Customer Reviews for U-Haul Moving & Storage at Chambers & I-70

Évaluation :

5

Very helpful and thorough staff.

Évaluation :

5

The outdoor drop off was very convenient and the staff was very personable.

Évaluation :

4

My experience with Sable storage in Brighton was great. My initial experience, with your telephone rep was sub par at best. I initially was told that the 8'x12' trailer was not readily available and that someone would get back with me within the hour. After a day of waiting , and being on hold for an hour, I resolved to deal with an affiliate in person. Upon investigation, it was discovered that my account had been forwarded to another facility unbeknownst to me; a facility that also did not have the trailer size requested. Eventually we resolved to part with some less essential items and use a smaller sized trailer.

Évaluation :

5

Saul was awesome! He was very forthcoming with all the needed information. He was very friendly and quickly hooked up my trailer and took care of us. Give that man a pat on the back if not a raise.

Évaluation :

4

The truck was still dirty upon arrival to pick up. There was a half eaten sand which in the back along with a lot of other trash. The blankets had been used and all over the truck, the dolly also had been used and not re zip tied. They should have taken more time to inspect the truck for cleanliness before renting it out again.

Évaluation :

5

Best experience I have had at uhaul ever. This location was the cleanest and most organized I have ever been in.

Évaluation :

4

It would be less stressful if the 4-hour-rental clock started when I drive off the lot. I think the Van suggestion that it can hold a studio needs to be seriously reevaluated.

Évaluation :

5

I'm very impressed with the upkeep of my unit and the Manager at the loaction. Thank you...

Évaluation :

4

Show a little more enthusiasm when helping a customer. If the employee introduced themselves by name during the beginning, weather before or after asking why they are there, could probably help show a little more enthusiasm. No one will say their name with dull emotions like the eye drop guy from the old commercials. Merci!

Évaluation :

5

The service was great the young man by the name of Prince who went above and beyond to help me with my issues was excellent and very professional and courteous. He was very well mannered and sincere in helping me with returning my U-Box even though it was slightly after closing and I really appreciated his efforts. You need more like him to service customers and he deserves a raise.

Évaluation :

3

You charge too much for gas. 20 dollars for less than a quarter of a tank is unheard of.

Évaluation :

2

I reserved a 15 foot 2 months in advance. I thought it was a good deal. Then a day before my move which was a non negotiable date I was told they had no 15 foot trucks and only a 10 foot truck. They changed my desired pick up location to further away from my home and charged me almost the same amount for the 10 foot truck as I was going to be paying for the 15 foot truck. I also was treated very badly by a UHaul rep over the phone from when I called the 800#. Will not be using UHaul ever again for my future moves.

Évaluation :

5

Lorenzo was excellent!!

Évaluation :

1

The overall atmosphere was almost creepy. Everyone was quiet when I walked in and no one was friendly enough to even say hi. I walked up to check in for my reservation at a make shift counter made out of boxes when there is a huge counter in the store not being used. That was confusing and seemed like a waste. When I went outside to get my equipment, no one met me there. They just left the truck running and I had to guess it was the one I was supposed to use. Overall, it was a very poor first impression and I won't be going back.

Évaluation :

5

They were great! I enjoyed the process.. Awesome service! Merci.

Évaluation :

5

Customer service at store was great customer service on the phone was not so great they are very rude and disrespectful on the phone You need to remove customers on the phone they are the customer

Évaluation :

5

Great job Alfonso

Évaluation :

5

Very Professional, had an issue with a blown fuse. Service guy provided me with a 10 amp fuse and i was on my way. check in was easy and quick. all 3 people i was in contract with during the process were great.

Évaluation :

3

UHaul needs to get their act together when charging a person's credit card. I give UHaul aðŸ'ŽðŸ¾ because of the aggravation I went through to get my account straightened out.

Évaluation :

5

8,5 mpg for 2 000 miles made this extremely expensive for what I was doing. I will be purchasing a trailer in the future. No more Uhaul's ever again

Évaluation :

5

Nothing this location is excellent and superbly well ran employees are very exceptional

Évaluation :

5

I had a lot of things I had to take care of my side and they were exceptional to work with. They made adjustments work with no hassle. Awesome experience, thanks y'all!

