Customer Reviews for U-Haul Moving & Storage at Durham Chapel Hill

13211 évaluations

4411 Durham Chapel Hill Blvd   Durham, NC 27707
(Across from Red Lobster on 15-501)

(919) 682-9302

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(919) 682-9302

4411 Durham Chapel Hill Blvd
Durham, NC 27707
(Across from Red Lobster on 15-501)

Services dans cet établissement :

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda G. 
Évaluation :
3

Returning vehicle Slow processing. Agent wanted to process later and send final numbers by email. Did not inspect for damage. Did not like possibility of surprise bill at later time.

RAYMOND S. 
Évaluation :
5

Used online to make a reservation and pick up cargo van next day without any problems. They are friendly.

Crandall S. 
Évaluation :
1

Arriving at U-Haul at 4411 Durham Chapel Hill Blvd, Durham, NC 27707 I was meet by an elderly white, gray-bearded male who was in the least rude and his overall appearance was unkempt. He "attempted " to chastise me for where I was parked but quickly lost that argument. I was pulling my personal trailer which made it too long to park in the single-car parking area lot. which forced me to park in the area he said was reserved for U-Haul trucks which was less than 25 % full. I suppose the most distressing issue about my encounter was he did have a mask around his neck and over his ears, but not covering his mouth or nose.

CARL H. 
Évaluation :
4

I checked in on line, which is supposed to make everything go quickly, but I still spent 5-10 minutes at the counter while the agent there clicked away on his computer, asked me things I'd already answered in the on-line checking, and swiped my card, again despite having already provided that. It takes far less time to pick up rental car than a rental trailer. Makes no sense.

Stephen D. 
Évaluation :
1

Rep didn't seem knowledgeable about what I had pre-requested & also the website wasn't working properly when I tried to return the U-Haul so I was charged an additional 84 $.

ASHLEY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GENEVIEVE N. 
Évaluation :
4

When I rented the truck, the staff was extremely professional and helpful and had an outstanding experience. The after-hours return process was the complete opposite. It was easy to return the truck but the online process was horrible. It wanted to determine my location on my phone and I had turned on the ability for the app to read my location, but it wouldn't accept it and I couldn't go any further in the return process online. I tried for over 20 minutes and called the customer support line and waited for over 30 minutes before I had to hang up. Due to not being able to finish the process online (the app wouldn't let me), I was charged a 20 $service fee. On my bill that came the next day, I was charged fo r3 gallons of gas because they read that the gas gauge had dropped from 3/8 to 1/4 of a tank. I drove the truck SIX miles total. I guess the truck gets 2 mpg. Loved the rental process, hated the return process. In the end I would recommend this site as the employees were great, but don't use the after hours return process... and no it was't because I couldn't figure out the technology.

STEVEN JAY S. 
Évaluation :
5

The folks at this location were completely professional, helpful and efficient. They were also very flexible when I ended up needing the truck 2 extra days. The truck I rented was in perfect working condition. This was probably the best truck rental experience I've ever had. Can't think of anything to improve. U-Haul should consider this location to be an exemplary store to represent their company.

RICHARD B. 
Évaluation :
5

Very good experience. Staff really nice,helpful and knowledgeable

MARY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy J. 
Évaluation :
5

Uhaul has not let me down equipment is always clean and maintained

MIGUEL C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jordan J. 
Évaluation :
5

the noise of the square shaft going into the hitch socket was very loud. Several wraps of duct tape made it much quieter. That could be supplied or advised.

Curtis E. 
Évaluation :
4

There was some trash in cardboard left in the cab of the truck I rented. Would be great if it was cleared out a little better between users. Merci!

Alexandra M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah A.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VICKI U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAYTON C. 
Évaluation :
1

Poor customer service!!!

