Customer Reviews for U-Haul Moving & Storage at Downtown

Évaluation :

5

The office person was friendly and professional. This is the second time we rented from this location and she did both of our reservations. When I returned the truck the fellow working in the return area outside was also friendly and energetic.

Évaluation :

4

Just keep doing what they're doing, the equipment they had was in good shape and the employees are very friendly and helpful.

Évaluation :

5

Mileage rate are too high

Évaluation :

5

The simplicity & efficiency by the staff is amazing. I was in and out in a matter of minutes. The staff were friendly & communicative. The return process was lighting fast. I was greeted and tended to immediately upon entering the lot.

Évaluation :

5

Only problem I had was locating the drop box , the store said it closed at 7 & wasn’t open when I returned & I had difficulty locating it

Évaluation :

4

It is not uncommon for UHaul equipment to be dirty on the outside when picked up, but that is not important to me. But the inside must be cleaned (especially the cargo area), and in general, this location does very well in that respect. The one shortcoming I often experience is that the windshield is not clean, especially on the inside. That is a safety issue, and it is frustrating.

Évaluation :

1

They charged me $48 for fuel even though I drove only 5 miles. I should have known they were planning to pull a fast one on me when they rented the truck with less than 1/4 tank of gas.

Évaluation :

5

All good. The agent I worked with, James, was very pleasant to work with, patient and helpful!

Évaluation :

4

I could not figure out how to do the pickup with out going inside.

Évaluation :

4

Service was great, they accomdated us being a few mins late close to closing time! So thankful, lady at desk was very nice and quick to get us in and out with our trailer being it was late. The guy that helped hook it up was fast, friendly and helpful, same for the guy at return. The trailer was very loud and banged around when towing, the hitch was too big for the ball we had on our jeep and banged all around, thank god it had chains attached to it, we did mention it when returning it.

Évaluation :

5

Nothing, Everything went well.

Évaluation :

5

Overall it was a great experience

Évaluation :

3

No service was okay. Somewhat a problem with not receiving your money back if not using entire month for storage. That could improve.

Évaluation :

5

It was very good customer service at the Norfolk location.

Évaluation :

2

The pick up location was changed four times due to no trailer available at each location. Uhaul had me drive around for 90 minutes to each location, one closed the other two did not have trailer. Last location had the trailer just returned when I arrived, still slightly dirty inside, but is mechanically great shape for a 1600 mile trip

Évaluation :

5

Everything was great. No need to change.

Évaluation :

5

Rien

Évaluation :

3

Glad elevator finally fixed!

Évaluation :

3

They didn't have the proper dolly. I was given an appliance dolly which was too heavy, too tall to make corners, and the lift platform was not big enough. Also, I reserved blankets. I picked up half the blankets and the representative said I would only be charged for half of the blankets, but in the end I paid for all of them

Évaluation :

1

TWO tire blow outs within ten minutes of each other while going the speed limit stated on the tow dolly (55 MPH) U-Haul was no help in the process of trying to get a new dolly because clearly the first one was not inspected before releasing it to us. Both roadside assistances were more than an hour wait. Never again!

Évaluation :

1

My stuff was stolen due to worker incompetence

Évaluation :

4

Overall it was a good experience

Évaluation :

5

The front office manager and the check-in person were excellent!! I would definitely rent from this location again and recommend to friend ms and family

Évaluation :

5

James was awesome. Great customer service

Évaluation :

5

The staff was extremely helpful while I was there for three days trying to clear out my deceased husband's storage unit. I had traveled for 800 miles to take care of this and they were very accommodating.

Évaluation :

5

Great customer service agent was professional and very helpful.

Évaluation :

5

Manager on duty at Drop Off location was empathic and listened.

Évaluation :

5

Krissy was amazing I love her so much she worked with me always answered all my questions never was rude or disrespectful I love her well recommend!

Évaluation :

5

Staff was 10/10. Very helpful, efficient, and reasonable! Really made my move so seamless!

