Évaluations des clients U-Haul Moving & Storage at Clear Lake

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Clear Lake

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

James S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Rhonda W. | Expérience générale |
Évaluation :

Securing my unit was fast and efficient. No issues while renting unit. Check out from my unit was fast. Thank you

Joshua C.
Évaluation :

I didn't not rent a uhaul, remove my email!!!

laura P.
Évaluation :

"My" U HAUL team was FANTASTIC!!!!! Made a VERY stressful event in my life go off without a hitch!!!!!!

ALEXIS G.
Évaluation :

Le client n'a pas laissé de commentaire.

ARMANDO S.
Évaluation :

They marked the gas tank at 3/8 of a tank, it was a 1/4. I have pictures. I told them about it before I left the Uhaul store and they said there's nothing they can do about it, I had to go and dispute it on the web. I was super busy moving so I brought it back with 3/8 of a tank and they called it a 1/4 and charged me 16$ extra for fuel. The lady did not take me outside and walk around the truck, she didn't act like she wanted to be there or dealing with me. I have not left bad reviews yet, I'm gonna call Monday to try to get it worked out, but if something doesn't happen I will leave bad reviews on every single outlet.

AUBREY F. | Expérience générale |
Évaluation :

AC/Heat was never resolved

AMBER S.
Évaluation :

Le client n'a pas laissé de commentaire.

Keith J. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

CORNELIUS H.
Évaluation :

I used this UHaul twice and both times they treated me with good customer service

NORA M.
Évaluation :

Steering was very loose on truck...could use suspension work

ELIZABETH M.
Évaluation :

Le client n'a pas laissé de commentaire.

Armand B.
Évaluation :

Le client n'a pas laissé de commentaire.

Erik O. | Expérience générale |
Évaluation :

Very friendly staff. I would highly recommend this facility

John K.
Évaluation :

Everything was fine

Stephen P.
Évaluation :

The trailer tie downs were not sufficient, one side had great tie downs but the other side the holes for the straps were to small resulting in one of my pieces of furniture coming loose and falling and getting damaged. Wasn't much happy about that

Randy S.
Évaluation :

The pickup process was great, counter help was very professional and it was a new truck.. however, the after hours return was a pain... I could not get passed the download photos on my phone, after several attempts and 1 hour passed, I called the number on my contract, very nice lady named Rebecca helped me and we tried to work the phone again and to no avail, she assured me that she would make a note that I was returning the truck on time and would not be charged any extra, my bill I received the next day was charged a extra day, after calling the location she was able to take care of my problem very professional and corrected the error... I am only wanting to let you know that the after hours is more difficult than you say it is... Just glad yoou have professional help that admitted the error and handled it with no problems and I am very satisfied with my experience. Thank You

Steven E.
Évaluation :

Le client n'a pas laissé de commentaire.

Megan S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Devon O. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

CHERI G.
Évaluation :

nothing comes to mind

STUART H.
Évaluation :

The price per mile should be lower.

Brian W.
Évaluation :

Item wasn't where I reserved it. Had to drive 1.5 hours to pick it up from the nearest location. You could have saved me another 1.5 hours by letting me return it to where I reserved it but your people in scheduling wouldn't let that happen. Then got stuck at the other location 20 min while the guy fixed the light. Turned a 45 minute job into a 4 hour pain

ARTHUR A.
Évaluation :

The employees at the Webster, TX site need to wear mask to protect themselves and customers.

Jennifer R.
Évaluation :

Le client n'a pas laissé de commentaire.

TARA LYNN C.
Évaluation :

Le client n'a pas laissé de commentaire.

Clyde D C.
Évaluation :

Le client n'a pas laissé de commentaire.

ROY M.
Évaluation :

The staff and equipment was outstanding. I would recommend the this to my family and friends.

