Customer Reviews for U-Haul Moving & Storage at Chapman Hwy

Évaluation :

4

Lower prices

Évaluation :

5

great people all around.

Évaluation :

5

These guys were very friendly and helpful to me.

Évaluation :

3

Take better care of your trucks. The truck that I had was absolutely awful to drive it was all over the road there was something wrong with the steering it felt like there was a flat tire half the time.

Évaluation :

5

Great experience. Knowledgeable, friendly and helpful. Couldn't ask for more.

Évaluation :

5

Extend the loading ramp by about 2 feet

Évaluation :

5

My original reservation was for the location in Seymour. There was a power outage so whenI went to pick up the trailer there was no one there, no call or anything. I cancelled that on the app and was able to rebook at this location.

Évaluation :

5

Everyone was great, thank you

Évaluation :

5

Make sure no check engine light is on in the vehicle and Make sure there is no roaches in the back of truck and Make sure the driver side door shuts.

Évaluation :

2

Bad experience with billing. Indifferent support

Évaluation :

5

Thank you !!

Évaluation :

5

Thanks very much for the great service and value!

Évaluation :

1

I made my reservation over the phone and explained that I would be traveling alot of miles in the truck (not out of state or anything) and explained that I would need the truck until Sunday evening. The woman I spoke to over the phone understood and said it wouldn't be a problem. I paid $50 to reserve the truck and she said to estimate how many miles I would be driving and I could pay for the 0,79 a mile & the 3 day truck rental fee in cash when I picked up the rental truck.When I went to pick up the truck the guy (Chuck) was short, rude and contradicted everything the lady and I spoke about & agreed to, when I made my reservation. He said that he shouldn't even let me rent the truck because it was suppose to be local only, that I had to have the truck back by Sunday morning and if I didn't have it back by 11 am, I would be charged for another day then he refused to take my cash. Chuck's explanation for not taking the cash was that when I returned the truck he may have to reimburse me some money and didn't wanna have to deal with it and may not even have cash on hand. When I tried to estimate how many miles I would driving, I wanted to prepay for 800 miles and he refused and put in 725 miles instead. I then I explained that my phone service would be spotty and that I would do my best to have the truck back by Sunday morning. He didn't take me to the truck, show me how the backdoor worked or explain anything regarding how to operate the truck (the many buttons on the dash) or even help me locate or load the appliance dolly, I rented. On Sunday morning, I was informed that apparently, Omar left a few very rude and kinda hostile voicemails on my emergency contact's phone stating they had been trying to get a hold of me for 2 days because I was suppose to have had the truck back on Friday and he demanded to know where the truck was and when I planned bringing it back. When I returned his call, he was very argumentative and disrespectful. I tried to explain to him that I had already explained to Chuck that I wouldn't have phone service and would be hard to reach and if there was an issue that emailing or texting would be the best way to contact me and when I had service, I would call them back. I tried to explain that I the contract in my hand and it said that the truck wasn't due back until Sunday and that I was actually on my way with the truck. I questioned if he had a copy of the contract or had read it because it clearly says I had prepaid and rented the truck from 7/18 - 7/21 for 725 miles ($747,14). He then stated he couldn't look at the contract because he was too busy to deal with me. Upon returning the truck, I had went 842 miles so I went over Chuck's estimate by 117 miles. On my final receipt I was charged for an extra day and the extra 117 miles, which has been took from my bank account ($895,73). I have also had 2 holds on my account from U-HAUL for ($148,59) & ($103,09) and I have no idea why. This was not the first time I rented from U-HAUL but it will be my last. I was apparently mislead from the start, when I made the reservation and then upon picking up the truck, I was treated like I was a nuisance instead a customer and talked to rudely, disrespectfully. Then there's unprofessional and hostile voicemails that were left unnecessarily and finally the 2 extra holds on my bank account for $251.68.