Évaluation :

5

Everything was great

Évaluation :

5

It was super easy pulled up handed the key to a very nice gentleman and he gave me a receipt. Easy loved it.

Évaluation :

5

The 1301 Monticello Ave location in Norfolk provided outstanding service and assistance for our recent UHaul trailer rental. We reserved our trailer for a different local location, but our confirmation call the day prior to our rental informed us that our preferred location wasn't available and that our pick-up would be handled at the Monticello Ave location. This is a large UHaul Center and was very clean, well organized and safe to navigate through with trucks and trailers. The staff was helpful, knowledgeable and responsive. I will definitely use them again in the future.

Évaluation :

4

The process was effortless and scheduling was convenient on line. Even received an email giving us a free day if we picked the truck up a day early. In the end, it worked out great and we started packing earlier than anticipated.

Évaluation :

5

I had a good experience!

Évaluation :

5

They were great

Évaluation :

5

The store was closed when we returned the truck. We had no interaction with anyone

Évaluation :

1

They charged me for gas after I got the car on 3/16 gas and I had over 1/4 on the return!

Évaluation :

2

Customer service wait time is extremely poor.

Évaluation :

4

Merci

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Staff was courteous and prompt.

Évaluation :

5

The U-Haul experience was great... using the app is just as friendly and less hassle. Thanks

Évaluation :

4

Overcharged ...

Évaluation :

1

You guys charged me for gas when I returned the truck at the Same level

Évaluation :

5

Kudos to the two employees working on Sunday afternoon. They were very professional and helpful. The man working the desk had a line of customers and worked quickly to get us (and them) out the door and back on the road. Can't compliment him enough.

Évaluation :

3

I have been renting trucks from you guys for about 2 years now. I was pretty upset once I picked up my truck the gas tank was on E for empty. When I know as a renter you are supposed to return with gas in tank.

Évaluation :

3

Elevator unreliable, checkout process was more difficult than it should have been (online move out didn't really work, but there was no feedback)

Évaluation :

2

The entire storage facility needs to either be torn down or completely renovated. The ceilings are falling and the building is just old and crumbling. The floors that claim to be climate controlled are barely cool. The elevator was down for weeks(resulting in me paying more for moving help) and there's only one way to enter the upper floors. The manager tries to assist but the other office workers are very unpleasant. The workers that assist with the trucks are very nice and helpful. Overall, the storage spaces need to be renovated for there to be any future for this location.

Évaluation :

1

The building is falling apart, facility is dirty, and the doors to the units are tiny. The elevator was broken when I needed it, which caused further stress on my move. I regret ever storing there.

Évaluation :

1

The building is quite literally falling apart.

Évaluation :

5

Great service! Thank you!

Évaluation :

2

Cockroaches all over my stuff

Évaluation :

5

The staff was very helpful and went out of their way to help us. I also want to wish one of your staff members happy birthday. You have an awesome staff on board.

Évaluation :

3

You were great but the problem I had was you don't give money back when I removed my items only a week of you taken out. That to me is wrong and I don't agree

Évaluation :

5

Next time I move I will be back Thank You for your service.

Évaluation :

5

The entire staff were so helpful, accommodating and friendly. Moving is stressful, so having such great people helping makes things go smoothly means a great deal. Thanks to all the folks at this Uhaul location. You were great!

Évaluation :

2

I had the 7nit 3 yrs. I had surgery on my throat and you sold it even after speaking with someone Thiefs!

Évaluation :

5

Mr James Was A Excellent Help Any Question I Had HE had A Answer Cert Well Spoken And Professional

Évaluation :

5

I will be using you again.

Évaluation :

5

Krissy is dynamic in what she does for your brand. If the company hasn't done so already, please provide her and the team individual gift cards. They not only work smart, but care enough to make a difference. Krissy, y'all Rock! Keep up the excellent work. Blessings!

Évaluation :

1

The walls are pealing it's always hot . That's what makes it not clean because the walls are very old

Évaluation :

5

Thank you to the staff that my my experience pleasent and smooth.

Évaluation :

5

Very friendly and helpful staff.