Jennifer P. 
Évaluation :
5

Just keep up the goodwork

GUSTAVO R. 
Évaluation :
5

When a customer rents a vehicle you guys shouldn't call everyday to check on it and when calling a voicemail should be left. I planned on renting a van for 7 days and a sells rep started calling my phone after day 1 so on day 2 made me feel pressured to return it or something was going to happen to my personal car that was parked on uhaul. Sales rep told me verbatim “I'm just checking on my van! Make it make since”

CARL M. 
Évaluation :
5

Nothing the people at the u haul please was Wonderful they was very nice and very helpful I will always little bit there if I need a U-Haul or a storage room

Shonteia J. 
Évaluation :
2

Very inefficient even though I completed all the required paperwork online. People generally unfriendly.

David W. 
Évaluation :
4

The after hour check out is impossible. The Uai needs to be overhauled entirely.

christos M. 
Évaluation :
5

Shaun was extremely helpful when making arrangements for the rental and picking the truck up.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GWENDOLYN T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

Broken sun visor, but fabulous customer service - I was late and they held my rental agreement for me - very conscientious personnel

CLAUDIA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ashley b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD A. 
Évaluation :
4

We were disappointed that our truck had no gas...so the first thing we had to do was go to a gas station. I would think that this is something the U-Haul people should do. Otherwise, I think it's a great value!

Thomas A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NEAL T. 
Évaluation :
5

All good 👍👍👍

VANESSA L. 
Évaluation :
5

Excellent service à la clientèle.

RICARDO C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REGINALD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH R. 
Évaluation :
3

The staff was great but I don't like all the extra charges to my account

ASHLEY A. 
Évaluation :
5

Excellent service! This was my first time renting from UHaul and I will definitely return again for my next moving needs.

Steven L. 
Évaluation :
5

Service was awesome keep on doing what you

MARY M. 
Évaluation :
4

This location was great and the staff was quick and on the ball. However, I had a terrible experience experience with Uhaul overall. While I would recommend the 4411 Durham chapel hill blvd uhaul facility for its team, I would never recommend uhaul community partners because I believe Uhaul is unable to manage those relationships effectively. The community partner I initially went to had no idea I had a reservation on a truck and no training or ability to figure a solution. The fault here ultimately lies with uhaul for offering a service though a broken channel. I had to spend hours dealing with uhaul on a day I had to move.

WILLIAM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

scott W. 
Évaluation :
5

Pleasant helpful staff.

MITCHELL A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

FERNANDO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIERRA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

POLLY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reginald P. 
Évaluation :
3

would not go there again because of poor customer service

MICHAEL N. 
Évaluation :
5

Staff was prompt, knowledgable, friendly. I simply can not imagine that they could have done anything better.

JAMES B. 
Évaluation :
3

The service was not what I expected it to be,the lady was very helpful and respectful,but the guys acted like they didn't care to help,etc.Took me pretty much an hour or more to complete my service.Got someone that's willing to work & not be there just for a check.

TERRY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA L. 
Évaluation :
5

This location is the BOOM. I go no where else. !!

DEBRA D. 
Évaluation :
2

Call for details 8137320355

JONATHAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREAS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYRONE B. 
Évaluation :
5

Truck was a little to old but it did the job

REGINALD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHESTER B. 
Évaluation :
5

I needed a rental for that day. A cargo van was available. It was clean and the on-line checkout is great.

TONY N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olena T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUGENE F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
5

Jeff at the counter was professional at all times and stayed patient when I couldn't get my phone to take pictures of my driver's license. Good experience.

JEFFREY F.  |  Premières impressions 
Évaluation :
5

Very disappointed that you're charging me 9 $including gas that I am sure I return as it was when I picked it up I don't agree with paying the extra dollar for Environmental. I used exactly 2 gallons and I put 2,2 gallons in your tank again unfortunately you overcharged me for gas. However ,the customer service( young gentleman) at the front desk was extremely helpful, in regards explaining how to return the truck ,after hours Sincerely, Loy Long jr

LOY L. 
Évaluation :
3

The 1st trailer's right rear lights did not work. The 2nd trailer worked great however I noticed when I was part way through my move that both of the safety chains had several links that were ground down beyond what would be considered safe. These thin links were rusted which means they had been unsafe for a while. Upon returning the trailer I pointed this out to the employee who thanked me and said he'd get them replaced. I point out these safety issues because they could be of concern to other renters. However the service was good and after they fix these safety issues I'd definitely recommend this location.