Évaluation :

5

All good. Thanks

Évaluation :

5

Interacted with 3 different gentlemen. All were efficient, pleasant and displayed good senses of humor. Would highly recommend this site for all of your moving/storage needs.

Évaluation :

2

Communication between Uhaul customer service line and local locations needs to be greatly improved. I witnessed a breakdown in communication between my local location and the customer service phone line two times during my experience which led to rescheduling my installation twice. The office worker I dealt with on both occasions said to me that they "have no idea what they are doing." This does not instill confidence in Uhaul as a customer.

Évaluation :

3

The gentleman behind the counter was very rude and unprofessional. When I approached him about being there to pick up my rental (that should have been at a location 30mins away that wasn't there after being reserved over a week earlier.) He simply stated that was just the preferred pick up spot not a guarantee that it would be there. The guy I spoke with at Uhaul at West Knoxville was even more rude when I got there 30 minutes after opening time he had to some in store walk around and turn on lights , when I said that I had a reservation and started to show him reservation number he abruptly cut me off and stated " just a name people always cone thought the door waving a piece of paper" when the RESERVED truck wasn't there he just pulled his screen around to show me and said " we'll I just don't have it" took 20mins for him to find one complete on the other side of Knoxville and said if you want a truck today that's where it is. No apologies for a truck being reserved not being at the location less the a mile from where I needed to load the truck but " if you want a truck drive completely on the opposite side of town" and drive back to the other side of town to use the truck. Uhaul needs to better train their employees on customer relations. More than likely will never use or recommend the Uhaul to anyone again.

Évaluation :

3

The person who helped me did not explain things very well. He was pleasant but when I asked him if he needed my auto insurance information his response was, "this has nothing to do with your insurance." I thought that response was a bit abrupt and odd. I asked him some other questions and his answers were very curt and matter of fact. When I returned the truck, the receipt he gave me still showed the minimum 75 miles and the original hold amount on my credit card. When I asked him about that, and why I was still being charged that much, his response was "that's how corporate says we have to do it." That was not a very clear explanation. His communication skills need some improvement.

Évaluation :

1

We pulled up to where it says drop off. It says wait in your car. We waited for 15min no one ever came out. We went in 2 guys was eating. Told him we was there to drop a trailer off. He said just drop it there. We go out unhook everything. He comes out and says. Can you hook it back up. That's my bad I didn't know the trailer was that big. We told him no he was to worried about eating to look. And left it where it was at. Both places was horrible customer service. Laziest people I ever saw.

Évaluation :

5

Check out person is always polite and quick to get you set up with rental.

Évaluation :

5

Staff are always pleasant and Omar went above and beyond to help me when I had starter problems, after dropping off a trailer.

Évaluation :

1

The guy at the register was awful. Rude and disrespectful. Will not return to this location.

Évaluation :

1

Charged for Itmes that i didnt approve, this is unreal u dirtbags

Évaluation :

1

I could write an essay about our horrible experience here. We had rented a unit for 4 months. Our first month we were charged a 40$ late fee when we paid the fee on the day it was due on my mobile app. After arguing with the owner he eventually stated we would be reimbursed on our next bill this never happened. He also charged a 150$ hold in our card to rent another U-Haul truck that he claims is "his" so he gets "his equipment back" and when questioned about this because online it stated we were expected to pay 40$ upon pick up and 99- cents a mile upon return the owner stated very condescending "actually this is right." At this point we were fed up with the back and forth and paid the fee anyways. When emptying the unit there were roaches scattering underneath our stuff, which was unexpected. In conclusion we will no longer use U-Haul for our moving needs and NOT recommend this location or U-Haul as a whole to any of our military friends and family who move frequently.

Évaluation :

1

Person was very angry and upset about me returning the trailer to this location saying that his lot was too full to receive another trailer. He then pushed open the back door of the business nearly ripping the door off it's hinges. He then ripped the trailer off my truck and pushed it off to the side and then told me with a stern voice to have a nice day. Wow....who messed in his Wheaties!

