Customer Reviews for U-Haul Moving & Storage at Central Square

9 537 reviews

844 Main St   Cambridge, MA 02139

(617) 354-0500

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(617) 354-0500

844 Main St
Cambridge, MA 02139

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Christopher Francisco The permit of the firm is the best employee. He is well-intentioned, focused on his work with all his might. He is truly the best.

Ebru S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gabriela A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAIRD N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
2

key points of the transaction need to be addressed to the customer so that we understand that we have to do certain things to the uhaul so we would get charged a large fee for being misinformed

AYSHA LUZIA P. 
Évaluation :
2

i was charged with an after-hours return fee after I was told specifially that there would be no additional fee.

JOHN P. 
Évaluation :
1

I got there before closing. I was told by person behind the counter to park somewhere on the street with a parking meter. I could not find a place so I went tried to go back inside, 3 minutes after posted closing time and everything was locked and shutdown even though he knew he had a customer trying to return a truck. I finally was able to park in a lot with other Uhaul trucks but I was charged with a 20 $after hours fee, when I started the process before closing. The person behind the counter barely gave any help with questions about parking and was not ready to help as it was close to closing.

BLEU A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONICA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Nothing. This is the first time I've used uhaul and were professional on every level. It was quite a good experience. Merci.

MARY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erin K. 
Évaluation :
2

People working at front desk are very rude :(

Denise Y. 
Évaluation :
2

Suspicious charges on my account.

Carla P.  |  Expérience générale 
Évaluation :
1

Extremely rude personnel. We were having issues with the mobile check-in and they were on their phone and blatantly rude when we asked if we could check in in person.

Edward M. 
Évaluation :
5

We plan to use U-Haul Moving & Storage At Central Square again next summer.

Freddie S.  |  Expérience générale 
Évaluation :
4

Please see comments about the Austin N. Lamar pick-up location above. The staff member was very nice and explained about the newer stronger engine. Unfortunately the truck was not clean - we are still in a pandemic...

Catherine C. 
Évaluation :
3

Information about routes to get to this location with a Uhaul truck would be helpful. There's a lot of low clearance routes on the way and challenging to get to safely.

ELIZABETH L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ABERHAM A. 
Évaluation :
3

There where people sleeping in there unit they a had car battery to run a inverter for there phones laptops furniture everywhere and there car was there all day making difficult to move my stuff

Morgan P.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lukas B.  |  Expérience générale 
Évaluation :
3

The after hours check in process was not easy to find and the link that was sent didn't work. The first process was easy and took 5 min, the second one for whatever reason took about 30 because of the website.

ALEXANDRA V. 
Évaluation :
5

Great service and friendly people. Thank you

MARTHA O. 
Évaluation :
5

We are bring charged for damage to the truck that we did not do. The damage is to the rear roof which could not be seen from a ground level walk-around pre inspection. We only noticed it from our drop off loading dock. We reported it to the site manager when we dropped off the vehicle but he said it was our mistake to not notice it when we inspected the vehicle. I have been a customer at this location for more than 20 years. If we are charged for this I will not use Uhaul again as I think this was a legitimate error. We did take out the insurance but it does not cover this charge apparently.

EUGENE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristina F. 
Évaluation :
4

Ace was very helpful in the drop off because I forgot a parking pass that I had borrowed. He called me and I was able to have a friend drop by and pick it up. Very helpful and proactive.

Nikken C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eli V. 
Évaluation :
4

Better signage for the entrance

BRADLEYSCOTT C. 
Évaluation :
5

Very friendly environment.

JOHN ZHENYU W. 
Évaluation :
3

The lady in the front desk was rude.

CAMILA W. 
Évaluation :
5

Great location, friendly and knowledgeable staff. Drop off was super easy and took less than 2 minutes. A perfect ending to a very long trip!

JEANNE S. 
Évaluation :
4

Extremely disappointed with JR Moving company (which I booked through UHaul). I will not be booking movers through UHaul again.

