This location is okay, but the uhaul.com website is poorly designed and malfunctioned.Zehuan L.
Customer Reviews for U-Haul Moving & Storage at Durham Chapel Hill
Pour nous contacter
Durham, NC 27707
(Across from Red Lobster on 15-501)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The guy at customer service was great, I dont recall his name. I was in and out in 15 minutesVICTOR V.
The customer service could use some improvement, the clerk that assisted me with picking up my equipment lacked personality and was hard to connect with, almost robotic in nature. I didn't particularly care for the fact that we were provided a vehicle that had service lights on(something related to the tire pressure). I expect quality service and equipment. I must say, the guy that greet me yesterday late morning when I returned the truck was pleasant and personable though!Jennifer H.
No staff interaction, location was very clean , organized and very well lit. Best I have been to.Dwayne H.
Look at times it takes for someone to get in and out of there. Should be more efficient. Equipment always good. Bathroom clean. Person in front of me frustrated that he reserved a handtruck and didn't get one. Valid point: what's the point of reserving if you don't get it?? Young man who processed my return, who's name began with a T, very nice, personable, efficient, accommodating.Christine L.
The general manager was very helpful, great serviceInbal M.
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.Cheryl K.
Le client n'a pas laissé de commentaire.Jonathan E.
Le client n'a pas laissé de commentaire.EMILY L.
Always the excellent customer service I have come to expect and appreciate.Vanessa C.
Trailer had a lot of damage. Some wasn't marked and I had to point that out. Also had mulch in it still. Employees at 7am were excellent- hard workers. Listen to those guys. They're making the gears work at that place.Matthew L.
The gentleman there in the morning was working by himself over all he did he was trying his best to do a good job.rafael O.
Anthony and staff are very professional and courteousRONALD W.
I normally use uhaul, and in particular, this location, for my moving needs. The truck I got today was not the usual nice and clean, well maintained truck I'm used to. It was dusty in the cabin and the vehicle shook while being driven. There was some issue with the roof/hood on the truck. It made so much noise that I thought it would blow away.Charles C.
Le client n'a pas laissé de commentaire.Gregg P.
Unclear instructions were given at the counter about where to pick up trailer and where to get it inspected before driving off. I think it was a new worker. When we returned the trailer after hours the app wouldn't work. We tried to upload a photo of the clean trailer and it wouldn't let us continue in the app.Brett J.
Le client n'a pas laissé de commentaire.Joshua D.
The trailer was filled with leaves, branches and dirt inside. We were moving our son out of college and did not have access to a hose or cleaning items. My husband was able to sweep out some of the debris while at the location using their broom, after opening it up after paperwork was done and we were hitched on. It was disappointing, we had to use our son's bedsheets as a floor cover to keep his items from getting full of dirt on the way home. The employees watched my husband cleaning out the trailer the best he could and didn't offer to help or provide any supplies.vivian G.
Le client n'a pas laissé de commentaire.Gail I.
Le client n'a pas laissé de commentaire.David E.
Le client n'a pas laissé de commentaire.Zachary D.
The van had a big dent on the side it needed a alignment hard pull to the right when driving and in the middle of my driving a low air on left front tire sensor popped on. And the seal around the driver side door was coming off and hanging on the outside of the door.Lisa H.
The two employees working did a phenomenal job. They seemed to be understaffed, and yet they were poised and efficient in handled everything that came their way. They made what I thought would be an annoying and difficult experience an enjoyable one.Spencer M.
Le client n'a pas laissé de commentaire.evelyn L.
Stood in line 45 minutes Adam was the only employee there Finally Adam said people dropping off trucks could leave keys and I could unhook trailer myself Problems on road 1.trailer bounced due to not tightened on ball Had to stop every 50 miles to tighten hitch 2. Trailer doors not aligned 3. brackets for doors not there on one side and wouldn't latch on other side 4. Springs ?? Bounced all over road Basically trailer was a piece of junk I deserve all my money backMICHAEL B.
Vehicle wasn't cleaned before I picked it up. I'm not sure it was checked in at all. For example, I didn't rent a dolly, yet there was one in the back which I presume the last person rented. The back door also couldn't lock. This didn't really matter for my particular use but I was a little concerned I'd be charged for it or for the cleanliness. (I wasn't, however, so no problem there). Having used the location many times, this was the only time I had any issues.Matthew K.