Évaluation :

4

Clean the uhaul trucks better

Évaluation :

5

Have more than 1 small truck on standby. Personal was very pleasant and helpful- thank you!

Évaluation :

5

Very kind and helpful!

Évaluation :

5

The above address is where I returned the trailer. I picked it up in OFallon, MO.

Évaluation :

3

CLERK said was good to go. Did not advise the steps that needed to be completed on app. Volunteer to take truck to Nicholasville ky for discounted rate 1 hour drive did not receive the discount. Truck was returned to sketchy spot behind store in grass field

Évaluation :

5

The 2 gentleman were very helpful.

Évaluation :

5

Employee could have been a little more personable. Made a comment because I arrived at 0830 and my appt. was not until 0900. The customer in line behind me arrived early also and he made similar comment to him for being early too.

Évaluation :

5

The staff at this location were awesome. Easy to work with and helped me deal with the annoying U-Haul app check-in.

Évaluation :

3

Person working needs customer service skills. Told us wrong truck. Didn't inspect truck with us prior to leaving nor with us in return.

Évaluation :

4

Both employees that I talked to we very professional

Évaluation :

4

The exterior of the trailer need to be cleaned. The inside was clean!!

Évaluation :

4

u haul worker very rude

Évaluation :

5

I would like the pricing to be based on days of use. We didn't need it for 4 days yet had to pay for it regardless. That fact didn't impress me to charge that much for time I didn't need it for.

Évaluation :

5

The man working was great and went above and beyond to help get everything set up for me.

Évaluation :

5

Use this location frequently , always friendly and helpful

Évaluation :

5

Everything was good.

Évaluation :

5

My wife and I had just moved from Kansas to Knoxville and circumstances required us to find available storage units on a Sunday. This U-haul location and Omar and Peyton were a godsend. They helped us out and we were able to store all our items in secure units and we could finally breathe sigh of relief.

Évaluation :

4

Good service

Évaluation :

5

Excellent service on both ends!

Évaluation :

5

My only suggestion on the big 26 foot trucks is to have back up cameras it would help a lot

Évaluation :

4

Manager could have been a little more welcoming.

Évaluation :

5

Staff worked with me on a gas gauge issue , very helpful

Évaluation :

5

Very helpful and efficient!

Évaluation :

5

We appreciate the clean facility and Chuck's help and willingness to work with us. This was our second time using this particular location and would use again in the future if needed.

Évaluation :

5

The guys down at U-haul Chapman highway. Here in Knoxville, Tennessee were very helpful and went out of their way to make us feel welcome.

Évaluation :

5

The units aisles should be made wider. You can't get a26 ft u-haul down the aisles and to have to unload the uhaul away from the unit took more time then needed. Somebody should have let us know to back into the alley where it unit was. It would have been a much smoother experience. Omar was great to us with both truck and trailer returns as well as the first unit check out.

Évaluation :

4

Guy inside made a comment to my husband when we were moving out that he was 30 minutes late for his trailer rental pickup. He had just worked 10 hours then drove 5,5 hours to get there. I think they need to be a little more considerate…

Évaluation :

5

The staff was amazing

Évaluation :

5

the price was way to high for a 10x10

Évaluation :

2

Didn't know about this 20$ convince fee I just saw an the last time I got a truck about 2 months ago I paid up front for so many miles an then what I didn't use I got back I feel like uhual just found a way to take 20$ from me cause I dropped the truck back off during hours wow way to pull a fast one uhual. Most times I would go to the facility an employees were rude etc Chuck the Mgr was always nice however other employees were not as helpful or as nice until the day I moved out if they didn't want my business they could have just said so I can only pray I don't need uhual again in the future also I these text msgs I got from uhual are very delayed I am just now seeing most of these an they say they came through on Monday hmm I've never missed a text msg before this is bull crap not real happy but hey what can one really do clearly not much enjoy

Évaluation :

4

Could have been cooler, temperature in building was a little warmer than it should have been.

