Customer Reviews for U-Haul Moving & Storage at Central Square

9 673 évaluations

844 Main St   Cambridge, MA 02139

(617) 354-0500

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(617) 354-0500

844 Main St
Cambridge, MA 02139

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Stefano C. 
Évaluation :
4

Just has COVID closed the schools I stored my daughter stuff and I now removed them 2 years later and her stuff is secured and in mint condition

sherrylene w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy K. 
Évaluation :
3

This was my first time renting a UHaul. More explanation needs to be given to new customers about running the vehicle and a clearer explanation with a demonstration should be made about returning the equipment after hours so the customer is not confused about the location or requirements. After hour return information was not clear, and I feared being charged a fee for improper return. Also, my phone had died so it was impossible to do online return validation. Please make a written (or other) form of return that does not require internet access.

ARIADNA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah M. 
Évaluation :
5

Axel was great

BLAKE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GIDEON PATRICK T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN D. 
Évaluation :
5

Great staff!

JOSE R. 
Évaluation :
5

The dropoff instructions were confusing. It was not clear where to leave the truck after hours. I parked it near other uHaul trucks.

Matheus Venturyn X. 
Évaluation :
5

The best experience I've had renting a truck! Professional, clean, panel truck inside

PETER M. 
Évaluation :
1

Customer service is abysmal if you could even qualify it as service, the individuals had no interest in talking on the phone or in person, reminded me 5 times they were closing in 1-5 minutes and that I needed to leave the premises. Rarely am I in need of a van or truck to move anything however after this past week I will not be using UHaul or the Cambridge location again.

MARC P. 
Évaluation :
5

Ezekiel (aka, EZ) was great to work with and had my drop-off processed in no time at all.

JEFF D. 
Évaluation :
5

Drop off process past business hours was simple!

Jeffrey L. 
Évaluation :
1

Stop over charging for a cleaning fee , honestl it's really cheap of a company to charge 25 dollar to a customer because they forget a single item and some dust , verbally remind customers that if you don't leave the truck spotless you will be charged a ridiculous amount for a task that took an Molly's less than a minute to complete . Completely ridiculous

TRISTEN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FAN Y. 
Évaluation :
5

Team I worked with at check out and check in was very professional and great to work with!

MARK D. 
Évaluation :
5

I forgot the young man's name, but he had long hair. Very kind and professional. Had a pleasure speaking with him.

ADAM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie Michelle S.  |  Expérience générale 
Évaluation :
5

Ezekiel was very helpful. He was very kind and communicative too.

ABDUL K. 
Évaluation :
5

Ezekiel was very efficient when I returned the van, the person who was there at the beginning was also quick.

Sarah M. 
Évaluation :
5

Ezekiel was especially helpful with me today, but I've used this place for all my moves and never had any issues!

Logan P. 
Évaluation :
4

Izique was excellent helping me returning the vehicle

XUANYI Z. 
Évaluation :
1

2 emplyees working at this location provided me with bad customer service. I asked for helped by going with me to point out which truck is 10ft and they would not come with me to the truck. I got confused which truck is 10ft.

Katy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew Z. 
Évaluation :
3

Truck smelled like marijuana.

ARTURO G. 
Évaluation :
5

The young lady, Courtney, who was there to greet me in the morning with her great big smile had me so happy I could have done 2 moves. Please let her know.

FERNANDO M. 
Évaluation :
5

nothing, I was in and out in like 4 minutes. surprisingly great

PASCAL F. 
Évaluation :
1

I rented for 24 hours, returned at night, 12 hours early. Parked in the designated area. Nobody told me to inform online at night. They charged me $20 extra as i did not inform online. I would never recommend anyone for Uhaul. Enterprise rentals are much batter with the policy.

MOHAMMED K. 
Évaluation :
3

My friends and I arrived to turn in the truck at 650pm for a closing time of 7pm but the counter-person had me return the truck online which I didn't think was good customer service. Some people struggle using technology, don't have a smartphone, or just prefer to talk to a person when conducting transactions and that the employees should be available to assist their last customer until the end of stated businesses hours. Otherwise, the closing time should be 645pm. Everything else was good though.

AUSTIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUBIN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan M. 
Évaluation :
5

Love the customer service at this location. I am a long time customer (25+ years).

APRIL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN H. 
Évaluation :
5

Fantastic service!!

Benjamin A. 
Évaluation :
4

The U-Haul really smelled and there were pistachio shells in the cabin. The renting process was good but the service is expensive with insurance and gas

CHIRAG S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH C. 
Évaluation :
4

The dollies and furniture pads that I had reserved two weeks in advance were not available when I arrived to pick up the van.

Joshua K. 
Évaluation :
4

Staff was very friendly ,found out when I arrived that they had 0 blankets and I reserved 12 not good (got a $50 credit).Did not get a walk down of truck with staff they just left it running at exit.The link for vehicle info expired before having a chance to open it.The ventilation controls were stuck in position could not turn and the truck made a squealing sound when stepping on gas.Location was central to area which is good.

Scott M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WEIHUNG W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORIOKOPP G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle M.  |  Expérience générale 
Évaluation :
2

I reserved a van with no indication that I might not get a van. The day before pickup I was informed they do not provide vans for one-way trips. I was very uncomfortable with driving a truck but I had no choice. I did not want to risk trying to maneuver a truck into a gas station to refuel, so I could not refill the tank, and the charge was $75 to replace the half tank I had used. I reserved a dolly, the agent in Cambridge confirmed this with me at the pickup, but no dolly was provided which made the move much more difficult. The latch to lock down he back did not work well, needs adjustment. I could not close it and had to ask someone stronger to help.

PAMELABETH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN A. 
Évaluation :
5

Staff were extremely helpful

Joseph D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNIFER M. 
Évaluation :
5

The staff was very friendly, professional and helpful. Very good experience. I remember Ezekiel

LAURENTIU C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kamala q.  |  Expérience générale 
Évaluation :
5

great help at drop off

Bryan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH T. 
Évaluation :
1

WTF is a "after hours service fee". Do you do service on the truck after hours?

JAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

noah F.  |  Premières impressions 
Évaluation :
2

The tall, thin representative was so unfriendly. Even giving me directions using whole sentences seemed like huge bother to him.

WEIRU L. 
Évaluation :
5

EZ and Ace were very good and helpful.

IKECHUKWU O. 
Évaluation :
5

This U -Haul is by far the best I've dealt with. The staff is super helpful and friendly. They make sure you have everything you need. The checkout and drop off were quick , and a gentleman named Ezekiel was very helpful.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCOS S. 
Évaluation :
5

people in counter could have better service, but overall good experience

Angelica O. 
Évaluation :
5

I would recommend u,-Haul to anyone.I never had a problem and the staff are polite and helpful.

donna w.  |  Expérience générale 
Évaluation :
3

This whole experience of me using uhaul was by far the worst. I had ordered multiple reservations at different locations, because the website says the truck I'm looking for is available. To then have reps call and tell me it's not available because driver doesn't want to drop off. I was offered an extra 100 miles over phone, but When I got to the store the message wasn't relayed to the store. If trucks aren't available try harder to make sure the system is updated. I had to drive from Boston to Plymouth twice because the truck I wanted wasn't available.

ANTHONY M. 
Évaluation :
3

I made a reservation for a 20 ft truck. The day we were going to pick this up (2 hours before we were supposed to pick up the truck), someone from UHaul called and said the truck wasn't at the location and so I was left hanging. They offered a 15 ft truck, but where we needed to move planks from a patio we dismantled that were 16 ft long, these wouldn't fit and explained this to the lady on the phone. But this was like talking to a brick wall. The way UHaul handled this issue - without trying to help me really - was so bad that I will be sending a letter to both the CEO of UHaul as well as the Boston Globe and Boston Herald with details of how bad my experience was and where the issue was only partly that the truck wasn't there, but also that UHaul made no effort in understanding the huge problem they created, nor thus trying to solve it (the most important part clearly). That's what happens when a company has an almost monopoly in a market - their customer service becomes awful.

Luis B. 
Évaluation :
5

Ace helped me with the dropoff at this location. He was a huge help and very personable!

