Le client n'a pas laissé de commentaire.Faleria D. | Premières impressions
Customer Reviews for U-Haul Moving & Storage at Chapman Hwy
Pour nous contacter
Knoxville, TN 37920
(N Of John Sevier Hwy 2 Blocks N Of Walmart On Chapman Hwy)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
fast and easy processMICHAEL P.
Quick and easy returnTimothy N.
Keep your crew abs augment them as they should be. Current employees are awesome.ALAN S.
Le client n'a pas laissé de commentaire.ANGELA L.
Le client n'a pas laissé de commentaire.Jane H.
I have NO issues with this location; however, I do have issues with U-Haul corporate. Waiting until 6 PM until the night before pickup to confirm the equipment is available is too late. It's stressful and made the experience uncomfortable. I never received a call by 5:30 so I called instead. When I did, I found out my preferred location wouldn't have the equipment and I'd have to drive 30 minutes to another location instead. I mentioned that I would likely be late but that information was NEVER conveyed to the pickup location so they almost canceled my reservation. Additionally, each time I called U-Haul (several times that week) I was directed through a maze of phone trees, hung up on by the computer, and had to wait at least 20-30 minutes to talk to an actual person. Trying to call the actual pickup locations just redirected me to your corporate phone system, which was frustrating.KIRK L.
Le client n'a pas laissé de commentaire.Rachel S. | Expérience générale
Le client n'a pas laissé de commentaire.Logan F.
Le client n'a pas laissé de commentaire.STANLEY R.
Le client n'a pas laissé de commentaire.STEVEN F.
Great staff! The GM isn't very customer service oriented, he is quite blunt and impersonal and borderline rude. The rest of the staff is A+ AMAZING!! Will totally use this location again, yet I will make sure to not work with the GM just the regular staff. Thanks!!THOMAS A.
Le client n'a pas laissé de commentaire.STEVEN C.
The staff was very friendly and helpful. It was a good experience. Easy and efficient.JULIE S.
Le client n'a pas laissé de commentaire.LYDIA J.
Le client n'a pas laissé de commentaire.JOANNA I. | Premières impressions
Probably not something they can control but our unit had mice. The were dripping in most boxes even though we had not stored food. The units are near the woods and I don't know how they could control that but it was unpleasant unwrapping boxes and we even threw a few things away.Brent W. | Expérience générale
It was smooth for usJEFFREY D.
Better personnel. Check out guy was abrupt and unhelpful. Will not recommend. Large guy in bucket hat and razor glasses.JUSTIN B.
The man who checked in my wife for the storage unit was extremely rude. He was cursing in front of her about a situation with a co worker. Then during the middle of their conversation started texting, who we assume was his boss and said he was going to give her a piece of his mind. I chose this facility because I assumed it being u haul that it would be up to date and nice. But, the unit has duct tape on the insulated ceiling and water stains on the ground. If it wasn't for the fact that I only had helpers for one day, I would have went somewhere else.stormie A. | Premières impressions
Le client n'a pas laissé de commentaire.David P.
The manager was very professional and now we will be back thank youPATRICIA F.
The gentleman at the counter was awesome. very informative, helpful and friendly. The truck I rented was perfect, very clean and in great condition.WILLIAM B.
Le client n'a pas laissé de commentaire.KEVIN L.
Have smoke-free trucks available for non-smokers.DAVID G.
Le client n'a pas laissé de commentaire.CASEY C.
Le client n'a pas laissé de commentaire.ERNESTINE H.
Le client n'a pas laissé de commentaire.donna s. | Expérience générale
Le client n'a pas laissé de commentaire.james H.
When checking out, your procedure is to use a smart phone to check in if after hours. I like many people do not have a smart phone, so doing this is a major problem. I was going to be charges an extra 20,00 $, just because I could not check in on line. Since I was unable to return vehicle before closing time and a coupe of hours after check out time, I kept the vehicle until morning and occurred an extra day's rental.JAMES M.
Le client n'a pas laissé de commentaire.Paul H.
Rude and Untrained. Waited forever and they were all high as shit.Steele W.
