Customer Reviews for U-Haul Moving & Storage at Coliseum

8 477 évaluations

1023 W Mercury Blvd   Hampton, VA 23666
(N Of Hampton Coliseum)

(757) 838-1393

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(757) 838-1393

1023 W Mercury Blvd
Hampton, VA 23666
(N Of Hampton Coliseum)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Make sure tank is full when retrieving truck Need better drop off system

Janise C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Renee T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn M. 
Évaluation :
3

Good staff, very helpful. The place was just dirty with garbage in the loading dock area and hallways. The storage unit itself was clean. Maybe I just arrived at the end of a long day. Had a couple of technical glitches when they were arranging for my unit and the manager had to step in and help. She really knew what she was doing and was very helpful.

Derek M.  |  Premières impressions 
Évaluation :
5

Overall great experience no complaints from my end

Reynaldo G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOYCE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronny J. 
Évaluation :
4

In the morning, have 2 people at the register. Stop leaving that one guy in there by himself. He did a great job, but he needs help.

PHILLIPLAMONT M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHARON DENISE S. 
Évaluation :
1

I recently rented a pickup truck from y'all the vehicle I was given was definitely in an accident on the driver side it has a broken driver side mirror which made it very difficult to change lanes and I'm pretty sure it's illegal to not have a driver side mirror. The check engine light and tire pressure monitor system was on when I picked up the vehicle. Vehicle also had a spare tire how are you supposed to tow or move anything with a spare tire and this affects the gas mileage and the steering was pulling terribly trying to drive on the interstate.

Michael H. 
Évaluation :
5

This is My second time utilizing Uhaul and I would Definitely use them again if needed.

eric R. 
Évaluation :
5

Do NOT ever use the traffic office @ 757-488-4921 ! After at least 2 hrs on hold over 3 phone calls I still didn't get any satisfaction in trying to modify my reservation, and in fact they canceled it completely without informing me of the fact!! Totally incompetent! After all this frustration I went into the colosseum Hampton depot and the young lady who helped me on 6/30/22 had me happy and organized in 10 minutes! And when I picked up my rental trailer Friday at 5pm, despite the credit card system being down, again they were outstanding! In short, go in person it's so much simpler

Kevin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

My bill on my receipt stated $54 and some change but, on my bank statement I, was charged$ 57,32

Francine J. 
Évaluation :
3

The truck we rented needs some maintenance. The air conditioner doesn't work very well and the truck needs an alignment.

Crystal I. 
Évaluation :
5

Rien

daniel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amber P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorothy D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DeShawn J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia K. 
Évaluation :
3

It took a while to get my 2:15 pick up. I also called and was left on hold for 1 hour. Then when I made my reservation on the phone, I asked how much it all would be total OUT THE DOOR. She told me 42.00. When I got to the store it was 120.00. This is so miss leading and the fact that I was on hold for 1 hour is ridiculous.

Letisha M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcia N. 
Évaluation :
4

Nothing been dealing w this locations for a good time now and have had nothing but good dealings.

LARRYWAYNE B. 
Évaluation :
5

The air was not getting cool enough and the gas gauge was different on the paper than in the vehicle but y'all were closed by the time that I noticed the difference. I could not get anyone on the phone to talk to. I just brought it back with what the paper said. Overall the customer service was excellent and I got what I needed to get done accomplished.

Michelle W. 
Évaluation :
1

Yall need better customer service. First there was only 1 person working doing multiple jobs inside and outside. Then the person didn't even go over details with renting the truck with my husband. Which caused us extra fees for dropping off. If you gone have a policy that states if you drop off and you don't self check your items in then whomever is renting the items should be aware of that when renting not get an text message way after hours and then they turn the key in box it's to late than. Then you try to talk to people about what happen they nasty and don't care and rude ass hell. Then they say the gas was not right when your paper work say different you get on the phone trying to call and you are on hold for over 30 to 45 minutes and it gets sent to the call center like what the fuck. You already stress about moving what put people thew the unnecessary stress. Never again yall must needed the money more then my family so have dinner on me.

Reed W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard L. 
Évaluation :
1

I reserved a truck and equipment dolly just to be told when I got there to drive my personal car to another location to pickup the dolly which made me late starting my move so I got charged for bringing the truck back after hours when he told me it's fine as long as it was back before morning.

