Le client n'a pas laissé de commentaire.Nevaldo A.
Customer Reviews for U-Haul Moving & Storage at Coliseum
Pour nous contacter
Hampton, VA 23666
(N Of Hampton Coliseum)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Staff was personable, friendly, helpful and willing to help. Only issue I had was with the main office, not this location. This location was awesome!KENNETH S.
My rental agent at the desk and the gentleman in the lot went above and beyond! Best service I've had from any Uhaul facility!DAVID S.
they came through when the Nickerson Location didn't have my size truck that I requested. Only thing that sucked is that I still had to pay for the extra miles because this location was further awayJAYDENVINCENT G.
This is great store but not being informed that my preferred location would not be available was very irritating. I had scheduled people based on a 10 minute drive, not an hour's drive. I was not aware of change until I called to make sure all was good.GORDON H.
Need to change storage uniteDarrell L. | Premières impressions
Le client n'a pas laissé de commentaire.Jared A.
Customer service was lacking. No one was rude but they definitely weren't friendly.Lucas R.
Le client n'a pas laissé de commentaire.ANTHONYTHOMAS S.
Le client n'a pas laissé de commentaire.TAWANNANICOLE N.
Le client n'a pas laissé de commentaire.JEFFREYHONGYU C.
My drop off experience was not pleasant. I arranged one location only to find it closed when I got there forcing me to drive much further to another location . This has happened to me before and it is very frustrating. I may use another service next time.ADAMFREDERICK E.
Pick up tool 30 mins and has to ask for the equipment I reservedSTEVENBRIAN S.
Le client n'a pas laissé de commentaire.Keaton T. | Premières impressions
If they people that where working yesterday noSITTARA C.
Le client n'a pas laissé de commentaire.bryan P.
Always great service.Dorian S.
Everything went great with U-Haul storage as always.Edrina B. | Expérience générale
Le client n'a pas laissé de commentaire.MARIAHVIRGINIA W.
Le client n'a pas laissé de commentaire.JASMINECHANTAY R.
Le client n'a pas laissé de commentaire.Sophia V.
Le client n'a pas laissé de commentaire.MARY E, H. | Expérience générale
Le client n'a pas laissé de commentaire.Michael W.
Le client n'a pas laissé de commentaire.TIMOTHY T.
Improve computer issues! Took over 20 mins to complete reservation of equipment. MerciANTHONYTRENT J.
Le client n'a pas laissé de commentaire.LARRYDONALD G.
Everything worked out great the staff was very helpful. Over all had a great experience.BRIANALEE B.
Le client n'a pas laissé de commentaire.PAMELA RENEE S.
Great and fast service. Thanks!JOHNG S.
Le client n'a pas laissé de commentaire.DAVEKENNETH J.
Great job to the staff with helping me secure my reservation and outside hooking up my trailer.PHILLIPMICHAEL C.
Le client n'a pas laissé de commentaire.VERNONSHELTON B.
Put on the website the 10' trucks don't have loading rampsKEVINJOHN T.
Great staff.. I keep going back!TIONI W.
Manager wearing pentagram earrings told me she's often able to pressure customers into buying insurance. It wasn't the most professional reveal but good for her. Manager stated motorcycle trailers must be returned to same location. Also said credit card reader doesn't sense card chips and hasn't for a year. The young man who hooked up the trailer was on video chat with his girlfriend the entire interaction, or should I say non-interaction? He did put the phone in his pocket to hook up the trailer. Never checked to see if lights worked. // Apathy in the air when I returned trailer. Observed U-Haul employee face-in-phone who may have been responsible for meeting people under the return overhang area, which was blocked with a empty U-Haul truck. No one came out, so I went in. Same manager stated going to walk to Walmart. New employee stated, "Sure, leave the new girl alone." Another employee helped her, thankfully. I ended up backing up and disconnected the trailer myself because no one came out to help. Drove away shaking my head at how apathetic the U-crew is.BENJAMINJOHN W.
Le client n'a pas laissé de commentaire.ARIANE M.
The door was not in good working order and fell on my boyfriend's head/neck. Later I was told the truck should have never been rented out.ANDREANICOLE B.
Quick reservation, equipment available and ready and smooth returnADRIANMAYS J.