Évaluation :

2

The guy that closed that evening was a complete jerk he wouldn't be working for me treating customers like that

Évaluation :

5

Thanks so much! Very helpful and friendly staff.

Évaluation :

5

I really like this facility.

Évaluation :

1

All around horrible experience

Évaluation :

3

Parking and traffic were pretty bad. Employees and customers would park in the middle of the lane and block everyone else in. Units themselves should have LED lights. Not very bright inside.

Évaluation :

3

Everything is was good. Employees could be more helpful. Eating food at the register, not in a hurry for anything. Waiting on someone to help me took a while. Lazy 

Évaluation :

5

Had a unit for 6 yrs definitely never an issue, even borrowed a uhaul truck 2x never an issue either returned after hours easy process...always very helpful and nice staff. Merci

Évaluation :

3

Kept losing my credit card information link for auto payment resulting in late charges.

Évaluation :

2

My experience with this location started after a 2 day drive across the country in a U-Haul truck. I had a reservation for a unit in advance and I showed up on time. The manager of the location was the person working on a Sunday. I told him that I had a reservation for a storage room and he immediately told me that I didn't. He looked at the computer and found it. He was very aggressive and dismissive. Upon move out, I again spoke to him and he was very rude. I asked him about moving out to which he told me he couldn't help me and that the guy who was pumping propane would be in to help me sometime. I waited for a long time and gave up. Another customer came in while I was waiting and gave up too. I completed the move out online. The employees at this location are rude and unhelpful. They have equipment parked all over the place, making an already tight driveway almost impossible to navigate in a U-Haul truck.

Évaluation :

5

Fast and friendly service! Would definitely recommend.

Évaluation :

3

Seems like they are short on staff.

Évaluation :

4

Quicker than most to complete the move-in process and friendly service

Évaluation :

5

Omar made our experience exceptional. He was very helpful and made us feel very welcome

Évaluation :

5

S.O.

Évaluation :

4

Maybe add more mouse boxes in the back before renter puts their items in the shed. The mice were a huge problem in our boxes. Dropping everywhere. Still going thru our things to see what was damaged. The business side of things was easy and great to work with.

Évaluation :

5

Chuck needs a raise. He went above and beyond to make sure that I was taking care of.

Évaluation :

5

super helpful staff. easy access to my unit. enough space to drive the truck or trailer through. Wish they had more front counter help.

Évaluation :

1

I arrived just before closing time on Monday, August 16, 2021. The girl who was working at this location had already locked the door BEFORE 7pm, so she closed EARLY and was basically hiding in the back waiting for me to leave. She waited until I started walking back to my car, then she trotted to her car, got in and drove off. I had to wait until the next morning to unload my trailer - and as it turned out it RAINED ALL DAY on Tuesday, so my son and I got completely soaked while unloading the trailer. If the girl who worked the night before had kept the location open until the ACTUAL closing time, we could have unloaded in beautiful, dry weather. Once we unloaded the trailer on August 17, 2021 I went inside and told the guy who was working that we were dropping off the trailer. He told me where to park and unhook it, then came over once we'd unhooked it and he looked in the back end to confirm that the furniture pads were inside. He had other trucks to get moved, so he said he would close out my rental and send me an email. He did NOT do that, and Uhaul tried to charge my credit card for additional days because they showed that I didn't return the trailer until August 20, 2021. So because this location happens to have lazy, unorganized employees who apparently don't care how poorly they perform their jobs, your records show that I had the trailer through August 20th when I actually dropped it off EARLY. So instead of CHARGING me you can GIVE ME A CREDIT!!

Évaluation :

5

I will always return to u-haul for future needs. Thank you for your kindness.

