Évaluations des clients U-Haul Moving & Storage at Downtown

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Downtown

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Holly R. le

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Le client n'a pas laissé de commentaire.

Beth anne C. le

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Nothing I can think of! Thanks!

sharon B. le

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Le client n'a pas laissé de commentaire.

Carrie M. le

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The heavy set (fat) African American woman who was working the counter that Saturday morning was nasty and rude. Couldn’t get her name because she wasn’t wearing a name tag. She spent 30 minutes with the customer ahead of us and paid no attention to us. THEN when it was our time to be service she gave us attitude with a stupid look on her face and THEN tried to help another customer while she was supposed to be helping us. Even though we told her that we were in a rush and had movers waiting. She’s tacky and unprofessional. I will NOT be using u-haul again especially not at that location. The service is less than subpar. And OH regarding the truck - it was all wet inside!! I literally had to dry it myself. How tacky!

Phyllis M. le

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Le client n'a pas laissé de commentaire.

Zackery G. le

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Can't think of one thing! Keep up the great work!

Brenda P. le

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Le client n'a pas laissé de commentaire.

Jason S. le

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Le client n'a pas laissé de commentaire.

SHEREAISE O. le

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Le client n'a pas laissé de commentaire.

Nashantaletese W. le

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I was very pleased that I got a truck so quickly and the staff was very very much nice . The the services I received .

Linda G. le

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I phone office before move out said 15 mini wait I drove up there three people doing nothing but be on there phones and talking and eating really!! I wasted my gas something so small I could of phon

Emily S. le

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Le client n'a pas laissé de commentaire.

Shaniya A. le

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The manager( I assume) was very rude and talked nasty to her coworkers. She also needs to learn how talk in front of customers! OR ELSE someone is going to give her what she is asking for.

Mindy J. le

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First truck I received this morning had cockroaches in the back of it. Then I proceed to go back to the office and instead of an apology I get here’s the keys to another truck go take it. Once I get to my new truck there is trash in it. Needless to say the management is terrible and the people there take no pride in there work. I will never use this U-Haul location again and will highly advise all my friends and family to stay away form this location.

Amanda H. le

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Customer service was great. Staff was very friendly.

Karen W. le

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Truck old, rusty, shakey and loud from rattling. I gave the truck the name of Big Rusty. Apparently the newer trucks are for One-way trips I was told. The truck did what it was suppose to do.

Kimberly C. le

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The 2 young women at the counter could have been more professional, they were talking amongst themselves, making eyes and whispering about customers. Just weren't overly friendly or business like. Other than that, place was great,

Chris P. le

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Walk with the customer to the vehicle to inspect the miles used. You also have a key drop off box for after hours.

clifford K. le

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Le client n'a pas laissé de commentaire.

Trista P. le

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Continue to provide great customer service.

James S. le

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It would have been great customer service for an employee to have oulled5the truck up for me. I was told to pull the vehicle up myself, but it was parked in an awkward spot. I was t looking for an accident

Admirals ECHL H. le

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Great service at both checkout and return. A+

Emanuel T. le

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EVERYTHING WAS GREAT

John K. le

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I was charged a 25 dollar cleaning fee for what exactly? When I returned the truck and equipment everything was clean but when I returned the truck your service rep did not want to come out from behind the counter to check the vehicle or the equipment. I even asked him if he wanted to check the truck and equipment and he replied, “no, you’re good”. So again, why a 25 dollar cleaning fee?

Herbert T. le

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Le client n'a pas laissé de commentaire.

Tionna B. le

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Le client n'a pas laissé de commentaire.

marc F. le

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Le client n'a pas laissé de commentaire.

Dorthy H. le

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Staff has been extremely cooperative!

K Jeffrey S. le

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Le client n'a pas laissé de commentaire.

Corey C. le

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Le client n'a pas laissé de commentaire.

Hillary V. le

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Thank You So Much!!!

Caroline B. le

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Due to the construction that is taking place next door to UHaul, the windscreen on the transit van I rented was very dirty, but the vehicle was otherwise clean and well maintained. I think this was an isolated issue due to the construction, but UHaul might think to move the vans from this area, until the city has completed the road works.

