Customer Reviews for U-Haul Moving & Storage at Durham Chapel Hill

Évaluation :

5

Customer service did not know how to hookup to a trailer hitch on a Jeep Grand Cherokee that was at the same level as the trailer ball. Not impressed. Local staff needs to be better educated on how to hookup trailers to trucks. First trailer I came to rent had two flat tires with bent rims that they could not repair. Second trailer was in good shape and towed well. Overall, always have a good experience with U-Haul. Staff that hooks up trailers needs to be better educated about hooking up to full size vehicles. If I brought my 1 ton E350, I don't know if they could have got it hooked up without instruction.

Évaluation :

4

Truck had high mileage and had loose steering response.

Évaluation :

2

The attendance make me wait for abt 20 mins while he was on the phone

Évaluation :

5

Staff was very helpful and friendly.

Évaluation :

5

Online scheduling was a breeze. The man at the counter when I got there was pleasant and efficient, as was the woman who met me outside to check me back in. Just a great experience start to finish. And it was cheap. Thank you.

Évaluation :

5

I read reviews that this location offered poor service, but my experience was excellent. Staff were friendly and helpful, the vehicle I rented was in excellent condition, and the staff installed a hitch on my car during the six hours I was using the van. CHeck in and check out were easy. Five stars!

Évaluation :

5

The people at the desk were friendly and very helpful. I appreciate all that they did to make our day an easy one.

Évaluation :

5

Great service from all staff

Évaluation :

5

Friendly and knowledgeable

Évaluation :

4

Standard service, met expectations

Évaluation :

3

She attempted to charge me for my first month then she charged me for a lock that I already had from the the reservation she was not willing to help. I am without a home and tje stress of yesterday was already overwhelmed and her not caring just done it in. I was needing another unit and I couldn't even ask her questions she was in such a hurry

Évaluation :

5

Great efficient service. The estimate was more than the final bill. Nice surprise

Évaluation :

5

Excellent service.

Évaluation :

5

Check in and check out very efficient. 👍

Évaluation :

5

Keep it up!

Évaluation :

5

Great customer service skills and enjoyed the efficiency of getting things handled and getting the truck back early to help the next person in line :) Truck hauled the trailer fantastically!

Évaluation :

5

Nothing I can think of.

Évaluation :

5

The young man at the counter was very kind and helpful

Évaluation :

5

Trailer should not be so beat up

Évaluation :

5

Great overall experience. Quick in and out on both check in and check out. Largest selection of vehicles at any of the local Uhual rental places in Durham NC.

Évaluation :

5

Great customer service!

Évaluation :

4

Trailer hitch would not remain tight. Had to stop every 250-300 miles to ensure it was secure and tighten it. Rear doors are sprung preventing the latch from working easily. Reported both issues to attendant upon return to the facility.

Évaluation :

3

While using the vehicle the tire light did come on.

Évaluation :

1

More than once the entire facility was completely unlocked after hours. The access hours are inconvenient for people not working 9-5 jobs.

Évaluation :

5

Thank you so much

Évaluation :

3

Be sure the vehicle is gas up and clean. The vehicle that I had was not on full and dirty.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Nothing customer service is excellent

Évaluation :

5

Amazing people!

Évaluation :

2

No dolly even tho one was reserved, gave me truck on 1/4 tank, staff was 5 min late opening door

Évaluation :

5

THANK you for the service

Évaluation :

4

More cashiers.

Évaluation :

5

Just just continue doing the friendly service and being there for the customers it's a beautiful thing, the personnel was professional and very helpful in our answering questions, thank you

Évaluation :

5

very friendly and helpful crew; got me on the road quickly and efficiently

Évaluation :

5

Super helpful! My light plug was broke. The individual gave me the tools to repair on the spot so I could pick up my trailer and go without delay.

Évaluation :

5

More workers

Évaluation :

4

Wanted to rent a 20' truck but was told that a 15' would be big enough. Had to take two trips and pay over $120 for the mileage as well as close to $80 for gas.

Évaluation :

1

Why was I charged a cleaning fee? I did not mess up the truck? I was quoted $37 for 2 hours, I returned the truck under two hours and was charged $78? Very unhappy, would not rent again.