Évaluation :

5

Every time I go to this location is always excellent they do a good job so keep up the good work and I appreciate it

Évaluation :

4

Everything is good except I have no receipt for: FEBRUARY 15 2021 - amount= 161,87 $ - I need that receipt

Évaluation :

3

Work on customer service skills and efficiency.

Évaluation :

4

I requested an appliance dolly online but they did not have one available when I went to pick up the truck. We had to use a regular dolly for the appliances and other big, heavy, items.

Évaluation :

4

Truck extremely dirty. Shook like a carnival ride whether full or empty. Auto transport had a broken strap.

Évaluation :

5

I think your doing a great job now.

Évaluation :

5

very caring and kind thank you keep up the good work!

Évaluation :

5

Agent: PRINCE I have to say that your agent Prince is very kind, caring and helpful. He greats every customer with a smile and great attitude. I picked up the car around 4 and he had a smile and dropped off the car little before closing and he still had a smile. Great agent thank you so much.

Évaluation :

5

Great service friendly staff

Évaluation :

5

Quick and easy

Évaluation :

3

My biggest issue is the fact that I was told by uhaul that I was going to get the equipment at one place, which was close, and then the day prior told I was going to have to drive an extra 20 miles to get it. So my bigger issue is with uhaul in general and not the place I eventually rented the trailer from. I'm mire disappointed in the company as a whole for being dishonest

Évaluation :

5

This Chambers road location is TOP NOTCH!!! Clean, helpful staff, easy to use facility, great location. I will be recommending this location to everyone I know in the area. Thank you for making an important part of my move seamless! Other locations should use this facility as an example of how to run a U-haul.

Évaluation :

5

Check-out was very quick. The attendant was concerned about our experience, made notes and got us on our way. The only issue, which we reported, was that the windshield fluid sprayed what looked like a mixture of dish soap and water. It was blue and created a "suds" on the windshield. Otherwise, it was an excellent experience!

Évaluation :

4

Rien

Évaluation :

5

Easy check in and out. Highly recommend hiring movers. I used Movely and g to hey were fantastic

Évaluation :

5

This chamber rd. Location has the BEST staff and service. I've been to over a dozen locations across the country and this one is y far the best set-up and service. The storage facility is so clean and secure.

Évaluation :

5

very professional and we love it

Évaluation :

5

Took care of us before our trip

Évaluation :

5

Great customer service skills. everyone was very helpful.

Évaluation :

1

Need customer service training

Évaluation :

4

The drop box for the keys doesn't exist for self check out. I spent almost 20 minutes trying to locate it to only learn there is none.

Évaluation :

5

Excellent Service

Évaluation :

5

You never fail to accommodate when needed.

Évaluation :

5

Great drop-off/return customer service. The agent was friendly, helpful and easy to work with the entire time.

Évaluation :

5

I had an easy, positive experience. The gentleman who checked my vehicle back in was very professional and quick. I appreciated that after a long day of moving.

Évaluation :

5

Nothing, everything was wonderful !

Évaluation :

3

The clerk at the desk was not helpful but the manager was helpful with the correct answer to my question.

Évaluation :

5

Very responsive!!

Évaluation :

4

Customer service was not the greatest

Évaluation :

5

All in all this place is clean professional and good customer service the 26ft truck I rented was clean and well taking care of I highly recommend renting ur trucks from this location!.

Évaluation :

5

The storage facility at this location was very well in every aspect. I will recommend location to any one I know who might be looking for storage. Thank you for keeping my personal l belongs safe and for the the staff who always treated me with respect sincerely Sandra Manlove

Évaluation :

5

The truck was too bumpy.

Évaluation :

3

You have an employee that does NOT wear a mask when the signs at your counter states masks are mandatory, doesn't seem right. Grounds for termination I believe. You should post signs at the loading dock, for trucks ONLY. This past Saturday and Sunday there were cars parked in the loading dock area, and NOT using the side parking spots. Thank You for providing a secure and climate controlled environment.

Évaluation :

3

The facilities were good but I was a week late with a payment and you sort of freaked out sending emails and snail mails.

Évaluation :

4

I returned the truck at 8,14 pm. I got charged for 10,3pm! See cameras that shwows the return or at least call me to find out.

Évaluation :

4

Desk guy could be a little more friendly.

Évaluation :

4

Price was little too high. Found another place that saved me 60 $a month

Évaluation :

2

Poor customer service. The person taking the return of the truck was rude and unprofessional. Poor training and lack of professional integrity.