Alexis R.
Évaluation :

The doors were not shut on passenger side when I came to pick up the truck. They looked like it but when I put the truck in gear it started beeping at me to close the passenger door. Plus I was a little confused on where to pick up dolly that I rented no where really said anything I just had to go ask someone

Darlene M.
Évaluation :

The workers there was very pleasant

Armand B.
Évaluation :

Nothing to improve for me, we had a great experience!

Juanita G.
Évaluation :

Le client n'a pas laissé de commentaire.

Mark G.
Évaluation :

check the operation of trailers prior to rental.

MICHAEL M.
Évaluation :

give a few free miles on truck rental because most of my miles were from picking up the truck and returning

MARY G. S. | Expérience générale |
Évaluation :

My experience with Clear Lake U Haul lasted about 15 years. During that time I did not have any major problems at all. There were even times when the staff would call me because I had left my unit unlocked so I could come and secure it. The unit was clean and I never noticed any issues with pests or rodents. I am very pleased with my experience and would recommend them to everyone!

Brian O.
Évaluation :

Le client n'a pas laissé de commentaire.

RICHARD B.
Évaluation :

Le client n'a pas laissé de commentaire.

Timothy J.
Évaluation :

Nothing everything was great!

JASON W.
Évaluation :

The 2 employees working the front counter were not in masks. There was some plexiglass but when they come behind the plexiglass they should be wearing masks. Duh! Also I was charged for 2 gallons of gas when the vehicle was returned at the exact same level I borrowed it at. This location is obviously looking to nickel and dime customers for everything and doesn't care about the safety of others during a pandemic. Never going to rent from here again.

Larry C.
Évaluation :

Le client n'a pas laissé de commentaire.

DAVID R.
Évaluation :

Le client n'a pas laissé de commentaire.

RONALD B.
Évaluation :

Le client n'a pas laissé de commentaire.

GUILLAUME D.
Évaluation :

Le client n'a pas laissé de commentaire.

BRANDY S.
Évaluation :

Better customer service. The lady was rude when I came in to finalize my reservation pickup since website kept kicking me out. Not to mention NO MASK's on any of the employees!!

Jodi W. | Premières impressions |
Évaluation :

Everything was great. People were friendly and attentive and friendly.

GARET R.
Évaluation :

As I mentioned to the clerk when I dropped the truck off after using it, it was alarming to get into the truck and find live ammunition (loaded shotgun shells) in the dashboard tray. Never had that happen before. This is a wonderful location that is well run.

Jason N.
Évaluation :

Le client n'a pas laissé de commentaire.

Nathan W.
Évaluation :

Good experience.

RICHARD S.
Évaluation :

Le client n'a pas laissé de commentaire.

KEITH B.
Évaluation :

Le client n'a pas laissé de commentaire.

Monica A.
Évaluation :

Le client n'a pas laissé de commentaire.

GICEL A.
Évaluation :

Le client n'a pas laissé de commentaire.

DAVID B.
Évaluation :

Nothing that I can think of. Staff was very helpful going out and on return.

Michael L.
Évaluation :

Le client n'a pas laissé de commentaire.

Scott H. | Expérience générale |
Évaluation :

The manager Kathy, and her staff were like family! They were so helpful and friendly. The knowledge and skill of the maintenance guys was on point also. I had a problem with the battery draining, due to me leaving the light on and I was helped right away! Definitely a 5 Star facility!

DENA MARIE M.
Évaluation :

Need to have gas tank full when picking up...they don't re emburse gas you put in and charge 3 dollars a gallon when gas is only 1.98 a gallon..

Taylor M.
Évaluation :

Le client n'a pas laissé de commentaire.

AMANDA G.
Évaluation :

Le client n'a pas laissé de commentaire.

DAVID CHARLES S.
Évaluation :

Le client n'a pas laissé de commentaire.

Ethan W.
Évaluation :

Le client n'a pas laissé de commentaire.

NICHOLAS B.
Évaluation :

Le client n'a pas laissé de commentaire.