Very friendly people. Computer issues on pickup and drop off Had to wait a very long time.LEWIS M.
Le client n'a pas laissé de commentaire.dennice M.
The equipment worked well but was very dirty inside the cab and smelled awful. Could use a good cleaning inside. As far as turn in, we turned in on a Saturday. Only one person staffed inside. It was a Saturday... There were 5 people waiting in line when I got there Saturday morning. Need to have more on staff but understand the work crisis situation right now as it is very hard to get anybody to work nowadays when they can sit home and collect unemployment.ROBERT L.
Le client n'a pas laissé de commentaire.Michael C.
Le client n'a pas laissé de commentaire.Andrew K.
Le client n'a pas laissé de commentaire.DONNA D.
Le client n'a pas laissé de commentaire.JOHN G.
Le client n'a pas laissé de commentaire.Brent W. | Premières impressions
All services were great! Units nice & clean, will highly recommend . MerciKathy J. | Expérience générale
We have used UHaul storage service numerous times before but unfortunately our storage experience at this location has been the worst. We only stored our belongings in the two units for a little over two months and were horrified when a large amount of rat feces, nuts, almond, flakes, hard candy and chewed up fabric were found on the outside and the inside of many of our boxes and some bags on our move-out day (We did NOT store any food items in our boxes). It's clear that the rat poison (the black box) placed inside one fo the two units did not deter their activities too much. Having said that, I am almost certain that the nuts, almond flakes and hard candy were from other storage units as some other customers might have stored these prohibited items. It has been a tremendously stressful process to go through each box and to clean up all the rat waste and chewed up debris before placing them into our new home. Perhaps this experience has taught us that the risk of rat activities is rather high in drive-up units. Lesson learned and hopefully we will plan better accordingly next time.Jonathan K. | Expérience générale
Le client n'a pas laissé de commentaire.WILLIAM A.
Le client n'a pas laissé de commentaire.Ginger P.
Le client n'a pas laissé de commentaire.NEWTON C.
Le client n'a pas laissé de commentaire.Howard I.
Le client n'a pas laissé de commentaire.Bronson C.
Only had 1 person working, so had a long wait along 4 others. The man was really trying to handle everything as quickly as possible. And very nice. They needed more help.SANDRA A.
Le client n'a pas laissé de commentaire.LARRY A.
Le client n'a pas laissé de commentaire.BRIAN H.
Chuck is the man outstanding and friendly customer servicekevin m. | Premières impressions
Le client n'a pas laissé de commentaire.Alan M.
Le client n'a pas laissé de commentaire.Marcia F.
The UHaul located on Kingston Pike had TERRIBLE customer service. I called to reserve a UHaul Truck and spoke with a representative named Toma. 3 days later when I arrived to pick up the truck, I was informed that no reservation was on file and that I only had a quote. I was also informed that they did not even have a 15 ft truck, which I had explicitly reserved while on the phone with Tomaâ€"check the recorded phone call. The Kingston Pike location did not try to provide any help or solutions for me. I had to call the UHaul in Chapman Highway and luckily they had ONE 15ft truck that I could reserve. I had movers coming to move things out of my apartment in less than 30 minutes. This situation could have been worse. The Kingston Pike location needs training in customer service as well as how to competently reserve trucks for customers. I had hired movers for a specified time period and I almost did not have a truck due to their incompetence and lack of professionalism. Thankfully the Chapman highway location was the complete opposite as they were competent, courteous, and able to assist me in reserving a truck.Jamie T.
Le client n'a pas laissé de commentaire.MICHAEL L. | Expérience générale
Le client n'a pas laissé de commentaire.LYLE A.
Horrible location with poor customer serviceDANIEL C.
Chuck answered all my questions and made this rental easy and quick!WAYNE P.
Le client n'a pas laissé de commentaire.Conner B.
It's ridiculous how much I got charged for just a couple of hours.Jennifer W.
Le client n'a pas laissé de commentaire.DAVID G.
Le client n'a pas laissé de commentaire.JUDITH W.