Évaluation :

5

Get the elevator fixed so customers can have access to bigger units without using the stairs

Évaluation :

5

I've rented trucks and vans from U Haul and I've used their storage facilities. The experience has always been great. I move quite frequently for work and I can easily see myself using U Haul again.

Évaluation :

3

The staff here was helpful and attentive. The facility itself is just a mess. The elevator, the only one, was inoperable, and staff said it would be weeks before it would be fixed. This made it ridiculously difficult to move items out. Ownership should be discounting fees during this time. The only access is a very steep and narrow set of steps to the 3rd floor, good luck if you have any large items. And, there is never any carts available. Just save yourself the trouble and go to another facility.

Évaluation :

3

The elevator has been broken for over a month I moved on 11/1 and couldn’t get my belongings because the stairs was very inconvenient I was told the storage fee was being waived but a lock was still put on my unit when I didn’t pay on 11/24

Évaluation :

4

Only issue is the celing paint was chipping and we complained about it but it occurred the whole time we had our boxes in storage, so everything was very dirty when pulled out. The ceiling should be fixed as unsure if there was lead in the paint.

Évaluation :

1

I was first on line, with a valid reservation for an 8X8 unit. it took 45 minutes, while I was paying a moving crew, to check in. Once checked in, we got no instructions on how to access the unit, that we needed to generate a code, where the unit was, and that the unit was actually a 6X8 unit, not 8X8. We had to pay hundreds of dollars while movers waited around. We will be adding more items in a week or so, and may need the extra space we contracted for. I'd appreciate a call at 919-819-2786

Évaluation :

1

Horrible customer service. Lots of bugs and mice in storage area. The elevator was always broken along with the loading ramp.

Évaluation :

4

The assistant facility manager was covering from another location. He was helpful and friendly. However, the layout of the facility is not ideal, a second entrance would be very beneficial

Évaluation :

4

The elevator needed to be replaced the whole time I was a tenant, and finally died just before I was to move out. That and the out of order restroom on the second floor were my only complaints. Otherwise, it is an outstanding facility, and the safest place I could ask for my things.

Évaluation :

1

The worst place ever in my life to store thing elevator always broken never in service had to carry things down 3flights of stairs an hallways very unsatisfied

Évaluation :

5

Great place to store our stuff while we traveled for 6 months.

Évaluation :

5

Great facility

Évaluation :

5

I truly appreciated meeting Kayla and experiencing her superb customer service when we first began our storage usage. And also Mr. James upon our exiting with his knowledge, guidance, & friendliness with assisting us on departure. Thanks and have a great holiday weekend .

Évaluation :

5

Merci

Évaluation :

5

Great Folks ...It's why i go there!!!!

Évaluation :

4

More explanation of terms and pics would be helpful when choosing units online. I didn't know what split level meant and having stairs to my unit was problematic so I ended up having to get another unit.The staff are helpful.

Évaluation :

5

Kayla was especially helpful and friendly.

Évaluation :

5

Customer service from entire staff was superb. With torrential downpours the entire day they kept a smile on throughout. Thanks !

Évaluation :

5

Keep up the good work

Évaluation :

5

N/A.

Évaluation :

5

Conner and his team representative was kind, friendly and knowledgeable. Thanks Conner for helping me. I appreciate it, and you

Évaluation :

5

U-Haul offers excellent storage services. Moreover, the staff is extremely professional, demonstrates excellent human relations skills. and provides excellent customer service. M.J. Martin

Évaluation :

5

Robert king and Krissy collins provided me with great customer service. Specially Robert when out of his way to provide feedback on my request. They made this experience painful

Évaluation :

3

I was not able to access my unit for a very long time because my code did not work on that area. I went more than 3 times to report the issue to employees who told me the situation was going to be reported but apparently nothing was done. Not until I went back and the manager was there and she was able to fix the problem and personally called me when it was fixed.

Évaluation :

3

7pm storage time is absolutely ridiculous

Évaluation :

1

Never anyone at the front desk, employees weren’t helpful.