Easy check in, friendly staff & all supplies are in store at reasonable pricesLarry R.
Great job, they did everything right.Charles G.
Le client n'a pas laissé de commentaire.mesha L.
Le client n'a pas laissé de commentaire.Christopher B.
Le client n'a pas laissé de commentaire.martha O.
Not the locations fault but I ordered a 20 foot truck and got a 26 foot truck. Still not sure if I paid more or not. The people working at the location were awesome but the vehicle was in really bad shape.Leah M.
Le client n'a pas laissé de commentaire.Chang C.
Friendly helpful staffJoyce L.
App wasn't working, both in the store and when it was time to drive away. Therefore, I could not upload a picture of the gas guage, which wasn't accurate. I finally gave up and drove off. I returned the car after hours and the app still wasn't working for check-in....and I still could not upload a photo.Todd C.
Le client n'a pas laissé de commentaire.SCOTT L.
Le client n'a pas laissé de commentaire.Katherine S.
Trucks should start with a full tank of gas. A quarter tank is not ok. If I have to fill it up I have to guess how much I'm going to use. If I put too much I end up paying for the next guy's gas at $4 a gallon. If I put too little I'm wasting more of my time filling up again. This is a lose-lose situation for the customer. The only one that wins is UHAUL. Never renting from you guys again if I can avoid it.Kyle M.
Le client n'a pas laissé de commentaire.Art C.
Told me I could store my truck at their location at no cost, then charged me $455 for two weeks of storage when I dropped it off.Daniel H.
Friendly knowledgeable staffEDWARD M.
The staff who helped us were excellent. Efficient and helpful.Thomas H.
Nothing comes to mind. The staff was attentive and friendly.Ernest E.
Le client n'a pas laissé de commentaire.Anthony P.
Very friendly and helpful employees.Karen M.
Le client n'a pas laissé de commentaire.Patricia E.
Le client n'a pas laissé de commentaire.Revea D.
Le client n'a pas laissé de commentaire.Brenda R.
The employees at U-Haul Moving & Storage at Durham Chapel Hill were very friendly and helpful on Sunday morning and made the process quick and easy!Brian J.
Le client n'a pas laissé de commentaire.Mickayla P.
Furniture dolly had broken bar but worked ok (apart from pinching my fingers due to the loose bar).Kim R.
Le client n'a pas laissé de commentaire.JOSEPH N.
Inside of vehicle needed wiping down. Pollen all over dash. The mobile checking was not user friendly. Also I feel it should be noted that mobile check in email reservation is to do once you are at location.Tosha W.
Le client n'a pas laissé de commentaire.Murphy M.
Le client n'a pas laissé de commentaire.TAUREAN B.
Le client n'a pas laissé de commentaire.EMILY L.
It was very efficient. Even though they had a few customers in line the staff treated everyone with respect and focused on the customer at hand till every thing was all set. Would highly recommend.Paul M.
Le client n'a pas laissé de commentaire.darlene A.
Le client n'a pas laissé de commentaire.Trent H.
Rented furniture blankets but they were not in truck when we started our move. Had to make another trip to the store.Adelle G.
Le client n'a pas laissé de commentaire.Donna D.
You guys are awesome! Everything went great.👍Samuel D.
The amount of fuel in the vehicle I rented stated it was 1/2 full. It was actually 3/8 full. I took a picture of the milage and gauges and an adjustment was made when I returned the vehicle. Overall, I was pleased with my experience. I have used this location before and will again.James O.
The equipment was fine but the staff can be nonchalant and rude. The guy that initially checked me in (black guy with short hair wearing a beanie cap) was nonchalant but fine. However the guy that checked me out (black guy with dreads who was cleaning and checking in the trucks) was a huge jerk. He tried to tell me I was supposed to wait while he cleaned the truck before he checked me out and that it was part of the process, so â€œrushing him isn't going to help anything.â€ I stated that I had rented there before and no one had started cleaning as part of my checkout. He said, â€œI do my job correctly.â€ He initially sent me inside to checkout and all along he could have checked me out himself. The guy inside with the beanie cap sent me back outside to him (because he was helping someone else,) which is where the encounter happened. Then I was sent back inside for my receipt. Just unnecessary chaos, when I was clear that I wanted to check my truck in and get a receipt. He could have done it and grabbed my receipt. Again, the first guy was fine, he was running around helping multiple people. The second guy has no people skills and is just unprofessional.Shenita D.