Le client n'a pas laissé de commentaire.Mechelle W. | Premières impressions
Customer service is excellent..everybody is cool ðŸ˜ŽKYALISALMAD P.
Le client n'a pas laissé de commentaire.CRISTALLASHELLE J.
Customer service was absolutely awful. The hitch install was bad too. My husband is going to have to bring my van back to rectify the issues. We are very unhappykelly M.
Nothing, was very satisfying..Berthene R.
Le client n'a pas laissé de commentaire.SUSANA R.
Le client n'a pas laissé de commentaire.SAMANTHACASON W.
suggestion, please clean the windows before your customers pick up.DAVIDW C.
Le client n'a pas laissé de commentaire.BRYANSAMUEL VINS P.
They need better and more parking spaces!Naomi B. | Premières impressions
Nothing. Everyone was great. Isabelle and Deshawn were awesome. And Zane was great when I returned the equipment.ARIELLYNN S.
Le client n'a pas laissé de commentaire.STEPHENJOSEPH P.
Le client n'a pas laissé de commentaire.LAMARRMIKHAIL L.
Le client n'a pas laissé de commentaire.Tatiana W.
Le client n'a pas laissé de commentaire.Jerry L.
Le client n'a pas laissé de commentaire.Robert C.
Better customer service! I was inquiring information because I was unfamiliar about the mobile pick up option, and I quickly parked in front of the door while my parents were in the vehicle and son. As I was walking inside the door, a driver passed by saying I couldn't park in front being rude. I didn't even know if she was an employee. So I entered and there were two customers in front. The lady that was rude had quickly walked behind me and went to sign paperwork and she told the lady who appeared to be the supervisor, to say someone block the entrance when I didn't. The supervisor escalated the situation further, and I told her that I will call my parents to move the car to ask her a question about the mobile pick up. She quickly left the customer she was attending to tell my parents to move the car, she banged on my car and my dad was highly upset that she started screaming at him to move the car when I told her I was calling them to move the car. Highly despicable, and I was on a time crunch she could've help me and made it difficult to search for my reservation, she didn't want to service me, so she tended to other customers while trying to ignore me. Worst experience ever at this facility!JOANA D.
Le client n'a pas laissé de commentaire.Regan H. | Expérience générale
I moved into your facility several years ago so I am a bit confused why I received this email to rate my move in experience that occurred over four years agoWilliam M. | Premières impressions
I made a reservation online for an 8' pick up truck to be picked up at 8PM using 24/7 truck share. Once I got to the store to begin the pickup process I received an error message saying that I had to wait until the store opened to pick up the truck...I called customer service and waited for 45+ minutes for someone to help me only to discover that this location does not have all of its trucks signed up for 24/7 truck share. Why would you let me reserve something that doesnt have the means to be picked up after hours? Customer service switched our reservation to a different truck that did have truck share so we were able to use that.Hannah J.
Le client n'a pas laissé de commentaire.Beckie B.
Arrived at location before closing, Staff processed my rental at register and was complete 1 minutes after closing time... the staff left without assisting me because it was after closing. I had to move two trailers by myself to get my rental. I will not come back to this location.JONATHANCARL A.
Le client n'a pas laissé de commentaire.KHRISTINA J.
Le client n'a pas laissé de commentaire.KENNETH L. | Premières impressions
Le client n'a pas laissé de commentaire.JAMESLOUIS R.
Le client n'a pas laissé de commentaire.Michael P.
Le client n'a pas laissé de commentaire.Samuel M.
Employees were very concerned and apologetic about the situation, mentioned they would've contacted a close u haul to make an exchange to make travels betterJames S.
Le client n'a pas laissé de commentaire.PAMELA RENEE S.
Le client n'a pas laissé de commentaire.JAMESMERTON I.
Service was good and personal was helpful. But only thing was when I came to 1023 W Mercury Blvd Hampton, VA 23666 location and asked to drope off my truck there because location that was assigned to me was closed and when I called they hang up in a middle of my question, they said no, you have to drope off there. We were driving 7 hours and were so tired. So we went to closed location and called u-haul. And they changed the location to 1023 W Mercury Blvd Hampton, VA 23666. So they just wast our time and made us drive more. That's why only 4 stars.Oleksii D.