Clyde M. 
Évaluation :
5

Joshua was awesome at hooking up the trailer.

Travis A. 
Évaluation :
5

Everyone was friendly and helpful.

Louise G. 
Évaluation :
4

STOP CUSTOMER RIPOFFS. Although I have used UHAUL successfully in the past for transporting our Girl Scout Cookies, this latest rental was a disaster. UHaul ripped us off on two of our four rentals this year, costing us 14 $for non-ordered SafeMove on one of the rentals (Contract 22651269), and latest ripoff on the fourth rental (Contract 23073013) of 14,16 $ for mileage and 11,28 $ for gas. Appeals of these errors got nowhere.

CHARLES R. 
Évaluation :
5

Staff member Javier went above and beyond to assist me and my family after traveling a hard 7 hours in town. He assisted myself along with others at the same time and did an awesome job.

dominique B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry F. 
Évaluation :
5

I ordered a dolly and the dolly was not in the truck. I hope to hear back from you soon about this.

Thomas M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HELEN S. 
Évaluation :
4

Originally attempted to do mobile check-in to get truck myself without needing to enter store to better social distance due to pandemic. Unfortunately, the lock password given as part of the mobile check-in process did not work, so I was not able to actually unlock the truck. This resulted in me having to go into the store and get a different truck assigned to me.

Daniel S. 
Évaluation :
2

Upon drop off, I was told I could leave the keys in the truck and they would email me with the check out procedure. 3 days later, I received the check out for 207 $more than I expected. I am not going to pay this amount. I was only expecting to pay 140 $total.

Susan V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CATHY M. 
Évaluation :
4

the gentleman that helped me was very nice. my only concern was that upon check out was gas was marked at 3/4 tank. It was actually on 5/8. He said he would correct it. When the truck was returned I got charged for gas being at 5/8 rather then at 3/4 tank.

ROGER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RHEA M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Steven H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elia N. 
Évaluation :
5

The staff folks were exceptional! Very helpful!

VERNON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDITH S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Dallas B. 
Évaluation :
5

Customer sales at the register was excellent and very helpful. He gave clear instructions, answer all my questions, and explained the entire procedure. All covid protocols were followed to the letter and I felt very safe.

BRIDGET K. 
Évaluation :
5

Is there any way for customers to get a discount on the current rental and/or future rentals if you return the equipment early? I used the trailer and returned it within 4 hours even though it was rented it for 24 hours. It would be a good PR move to reward customers who return equipment early. Just a thought.

CLYDE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RACHEL H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Vallyn B. 
Évaluation :
2

There was a truck in the way of the drop off so my husband and about 5 other trucks with trailers were forced to wait until someone there could find the keys to the truck in the way to move it so everyone could get in. Very inconvenient.

Steven B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY W. 
Évaluation :
5

Excellent customer service.

PHILLIP B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael M. 
Évaluation :
5

Very happy with my experience. Didn't even have to get out my car. Clear instructions on where to return equipment, they did everything for me and unhitched the trailer.

Amy W. 
Évaluation :
1

Sean was terrible customer service and unprofessional disposition to a customer in front of me - Then it carried over to me . Thought and gave benefit of doubt that he may be having a bad day.. Unfortunately, upon return next day ALL the same inappropriate unprofessional conduct disposition and wrongful attitude. He should NOT be working at customer service desk . Perhaps this destination has become to complacent to themselves lost perspective of customer courtesy and professional conduct training - Perhaps they take customers for GRANTED not realizing customers have choices to go to other moving truck venues in area . Either way was not appropriate for UHAUL site to be unkind unprofessional to customers even on a slow day. After 35 years of being a very loyal customer this these experiences brings hesitation and second thought to any future business and/or referrals as we are in Research Triangle vast quantities of collegiate and professional relocations whereas our family is asked weekly for local business referrals. I /we would NOT WANT THEM to have negative experience as others have ...This site has lost the sense of community and Golden Rule lacking in professional conduct overall even with one another as a team they were unprofessional to one another. DO BETTER UHAUL !!!!!!!!!!!!!! Remembering who your wonderful mentor and Executive with wonderful foundation remains Mr E Joe Shoen!!