Le client n'a pas laissé de commentaire.SCOTT A.
They make it easy and quick.DAVID S.
Le client n'a pas laissé de commentaire.Padua B.
Le client n'a pas laissé de commentaire.Ambrosher H.
Le client n'a pas laissé de commentaire.Steven M.
Le client n'a pas laissé de commentaire.Steven M.
Le client n'a pas laissé de commentaire.Brant C.
Le client n'a pas laissé de commentaire.Daniel O.
Le client n'a pas laissé de commentaire.John D.
Le client n'a pas laissé de commentaire.lauryn G.
Le client n'a pas laissé de commentaire.Claudia C.
I was charged a late fee without being told there would be a late fee. You should tell people this!!Daniel W.
Le client n'a pas laissé de commentaire.TaylorAnn R.
From the start there was problems with the equipment. 1. Wrong size, too narrow tow dolly letter k when it should have been a wide dolly letter w. 2. When driving my vehicle off the 1st undersized dolly he forgot to unchain one of the safety chains 3. The correct W dolly had a broken strap which I helped replace with my own tools because the location had minimal tools. 4. When stopped at the exit setup sign the sign was not weighted and the wind blew sign over and in to my RV putting a 4 inch slash down to the base white paint causing difficulties in delivering it as sold to the buyer. 5. The straps came off 3 times during 800 mile trip even after I checked the straps and repositioned them. 6. The third time when I stopped I physically remove the straps, and put them on in a more accurate and proper placement strapping them more securely. 7. At one safety/rest stop, the right turn signal light fixture was missing. 8. The damage to the side of the RV coach would take extensive time and effort and cost which I'm submitting to the local office for payment.ROBERT O.
Le client n'a pas laissé de commentaire.andres A.
Le client n'a pas laissé de commentaire.RENIS N.
Le client n'a pas laissé de commentaire.Taylor P.
Le client n'a pas laissé de commentaire.Nancy C.
Le client n'a pas laissé de commentaire.Mark W.
Le client n'a pas laissé de commentaire.Rick H.
Le client n'a pas laissé de commentaire.Estate S.
Le client n'a pas laissé de commentaire.Leigh B.
Le client n'a pas laissé de commentaire.Sarah H.
Le client n'a pas laissé de commentaire.Jim D.
Le client n'a pas laissé de commentaire.Donna D.
Le client n'a pas laissé de commentaire.Richard R.
staff were friendly, efficient and vehicle clean and well maintainedJacqueline D.
Helpful and easy process explain veryguadalupe R.
Unsatisfactory some of the staff really care nothing about customers or their jobs.I found had the worst attitude no common courtesy.Not friendly at all. The place was not always clean bathroom was really beyond using very unsanitary even at time we are experiencing please fight the this battle with keeping everything wiped down at all times and cost.If some staff members would have a warm greeting to the customers. Josh is the employee of all times he conducts himself as one of the most valuable employees in the business to represent U Haul in every area.He truly express every helpful moment. He should be the operational manager He never stop until his task is complete. Maybe Joe should consider a new training program I have been dealing with center since it was built and moved to where it is today. The service has change and it should go back to old times where it had great Standards,Great Sarvice,and High Values . I will always use U Haul Center . I have enjoyed my over almost eight years stay. Understanding means more than anything. God's Blessings, Della VerbalDELLA V. | Expérience générale
Le client n'a pas laissé de commentaire.Jay L. | Online Move In
Made a reservation on line at one store location. Service rep. took my info. entered into system, offered me another close by location for tow dolly pick, as she did only storage unit rentals,, no equipment available at her store's location. She was very nice, pleasant to work with, very efficient and well trained. Showed up 30 mins. later to pick up tow dolly only to find out from U haul service rep. that the reservation had been canceled 20 mins. earlier. As I did not request a cancelation, this was more that upsetting to me to have to give the same information again to the U Haul service rep. My time is worth something ! Raining now and rush hr. traffic quickly approaching. Not a good U-Haul day experience to be sure ! Yes I was very pissed off and in a hurry to get my vehicle safely towed off the road back to my home. This was a very negative U-Haul experience for me indeed. Someone dropped the ball on this U-Haul rental experience for me. I should have at least gotten a substantial discount on the rental ! Rental date: 4/5/2022 Thank you for your concern. With kindest regards.Matthew B.
