Évaluations des clients U-Haul Moving & Storage at Clear Lake

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Clear Lake

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diane M. le

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Nothing at this time. Everything was great.

Jennifer L. le

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It was raining, and I was so grateful for a cover to pull under! The staff was INCREDIBLE and so accommodating, keeping me dry in my vehicle for my drop off. It was so quick and painless. I couldn't imagine a better experience.

Michelle D. le

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Bad customer service and long wait time.

Diana O. le

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Got exactly what I needed for a good price and with great customer service. The process was quick and easy.

Dale S. le

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Everything went as expected, no issues with Trailer nor employees.

Mike M. le

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Le client n'a pas laissé de commentaire.

Jon S. le

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Every question has to go to the boss lady. New employees and not so new.

michael L. le

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Le client n'a pas laissé de commentaire.

Philip D. le

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Fast and courteous

Nakia M. le

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Cathy and her team was awesome!

STALE E. le

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Had to extend rental with one day and same was granted on a phone call. Very professional and easey staff to deal with, thanks

Stephen P. le

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Le client n'a pas laissé de commentaire.

Herbert S. le

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Le client n'a pas laissé de commentaire.

John C. le

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Le client n'a pas laissé de commentaire.

Edgar P. le

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Le client n'a pas laissé de commentaire.

David W. le

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Le client n'a pas laissé de commentaire.

WILLIAM J. G. le

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Le client n'a pas laissé de commentaire.

Alicia G. le

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Le client n'a pas laissé de commentaire.

Michael P. le

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Le client n'a pas laissé de commentaire.

Jeffery G. le

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Pick up location was very helpful and inviting

James B. le

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Le client n'a pas laissé de commentaire.

mike P. le

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Julie was awesome!

Thomas W. le

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Service was very slow. Seems computers were not connecting to server well. Line of people out the door. Everyone was very nice though.

Becky S. le

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Le client n'a pas laissé de commentaire.

Anthony R. le

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I was definitely overcharged. A $20 after hours fee but I returned it 10 minutes before it was due back

Brithney W. le

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Le client n'a pas laissé de commentaire.

Carla T. le

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Not very organized. The computer systems were acting up. That is not the store’s fault. Service was slow.

Frederick R. le

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Staff was friendly but COMPUTER EQUIPMENT HAD MANY ISSIES CAUSING EXCESSIVE WSIT TIME AND DOING THE PROCESS SEVERAL TIMES UNTIL IT WORKED.

Maria B. le

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Le client n'a pas laissé de commentaire.

Ryan H. le

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Picked up and dropped off. Quick and easy. Good customer service. Clean and well maintained truck.

Ulysses L. le

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I specifically requested one way 40 miles to Houston but counter person written up the contract as in-town. I did not realize the error in the contract until I wanted to drop off the truck. The storage destination said they will accept the truck for $197 fee. Therefore to save the cost, I had to bring the truck back to 12605 Galveston rd. 40+ miles plus gas and the hassle of traffic. Counter people should Verify destination & drop off before presenting the contract for signature.

Gary F. le

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Fabulous experience and what a huge improvement from last time! The lady hooking up the trailer knew exactly what she was doing. She even knew that the trailer had to be moved before being hooked up because otherwise the truck & trailer wouldn't be able to make the sharp turn to exit the trailer lot. Wow! Thanks!

Michael N. le

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Good experience.

RON B. le

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very helpful thanks.

Edwin B. le

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Julie was very helpful.

oscar l. le

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Staff was very helpful and polite

FRANCISCO A. le

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Good to see you have more people working at this location.

Moreca T. le

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Very pleased with they their assistance.. owner mrs Cathy was very nice..

Arthur R. le

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Everyone we dealt with were awesome !!

Shiela S. le

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I have never dealt with more incompetent people in my life. No return calls from mgr, no notations left on acct, until yesterday I was still getting harassed for pmt and we vacated on 7/19

Joy C. le

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Kathy, so very helpful, great personality, very cheerful. Kathy H is an asset to your company. The other gentleman very sweet. Will always be a faithful customer.

Roberto A. le

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Friendly staff.I may rent again in the future, when needed.

ROBERT L. le

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The staff was always very helpful. I always felt the facility was very well maintained. Clean floors, climate control was always working & carts available each time I visited my storage space.

Stefan M. le

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Very professional and friendly team there.

Sherry C. le

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This facility was friendly and easy to work with.The manager Kathy is awesome.

Taleta M. le

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The agent was very helpful in providing the best storage for what I needed to store and the rates.

IIRADA L F. le

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Outstanding place .

STEVE C. le

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Really good about helping

Jesse S. le

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Had an absolutely terrible experience. Multiple people that are literally living in the facility bothered us every time we went to grab anything. Staff was super slow, unhelpful, and overcharged us.

kristina d. le

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Great! Excellent service

Randal S. le

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Staff was great and the location was convenient.