Madison B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita M.  |  Expérience générale 
Évaluation :
5

Jeron Robertson Was awesome! He made sure that all my needs was taking care of. From renting the uhaul truck to moving my stuff out the storage. He gave me details instructions on everything I needed to know. The other staff was also friendly and helpful as well. I will recommend family and friends here. Thanks uhaul for making everything secure and easy to move. Also the place was clean and sanitize.

LATOSHA B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

claudette b.  |  Expérience générale 
Évaluation :
5

We have used this U-Haul for truck, trailer, and storage. The staff have always been very helpful and willing to help us solve unexpected problems. The staff have often gone above and beyond. While we are happy to no longer be paying fees for storage, we will return for any truck rental or storage needs that we have in the future.

rebecca h.  |  Expérience générale 
Évaluation :
5

I had a great experience thru the years I was there.

james j.  |  Expérience générale 
Évaluation :
5

Wonderful staff, very helpful, .. highly recommended..

Shirlena G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene A.  |  Expérience générale 
Évaluation :
1

When the moving van and movers we hired arrived at the facility, there was no one there to explain that they had lost power and that the facility was closed. We talked to duke power employees who were fixing the broken transponder and they let us know what had happened. I had to pay an additional 600,00 $ for the movers to then take my belongings to their Raleigh storage facility to hold until I could find another storage facility. When I called for a refund the next day, no one apologized. I was told, "i had booked the facility for 11-20, if I had just moved in then, this wouldn't have happened." I was very disappointed by the staff's response and lack of empathy. I have received my refund and will not be working with or reccomending u haul in the future.

Mary N.  |  Online Move In 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ronald J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pamela R.  |  Premières impressions 
Évaluation :
5

Called ahead to try and update my reservation to a first floor reservation. Was unable to do it over the phone and had problems initially with the first person I spoke to and gave up on getting a first floor storage. Then TraShawn Chambers got involved and had the situation resolved in no time. Very grateful for his assistance and the assistance of the other employee at the time. He also helped and explained how the facility security worked after we triggered the alarm accidentally. Facility condition was clean and move in was quick and easy. Great overall experience!

Preston B.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle. He took his time renting us the storage unit and van. I would give more stars if I could!

Janelle B.  |  Premières impressions 
Évaluation :
5

Anyone who gives Jeron and his crew fewer than 4 stars on this review IS LYING!

Jordan D.  |  Premières impressions 
Évaluation :
1

Overpriced and dishonest practice to give a month free and then not prorate the few days I went over or tell me how much I would be charged for going one day over.

Sarah C.  |  Expérience générale 
Évaluation :
3

It took two months for them to process my move out. In that two months, I was hassled with mail, emails, and phone calls regarding rent that I wasn't responsible for and statements regarding lien on my property (which had been moved out before my one free month was even up). Uhaul support told me they'd contacted the manager three times on my behalf but the issue was not resolved until I got a phone call from a representative asking me when I was going to pay the back rent and fees. After I told her I'd moved out months ago and submitted a move out request before my free month was over, she promptly said she would remove me from the system.