RAYMOND B.
Évaluation :

The roof of the trailer leaked, near the middle of the trailer, damaging several boxes and leaving a water spot on a box spring. Fortunately, the items in the box were not damaged. Base rental cost of rental was almost $80 more than when I rented a trailer in October. The trailer in October had a small leak in a front corner. Need to make sure enclosed trailers don't leak.

PATRICK S.
Évaluation :

Great service!! Easy process for reserving and return. I especially like the drop off after hours and emailed receipt the next day. Very convenient. I will come back next time i need uhaul services.

Ashley L.
Évaluation :

Le client n'a pas laissé de commentaire.

BRIAN KEITH L.
Évaluation :

Le client n'a pas laissé de commentaire.

Krystal W.
Évaluation :

Le client n'a pas laissé de commentaire.

Cynthia W.
Évaluation :

I can't even begin to describe how friendly and helpful this location was. I wish I had written down the names of the people who helped me. I changed the day and time of pick-up, and the gal who handled the paperwork came out to my vehicle to help me pick out the correct ball, and the young man who hooked up the trailer also installed the ball for me.

Jeffry E.
Évaluation :

The hitch. I can't stand your new hitches! The "old" style that is tightened with a thread was relative quiet when tightened down. With the new hitch it sounds like something is shaking apart with every little but you go over! Six hours of listening to that blankety blank hitch rattle around is unacceptable.

Morgan D.
Évaluation :

Le client n'a pas laissé de commentaire.

Rebecca W.
Évaluation :

Fast, friendly and easy pick up and drop off!

Kathy R.
Évaluation :

Everything was excellent for my first time at this location. The staff was very helpful and insightful with information on and how to pick up and return the equipment. Very pleasant work environment place and quick with their service.

Kimberly M.
Évaluation :

Because it is to far from where we live

Mary M.
Évaluation :

The customer service from start to finish was absolutely wonderful. Will definitely come back again. Thank you

DAVID M.
Évaluation :

Le client n'a pas laissé de commentaire.

Gretchen H.
Évaluation :

Le client n'a pas laissé de commentaire.

victoria H.
Évaluation :

I was charged for something i did not use

Kenneth N.
Évaluation :

Le client n'a pas laissé de commentaire.

JOHN S.
Évaluation :

Le client n'a pas laissé de commentaire.

David Z.
Évaluation :

Le client n'a pas laissé de commentaire.

JAMES Y.
Évaluation :

We're billed twice

BERENICE V.
Évaluation :

This location is flexible and has great customer service. Thank you

Richard H.
Évaluation :

They did a great job. It was cold and rainy yet they still went out in the rain to unhook the trailer. They are a top notch facility.

Bruce D.
Évaluation :

Le client n'a pas laissé de commentaire.

KYLE M.
Évaluation :

Le client n'a pas laissé de commentaire.

MARSHALL IV L.
Évaluation :

Le client n'a pas laissé de commentaire.

Bryanna B.
Évaluation :

Have a dolly for each moving truck . I SHOULDNT HAVE TO DRIVE TO ANOTHER LOCATION AND PAY FOR THOSE MILES AS WELL JUAT BECAUSE YALL ARE SHORT HAND ON A DOLLY

Micki G.
Évaluation :

They were not very friendly and instead of telling me what I owed after returning the truck they just said whatever is left will be return to your card I brought it bk before time and everything so I'd like to speak to someone hire up

CHRISSIE B.
Évaluation :

Make sure customer is aware that they're paying for 24 hours and not rush out pressure them to return equipment before then.

willie R.
Évaluation :

I am retired Navy and I have used UHaul over 6 times during my career. The people at the Clear Lake location are the best, they made everything easy and simple. Customer service was the best. I love Uhaul.

Berenice V.
Évaluation :

Thank you! The process was fast and easy. The manager and her staff are very friendly.

Delmar G.
Évaluation :

Le client n'a pas laissé de commentaire.