Le client n'a pas laissé de commentaire.Anna S. | Premières impressions
Le client n'a pas laissé de commentaire.FERDINAND L.
Le client n'a pas laissé de commentaire.Alex C. | Premières impressions
Hire meDERRELLKUGEAN B.
My experience with reserving trucks are pretty good but this last reservation , the inside wasn't clean.I didn't have any other concerns except that one time.Ellen B.
Helped unload trailerKenneth U.
Access code did not work, had to receive card to get into unit buildingNicole C. | Online Move In
Le client n'a pas laissé de commentaire.Nicole C.
Le client n'a pas laissé de commentaire.ANDREPIERRE S.
Le client n'a pas laissé de commentaire.FRANKLYNCOREY J.
Le client n'a pas laissé de commentaire.ALAN A.
Le client n'a pas laissé de commentaire.EUGENE D.
Le client n'a pas laissé de commentaire.Kaylee B. | Online Move In
One of the workers was not pleasant AT ALL. Her demeanor was not one that made it seem like she wanted to help with something as basic as helping me understand the process for renting materials. I even witnessed her mumble a smart comment under her breath towards another customer. However, when I went to return items that I purchased the person who assisted me then was pleasant and it was refreshing.Alexis J.
Worst customer service I've ever had. I wanted to confirm our reservation and was left on hold for an hour and a half. We made it halfway through North Carolina before getting answered. The girl on the phone was beyond rude and short about helping. We finally get there and she tells me that they're closed I ask how I can sign in online and she just repeats that they're closed and she can't help me at all. It was 7:03. I asked where I was gonna put a huge truck, moving from Florida to Virginia and she shrugged at me. The next day was no better trying to get checked in. Same girl. Same bad attitude. Whoever called later to resolve an issue was much better but we're never using uhaul to move again after this experience.Kyla B. | Online Move In
Le client n'a pas laissé de commentaire.Barbra H.
Le client n'a pas laissé de commentaire.Ravi P.
Le client n'a pas laissé de commentaire.Edrina B.
Le client n'a pas laissé de commentaire.Dorothy D. | Premières impressions
Le client n'a pas laissé de commentaire.christian p. | Expérience générale
I was over charged, I never rented a dolly, but was charged for it, I've requested to speak with multiple people about it and haven't heard anything back. The truck leaked therefor the couch and king box spring all got ruined. The truck could barely brake, steering wheel was all over the place. Felt like a death trap on wheels.. would I recommend my friends or family? No.. but would you recommend yours?PORSCHALYNN L.
The folks here were extremely kind and took very good care of me! Merci.Brittany E.
Le client n'a pas laissé de commentaire.Ariel S.
Very good serviceWILLIAMROBERT B.
Le client n'a pas laissé de commentaire.IRVINGEDWARD W.
The two girls that work there are rude , nasty to customers and workers. I think one is the manager. The both have short boy hair cuts. They are very rude, bad customer service and treat the employees bad in front of a long line of customers. These two are ruining this uhaul location.RAMEIKAKIA C.
Le client n'a pas laissé de commentaire.TERRELL R. | Expérience générale
The truck was dirty. Had Subway trash along with USED tissues. Maybe needed an alignment or something. Had issues picking up the truck. I have been waiting for a call back from a supervisor to address issues. They OVER charged me for the rental. My overall experience this time wasn't good at all.DyKisha R.
Le client n'a pas laissé de commentaire.SUSANELAINE E.
Le client n'a pas laissé de commentaire.FRANKMATHEW G.
Le client n'a pas laissé de commentaire.PATRICE JOANN A. | Premières impressions
Great ServiceTONYMARCELL B.
Le client n'a pas laissé de commentaire.Farahnaz K.
Le client n'a pas laissé de commentaire.AMANDAMAE W.
Le client n'a pas laissé de commentaire.Kenneth D.
Le client n'a pas laissé de commentaire.MICHAELDAVID C.
Le client n'a pas laissé de commentaire.Donald W.
I think a rep should accompany the customer to check the vehicle for damage and correctly reported gas reading.MARKFRANCIS C.
There's nothing need to be doneGARY E.