Steven C. le

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I moved because you are rates are to hige i was paying 89 and i found the same space for 34

Ashley W. le

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Excellent service, even advised I consider a larger unit (I selected the 5x5) and took me to view the one I initially rented and also a larger one. I hadn’t realized quite how small it was! Was quick

Jerrard c. le

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Excellent customer service

ANNTONTTE H. le

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It was a great experience. Keep up the good work.

Gustavo V. le

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I used the box it service. Delivered and picked up on time. Will recommend this service. Thank you.

steven B. le

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No issues at all.

AMBER (OnlyAmber) G. le

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the only thing that made me upset with U-Haul is I had burnt my gas and time going to Houston for nothing and I couldn't get in the storage that weekend because they never took the lock back off

Janelle S. le

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I would definitely use this company again. The portable storage container was so convenient for the home repairs that we were doing.

Carmen P. le

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I arrived tired and the place was very busy on Sunday. They were very friendly and accommodating to my needs as I realized I needed a larger space than the one I have originally rented. I recommend!

Carla S. le

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The manager is very friendly and professional. Really spent the time to find me the perfect size for my wine storage. Thanks!!

Gary M. le

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Very prompt and professional.

MIKE K. le

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Worst experience

James A. le

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Ba

Imtiaz D. le

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good service

Michael S. le

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We never wee at the above address, but out uboxes wer delivered to our location on time. They were delivered by Carol who was very friendly, efficient, and helpful. A very good experienc.

Ya y. le

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The staff is super friendly. I rented a Ubox and shipped from California. I ended unloading my stuff using my car with several trips back and forth. It was convenient

Randell T. le

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Keegan was great. Thanks

Janet H. le

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The place was clean and the staff were very friendly and professional

Bobbie W. le

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Very kind and professional staff. I can see improvements are being made to the property, this make me feel like my storage is in caring hands.

Ligia M. le

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Great Manager.

LAURA W. le

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Keegan was very nice and helpful

Lisa B. le

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Busy but very efficient.

Brandon E. le

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I’ve had several units at this location over the course of 10 years. The prices have not changed since I first rented in 2006. The staff are polite, knowledgeable, and take their jobs very seriously.

joee r. le

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I did not actually visit your facility, all of my business was conducted online, on the phone, and with your delivery driver, Carol, who is hands down one of the nicest women I've ever met.

Patricia G. le

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As far as ur u-box system. Will not do it again. To much stress.

darlene o. le

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The staff was friendly every time. They were very accommodating, and made sure to work with me when I had some issues with the Truck Share 24/7. The staff made it all very simple and stress free.

Mia O. le

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She is an asset to your company. Always patient and pleasant. The Ubox is a great idea!

Claudette W. le

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Transporting our U Box from NY to Hou was perfect👍🏼

Norma O. le

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I’m very pleased and happy with their customer service also they are very helpful and understanding everything looks clean and managed very well. I will highly recommend! Thanks UHUAL

Patrick T. le

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Excellent

FREDA B. le

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Thanks

Jason D. le

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Friendly helpful and fast!

Boyd W. le

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During the almost 2 years that I rented the office space from Thomas and his team was great! What a professional team and very considerate and friendly. the place was always so clean and well kept!

CHERYL S. le

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Thomas and Joshua are an awesome team!!!

LISA M. le

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I kept this storage unit for 4 years and never had any problems. Well lit hallways and climate controlled. The building was always cool and a good temperature. Downstairs unit never flooded.

Judy H. le

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The staff were helpful and accommodating. My disappointment was that "climate controlled" storage was not humidity controlled as advertised. My stuff was mildewed.

Carol P. le

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My problem is not with this facility...it's with corprate ,your computer system, and your lack of response too complaints from your customers.

Donna H. le

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U-Haul staff was great. The facility was very clean until the unit above me was rented. The occupants above managed to spill a soft drink in their unit which dripped down into my unit.

Angelia H. le

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Told I would get a refund since my card was automatically debited as I cleaned and vacated the unit. When will it be processed? Also mileage for truck rmental was 7 miles not 25, did I get credit?

Bryan M. le

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A+

Mark D. le

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U-Box service went very smoothly. Exactly as advertised.

BRITTANY W. le

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The staff was very friendly and helpful! They made our move easy and enjoyable!

Brad J. le

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very helpful

CHARLES G. le

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The service was excellent.

Damiaon R. le

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They had great customer service

Brenda B. le

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Perfect

carl g. le

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Team resolved screw-up with truck reservation.

jane s. le

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Had a great experience with this company and would not hesitate using their services again.

Robert M. le

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Very helpful staff

shenita s. le

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Ms. Carol was very professional. I love her spirit. She assisted me, brought out the storage, and picked it up in a timely manner. Thank you so much

Mitchell H. le

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Great experience. Friendly knowledgeable staff. Thanks, Mitch