Allison S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kevin c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert H. 
Évaluation :
2

I arrived at the facility a day before my move-in storage date to ask questions about the process. The employee behind the desk was not very helpful when I asked where to pick up the truck and where the storage units were located. All he could tell me was that my reservation existed for the following day, and he told me that tomorrow I would, "pick up the truck and then store [my] stuff", which I clearly was already aware of. I booked this months in advance and double checked with a Uhaul employee over the phone that the size of the truck and storage units would be large enough for a full size bed, a sofa, and multiple suitcases. Additionally, I was clearly told that monthly storage was pro-rated. Upon arriving, I could not fit my bed in the storage unit and had to rent a second unit last minute. On top of that, all lower level units were full. The only upside was that there was one other storage unit available for me to use on that day, which I was grateful for. The storage unit was clean enough, though I had very strong allergies as soon as I walked into the storage space, and my skin started breaking out into rashes within minutes, which rarely, if ever, happens. Overall I would not recommend this storage space and the service I received was misleading and subpar.

Alex C.  |  Expérience générale 
Évaluation :
5

The guy that helped me with my storage area and truck was great and very nice

James R.  |  Expérience générale 
Évaluation :
1

We had SO many trouble with drop off after hours. Costumer service helpful over the phone. Horrible experience in general. The truck was making a worrisome noise when used above 60 miles/hour, it was leaking rain inside the driver cabin and I got extremely wet. When costumer service finally answered me (after TWO HOURS waiting), they told me to accept 50$ for the problem and when I ask for more information and to speak with a supervisor, they hung up on my face. I called back and left a message. I received a message on my machine saying that "I am concerned .. other users rented the same truck after you and nobody complained". I was basically accused of being a liar. I have MANY MANY MANY PICTURES AND VIDEOS of everything. Happy to send them all to everyone. Will never rent with U-Haul again.

CRISTINA L. 
Évaluation :
1

It was really slow with only one person working the counter, but she did her best. The truck had nearly 100K and made the sound of a pretty worn out engine, that is about to die, but the AC worked and it got there and back. The only other problem, and I'm pissed about it, is I got charged for gas, when I drove 77 miles and put 4,8 gallons back in (15 $worth), which brought the needle just under 7/8th, apparently instead of just over 7/8th and should have been quite well enough! What gives? I was then charged an additional two gallons @ 9 $. That's was unnecessary from a customer service perspective. Not good customer care after I brought it up with the person who told me just throw the key on the seat and she'd take care of everything. She took care of it alright, but not me, after she told me it was "close enough, I'd be fine."

AA M. 
Évaluation :
1

By far it was the worst experience I've ever had with uhaul. We begged for a truck with rear camera but the staff didn't care. The truck itself was a mess! To noisy and uncomfortable. It was not clean when we picked it up. Too dirty! No need to say their garage was full of 10 ft truck cleaner, less noisy and with rear mirror and camera but they just wanted to not be helpful.

Abbas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Parth P. 
Évaluation :
4

Great help over the phone for 24/7 dropoff

Andrew S. 
Évaluation :
4

The staff at this location were awesome! It is a unique storage space and the general manager was very helpful in getting the truck to the storage space. Merci

Will M.  |  Premières impressions 
Évaluation :
5

Pick up an drop off is quick and smooth. The staff are all friendly, nice and courteous. The bathroom is clean and spotless… the van itself is clean and way better than rental cars… would definitely recommend it..

Thomas Alexander D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karissa W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aziz S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Somesh M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sidney S. 
Évaluation :
4

One more extra staff.

JENNY A. 
Évaluation :
3

Long lines, U-Haul App didn't work- pic of odometer would not load, so not able to check-in without assistance. Young lady who finally "helped" us just ordered us to remove the dolly and the pads from the back of the truck and stack them. That's it, didn't say, that's all we needed to do. When we asked, "is that all?" she just shook her head and went back into the office. We were very confused and concerned that we were not properly checked back in.

Sandra F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence J. 
Évaluation :
4

Clarification on how to return the truck, how to park etc.

Emma M. 
Évaluation :
1

Awful experience from start to finish. Tell the next customer to just just carry their stuff next time instead of using U-Haul. I don't like leaving angry reviews but that sucked.

Sean R. 
Évaluation :
5

Nothing, Chris and the entire team at UHAUL were extremely helpful especially considering how stressful. Thank you!!

ALICIA MARIE N. 
Évaluation :
1

The general manager is biased/prejudice. Very disrespectful and unprofessional. We incurred an impound fee and upon inquiring about it and explaining what happened he said “if you are not from this country you should learn the language or find a way to translate it”. This should NEVER be said to anyone no matter their demographics or language barriers. It's disappointing that this is someone uhaul has representing their business. When speaking to management above him about this incident they said they would “speak” to him about it. I am not at all confident that they will adequately condemn the discrimination. I will make sure to never use Uhaul again, for anything, and spread the word to my network about this disgraceful behavior.