Le client n'a pas laissé de commentaire.GARY H.
I had a great experience with the U-haul office itself and unfortunately had a bad experience with the one of the movers for loaders and unloaders provided from U-Hauls websiteTheresa N.
Le client n'a pas laissé de commentaire.John-Mark M.
Thank you so muchLindsey D.
Le client n'a pas laissé de commentaire.Alice H. | Expérience générale
The only issue is that the automatic doors weren't working when I came to drop off stuff last night. Staff was very friendly and professional, facility is clean.Sarrin L. | Premières impressions
Le client n'a pas laissé de commentaire.James M. | Premières impressions
Le client n'a pas laissé de commentaire.ERROL L. | Expérience générale
Le client n'a pas laissé de commentaire.John S. | Online Move In
Le client n'a pas laissé de commentaire.Joshua C. | Premières impressions
Le client n'a pas laissé de commentaire.keneedra D. | Premières impressions
Le client n'a pas laissé de commentaire.Ladrenna J. | Premières impressions
El personal de U haul, está muy capacitado y con mucha experiencia.ARMANDO M. | Premières impressions
Everyone was very helpful and cordial. I rented a unit "on-line" and when I arrived there was not one of the units available- as I was unable to NOT have one I had to rent a larger unit. I do not hold this location responsible for the problem- it is a CORPORATE issue and they should be held responsible for their technical website processing error. The location and the employees working there are outstanding and went out of their way to help with my truck and the storage issues. I highly recommend the location.Doug G. | Premières impressions
Le client n'a pas laissé de commentaire.Jay M. | Expérience générale
Le client n'a pas laissé de commentaire.edward g. | Expérience générale
Le client n'a pas laissé de commentaire.edward g. | Premières impressions
My belongings all got wet and mildewed.Patricia W. | Expérience générale
Le client n'a pas laissé de commentaire.Africa L. | Expérience générale
Le client n'a pas laissé de commentaire.Tyler H. | Expérience générale
To many issues at that locationAfrica L. | Premières impressions
Le client n'a pas laissé de commentaire.Amanda H. | Expérience générale
Le client n'a pas laissé de commentaire.Gregory C. | Expérience générale
Low ceilings and no light inside storage roomsAspasia K. | Expérience générale
Absolutely fantastic help!Talisa K. | Premières impressions
We had a free month rental with our trailer rental. Arrived after hours on 11/4 to move in but checked in online. Door code would not work. There was no lock in our unit as promised. Moved in 11/4 with our own lock, tried to move more items in on 11/10 but there was a facility lock on our door preventing us from accessing the unit. Looked at our online account, it says we are past due but a month has not passed therefore we should not be locked out. Tried calling number posted for after hrs 3x with no answer. Found office unlocked and sliding door still operational. Looked to see if someone was still on site, found no one. Tried calling number again, finally reached someone who said they would try to find someone to come out. Someone did finally arrive but only secured office. Said he couldn't help us access our unit. We are now left with a truckload of belongings and nowhere to store them. This is completely unacceptable behavior!Mark N. | Online Move In
Le client n'a pas laissé de commentaire.Tyler H. | Premières impressions
Nice folks at U Haul.Winthrop G. | Expérience générale
The rating on here really should be separate one for the facility itself and one for the staff. The facility was a 0 for me with the roaches that occurred within the first week. The response to fix this issue could have been much quicker. It's not really a fix but the bug bomb killed off anything that was on the soft bags. Unfortunately, (now I know) with it being an outside unit, this is common. The rating is in no way a reflection on the staff. Terrance and Shaun were also very helpful from the start with reporting the issue. Jeremiah the GM was great once he understood there were roaches and took care of it to the best of his abilities, except it was too late (3-weeks in). The issue with this location is the roaches which appeared in my unit the very first week. I lost several items due to the roaches including memento that were damaged and irreplaceable. The area manager Michelle was supposed to contact me and never did. I am saddened by this experience. The only reason I would not recommend this facility, is the roach problem. The staff, were as helpful as could be with the circumstances. This facility really needs to contract with professional services like Terminex and Orkin. I would have never place my items here had I know there was a roach issue. If you choose to store here, make sure you know there is a roach problem in the outside units and store all your items in air tight plastic bins.TONI B. | Expérience générale
