Évaluations des clients U-Haul Moving & Storage at Commercial Ave

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Commercial Ave

Cote générale :

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Valerie C.
Évaluation :

Terrible customer service. Tried to go talk to someone working to get a clean uhaul and dolly I had paid for that was not in the truck, and the lady snapped at me that I couldn't come in the office Bc she had a customer (I couldn't tell if the person was a customer or staff). Then a giant line formed after I went back to the uhaul to clean it myself so I decided to just leave with no dolly. The truck looked like it had literally been lived in it was that disgusting. My husband and I had to spend 15 minutes with Clorox wipes cleaning it to even be able to sit in the cab. I will never rent from U-Haul again because of this experience and definitely not from this location.

LARREN H.
Évaluation :

Le client n'a pas laissé de commentaire.

Ira D. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Regina C.
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Rental time for just a dolly took longer than when I rented a truck

JAMES H.
Évaluation :

All I did was drop off the key.

Natalia P.
Évaluation :

The lady behind the counter was extremely rude. I never been treated that way in my entire life!!! She shouldn't work in the customer service, because she has no idea what is it at all!

Kris F. | Premières impressions |
Évaluation :

The staff here is always pleasant, insightful and very informative. Great experience. Thank you

JASON R.
Évaluation :

Nothing, I've already told my friends this is the best location in raleigh.

Frederick C.
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Employees were very helpful and insightful. Great location.

Wayne D. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Catherine C.
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Le client n'a pas laissé de commentaire.

Carlos E.
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Le client n'a pas laissé de commentaire.

John N.
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Le client n'a pas laissé de commentaire.

Linda H.
Évaluation :

Customer service was quite rewarding...it was safe, fast, clean and efficient. I left with everything I needed which made my job easier. The young lady at this site as very polite and professional. She appeared to take pride in her work! Thank you U-Haul Linda Hampton

Kristi M.
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Le client n'a pas laissé de commentaire.

Antonio H.
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Le client n'a pas laissé de commentaire.

Jacob P.
Évaluation :

Staff could be a bit more patient to listen.

Angela C.
Évaluation :

Provide another person that can check people out in addition to the manager.

desiona R.
Évaluation :

Keep up the great work. Hats off to the Manager and staff

M Yvonne F.
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Awesome service and employees were great

Lisandro H.
Évaluation :

The cab smelled like cigarettes. Other than that the service was great.

STEVEN S.
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Le client n'a pas laissé de commentaire.

Sara L.
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Le client n'a pas laissé de commentaire.

madeline D.
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Le client n'a pas laissé de commentaire.

Ryan L.
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Le client n'a pas laissé de commentaire.

Alana B.
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Over priced for such a quick trip...

Luis U.
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I was required to provide an alternate contact with name and number. Like I'm some kinda of child or unreliable stupid customer who needs their mom to speak for them, I was told it was a corporate requirement? Let me say that if wouldn't have had an already busy day that day I would've gone somewhere. It's a poorly thought requirement. What's the point on having a copy of my drivers license and credit card information? The person at the store was very helpful and had a great customer service attitude but this requirement will definitely make me look for a different company for the next time

leah S.
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Le client n'a pas laissé de commentaire.

CYNTHIA H.
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Excellent customer service. She multi-tasked and continually communicated to the 4-5 customers waiting outside and on the phone. I'm a Technician Supervisor at Rex and if possible would recruit her due to her positive work ethic and excellent customer service! Always a great experience at this location!

James L.
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Le client n'a pas laissé de commentaire.

