Évaluations des clients U-Haul Moving & Storage at Durham Chapel Hill
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage at Durham Chapel Hill
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PETER S. le
I rent often from this location, and usually give it 5 stars. My lower rating this time reflects poor leadership this past Saturday when I came to pick up my reserved equipment. These fellas as pleasant but incredibly slow. I also think they ought to have a staff member who asks the people in line for anyone with a reservation, as opposed to walk-in customers. I stopped by the day before to make the effort to make my reservation, then stood in line an inordinate amount of time due to the glacial pace. Also, I tried x2 to reserve this trailer on the phone, but neither the local UHaul people nor their network people could tell me the trailer I wanted was available. Stopping in person confirmed that it was (the people in the store were not trained well, or you have a bad computer system, or both).
Jen M. le
Good customer service. Vehicle was new and clean.
Erik B. le
Have the gas tank full when the lease begins. It’s much easier for us to fill it back up to the right level than to guesstimate at the pump.
Cade L. le
Only issue, why where the employees at this location filling out what i already did online? This resulted in me having to deliver to another location which is fine, but then what is the point to do this online. I couldn't remember the address or name of the place I picked online so that is a shortcoming. Had to travel an extra 5 mile further than what wasn't really required if online process kept it the same. Come travel in Maryland to see how long 5 miles takes. But everyone was nice and helpful at both locations.
Scott Z. le
Check-in process was hampered by poor electronic connectivity. Really slowed things down alot!!
miesha S. le
The guy that checked me in was great with customer service skills!!
DAVID S. le
Excellent service, Excellent People. Thanks.
Heidi P. le
Several people I asked recommended this location for a place to get a hitch for my car. It was very easy to order and set up installation online, and the process went quickly and smoothly.
sandra R. le
Polite, efficient staff!
james b. le
The staff here are great!
Cynthia S. le
Love this location and professional nice people
JESSICA F. le
The equipment was fine but the service at this particular location was poor. When we went to the store to pick up our trailer, we did almost the entirety of the hookup and safety check ourselves. When we returned the rental, three employees stood and chatted among themselves while we waited to know where to place the trailer. After ten minutes they went inside - no one came to speak with us. The employees were not rude but they were certainly unmotivated and not very helpful.
Devin S. le
They are understanding and very professional
Sarah R. le
Great service both in Florence and in Durham, thanks for helping my move be seamless!
Dennis W. le
the equipment return people were really great... efficient and friendly! nice guys...!
Eduardo P. le
The technician installing this hitch did a superb job flawless I was somehow concern with how challenging the installation could have been based on instructions it looks amazing. Very satisfied
Steven S. le
The staff inside and on the lot were extremely helpful.
Chanisty D. le
I originally had a reservation at the location on 601 Trent Dr in Durham NC 27705 at 9 am, but the owner of this location was not in the building and there was no way for us to get in contact with him for us to get the key to our truck so after me calling the general manager of the Durham locations his name is James Crews he sent our reservation to another location on guess rd and they couldn't provide us with a truck either without us having to put another card on file even though we already went through all the steps for us to get our truck the owner of the Trent Dr location finally opened up and after us waiting and hour and a half we STILL were not able to get a truck then he made a comment about us not wanting to move because we wanted to cancel our reservation after making us wait an hour and a half when he should've been at his place of business when his signs say they open at 7:30 am for us to get our truck, thankfully this location was able to help us get a truck even though I ended up missing 2 hours of work because the owner at Trent Dr location was very unprofessional and rude to us when we had our reservation set up this was the first time I've ever had an issue with renting a UHAUL and after this I do not know if I will be using this service anymore but again the manager at this location I believe his name was JR was very helpful, kind and very patient with us for the issue we had and he solved our problem for us.
Kadeedrah P. le
Allow and understand that additional miles are needed between unloading the truck and dropping it off to desired location.
Stephen D. le
I "check-in" online before picking up the trailer. The check-in process at the counter was still very slow, and not noticeably any different from the check-in process I used last time, without online check-in. Check-in is slow, and I was hoping that doing it online would help. I rented a 5x8 trailer. Would help a lot of there were more tie-down points inside the load. Was very hard to secure the load.
LARRY S. le
The person that help me was great. He rented the truck to me and also checked it back in. He was on point.
Jenessa C. le
Julian Johnson and Rob Wilson at the Durham Chapel hill location were EXTREMELY helpful today!! They went above and beyond helping me with my truck and storage unit. I had a very hard time yesterday with my moving help and today they rocked the house and made me feel soooo much better!!! I appreciate thier help and I will be there for future services!!
Laraine P. le
First arrived at this location, the staff was friendly & helpful. During the time I maintained storage, I could rarely get anyone on the phone, & when there was a dispute, the staff was unfriendly.
TERESA M. le
Excellent experience!
TERESA M. le
Anthony was so helpful and kind!
Monshea B. le
Everybody was super helpful and friendly they took some of the stress out of moving
Alecia J. le
Had no problems. Staff was friendly.
mechell c. le
Easy pick up of moving truck - very helpful staff
Megan M. le
N/A
Alyson D. le
Everything was good. I would like a faster service at the counter, waiting to talk to someone is just a little long, that’s it!
CHANDA C. le
Customer service was very polite and professional. The process was fast and easy.
Deidre S. le
As my child attends NCCU, this was a convenient location to store her belongings for the summer. The staff was very hospitable and accommodating with my needs. Thank you. We will be back.
