Customer Reviews for U-Haul Moving & Storage at Central Square

Évaluation :

5

airbag light was on, stability light was on, wish there was in house parking for car

Évaluation :

3

I felt very unsafe in the vehicle I was driving. The steering wheel was not aligned and had to be cocked 45 degrees to the left to drive straight. I don't know if the power steering fluid was old or overfilled but the steering was very loose.

Évaluation :

3

Minimal service really but fine.

Évaluation :

3

The girl who checked us in to get the car could careless to make sure we had the dolly and the equipment we needed . Terrible customer service

Évaluation :

5

Nothing, everything was excellent !

Évaluation :

5

Team member was fast patient. Helpful. Great overall.

Évaluation :

5

Converting to an environmentally friendly fuel choice might be more frugal and sustainable long-term.

Évaluation :

5

Easy and fast drop off, thanks.

Évaluation :

5

easy to reserve online, pickup and dropoff of vehicle was fast and easy

Évaluation :

3

Wish I had a bigger unit comparable to the truck I used

Évaluation :

5

If I need more storage I know where to find it. I still have a space with you, and appreciate your facility

Évaluation :

5

Everyone was incredibly nice

Évaluation :

5

Fast, friendly, and great service!

Évaluation :

4

You have to give good truck y Ladies

Évaluation :

4

Cost too much. About twice what Penske charges

Évaluation :

5

"Excellent experience with U-Haul. Their customer service is exceptional and the prices are competitive. The vehicle fleet is modern and well maintained. I recommend U-Haul for any need of moving or transportation." *Rating* 5/5 stars *Recommendation for* - People who need to move to a new location - Companies that require the transport of equipment or goods - Individuals who need to transport large or heavy objects

Évaluation :

5

Not much. Excellent customer service.

Évaluation :

5

Everyone was helpful and efficient

Évaluation :

5

Nothing at the moment.

Évaluation :

5

Excellent cool folks working there, exactly what I needed that day of the rental; employees are NOT anal-retentive people like some "other" places when you just want to get what you need and go about your day, and if you're a little late on the return, the employees DO NOT give you the all high-and-mightly "Karen" treatment. In conclusion, great place to rent what you need, and as a customer, don't give these working folks a hard time, it's tough doing public service-facing jobs, remember that!

Évaluation :

3

Not easy to return too, I didn't speak to anyone since it was after hrs , parking on the street definitely isn't easy, if I had known would of returned back to easier place

Évaluation :

1

Twice I've come here and they do not have any trucks. The first time I reserved far in advance and no one was even working there. The location should not allow me to reserve and pay if I have to go all the way there to find out it's a lost cause.

Évaluation :

5

Israel was an amazing life saver. I was told by uhaul that I could return my trailer after hours and that is not the case. Israel was there after the shop closed and happened to see us outside. We stayed even later to assist us in the return even though they were closed. We are new to the area and it was late on a Sunday.

Évaluation :

5

The manager was great!

Évaluation :

5

Felix was extremely helpful, great service!

Évaluation :

2

I was surprised that a $20 after hours service fee was applied to my bill. The employee did not mention at all that I should follow the instructions on the website to return it after hours, only that I should park the truck on the street and drop the keys in the box. On the poster, instructions telling me to follow the website instructions were only in very small print. It felt like UHaul was trying to trick us into not following the website instructions so we could be charged an extra $20. Very frustrating.

Évaluation :

5

out of hours check in was a bit confusing and you had to use the app to do it, signage could make that clearer

Évaluation :

2

The U-Haul pickup experience was fine. The drop off was a mess. Was given clear, written instructions to park the U-Haul anywhere along the street for after-hour drop off, and was assured that there would be parking. Sure enough, there was absolutely NO parking anywhere along the street when I came to drop it off. After driving up and down the street for 30 minutes I finally found a spot right by the entrance to the U-Haul - but it had a sign saying that due to construction the spot had to be vacated by 7am. The location opened at 7am, so I called their help hotline to get assurance that this wouldn't be an issue - I.e if the return time was 10:30pm, and the vehicle got a ticket/got towed AFTER they opened at 7am, i shouldn't be liable - right? The girl was not helpful in the least. She had conflicting instructions regarding where to park, knew nothing about the street parking instructions, and could not explain to me until what specific time I was responsible for the vehicle. Best she could do is tell me that if the vehicle was ticketed "before it was picked up by staff," I was liable. When would they pick it up? She didn't know. She had no ideas about where else I could park. I ended up driving around for another 30 minutes and finally snagging a spot a few blocks down. In all, the drop-off took 1,5 hours… it sucked.