Joseph R. | Expérience générale |
Évaluation :

After storage units were empty I received a bill saying the rent was due on the storage unit and a late fee of $15 would be added on. Fortunately that never happened.

Hoyle M.
Évaluation :

Le client n'a pas laissé de commentaire.

FUAD K.
Évaluation :

Le client n'a pas laissé de commentaire.

Timothy C.
Évaluation :

Le client n'a pas laissé de commentaire.

Joseph L.
Évaluation :

After my experience, I will be looking at alternative methods of moving vans. I refuse to be treated like that ever again.

Corrine W.
Évaluation :

Le client n'a pas laissé de commentaire.

Ken K.
Évaluation :

Le client n'a pas laissé de commentaire.

Susan S.
Évaluation :

Le client n'a pas laissé de commentaire.

robert t. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Tia L.
Évaluation :

Le client n'a pas laissé de commentaire.

Corey S.
Évaluation :

Le client n'a pas laissé de commentaire.

JEFFERY LEWIS J.
Évaluation :

Le client n'a pas laissé de commentaire.

RONALD W.
Évaluation :

Le client n'a pas laissé de commentaire.

Alberto H.
Évaluation :

Trailer needs wheel/tire balancing. it vibrates a lot and makes the car shaking the whole trip.

Morgan D.
Évaluation :

Best service ever

MORGAN D.
Évaluation :

So easy a kid could do it!

Morgan D.
Évaluation :

Super awesome!

Morgan D.
Évaluation :

I will recommend to anyone

MORGAN D.
Évaluation :

Great staff, very nice and helpful.

MORGAN D.
Évaluation :

I will recommend

Morgan D.
Évaluation :

Easy booking

STEPHEN R. | Expérience générale |
Évaluation :

The only problem I had was the ever escalating price, but that is just the nature of business. Otherwise the storage unit was clean and well maintained.

Joseph R. | Premières impressions |
Évaluation :

Did not receive help in unloading truck from trailer. But not a problem.

Rhonda W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Christian S. | Premières impressions |
Évaluation :

Out Standing service a 5 star location , always help and kind.

michael r. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Rocky Cameron P. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

BRYAN F. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

LaKyia S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

CHRISTIAN M. | Premières impressions |
Évaluation :

Offered several options and quickly helped me sign up for the storage that met our needs.

Robin H. | Expérience générale |
Évaluation :

Kathy and crew are just wonderful top rate professionals and I will tell you they go above and beyond their job to make their customers happy.

LaKyia S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

BRIAN K. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Pamela H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Bon Scott W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Susanna T. | Expérience générale |
Évaluation :

So convenient and easy access. Worked well for me

John o. | Expérience générale |
Évaluation :

Mrs..Herbert, the manager, was especially very pleasant and helpful.

JOEL V. | Expérience générale |
Évaluation :

Drive-up storage was convenient and I appreciated the lights on the property after dark. This place has the best deal when it comes to insuring your goods and also has the only wine storage for miles

Karesha W. | Expérience générale |
Évaluation :

my experience was amazing.

Robert M. | Expérience générale |
Évaluation :

Wonderful staff. Even though I had issues with key pad they were patient enough to get it fixed

RON B. | Expérience générale |
Évaluation :

very helpful thanks.

Edwin B. | Premières impressions |
Évaluation :

Julie was very helpful.

oscar l. | Premières impressions |
Évaluation :

Staff was very helpful and polite

FRANCISCO A. | Expérience générale |
Évaluation :

Good to see you have more people working at this location.

Moreca T. | Premières impressions |
Évaluation :

Very pleased with they their assistance.. owner mrs Cathy was very nice..

Arthur R. | Expérience générale |
Évaluation :

Everyone we dealt with were awesome !!

Shiela S. | Expérience générale |
Évaluation :

I have never dealt with more incompetent people in my life. No return calls from mgr, no notations left on acct, until yesterday I was still getting harassed for pmt and we vacated on 7/19

Joy C. | Premières impressions |
Évaluation :

Kathy, so very helpful, great personality, very cheerful. Kathy H is an asset to your company. The other gentleman very sweet. Will always be a faithful customer.