Ebony W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KEULY Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Precious S. 
Évaluation :
2

I am disappointed because I was charged the quoted price. My bill needs to be adjusted for 23 miles. I was charged for the full 50 miles quoted

Alisa S. 
Évaluation :
2

Understaffed/late employee causing appx 45 min delay in pickup

Henry S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zail S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kemar W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris B. 
Évaluation :
3

I was charged for 12 blankets and told they were in the truck but they were not in the truck. I had to move my aunt and uncles antique wooden furniture from their home because they are now in a nursing home and it was impossible to keep them from getting scratched up with no blankets to cover them and put between the wooden furniture so I'm extremely disappointed and my son called Uhaul to request a discount and he was told NO SO IM EXTREMELY DISAPPOINTED WITH UHAUL. YOU are a big enough company and your website offered me blankets and the location we dealt with told us they were in the truck and they never looked before we were told and NO BLANKETS WERE IN THE TRUCK AND I PAID FOR THEM.

Christopher H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
3

I was very disappointed with the following items: - My online reservation was not found in the system, therefore, my reserved storage room wasn't reserved, nor available. I had paid extra for a ground floor unit. Luckily Brandy, found me another ground unit. But, it was $30 extra a month because it was a slightly bigger unit. - The loading dock to the building where my unit was located was blocked by other U-Haul parked trucks and a personal vehicle. When I called the office to rectify the situation they said "someone will be by to move the trucks. We were at the facility unloading stuff into the storage unit for easily two hours and no one ever came to move the trucks. We were pressed for time, so we proceeded to load and unload from a further point instead. I believe U-haul owes me some discount on the room I was forced to take instead.

Valerie G.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Phillip H. 
Évaluation :
3

The cost is a big issue-with gas prices being so high, you should take that into consideration.

zachary R. 
Évaluation :
5

Thank you great customer service and relations

Nicole H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steffone W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAVON R.  |  Premières impressions 
Évaluation :
4

Quote was requested for one way but when going to turn in, it said my drop off location was only a request and I would have to pay an additional 90.00. This was very disappointing since the drop off location was stated in the original booking. Feels deceptive.

Shelley V. 
Évaluation :
5

Wonderful every month we rent to provide food for the community.

Florence K. 
Évaluation :
5

So far it appears that my furniture is ok. I didn't see any mice droppings, or smelled any mice urine, or saw any type of bugs on my furniture. I have noticed that some of my boxes appeared to have a small hole that appears as if something could have bitten through them; they weren't that way when I packed them up. I didn't open the boxes yet to make sure there were no mice droppings.

LINDA BENITA D.  |  Expérience générale 
Évaluation :
5

Continue to be courteous and sympathetic I think that you're doing a marvelous job and meeting the needs of the public in this area.

Joyce L. 
Évaluation :
4

We should not be charged if we drop the trick off after hours for you to check out the truck when it is free before you close.

Reba D. 
Évaluation :
5

Clean neat well maintained location,...staff was helpful and polite...everything went smoothly!

Donald W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra P. 
Évaluation :
5

Great customer service!

Harold M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANNAELAINE R. 
Évaluation :
5

1- 800 Customer service wait times are way to long ( 20 mins average).And then I am transferred to a 'scheduler' and have to wait again. When I book a reservation on-line at location X , e-mailed a different pick up point. Agreed drop off point is always different.

Mark E. 
Évaluation :
4

Check in was pretty simple. The Uhaul app was not helpful at all. It would not work. Once I went to the website everything was fine. Please update the app.

Derrick S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kelvin W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michelle W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamesha T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pamata L. 
Évaluation :
3

When I went to drop off my auto transport trailer, I sat in their drop off lane for at least 20 minutes with no help. I went inside and there were two people behind the desk. One was sitting down and not doing anything and did not even acknowledge me. The other was helping another customer. When she was done with that customer, she then helped me and told me to “go look for the guy running in and out of the office.” I did and could not find him. I went and sat back in my truck. I finally saw him and he was just sitting in another truck playing on his phone. I got out of the truck and approached him. He did help me at that point and was very nice and helpful at that point so credit there.

Kevin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly C. 
Évaluation :
5

Long haul one way rentals….I was stuck with a 26' truck for a 5x10' storage unit worth of mostly boxes….asked for 10 or 15' made reservation 6 weeks ahead…picked up truck and ended up turning around and bringing it back…bounced me to death….no way going to drive it to Fla…Brandy at the location was able to juggle the trucks and get me a 10'…stressful

Linda P. 
Évaluation :
5

The lock box was easy to find and easy to do self check out.

