Customer Reviews for U-Haul Moving & Storage at Chambers & I-70

Évaluation :

1

I have had the worse experience with my ubox. And my issue haven't been solve. All I got was a run around and transfer back and fourth to people who was unable to help. I'm afraid that my things are not safe or secure. I can't get to the location because I'm out of state and my mind has not been at ease that my things are even where they say they are. I'm still waiting for my issues to be resolved.

Évaluation :

5

Pretty efficient and friendly staff

Évaluation :

5

The gentleman who received the trailer for drop off was very professional and friendly. He was expeditious and did not waste any time finalizing the drop off.

Évaluation :

5

Quick and easy

Évaluation :

5

Updated my truck because original that was reserved was not available

Évaluation :

5

Service was very friendly during pick up and drop off! Will definitely use this location again for future plans!

Évaluation :

5

Great experience at this location! Everyone was professional and helpful and really took care of me! I would highly recommend this location to anyone! Thank you!!!!

Évaluation :

5

Great customer service, prompt and friendly. Also, honest and trustworthy. I left my Ipods in a Truck rental and one of the employees found it in the cup holder and turned it in. I really appreciated the honesty and turning in the AirPods because they are expensive and I just love them :-). No complaints, just great overall.

Évaluation :

3

Steering and alignment is off, suggest getting the truck serviced.

Évaluation :

3

Had to put in a claim due to water leaked into truck through a hole at the top and cause water damage to furniture and personal items that were left in the truck. As of yet I haven't heard back from management or in regards to the claim that the uhaul agent submitted

Évaluation :

5

Very friendly and knowledgeable sales person. Excellent equipment and service.

Évaluation :

2

Mileage was wrong from when I picked the truck up turns out. I was charged more than what I was supposed to gas was half off of the notch and I was charged in additional $10 for a not even a. Notch of gas will not come back to this location rent from them again will not rent from u-haul. All over store nstore not doing their very best

Évaluation :

5

Everything was great! Will be using again

Évaluation :

5

Very clean and safe, I had this storage unit for over 5 years with no issues thank you

Évaluation :

1

Overcharged for mileage.

Évaluation :

5

excellent service fast and easy

Évaluation :

5

good service and truck was smouth

Évaluation :

2

There was nothing wrong with the equipment itself however I was disappointed with my treatment. The U-Haul was paid in cash which required a $60 deposit. I was promised that money to be returned to me at drop off, however the location in which I returned the trailer denied me my cash refund and stated U-Haul will send a check in the mail. I am driving from Denver to south Florida and every penny counts. I was told my money would be given back to me at drop off but now I must wait till I'm physically in Florida to retrieve the check. I hope your company does better in the future.

Évaluation :

2

The customer service person was not helpful at all. Would rather not deal with this store again. Drop off was a lot better then pick up

Évaluation :

1

Absolute trash. Picked up and dropped off trailer same day and was charged for damage that was obviously old. I did not examine the trailer before taking it which was my fault. I will never use U Haul again

Évaluation :

5

The customer carts topped the experience off

Évaluation :

3

Got moved fine but THAT TRUCK NEED SOME WORK!!! THOUGHT I WAS DRIVING A SNAKE..ALL OVER THE ROAD!!! IT WOULD ALSO BE WAY NICE IF THE CUSTOMER WASNT SENT TO LOOK FOR THE TRUCK AND DO THE INSPECTION!!! REALLY!!?? Didn't even know how to turn on the lights!!! That is BAD BAD BAD for customer service

Évaluation :

4

Originally very affordable. However, the rise in rent over the last 18 months was reason for moving out.

Évaluation :

5

Everyone was friendly and professional.

Évaluation :

5

Everything worked fine. Easy pickup and drop off.

Évaluation :

5

There has never been a better team of individuals to work with! I'm grateful for this team and all of their support through one of the hardest times in my life!

Évaluation :

5

Outstanding customer service, and thank you for letting me do the loan share ride was a great road trip

Évaluation :

5

All is well.Excellent customer service.