It was indicated that the gas tank was "full" on receiving the truck, but when I got in, it was about an 1/8 tank less than full. While I only drove 25 miles, there was no gas station close to my new house or the drop off location and I would have had to drive more miles to access one. It was frustrating to get charged so much for gas when I overfilled the tank last time I rented a truck.LINDSEY C.
Le client n'a pas laissé de commentaire.CYNTHIA B.
Le client n'a pas laissé de commentaire.AARON R.
Would have been great to leave the truck at a location closer to our destination instead of having to drive the truck back to the rental locations.RENEE H.
Disrespectful staff and terrible customer service. No concern for customers health (not following contactless protocols).ALLISON E.
Le client n'a pas laissé de commentaire.LISA S.
Le client n'a pas laissé de commentaire.ANDREW B.
Le client n'a pas laissé de commentaire.RONALD S.
This location has been my favorite for rental needs for many years. Tony is an excellent manager, the best I've met at any U-Haul location. The staff is well-trained with attention to detail, professionalism, and courtesy .JAMES B.
We found needles in the truck and battery was dead.CANDICE M.
I was told my order was canceled and I wanted to start a new order. When I tried the old order was not canceled and I was billed over 300 $for in town rental and returning it to the wrong location.Jeanna K.
Le client n'a pas laissé de commentaire.John M.
Le client n'a pas laissé de commentaire.Steve L.
Staff was very friendly and informative.MELVIN S.
Le client n'a pas laissé de commentaire.STEVEN C.
Full tanks if gas in the trucksJohn H.
Air did not work in uhaul truck. Even after completing reservation online had to redo everything took an extra 30 minutes.CHRISTOPHE C.
Le client n'a pas laissé de commentaire.Scott O.
Very easy to work with staff, convenient location.CHRYSTAL G.
Le client n'a pas laissé de commentaire.PATRICK R.
to congestedESSIE A.
Le client n'a pas laissé de commentaire.Tim D.
Tony the head manager was great from this locationLeslie B.
Le client n'a pas laissé de commentaire.Pam M.
I don't know what it is with this location. If they are trying to make there numbers look better. But I got charged for 3 gallons of gas. I KNOW I put enough fuel in it and more than likely 2 extra gallons. I have had issues with this rep before. I had rented a picked before there and he cheated me on the miles. Charged me roughly 8 more miles than I drove it. I know I will just find a location to deal with. If I rent from Uhaul again. Had the hardest time to even get this truck rented. Had to speak to 4 different people.Randy L.
Le client n'a pas laissé de commentaire.PATRICIA K.
Le client n'a pas laissé de commentaire.DONNA B.
Was charged extra an wasn't told whyPatricia B.
Le client n'a pas laissé de commentaire.DENISE R.
Gas was difficult to refill. Dash marking shows on left side, tank on right.TRAVIS E.
Le client n'a pas laissé de commentaire.Randall M.
Le client n'a pas laissé de commentaire.PATRICK H.
Le client n'a pas laissé de commentaire.DORINDA D.
Le client n'a pas laissé de commentaire.Steven D.
Dont give customers dirty vehicles and then charge us for not cleaning up after the previous guests with no warning. Terrible experience!Jonathan G.
Very helpful staff. If we ever needed storage again we will definitely come back. They treat you like family here, always willing to help in any situation. Omar he is the best! Goes above and beyond! We are going to miss him and his smiling face. Best wishes for the future Omar.Margie B. | Expérience générale
Le client n'a pas laissé de commentaire.Karen S.
Le client n'a pas laissé de commentaire.Justin P.
Le client n'a pas laissé de commentaire.THOMAS C.
Le client n'a pas laissé de commentaire.john R.
The man that helped us was absolutely AMAZING!!! Super sweet and very helpful!! He knew exactly what truck and storage unit would be best for us. I would definitely recommend your business to anyone that needs it and send them straight to him!clinton S. | Premières impressions
Excellent service à la clientèle.Margie B.
Had miscommunication with the place I picked up my uhaul truck as to where I was to drop it off and get storage, but after that got straighten out it was fine.Margie B. | Premières impressions
Le client n'a pas laissé de commentaire.JESSE P.