Évaluation :

5

Special thanks to Oliver H. who was very knowledgeable, helpful, and professional. He really made my uhaul experience! Thanks, Oliver! 

Évaluation :

5

Everyone was very helpful and nice. I enjoyed visiting my storage unit due to the friendliness and cleanliness of the facility.

Évaluation :

5

The employee that signed in the return was excellent.

Évaluation :

5

Oliver was a great help! The system was having technical difficulties with my booking and he assisted be with patience and kindness. He also made my return of the vehicle flawless. His customer service won me over!

Évaluation :

1

Clerk/agent was not helpful or courteous. Truck was not clean. Staff did not deliver truck to customer. Very poor customer service.

Évaluation :

5

Felix and the general manager were both very helpful and professional. 10/10

Évaluation :

5

I went to return trailer to the place I rented it and they would not take it back because it was full I had to drive 35 min away to return that wasn't fair I should be to return where I rented it from. That's how I set it up.

Évaluation :

5

This location was awesome in helping us out. Despite showing up on the busiest day of the year (Boston move out), Felix was so happy to help and make sure everything was super clear and ready for us. I never knew how affordable and simple it was to rent a UHaul!

Évaluation :

1

I had booked a storage space as the part of the promotion and had planned my apartment moving date accordingly. I got the confirmation for the storage space via email, and the U-haul team confirmed it with me on the phone as well. To my surprise, I got to the location and they refused to provide me space citing that they didn't have any available space initially, then they told me that they did have space but it was of a different size and I would have to pay separately!! No one was willing to accommodate me. I had to make another booking through customer service for U-box to complete my move.

Évaluation :

5

I have to give a massive shoutout to Felix, he was incredible and found us a rental after our order was canceled. Felix is our hero and we can't rate him highly enough!

Évaluation :

4

Everything went smooth and efficiently. Thanks!

Évaluation :

5

This location is a testament to good people and great service! We came here on a busy morning and Felix was great at getting us a vehicle and going above and beyond in explaining how to refuel it, insurance, and the return procedure. The return process was also smooth and quick, we were provided with the final receipt within 5 minutes of driving in with the truck! Truly, these guys work really hard to provide the customer with a good experience. This is my 3rd Uhaul this month (don't ask why) and I can say this for sure that none of the other UHaul location came close to their level of service and conduct. 10 on 10, would recommend this to anyone.

Évaluation :

5

Everything was well organized and the staff , especially Ezekiel, were friendly and knowledgeable

Évaluation :

5

Cheap, clean, and fast. The instructions were clear as well. Would highly recommend.

Évaluation :

5

the guy was great. other businesses should take lessons from you.

Évaluation :

5

When parking to unload the truck, the emergency brake broke. I found the rusted ends of broken cable under the truck. The incline was not too steep, but I was still concerned about the safety of keeping the truck from coasting.

Évaluation :

5

Great team and location, especially for returning. College move-in day in Boston is always a bit of a zoo, and the people at this location handle it all so wonderfully.

Évaluation :

5

The workers made the drop off process seamless. I was in and out very fast.

Évaluation :

5

Excellent customer service on the busiest day of the year! Great team, only one cranky woman but even she was only trying to do her job.

Évaluation :

5

Have a full tank of gas at the start. We had only 1/4 tank.

Évaluation :

5

The staff was very helpful. Whole process was very efficient

Évaluation :

5

Best service I have ever had.

Évaluation :

5

Ivan was incredibly helpful. Every employee should be as knowledgeable, kind, and competent as him.

Évaluation :

5

Ezequiel N. and the other staff provided excellent service, and I would definitely rent again from this location in the future!

Évaluation :

1

The online sign in doesn't actually work. You still need to show up before the office closes. Other places like public storage have fully online check in so you can go at any time. Would not recommend u haul or this facility

Évaluation :

5

Great customer service, even on an exceptionally busy day.

Évaluation :

1

Computer was down, it took forever, and the agents were rude

Évaluation :

2

I was there for 40 minutes even though I had a reservation.

