Évaluations des clients U-Haul Moving & Storage at Central

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Central

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anthony m. le

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Real pros.. my 24/7 moving help 505-237-9286 relies on their friendly service and advice.. 2 guys & a dolly~2 gals & duct tape!!

Gary D. le

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Le client n'a pas laissé de commentaire.

DOUGLASM L. le

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Le client n'a pas laissé de commentaire.

Ruth T. le

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This was the BEST service from Uhaul! We experienced difficulty at our original point--incorrect truck, poor service. So we were SO VERY HAPPY with the service we received from Central!! Thank you!!

Alan C. le

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Le client n'a pas laissé de commentaire.

Michael S. le

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Prompt, the guys where on time waiting. Hard workers who had a 26' truck unloaded in about and hour. Highly recommend them. Great customer service.

Jane S. le

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Before driving off the lot, make sure that you take a picture as proof of the dolly. Supposedly, it has a zip strip on it to secure it in truck? My only purpose for the truck was to haul an appliance. I requested to rent an appliance dolly, which I collected from inside store and loaded into truck. This cost extra $10. Upon return of truck they also charged me extra $7, stating that I also used the utility dolly that was already in the truck. When I told them I didn't use the utility dolly, management rudely said, "can you prove it"?! I told him I don't know if there was a zip strip on that dolly and no I didn't take a pic. to "prove it" as I did not know I would need to. I had to fight to get reimbursed that $7! I told him I specifically requested the appliance dolly to move one piece of appliance. I had no need for the other dolly, I did not use it, I did not know I'd have to make sure it was zip stripped and take a pic to prove it! Was rudely given the refund. I have to wonder how many other persons get these extra charges tacked on and don't go back demanding refunds? Who pockets that money? humm?

Kaitlyn Marie L. le

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Le client n'a pas laissé de commentaire.

Gilbert S. le

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Le client n'a pas laissé de commentaire.

Vincent T. le

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Le client n'a pas laissé de commentaire.

Miguel Santiago B. le

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Equipment is always available

Eric G. le

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The poor woman who had to run the whole store by herself was not trained properly. This was not a fault of hers but her general manager, who consistently gave her inaccurate information over the phone as she asked questions for each customer she assisted and needed to call him to walk her through trouble shooting and finding contracts. My reservation was canceled and redone multiple times. I arrived at location at 12 noon to pick up prepaid truck and didn't leave until almost 7pm. The truck only had hafl a tank of gas and the associate did not look over truck with me rather just asked me to let her know what the mileage was prior to my leaving the lot. For 30 minutes she was in the parking lot assisting a customer with a trailer while i waited in the shop by myself. and her minor child sitting behind the desk. It seemed this location (6401 Central Ave NE, Albuquerque, NM 87108) was very poorly managed. Terrible experience. And then I received a truck with transmission issues and drove it unknowingly 1200 miles. UNACCEPTABLE!!!

Merlin E. le

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Easy rental!!

Byrch W. le

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Pick up of van was fine. On return, I found a "will be back soon" note on closed doors. After I waited 25 minutes, Andres appeared, saying he had to go to the bathroom. There was a young woman behind the counter and I asked if she worked there. Andres explained that she was not an employee. May I suggest leaving an expected time of return or having another employee over lunchtime?

cedric eugene d. le

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I had asked to pick it up at Indian School and Eubank, they changed my location with not notifying me which was extremely inconvenient! And we had to make 2 stops because we went to the first one and then where told they had moved us to a different location!

Anthony M. le

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Great folks...always recommend in my moving helper biz...2 guys & a dolly...2 gals & duct tape ...reach us anytime 505-237-9286

Larry V. le

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My original reservation was with the 1901 Eubank but my truck was not available and had to go pick one up from the Central location and lost out with people I had ready to help move due to this being not ready and organized. A call needs to be made if a truck is not at a reserved location to not make the trip and find out where to go instead.

Marissa K. le

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Le client n'a pas laissé de commentaire.

Dustin K. le

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Key box in a better spot

Kristina r. le

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Le client n'a pas laissé de commentaire.

Brianna S. le

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Le client n'a pas laissé de commentaire.

Noelle W. le

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Very friendly staff. Thank you!