Tia M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

geoffrey w.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Doris M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENY J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIRA G.  |  Premières impressions 
Évaluation :
1

The instructions to access the building worked perfectly, but the doors didn't work. Additionally, there was still a lock on my unit when I arrived at at 7:50pm. This is 10 minutes before they close. When I went to the front, they asked me if I had ever been there before. I said no I reserved online. I can only imagine they're supposed to keep track of those with online move-ins to unlock units before tenants arrive. I was told by the employee, "Word of advice, don't arrive 10 minutes before we close." He went and unlocked the lock I said Thank you and he said nothing in return. Additionally, the climate in that side was reading 88 which is outside the range they promise for climate controlled storage. It's supposed to be maintained from 75-85 degrees. Finally, they promise you a free lock in the unit. There was no lock provided. Online process was easy, but this facility is a disaster. I DO NOT recommend anyone move into this location.

Blake C.  |  Online Move In 
Évaluation :
5

People here are great. I wish U Haul's online and mobile presence was half as good as the people in this location. They know their units, they know their business, and they're polite and helpful. Would use them again in a heartbeat if I need storage.

Margaret C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan F.  |  Expérience générale 
Évaluation :
5

Personnel amical

MICHELLE T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kara W.  |  Expérience générale 
Évaluation :
5

This U-Haul facility is amazing. The people are fantastic and know what they are doing.

Joseph B.  |  Online Move In 
Évaluation :
5

Thank you, for your good customer service!

shaneka c.  |  Expérience générale 
Évaluation :
5

They were very friendly an took the time out to show the storage unit plus go over the contract. I'm very satisfied

Diana F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred F.  |  Expérience générale 
Évaluation :
5

Great staff

Bobby T.  |  Expérience générale 
Évaluation :
5

Staff there is great easy to talk with shows you your unit understands your situation they are helpful and go above and beyond for there customer's

Jessica A.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Shannon R.  |  Expérience générale 
Évaluation :
5

The gentleman who helped us check in ("Y" Caldwell) was extremely helpful and positive and polite. The woman who reserved the storage rental over the phone for me reserved one that was half the size of what we needed, and you can imagine our dismay after traveling 5 states! "Y" was very quick to assure us that he would take care of it and fix the situation. He was compassionate to our frustration over the situation and understanding in our apologies that our upset was not directed at him. He worked diligently to find us 2 storage units that were relatively close to each other, took his time to walk us through how to get there, including highlighting a map and providing us with it AND taking us personally there. He took the time to explain that the codes take 24 hours to upload before they stop setting off the alarm, how to enter the codes, the best doors to unload and come through, and what the best locks were for us to get. As we were in the midst of unloading the truck with helpers and movers and figuring out what was going into each unit, "Y" took the time to walk over to us to let us know his shift was ending and to see how we were doing and if there was anything we needed or anything further he could do for us. I asked a few questions about returning the truck while we were still there and their hours and he took the time to not only answer those questions but to just chat and laugh a bit. When I asked about if we needed to extend our storage a bit, he assured me that I could just call him and he would handle it for me. He truly is an exemplary employee who is not only focused on the customer's needs, but clearly on the entire customer experience. He exhibited excellence and, in my humble opinion, deserves a promotion and a raise. (While he was taking care of us, I also watched him help his coworkers with issues and support his manager all without missing a beat.)

Christine L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felicia G.  |  Expérience générale 
Évaluation :
5

Staff was very professional and helpful

Bobby T.  |  Premières impressions 
Évaluation :
3

Not the best set up in terms of getting things into storage units that are down winding hallways. As there was only one way in or out, it was difficult if multiple people were there at one time moving. I had to wait about 3 minutes for other people to move out of the way to be able to get my stuff in. For units that are farther from the entrances, there should be more entrances put in for easier access to them.

Kara W.  |  Premières impressions 
Évaluation :
4

There wasn't a lock in my unit even though was told, after standing in a long line, that it would be there. I had to get back in line to get it. The staff were extremely helpful and friendly.

Rebecca H.  |  Online Move In 
Évaluation :
5

I needed a small storage unit and a van to move my son out of an apartment until he knows where he's going next. Jarron was the general manager, Jeremiah helped me, and there were at least one or two other people working. They were all incredibly professional and courteous, and incredibly aware of how stressed people are now, because of covid-19. I overheard several phone calls and they were always polite and friendly with those customers, and with the in-person customers they were as well, and offered all the protections (distancing, hand sanitizer, etc) to keep everyone safe. But beyond that, they worked REALLY WELL together as a team. It was obvious that they liked and respected each other, communicated well, and were primarily concerned with making sure the customers got what they wanted. Would absolutely use again.

