Évaluations des clients U-Haul Moving & Storage at Durham Chapel Hill

Very disappointed that you're charging me $9 including gas that I am sure I return as it was when I picked it up I don't agree with paying the extra dollar for Environmental. I used exactly 2 gallons and I put 2.2 gallons in your tank again unfortunately you overcharged me for gas. However ,the customer service( young gentleman) at the front desk was extremely helpful, in regards explaining how to return the truck ,after hours Sincerely, Loy Long jr

The 1st trailer's right rear lights did not work. The 2nd trailer worked great however I noticed when I was part way through my move that both of the safety chains had several links that were ground down beyond what would be considered safe. These thin links were rusted which means they had been unsafe for a while. Upon returning the trailer I pointed this out to the employee who thanked me and said he'd get them replaced. I point out these safety issues because they could be of concern to other renters. However the service was good and after they fix these safety issues I'd definitely recommend this location.

Joshua was awesome at hooking up the trailer.

Everyone was friendly and helpful.

STOP CUSTOMER RIPOFFS. Although I have used UHAUL successfully in the past for transporting our Girl Scout Cookies, this latest rental was a disaster. UHaul ripped us off on two of our four rentals this year, costing us $14 for non-ordered SafeMove on one of the rentals (Contract 22651269), and latest ripoff on the fourth rental (Contract 23073013) of $14.16 for mileage and $11.28 for gas. Appeals of these errors got nowhere.

Staff member Javier went above and beyond to assist me and my family after traveling a hard 7 hours in town. He assisted myself along with others at the same time and did an awesome job.

I ordered a dolly and the dolly was not in the truck. I hope to hear back from you soon about this.

Originally attempted to do mobile check-in to get truck myself without needing to enter store to better social distance due to pandemic. Unfortunately, the lock password given as part of the mobile check-in process did not work, so I was not able to actually unlock the truck. This resulted in me having to go into the store and get a different truck assigned to me.

Upon drop off, I was told I could leave the keys in the truck and they would email me with the check out procedure. 3 days later, I received the check out for $207 more than I expected. I am not going to pay this amount. I was only expecting to pay $140 total.

the gentleman that helped me was very nice. my only concern was that upon check out was gas was marked at 3/4 tank. It was actually on 5/8. He said he would correct it. When the truck was returned I got charged for gas being at 5/8 rather then at 3/4 tank.

The staff folks were exceptional! Very helpful!

Customer sales at the register was excellent and very helpful. He gave clear instructions, answer all my questions, and explained the entire procedure. All covid protocols were followed to the letter and I felt very safe.

Is there any way for customers to get a discount on the current rental and/or future rentals if you return the equipment early? I used the trailer and returned it within 4 hours even though it was rented it for 24 hours. It would be a good PR move to reward customers who return equipment early. Just a thought.

There was a truck in the way of the drop off so my husband and about 5 other trucks with trailers were forced to wait until someone there could find the keys to the truck in the way to move it so everyone could get in. Very inconvenient.

Excellent customer service.

Very happy with my experience. Didn't even have to get out my car. Clear instructions on where to return equipment, they did everything for me and unhitched the trailer.

Sean was terrible customer service and unprofessional disposition to a customer in front of me - Then it carried over to me . Thought and gave benefit of doubt that he may be having a bad day.. Unfortunately, upon return next day ALL the same inappropriate unprofessional conduct disposition and wrongful attitude. He should NOT be working at customer service desk . Perhaps this destination has become to complacent to themselves lost perspective of customer courtesy and professional conduct training - Perhaps they take customers for GRANTED not realizing customers have choices to go to other moving truck venues in area . Either way was not appropriate for UHAUL site to be unkind unprofessional to customers even on a slow day. After 35 years of being a very loyal customer this these experiences brings hesitation and second thought to any future business and/or referrals as we are in Research Triangle vast quantities of collegiate and professional relocations whereas our family is asked weekly for local business referrals. I /we would NOT WANT THEM to have negative experience as others have ...This site has lost the sense of community and Golden Rule lacking in professional conduct overall even with one another as a team they were unprofessional to one another. DO BETTER UHAUL !!!!!!!!!!!!!! Remembering who your wonderful mentor and Executive with wonderful foundation remains Mr E Joe Shoen!!