Jaquita H. | Premières impressions |
Évaluation :

Ms. Mims provided me EXCELLENT customer service and went above and beyond to make sure ALL of my moving needs were met and that my transition went smoothly. I will be recommending this storage & U-Haul facility to my friends and colleagues. I would like to also add that the staff assisted me without any complaints even though the golf cart was broken and they had to walk and service EVERYONE by foot. I am a manager for a Fortune 500 company and I think it is a shame this company has yet to fix the broken golf cart or provide a new one for their staff. I will be investigating who owns this particular location so that I can let them know my thoughts as well. It's IMPORTANT to value and treat your employees well, especially when they are providing excellence and representing the company to and with the highest of standards. Moving forward I hope this matter will be addressed swiftly. Thank you, Jaquita Harvey jaquita.harvey7@gmail.com 346-240-5432

Kye P.
Évaluation :

Truck was dirty everywhere inside, with covid going on you would think they would at least vacuum the inside or wipe down the cup holders, also found a used mask right on the dash board. Associate just gave me keys and said they it was out there on the line, never went over how to operate anything or walk around the vehicle at all. Very below average experience compared to others I've visited.

Chris A.
Évaluation :

was called for payment after returning the vehicle and having been charge 3 separate times for a .40 cent balance that was approved on my credit card.

Jeffrey M.
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The site manager did a great job speeding my check-in and return in a pleasant manner.

Abdelnaser H.
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Le client n'a pas laissé de commentaire.

Courtney J.
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Le client n'a pas laissé de commentaire.

LAURA PAGE W.
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Le client n'a pas laissé de commentaire.

Shannon M.
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Great employee, super fast and friendly.

Alyssa Y.
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Le client n'a pas laissé de commentaire.

Lee M.
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Le client n'a pas laissé de commentaire.

Brett H.
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The van was dirty inside and out, but I didn't mind some I just needed to transport a piece of furniture locally. Overall good experience and nice van!

Jay L.
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Very friendly helpful manager and team. Everybody there was great to deal with - that is what makes the difference.

Mark B. | Premières impressions |
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Devern was great!!!

erin H.
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Le client n'a pas laissé de commentaire.

IRELANDELIZABETH A.
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Poor customer service, talked negatively about previous customers while I waited in line for my reservation. Long wait times and very unprofessional staff.

Michael D.
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Le client n'a pas laissé de commentaire.

OLIVIA T.
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Le client n'a pas laissé de commentaire.

Gordon N.
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Need to get newer vehicles.

Luis A.
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Only one person working. Had to wait but she acknowledged I was there.

GEORGE W.
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Although vehicle was clean, there was dog hair on the passenger seats. Perhaps a policy on pets in vehicles(additional charge, etc)

Christian F.
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Le client n'a pas laissé de commentaire.

Katie C.
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My truck rental went smoothly and efficiently and the truck was in excellent shape. But what made the rental experience fantastic was the salesperson that helped me, Devern Mims. She was fantastic! She was so busy, juggling customers and phone calls, and did so with patience and kindness. It was a pleasure to work with her and if I ever have to use UHaul again I will definitely be returning to see her. So grateful for her help!

Heather M.
Évaluation :

Your gates don't work, which kept my items locked inside and unable to access. I then had to move my items that i had in the U-haul that were suppose to go into the unit, back to my new apartment. Then my van died. Several hours with customer service to get somebody out to fix the van past 2:30am— which lead me to have the van and my things in storage (which i had zero access too) much longer than planned— which i had to pay hundreds$ for. Then i was told i would get emailed a receipt after finally closing the unit- which i never did.

Alexy M. | Expérience générale |
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I have my stuff in this facility for one year and a half , the access was always easy but all my stuff was covered in a thick layer of dust and mice poo. It seemed like there were a construction right above my unit. I had to throw away my couch, chair, wash three times my clothes and super clean the rest of my other furniture. Also, the stuff weren’t friendly and neither helpful. Bad experience in this facility.

bruce J.
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Great customer service!

sofia T.
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Front desk was rude and not very helpful

ADAM J.
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Le client n'a pas laissé de commentaire.

ALISA M.
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Le client n'a pas laissé de commentaire.

Julie H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

SHEENA J.
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Woman at front desk is extremely rude. She had an attitide in the morning when I picked up the truck and apparently wasnt able to shake it off when I returned the vechicle 6 hours later. I also witnessed her being rude/condescending to other customers.

