Motion-sensors for loghts were on the opposite side of the hallway from my storage and turned off frequently, requiring us to go down the hall to turn the lights on while moving things into/out of the facility.
ronald v. | Overall ExperienceSelf Storage Units in Cambridge, MA, 02139
U-Haul Moving & Storage de Central Square
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Conteneur U-Box® pour le déménagement et l'entreposage
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U-Haul Moving & Storage of Malden Center
124-126 Eastern Ave
Malden, MA 02148Few Rooms Left. Reserve Today!
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- 4,5 - Cote moyenne des clients
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Staff was helpful, professional, friendly and courteous. Thanks for being efficient and patient.
Genevieve M. | Overall ExperienceAll of the workers at this location were BEYOND helpful. We came in late and they were able to help us get access to the facility after-hours. They even helped me move a heavy couch to an upper container when I couldn't lift it on my own. They helped me navigate everything.
SARAH S. | Overall ExperienceWendy from the office was nothing less than fantastic. Wendy was very helpful throughout my sons needs when at the university in Boston and we couldn't be happier. Thank you Wendy!!
noah F. | Overall ExperienceThe man (I unfortunately did not catch his name) who helped me was absolutely wonderful! This is the first time I ever rented a storage unit and he walked me through everything in a friendly and easy to understand manner. He even backed the truck up the ramp for me when I told him I was nervous to do so. 11/10 would recommend
Riley B. | Online Move InOliver was the agent that helped us acquire our storage unit. He was patient, respectful, nice and helpful. Our reservation was for a unit that was not available. He took the time to find another suitable space that would work for our storage needs. He showed us how to enter the facility and how to access the unit. Oliver made the experience pleasant and stress free for us!
Belen A. | First ImpressionsThe online check in for the van did not work well.- the website was stuck in a loop and needed a live agent to help which was a 10 minute wait. Then, when arrived the storage facility, was assigned a unit that didn't exist. The folks working there were incredibly unhelpful, dismissive, and rude.
Melissa B. | Online Move InI ordered a storage unit 8x8x4 with agent Emmanuel Louis for my daughter who attends Berklee College on March 6, 2022. He didn't show my daughter the second unit of #346 so she only used one. I was charged a fee of $130,9 from March 7th to June 2022. My account was closed on June 10th because my daughter wasn't using the other unit that she was not aware of. I never received a phone call from U-Haul stating they were closing my account. I was promised a free month of storage I never received. Wendy an agent at U-Haul didn't fulfill this promise and instead just charged me the fee of $110,9 for the 4x4x6 on June 10, 2022.
Kami C. | Overall ExperienceI have renting storage with Uhaul for my business for years. Everything is good. The only concern was the mice issue in my storage.
RED BLUE I. | Overall ExperienceEfficient service and convenient location made process pleasantly easy!
Tasha C. | First ImpressionsGreat staff!
Catherine B. | Overall ExperienceNot the Cambridge outlet's fault, but it was inconvenient to (a) have to travel 30 minutes to pick up a van in Virginia when I had reserved it 5 blocks from my apartment in DC and (b) picked it up with the low fuel light on and then was charged for gas when I returned it with ⅛ of a tank.
Catherine W. | First ImpressionsI used the facility in Central Square (Cambridge Massachusetts) to store tools while working in the area; the facility opened too late and closed too early. Furthermore, even after cancelling my rental agreement I continued to be billed; infact I am STILL receiving notifications; bills and phone calls.
Michael B. | Overall ExperienceGood customer service , convenient location , just be careful parking , the meters are on a watch
Alpha and Omega Enterprises Ministries S. | First Impressions