Évaluation :

3

The hookup was done incorrectly. Safety chains should be under, not on top of, the tongue and should be crossed. I redid the setup after I left the facility.

Évaluation :

2

The staff member who assisted us was rude. This is the second time we've been "helped" by him and he has been rude both times. He is short with customers and has an attitude. He maintains a "professional" dialogue but his tone and body language are condescending. Also, there were no dollies left when we got to the store at 10:30. We really needed one as my partner has a broken arm and can't help with lifting.

Évaluation :

3

The drop-off location was quite frustrating. I managed to park in a small space available on the lot, but otherwise I would have had to pay for my own parking on the street. The app wasn't working when I was trying to upload photos of the vehicle for after hours drop off. It kept clearing the photos as the app is so unstable.

Évaluation :

5

Had some confusion when returning the van, especially since it was close to the return time. Also, for some reason my reservation was originally until 4pm but got moved to 3pm when I went to pick up the van. But overall, the staff were helpful and the moving experience was good.

Évaluation :

5

The team was efficient, but could use a little more time to listen to and answer customer questions. The truck I received had a right turn signal that wasn't functional and the right side mirror control wasn't working either. Besides those small, but important factors, I would definitely come back to the location for another rental.

Évaluation :

5

This is the best UHaul location. Friendly and efficient, I always have a great experience.

Évaluation :

1

I ask to pay in cash do to my credit limit and I need the money on credit card for Uber I’m dropping my daughter to school at Boston college they said ok and then charged my card and all they said was they made a mistake very unprofessional service writing a very bad review in yelp and every other social media platform possible and Boston college too

Évaluation :

5

Overall truck is clean except for font windshield on the inside always dirty

Évaluation :

5

The van I used was an older model and the park/reverse/drive/etc shifter was unlabeled. It took several minutes to figure out what it was. Some kind of note in the van for the driver would be helpful

Évaluation :

5

Great location to pick up a truck for Fenway area.

Évaluation :

1

if there is no gurantee in getting a storage unit that you reserve weeks in advance on the day you reserve it, then why even have reservations at all? Just get rid of reservations over the phone or online and make them only available in person at the uhaul building.

Évaluation :

4

I want to thank the cleaning staff at this location. The improvement from last year really shows their hard work. Thanks again, Tristan.

Évaluation :

3

Nice guy at the desk

Évaluation :

3

Making a reservation doesnt actualy mean anything, it doesnt actually hold the unit for you which is incredibly annoying

Évaluation :

1

My daughter needed a unit for the summer so I reserved a unit ahead of time to secure a reliable storage unit. However, when she arrived, the front desk claimed that she did not have a unit. I booked this in February expecting a reserved spot with the price rate and size I booked online. She persisted that I did not have a unit and told my daughter that she can find her a new unit because the one I booked online was unavailable even when I reserved it. I was given a unit but at a higher rate and that was completely out of my control. I did not appreciate the attitude from customer service and I will not book with this location again.

Évaluation :

5

Fantastic customer with someone named Ezekiel (forgive me for misspelling his name). He was so helpful!

Évaluation :

1

The unit I rented was not available. I had to accept a smaller one, very hard to reach as it was above another unit and I expressly wanted a larger floor level unit as I was storing bicycles.

Évaluation :

3

It says access 5am but they don’t open till 9am

Évaluation :

4

Out west I can do everything online to rent an unit I think it will be great if we can do this out here to Thank you

Évaluation :

1

The storage facility is only open when the store is open, which means 7am-7pm most days. That's different than the listed hours (5am-10pm) for storage access, and especially different on Sundays when the unit is only accessible until 5pm. At no point was this communicated to me and I found myself unable to access things with a fully packed car. The early hours suck as is, but it's especially bad that they're not communicated to you in any way.

Évaluation :

5

Customer service was pleasant and efficient.

Évaluation :

2

The storage space I got doesn't correspond to the one I rented... I rented a 4'x8'x4', but when I arrive I find that half of it is obstructed by a huge pipe. When I go ask the front desk about it, they tell me that I got a 'bonus' unit (hence the reduced price), but I was never told it was smaller when reserving it online nor when getting the receipt through email.

Évaluation :

5

staff were all very friendly and helpful. please give them a raise, they deserve it.

Évaluation :

5

We no longer need storage (finally finished a renovation) but would gladly use this facility again if needed, and will recommend to others. Thank you for keeping our stuff safe, secure, and undamaged for the past 4 years!