DAFFIE M.
Évaluation :

love the service

Taylor A.
Évaluation :

First of all you advertise this as being an affordable option for moving, but after everything is tacked on and all is done it is equally as expensive as just hiring a moving company with their own truck. Had I known this, I would've NEVER rented a uhaul, nor would I have gone through all of the work of moving myself! Second, this company is NOT accommodating even though the representative is happy to tell you that you can make changes at any time, which is simply not true. Even if you're an hour late you get charged for an entire extra day's rental; and, if you happen to find a closer location to your new house as a drop off, $200 is a completely ridiculous fee to pay. Needless to say, I will absolutely never utilize this business ever again and I will urge everyone I know not to either.

Pamela R.
Évaluation :

Everything was great!

JENNIFER B.
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Le client n'a pas laissé de commentaire.

randal M.
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The guys working there was very helpful and friendly.

Phillip F.
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Le client n'a pas laissé de commentaire.

Steven K.
Évaluation :

Each of the U haul folks I met with were friendly, helpful and professional. Good overall experience!

Steven K. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Jeanette W.
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Le client n'a pas laissé de commentaire.

Deborah E. | Premières impressions |
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My experience with the service representative at the facility was excellent. He was courteous efficient and professional.

Mark S.
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Le client n'a pas laissé de commentaire.

William H.
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Everyone was prompt, professional and competent. I had a good experience.

William Q.
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Le client n'a pas laissé de commentaire.

DEBORAH E.
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Le client n'a pas laissé de commentaire.

Jean S.
Évaluation :

I didn't go to the drop off

Mike F.
Évaluation :

Could have been a little more "mask conscious' but not too bad. Both the service guy and I missed the bare wire in the pigtail. Got lucky...no damage.

Samuel W.
Évaluation :

When picking up my rental, I was given the wrong keys, which took a few minutes to straighten out. It was fixes without much difficulty though, so no issue. When dropping off my rental, both employees with whom I interacted seemed quite bothered by my desire to verify the mileage and fuel gauge so I could know my final bill amount. Both employees told me that the other would help me, and both became frustrated when I mentioned what the other said. I waited around 15-20 minutes after being told that they'd be "right there" and going to find someone multiple times.

WENDY S.
Évaluation :

It was a quick and easy process to rent the vehicle vehicle I used. I highly recommend this location.

KENNETH W.
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Le client n'a pas laissé de commentaire.

Gordon L.
Évaluation :

Staff were very friendly and helpful

Vinay D.
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Le client n'a pas laissé de commentaire.

Keith E.
Évaluation :

Nothing really. The attendant was great and made it easy for me.

RUSSELL W.
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Le client n'a pas laissé de commentaire.

Brandan I.
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Is confusing on where to park

Jeffrey B.
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Le client n'a pas laissé de commentaire.

Barnell M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Daniel K.
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Le client n'a pas laissé de commentaire.

Michaele G.
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Le client n'a pas laissé de commentaire.

RUSSELL S.
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Le client n'a pas laissé de commentaire.

STEVEN S.
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Le client n'a pas laissé de commentaire.

Charlie S.
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The customer service agent was highly professional, he arranged a fairly new truck for rental and maintained safe coronavirus protocols.

Antonio M.
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Le client n'a pas laissé de commentaire.

Ghita D.
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Le client n'a pas laissé de commentaire.

William J.
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Le client n'a pas laissé de commentaire.

John S.
Évaluation :

Include return instructions in an email. We went after hours to return and there was no instructions. Luckily my car lights happen to shine on a sign on the gate that mentioned 24/7 returns. I went to that email and followed instructions. It would have been helpful to know what to do in advance..

Ayalu R.
Évaluation :

Le client n'a pas laissé de commentaire.

William Q.
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Le client n'a pas laissé de commentaire.

William B.
Évaluation :

Only thing, just check the tire pressure occasionally. Particularly when the weather changes over to cooler temperatures. Left front was at 18 psi. Had to slow down morning schedule a bit to stop and inflate the tire.

CESAR J.
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Le client n'a pas laissé de commentaire.

Kimberly J.
Évaluation :

The people working that day were AMAZING!!

Milo B.
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Le client n'a pas laissé de commentaire.

