Customer Reviews for U-Haul Moving & Storage at Coliseum

Évaluation :

4

Check in guy was very speedy, helpful, and super nice! Quick and easy process.

Évaluation :

3

I have a discrepancy about what the gas was when I picked up the truck that they refused to honor or even show me the pictures I uploaded into the app at checkout that shower both the mileage and gas. It has lost me as a repeat customer with uhaul sadly. Strongly suggest taking your own pictures of everything since they cannot retrieve their own pictures they make you take for them.

Évaluation :

5

Location was convenient & customer service reps were pleasant, professional and informative.

Évaluation :

4

more people checking out trucks, the line got very long because one customer tied up an associate for over a half hour while others waited while the other associate tried to burn down the line by himself

Évaluation :

1

Then drop off the U-Haul they charge my card 144$ even though I filled the truck back up with gas ! The lady blantly told me since I had no proof there's nothing can be done about it.. basically they robbed me without a gun ! I'll NEVER RECOMMEND NOBODY TO THIS COMPANY !

Évaluation :

4

Maintenance on the truck can use some repair and updating

Évaluation :

4

All went extremely wonderful. This is not my first time renting from this location, that's why it's always my first choice. The staff is always courteous and helpful. The best in Tidewater.

Évaluation :

1

First I payed a deposit an returned the item bk in 3 hrs safely an never received my deposit back after calling the next day guy tells me it's not up to them it's the bank I have to deal with as I was talking to him he hangs up an never comes back to the phone an no no confirmation at all just never answer at all

Évaluation :

5

This was first time renting and it was seamless experience from the staff to the vehicle and process and price.

Évaluation :

5

All good. Very pleasant and knowledgeable receptionist.

Évaluation :

1

My unit was broken in to and stuff stolen on multiple occasions and I reported it and no one ever reached out.

Évaluation :

4

No additional comments.

Évaluation :

3

They gave me the truck without even a half a tank of gas, spent $130 worth of gas and the check engine light came on I call they gone tell me “ oh it’s nothing your good”

Évaluation :

5

They were great to me

Évaluation :

4

What ever you do, don't travel towing a car for over 900 miles with a car hauler. Between the traffic, weather and a flat tire, it took me almost 24 hours non-stop other then gas and restroom stop. Consider all theses things before traveling.

Évaluation :

3

We returned the truck that night . The trucks that had been previously returned that same night had blocked the car that we left on the property , we had to drive over the curve in order to exit the parking lot which had only one exit...

Évaluation :

5

The guy who checked me in was amazing!!!

Évaluation :

5

Everything was excellent keep doing what you doing great job

Évaluation :

5

The employees there were very helpful and flexible. I don't plan on moving for a while but if I do I will for sure go there !!

Évaluation :

5

Everything was wonderful from start to return The young lady who answered the phone was wonderful she explained everything and made this visit with U-HAUL GREAT and made me an my husband long time users. Thank you to all the staff who was so WONDER AND SHARED ALL THE INFORMATION WE NEEDED YO MAKE THIS A WONDERFUL EXPERIENCE FOR BOTH OF US THANK YOU ALL

Évaluation :

5

Give the vehicle with a full tank of gas so I don’t have to guess how much gas to put back in the vehicle.

Évaluation :

3

The side my storage unit is on was freezing. However, everywhere else seemed to have great climate control. I do t want to come back in 9 months from deployment and my stuff is messed up. Please have to someone come in and fix this issue. Merci.

Évaluation :

5

Would be my location of choice for the area!

Évaluation :

5

I used the facility for almost 2 yrs and was very pleased...

Évaluation :

5

All the staff was very nice and helpful

Évaluation :

4

Give nonprofits a better deal on pricing regardless of weekend or weekdays especially when we are only picking up TOYS for kids Christmas!!! You would think Uhaul would want to be apart of giving back to our communities!!! We have been supporting you all for over 20 years! Donate to Best Kept Secret Stop the Violence Organization. www.bksinc.oeg

Évaluation :

5

Keep doing what you do. Hiring the right people that are friendly and good customer service.