Le client n'a pas laissé de commentaire.JEFFREYKEITH N.
Le client n'a pas laissé de commentaire.DWIGHT C.
Le client n'a pas laissé de commentaire.JESSICAEVETTE C.
Le client n'a pas laissé de commentaire.GREGORY B.
Le client n'a pas laissé de commentaire.SEANWARDELL H.
Staff was supportive from day 1joseph w. | Expérience générale
The swipe card only works on 1 of 2 machines. The manual 4 digit code only worked on 1 of 2 machines.Jennifer M. | Premières impressions
The staff was excellent and helpful. We had a problem with the scheduling and dispatch though. I had reserved a truck for pickup at 10AM. When I arrived, I found out that my pick-up was changed to 5PM, and that I should have received a call from U-Haul, but I never did. The staff was able to find me a different truck, but only after a lengthy wait dealing with U-Haul's scheduling software.KEVINMERRIT M.
Le client n'a pas laissé de commentaire.ANGELAREBECCA J.
I rated 4 stars only because on 2 occasions I had to go inside to have my access code reset.Jeannine W. | Online Move In
Le client n'a pas laissé de commentaire.Elizabeth B. | Expérience générale
Le client n'a pas laissé de commentaire.Latanya F. | Online Move In
You need to give Rhonda a raise!Edrina B. | Premières impressions
It's a two story storage facility with no ramps or elevators or hand trucks. The doors were wide open both times we were there, anyone could have walked in or out. My sister was able to cancel and close the account, whose name was not on the account at all, and nobody even called me to see if I wanted it closed- glad she wasn't somebody's vindictive ex or stalker! This facility is not at all secure.Lee A. | Expérience générale
Le client n'a pas laissé de commentaire.dustin n. | Premières impressions
Le client n'a pas laissé de commentaire.amanda c. | Premières impressions
Le client n'a pas laissé de commentaire.Tyler S. | Online Move In
The lock for my unit was jammed after one use in less than 24 hrs I informed an associate she told me To call pop a lock without even taking a look at the lock to see if it was a defective lock that I purchased from uhaulNatasha J. | Online Move In
Le client n'a pas laissé de commentaire.Angela P. | Premières impressions
Le client n'a pas laissé de commentaire.Nijel D. | Premières impressions
The truck I was given brakes were bad and -Control are clicking and popppng -Break booster hissing and trouble breaking -breaks squishy and screeching -steering wheel shakes severe at 45mph and upXavier L. | Expérience générale
Le client n'a pas laissé de commentaire.justin r. | Expérience générale
Le client n'a pas laissé de commentaire.julia j. | Premières impressions
Uhaul has the absolute worst customer service I have ever dealt with, and this facility falls right in line with the poor standard set forth by uhaul. Whether it's dealing with customer service over the phone, or directly with the facility, Uhaul maintains a consistent level of abysmal customer service. If I can help it, I will never use uhaul again for anything and I will make sure that any of my Sailors that work for me or with me, follow the same suit.Brian S. | Expérience générale
Awesome facility. Very clean. Good climate control.Xavier D. | Expérience générale
Le client n'a pas laissé de commentaire.Brooklyn H. | Expérience générale
Le client n'a pas laissé de commentaire.Paula P. | Expérience générale
Le client n'a pas laissé de commentaire.Eric R. | Expérience générale
Le client n'a pas laissé de commentaire.FRANCES GERALDINE P. | Premières impressions
The reason I wouldn't recommend is one months after I put my things in storage they raised the place. Not a year or six months but one month later. I need storage for six months and budget for six months. I know cost of living etc go up etc. but they only gave three week notice after one month. Not a 60 day notice but hey it's thief business but budget with more in mind because will go upLaTrina D. | Expérience générale
Le client n'a pas laissé de commentaire.RAMAR KYLE T. | Premières impressions
Le client n'a pas laissé de commentaire.Simone H. | Premières impressions
Le client n'a pas laissé de commentaire.Xavier L. | Premières impressions
Le client n'a pas laissé de commentaire.Jason L. | Expérience générale
Staff was very helpful.SEAN D. | Online Move In
Le client n'a pas laissé de commentaire.MUSTAFALEON B. | Expérience générale
Great experience each time!!Tamesha T. | Expérience générale
I'd rented at this facility for 2 years in a row (during the summer). When COVID hit and students were forced to leave campus I again went to this facility. We live in California so I was forced to rent the unit for 14 consecutive months because Hampton did not reopen their campus. Month after month I asked the staff if there were any discounts being offered and was always told no. In light of all of the COVID restrictions and where we live it would have been nice if there was a discount offered.cheryl r. | Expérience générale