Le client n'a pas laissé de commentaire.Deb B.
Le client n'a pas laissé de commentaire.doug H.
Le client n'a pas laissé de commentaire.JORDAN T.
Truck was clean but not well maintained. Low tread on rear tires. Staff at pick up was not very friendly, better on return.KATHY P.
The termination of my rental was easy. The gentleman there looked at the unit after I emptied it and gave me a zero balance receipt within a few minutes.Donna K. | Expérience générale
Le client n'a pas laissé de commentaire.Paul B.
Thank you for great service and friendly personnel. I never had any problems with your facility in the 13-14 years of renting storage unit.KATHRINE C. | Expérience générale
Le client n'a pas laissé de commentaire.LADONYA J. | Premières impressions
Le client n'a pas laissé de commentaire.ADAM F.
He went about & beyond to help me GREAT CUSTOMER SERVICE SKILLSJohnnecia D. | Expérience générale
Le client n'a pas laissé de commentaire.Kathy J. | Premières impressions
Le client n'a pas laissé de commentaire.CYNTHIA B. | Expérience générale
Very knowledgeable and helpful employees. Highly recommended for positive experience.MARTIN K. | Expérience générale
Le client n'a pas laissé de commentaire.FRANK M. | Expérience générale
The staff went above and beyond to help me out. Great staffMARTIN K. | Premières impressions
Tony and his employees are awesome!AMY F. | Expérience générale
Le client n'a pas laissé de commentaire.Allan V. | Premières impressions
U haul helped me get it done quickly as possibleCYNTHIA B. | Premières impressions
When I came to unload truck i had to wait while worker slowly cleaned vehicles for 45 minutes. No hurry no sense of urgency didn't care that myself and another customer was waiting. Then had a bad attitude when giving him my information. Other than the employee it was a good experiencedavid r. | Expérience générale
Le client n'a pas laissé de commentaire.Mary K. | Expérience générale
Staff are superb and will definitely recommend them to othersMark P. | Expérience générale
Very helpful and nice. Great customer service!Mary K. | Premières impressions
Le client n'a pas laissé de commentaire.mike p. | Expérience générale
Le client n'a pas laissé de commentaire.jill a. | Premières impressions
Le client n'a pas laissé de commentaire.cliff p. | Expérience générale
Le client n'a pas laissé de commentaire.Suzanne C. | Expérience générale
Le client n'a pas laissé de commentaire.Jill J. | Expérience générale
Le client n'a pas laissé de commentaire.John S. | Expérience générale
The manager Karen was very helpful and friendly. She was attentive to all of my storage needs.Justin P. | Expérience générale
Very professional & helpful!rick l. | Premières impressions
My brother and I are very satisfied customers. Will continue to let U-haul take care of our storage needs! Thanks U-Haul, PhyllisPhylis L. | Premières impressions
Nothing but helpful and accommodating.Corey G. | Expérience générale
I was told that I was getting a 15 % discount, 30 days free storage, and storage would only be 68 dollars a month. I was given one location to store things, but had to go 9 miles away. Awful.Saeeda J. | Premières impressions
Very professional and friendly. Very helpful with suggestions for storage. Highly recommended!!Bettye B. | Premières impressions
Nice place and was treated niceWilliam J. | Expérience générale
Guy was very helpful and politeGatlin G. | Premières impressions
super manager and staff!Adrianna L. | Expérience générale
Excellent service ,rented truck and unit very clean and staff was amazingJessica H. | Expérience générale
We are pleased with Uhaul...always. We have used this location for yrs. The man who helped us was very knowledgable professional and friendly. Forgot his hame sorry! (He is military or x military).Steve B. | Premières impressions
Both gentlemen on duty were very helpful and we would refer this location to others.Wendy W. | Premières impressions
Great serviceLinda R. | Premières impressions
Everyone was helpful and nice and when I was moving in the employees came out to check on me. I would recommend U-Haul to anybody and the prices were reasonable.roselyn r. | Réservation
Workers were friendly and helpfulRebecca C. | Réservation
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