DORIS T. 
Évaluation :
3

The storage facility was a poor setup and leaked. One box had water damage and wet under it. The loading area on the second floor had water puddles. I wouldn't use it again knowing this. We were there at least 1,5 years.

mike m.  |  Expérience générale 
Évaluation :
3

when returning after 7, time of closing, we are instructed to leave the truck at a meeter in the streets and do the online return. However, when I arrived at the location, thete were no P spaces availaible! It took me 35 mns to find a spot and it was very tough to park it. There were , after I parked 5 additional returns trying to find parking ! 2 spoke to me and were very tired and upset that there was no parking!

GERARD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joey C. 
Évaluation :
2

They did not have the amount of blankets we were told we contracted for. When we asked a national rep she said we had 12. When we got to the location they said 6 and when we asked for more they just said they had none. Period.

DENNISWILLIAM R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth E. 
Évaluation :
1

I was asked to return the equipment to another location. I did do that when I dropped off transporter. What an inconvenience. Prior to bringing truck back I called and spoke with Brandon at UHaul. He said my contract stated Cambridge was where I was to bring it back so I went back and was completely haarrassed. The mgr said if I don't take it to Medford then he will park it on the street and I would be responsible for all the tickets. He said he did not care what corporate said and that he has my credit card info. Terrible customer service, never should a customer be threatened. I will never use UHaul again.

Jeff W. 
Évaluation :
1

Pick up is great! Drop off isn't - I waited for 1-1/2 hrs for my 8:30 PM drop off because the parking lot is so mismanaged; I arrived at the location and ended up making friends because we were all waiting to figure out how in the world undesignated metered dropoffs were suggested in an area like Cambridge/Somerville (and the U-Haul counter reps didn't explain anything! Need training), whilst maintaining the expectation that the drop off can be made in time! It's bed time! No ones going to vacate their spot in an area like Somerville and Cambridge. Therefore, off-hours, one can expect to encounter other fellow Uhaulers waiting on the sidewalk wondering where their rental is - it's probably circling around burning gas that a Uhauler (prolly a student) paid for for the drop of, or parked illegally with exhausted Uhaulers passed out waiting to race for parking (it's dangerous!) . I asked a confused couple banging on the closed U-Haul dropoff vehicle entrance door if they were looking for a 20', and that they could have mine - the couple had reserved a 10' and couldn't find theirs. I called Uhaul 4 times because the wait music mutes out after 30 mins or so; I was informed by the recording everytime that I have a right to a copy and one was requested from one of the agents and I was put back on the muted loop so I gave up; it would illuminate the confusion and chaos that ensued after an exhausting endeavour such as moving on a weekday. I don't know Uhaul - use some of the "flat tax" and invest in an electronic smart door system that talks to your phone and coordinates vehicle dropoffs to assigned sensored parking spaces instead of wasting prime real estate and existing resources for more than half the day when moves are preferably made - after work/off-hours!!!! It's f****** Cambridge - get some help from MIT. Or let me help you. I'm not petty, but the experience was so bad that I actually am thinking about requesting a refund!

Mustansir J. 
Évaluation :
3

The online self service system is awful. I had to put the same info in multiple times and it was extremely unclear.

Matt M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CRISTEN Z. 
Évaluation :
5

More prompt response to phone calls ie less wait time

GRACE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE S. 
Évaluation :
3

My reserved 15' truck was not available, so I was given a 10' truck, which made moving more of a hassle.

Albert G. 
Évaluation :
4

No space to return equipment to

PARAG V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lokesh K. 
Évaluation :
4

In the future you should have a policy in place to guarantee customers they can pick up their rental at their requested location.

STUART S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

vivian A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEGANKANGLING H. 
Évaluation :
2

Representative called me telling me I could have the uhaul for 24 hours and when I went to pickup the truck they said I could only have it for 18 hours. Miscommunication and lack of leadership shown at this location.

KEVIN S. 
Évaluation :
5

Ace was awesome! Loved his positive energy and he provided a seamless process! Would always come to this UHaul location if I knew Ace were working.