Évaluation :

1

Wash the trucks. Actually honor the size of the truck requested. I ordered a 26' truck got 15' instead making moving extremely difficult and tiring.

Évaluation :

5

Went twice, once to return the car dolly and later to return the truck. Both times, every one was professional and the process was very quick. Great location

Évaluation :

5

Excellent experience from reservations to pick up then drop off!

Évaluation :

5

The manager Lorenzo was very respectful and understanding when the door was jammed. He came to my house to even help me with Thr problem.

Évaluation :

4

Everytime i check in on line I still have to check in again when I get there.

Évaluation :

3

Rate increases were constant, An offer of a flat rate was stated several years ago when I first moved into the facility, however my rental fees kept increasing, and I was informed the flat rate fee would not be applied, this wasn't a good experience

Évaluation :

5

Very professional staff and the facility is secure. Our needs were always met.

Évaluation :

4

Great place the rest room nicely cleaned, the whole storage area was very clean and safe. The staff was very friendly and helpful. Thank you I-70 u haul u Rock .

Évaluation :

2

I was charged late fees despite using autopay. The security card and code for disabling the alarm when accessing my unit never worked

Évaluation :

5

We got into a bind first day at the uhaul 40th and chambers.The uhaul storage had a power outage due to thunder storm.our storage unit was on the second floor which we needed to use a elevator.we needed to be driving to kansas that day.so with there phones they changed storage units for level one and we were able to offload the truck.what was turning into a nitemare turned out awsome.ive worked in the customer service industry for a major airline for 30 years.ive seen simalar.But this tops them all.This crew were curtious,helpful and very understanding. Thankyou so much for the great service Ken & Kay Labau

Évaluation :

4

I do think prices are a little high.

Évaluation :

5

Prince was super helpful, patient, kind which helped a difficult moving day.

Évaluation :

5

a great place to leave your stuff and feel safe doing it

Évaluation :

5

Always clean! The staff were always helpful when i needed anything.

Évaluation :

5

Everyone who helped me, from the assistant manager to lorenzo, were all extremely knowledgeable and helpful, and made the experience stress free for me. Thanks all!

Évaluation :

2

Uhauls email had me at a location in aurora. Got to the location. And employee tells us the trailer is 8,3 miles away at another uhaul. No email. No call. No text. Thanks uhaul

Évaluation :

2

Very bad experience. The staff lies and they are not consistent. You can reach out to me for further details. It was a horrible service and experience.

Évaluation :

5

The staff was very helpful whether in person or on the phone.

Évaluation :

5

Price goes up at corporate, no loyalty to long term customer

Évaluation :

5

I had "A LOT" of last minute needs and they met them all with no problem. I hope this runs as smooth next time as well. THANK U!!

Évaluation :

4

I have used your facility for about 2 years I only had two issues . 1 May key card wouldn't work. computer problems. 2.After renting for year new management came and made me buy another u-haul lock

Évaluation :

5

Easy and fast.

Évaluation :

5

They’re super helpful!

Évaluation :

5

I had a great experience at this u- haul location . Always a friendly and ready to help service . Thank you !

Évaluation :

4

Only because Robert Estrada was there to help with the end process.. He is a very hard worker ..I saw him help other over and above what was recommended.Valuable Team player.He Deserves highest raise

Évaluation :

5

It was great

Évaluation :

5

This facility exceeded all needs and expectations

Évaluation :

5

Customer service is excellent, I did a one-way rental, both offices were amazing! I even had one flat tire on my trailer & Road Side was beyond my expectation.

Évaluation :

4

Customer service good. Trucks good

Évaluation :

5

The staff was very friendly and helpful.

Évaluation :

4

I always use this particular location and I've never been disappointed with the service. In addition, the exceptional customer service from the General Manager Lorenzo was very helpful and caring.

Évaluation :

5

Thank you all you guys and your service

Évaluation :

3

some of the people who work here are a bit "off" putting. asked to use one of the lift things to move my tiny Uhaul trailr to position it correct near the loading doc and was denied i had to lift it

Évaluation :

5

Everyone was very helpful and professional. Thank you Selinda Salem

Évaluation :

5

Staff is friendly and the free 1 month rental of the storage unit for renting the 26' truck was a great surprise. I'll definitely use Uhaul again!!!