Évaluation :

5

Great experience will go back

Évaluation :

1

I had originally placed my reservations a week before the pick up date I had to return to the uhaul 3 times and my moving date got pushed back. First reservation the customer did not return the equipment in time so had to come back another day. Second equipment was stolen from the lot so had to come back again. Third they didn't have the equipment again so had to go to another location to get it.

Évaluation :

5

They were very helpful in my time of need. I truly appreciate all of them.

Évaluation :

2

The guy that was there cleaning the uhauls was SUPER unprofessional! He told me ma'am I'm not done yet. And I said while you finish doing what you need to do I'm going to go to my car real fast. And he literally said well I have things to do too and just was literally awful. I wanted nothing to do with him and just wanted to leave and go take to a different location. He has curly hair. When I first drove up to he said yeah your super late you should've called and I told him well my help all left so I had to do everything myself and he just said oh. Literally worst uhaul experience I have everrrrrrr had.

Évaluation :

5

Everything and everyone from reservation to drop off point and storage was excellent.

Évaluation :

5

Nothing to improve on. Excellent customer service

Évaluation :

5

Everything we great. My only questions is ... I was told that I would receive an email receipt with the final cost, and I never did.

Évaluation :

5

Great Staff!!

Évaluation :

5

I always rent from this location. Always been easy, never any issues.

Évaluation :

5

In and out no hold ups.

Évaluation :

1

Fill the tanks with gas - it was empty and wren asked the answer was they just bring them back empty now Customer service was very rude & dishonest When I asked what time I have to be back - the answer was noon I said I didn't pick it up until 1:45 he said well you were late - which wasn't true I called the mail customer service number and they said yes as long as you bring it back by 1:44 you are good. Not impressed by the guy who helped me - very disrespectful. . I usually gave no issues as I rent a lot from Uhaul - this was beyond frustrating

Évaluation :

5

Staff are experienced and helpful

Évaluation :

2

Employees were very rude and unwilling to help with questions asked, and used profanity towards myself and my nephew to embarrass us in front of other customers. I would give my stuff away for free before I would ever use the U-Haul at this location ever again. Very poorly run, and uncoroportive

Évaluation :

5

Lorenzo is a major asset to your entity. Always transparent about rules and regulations and never once disrespectful, Even when I witnessed a hostile customer Lorenzo defused the situation and everybody walked away with a smile. Between Brijida and Lorenzo U-haul should be honored to have them two on the team. They both went above and beyond standard measure. Something you don't see to often ever since the pandemic. Thanks Max

Évaluation :

3

When the box was transported, the sides were screwed shut. This was in addition to the lock we had on the boxes. We were not told and didn't have the tools to unscrew the box. Had to go to the hardware store and buy what we needed. Wish they would have told us. Also, the trailer was supposed to be ready when we arrived. We called and let them know that we were a few hours behind schedule. And even then, when we arrived, the box was not ready for us to pick up. We had to wait 20 minutes for them to put it on a trailer. Other than that, the experience was good.

Évaluation :

3

On the outside of the storage it is well lit but on the inside of the storage you have to have a flashlight to find your things and it's pretty dark in there. There's no plugs overall. Everything else was fine

Évaluation :

5

Saul was amazing! Helped so much and took his time! Merci

Évaluation :

5

Easy going process. Needed to change my reservation and they accommodated my needs with no questions asked. Good deal for the money.

Évaluation :

5

Staff very friendly and helpful.

Évaluation :

5

Very good service

Évaluation :

2

I think your employees need to be kinder to people

Évaluation :

3

All the fees and additional amounts make it financially hard.

Évaluation :

2

my move was paid for by my company which is a large corporate account that uses uhaul to relocate managers all over the country on a regular basis, in fact we have an entire office of people who do nothing but handle the relocation of managers, when my U Boxes arrived in Houston and the movers were there ready to pick them up they wouldn't release the boxes to them stating that it was a weekend and they needed to speak to our corporate person before releasing the boxes,our corporate offices are not open on the weekends so I had to wait to get my belongings and the movers waited in the uhaul office for multiple hours on the clock wasting our companys money only to be sent home. if there are policies in place for this I understand as most companies have some sort of silly policy, but the part I don't understand is the downright rudeness and bad attitude of the people running the uhaul in Houston, the first girl I spoke to acted like she had no idea what was going on, I assumed it was her first day, she told me i needed to speak with Julian the manager so i said "ok can I speak to him please?" and she laughed and said "no, he already dun gone home" this was around 11:30 in the morning. As a person who works in the service industry I recognize bad customer service and won't tolerate it.