Évaluation :

3

Usually when I have used this location they would have the truck or trailer ready or get it. On this day it was raining and the truck I was assigned was at the furthest point on the property about 150 yards or so. I was drenched by the time I got to the truck. This location has a very large covered area for trucks to be ready for customers they just seemed not to care. It has always been UHAUL but now it is becoming USERVICE as well.

Évaluation :

1

Why charge customers 20$ for dropping off truck after hours.

Évaluation :

5

Some equipment I reserved wasn't available. Would have been helpful if the online reservation system could tell me that. Mobile check in and check out was slow.

Évaluation :

1

The truck had a check engine light on, the dash said the oil needs to be changed. There was damage across the left side, and on the top, yet when I picked it up, it showed comparison pictures as if it was brand new. Then I was charged an extra day after your atrocious site allowed me to upload pictures, but not advance the progress. Absolutely atrocious experience, and I will tell every person I know this in detail. Never again.

Évaluation :

5

Mr Evans was very helpful

Évaluation :

4

Have more staff

Évaluation :

5

There have been changes for the better at this location. In the past staff were rude and foul mouthed. This expietence was excellnt, freindly and personable staff at check in, equip ready as planned, and some help unhitching when we returned a bit after 7. Congratulations on the transfornaion!

Évaluation :

3

I think overall it is a good location but my experience returning equipment could have been better. After waiting 10 minutes for someone to unhook the trailer I started to do the do it yourself return After having all the chains off and the knob unscrewed someone comes out and tells me I have to move it across the parking lot. I didn't move it and went on with my return

Évaluation :

2

I have constantly over charged for two months

Évaluation :

5

Service rapide et convivial.

Évaluation :

5

Customer service was excellent at check in, equipment ready as reserved and check out process went smooth. Exceeded expectations!

Évaluation :

5

I have always had good experiences with this particular UHAl station

Évaluation :

5

Great business and always our 'go to' for Uhaul needs!

Évaluation :

5

I liked this place.

Évaluation :

4

Good experience

Évaluation :

4

available equipment

Évaluation :

2

I paid almost 170 dollars and the company said it would return 48 dollars because it rarely runs a vehicle. But I haven't returned the money yet. This is a serious matter. And I drove only ten miles. But the company employee robbed me of 20 dollars for using gas. It's like taking two dollars a mile. The car you offered me was more than 140000 miles on the verge of being abandoned. It's obviously a problem with the car, but they put it on me even if I was responsible for paying. I'm sure uhaul won't succeed. I won't use it again. And I'm going to do my best to get the 48 dollars I didn't get back. Thank you, uhul.

Évaluation :

5

Rien

Évaluation :

5

Staff was very helpful and had me in and out very quickly.

Évaluation :

5

Great location and great service staff.

Évaluation :

5

Merry Christmas

Évaluation :

5

Thanks for everything glad it is all done.

Évaluation :

2

My password had been issued to someone else.. I had trouble getting in my unit . Which I didn't understand

Évaluation :

5

Staff is always friendly and helpful. Also one of the fastest trailer pickups around.

Évaluation :

1

Not the usual Uhaul experience I am used to. The staff was rude and did not bother to verify that I was indeed eligible for one month free storage. Jefe movers were TERRIFIC!

Évaluation :

5

Excellent service and size. Quick rental process.

Évaluation :

5

The manager was awesome

Évaluation :

2

I had arranged the free one month storage and after a hard move, you did not honor that reservation and I had to pay over $110 for one month, when it was supposed to be free, as per my UHAUL reservation. A reservation is a reservation. On top of that your employee was curt and inflexible. I will be contacting corporate offices.

Évaluation :

1

There was Roaches and it was too late for me to find another storage place but I hope there can be something done ASAP!!

Évaluation :

5

Great staff, convenient hours, and convenient location. They're the best.

Évaluation :

5

This location was incredible. The staff and manager were so kind and accommodating of our needs! I would recommend them in a second.