Margaret C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ryan m.  |  Expérience générale 
Évaluation :
5

Good service, polite staff, clean facility

Tina M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B.  |  Expérience générale 
Évaluation :
1

My unit flooded with water and damaged all my property

Rahjan J.  |  Expérience générale 
Évaluation :
5

I like the fact that I have one month free Jeron is very friendly and professional

Maxine S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

perry s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felicia G.  |  Premières impressions 
Évaluation :
5

My only wish is that the interior units could be lit.

deborah t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph D.  |  Expérience générale 
Évaluation :
3

Yes the experience was good but the rates are too high for what storage you get. The cheaper and smaller storage areas are inconvenient and hard to get access to. Not worth the high cost.

raeann d.  |  Expérience générale 
Évaluation :
5

Excellent

Brittany R.  |  Expérience générale 
Évaluation :
5

I never had any problem out of U-haul the whole couple of years I was there. I really liked the cleanliness, no bugs or rodents. Thanks U-haul.

shawantha s.  |  Expérience générale 
Évaluation :
5

Excellent staff and service!

gary m.  |  Expérience générale 
Évaluation :
1

Rented a storage space, they salesmen did not say I had to have a specific kinda lock so I bought the gold one from u haul. Went to put more stuff in my unit a silver round lock was there I had no key

sherry j.  |  Expérience générale 
Évaluation :
2

Too small for the price. I never used it at all!

lakeithia w.  |  Expérience générale 
Évaluation :
5

Very helpful and friendly staff.

Esten W.  |  Expérience générale 
Évaluation :
5

The staff here are great!

james b.  |  Expérience générale 
Évaluation :
5

Great service both in Florence and in Durham, thanks for helping my move be seamless!

Sarah R.  |  Premières impressions 
Évaluation :
3

First arrived at this location, the staff was friendly & helpful. During the time I maintained storage, I could rarely get anyone on the phone, & when there was a dispute, the staff was unfriendly.

Laraine P.  |  Expérience générale 
Évaluation :
5

Excellent experience!

TERESA M.  |  Expérience générale 
Évaluation :
5

Anthony was so helpful and kind!

TERESA M.  |  Premières impressions 
Évaluation :
5

Everybody was super helpful and friendly they took some of the stress out of moving

Monshea B.  |  Premières impressions 
Évaluation :
5

Had no problems. Staff was friendly.

Alecia J.  |  Expérience générale 
Évaluation :
5

Easy pick up of moving truck - very helpful staff

mechell c.  |  Expérience générale 
Évaluation :
4

S.O.

Megan M.  |  Expérience générale 
Évaluation :
3

Everything was good. I would like a faster service at the counter, waiting to talk to someone is just a little long, that’s it!

Alyson D.  |  Expérience générale 
Évaluation :
5

Customer service was very polite and professional. The process was fast and easy.

CHANDA C.  |  Premières impressions 
Évaluation :
5

As my child attends NCCU, this was a convenient location to store her belongings for the summer. The staff was very hospitable and accommodating with my needs. Thank you. We will be back.

Deidre S.  |  Expérience générale 
Évaluation :
5

Had never used U-Haul before. This was a very good experience and I will definitely use this company in the future!

Myra K.  |  Expérience générale 
Évaluation :
5

The staff at this facility, plus the telephone staff who took our original order, were all terrific. Personable, knowledgeable, and efficient. Great facility. Great service Thank You

james b.  |  Premières impressions 
Évaluation :
5

Jeron was so helpful to me. 5 stars for him

Jeff P.  |  Premières impressions 
Évaluation :
4

I tried to get 24 hour access. It seemed to not benefit me, but I was told I had up to 10 on which I really didn't . I wasted a trip to use my unit when I found out it closed at 7. Why say I can go?

harold c.  |  Premières impressions 
Évaluation :
5

.