El empleado alto con trenzas en el pelo nos trató mal y estaba hablando con malas palabras bien feas al frente de niños. Luego el otro empleado bajito nos trató mejor y soluciono mi visita.Roger R. | Premières impressions
Seamless transaction. Nice young men.Winthrop G. | Premières impressions
Le client n'a pas laissé de commentaire.KELLY K. | Expérience générale
Le client n'a pas laissé de commentaire.Edna H. | Expérience générale
Le client n'a pas laissé de commentaire.FRANCIS N. | Expérience générale
I had to throw a couch away because of mousdd ex urine and feces 😢lysle b. | Expérience générale
Keypad never worked and door never locked. But enjoyed this storage unit nonethelessDarbi G. | Expérience générale
Went up on price so I leftJessica A. | Expérience générale
Le client n'a pas laissé de commentaire.Crystal C. | Expérience générale
Basically it’s a bait and switch your offer the free month of storage when you rent a trailer and then you get to this place and you’re on the second floor and they don’t tell you there are stairs to get to the second floor when your offer the free storage and they don’t tell you that there’s no elevator to get to the second floor so it just sucks or you can pay like 50 bucks more and then you can go anywhere else and find the same amount storage on the first floor so it just stinksLisa T. | Premières impressions
Great group of guys working here! Excellent customer service!Nicole T. | Premières impressions
Le client n'a pas laissé de commentaire.WARRINGTON R. | Expérience générale
The staff were not helpful & rude. We had a UHaul truck get a nail in the tire & they told us to just figure it out and call roadside assistant. Then yelled at us because the truck was placed in a spot they didn't like. Very unhelpful & rude.McKenzie S. | Expérience générale
Jeremiah was very knowledge of all questions asked and provided respectable assistant. all was very excellent.BRENDA H. | Expérience générale
Le client n'a pas laissé de commentaire.Evan M. | Expérience générale
Le client n'a pas laissé de commentaire.REBECCA T. | Expérience générale
Le client n'a pas laissé de commentaire.Katherine H. | Expérience générale
Le client n'a pas laissé de commentaire.Stephaie S. | Expérience générale
Very unorganizedPaige H. | Premières impressions
Automatic payment system did not work, so I got charged a late fee almost every month. If this hadn't occurred, my rating would be higher.Caleb S. | Expérience générale
I rented a mid-sized space on the 2d level. At first I was worried about the access to the 2d floor, but it was perfect for us. Everything about the site was perfect, from security to staff. The women that I meet, who maintained the inside of storage facility was helpful and nice. When I came and went from the building and saw her it was like meeting a long lost friend walking down the street. Just a nice person, along with the staff in the store itself.Daniel R. | Expérience générale
Only downside was that the bathrooms were under maintenance for over 2 monthsRaelan M. | Expérience générale
Le client n'a pas laissé de commentaire.Virginia G. | Expérience générale
Le client n'a pas laissé de commentaire.Carson B. | Expérience générale
card access rarely worked, alarm would always go off when entering my unit, dirty, bathrrom out of order. There are better choices for storage.MARK THOMAS R. | Expérience générale
The UHaul self storage smelled like naphthalene and the unit we had rented had rodent traps in it. The air conditioner also didn't work. Not up to the standard we expect from a climate controlled facility.Timothy B. | Expérience générale
Le client n'a pas laissé de commentaire.Angela I. | Online Move In
My reservation had to be changed which was inconvenient but the guy who assisted turned thebsituation around.Ave R. | Premières impressions
When I looked at this facility online, the pictures looked like a one story building. It's two levels. When I was given a second story unit, I asked where the elevators were. The response from the employee was, "this building has been open for over 10 years and has never had an elevator! You should know that!" - I am not from the area and was just helping my daughter move. The location is convenient and the hours of operation are convenient, just don't expect more than the bare minimum from the staff (my mistake for expecting helpful staff)Silvio C. | Expérience générale
Jeremiah was my customer representative. He was knowledgeable, friendly, and patient. He made sure I secured the rental van and storage as reserved. Thanks JeremiahStephaie S. | Premières impressions
Le client n'a pas laissé de commentaire.Carlos O. | Expérience générale