Évaluation :

5

I had No issues at all

Évaluation :

5

I found the online reservation site a little difficult as I was attempting to rent a storage unit as well as a trailer for the day plus a trailer as a 1-way use a month later. After a while of trying, I decided just to call. Employee named Kia answered and she was fabulous. Very friendly, patient and helpful. Kia was at the UHaul location when I arrived on Saturday and was just as friendly in person. The guys helped me get the trailer hooked up and all was smooth from there on out.

Évaluation :

3

There was a pest issue. Waterbugs were in the drawers of my office furniture. There were mouse traps placed in the unit. I threw away 4 recliners.

Évaluation :

5

Unit was easily accessible on ground floor & facility has several rolling cards to help with moving furniture. Very clean storage too

Évaluation :

5

Jeremiah was by far the most helpful Uhaul employee I've ever worked with. He's understanding, doesn't waste my time or his own, and he stands by his word.

Évaluation :

5

Great customer service and professional.

Évaluation :

4

Unsatisfactory some of the staff really care nothing about customers or their jobs.I found had the worst attitude no common courtesy.Not friendly at all. The place was not always clean bathroom was really beyond using very unsanitary even at time we are experiencing please fight the this battle with keeping everything wiped down at all times and cost.If some staff members would have a warm greeting to the customers. Josh is the employee of all times he conducts himself as one of the most valuable employees in the business to represent U Haul in every area.He truly express every helpful moment. He should be the operational manager He never stop until his task is complete. Maybe Joe should consider a new training program I have been dealing with center since it was built and moved to where it is today. The service has change and it should go back to old times where it had great Standards,Great Sarvice,and High Values . I will always use U Haul Center . I have enjoyed my over almost eight years stay. Understanding means more than anything. God's Blessings, Della Verbal

Évaluation :

3

The only issue is that the automatic doors weren't working when I came to drop off stuff last night. Staff was very friendly and professional, facility is clean.

Évaluation :

5

El personal de U haul, está muy capacitado y con mucha experiencia.

Évaluation :

5

Everyone was very helpful and cordial. I rented a unit "on-line" and when I arrived there was not one of the units available- as I was unable to NOT have one I had to rent a larger unit. I do not hold this location responsible for the problem- it is a CORPORATE issue and they should be held responsible for their technical website processing error. The location and the employees working there are outstanding and went out of their way to help with my truck and the storage issues. I highly recommend the location.

Évaluation :

2

My belongings all got wet and mildewed.

Évaluation :

1

To many issues at that location

Évaluation :

3

Low ceilings and no light inside storage rooms

Évaluation :

5

Absolutely fantastic help!

Évaluation :

1

We had a free month rental with our trailer rental. Arrived after hours on 11/4 to move in but checked in online. Door code would not work. There was no lock in our unit as promised. Moved in 11/4 with our own lock, tried to move more items in on 11/10 but there was a facility lock on our door preventing us from accessing the unit. Looked at our online account, it says we are past due but a month has not passed therefore we should not be locked out. Tried calling number posted for after hrs 3x with no answer. Found office unlocked and sliding door still operational. Looked to see if someone was still on site, found no one. Tried calling number again, finally reached someone who said they would try to find someone to come out. Someone did finally arrive but only secured office. Said he couldn't help us access our unit. We are now left with a truckload of belongings and nowhere to store them. This is completely unacceptable behavior!

Évaluation :

5

Nice folks at U Haul.

Évaluation :

2

The rating on here really should be separate one for the facility itself and one for the staff. The facility was a 0 for me with the roaches that occurred within the first week. The response to fix this issue could have been much quicker. It's not really a fix but the bug bomb killed off anything that was on the soft bags. Unfortunately, (now I know) with it being an outside unit, this is common. The rating is in no way a reflection on the staff. Terrance and Shaun were also very helpful from the start with reporting the issue. Jeremiah the GM was great once he understood there were roaches and took care of it to the best of his abilities, except it was too late (3-weeks in). The issue with this location is the roaches which appeared in my unit the very first week. I lost several items due to the roaches including memento that were damaged and irreplaceable. The area manager Michelle was supposed to contact me and never did. I am saddened by this experience. The only reason I would not recommend this facility, is the roach problem. The staff, were as helpful as could be with the circumstances. This facility really needs to contract with professional services like Terminex and Orkin. I would have never place my items here had I know there was a roach issue. If you choose to store here, make sure you know there is a roach problem in the outside units and store all your items in air tight plastic bins.