Quy M.
Évaluation :

The staff was great. My only issue was that the equipment I reserved was not there for pickup. The woman helping me did a great job and got me a replacement truck so I can continue with my move. She saved the day and the experience.

SAMUEL W.
Évaluation :

I love uhaul!!!!!

PAULA W.
Évaluation :

Friendly and very competent staff. I rented a 20' truck twice in the last 2 months here. The 2nd truck was a little rougher ride, but older too. I will use this site AND recommend to friends.

Nikkia W. | Expérience générale |
Évaluation :

I would have given y’all and excellent but my refund wasn’t returned yet!!

SHELLY C.
Évaluation :

Everything and everyone were great

STEVEN C.
Évaluation :

Dont schedule appointments before you open if there's no way to get in the vehicle we rented.......

Keith W.
Évaluation :

I had to wait WAYYY too long to get my truck that morning. I've rented here before and it was a quick pickup. This morning there was only one person working and it took 30 minutes to get my truck

Dan W.
Évaluation :

Le client n'a pas laissé de commentaire.

James S.
Évaluation :

Le client n'a pas laissé de commentaire.

Maricela D.
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Le client n'a pas laissé de commentaire.

Lorraine W. | Expérience générale |
Évaluation :

thank you for always being there to assist us!

Seth R. | Expérience générale |
Évaluation :

I didn’t have to feel like my stuff was gonna be stolen, professional group of workers at this location, nothing got wet, nothing got moldy, very good experience here thank you!

Tracie R. | Expérience générale |
Évaluation :

Hard to fit a 26 foot truck in the isles

rebecca t. | Premières impressions |
Évaluation :

We returned the truck and put the key in the box but original keys were lost during moving

JEREMY C. | Expérience générale |
Évaluation :

First of all my belongings got wet while they were in the storage unit and the customer service person told me I should have gotten the insurance. Secondly I keep getting these emails saying I owe money when I was supposed to get a free month of storage with a truck rental. My things were only in there two weeks, I rented truck both times and they still send me an invoice 30 days later saying I owe a late fee. This place is terrible no one seems to be running the show properly. I will never use this place again and can someone please look into my account to make sure they aren’t reporting me to a credit agency for owing money. I don’t owe any money

Sade B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Kerry C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Katelyn T. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Katelyn T. | Premières impressions |
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Staff were very friendly and welcoming. They accommodated my needs throughout my visit.

Mary Ann M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

ALEXANDER B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Barry T. | Expérience générale |
Évaluation :

Dirty, mice droppings everywhere, poor lighting, poor service, would not let my moving truck in to pick Items Pricing on website said I owed nothing then I got hit with a late charge.

Jack M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

barry w. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jennifer M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Margaret D. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Lisa L. | Premières impressions |
Évaluation :

Much appreciated customer service

DAN F. | Expérience générale |
Évaluation :

Overall it was a good facility to meet my needs. The only issue I ever really had was that the access hours were changed away from the 24 hours a day we originally had, and couldn't get in one night

Stephania T. | Expérience générale |
Évaluation :

My out date was actually 11/22 /19 !!!!

Judy L. | Expérience générale |
Évaluation :

Great Business

GARY B. | Premières impressions |
Évaluation :

Friendly, fair, clean facility

Elisa M. | Premières impressions |
Évaluation :

The young man who helped us was very friendly, quick and knowledgeable. The storage unit was clean.

Gary R. | Expérience générale |
Évaluation :

Roaches rats spiders in and around my unit. I had to spend my money on traps and pesticides before removing my items!!! Horrible!!! Uhaul needs PROFESSIONAL PEST SERVICE!!! Not JUST A CAN OF RAID!!!!

Sandra S. | Expérience générale |
Évaluation :

the people were friendly and very helpful they were able to make a very hectic day into an pleasant one

Jeff S. | Expérience générale |
Évaluation :

practice of doing a 4 day check out is so unfair. I was done with trip in 1 day. drove less miles. shouldn't have to pay the amount and it is cheating me out of money! I expect a more realistic bill!