Évaluation :

5

Mr.Cruz and Mr. Ezekiel were so helpful. Answering all my questions and advising me on unit sizes, vehicle return and accessories to assist my move. Having relocated half way across the country, coming home, these gentlemen exemplified exactly what is great about Cambridge and its people. I will recommend this facility and its fabulous staff every opportunity i can. Bless you both and thank you.

Évaluation :

5

A good place for storage.

Évaluation :

5

Terrance made the move in process easy and pleasant. He was able to quickly answer my questions and when I needed a bigger unit (the one I reserved was too small) he made switching units, easy, painless, and fast! Terrance says the reason I will recommend this U-Haul location to anyone looking for storage!

Évaluation :

1

very bad experience

Évaluation :

2

The stuff is really rude, especially during moving out.

Évaluation :

5

U-Haul so close to MIT is fantastic. I would absolutely recommend it to anyone at MIT as the best and most convenient choice for summer storage. Thanks, Curt!

Évaluation :

4

The ramp for loading & unloading is very small it needs to be monitored better so everyone has access. At times people leave there vehicles along the ramp although they're not actively loading or unloading

Évaluation :

4

The online portal is hard to use. I tried to set up autopay multiple times, with it looking like it worked each time. However, it did not work, so I was charged a late fee. Would appreciate if this worked as claimed.

Évaluation :

5

quick and to the point and helpful.

Évaluation :

4

No problems with the central square location other than the issue of them listing units online that do not exist. Was told when checking in that I had no reservation and had to book from the rooms available at the moment. I was lucky they weren't sold out. They need to fix their act with online listings

Évaluation :

4

Something should be done to combat homeless people from hanging out inside the U-Haul

Évaluation :

5

Curt runs a tight ship and is very customer friendly!

Évaluation :

3

Logistically challenging unloading area only 2 parking spots at the top of a narrow ramp. Staff needs to manage the unloading area more aggressively so vehicles leave in a timely manner allowing others access

Évaluation :

3

When I reserved online initially, the unit I had requested was already booked. I got lucky in that they got a cancellation. However, the experience was stressful. Fix your booking system.

Évaluation :

1

The unit was not as advertised on the website when the reservation was made. It was not the appropriate size and it had a huge column in it, preventing us from fitting all our stuff. We ended up taking our stuff out and going to a different storage facility.

Évaluation :

4

Need to update policy on removal of items from unit. With a customer's consent, UHaul employees should be allowed to assist in the removal of items from a unit. Store should also have an option for customers to leave items they no longer want in a dumpster on the premises.

Évaluation :

5

I arrived at the Cambridge U-Haul location to return my one-way rental and initiate the month of free storage. Although storage options were limited (and the pick-up location *should* have arranged all of this for me), Kismauri P. found a solution for us. We felt cared for, and (as someone that never leaves reviews) I wanted to make sure she receives credit for her excellent customer service.

Évaluation :

5

No., Comment...

Évaluation :

5

There was a technical problem while I was moving in with the computer system but The gentleman was very pleasant and patient and tried his best to solve it. I was very satisfied with the service.

Évaluation :

4

Motion-sensors for loghts were on the opposite side of the hallway from my storage and turned off frequently, requiring us to go down the hall to turn the lights on while moving things into/out of the facility.

Évaluation :

5

Staff was helpful, professional, friendly and courteous. Thanks for being efficient and patient.

Évaluation :

5

All of the workers at this location were BEYOND helpful. We came in late and they were able to help us get access to the facility after-hours. They even helped me move a heavy couch to an upper container when I couldn't lift it on my own. They helped me navigate everything.

Évaluation :

5

Wendy from the office was nothing less than fantastic. Wendy was very helpful throughout my sons needs when at the university in Boston and we couldn't be happier. Thank you Wendy!!

Évaluation :

5

The man (I unfortunately did not catch his name) who helped me was absolutely wonderful! This is the first time I ever rented a storage unit and he walked me through everything in a friendly and easy to understand manner. He even backed the truck up the ramp for me when I told him I was nervous to do so. 11/10 would recommend

Évaluation :

5

Oliver was the agent that helped us acquire our storage unit. He was patient, respectful, nice and helpful. Our reservation was for a unit that was not available. He took the time to find another suitable space that would work for our storage needs. He showed us how to enter the facility and how to access the unit. Oliver made the experience pleasant and stress free for us!