I had no idea what a 'split level' meant and upon seeing the unit, I initially thought it would be too small. We managed to get everything. Thank you for keeping a clean facility. You could use a drink dispenser/soda machine with water, Gatorade or something like that.James K. | Premières impressions
Everything was fine and everyone was very pleasant and helpful.marcia g. | Expérience générale
Le client n'a pas laissé de commentaire.Monica M. | Expérience générale
Staff did not offer tour of storage facility. Acted like I was a bother for being there. Transaction felt rushed. Offered no help getting boxes out to car.Jennifer R. | Premières impressions
Not fond of having to haul heavy boxes up a flight of stairs. Would be nice to have a freight elevator available to tenants.Lacy C. | Expérience générale
Staff was always friendly, courteous and helpful. I will use this business in the future if I need additional storage. Facilities clean and well managed.JEFFREY K. | Expérience générale
Very efficient, easy experience. Staff very kind and helpful!!Jonathan G. | Premières impressions
I do not like that there is no elevator to get heavy items up to the 2nd floor. I DO love the "reuse" section where you can leave items you no longer want for other people to enjoy.Lacy C. | Premières impressions
Le client n'a pas laissé de commentaire.Carlos W. | Online Move In
Jeremiah was an excellent help, very patient and kind.Stephanie W. | Premières impressions
Thank you for your help!Sonya K. | Expérience générale
When I reserved the unit, it was suppose to be an outside unit. When I got there it was no longer available. I had to take a unit inside the building and also to the other end. I was pressed for time so I had a choice but to take it.Willie R. | Expérience générale
Le client n'a pas laissé de commentaire.KEVIN T. | Expérience générale
We asked for a large storage facility and had it reserved 2 weeks prior and they didn’t have any available, same goes for the truck we got and had to drive almost an hour and a half to get the truck then drive all the way back to pack.Andrew F. | Premières impressions
Le client n'a pas laissé de commentaire.Jake G. | Online Move In
The unit that I was told to move into still had someone's stuff in it, even though the employees thought it was available. They then tried to switch me into a different unit and the same thing happened in that one. Eventually after trying to find an open one for 30 minutes, they realized that none of that type of unit were available at all. How does this even happen? I was actually assigned a unit number and everything, even though someone still had stuff in it. The employees found an available inside storage unit that I used for now, but I really needed an outside access unit. The whole experience was incredibly frustrating.Mathew B. | Online Move In
I was exceptionally pleased with my service. Your online reservation process was smooth and I booked a truck, storage facility and was even able to contact service from your site to help with the move. Everything worked out perfectly. I would highly recommend using your UHaul site!susan c. | Premières impressions
I was given an upper level unit. When I asked where the elevator was located, I was told "this place was built 14 years ago and it has never had an elevator. You should have known that!" There were several similar remarks made to me and to other customers during what should have been a 5 minute interaction. I believe customer service could be better. Friendliness and efficiency go a long waySilvio C. | Premières impressions
Le client n'a pas laissé de commentaire.RONNIE T. | Premières impressions
This is by far the best storage unit I've ever used. It's incredibly clean, feels safe and secure, and has nice extras like free moving carts and a restroom. The staff was super friendly and informative and made us feel happy and safe storing our items there.Susan R. | Premières impressions
NonMuayyad K. | Premières impressions
Le client n'a pas laissé de commentaire.Mary M. | Premières impressions
Le client n'a pas laissé de commentaire.Milan S. | Online Move In
I had reserved a unit but none were available. The U-Haul team member was helpful in transferring me to a different location but the added mileage led to additional expenses.Tanya P. | Expérience générale
I really like the employees very helpfulcarisa m. | Premières impressions
Le client n'a pas laissé de commentaire.Bjorn B. | Online Move In
Le client n'a pas laissé de commentaire.PAUL F. | Premières impressions
Le client n'a pas laissé de commentaire.Katherine H. | Premières impressions
A great experience all around. The gentleman who set me up with a storage unit was very patient and helpful. The woman attending to the unit area was likewise very helpful and friendly...and the whole place was really clean. A big thanks, and a strong recommendation.Matthew M. | Premières impressions