Alexy M. | Premières impressions |
Évaluation :

We received an Excellent customer service. We had a reservation for a small storage unit but it was too small for all the things we had so the guy helped us immediately. He was very kind and accurate.

RUTH S. | Expérience générale |
Évaluation :

worked for us

tony T. | Premières impressions |
Évaluation :

I got a storage unit, and they opened up the wrong one initially, and when they opened it it 100 roaches ran out all over that people stuff , so he opened another and more bugs. JUST NASTY !

kelley w. | Premières impressions |
Évaluation :

Adam was excellent. Uhaul is a nightmare.

RONALD W. | Expérience générale |
Évaluation :

they changed the doors but left a gap. Told me they’d install a spacer and didn’t. Water damaged my box of old military and ruined them. All my belongings covered in pollen.

Joao M. | Expérience générale |
Évaluation :

very friendly and helpful staff

Cory S. | Expérience générale |
Évaluation :

Great service

Cory S. | Premières impressions |
Évaluation :

Great service!!!!

TIONA W. | Expérience générale |
Évaluation :

Mr. Ken was awesome to work with. I had a few issues with my unit and Mr. Ken I feel was very understanding and very attentive to my concerns and addressing my needs. I am grateful for His service!!

Carlotta K. | Expérience générale |
Évaluation :

Fast and easy booking

ann l. | Premières impressions |
Évaluation :

They really went the extra mile and met my needs on an efficient and speedy basis. Ann

GLEB S. | Expérience générale |
Évaluation :

Best experience

BARRY W. | Expérience générale |
Évaluation :

Ken Emerson always has great customer service.

Craig M. | Expérience générale |
Évaluation :

Very happy

barry w. | Premières impressions |
Évaluation :

Outstanding seevice

Brian M. | Expérience générale |
Évaluation :

Excellent courtesy service

James A. F. | Réservation |
Évaluation :

Another successful U-Haul moving memory.

Ann S. | Expérience générale |
Évaluation :

Professional and polite staff

TATSIANA Z. | Expérience générale |
Évaluation :

Great experience!

ANDREW S. | Expérience générale |
Évaluation :

Very friendly

Shantella W. | Réservation |
Évaluation :

It was a pleasure doing business with your location

Carlotta K. | Réservation |
Évaluation :

Nice storage area, all my stuff fitted in.

Howard M. | Expérience générale |
Évaluation :

The manager and staff were always super nice and helpful.

Angela M. | Expérience générale |
Évaluation :

Outstanding customer service!

Ann S. | Réservation |
Évaluation :

Professional and friendly. Would use again.

Shea K. | Expérience générale |
Évaluation :

feedback

JAMES F. | Expérience générale |
Évaluation :

The service experience couldn't have been better. However I've waited too long multiple times to get in and out of the facilities due to traffic and moving trucks being in the way of the gate.

Jennifer G. | Expérience générale |
Évaluation :

It was quick and easy to be able to get a storage unit

Melanie N. | Expérience générale |
Évaluation :

The young lady that work here at this site went way beyond the call of duty to make everyone feel comfortable and at ease,she was very knowledgeable of her job.Everyone left with a smile including me.

Mary H. | Expérience générale |
Évaluation :

Ken and Adam always made me feel safe & welcome at all my visits. They should be commended for their outstanding customer service approach.

Marilyn H. | Expérience générale |
Évaluation :

great

CHRISTOPHER VINC W. | Expérience générale |
Évaluation :

Very hard to get out of. The rows are very narrow so you may be stuck if someone else has a truck for their unit. Even with the door locked, pollen, dust, and more were spread out throughout the unit.

Denise H. | Expérience générale |
Évaluation :

Ken was so helpful and helped make a difficult move go smoothly.

David L. | Expérience générale |
Évaluation :

My family and I are always happy with the service we receive at Uhaul. The staff are friendly, helpful, and professional.

JASMEEN P. | Expérience générale |
Évaluation :

Conveniently located for our Office. However, price was higher than most. This was one of the reasons when had to close them. Too Costly!

Non reviews have been submitted for this location.

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