Nothing

Better Customer service

Starting off we were told the uhaul would be in lane E or facing the road. The key said lane H and not only was it not in lane E or H or facing the road it was in the back and the employee had to go searching for it. There was cigarette ashes in the holder water coming up on the driver side from some where the exhaust was so bad I had to keep a window open. Then when I return the uhaul I purposely chose credit so nothing additional would be held I get charged a 28 dollar gas fee which was inaccurate because I actually put in more gas than was required. Then was told it wouldn't be put back into acct until 2-3 business days. Won't be using this location again

Everything was great!

Your rental agent was and probably still is a idiot. Durham is full of stupid people that think a mask is gonna stop Covid. News flash, it doesnt, and there is no proof it does. But then your company and the owners of this franchise are probably brain dead media sucking idiots.

Update the truck it ran a little rough

Thank you for 24/7 rentals!

Good

Great experience, everyone was kind and helpful! Thanks y'all!

Easy transact and helpful staff, will use this location again.

Very nice and professional

The staff was professional, quick and helpful

It's a little confusing what to do when dropping equipment off. There's a bit of a discrepancy between the online forms and on-site signs and directions.

What great customer service. Gentleman at the counter greeted me and walked me through whole transaction. Kudos

The only concern, I noticed the first time we stopped, that the registration on the car carrier was expired about 9 months earlier!

Very nice and friendly

Excellent!

I called looking for a trailer with a ramp to move an atv that was 5' 2" wide. I was told that the 6'x12' with a ramp would work. I rented it and left. When I got to my desitation I found out that the ramp was only 4'9". This was a total waste of time and money.

Make the locations away of the exact reasons for any issues that the computer may have. I was supposed to have a months free storage unit rental, but in the computer it says some thing about I need to call someone else first. the gentlemen on site and had no idea what about. So now I just have no storeage

Drop off after hours at the location was not clear. There was one sign that says to leave the key on the seat. There was a sign about an app but no instructions. I saw nothing about a drop box for keys, I had to ask a guy that just happened to be there returning too who was also struggling. He happened to find the drop box quite away away from under the carport area.

Customer service was good. Trucks need to be properly cleaning and vacuumed especially with Covid. First impressions were great. We received wonderful customer service from the pick up u-haul facility staff members. Once in the car we noticed brown liquid in the cup holder and crumbs all through out the truck. Lastly, close to the end of the stretch with 170 miles left the service engine light came on. At that point we were a bit nervous as to what was the cause, but had no choice but to continue on home. It did go away at time of drop off, but I just want someone to be aware before it's given to someone else. For the auto transport drop off the ratchet straps were rusted and was put on incorrectly by the attendant. Road assistance was requested at that point and was very helpful. The drop off location was dingy, not well light, and we were lucky to even find a place for both the truck and transport.

I reserved a 6x12 trailer online and arrived to be told there was not one available. I could take a smaller one or drive 30minutes to a different location to pick one up! This is the second time in 6 months this had happened. Horrible customer service practice! At least call ahead to let me know there is an issue not when I arrive and have people waiting to help me move. Very disappointed. The location was very respectful and felt bad.

Although they were short staffed and the check-in line was really long, everyone was extremely polite and helpful.

I was able to rent a $19.99 Truck for a few hours to move even without a reservation. Thank you.

Great customer service when I called with questions. Pick-up was quick and easy...highly recommend this location!

Organized with good signage. Very clear

Jeron Robertson Was awesome! He made sure that all my needs was taking care of. From renting the uhaul truck to moving my stuff out the storage. He gave me details instructions on everything I needed to know. The other staff was also friendly and helpful as well. I will recommend family and friends here. Thanks uhaul for making everything secure and easy to move. Also the place was clean and sanitize.