Roberto A. | Expérience générale |
Évaluation :

Friendly staff.I may rent again in the future, when needed.

ROBERT L. | Expérience générale |
Évaluation :

The staff was always very helpful. I always felt the facility was very well maintained. Clean floors, climate control was always working & carts available each time I visited my storage space.

Stefan M. | Premières impressions |
Évaluation :

Very professional and friendly team there.

Sherry C. | Expérience générale |
Évaluation :

This facility was friendly and easy to work with.The manager Kathy is awesome.

Taleta M. | Premières impressions |
Évaluation :

The agent was very helpful in providing the best storage for what I needed to store and the rates.

IIRADA L F. | Expérience générale |
Évaluation :

Outstanding place .

STEVE C. | Expérience générale |
Évaluation :

Really good about helping

Jesse S. | Expérience générale |
Évaluation :

Had an absolutely terrible experience. Multiple people that are literally living in the facility bothered us every time we went to grab anything. Staff was super slow, unhelpful, and overcharged us.

kristina d. | Expérience générale |
Évaluation :

Great! Excellent service

Randal S. | Expérience générale |
Évaluation :

Staff was great and the location was convenient.

Steven C. | Expérience générale |
Évaluation :

I moved because you are rates are to hige i was paying 89 and i found the same space for 34

Ashley W. | Premières impressions |
Évaluation :

Excellent service, even advised I consider a larger unit (I selected the 5x5) and took me to view the one I initially rented and also a larger one. I hadn’t realized quite how small it was! Was quick

Jerrard c. | Premières impressions |
Évaluation :

Excellent customer service

ANNTONTTE H. | Expérience générale |
Évaluation :

It was a great experience. Keep up the good work.

Gustavo V. | Expérience générale |
Évaluation :

I used the box it service. Delivered and picked up on time. Will recommend this service. Thank you.

steven B. | Expérience générale |
Évaluation :

No issues at all.

AMBER (OnlyAmber) G. | Expérience générale |
Évaluation :

the only thing that made me upset with U-Haul is I had burnt my gas and time going to Houston for nothing and I couldn't get in the storage that weekend because they never took the lock back off

Janelle S. | Expérience générale |
Évaluation :

I would definitely use this company again. The portable storage container was so convenient for the home repairs that we were doing.

Carmen P. | Premières impressions |
Évaluation :

I arrived tired and the place was very busy on Sunday. They were very friendly and accommodating to my needs as I realized I needed a larger space than the one I have originally rented. I recommend!

Carla S. | Premières impressions |
Évaluation :

The manager is very friendly and professional. Really spent the time to find me the perfect size for my wine storage. Thanks!!

Gary M. | Premières impressions |
Évaluation :

Very prompt and professional.

MIKE K. | Expérience générale |
Évaluation :

Worst experience

James A. | Expérience générale |
Évaluation :

Ba

Imtiaz D. | Expérience générale |
Évaluation :

good service

Michael S. | Expérience générale |
Évaluation :

We never wee at the above address, but out uboxes wer delivered to our location on time. They were delivered by Carol who was very friendly, efficient, and helpful. A very good experienc.

Ya y. | Expérience générale |
Évaluation :

The staff is super friendly. I rented a Ubox and shipped from California. I ended unloading my stuff using my car with several trips back and forth. It was convenient

Randell T. | Premières impressions |
Évaluation :

Keegan was great. Thanks

Janet H. | Expérience générale |
Évaluation :

The place was clean and the staff were very friendly and professional

Bobbie W. | Premières impressions |
Évaluation :

Very kind and professional staff. I can see improvements are being made to the property, this make me feel like my storage is in caring hands.

Ligia M. | Expérience générale |
Évaluation :

Great Manager.

LAURA W. | Premières impressions |
Évaluation :

Keegan was very nice and helpful

Lisa B. | Expérience générale |
Évaluation :

Busy but very efficient.