Évaluation :

5

My truck just smelled like someone had smoked a bunch of cigarettes that was my only problem.

Évaluation :

5

Prices for 26 footer's are entirely to high people can't afford those prices!!

Évaluation :

3

My first bad experience but it’ was taken care of right away

Évaluation :

1

This certain location the people aka assistant manager steal items that are accidentally left in the equipment and lies about it..

Évaluation :

5

People always make the difference. The staff at this location were personable, knowledgeable, and efficient

Évaluation :

4

I got my rental a day later because, even though I had reserved it it was given to someone else. It put me a day behind and I should have been compensated for this.

Évaluation :

1

Staff was discourteous the day I picked up my truck . The climate control units were not working . I was charged more money for a lower unit that I had to have due to temperature . The rodent traps were in poor condition . I have expensive furniture and I regret storing at your facility

Évaluation :

5

Great facility in Hampton, Va

Évaluation :

1

I had many complaints concerning the rude staff. Tamika was the worst. I would call all day trying to make my payment and they would keep telling me to hold on. I dont care if I called 15 times. They were rude over the phone. This happened for months! 10 months to be exact! If you ask to speak to the manager they lie and say he's not there. Seems like the employees were the ones running the place and not the manager. I went through so much just to have to pay them my hard earned money! The storage prices are way too high for such a extremely small unit. When I took out my belongings after storing them there since February of 2024 there mas a mouse trap with blue poison in a white bag that a mouse had bitten into and ate. So, there are mice or rats in there! And I had childrens toys in there. And so I have to disenfect the toys before any child can play with them. I moved out on December 7, 2024. My whole experience there was an absolute NIGHTMARE! I made 2 complaints to the customer service complaint line. I am happy to be done with them!!

Évaluation :

4

Not the most friendliness staff

Évaluation :

4

They were nice

Évaluation :

2

I'm not happy with the fact that the supposed climate controlled building had no heat . I didn't have the option of choosing a lower level . I then had to pay extra to get a lower unit that was smaller . I also am fearful of mice getting into my things . I'm very unhappy with your facility

Évaluation :

2

Didn’t like the price increases twice in 6 months and no reason behind it and when I opened the storage that automatically had to be my pay date even though it was not my actual pay week.

Évaluation :

5

Have them to show how equipment works.

Évaluation :

2

I requested a dolly and when checking out the sale associate did not inform me that I had to grab one outside on the way out. When returning I informed a different sales associate and she said she would remove the dolly charge this one time and I should have called. I informed her that I called three times and never received an answer. She wanted to argue and pursued to be mean and unprofessional. She really needs retraining on customer service.

Évaluation :

3

Tight parking spaces

Évaluation :

5

Efficient and quick drop-off.

Évaluation :

5

An indoor restroom for customers would be nice.

Évaluation :

5

Awesome service.

Évaluation :

5

Everything was Great, just as expected 😎😎😎

Évaluation :

4

Good and friendly service

Évaluation :

5

quick service

Évaluation :

3

What do you want to check your appliance Dolly because the Baron stopped falling out on the one that he had given us and we had to turn around and come back and get a new one.

Évaluation :

3

Be willing to come from behind the counter to assit a customer if outside personnel are unavailable.

Évaluation :

2

They messed up my contract. And then tried to overcharge me after I had already been on the road driving with the truck. I also had to drive a truck with no sunvisor over the driver side for over 1200 miles.

Évaluation :

5

The Ladies that worked the desk were very helpful, welcoming and professional.

Évaluation :

2

No light for the smaller units. Also I had mice laying in front of my door. Tried to get the uhaul people to help but were sitting in the chairs saying there busy.

Évaluation :

1

The rental wouldn't turn over when I first got there. The whole time it barely started for me and I was nervous of getting stranded . After I rented it , I put the key away and a day after I got a call I was being charged for another day because they couldn't find the key. (Even with a pictures and description of me putting it into the slot box) Broken uhaul. Crappy service. I've never had such a bad experience with a uhaul before so be careful with this location.