Évaluation :

1

El empleado alto con trenzas en el pelo nos trató mal y estaba hablando con malas palabras bien feas al frente de niños. Luego el otro empleado bajito nos trató mejor y soluciono mi visita.

Évaluation :

5

Seamless transaction. Nice young men.

Évaluation :

3

I had to throw a couch away because of mousdd ex urine and feces 😢

Évaluation :

3

Keypad never worked and door never locked. But enjoyed this storage unit nonetheless

Évaluation :

5

Went up on price so I left

Évaluation :

2

Basically it’s a bait and switch your offer the free month of storage when you rent a trailer and then you get to this place and you’re on the second floor and they don’t tell you there are stairs to get to the second floor when your offer the free storage and they don’t tell you that there’s no elevator to get to the second floor so it just sucks or you can pay like 50 bucks more and then you can go anywhere else and find the same amount storage on the first floor so it just stinks

Évaluation :

5

Great group of guys working here! Excellent customer service!

Évaluation :

2

The staff were not helpful & rude. We had a UHaul truck get a nail in the tire & they told us to just figure it out and call roadside assistant. Then yelled at us because the truck was placed in a spot they didn't like. Very unhelpful & rude.

Évaluation :

5

Jeremiah was very knowledge of all questions asked and provided respectable assistant. all was very excellent.

Évaluation :

2

Very unorganized

Évaluation :

3

Automatic payment system did not work, so I got charged a late fee almost every month. If this hadn't occurred, my rating would be higher.

Évaluation :

5

I rented a mid-sized space on the 2d level. At first I was worried about the access to the 2d floor, but it was perfect for us. Everything about the site was perfect, from security to staff. The women that I meet, who maintained the inside of storage facility was helpful and nice. When I came and went from the building and saw her it was like meeting a long lost friend walking down the street. Just a nice person, along with the staff in the store itself.

Évaluation :

4

Only downside was that the bathrooms were under maintenance for over 2 months

Évaluation :

1

card access rarely worked, alarm would always go off when entering my unit, dirty, bathrrom out of order. There are better choices for storage.

Évaluation :

1

The UHaul self storage smelled like naphthalene and the unit we had rented had rodent traps in it. The air conditioner also didn't work. Not up to the standard we expect from a climate controlled facility.

Évaluation :

3

My reservation had to be changed which was inconvenient but the guy who assisted turned thebsituation around.

Évaluation :

3

When I looked at this facility online, the pictures looked like a one story building. It's two levels. When I was given a second story unit, I asked where the elevators were. The response from the employee was, "this building has been open for over 10 years and has never had an elevator! You should know that!" - I am not from the area and was just helping my daughter move. The location is convenient and the hours of operation are convenient, just don't expect more than the bare minimum from the staff (my mistake for expecting helpful staff)

Évaluation :

5

Jeremiah was my customer representative. He was knowledgeable, friendly, and patient. He made sure I secured the rental van and storage as reserved. Thanks Jeremiah

Évaluation :

4

I had no idea what a 'split level' meant and upon seeing the unit, I initially thought it would be too small. We managed to get everything. Thank you for keeping a clean facility. You could use a drink dispenser/soda machine with water, Gatorade or something like that.

Évaluation :

5

Everything was fine and everyone was very pleasant and helpful.

Évaluation :

3

Staff did not offer tour of storage facility. Acted like I was a bother for being there. Transaction felt rushed. Offered no help getting boxes out to car.

Évaluation :

3

Not fond of having to haul heavy boxes up a flight of stairs. Would be nice to have a freight elevator available to tenants.

Évaluation :

5

Staff was always friendly, courteous and helpful. I will use this business in the future if I need additional storage. Facilities clean and well managed.

Évaluation :

5

Very efficient, easy experience. Staff very kind and helpful!!

Évaluation :

3

I do not like that there is no elevator to get heavy items up to the 2nd floor. I DO love the "reuse" section where you can leave items you no longer want for other people to enjoy.