DOMINGOA III G. 
Évaluation :
5

Ezekiel did a great job

Matt R. 
Évaluation :
5

Professional staff. Ace was specially helpful and made the drop off very easy.

MARYAM K. 
Évaluation :
5

Gracias por este servicio.

Elba P.  |  Online Move In 
Évaluation :
5

It was great, super easy process and Ace, who helped us out, was wonderful, friendly, and helpful. Very great service for a great price and convenience.

Zadoc G. 
Évaluation :
5

Eziqiel was very nice and helpful! Thanks for the fast process, friendliness, and professionalism!

STEVEN P. 
Évaluation :
5

Excellent customer service!

Joshua P. 
Évaluation :
5

make sure the appliance dolly is working as intended.

SAMUEL B. 
Évaluation :
5

Super helpful and friendly staff!

IOANNIS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENRITH P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

Good professional and friendly customer service

MARCOS S. 
Évaluation :
2

The man checking me out straight up had no mask on. Blatantly not following the city's rules. Why have customers wear masks if employees don't care at all?

AIDAN S. 
Évaluation :
5

I do not remember the name of agent but he was extremely helpful and professional.

Mosa R. 
Évaluation :
5

Ezequiel and Ace were extremely helpful with the process as needed help with it. They were very courteous as they work with me on the process of returning the vehicle.

DANIEL G. 
Évaluation :
3

people at office were very good. The truck was rather old, and very dirty. Widows were filthy and I had to clean them inside and out in order to effectively drive.

MICHAEL C. 
Évaluation :
5

Ezekiel was very helpful and friendly.

Alan E. 
Évaluation :
5

The two people that helped me were Ezekiel And Ace. They were very nice and got me in and out fast which I appreciate Thank you

KYLE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

XINXIN L. 
Évaluation :
5

Ezekiel and Ace were great. Very nice and welcoming. Answered all my questions and got in and out real quickly.

Peter J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBIN H. 
Évaluation :
5

thank you.

JASON M. 
Évaluation :
5

The service was excellent as usual... returning the truck was fast and easy ... great staff in central square...

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FELIX N. 
Évaluation :
3

I did a reservation for a 9Ft Van. However, then it was changed by a 10Ft Truck because Van was not available. When I picked up the Truck, I saw several Vans in the location ready available, but personnel did not offer it to me because I will return the vehicle in other location.

EDGAR P. 
Évaluation :
3

The attendant was in such a rush that he said I would get a receipt via email, but he didn't read my mileage or inspect the vehicle or read the gas gauge to ensure it was full, until I told him I wanted him to do so and then I wanted a receipt to confirm that I hadn't exceeded the allowance and that my gas was full and that I didn't owe any additional money. When he agreed to check those things, he again said I would get a receipt but it didn't come through so I had to ask a different customer service person to print out a receipt for me from the computer.

CADY G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES ANDREW K. 
Évaluation :
4

Very Good Customer Service Team

John C. 
Évaluation :
3

Return was lengthy and difficult. Paying extra for service rather than doing an e return during business hours is poor form.

LOUISE P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

george b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grace L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kamal M. 
Évaluation :
5

Love itb

DANIEL M. 
Évaluation :
5

S.O.

keir P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRI P. 
Évaluation :
3

The person who gave me the truck was not very friendly. The guys who took the truck back we're great. The staff on the phone was great. The truck lighter plug was broken and could not charge my phone. The truck was very rough running. It was clean however.

BEHNAM T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENISE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOAO M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SOPHIE K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon L. 
Évaluation :
3

There where people sleeping in there unit they a had car battery to run a inverter for there phones laptops furniture everywhere and there car was there all day making difficult to move my stuff

Morgan P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward H.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

reuben F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Troy e.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALASDAIR P.  |  Premières impressions 
Évaluation :
1

Awful staff. Absolutely horrendous and unhelpful....

Andre A.  |  Online Move In 
Évaluation :
3

Front desk staff were unavailable for over 15 min and were largely unprofessional and not helpful

Leah H.  |  Online Move In 
Évaluation :
5

Customer sevice excellent

Elhassan B.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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