Daniel J. 
Évaluation :
5

Great employees.

eugene M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kea R. 
Évaluation :
4

This location was fantastic. However it was the process leading up to getting the moving van that was ridiculous. I originally reserved a U-Haul to be picked up 1 mile away from my house. The night before I was supposed to pick-up my U-Haul, I received a text message informing me that my pickup location had been changed to one that was 80 miles away. I cancelled that reservation and made a new one with a location that was 4 miles away. I called the U-Haul service line and confirmed that I would be able to pick-up a truck in the following day. On the morning of my move, as I was driving to the U-Haul location, I received another text message saying that my reservation had again been moved to a different location. On top of that, the reservation was also moved back to by 3-4 hours. The service agent was able to get me a moving van (of a different size) for pick-up at a location about 15 miles away. The drive to and from that location cut into my mileage allowance, and I ended up getting billed for extra miles, despite the fact that it was U-Haul's fault that I went over.

Matthew V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keaira S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R. 
Évaluation :
5

Location and individual I completed the rental with was very nice and helpful, 0 complaints on that end of it. On the equipment end though. The whole "reservation" system is absolutely trash, show up and his system shows no trailer available even though it was all reserved a month and a half in advance. So we just did the truck contract at first. The individual renting me the truck called "Control" or something and the lady was super rude to him and basically said no trailers were available in the area and "just have them pick one up on the way to Virginia" (FROM FLORIDA, idiot must not understand how a car trailer works). Noticed there was a trailer in the lot and supposedly wasn't checked in or something so had to do a sperate contract so that's whatever. Go look at the truck, noticed the left rear inner tire was completely flat and off the wheel and that the engine light is on. Called multiple U-Haul numbers, just to wait on hold for 15-30 minutes, got transferred multiple times just to be told I need to call roadside assistance due to contract already being completed. Waited on hold with roadside for an HOUR AND TEN minutes before a really helpful lady told me there no other trucks to be able to swap into and got the tire repair dispatched (estimated time 60-120minutes). Was told to not worry about the enigne light as long as no driveabilty concerns were present. Pick up was supposed to be at 12pm, after all the waiting and stuff, picked the truck up a little before 6pm. Get the truck, steering wheel is offset to the left, truck pulls to the right, noticed a noise in the right front suspension area, and wiper blades are absolutely trash. But since there was none available, guess we take the risk and drive this garbage truck 11 hours. Truck makes it fine, but absolutely worst experience ever I've had with driving a U-Haul. Left comments indicating it needs looked at before the next person to rent it, come to find out one of my friends in Virginia just got the same truck to move to SOUTH DAKOTA, at minimum 24 hour drive. After this whole experience, horrible reservation system, and lack of care for their truck maintenance, I will not be using U-Haul for any further moves in the future.

Ashton S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Batiya J. 
Évaluation :
5

Just make sure that ALL damages are tagged prior to pick up. I had to take pics and support that I didn't do the damage prior to leaving lot and it took a minute to upload the info on the app.

Sharon L. 
Évaluation :
5

Such an easy process everything was so clean and well maintained! Overall experience was great!

Tameka C. 
Évaluation :
4

Keep up the good work

Dusty L. 
Évaluation :
3

The staff checking me out was slow and after waiting 20 mins for my trailer to be hooked up, I went inside and they had to go find the guy. He was sitting in a truck talking on his phone. He stayed on his phone and hooked up a trailer with a flat tire. I told him I would not be taking it. He hooked up a different trailer. Still on the phone the whole time. Hus name was Zayne. Drop off was much different. Very friendly staff. The gentleman who unhooked my trailer was prompt and polite.

Danielle F. 
Évaluation :
5

There were a few tree limbs on the trailer but the weather was bad which makes it understandable. Personnel amical.

Earl W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Celestal P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dorrie N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID A. 
Évaluation :
4

This location was helpful. My comments here are for the location that my original reservation (no.22114142) at BK Automotive and Diesel Repair was at. This place was a mess. Totally unattended and intimidating by the two guys that were actually there and the premises themselves. They had no business renting UHauls. You really should investigate the location and think about shutting it down....I would hate for someone's daughter to show up there and deal with those two...

Dave B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaquan V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yousel T. 
Évaluation :
5

Customer Service was impeccable and made up for the fact that the equipment I reserved was not available.