Évaluation :

5

Great staff

Évaluation :

5

They where very helpful and nice. Great service

Évaluation :

5

All the staff you had on hand 6/30/2019 were great !! Helpful & knowledgeable.. good job guys

Évaluation :

4

Aucun

Évaluation :

4

This location was awesome, all the staff was beyond helpful and kind.

Évaluation :

5

Fast, clean, comprehensive service. It makes me wonder why I don't move myself more often!

Évaluation :

4

The staff were very helpful! I always want the wait time to be a little less than it is.

Évaluation :

5

Thank you for your service love it :)

Évaluation :

5

Great work

Évaluation :

5

This storage facility is the cleanest I have ever been in. Staff was very friendly and helpful.

Évaluation :

5

Very quick service to get the storage unit I needed.

Évaluation :

5

Very helpful

Évaluation :

5

Great service. Very friendly.

Évaluation :

4

Your service representatives were very nice and helpful, There was an incident with the storage unit but they resolved it quickly. The overnight/self return was a bit confusing though....

Évaluation :

3

Low paid un trained as always folks

Évaluation :

5

So helpful and I appreciate it!

Évaluation :

5

Extremely clean and very friendly.

Évaluation :

5

Na

Évaluation :

5

Courteous service and great service.

Évaluation :

5

Very nice place.

Évaluation :

5

Great service, great place.

Évaluation :

1

I didn't get the service I deserve for paying 160 $a month. All the people working there were too much on their cellphone and not friendly at all.

Évaluation :

4

Thanks

Évaluation :

5

This is a good storage facility.

Évaluation :

5

The staff and managers are always informative and helpful and kind!

Évaluation :

5

It was great

Évaluation :

5

.

Évaluation :

4

Great place. The card reader never worked so my alarm went off all the time but, it was still a great place.

Évaluation :

4

Employees were friendly & helpful.

Évaluation :

1

I got the trailer with a low tire and it lost more air so i called uhaul and they sent out guys who got oil all over my driveway and i had to clean it and lost a day on my trip an tire still lost air.

Évaluation :

5

I had my storage for over 5 years and I never had a problem with my belongings being destroyed. I had another storage before where all my belongings were destroyed within 3 months. Merci.

Évaluation :

2

Lock was not secure. Anyone could get in at any time. They give you the run around and have you running around through the building like a chicken with its head cut off. Young aged staff are rude!

Évaluation :

5

Very happy and friendly staff

Évaluation :

3

I had to wait too long for service. Two employees working with one customer outside of myself in the office. One employee had to be told to come in to assist me by the other employee.

Évaluation :

5

Our service in n.y and also in Colo with the haul and getting the storage and all the help was BEYOND AMAZING

Évaluation :

5

Very organized. Appreciate email updates.

Évaluation :

1

I payed for 24 hr access and didn't get it, had the leave the Uhaul on your property until the next day, had to leave work very early and find people to help me. It was very inconvenient.

Évaluation :

5

No complaints everything was great thank you so much for the service .

Évaluation :

1

Was told I qualified for a free month of storage but when I went to claim the storage unit I was told it's policy that I must rent a second month to receive the first free month. Poor customer service

Évaluation :

5

It was great

Évaluation :

2

I felt that I was being told different things from the staff and being charged every time I came in there. I lost my key. Very bad experience

Évaluation :

4

Needs more accessible carts available by storage door entrance

Évaluation :

5

Thanks

Évaluation :

4

The only issue is that the bathroom was never cleaned by your housekeeping staff and there were never any paper towels in there as well. Was happy for TP and soap.

Évaluation :

3

Making people pay for another month when they won't be there is robbing people. My place was ready on the 1st and I had to move my belongings out of the storage two days before to avoid paying

Évaluation :

4

Very helpful. Responded to any concerns. Staff freindly. Facility clean, well lighted. I would recommend for storage. Thanks

Évaluation :

5

Made my moving experience a safe, secure and simplified everything for me

Évaluation :

4

the staff friendly and warm, and very good customer service

Évaluation :

5

All the staff were always extremely helpful, friendly, and flexible.

Évaluation :

1

Per my reservation time, I arrived on time and they didn't know where my container was. I had to drive the lot myself to find my shipping container and have them get it ready.

Évaluation :

5

Wonderful

Évaluation :

5

Everyone was polite and helpful.l would use it again and recommend it to someone else .thank you.