Keep up the good work !!

Step up into the cab on the 15' van and try to get into the driver's seat. I had quite a stretch to make it in, and turned my right ankle trying to get out of the truck. Maybe solder a small step?

Excellent service nice people thank help thank

We have used this U-Haul for truck, trailer, and storage. The staff have always been very helpful and willing to help us solve unexpected problems. The staff have often gone above and beyond. While we are happy to no longer be paying fees for storage, we will return for any truck rental or storage needs that we have in the future.

I had a great experience thru the years I was there.

Wonderful staff, very helpful, .. highly recommended..

When the moving van and movers we hired arrived at the facility, there was no one there to explain that they had lost power and that the facility was closed. We talked to duke power employees who were fixing the broken transponder and they let us know what had happened. I had to pay an additional $600.00 for the movers to then take my belongings to their Raleigh storage facility to hold until I could find another storage facility. When I called for a refund the next day, no one apologized. I was told, "i had booked the facility for 11-20, if I had just moved in then, this wouldn't have happened." I was very disappointed by the staff's response and lack of empathy. I have received my refund and will not be working with or reccomending u haul in the future.

Called ahead to try and update my reservation to a first floor reservation. Was unable to do it over the phone and had problems initially with the first person I spoke to and gave up on getting a first floor storage. Then TraShawn Chambers got involved and had the situation resolved in no time. Very grateful for his assistance and the assistance of the other employee at the time. He also helped and explained how the facility security worked after we triggered the alarm accidentally. Facility condition was clean and move in was quick and easy. Great overall experience!

Great customer service. He took his time renting us the storage unit and van. I would give more stars if I could!

Anyone who gives Jeron and his crew fewer than 4 stars on this review IS LYING!

Overpriced and dishonest practice to give a month free and then not prorate the few days I went over or tell me how much I would be charged for going one day over.

It took two months for them to process my move out. In that two months, I was hassled with mail, emails, and phone calls regarding rent that I wasn’t responsible for and statements regarding lien on my property (which had been moved out before my one free month was even up). Uhaul support told me they’d contacted the manager three times on my behalf but the issue was not resolved until I got a phone call from a representative asking me when I was going to pay the back rent and fees. After I told her I’d moved out months ago and submitted a move out request before my free month was over, she promptly said she would remove me from the system.

The instructions to access the building worked perfectly, but the doors didn’t work. Additionally, there was still a lock on my unit when I arrived at at 7:50pm. This is 10 minutes before they close. When I went to the front, they asked me if I had ever been there before. I said no I reserved online. I can only imagine they’re supposed to keep track of those with online move-ins to unlock units before tenants arrive. I was told by the employee, “Word of advice, don’t arrive 10 minutes before we close.” He went and unlocked the lock I said Thank you and he said nothing in return. Additionally, the climate in that side was reading 88 which is outside the range they promise for climate controlled storage. It’s supposed to be maintained from 75-85 degrees. Finally, they promise you a free lock in the unit. There was no lock provided. Online process was easy, but this facility is a disaster. I DO NOT recommend anyone move into this location.

People here are great. I wish U Haul's online and mobile presence was half as good as the people in this location. They know their units, they know their business, and they're polite and helpful. Would use them again in a heartbeat if I need storage.

Friendly staff

This U-Haul facility is amazing. The people are fantastic and know what they are doing.

Thank you, for your good customer service!

They were very friendly an took the time out to show the storage unit plus go over the contract. I’m very satisfied

Great staff

Staff there is great easy to talk with shows you your unit understands your situation they are helpful and go above and beyond for there customer's