LaTia M. 
Évaluation :
3

Id recommend because it was easy to find availability last second and return however the cargo van i had was obviously not cleaned esp the front. That did bother me more than if i had to wait longer

Christina G. 
Évaluation :
4

Very friendly staff and an efficient checkin and checkout process

Henry H. 
Évaluation :
4

Needed an appliance dolly and reserved one, but that location didn't have one.

Sherrie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frankie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabrina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tracy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheilah A. 
Évaluation :
5

Very friendly staff

Ontego S. 
Évaluation :
5

That was the easiest drop off ever!

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA C. 
Évaluation :
5

Make sure all the indicators are noted and taken care of, like low tires, oil indicators

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALFREDDANIEL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

james J. 
Évaluation :
4

Your are doing a great job . Keep up the good work .

Michael R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACKIE H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy C.  |  Online Move In 
Évaluation :
5

The Customer Service Rep I think her names Jamie- was Extremely Helpful & courteous

Judith M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert v.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David K.  |  Expérience générale 
Évaluation :
5

Great experience

Carl T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick S.  |  Premières impressions 
Évaluation :
3

When I got to the facility I was told that I didn't have a unit for my belongings. I was very upset I had a 20 ft truck a trailer and a SUV were was I supposed to put my stuff the young lady that was helping was very overwhelmed the Uhaul Place was extremely busy so another young lady came to help me. When I was making my reservation I told the lady that I needed the biggest unit because I told her what all I had, I ended up with a unit that I couldn't fit all my belongings and ended up putting the rest of my belongings in my niece garage because by this time the office was closed so I had nowhere to put my stuff. When I turned in the Uhaul the next day I was told that I went over 14 miles well the reason for is because I had nowhere to put my belongings so I had to store them in her garage the plan was to leave the truck there at the Uhaul place needless to say I was not happy with my experience and also when we went to pick up the truck in North Carolina we were sent to the wrong address my experience was not at all the greatest. Hopefully I would here from someone.

Angela l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

milton f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hurdis B.  |  Expérience générale 
Évaluation :
1

You guys auctioned my stuff without talking to me..... I laided in the hospital fighting for my life after contracting covid..... So now im reaching out to anyone could at least get me my sentimental value stuff and no one is getting back to me....... I know u guys have rules but during these times keep trying to make sure a person is actually letting go there stuff....... Thanks for nothing......

Dennis P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gloria m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

selina j.  |  Expérience générale 
Évaluation :
3

I gave an average because I was given false information on what I could fit in the storage I received. Although the staff was helpful, providing false information isn't acceptable. I said I would recommend someone else to UHAUL because I did get a polite staff, but again, they should be truthful on what can actually fit into a storage. If they are not sure then they should say so, and tell the customer that they recommend them to see it.

LINDA BENITA D.  |  Premières impressions 
Évaluation :
1

I've been using your services … over 5 yrs now… your staff … Ms Brianna needs some additional training in customer service .. she is a bit rude & disrespectful.. I will be working on getting my items out of there as soon as the weather allows. Respectfully, June Langley

JUNE L.  |  Premières impressions 
Évaluation :
3

Staff is always ok... they miss small details and some greet some don't... some are rude and some are nice.. it was a good experience other than customer service being ok

sofia m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JILLIAN H.  |  Premières impressions 
Évaluation :
5

Staff was very helpful and explained everything that I asked about.

Shawn J.  |  Premières impressions 
Évaluation :
4

It has been neat! My one concern was cleanliness and pest control; you are only as clean as your neighboring storage units. My worries were put to rest as I had not one issue with pest. Thank you Rhonda and staff for everything.

Khalila G.  |  Expérience générale 
Évaluation :
2

I will be calling customer service tomorrow, made my moving experience, the worse EVER from the moment I picked up the moving truck to unloading at the storage unit

SHANNONLEE W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TREVOR STEPHEN H.  |  Premières impressions 
Évaluation :
5

Staff was always friendly and helpful. Thanks.

carmen r.  |  Expérience générale 
Évaluation :
5

At first we saw that we were not going to have enough storage space for our belongings.. so the lady got us another unit quickly and she was very friendly and helpful.

Juan S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jasmine g.  |  Premières impressions 
Évaluation :
5

Everyone was so extremely nice and thank you and when there was an issue, they fixed it immediately.