Anthony L. le

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?

JEANNE B. le

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Hallways to storage units were too narrow. Yesterday I arrived at office after being on hold for 5 minutes there were 3 employees there no other customers but all were eating claimed no one had called

David C. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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This location ended up helping me in the end however made my entire experience horrible from the beginning the lack of communication or desire to help is absolutely ridiculous here. I hope I never have to use them again.

SUSAN A. le

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Have the windshield clean and the truck swept out

Nicole C. le

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Le client n'a pas laissé de commentaire.

KEVIN H. le

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Le client n'a pas laissé de commentaire.

Jeffrey M. le

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Thanks for the assistance

DONALD B. le

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Angela M. le

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Those were not storage units those were closets. I kept stating I had large furniture and they tried to stick me in 2 small units 10x10x6. I have a king size mattress that is taller than 6 foot.

camille i. le

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Great service

jo-ann c. le

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Overall it was an excellent experience , friendly

Mechellene m. le

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I received fast courteous service. Everyone was friendly and thorough.

JEAN B. le

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Thanks so much for your excellent service. I couldn't have been more satisfied, I appreciate u guys so much.

Kendall E. le

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The unit itself was fine but my account autobilled the day before I moved out and the store refused to prorate it a day. So I lost $115 for one extra day of storage.

tanisha l. le

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The ladies there was very friendly..great customer service skills

Randy D. le

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Employees was very helpful. Thank you.

landry n. le

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Excellent service, no issue.

Desmond C. le

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The staff working were outstanding. Especially the storage lady who showed me around

Mary A. le

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Velma and Celina went above their duties to make sure I was satisfied with not Th the truck and storage unit.

Adrienne J. le

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Very helpful

Kevin P. le

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The manager was very helpful at checkin. Backing my truck up to the elevator and only making one trip made unloading incredibly easy and fast.

Amber D. le

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I got 'late payment' notices every tie even though i signed up for auto pay. I also got charged for the last month even though we gave our proper notice and vacated before the month was out. REFUND.

Ann T. le

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Checking in was quick and hassle free. The facility was clean and spacious. Perfect location.

Judith B. le

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Thank you for your courtesy and professionalism.

THOMAS A. le

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It's always about service and accessibility. Thanks you for taking care of my needs.

courtney B. le

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Thanks for letting someone cut my lock and steal most of my stuff and not keeping up with the case for it. Worst experience ever. Will never use U-Haul again

ramsey i. le

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All of my belongings were flooded. I have to restart all of the essentials I need for everyday living. We were not even aware that our unit Was flooded or that there were any issues regarding this.

elizabeth j. le

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Only issue was that a rat got into our storage unit somehow and ate a hole in our mattress.

CHRISTOPHER L T. le

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Bit of a mouse problem but other than excellent.

crystal m. le

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Mouse all in my things I will not be back

aimee b. le

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Chris was always very helpful and efficient.

Karla R. le

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People are very friendly and the storage space very clean and secure.

MARCUS W. le

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All my needs were met! I was very pleased with the way staff found the right storage size to fit all my belongings.

Alexis D. le

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Facilities were very unkept. Rat feces was everywhere in unit and there was even a dead rat toward the end of my stay! Roof caved in and caused water damage to my things. Do NOT recommend whatsoever.

bridget g. le

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Poor reception and difficult to get storage unit set up properly

yolanda s. le

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Thank you for having wonderful employees such as Chris running your fail operations.

Kirsten T. le

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Mice got in and ate my things

simone l. le

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👍

Julie B. le

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The manager works hard at a very old facility that is breaking down, making it hard to get around up and down inside from floor to floor. Elevator often out of order.

Gary H. le

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MY EXPERIENCE AT UHAUL WAS OUTSTANDING.CHRISTOHER WAS A VERY KNOWLEDGABLE GUY. HIS CUSTOMER SERVICE WAS EXCELLENT. WHEN I FINISH TALKING WITH HIM I WOULD ALWAYS LEAVE WITH A GOOD FEELING .

Michelle L. le

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I know they’re doing renovations but over in the older part the ceiling paint is flaking off and did fall on some of my things. I don’t really think it would damage anything it’s just more of a bother