Brandon E. | Expérience générale |
Évaluation :

I’ve had several units at this location over the course of 10 years. The prices have not changed since I first rented in 2006. The staff are polite, knowledgeable, and take their jobs very seriously.

joee r. | Expérience générale |
Évaluation :

I did not actually visit your facility, all of my business was conducted online, on the phone, and with your delivery driver, Carol, who is hands down one of the nicest women I've ever met.

Patricia G. | Expérience générale |
Évaluation :

As far as ur u-box system. Will not do it again. To much stress.

darlene o. | Expérience générale |
Évaluation :

The staff was friendly every time. They were very accommodating, and made sure to work with me when I had some issues with the Truck Share 24/7. The staff made it all very simple and stress free.

Mia O. | Expérience générale |
Évaluation :

She is an asset to your company. Always patient and pleasant. The Ubox is a great idea!

Claudette W. | Expérience générale |
Évaluation :

Transporting our U Box from NY to Hou was perfect👍🏼

Norma O. | Expérience générale |
Évaluation :

I’m very pleased and happy with their customer service also they are very helpful and understanding everything looks clean and managed very well. I will highly recommend! Thanks UHUAL

Patrick T. | Expérience générale |
Évaluation :

Excellent

FREDA B. | Expérience générale |
Évaluation :

Thanks

Jason D. | Réservation |
Évaluation :

Friendly helpful and fast!

Boyd W. | Expérience générale |
Évaluation :

During the almost 2 years that I rented the office space from Thomas and his team was great! What a professional team and very considerate and friendly. the place was always so clean and well kept!

CHERYL S. | Expérience générale |
Évaluation :

Thomas and Joshua are an awesome team!!!

LISA M. | Expérience générale |
Évaluation :

I kept this storage unit for 4 years and never had any problems. Well lit hallways and climate controlled. The building was always cool and a good temperature. Downstairs unit never flooded.

Judy H. | Expérience générale |
Évaluation :

The staff were helpful and accommodating. My disappointment was that "climate controlled" storage was not humidity controlled as advertised. My stuff was mildewed.

Carol P. | Expérience générale |
Évaluation :

My problem is not with this facility...it's with corprate ,your computer system, and your lack of response too complaints from your customers.

Donna H. | Expérience générale |
Évaluation :

U-Haul staff was great. The facility was very clean until the unit above me was rented. The occupants above managed to spill a soft drink in their unit which dripped down into my unit.

Angelia H. | Expérience générale |
Évaluation :

Told I would get a refund since my card was automatically debited as I cleaned and vacated the unit. When will it be processed? Also mileage for truck rmental was 7 miles not 25, did I get credit?

Bryan M. | Expérience générale |
Évaluation :

A+

Mark D. | Expérience générale |
Évaluation :

U-Box service went very smoothly. Exactly as advertised.

BRITTANY W. | Expérience générale |
Évaluation :

The staff was very friendly and helpful! They made our move easy and enjoyable!

Brad J. | Expérience générale |
Évaluation :

very helpful

CHARLES G. | Expérience générale |
Évaluation :

The service was excellent.

Damiaon R. | Expérience générale |
Évaluation :

They had great customer service

Brenda B. | Expérience générale |
Évaluation :

Perfect

carl g. | Expérience générale |
Évaluation :

Team resolved screw-up with truck reservation.

jane s. | Expérience générale |
Évaluation :

Had a great experience with this company and would not hesitate using their services again.

Robert M. | Expérience générale |
Évaluation :

Very helpful staff

shenita s. | Expérience générale |
Évaluation :

Ms. Carol was very professional. I love her spirit. She assisted me, brought out the storage, and picked it up in a timely manner. Thank you so much

Mitchell H. | Expérience générale |
Évaluation :

Great experience. Friendly knowledgeable staff. Thanks, Mitch

Non reviews have been submitted for this location.

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