GAYLAYNE G.  |  Premières impressions 
Évaluation :
2

Lenny was very helpful at the end. A woman I do not know was very rude to me but that's okay I forgive people. I am not a king.

TONY C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BURT R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

alexandria s.  |  Expérience générale 
Évaluation :
5

The young lady who checked us in was really helpful and made sure we understood everything and that all of our questions were answered.

Joel S.  |  Premières impressions 
Évaluation :
4

Storage unit was clean and well maintained at move-in

PATRICK D.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Takeya C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg L.  |  Premières impressions 
Évaluation :
2

I enjoyed being with u haul but I went to take a few things out of my unit I found bed beg on my queen size mattress an box springs also they were on my king size box springs call the office an got alot of round around. I am not pleases at all.

NADINE C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Giovanna J.  |  Premières impressions 
Évaluation :
5

Need to change storage unite

Darrell L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keaton T.  |  Premières impressions 
Évaluation :
5

Everything went great with U-Haul storage as always.

Edrina B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY E, H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mechelle W.  |  Premières impressions 
Évaluation :
4

They need better and more parking spaces!

Naomi B.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Regan H.  |  Expérience générale 
Évaluation :
5

I moved into your facility several years ago so I am a bit confused why I received this email to rate my move in experience that occurred over four years ago

William M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KENNETH L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex C.  |  Premières impressions 
Évaluation :
1

Access code did not work, had to receive card to get into unit building

Nicole C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaylee B.  |  Online Move In 
Évaluation :
1

Worst customer service I've ever had. I wanted to confirm our reservation and was left on hold for an hour and a half. We made it halfway through North Carolina before getting answered. The girl on the phone was beyond rude and short about helping. We finally get there and she tells me that they're closed I ask how I can sign in online and she just repeats that they're closed and she can't help me at all. It was 7:03. I asked where I was gonna put a huge truck, moving from Florida to Virginia and she shrugged at me. The next day was no better trying to get checked in. Same girl. Same bad attitude. Whoever called later to resolve an issue was much better but we're never using uhaul to move again after this experience.

Kyla B.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dorothy D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

christian p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRELL R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICE JOANN A.  |  Premières impressions 
Évaluation :
5

Staff was supportive from day 1

joseph w.  |  Expérience générale 
Évaluation :
3

The swipe card only works on 1 of 2 machines. The manual 4 digit code only worked on 1 of 2 machines.

Jennifer M.  |  Premières impressions 
Évaluation :
4

I rated 4 stars only because on 2 occasions I had to go inside to have my access code reset.

Jeannine W.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Latanya F.  |  Online Move In 
Évaluation :
5

You need to give Rhonda a raise!

Edrina B.  |  Premières impressions 
Évaluation :
1

It's a two story storage facility with no ramps or elevators or hand trucks. The doors were wide open both times we were there, anyone could have walked in or out. My sister was able to cancel and close the account, whose name was not on the account at all, and nobody even called me to see if I wanted it closed- glad she wasn't somebody's vindictive ex or stalker! This facility is not at all secure.

Lee A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dustin n.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amanda c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler S.  |  Online Move In 
Évaluation :
2

The lock for my unit was jammed after one use in less than 24 hrs I informed an associate she told me To call pop a lock without even taking a look at the lock to see if it was a defective lock that I purchased from uhaul

Natasha J.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nijel D.  |  Premières impressions 
Évaluation :
1

The truck I was given brakes were bad and -Control are clicking and popppng -Break booster hissing and trouble breaking -breaks squishy and screeching -steering wheel shakes severe at 45mph and up

Xavier L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

justin r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

julia j.  |  Premières impressions 
Évaluation :
1

Uhaul has the absolute worst customer service I have ever dealt with, and this facility falls right in line with the poor standard set forth by uhaul. Whether it's dealing with customer service over the phone, or directly with the facility, Uhaul maintains a consistent level of abysmal customer service. If I can help it, I will never use uhaul again for anything and I will make sure that any of my Sailors that work for me or with me, follow the same suit.

Brian S.  |  Expérience générale 
Évaluation :
5

Awesome facility. Very clean. Good climate control.