Le client n'a pas laissé de commentaire.Deborah A. | Online Move In
Le client n'a pas laissé de commentaire.Luis M. | Expérience générale
Le client n'a pas laissé de commentaire.ashley b. | Expérience générale
Le client n'a pas laissé de commentaire.Pamela L. | Premières impressions
Jeff at the counter was professional at all times and stayed patient when I couldn't get my phone to take pictures of my driver's license. Good experience.JEFFREY F. | Premières impressions
Le client n'a pas laissé de commentaire.Carol M. | Expérience générale
Le client n'a pas laissé de commentaire.Anita M. | Expérience générale
Jeron Robertson Was awesome! He made sure that all my needs was taking care of. From renting the uhaul truck to moving my stuff out the storage. He gave me details instructions on everything I needed to know. The other staff was also friendly and helpful as well. I will recommend family and friends here. Thanks uhaul for making everything secure and easy to move. Also the place was clean and sanitize.LATOSHA B. | Expérience générale
Le client n'a pas laissé de commentaire.claudette b. | Expérience générale
We have used this U-Haul for truck, trailer, and storage. The staff have always been very helpful and willing to help us solve unexpected problems. The staff have often gone above and beyond. While we are happy to no longer be paying fees for storage, we will return for any truck rental or storage needs that we have in the future.rebecca h. | Expérience générale
I had a great experience thru the years I was there.james j. | Expérience générale
Wonderful staff, very helpful, .. highly recommended..Shirlena G. | Expérience générale
Le client n'a pas laissé de commentaire.Eugene A. | Expérience générale
When the moving van and movers we hired arrived at the facility, there was no one there to explain that they had lost power and that the facility was closed. We talked to duke power employees who were fixing the broken transponder and they let us know what had happened. I had to pay an additional $600 for the movers to then take my belongings to their Raleigh storage facility to hold until I could find another storage facility. When I called for a refund the next day, no one apologized. I was told, "i had booked the facility for 11-20, if I had just moved in then, this wouldn't have happened." I was very disappointed by the staff's response and lack of empathy. I have received my refund and will not be working with or reccomending u haul in the future.Mary N. | Online Move In
Le client n'a pas laissé de commentaire.Ronald J. | Expérience générale
Le client n'a pas laissé de commentaire.Pamela R. | Premières impressions
Called ahead to try and update my reservation to a first floor reservation. Was unable to do it over the phone and had problems initially with the first person I spoke to and gave up on getting a first floor storage. Then TraShawn Chambers got involved and had the situation resolved in no time. Very grateful for his assistance and the assistance of the other employee at the time. He also helped and explained how the facility security worked after we triggered the alarm accidentally. Facility condition was clean and move in was quick and easy. Great overall experience!Preston B. | Premières impressions
Excellent service à la clientèle. He took his time renting us the storage unit and van. I would give more stars if I could!Janelle B. | Premières impressions
Anyone who gives Jeron and his crew fewer than 4 stars on this review IS LYING!Jordan D. | Premières impressions
Overpriced and dishonest practice to give a month free and then not prorate the few days I went over or tell me how much I would be charged for going one day over.Sarah C. | Expérience générale
It took two months for them to process my move out. In that two months, I was hassled with mail, emails, and phone calls regarding rent that I wasn't responsible for and statements regarding lien on my property (which had been moved out before my one free month was even up). Uhaul support told me they'd contacted the manager three times on my behalf but the issue was not resolved until I got a phone call from a representative asking me when I was going to pay the back rent and fees. After I told her I'd moved out months ago and submitted a move out request before my free month was over, she promptly said she would remove me from the system.Tia M. | Expérience générale
Le client n'a pas laissé de commentaire.geoffrey w. | Expérience générale
Le client n'a pas laissé de commentaire.Doris M. | Expérience générale
Le client n'a pas laissé de commentaire.Christine L. | Expérience générale
Le client n'a pas laissé de commentaire.BENY J. | Expérience générale
Le client n'a pas laissé de commentaire.TIRA G. | Premières impressions