Évaluation :

2

The online check in for the van did not work well.- the website was stuck in a loop and needed a live agent to help which was a 10 minute wait. Then, when arrived the storage facility, was assigned a unit that didn't exist. The folks working there were incredibly unhelpful, dismissive, and rude.

Évaluation :

3

I ordered a storage unit 8x8x4 with agent Emmanuel Louis for my daughter who attends Berklee College on March 6, 2022. He didn't show my daughter the second unit of #346 so she only used one. I was charged a fee of $130,9 from March 7th to June 2022. My account was closed on June 10th because my daughter wasn't using the other unit that she was not aware of. I never received a phone call from U-Haul stating they were closing my account. I was promised a free month of storage I never received. Wendy an agent at U-Haul didn't fulfill this promise and instead just charged me the fee of $110,9 for the 4x4x6 on June 10, 2022.

Évaluation :

4

I have renting storage with Uhaul for my business for years. Everything is good. The only concern was the mice issue in my storage.

Évaluation :

5

Efficient service and convenient location made process pleasantly easy!

Évaluation :

5

Great staff!

Évaluation :

2

Not the Cambridge outlet's fault, but it was inconvenient to (a) have to travel 30 minutes to pick up a van in Virginia when I had reserved it 5 blocks from my apartment in DC and (b) picked it up with the low fuel light on and then was charged for gas when I returned it with ⅛ of a tank.

Évaluation :

1

I used the facility in Central Square (Cambridge Massachusetts) to store tools while working in the area; the facility opened too late and closed too early. Furthermore, even after cancelling my rental agreement I continued to be billed; infact I am STILL receiving notifications; bills and phone calls.

Évaluation :

5

Good customer service , convenient location , just be careful parking , the meters are on a watch

Évaluation :

5

excellent excellent excellent. I am super happy that I've returned to Uhaul Cambridge. Over the years I've had negative storage experiences & I've heard horror stories concerning other storage locations. Space is perfect for my needs and the Staff are great, and service oriented. That makes a difference to me. and overall I am completely satisfied. Merci!

Évaluation :

5

Great summer storage for college students. Thanks!

Évaluation :

5

This was the 4th summer rental of a storage unit at this location, and we have been pleased with the service every time. My only complaint would be the entrance swipe did not work upon our return this summer, so we had to wait to enter the facilities to begin unloading our unit. Otherwise, customer service has always been fantastic, and everything is clean and well lit. (An extra shout out to Ezequiel who was extra helpful back in May when we opened a unit for this summer.)

Évaluation :

5

Staff was awesome

Évaluation :

1

Reserved a storage unit online. When I got to U-Haul I discovered that there was a structural pole taking up the majority of the unit. There was nothing on the website stating that this would be the case. This was the only storage unit available so I had no option but to get it. Overall, pretty disappointed with U-Haul

Évaluation :

4

The facility is dusty but fine. The people are great despite the terrible corporate systems they have to use As for BV corporate - shame on you. The customer experience overall is just awful. I chose a location with equipment available, skipping over those where there was no guarantee. Then you wait until the last minute and switch to a location 60 miles away - a bait and switch tactic that customers HATE and is borderline illegal. So I give the facility 4 stars and the executive team at Uhaul 0 stars. You create nightmares for customers in the name of lower customer acquisition cost and asset utilization. You have lost a customer and I will be heading to social media next. Goodbye

Évaluation :

5

I want to thank all of the U-Haul workers at the Central Square office for the many years of service. All the very best & keep safe!

Évaluation :

5

Merci

Évaluation :

3

Staff needs to be a little more?attentive to and speak up clearly, especially when dealing with senior citizens and not havi office chit chat with coworkers.

Évaluation :

5

Curt was exceptional: knowledgeable, efficient, & personable. I had a very positive experience.

Évaluation :

4

Just has COVID closed the schools I stored my daughter stuff and I now removed them 2 years later and her stuff is secured and in mint condition

Évaluation :

5

I would recommend u,-Haul to anyone.I never had a problem and the staff are polite and helpful.

Évaluation :

5

Gracias por este servicio.

Évaluation :

1

The staff was always more than miserable, and we had to encounter them often since our card didn't work for the gate when we came. Whenever we came to our unit the step ladders were broke.