Évaluation :

1

There is rat poop and urine on everytI own now, including my matress for my bed. It stinks like urine and the poop is everywhere. I am disgusted and will have to throw awy a lot of my stuff. I am furious

Évaluation :

5

Actually everything was the worst. By the time I arrived at the storage facility I was beside myself. After almost not getting a truck that I had reserved over a month ago it was never assigned to me. They found me one. But unbeknownst to me this one did not fulfill the original requirement for a free rental of one month. I had a melt down on the rental folks. They finally worked something out with me. But the truck rental people over charged for mileage because of there screw up.

Évaluation :

5

The two gentlemen that helped me were very friendly and helpful. I went in to get my unit and key right at closing time. They still helped me and were very nice.

Évaluation :

4

Probably not something they can control but our unit had mice. The were dripping in most boxes even though we had not stored food. The units are near the woods and I don't know how they could control that but it was unpleasant unwrapping boxes and we even threw a few things away.

Évaluation :

2

The man who checked in my wife for the storage unit was extremely rude. He was cursing in front of her about a situation with a co worker. Then during the middle of their conversation started texting, who we assume was his boss and said he was going to give her a piece of his mind. I chose this facility because I assumed it being u haul that it would be up to date and nice. But, the unit has duct tape on the insulated ceiling and water stains on the ground. If it wasn't for the fact that I only had helpers for one day, I would have went somewhere else.

Évaluation :

5

All services were great! Units nice & clean, will highly recommend . Merci

Évaluation :

2

We have used UHaul storage service numerous times before but unfortunately our storage experience at this location has been the worst. We only stored our belongings in the two units for a little over two months and were horrified when a large amount of rat feces, nuts, almond, flakes, hard candy and chewed up fabric were found on the outside and the inside of many of our boxes and some bags on our move-out day (We did NOT store any food items in our boxes). It's clear that the rat poison (the black box) placed inside one fo the two units did not deter their activities too much. Having said that, I am almost certain that the nuts, almond flakes and hard candy were from other storage units as some other customers might have stored these prohibited items. It has been a tremendously stressful process to go through each box and to clean up all the rat waste and chewed up debris before placing them into our new home. Perhaps this experience has taught us that the risk of rat activities is rather high in drive-up units. Lesson learned and hopefully we will plan better accordingly next time.

Évaluation :

5

Chuck is the man outstanding and friendly customer service

Évaluation :

5

Very helpful staff. If we ever needed storage again we will definitely come back. They treat you like family here, always willing to help in any situation. Omar he is the best! Goes above and beyond! We are going to miss him and his smiling face. Best wishes for the future Omar.

Évaluation :

5

The man that helped us was absolutely AMAZING!!! Super sweet and very helpful!! He knew exactly what truck and storage unit would be best for us. I would definitely recommend your business to anyone that needs it and send them straight to him!

Évaluation :

5

Had miscommunication with the place I picked up my uhaul truck as to where I was to drop it off and get storage, but after that got straighten out it was fine.

Évaluation :

5

The termination of my rental was easy. The gentleman there looked at the unit after I emptied it and gave me a zero balance receipt within a few minutes.

Évaluation :

5

Thank you for great service and friendly personnel. I never had any problems with your facility in the 13-14 years of renting storage unit.

Évaluation :

5

He went about & beyond to help me GREAT CUSTOMER SERVICE SKILLS

Évaluation :

5

Very knowledgeable and helpful employees. Highly recommended for positive experience.

Évaluation :

5

The staff went above and beyond to help me out. Great staff

Évaluation :

5

Tony and his employees are awesome!

Évaluation :

5

U haul helped me get it done quickly as possible

Évaluation :

3

When I came to unload truck i had to wait while worker slowly cleaned vehicles for 45 minutes. No hurry no sense of urgency didn't care that myself and another customer was waiting. Then had a bad attitude when giving him my information. Other than the employee it was a good experience

Évaluation :

5

Staff are superb and will definitely recommend them to others

Évaluation :

5

Very helpful and nice. Great customer service!