Le client n'a pas laissé de commentaire.ROOSEVELT W. | Premières impressions
Le client n'a pas laissé de commentaire.Christian D. | Expérience générale
Continue used it til it's time to move outLadonna m. | Premières impressions
Le client n'a pas laissé de commentaire.thurman d. | Expérience générale
Le client n'a pas laissé de commentaire.Deborah S. | Expérience générale
Everything was great except my card key never worked so everytime I needed to go in I had to get someone from the office to let me inMYRA D. | Expérience générale
Le client n'a pas laissé de commentaire.Shawn H. | Expérience générale
We wound up going to another storage unit place because the halls for the storage facility were too small to where we coiling maneuver things into the unit. The doors for the 8x10 units are too small, large furniture would be difficult to fit in. The entrance into the units are fairly hidden so we had to ask where the entrance was. There was one or two helpful workers there that got us the help we needed. The ceiling on the inside looked like it was falling apartAlicia S. | Online Move In
Le client n'a pas laissé de commentaire.Contessa W. | Expérience générale
Le client n'a pas laissé de commentaire.ryan w. | Expérience générale
Staff was really nice and helpful.Mihaela O. | Premières impressions
I had no problems. The staff was friendly and helpful.Leslie A. | Expérience générale
The store manager Ronda is always very Respectful and professional. Her staff is as well. Which shows she leads well.Sakia G. | Expérience générale
It was great I will tell friends or family about UHaulkelly d. | Expérience générale
The staff was very friendly and helpful. Latoya was a sweet heart and the young men who's names I didn't get went out of their way to assist us. I would definitely use this place againLeslie A. | Premières impressions
I played for a whole month, but when I took my stuff out on the 12th of the month they wouldn't credit me or give me the other half of my money.edrina b. | Expérience générale
Great staff!Cynthia G. | Expérience générale
I appreciated that the bathrooms were clean. The only issue I really had was that the angle and height of the entrance to the storage unit made it near impossible to move my couch in.LeeQuan M. | Premières impressions
The questions above do not capture the difficulty that I had with this facility. The difficulty is in the design --- narrow labyrinthine hallways, low ceilings, limited access points, lack of carts, lack of elevators or lifts to the split-level units -- which made this facility very unwelcoming. I took one look at the unit and said "forget it." Went around the corner to Extra Space Storage and got something much more acceptable.David J. | Expérience générale
The questions you ask above are not adequate for an accurate assessment of this facility. Although the facility was mostly clean and the staff was helpful, the set up of the facility is very poor. The limited number of access points, the narrow passageways, The small doors, the low ceiling, and the stairs required to climb make this a very undesirable storage facility. I decided immediately to go find a different facility. I would not recommend this one to anyone.David J. | Premières impressions
I thank you for my things being safe and big free. Will certainly use again.Shelley Z. | Expérience générale
My only issue is that when the doors were changed, the new keys for the lock weren't mailed right away. I waited almost a year and then had to send a friend who lives locally to pick them up for me. The lack of communication regarding the keys was not what should have happened. Every time I called, someone who tell me that the keys haven't been mailed because they were waiting on people's updated addresses so all the keys could be mailed at once. To me, that doesn't make any sense. They could have mailed in batches. Aside from that experience, the storage experience was good.Alexis W. | Expérience générale
Le client n'a pas laissé de commentaire.Windy B. | Premières impressions
The person that waited on me was very pleasant. She kept a smile on her face. Very knowledgeable about U-Haul.UNITED STEEL W. | Premières impressions
The staff was ver Professional , very kind, and fast thank a lotkelly d. | Premières impressions
The clerk was fast and efficientJacqueline W. | Premières impressions
I think the service I received was great. Keep up the good work.ANDREW R. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!