Myra K. le
Had never used U-Haul before. This was a very good experience and I will definitely use this company in the future!
james b. le
The staff at this facility, plus the telephone staff who took our original order, were all terrific. Personable, knowledgeable, and efficient. Great facility. Great service Thank You
Jeff P. le
Jeron was so helpful to me. 5 stars for him
harold c. le
I tried to get 24 hour access. It seemed to not benefit me, but I was told I had up to 10 on which I really didn't . I wasted a trip to use my unit when I found out it closed at 7. Why say I can go?
Kevin N. le
.
Mark B. le
Some staff were great and some acted like like it was just a job. It I would rent from ya’ll again Hands Down!
alejandra c. le
They are definitely awesome love them.
Leah P. le
Josh is awesome. Got me everything I need at one location. Great customer service!!
BRIDGET P. le
n/a
john s. le
We rented here 3 different summers for our Duke student. Had a good experience each time. Storage unit was clean.
Tamera H. le
Something was off about the climate control - parts of the facility felt like it was air conditioned but other parts were noticeably warmer.
Caroline O. le
Clean, well maintained, would highly recommend.
Louis V. le
All employees were welcoming and accommodating. They made it very easy to rent storage as well as return the u-haul rental.
Vernon H. le
Great service
Tamera H. le
The entire process was super smooth from start to finish.
Kristina P. le
This storage facility is great. Associates are always nice and helpful! Facility is clean, well maintained, and secure.
Marjie F. le
No problems.
Caroline O. le
great experience
ROBERT M. le
This facility is the cleanest and nicest place I have ever seen. The people are great, friendly and helpful. I rented a conditioned space for 8 years, I can not say enough good about this facility.
CHESTER F. le
good job, overall!!!
Stephanie H. le
My only negative comment is that someone stole the mattress dolly which was a bummer. Otherwise, everything was great!
Delilia R. le
Thanks for everything everyone was nice and helpful. Thanks once again.
marshell f. le
greatstaff
Megan B. le
Staff was great and very helpful at move in. The process was quick and painless. Facility location and accessibility was very convenient. Superb cleanliness.
Lani B. le
The staff was very helpful and accomplished to our needs and preference. Good service and well explained in answering questions.
michelle t. le
Units are too high for the size.
RUSSELL S. le
Your employees were very friendly and helpful. I wish all other U-Haul's in the area were as efficient and courteous. They were very knowledgeable and I will recommend that location to everyone.
nicole s. le
Excellent Customer Service and Compassion!! Thank you!!
Sarah E. le
The only issue we had was that the confirmation indicated one pickup location and it was not where the truck was located.
MICHELLE T. le
I would like access to storage 24 hours but I have problems doing this.
shawnda p. le
Over all experience was good
Veronica G. le
The people were very helpful.
David Z. le
UHaul put on a lock, could not find the key, and had to cut it off. Second lock added with same results. I had to pay removal fee. I said they lost it. Called me a liar. Later found it.
Wendy C. le
We have rented space her before and will again. Facility and staff excellent.
Aaron D. le
I only needed storage for a couple weeks during a move, but if I needed storage space again, I would return.
Christina M. le
Really friendly staff
Aaron D. le
Nice clean facility. Polite and helpful staff.
Dru W. le
The facility was clean and easy to access. Agents were helpful and efficient.
Charles M. le
We were please with our rental. The staff was great to deal with and the facility was easy to use.
Hank S. le
The manager of the site is rude and the service is horrible. For 2 weeks I had been trying to get my stuff out of storage and it took me to theaten to call corporate for her to follow up. NEVER AGAIN
DORALISA R. le
If I need it I'll comback again. Thanks uhual.
Mary J. le
The facility is fine, staff is not necessarily eager to assist, but generally get the job done.
Ryan H. le
Staff is incredibly unhelpful, no coordination between customer service line and individual stores, will never be using their service again.
ROBIN H. le
Unit flooded, was charged an additional month by accident
Tonia B. le
Excellent customer service
Terrence R. le
he vehicle ran well, but used a lot of fuel1
Dennis W. le
None
MAX W. le
Your staff screwed up my attempt to pay your bills not once but several times. Their latest SNAFU cost me 5 days in extra rent.
James D. le
Met all our needs and was climate controlled. Carts were available to help move stuff in / out.
Trevor P. le
I experienced water damage in my unit and the staff we're not helpful. It happened on a Saturday and all they said was to call on Monday for a manager. I called each day for a week with no response.
Frances S. le
Mr. Riggs and Mr. Robertson were very helpful and friendly with the rental units and the rental truck and trailer. Thanks so much!
Frances S. le
Mr. Riggs and Mr. Robertson were very helpful and friendly. Many thanks for all of your help with the rental units, the rental truck, and connecting and loading the car on the rental trailer.
LISA R. le
None
SCOTTI B. le
Reservations were not honored. Had to find accommodation in another location.
Annesh B. le
I will never rent another unit here the wait time is awful the phone reps are awful i wanted my money back i would never recommend this place to any one my overall experience was horrible
Harvey h. le
There was a mix-up between the central U-Haul office and the local storage unit. The staff on site were able to resolve the matter when I came to confirm the rental, in spite of computer confusion.
CHARLES V. le
I was given an access card that never worked. The alarm went off every time I entered my unit. I returned to the office and waited in a lengthy line but it was not fixed properly deafening annoyance.
Hunter G. le
Everyone was helpful and made my experience excellent.
Bishop C. le
Thank you
elizabeth f. le
Great experience!
deborah s. le
No comments. Everything was hunky dory.
Marilyn E. le
All went well.