ALEJANDRO J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA N. 
Évaluation :
1

I couldn't get my u-haul because someone didn't return it on the time. It was a hard time to get u-haul around this time. After I RESERVE u-haul at end of August, I chose the apartment based on this moving date, I paid extra money to hire moving guys, all those moving works... and all I hear is I don't have the truck that I reserved 1 month ago. It happened in Allston place, reception said they are not even u-haul so they can't do anything. I ordered through u-haul.com and suddenly they are not u-haul. they are just some storage place whatever. anyway, after a long call with 1800 -uahul they relocate Cambridge here. anyway made me cost way more money and time. of course, i had to pay more money to u-haul too

HOONSEOK J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LISA E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDA T. 
Évaluation :
5

Everyone was professional and helpful!!! Merci.

BEVERLYA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rohit S. 
Évaluation :
1

Parking upon return was near impossible. There is an empty lot next door that says “no u-haul parking”. Also, I was charged for gas and I refilled the tank to where it was when I got itâ€" a little over 3/4 full.

Peggy C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sonya J.  |  Expérience générale 
Évaluation :
2

I had a reservation for a storage unit and went to check in for it on 8/26. The gentlemen outside were kind and helpful in directing us where to go inside and where to park our full truck while we checked in. I waited inside for about 40 minutes, and the girl I spoke to at the desk was rude and unhelpful. I gave her my name and reservation confirmation number, and she clicked around the screen for 10-15 minutes while chatting socially to the other woman working and saying nothing to me, I asked her if she needed additional info from me or anything, and she said no, but also gave me no updates (nothing like "I'm not seeing it, let me look for something else, do you have the email, etc."). Eventually, she told me that since my reservation had been scheduled to start a few days prior (I had scheduled a unit for a month starting 8/23, and wasn't able to get a car to move until 8/26), and I hadn't shown up on that day my reservation had been cancelled and therefore had no unit for that day. I told her that no where on my confirmation email did it say that my reservation would be cancelled and I had received no notice that my reservation had been cancelled, and she told me that it's not in the email but it is common sense. She told me it was "common sense" about three times and that I should have known this would happen (even though this information wasn't on my reservation or any email I recieved) and did not look at me once in this entire interaction and that she was unable to help me see if there was another facility nearby with availability. I understand that this is the busiest moving week of the year in Boston, but PLEASE make your cancellation policies clear or send a notice when something is cancelled (had I received a cancellation notice the day of my reservation, I would have been able to address it a few days before I was sitting outside of the facility with a full truck and no storage unit). Also, I am sure these are stressful/busy times for both employees and people moving, but truly I found the girl's entire demeanor and attitude so rude (not bothering to look at me or apologize for the confusion, telling me I should have known this would happen because it's common sense). The people I spoke to at the 800 number and at the facility I ended up using were so much more pleasant and understanding and helpful, and honestly, that makes such a huge difference, even if the answer is the same.

Adam M. 
Évaluation :
5

We didn't not have a lot of clear instruction on drop off that was specific to the location (which streets to park on, etc) Would've really appreciate that being included in the contract so there were no mix ups. Otherwise device was great!

SERENA T. 
Évaluation :
1

My reservation was made in Watertown, almost 4 weeks ago. No where on my reservation or through communications did anything say to pick up in Cambridge. I was in Watertown at 8am for them to open, I was told they dont have any trucks there and that it is probably in Brighton. Once I arrived in Brighton, I waited in line for 25 minutes to be told I also did not have a truck there. My reservation was in Cambridge. While racing to get there I got a call that if I wasnt there by 9am, they were going to give my reservation to someone else. When I told the gentleman checking me in about it I got a shrug and nothing else. Icing on the cake was that the road you exit the Uhaul garage onto was closed on both sides due to construction. There was no mention of this from any employee, or directions of how to maneuver. For a company that has been around for so long, you would think they know how to operate a reservation and communication. I only had my moving help until 11am, this ordeal cut out a full hour of that time. I even returned the truck with a quarter tank more than was in it at pick up. I would ask that Uhaul refund my entire bill from this awful experience.

Nicholas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kate F. 
Évaluation :
2

When I picked up my truck, it was blocked in by a trailer. I had to move it myself in order to pull out. I reserved a furniture dolly but wasn't given one. And returning the truck was a frustrating experience â€" there is NO advice given on where to return (it seems as though procedure is to find street parking, but this is not easy in this area AND this direction wasn't specifically given.) The return is the biggest issue. If you're not going to provide a dedicated parking lot to return trucks, at least give detailed instructions on what you're supposed to do to return it.