Évaluation :

2

I was unable to get in touch with location after pick up ( put on hold 4 times ) the equipment I ordered was not in trailer. Called central u haul and they said they would get in touch with location and they would get in touch with me ( never did ) now I've been charged with equipment I never had and I have to cont to follow up and through with this incident Very unhappy customer!!

Évaluation :

3

The trailer had some sand and dirt on it from the last person who rented it. It didn't interfere with my move but it wasn't cleaned out.

Évaluation :

5

excellent

Évaluation :

2

Truck smelt like a dead rat!!!!

Évaluation :

5

Rien

Évaluation :

5

Tamika and the rest of staff was amazing! Tamika was very patient and very kind even when my transaction didn't go through after several attempts because of an alert.

Évaluation :

5

This was like a UHaul megastore! Maybe 65 trucks in inventory and all services relating to moving. Far from the 3-5 trucks at a local garage. Check-in and check-out went very fast and efficient.

Évaluation :

3

The Manager was rude I had paid my bill and it was late so I had a lock on it once I paid the manager refused to take it off because my next bill was due the next day and told me he would evict me. In which he couldn't because I told him you can't keep A look in if the bill is paid off my bill being the next day don't have nothing to do with anything

Évaluation :

5

Good service

Évaluation :

3

The overall process was ok. The storage unit appeared cleaned but it smelled very heavily of urine. I will be hesitant to move some of the things I planned to put in there for fear it will pick up that smell. There is also broken glass in the foundation joint across from our unit. The loading area was also very crowded with uHaul trucks, making it very difficult to leave as two other customers showed up while we were moving boxes in. Not being able to call the front desk to ask them to move the trucks at all was also very annoying.

Évaluation :

2

For the staff, the person I dealt with was very professional the person he asked to help me. His attitude was horrible. The unit was small, like a box and the facility walking in you can smell mold once getting into the unit and open the door, the mold was so strong to the point it gave me a headache Caused my son eyes to water. We have very bad sinus issues and our sinuses irritated from the smell of the mold that we had to take medication was very disappointed in this location and unit.

Évaluation :

4

Your Employee gave me a Storage Unit that was already rented to another Customer. But this matter was corrected. Merci.

Évaluation :

1

Employees park in none parking area, right in front of chain drawn door. Making it impossible to back up U-Haul truck to it. The storage size was not as pictured, way smaller. This location is terrible.

Évaluation :

5

My experience with uhaul was very positive. Please update my move out date, as it was June 29, 2024. Merci.

Évaluation :

5

Good storage good service I would use service again only problem not uhaul but people renting bring bugs with them I will inform uhaul of this overall good storage

Évaluation :

5

Love uhaul you because of the great staff and great low prices that people can afford

Évaluation :

4

Haven’t moved in yet but the phone call was great!

Évaluation :

5

Staff are just all around caring people. The building was always clean.

Évaluation :

5

THANK YOUR'LL ONCE AGAIN.

Évaluation :

4

Was a little difficult to find the unit without assistance.

Évaluation :

4

Brandy was amazing!! She helped me with everything. Even with the store being busy, she took her time with me and my questions.

Évaluation :

5

His wife, I want to say the young lady that helped me her name was Alexis. She works at the Mercury Boulevard in Hampton Virginia location. She was very professional, kind very helpful, as well as going above and beyond! Employees like her will continue to make your business thrive!!

Évaluation :

3

A little bit expensive.

Évaluation :

5

We moved from San Diego, CA and were set to go to Deer Park location in Newport News, VA. That location was full so they called the location at 1023 W. Mercury Blvd to ask if they could accommodate us. That location agreed to and did help us. Great customer service!

Évaluation :

5

The facility was always clean and well kept.

Évaluation :

4

There were times on the weekend we could not get in the unit due to the time.

Évaluation :

5

It is noteworthy to mention the high level of efficiency demonstrated by the staff at this particular location, in cleanliness, etiquette, respect, knowledge of products, merchandise and services....it doesn't take much to do the right thing but customers, they they excel in doing the right thing....thank you for being of good integrity, and most definitely will recommend this location....