Barbara T. le

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Not a thing. I was treated very well and had a great rental experience!

Mick H. le

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Le client n'a pas laissé de commentaire.

Richard S. le

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There is absolutely zero customer service , I had to walk my rented appliance dolly around the block and locate my own truck. I asked for simple instruction on how the link worked in order to inspect my truck and the guy behind the counter offered no assistance. One on one service is always better than pushing your customers off to a phone app. Returning the vehicle was just as bad as there was no one there and it took 25 minutes to manuvere thru the on line return app. It would not except anything kept giving errors terrible process. I will not rent from this location again

Winfred D. le

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Le client n'a pas laissé de commentaire.

Felicia W. le

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Le client n'a pas laissé de commentaire.

Joanne B. le

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Le client n'a pas laissé de commentaire.

Judy A S. le

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Hire someone to help out at the front desk! Great guy who installed my hitch.

Brad C. le

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Le client n'a pas laissé de commentaire.

Melissa S. le

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Le client n'a pas laissé de commentaire.

susan c. le

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Everything was better than I expected. Scheduling, pickup, use and return were flawless. Good job!

George H. le

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Le client n'a pas laissé de commentaire.

Thomas G. le

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Le client n'a pas laissé de commentaire.

Sarah O. le

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Le client n'a pas laissé de commentaire.

Stacey K. le

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Make sure that 5800 Central Ave SW, Budget Storage is removed as a drop-off location. I went to return my equipment only to be told they no longer did UHaul. That was a frustration at the end of a move. Otherwise, we love UHaul.

bradley david e. le

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Le client n'a pas laissé de commentaire.

Lee C. le

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Truck broke down and then was not picked up for 2 days had to cal multiple times to get the truck removed after the said it had been picked up

elizabeth a. le

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Not over charge

mary t. le

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Le client n'a pas laissé de commentaire.

zora l. le

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The staff at this facility was always professional and courteous. I would recommend them to anyone I know. We had to pick up a truck at another location and the service did not come close!

zora elaine l. le

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The employees at this location are courteous and helpful. I would highly reccomend

Michelle A. le

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I got to the location a bit early, so they were not still open. At approximately 8:45 AM a grouchy counter guy entered the place, I waited, and waited, and waited for him to open the door, at about 8:10 AM, I finally came knocking on the door, he was rude, and said, "I opened at 8:45 AM." He saw me seating outside his bench but said nothing. During the checking process, we were rude, appeared to be angry at something, and took it on me!!

jessica louise s. le

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Andres was very helpful.

Delbert B. le

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Le client n'a pas laissé de commentaire.

Sherry J. le

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Le client n'a pas laissé de commentaire.

Dan M. le

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Easy to get into and out of lot. The guy was very helpful - how the truck drove ,gas mpg range,how to hook and unhook car dolly , size of boxes we need for move. Truck was clean, inside and bed area, good tires, easy to use trailer hitch, full of fuel, radio, automatic transmission, air conditioning . Special thanks to Joshua - Eubanks U haul - for helping load car on car dolly. U haul you have good people working for the company. I will definitely use U haul again.

Glenn H. le

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Le client n'a pas laissé de commentaire.

Karen Alexandra R. le

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Per the road side assistant that came to change a tire only 20 miles out of town, the tires on our car dolly were so over inflated it was no wonder we blew a tire. He let more than 10lbs of pressure out of the remaing tire to ensure we didnt have issues again. We had a very small car on the dolly and are glad it wasnt larger as the blow out could have been much worse.

atenogenes v. le

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Le client n'a pas laissé de commentaire.

Kristina r. le

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Awesome experience. I love the streamlined process. makes it so much easier to take care of stuff. Thanks!!

JUNWER M. le

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Le client n'a pas laissé de commentaire.

Johnny M B. le

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Le client n'a pas laissé de commentaire.

David H. le

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Le client n'a pas laissé de commentaire.

Anayeli O. le

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Le client n'a pas laissé de commentaire.

John L. le

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Le client n'a pas laissé de commentaire.

Colton M. le

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I was 22 minutes late for my scheduled drop off time, so they doubled the price. I had the truck for 6 hours and 22 minutes, travelled a total of 30 miles, and they charged me almost $200 dollars. Never using u-haul again.