Nicholas D. 
Évaluation :
1

The representative at the register was extremely rude. He wouldnt even look at me in the eyes and was whispering i had to constantly ask him what he was saying. He told me he didnt want to serve me but he had to cause i was there. I dont understand why people work if they dont like customers. I couldnt even ask him questions because he didnt feel like answering them. I will be posting this as review everywhere.

Anastasia M. 
Évaluation :
5

Website awful. Allowed me to reserve uhaul a that we're already booked, twice. Made plans and spent money based on that and received no refund. Staff at Cambridge location were EXCELLENT. Kind, helped save me money

WADE H. 
Évaluation :
5

Fantasic location. Effiecient and friendly people, very helpful.

Thomas K. 
Évaluation :
5

Very convenient and well run. Truck was waiting and ready for me on pickup and drop off was easy. Great service Uhaul

Ethan S. 
Évaluation :
1

Have managers that don't play games, and are ethical and professional . The fees for gas should not be used as the managers game. I went 7 miles and had the truck for 4 hours. I put in 2 gallons of gas and because the gas pointer was not over the line . he charged me 47 $. It was close enough on the line. This fee should be used for ppl who are obviously nowhere close, not so you get more gas than what was in it. Honestly, your business practices are awful. I would rather go to Somerville on Boston uhaul than ever use Cambridge Central Square Uhaul ever again. Oh and he yelled and screamed and told me to get the hell out of his building when I said I wanted to keep the truck for the contracted time. Honestly, I would tell anyone who listened to watch out for this uhaul center.

MICHAEL S. 
Évaluation :
5

Fantastic and super helpful service. Made the process so easy and stress-free.

Julia N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEGAN S. 
Évaluation :
1

The air conditioning was broken and it was 96 degrees outside. It was so hot in the cab of the truck while I was stuck in traffic that my phone stopped working. I was sweating profusely just sitting. Legitimately unsafe conditions. I almost had to pull over because I was worried I was going to pass out from heat stroke.

JOHN H. 
Évaluation :
1

The girl that checked me in was not only rude, but sat in her chair barely moving a muscle to to help, Terrible customer service!

Kenneth G. 
Évaluation :
2

The person who took care of my reservation at the office was very rude and unpolite. She is definetely not suitable to work with customers. Also, the fact that we had to find a parking spot on the street after using the van was very stressful.

Marta M. 
Évaluation :
3

Locker had no lock upon move-in

Leah K.  |  Online Move In 
Évaluation :
1

Adequate parking

JASON R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PRISCILLA W. 
Évaluation :
4

The after hours return process is confusing. It is not clear where to park the truck. It would be helpful if: 1. The person giving you the keys tells you where to park if your return is after the location is closed (they can see it on the rental, so they should tell you) 2. There is better instructional signage at the location saying where to put the truck after hours

Alexander H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jean-pierre R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON A. 
Évaluation :
5

Very friendly place

BLAINER M. 
Évaluation :
2

The check-in process was fairly smooth with a short wait. However, on return the manager clearly marked the gas gauge incorrectly and I was charged the surcharge + fuel fee. I came back with the gas receipt, and I was able to get this refunded, but they didn't even look at my receipt, which is odd if they truly thought the marked the gas properly. I should have taken a photo on return, but the gas gauge was clearly above the required marker, so I doubt it could be mistaken. Additionally, this happened a few weeks ago, but I let it slide because it was just a 2 overpriced gallons and not the 30 $surcharge as well. Making the same "mistake" two times in row is suspect.

ISAAC P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GIANNA R. 
Évaluation :
1

Front desk workers are unfriendly and not very helpful. Seem to hate their jobs or they just don't give a damn. Merci!

Earskin H. 
Évaluation :
5

the clean and well maintained question applies to the location, but not to the truck. In general everything was clean but the truck I was provided is in its last days. The engine revving frantically and not giving a feel of security rather feeling the truck might break anytime.

ANDRES S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

OLAV I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

renee r.  |  Expérience générale 
Évaluation :
5

The staff were extremely helpful and nice. Very clear directions and straightforward service.

Hairuo S.  |  Premières impressions 
Évaluation :
3

Staff can sometimes be rude.

Will C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Varvara P.  |  Premières impressions 
Évaluation :
2

Staff is great but it looks like there are people living in the storage units.