Évaluation :

1

On 1130/2023 a incident was reported and not resolved with U haul claims. The facility is poorly ran and upkeeoing is horrible. The manager is very unprofessional .

Évaluation :

1

I don't like being lied to as a paying customer, the only reason I rented a Uhaul truck is because of the price. They say that your credit card is not kept on file, it was charged anyway and this caused a red mark on my credit, I had mentioned that to the manager and he really didn't seem to care about that. The only person that helped me was the nice young lady that works there, the manager is more concerned about making money instead of helping out a customer. My biggest concern is that the security guard at the Walmart store in the parking lot across from the storage area was keeping an eye on things at the time of my wife and kids were loading the truck, no Uhaul employees checking in on the customers safety and well being while on the property. Then you have strange people walking up to you. Asking you for help and they're not part of your family, Anybody from the street can walk in there and not be stopped, No one closes the garage door they leave it open... Not a safe place to be and there is minimal light outside. If I could give you zero stars I would.

Évaluation :

5

The gentleman that assisted in obtaining unit was efficient, kind and very professional. The lovely lady who assisted when I returned unit was so very helpful and a true credit to UHAUL.

Évaluation :

1

The storage isn't nothing as the picture of size to store items. You can't store normal size things like fig, sofa's and etc due to height not wide n length. Wouldn't recommend storing household items here

Évaluation :

5

I give this location 5 stars and an excellent rating overall. My possessions were in storage from May 21, 2021 until December 1, 2023. I never worried about the security of my property. My only disappointment is that I was told on December 1st that I would receive a portion of my last payment, only to be told the next day that I would not receive any money back.

Évaluation :

3

Extremely difficult to get into and out of my storage unit.

Évaluation :

5

Continue doing what you do… don’t change a thing

Évaluation :

5

The gentleman that helped me was ABSOLUTELY EXCELLENT...WAS SO VERY KIND...GREAT PLUS FOR THE COMPANY.

Évaluation :

5

Great staff and policy. Much appreciated.

Évaluation :

2

I could never get to my storage unit because cars were parked directly in front of door blocking any kind of access to get into it. Sometimes the cars would be parked there for days. I had to ask several times to get them to block off the area so no one would park there so I could get my stuff out

Évaluation :

5

The service was great but the price wasn’t worth the size of the storage

Évaluation :

2

Only thing I hated was that it took like a week of "I'll connect you with someone to accept your moveout request" over and over by different staff. U-Haul charged me for a unit I moved out of, just due to the wait time of trying to move out.

Évaluation :

4

This storage unit is useful to me according to my needs. The only negative thing that I have to say is about the small stairs that you have to climb to get to the unit. Having to carry heavy furniture it's hard. I know not much can be done, but an elevator or something would help!

Évaluation :

5

Very easy online reservation and rental system! Totally integrates with their store system and made checking in quick and easy if your on a time crunch. The staff was very friendly and knowledgeable! Glad that I chose U-Haul for my truck and storage needs!!!! ⭐️⭐️⭐️⭐️⭐️

Évaluation :

3

Well for starters I called earlier that day to reserve a larger space and due to I guess the lack of employees I was sitting on hold for 20 mins and then was told someone would call me back to finish the reservation. No one called me back so when I called back the unit I originally was told I would get was given to someone else. So I now have this tiny unit where all my stuff barely fits but I got it in there. Then I was told to do the online check in so that a lock could be placed in my unit orior to move in … no lock was in the unit. The next day I called about the lock they placed the lock on my unit and then could not find the keys. Not a horrible experience but definitely could have been better. Not 100 % unsatisfied but not 100 % happy either. Nonetheless I have moved that's the most important part

Évaluation :

4

Everything was great, though I was expecting more room to turn around a trailer near the entrance I was required to use. With rental trucks taking up most of the area it was tight to back the trailer up to the loading dock. Not impossible but tight. Everything else was great! Having moving dollies was a life saver!!!