Norman F. le

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Le client n'a pas laissé de commentaire.

joe p. le

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You can not improve. Everything went smoothly from start to finish

Richard Alan M. le

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Big Joe H was amazing At ABQ UHAUL and he did everything to make it Right & helpful daughter returning to Albuquerque for college getting moved in and so he helped Make everything perfect At U haul!!!

Miguel R. le

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Le client n'a pas laissé de commentaire.

Lynda S. le

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Le client n'a pas laissé de commentaire.

barbara w. le

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Le client n'a pas laissé de commentaire.

Michael W. le

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Le client n'a pas laissé de commentaire.

Chrissy S. le

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Le client n'a pas laissé de commentaire.

Jodie M. le

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On April 30, 2019! we went into U-Haul and rented a truck for April 27,2019. When we arrived at the time for pick-up at 1200pm the truck was not there. Apparently Uhual had tented it out and it was suppose to end back by 930 am. The employee called and was told the renters had dropped it off at another location. That location is not open on Saturdays. He called U-Haul and explained to them (Sherraho, not sure if I am spelling her name correctly), she said she could get one for us in Albuquerque, this would add on an additional 90 miles to the trip, plus we would have to take another vehicle, and pay for gas. I told the guy to tell Sherrano that U-Haul needs to compensate me for their mistake, she then starts laughing! We could here her even though it was not on speaker, she tried saying she was not laughing at us, if not was she laughing at a joke someone sent her while she was working with a customer?? Unprofessionally behavior! The. She states on the conversation that she will comp us 92 miles and credit my card for $50.00, aa we were in a predicament we had to take that. When we arrived to get the truck we found it was going to be $257.00, no one explained the deposit. The guy at U-Haul said we would not be charged as we were using a credit card. I was charged $157.00 bit the credit, when I get it will take the charge down to $107.00, still $30.00 more than what we were told by Sheerano stared. I am very upset that she gets to laugh at customers expense, and gets to miss quitar do not tell customers what all the charges will be. I am very upset that o go and rent a truck and that truck gets rented out and it’s no problem for U-Haul. It’s a problem that I have to change my plans because your company cannot guarantee reservation. Your all about the money not the customer! Shame on you!

Andrew N. le

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Le client n'a pas laissé de commentaire.

paul d. le

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Great service. Long waits due to minimal manning.

michael m. le

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good service and nice people

Mara S. le

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Thank you so much!

Gary C. le

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Le client n'a pas laissé de commentaire.

Marlon R. le

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Heriberto Perez is a pro. Extremely courteous and helpful. Thanks again!

Paula J. le

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My only complaint is... The van I rented YELLOW GAS COVER indicated it took only E-85 gas. By chance we happen to pull into a gas station that had E-85. I didn't know in Albuquerque that it was hard to find that type of gas and the tank was not LABELED that it took EITHER unleaded or E-85. If I was told that I don't recall. I went to three gas stations, no such luck, call the customer service for help no such luck, to see if they could find me a station here in Albuquerque that I could go to. It wasn't till the next day that I got ahold of the regional controller and ask/demanded for her to send me an email that stated it was okay to put unleaded gasoline in and not E-85. So I did fill it back up and return the the vehicle Sunday morning. For any of your FUTURE CUSTOMERS perhaps this needs to be addressed and labels need to be placed on the gas tank or near to eliminate ANY confusion. I'd like the van, I enjoyed driving it, it felt more like a driving car. The reason why I put in my file, do not rent this type of vehicle to me ever again if it takes E-85. Now understanding that it can take unleaded as well I WOULD rent it again. Sincerely, Paula L. Jones

RICHARD B. le

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Locate drop off location closer to destinting location.

heather C. le

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I changed the reservation to be picked up earlier. I had requested multiple add ons. The woman said she rescheduled it. When I arrived to pick it up, they said there was no reservation. I pulled up my email, and she had made the reservation for the day I was speaking with her, so it had been canceled as that day had passed. There was another one available, but I could not get the add ons that I wanted, as they said they were out.

Danny R. le

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Le client n'a pas laissé de commentaire.

DEBRA G. le

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Le client n'a pas laissé de commentaire.