Joseph M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yuchen Y.  |  Expérience générale 
Évaluation :
4

General Manager Chris Francisco is exceptional. (A first-rate manager and a responsive problem-solver, Mr. Francisco's terrific customer-service skills make him an excellent representative of the U-Haul brand.) I did have concerns about the presence of many small moths-a problem that persisted in my unit despite Mr. Francisco's prompt retention of an exterminator. Also, I was disappointed to find that my vintage leather suitcase (which had been sitting directly on the concrete floor) showed damage from an unidentified liquid seeping up for several inches. (The affected area was covered with mold, as well.) Mr. Francisco listened attentively, personally inspected the damage, and encouraged me to speak with him again after I had an opportunity to review the case and its contents. I intend to do so at my earliest convenience…

gregory p.  |  Expérience générale 
Évaluation :
1

Impossible to speak with the team on phone when needed (the central client service is cannot deal with every issues).

paul d.  |  Expérience générale 
Évaluation :
1

It was so stressful and difficult to move our stuff into the uhaul, for various different reasons. 1. The staff were not super friendly or helpful. We had been traveling all day and were exhausted when we arrived, and weren't 100 % sure how it all worked. The staff didn't help us understand, but just sort of told us we were in the wrong place and had been told bad information. They were more interested in checking out at 8 pm than helping us. 2. We did finally manage to sort out returning the van and renting a room to put the boxes in. But we were told the garage was broken, so we had to lug all our items nearly a quarter-mile between where we were allowed to park, all the way across very poorly maintained sidewalks, over the raised doorstep, up the steep slope, and through the twisty hallways. It took a very long time. We were expecting to work hard - moving is never easy - but the fact that the garage was broken AND we had to park quite far away AND the only door that worked was raised meant that it was way more difficult than it should have been. 3. The carts! They were so bad! You expect moving carts to be fairly easy to maneuver, but these were extremely hard to steer and push. It was almost easier to carry everything ourselves. We did have to carry things in ourselves at points because the doorways were too narrow, or the carts too hard to steer around corners or over door thresholds. All in all, this was an awful uhaul facility. I'd tell friends and family to go literally anywhere else before coming here.

ELENA R.  |  Premières impressions 
Évaluation :
2

It was just chaotic. First, the garage door was broken the entire month I was there and I had to drag my stuff in through the small, person entry door and drag it on the carts up the giant ramp to get to my box. Second, I wasn't told the box was going to be stacked on top of another and I'd have to climb a ladder. That wasn't indicated when I was given the unit. Third, I did not know I needed my own lock until I was at the cashier and I had to buy one from y'all instead of something else. Lastly, there was confusion for someone on y'alls end when I moved out. Someone didn't update the records and I was sent another bill which got figured out but it was very annoying. It just wasn't a good experience. The worst part of it for me was the garage door issue, it was broken for a month and no one was there to assist with items I had to literally take apart my furniture piece by piece and shove it through a standard doorway and drag it up the ramp and then climb a ladder and put it away. It was just so frustrating the entire time.

Sarah U.  |  Expérience générale 
Évaluation :
1

Garage door is broken and 2nd floor drive up is inconvenient too. Ladder carts are broken and unsafe. Often there are folks using the storage units as a place to rest during the day.

Allan W.  |  Expérience générale 
Évaluation :
5

Chris and staff were wonderful for 4 years. I am very grateful.

STANLEY D.  |  Expérience générale 
Évaluation :
1

Staff was nice. The garage door was broken so it was very difficult to bring all my furniture into the facility. It was also raining. Also I did not know the units were going to be on the second tier so that made it very hard to lift and fit everything in.

Sophia F.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sandy P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

reuben F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Troy e.  |  Premières impressions 
Évaluation :
3

Customer service on the phone was really friendly and the facilities were very clean and well maintained. However, I called to make a reservation 2 months in advance, got a reservation number, but when I called to confirm a week before my start date U-haul told me my reservation didn't exist. I made a new reservation, but when I got there on the day I had to move in the desk worker told me the unit size I wanted was no longer available despite the fact I reserved it, so I was forced into an unnecessarily large unit and on the top floor so that I had to figure out how to carry a mini-fridge up a ladder. This all seemed very disorganized and I was not too happy with this. However, to compensate U-haul did give me the first month free, so they were considerate which I appreciate

louise l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrea l.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALASDAIR P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GABRIELLA U.  |  Premières impressions 
Évaluation :
5

the staff at this u-haul branch were amazing! it was my first time renting equipment and a unit, and the cambridge branch staff supported me through the entire process. they even drove my truck up to the unloading area, walked me to my unit, and moved the portable staircase for me so i could access my second-tier unit. 10/10! thank you!