The gentleman who helped us check in ("Y" Caldwell) was extremely helpful and positive and polite. The woman who reserved the storage rental over the phone for me reserved one that was half the size of what we needed, and you can imagine our dismay after traveling 5 states! "Y" was very quick to assure us that he would take care of it and fix the situation. He was compassionate to our frustration over the situation and understanding in our apologies that our upset was not directed at him. He worked diligently to find us 2 storage units that were relatively close to each other, took his time to walk us through how to get there, including highlighting a map and providing us with it AND taking us personally there. He took the time to explain that the codes take 24 hours to upload before they stop setting off the alarm, how to enter the codes, the best doors to unload and come through, and what the best locks were for us to get. As we were in the midst of unloading the truck with helpers and movers and figuring out what was going into each unit, "Y" took the time to walk over to us to let us know his shift was ending and to see how we were doing and if there was anything we needed or anything further he could do for us. I asked a few questions about returning the truck while we were still there and their hours and he took the time to not only answer those questions but to just chat and laugh a bit. When I asked about if we needed to extend our storage a bit, he assured me that I could just call him and he would handle it for me. He truly is an exemplary employee who is not only focused on the customer's needs, but clearly on the entire customer experience. He exhibited excellence and, in my humble opinion, deserves a promotion and a raise. (While he was taking care of us, I also watched him help his coworkers with issues and support his manager all without missing a beat.)

Staff was very professional and helpful

Not the best set up in terms of getting things into storage units that are down winding hallways. As there was only one way in or out, it was difficult if multiple people were there at one time moving. I had to wait about 3 minutes for other people to move out of the way to be able to get my stuff in. For units that are farther from the entrances, there should be more entrances put in for easier access to them.

There wasn't a lock in my unit even though was told, after standing in a long line, that it would be there. I had to get back in line to get it. The staff were extremely helpful and friendly.

I needed a small storage unit and a van to move my son out of an apartment until he knows where he's going next. Jarron was the general manager, Jeremiah helped me, and there were at least one or two other people working. They were all incredibly professional and courteous, and incredibly aware of how stressed people are now, because of covid-19. I overheard several phone calls and they were always polite and friendly with those customers, and with the in-person customers they were as well, and offered all the protections (distancing, hand sanitizer, etc) to keep everyone safe. But beyond that, they worked REALLY WELL together as a team. It was obvious that they liked and respected each other, communicated well, and were primarily concerned with making sure the customers got what they wanted. Would absolutely use again.

Good service, polite staff, clean facility

My unit flooded with water and damaged all my property

I like the fact that I have one month free Jeron is very friendly and professional

My only wish is that the interior units could be lit.

Yes the experience was good but the rates are too high for what storage you get. The cheaper and smaller storage areas are inconvenient and hard to get access to. Not worth the high cost.

Great

I never had any problem out of U-haul the whole couple of years I was there. I really liked the cleanliness, no bugs or rodents. Thanks U-haul.

Excellent staff and service!

Rented a storage space, they salesmen did not say I had to have a specific kinda lock so I bought the gold one from u haul. Went to put more stuff in my unit a silver round lock was there I had no key

Too small for the price. I never used it at all!

Very helpful and friendly staff.

The staff here are great!

Great service both in Florence and in Durham, thanks for helping my move be seamless!

First arrived at this location, the staff was friendly & helpful. During the time I maintained storage, I could rarely get anyone on the phone, & when there was a dispute, the staff was unfriendly.

Excellent experience!

Anthony was so helpful and kind!

Everybody was super helpful and friendly they took some of the stress out of moving

Had no problems. Staff was friendly.

Easy pick up of moving truck - very helpful staff

N/A

Everything was good. I would like a faster service at the counter, waiting to talk to someone is just a little long, that’s it!

Customer service was very polite and professional. The process was fast and easy.

As my child attends NCCU, this was a convenient location to store her belongings for the summer. The staff was very hospitable and accommodating with my needs. Thank you. We will be back.

Had never used U-Haul before. This was a very good experience and I will definitely use this company in the future!

The staff at this facility, plus the telephone staff who took our original order, were all terrific. Personable, knowledgeable, and efficient. Great facility. Great service Thank You

Jeron was so helpful to me. 5 stars for him

I tried to get 24 hour access. It seemed to not benefit me, but I was told I had up to 10 on which I really didn't . I wasted a trip to use my unit when I found out it closed at 7. Why say I can go?