Évaluation :

5

Great customer service and friendly employees😊

Évaluation :

5

It is like hitting the easy button! Easy to load the storage ubit from the truck. Staff were kind and helpful!

Évaluation :

5

To was a great experience

Évaluation :

5

I had a great experience and the young lady who helped me was very patient and helpful! Thanks again.

Évaluation :

5

Everyone was very helpful and friendly!

Évaluation :

4

Friendly helpful but otherwise kinda confusing

Évaluation :

3

Some of the instructions about how to access the building were not so clear. Maybe have someone walk new people over to show them how to gain access. The guy at the front kept asking us if we were "checked in" after our key card wouldn't work. But he never explained what that actually meant. We had no idea we had to scan the card on the right side of the building then scan on the left to open the doors. Kinda frustrating.

Évaluation :

3

Lazy kids that play to much I'm world where it's not time for that Goofball lane

Évaluation :

1

Access code provided did not work. Drove across the country for a move and we were locked out of the building. Another group arrived and had the same issue. After hours number for manager is disconnected. Site is littered with trash and sketchy people wandering around the building. Trying to speak with local store on the phone is nearly impossible. I'm told that when they are too busy, calls are forwarded to central line. When I call the cell number that is listed for manager, it is disconnected. When I ask for an email for local store, I am told that it is not possible to provide one. When I ask for a return phone call, I do not receive one. When I go to uhaul.com chat, no one responds on the other end. Any suggestions on how to speak with local location on the phone?

Évaluation :

1

Checked in online and got access code to the building as well as a locker number, but once we arrived after traveling across the country, after office hours on Sunday evening, the access code DID NOT work. So we then paid for a second locker online and checked in online again, and again we received a locker # and an access code to the building - and that one again DID NOT work! We called U haul customer service and after 40 mins on hold, they could not help us, we tried reaching the facility manager as his number was listed as an emergency number "reach out after hours for emergency" and his number was disconnected. We got into a building because other customers let us in, as we were standing there at 7pm with a trailer full of stuff to store. We accessed our lockers we paid for, alarm went off every single time we opened it, but nobody showed up to check in on it (not even once)! Some other people showed up with access code too and it did not work for them either.. If you can't provide storage services, then don't do it and stick to hauling.. we are moving out within the next few weeks and taking our business and money elsewhere. Merci.

Évaluation :

2

From the initial point of contact with this location and it's technical errors of payments not being set up correctly. To be treated like crap just to throw away two items. At the end of the rental i was accused that I could be shutting out another person rental. It that were to happen. They would of have to have access to the building, access to the lock, then storage container was verified by employee. If all of these steps were done then how could o close out another person unit? Given the fact the system showed I've been to two other U-Haul locations that day. One including the rental truck used.

Évaluation :

5

Thank you for everything the only thing I moved for is my income as Senor $250 became to be to much I lost my job .but thank you any way for your kindness GOD ESS YOU ALL PASTOR MYRA PENNSMITH

Évaluation :

5

Lorenzo una gran persona. Excelente servicio su atención muy buena.

Évaluation :

5

S.O.

Évaluation :

1

Staff was very rude iam very disappointed that they where that rude all the afternoon staff on 9/10/2022 pm shift horrible experience

Évaluation :

5

Customer service and facility were great at both locations. My problem was the truck I drove from Bryan Texas to Denver Colorado was the raggedy truck I've ever drove I called about the trailer tire , I even called about the check engine light being on and it was leaking fluid but they told me to drive it anyways. It kinda hurt but me and my family made it safely and was greeted with a smile.

Évaluation :

5

I am in a tragic situation the staff may not be perfect but they try and care and address issues thank you for working g with me

Évaluation :

5

Great service all the way around;!

Évaluation :

1

The young black guy really needs to learn customer service and etiquette very rude doesn't want to address the customers when you walk in the store.