Kevin N.  |  Premières impressions 
Évaluation :
5

Some staff were great and some acted like like it was just a job. It I would rent from ya'll again Hands Down!

Mark B.  |  Expérience générale 
Évaluation :
5

They are definitely awesome love them.

alejandra c.  |  Expérience générale 
Évaluation :
5

Josh is awesome. Got me everything I need at one location. Great customer service!!

Leah P.  |  Premières impressions 
Évaluation :
5

n/a

BRIDGET P.  |  Expérience générale 
Évaluation :
4

We rented here 3 different summers for our Duke student. Had a good experience each time. Storage unit was clean.

john s.  |  Expérience générale 
Évaluation :
5

Something was off about the climate control - parts of the facility felt like it was air conditioned but other parts were noticeably warmer.

Tamera H.  |  Expérience générale 
Évaluation :
5

Clean, well maintained, would highly recommend.

Caroline O.  |  Expérience générale 
Évaluation :
5

All employees were welcoming and accommodating. They made it very easy to rent storage as well as return the u-haul rental.

Louis V.  |  Premières impressions 
Évaluation :
5

Great service

Vernon H.  |  Expérience générale 
Évaluation :
5

The entire process was super smooth from start to finish.

Tamera H.  |  Premières impressions 
Évaluation :
5

This storage facility is great. Associates are always nice and helpful! Facility is clean, well maintained, and secure.

Kristina P.  |  Expérience générale 
Évaluation :
4

No problems.

Marjie F.  |  Expérience générale 
Évaluation :
5

great experience

Caroline O.  |  Premières impressions 
Évaluation :
5

This facility is the cleanest and nicest place I have ever seen. The people are great, friendly and helpful. I rented a conditioned space for 8 years, I can not say enough good about this facility.

ROBERT M.  |  Expérience générale 
Évaluation :
5

good job, overall!!!

CHESTER F.  |  Expérience générale 
Évaluation :
4

My only negative comment is that someone stole the mattress dolly which was a bummer. Otherwise, everything was great!

Stephanie H.  |  Expérience générale 
Évaluation :
5

Thanks for everything everyone was nice and helpful. Thanks once again.

Delilia R.  |  Premières impressions 
Évaluation :
4

greatstaff

marshell f.  |  Premières impressions 
Évaluation :
5

Staff was great and very helpful at move in. The process was quick and painless. Facility location and accessibility was very convenient. Superb cleanliness.

Megan B.  |  Expérience générale 
Évaluation :
4

The staff was very helpful and accomplished to our needs and preference. Good service and well explained in answering questions.

Lani B.  |  Premières impressions 
Évaluation :
4

Units are too high for the size.

michelle t.  |  Expérience générale 
Évaluation :
5

Your employees were very friendly and helpful. I wish all other U-Haul's in the area were as efficient and courteous. They were very knowledgeable and I will recommend that location to everyone.

RUSSELL S.  |  Premières impressions 
Évaluation :
5

Excellent Customer Service and Compassion!! Thank you!!

nicole s.  |  Premières impressions 
Évaluation :
4

The only issue we had was that the confirmation indicated one pickup location and it was not where the truck was located.

Sarah E.  |  Premières impressions 
Évaluation :
4

I would like access to storage 24 hours but I have problems doing this.

MICHELLE T.  |  Expérience générale 
Évaluation :
4

Over all experience was good

shawnda p.  |  Premières impressions 
Évaluation :
5

The people were very helpful.

Veronica G.  |  Expérience générale 
Évaluation :
2

UHaul put on a lock, could not find the key, and had to cut it off. Second lock added with same results. I had to pay removal fee. I said they lost it. Called me a liar. Later found it.

David Z.  |  Expérience générale 
Évaluation :
5

We have rented space her before and will again. Facility and staff excellent.