Évaluation :

5

Ok great work overall.

Évaluation :

5

Great work except at the end they didn't come check that the storage area was clean so I wouldn't be responsible but they got it together. Thanks

Évaluation :

1

Never recommending them they need to just stick to renting trucks and vans and trailer hitches. Everything else is unreasonable and rat/roach infested

Évaluation :

2

I had to change my flight three different times which cost me an extra $400 because uhaul Sacramento did not meet their guarantee delivery date. Norfolk did not realize that they even received our uboxes. This was an three week inconvenience and costly miscommunication on U-Haul behalf.

Évaluation :

4

My son used the storage unit for 5 years and I was pleasantly surprised how nice just about everything in the unit was when we moved it out. Everything was relatively clean and the atmosphere and smell was clean after the long term rental. Merci.

Évaluation :

5

Linda was great.

Évaluation :

1

So the people working at the customer service counter 1,00000 % perfection and great smart knowledgeable But the Guy who checked the truck in was a complete jerk and has no customer service.He does not need to be working there. He made my experience 10,00000 times horrible. So as far as renting trucks or unit no I will not recommend u all

Évaluation :

5

Friendly and Helpful at All Times.

Évaluation :

5

The associate was very helpful!

Évaluation :

3

Staff does not properly communicate with each other. My moved out date for the storage unit was 01/28/2023 not 02/06/23. Information was not properly transmitted to management. I asked staff member if he could note the account on 01/302023 was told yes and found out on 02/06/2023 that no note was left on the account and account wasn't closed until 02/06/2023.

Évaluation :

1

Nobody was rude, but nobody was helpful. I wish somebody would have taken note that I had bought a storage unit and a van, with a return time on the van being after access hours, and that they would've mentioned "hey, here are our access hours" so on and so forth. Instead, I was left confused pushing every help button (which didn't work) and calling every number (with no answers). I ended up having to take all my stuff back to the place I was leaving. Some of my stuff is still in the apartment, some was shoved into my car, some had to be left outside. It was an exhausting, frustrating, and disheartening experience. I want to be kind because I understand how difficult a job in this field can be but I'm upset about how poorly this went.

Évaluation :

5

Thank you for your business Monticello in Norfolk Virginia U-Haul company has the best staff in town.

Évaluation :

4

Real friendly people. Very helpful. The actual storage area was a little run down.

Évaluation :

5

Staff was very helpful and accommodating

Évaluation :

5

Complete satisfaction

Évaluation :

5

The representatives on shift that helped me on my move in day were awesome. They provided detailed instructions about the facility and assisted me with an issue with my unit that was much appreciated.

Évaluation :

5

Everyone there was so helpful and nice! Especially the guy working the counter, he was training someone else and still managed to impress my Dad which is a hard thing to do! I wish I remembered his name :(

Évaluation :

5

Karissa at the Norfolk - Monticello location was very nice and informative. She made the process smooth and easy to follow. Merci

Évaluation :

5

The manager on duty Kayla is VERY NICE AND FRIENDLY.

Évaluation :

1

When arriving, a finger point was all the direction we received for finding the unit. Once arriving to my unit the lock was not present, like the reservation stated. On the first day of moving things into the storage, the lift was not working functionally. We asked an associate, who was very helpful, but she could not get it to work either. The general manager was agitated and dismissive in conversation, as if we were inconveniencing her day. Will not recommend nor will my husband and I be using u-haul again for our moving essentials.

Évaluation :

3

The office was routinely understaffed based on the time it took to be helped. Frequent damage to facilities that impacted access (garage door does not open, etc). Lots of trash around the building. Price excessive for value received.

Évaluation :

1

There was a foul odor in the unit and the entire building. The unit was poorly maintained and inconviently laid out with narrow dark hallways leading to the unit. They staff provide unclear direction to where you could find the unit. And when I raised concerns about the state of the unit I was told they were all like that. They also are indoor units that have mice. I just asked for a refund because the unit was so poorly Kept. I will stick to just using the trucks because the storage facilities are not up to par.

Évaluation :