Lutece D.  |  Premières impressions 
Évaluation :
3

Somewhat tired and unwelcoming staff. Do not understand my last name and first name after speaking multiple times.

Nancy H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ivy K.  |  Expérience générale 
Évaluation :
5

Very fast service! Has everything we need. Luckily we were able to get a second unit for my sister's stuff too.

JOANNA S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashisha p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olga U.  |  Expérience générale 
Évaluation :
5

You helped make our move from Chicago to Boston very simple! Easy in-and-out access with ramp for our car. Big thanks to the staff. Sam Panayotovich

Samuel P.  |  Expérience générale 
Évaluation :
2

I rented a storage locker for roughly 9 years. The first couple of years were amazing. It was clean and well kept. However, over the years it has be deteriorating! Trash left all over the place, homeless people leaving out of the lockers, and the employees have became ruder and less likely to help. I really hope the place turns it around.

NATHANIEL S.  |  Expérience générale 
Évaluation :
3

Nice location and safe storage place! But the staff was so rude and not friendly at all.

Sooyoun L.  |  Expérience générale 
Évaluation :
3

The smell was awful and it looks like some homeless people live there.

Irina B.  |  Expérience générale 
Évaluation :
1

Horrible customer service, impossible to get in touch with the staff

Inge H.  |  Expérience générale 
Évaluation :
5

Having moved my stuff from Mass Ave to Central was a huge upgrade in ease and cleanliness. But staff in both locations are helpful!

Nina R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William F.  |  Online Move In 
Évaluation :
4

Parking was a bit tricky at times, but being able to drive up the indoor ramp was a nice perk

Michael K.  |  Expérience générale 
Évaluation :
4

It seemed like some people use U-Haul as place to live and it raises concerns about the safety of my items in the storage unit.

Irina C.  |  Online Move In 
Évaluation :
2

I had a storage that was on the top level and I never could get access to the ladder they have only one that worked properly. The other one didn't work correctly and I never could get access to either of them when I was interested there. I had to pay extra because I need to get into my storage at my convenience but never did so I rent a lower storage that cost extra. The bathroom is very dirty all the time and never no toilet paper. And most employees have attitudes. And some one stole from me in this facility.

melissa w.  |  Expérience générale 
Évaluation :
5

U-Haul helped me and my friends out immensely when the COVID-19 crisis began. We had two days' notice to leave campus, and our experience setting up the unit could not have been smoother. The staff was kind, attentive, and understanding during the most chaotic of moving situations.

Samuel N.  |  Expérience générale 
Évaluation :
1

Awful staff. Absolutely horrendous and unhelpful....

Andre A.  |  Online Move In 
Évaluation :
1

The representative there were extremely rude and unhelpful. What should have only taken less than 30 minutes took over an hour and a half. I had difficulty checking in online while standing outside in the sun with my stuff, and the reps sat around unwilling to help. Painful experience.

Amoy A.  |  Online Move In 
Évaluation :
3

Front desk staff were unavailable for over 15 min and were largely unprofessional and not helpful

Leah H.  |  Online Move In 
Évaluation :
2

I got a high unit which was very inconvenient for the move in. Also, the people who worked there were very unhelpful!!!

Yara M.  |  Online Move In 
Évaluation :
5

The staff at this location were extremely helpful in a crisis situation. They handled my van and storage rentals quickly and without a single hitch. Moving out of a dorm for the summer is already stressful, and moving out with two days' notice infinitely more so--but the team here made it as smooth an experience as possible.

Samuel N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rachael F.  |  Premières impressions 
Évaluation :
5

Very helpful and informative on the first time I called, then the second when the website gave me problems, then on the third when I had to change my online reservation person! This was a crazy busy day for them with the college (virus) shutdowns and frazzled students and parents, but you wouldn't know it from their kind demeanor! And I talked to two different women, both wonderful! A heartfelt thank you for your info, empathy and professionalism! And I wish I had their names (this was on 3/10/20 if that helps you figure out who helped me.) ! I will recommend your location to anyone!

Lesa D.  |  Premières impressions 
Évaluation :
5

People were friendly, building is nice, I like the way you access the unit.

robert s.  |  Premières impressions 
Évaluation :
5

Customer sevice excellent

Elhassan B.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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