Wendy C.  |  Expérience générale 
Évaluation :
5

I only needed storage for a couple weeks during a move, but if I needed storage space again, I would return.

Aaron D.  |  Expérience générale 
Évaluation :
5

Really friendly staff

Christina M.  |  Expérience générale 
Évaluation :
5

Nice clean facility. Polite and helpful staff.

Aaron D.  |  Réservation 
Évaluation :
4

The facility was clean and easy to access. Agents were helpful and efficient.

Dru W.  |  Réservation 
Évaluation :
5

We were please with our rental. The staff was great to deal with and the facility was easy to use.

Charles M.  |  Expérience générale 
Évaluation :
1

The manager of the site is rude and the service is horrible. For 2 weeks I had been trying to get my stuff out of storage and it took me to theaten to call corporate for her to follow up. NEVER AGAIN

Hank S.  |  Expérience générale 
Évaluation :
5

If I need it I'll comback again. Thanks uhual.

DORALISA R.  |  Expérience générale 
Évaluation :
3

The facility is fine, staff is not necessarily eager to assist, but generally get the job done.

Mary J.  |  Expérience générale 
Évaluation :
1

Staff is incredibly unhelpful, no coordination between customer service line and individual stores, will never be using their service again.

Ryan H.  |  Expérience générale 
Évaluation :
1

Unit flooded, was charged an additional month by accident

ROBIN H.  |  Expérience générale 
Évaluation :
5

Excellent customer service

Tonia B.  |  Réservation 
Évaluation :
4

he vehicle ran well, but used a lot of fuel1

Terrence R.  |  Réservation 
Évaluation :
5

Aucun

Dennis W.  |  Expérience générale 
Évaluation :
2

Your staff screwed up my attempt to pay your bills not once but several times. Their latest SNAFU cost me 5 days in extra rent.

MAX W.  |  Expérience générale 
Évaluation :
5

Met all our needs and was climate controlled. Carts were available to help move stuff in / out.

James D.  |  Expérience générale 
Évaluation :
1

I experienced water damage in my unit and the staff we're not helpful. It happened on a Saturday and all they said was to call on Monday for a manager. I called each day for a week with no response.

Trevor P.  |  Expérience générale 
Évaluation :
5

Mr. Riggs and Mr. Robertson were very helpful and friendly with the rental units and the rental truck and trailer. Thanks so much!

Frances S.  |  Expérience générale 
Évaluation :
5

Mr. Riggs and Mr. Robertson were very helpful and friendly. Many thanks for all of your help with the rental units, the rental truck, and connecting and loading the car on the rental trailer.

Frances S.  |  Expérience générale 
Évaluation :
4

Aucun

LISA R.  |  Expérience générale 
Évaluation :
1

Reservations were not honored. Had to find accommodation in another location.

SCOTTI B.  |  Expérience générale 
Évaluation :
1

I will never rent another unit here the wait time is awful the phone reps are awful i wanted my money back i would never recommend this place to any one my overall experience was horrible

Annesh B.  |  Expérience générale 
Évaluation :
4

There was a mix-up between the central U-Haul office and the local storage unit. The staff on site were able to resolve the matter when I came to confirm the rental, in spite of computer confusion.

Harvey h.  |  Expérience générale 
Évaluation :
2

I was given an access card that never worked. The alarm went off every time I entered my unit. I returned to the office and waited in a lengthy line but it was not fixed properly deafening annoyance.

CHARLES V.  |  Expérience générale 
Évaluation :
5

Everyone was helpful and made my experience excellent.

Hunter G.  |  Expérience générale 
Évaluation :
5

Merci

Bishop C.  |  Expérience générale 
Évaluation :
5

Great experience!

elizabeth f.  |  Expérience générale 
Évaluation :
4

No comments. Everything was hunky dory.

deborah s.  |  Expérience générale 
Évaluation :
5

All went well.

Marilyn E.  |  Expérience générale 
Non reviews have been submitted for this location.

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