Xavier D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brooklyn H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paula P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eric R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCES GERALDINE P.  |  Premières impressions 
Évaluation :
2

The reason I wouldn't recommend is one months after I put my things in storage they raised the place. Not a year or six months but one month later. I need storage for six months and budget for six months. I know cost of living etc go up etc. but they only gave three week notice after one month. Not a 60 day notice but hey it's thief business but budget with more in mind because will go up

LaTrina D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMAR KYLE T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simone H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Xavier L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason L.  |  Expérience générale 
Évaluation :
4

Staff was very helpful.

SEAN D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MUSTAFALEON B.  |  Expérience générale 
Évaluation :
5

Great experience each time!!

Tamesha T.  |  Expérience générale 
Évaluation :
3

I'd rented at this facility for 2 years in a row (during the summer). When COVID hit and students were forced to leave campus I again went to this facility. We live in California so I was forced to rent the unit for 14 consecutive months because Hampton did not reopen their campus. Month after month I asked the staff if there were any discounts being offered and was always told no. In light of all of the COVID restrictions and where we live it would have been nice if there was a discount offered.

cheryl r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROOSEVELT W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian D.  |  Expérience générale 
Évaluation :
5

Continue used it til it's time to move out

Ladonna m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thurman d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah S.  |  Expérience générale 
Évaluation :
4

Everything was great except my card key never worked so everytime I needed to go in I had to get someone from the office to let me in

MYRA D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn H.  |  Expérience générale 
Évaluation :
2

We wound up going to another storage unit place because the halls for the storage facility were too small to where we coiling maneuver things into the unit. The doors for the 8x10 units are too small, large furniture would be difficult to fit in. The entrance into the units are fairly hidden so we had to ask where the entrance was. There was one or two helpful workers there that got us the help we needed. The ceiling on the inside looked like it was falling apart

Alicia S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Contessa W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ryan w.  |  Expérience générale 
Évaluation :
5

Staff was really nice and helpful.

Mihaela O.  |  Premières impressions 
Évaluation :
4

I had no problems. The staff was friendly and helpful.

Leslie A.  |  Expérience générale 
Évaluation :
5

The store manager Ronda is always very Respectful and professional. Her staff is as well. Which shows she leads well.

Sakia G.  |  Expérience générale 
Évaluation :
4

It was great I will tell friends or family about UHaul

kelly d.  |  Expérience générale 
Évaluation :
5

The staff was very friendly and helpful. Latoya was a sweet heart and the young men who's names I didn't get went out of their way to assist us. I would definitely use this place again

Leslie A.  |  Premières impressions 
Évaluation :
3

I played for a whole month, but when I took my stuff out on the 12th of the month they wouldn't credit me or give me the other half of my money.

edrina b.  |  Expérience générale 
Évaluation :
5

Great staff!

Cynthia G.  |  Expérience générale 
Évaluation :
4

I appreciated that the bathrooms were clean. The only issue I really had was that the angle and height of the entrance to the storage unit made it near impossible to move my couch in.

LeeQuan M.  |  Premières impressions 
Évaluation :
2

The questions above do not capture the difficulty that I had with this facility. The difficulty is in the design --- narrow labyrinthine hallways, low ceilings, limited access points, lack of carts, lack of elevators or lifts to the split-level units -- which made this facility very unwelcoming. I took one look at the unit and said "forget it." Went around the corner to Extra Space Storage and got something much more acceptable.

David J.  |  Expérience générale 
Évaluation :
2

The questions you ask above are not adequate for an accurate assessment of this facility. Although the facility was mostly clean and the staff was helpful, the set up of the facility is very poor. The limited number of access points, the narrow passageways, The small doors, the low ceiling, and the stairs required to climb make this a very undesirable storage facility. I decided immediately to go find a different facility. I would not recommend this one to anyone.

David J.  |  Premières impressions 
Évaluation :
5

I thank you for my things being safe and big free. Will certainly use again.

Shelley Z.  |  Expérience générale 
Évaluation :
4

My only issue is that when the doors were changed, the new keys for the lock weren't mailed right away. I waited almost a year and then had to send a friend who lives locally to pick them up for me. The lack of communication regarding the keys was not what should have happened. Every time I called, someone who tell me that the keys haven't been mailed because they were waiting on people's updated addresses so all the keys could be mailed at once. To me, that doesn't make any sense. They could have mailed in batches. Aside from that experience, the storage experience was good.

Alexis W.  |  Expérience générale 
Évaluation :
5

Great security and climate control!!! I definitely would use them again, if needed. Keep up the good work!

Tesha B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert h.  |  Expérience générale