.

Some staff were great and some acted like like it was just a job. It I would rent from ya’ll again Hands Down!

They are definitely awesome love them.

Josh is awesome. Got me everything I need at one location. Great customer service!!

n/a

We rented here 3 different summers for our Duke student. Had a good experience each time. Storage unit was clean.

Something was off about the climate control - parts of the facility felt like it was air conditioned but other parts were noticeably warmer.

Clean, well maintained, would highly recommend.

All employees were welcoming and accommodating. They made it very easy to rent storage as well as return the u-haul rental.

Great service

The entire process was super smooth from start to finish.

This storage facility is great. Associates are always nice and helpful! Facility is clean, well maintained, and secure.

No problems.

great experience

This facility is the cleanest and nicest place I have ever seen. The people are great, friendly and helpful. I rented a conditioned space for 8 years, I can not say enough good about this facility.

good job, overall!!!

My only negative comment is that someone stole the mattress dolly which was a bummer. Otherwise, everything was great!

Thanks for everything everyone was nice and helpful. Thanks once again.

greatstaff

Staff was great and very helpful at move in. The process was quick and painless. Facility location and accessibility was very convenient. Superb cleanliness.

The staff was very helpful and accomplished to our needs and preference. Good service and well explained in answering questions.

Units are too high for the size.

Your employees were very friendly and helpful. I wish all other U-Haul's in the area were as efficient and courteous. They were very knowledgeable and I will recommend that location to everyone.

Excellent Customer Service and Compassion!! Thank you!!

The only issue we had was that the confirmation indicated one pickup location and it was not where the truck was located.

I would like access to storage 24 hours but I have problems doing this.

Over all experience was good

The people were very helpful.

UHaul put on a lock, could not find the key, and had to cut it off. Second lock added with same results. I had to pay removal fee. I said they lost it. Called me a liar. Later found it.

We have rented space her before and will again. Facility and staff excellent.

I only needed storage for a couple weeks during a move, but if I needed storage space again, I would return.

Really friendly staff

Nice clean facility. Polite and helpful staff.

The facility was clean and easy to access. Agents were helpful and efficient.

We were please with our rental. The staff was great to deal with and the facility was easy to use.

The manager of the site is rude and the service is horrible. For 2 weeks I had been trying to get my stuff out of storage and it took me to theaten to call corporate for her to follow up. NEVER AGAIN

If I need it I'll comback again. Thanks uhual.

The facility is fine, staff is not necessarily eager to assist, but generally get the job done.

Staff is incredibly unhelpful, no coordination between customer service line and individual stores, will never be using their service again.

Unit flooded, was charged an additional month by accident

Excellent customer service

he vehicle ran well, but used a lot of fuel1

None

Your staff screwed up my attempt to pay your bills not once but several times. Their latest SNAFU cost me 5 days in extra rent.

Met all our needs and was climate controlled. Carts were available to help move stuff in / out.

I experienced water damage in my unit and the staff we're not helpful. It happened on a Saturday and all they said was to call on Monday for a manager. I called each day for a week with no response.

Mr. Riggs and Mr. Robertson were very helpful and friendly with the rental units and the rental truck and trailer. Thanks so much!

Mr. Riggs and Mr. Robertson were very helpful and friendly. Many thanks for all of your help with the rental units, the rental truck, and connecting and loading the car on the rental trailer.

None

Reservations were not honored. Had to find accommodation in another location.

I will never rent another unit here the wait time is awful the phone reps are awful i wanted my money back i would never recommend this place to any one my overall experience was horrible

There was a mix-up between the central U-Haul office and the local storage unit. The staff on site were able to resolve the matter when I came to confirm the rental, in spite of computer confusion.

I was given an access card that never worked. The alarm went off every time I entered my unit. I returned to the office and waited in a lengthy line but it was not fixed properly deafening annoyance.

Everyone was helpful and made my experience excellent.

Thank you

Great experience!

No comments. Everything was hunky dory.

All went well.