Évaluation :

3

Reaching the office via phone was not possible ffor 2 business days, and no message option was allowed despite the recording stating there was. Unit Doors are flimsy and pricing is a llittle on the high side. I bought a code lock, but was still charged for a key lock that I never received.

Évaluation :

5

Fantastic customer service

Évaluation :

4

Very friendly staff, would do buisness again.

Évaluation :

5

I came on some really hard times and the staff at this facility helped and guided me and my family work out a solution to my moving dilemma.

Évaluation :

5

Great service

Évaluation :

5

Thank you so much

Évaluation :

3

How one trailer rental could go so bad I don't want to talk about it

Évaluation :

5

UHAUL Chambers Road had been very responsive, helpful, professional, and courteous. Woyld always recommend UHAUL Chambers Road. Riaf

Évaluation :

4

WHY DO I HAVE TO ANSWER ALL THE QUESTIONS? i don't have an answer for all your questions. I only answered all of them so I could finish with this ridiculousness. The only reason I'm getting this request now is because I finally added this storage unit to my online account. I've had this particular unit for over 9 months (I didn't just "move in") and have a unit in Gilbert AZ also. I don't understand why companies are sooooo..... concerned about their customer service after services are rendered. The customer service starts at the door. I've been using U-Haul for DECADES, literally; both storage units and trucks. Why are you so interested in my opinion now? you haven't been for the last 26 years.

Évaluation :

4

Andrea was amazing to work with. Compassionate, and professional. More employees needed with her strengths.

Évaluation :

5

Very easy to get started, the person assisting me was very helpful and nice.

Évaluation :

1

When I called to make the reservation I was told if it was not local my first month would be free. When I arrive I was charged. When I asked the manager to review the tape of the call he wouldn't and he charged me. The prerecorded message says something to the fact "this call the be monitored and recorded to keep us honest". That's a lie. Andrea has great great customer service and she's the only reason I've continued to use this place

Évaluation :

1

The evening staff was very very rude to me, I was given 24 hours to move my things out, every time I left to move my things to another storage the would put a lock on it,causing me to take time away to go find someone to take it off, they told me that I couldn't keep my things inside, that everything had to be out of the building and on the dock, I will not reccomend them to anyone

Évaluation :

5

S.O.

Évaluation :

5

Rob, Monse and Saul were all excellent in helping me with my needs... Outstanding and Satisfing Serve that I received...

Évaluation :

5

Very helpful staff. Convenient to my location.

Évaluation :

5

I would definitely rent here again. I always felt super secure and didn't have to worry a out my belongings. Appreciated the well maintained facility.

Évaluation :

5

I thank you for working with me ,

Évaluation :

5

Everyone there was wonderful. The prior manager Mr Hernandez was great. The manager on board now Mr. Lorenzo love him to death. I would come back and rent from him any time. Thank you for your services and dealing with me all these years.

Évaluation :

5

Very knowledgeable staff

Évaluation :

4

Pretty solid! Nice people

Évaluation :

2

The spaces were smaller than I thought they would be the 10 x10 was shown as a two to three-bedroom apartment which I definitely don't think it is so I felt kind of ripped off by the prices and what you actually got. We were told right Away about waiting and we were informed we couldn't wait in our unit where it was much cooler they told us we couldn't be on property waiting for our house hold goods that said they would kick us out that we had to be moving we said we are and the gentleman said we couldn't do it there idk whats going on at this location but they seemed to think we wanted to like be homeless in a storage unit ok whatever just saying rudeness and assumption are the mother of law suits ....

Évaluation :

5

Very smooth process from setting up space to unloading in facility.

Évaluation :

5

The assistant manager Alberto(?) was amazing...the only issue is I paid for a lock and you did not have any? Not a big deal...I get you run out of things...but locks? At a storage facility? That requires that particular type? So had to waste time going to Home depot and spending more....but other than that small issue everything was awesome....great run business!! Sam Defabbo

Évaluation :

5

The facility was clean and the staff was extremely accommodating. Thank you guys!

Évaluation :

5

Honorable Service honorable employees

Évaluation :

5

Very clean facility.

Évaluation :

4

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Évaluation :