Jimmy R. le

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Quick and pleasant service! Hitch looks professional and clean!

patrisha e. le

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Le client n'a pas laissé de commentaire.

Andy Jeremy G. le

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Well I left my wallet on one of their vehicles and called so they can check where I left it, I have not heard from them yet

Karen T. le

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Le client n'a pas laissé de commentaire.

william f. le

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only 1 person helping 4 people in line

Theresa F. le

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On March 23, 2019, I went to pick up a 20’ Uhaul truck at 6401 Central NE, Albuquerque NM . I was handed the keys at the front desk and told the truck was located on row K. I walked up to row K and the keys did not fit. I went over to the next parking space until the keys fit a truck. Eventually, I found the truck and jumped in to the cab and drove on Central Avenue. While on the road, I heard banging and rolling around in the back of truck, thinking someone left a dolly or something in the back. It should have been empty. When I arrived to my destination, I was shocked to find the back door was open and discovered a pile of human feces in the corner, 10+ syringe needles spewed throughout, jeans and trash in the back of the truck. I suspect a drug addict was living in the back of truck and jumped out somewhere on the road. I’m hoping he didn’t fall out. I immediately called Uhaul and the response was NOT "I'm sorry, let us fix this," but instead was "Oh, this happens all the time, we have been having problems with that." The moving company I hired was forced to remove the dirty needles and feces and delayed loading the truck for a couple of hours. This cost me money! The moving company charges $95 per hour. After completing the move, I returned to the Uhaul Central location to pick up my car and heard someone talking in a loud voice behind the garbage bin which was near my car. Hurrying to open my car door, I turned to look and saw a woman who was building a shelter with cardboard boxes. She saw me look in her direction and she angrily yells "don't look at me." Sadly, this is yet another homeless person living on the Uhaul premises. My recent experience with Uhaul was been horrendous and dangerous. I would not recommend Uhaul to anyone I care about.

Angela V. le

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Le client n'a pas laissé de commentaire.

Bryan R. le

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Le client n'a pas laissé de commentaire.

bruce j. le

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good

jason f. le

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Pleasant experience all around. no complaints and cheaper then other storage places.

philip v. le

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Thank you

bruce j. le

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good polite service

Venice G. le

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Very courteous and kind

Deb I. le

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Staff and manager were very helpful

tom m. le

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Space is too tight to store a sofa. Difficult to move from,storage unit around corners and into freight elevator.

Tyrone G. le

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The fat guy with the beard was disrespectful and was not friendly or had any good customer service!!!! Wasn’t even welcoming And that why I toke money some where else!!!

tom m. le

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Staff is very helpful but tight corners and turns in storage space make it difficult to move items from freight elevator to unit.

johnson lavoria c. le

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The men there were less than forthcoming with assistance.The one man, Joe, seemed as if I was troubling him when I asked for assistance with removing the lock on the back of the trailer & opening it.

alyssa r. le

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Thanks you were amazing

Amy H. le

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My card never worked in the RIGHT slot. Great big nasty guy didn't believe me and made me walk back and forth across the lot several times instead of just letting me swipe RIGHT inside store.

KATHERINE R. le

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I had wanted to get my truck at Central because I am familiar with their service, but UHaul had set me up with Pete's Auto. I wasted 2-3 hours trying to get a truck. Finally back to Central took 5 min

brain c. le

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The worker got my name wrong on record even when given an ID, she still could not input the name correctly. The key card access was also difficult to enter because there was a long delay to open.

nancy f. le

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The unit was conveniently located. When I had difficulty with opening the door, a service person was prompt in helping me out.

Alyssa H. le

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We had alot of problems getting our u-haul but staff for u-haul is great

michelle j. le

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Storage unit was adequate for my personal items. The staff wasn't friendly and didn't greet me or have much interaction beyond the transaction of making payments. The customer service was terrible.

Denis M. le

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Friendly staff. Very helpful.

William C. le

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Very professional, thank you!

ariella t. le

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Ridiculous how many times I had to call, leave messages, and go to the store to get my storage rental closed out! Removed my stuff on 6/2, yet the records say it was 6/15. Obnoxious & unprofessional.

Elizabeth T. le

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