The instructions to access the building worked perfectly, but the doors didn't work. Additionally, there was still a lock on my unit when I arrived at at 7:50pm. This is 10 minutes before they close. When I went to the front, they asked me if I had ever been there before. I said no I reserved online. I can only imagine they're supposed to keep track of those with online move-ins to unlock units before tenants arrive. I was told by the employee, "Word of advice, don't arrive 10 minutes before we close." He went and unlocked the lock I said Thank you and he said nothing in return. Additionally, the climate in that side was reading 88 which is outside the range they promise for climate controlled storage. It's supposed to be maintained from 75-85 degrees. Finally, they promise you a free lock in the unit. There was no lock provided. Online process was easy, but this facility is a disaster. I DO NOT recommend anyone move into this location.Blake C. | Online Move In
People here are great. I wish U Haul's online and mobile presence was half as good as the people in this location. They know their units, they know their business, and they're polite and helpful. Would use them again in a heartbeat if I need storage.Margaret C. | Expérience générale
Le client n'a pas laissé de commentaire.Richard B. | Expérience générale
Le client n'a pas laissé de commentaire.Alan F. | Expérience générale
Personnel amicalMICHELLE T. | Premières impressions
Le client n'a pas laissé de commentaire.Kara W. | Expérience générale
This U-Haul facility is amazing. The people are fantastic and know what they are doing.Joseph B. | Online Move In
Thank you, for your good customer service!shaneka c. | Expérience générale
They were very friendly an took the time out to show the storage unit plus go over the contract. I'm very satisfiedDiana F. | Premières impressions
Le client n'a pas laissé de commentaire.Fred F. | Expérience générale
Great staffBobby T. | Expérience générale
Staff there is great easy to talk with shows you your unit understands your situation they are helpful and go above and beyond for there customer'sJessica A. | Premières impressions
Le client n'a pas laissé de commentaire.Shannon R. | Expérience générale
The gentleman who helped us check in ("Y" Caldwell) was extremely helpful and positive and polite. The woman who reserved the storage rental over the phone for me reserved one that was half the size of what we needed, and you can imagine our dismay after traveling 5 states! "Y" was very quick to assure us that he would take care of it and fix the situation. He was compassionate to our frustration over the situation and understanding in our apologies that our upset was not directed at him. He worked diligently to find us 2 storage units that were relatively close to each other, took his time to walk us through how to get there, including highlighting a map and providing us with it AND taking us personally there. He took the time to explain that the codes take 24 hours to upload before they stop setting off the alarm, how to enter the codes, the best doors to unload and come through, and what the best locks were for us to get. As we were in the midst of unloading the truck with helpers and movers and figuring out what was going into each unit, "Y" took the time to walk over to us to let us know his shift was ending and to see how we were doing and if there was anything we needed or anything further he could do for us. I asked a few questions about returning the truck while we were still there and their hours and he took the time to not only answer those questions but to just chat and laugh a bit. When I asked about if we needed to extend our storage a bit, he assured me that I could just call him and he would handle it for me. He truly is an exemplary employee who is not only focused on the customer's needs, but clearly on the entire customer experience. He exhibited excellence and, in my humble opinion, deserves a promotion and a raise. (While he was taking care of us, I also watched him help his coworkers with issues and support his manager all without missing a beat.)Christine L. | Premières impressions
Le client n'a pas laissé de commentaire.Felicia G. | Expérience générale
Staff was very professional and helpfulBobby T. | Premières impressions
Not the best set up in terms of getting things into storage units that are down winding hallways. As there was only one way in or out, it was difficult if multiple people were there at one time moving. I had to wait about 3 minutes for other people to move out of the way to be able to get my stuff in. For units that are farther from the entrances, there should be more entrances put in for easier access to them.Kara W. | Premières impressions
There wasn't a lock in my unit even though was told, after standing in a long line, that it would be there. I had to get back in line to get it. The staff were extremely helpful and friendly.Rebecca H. | Online Move In
I needed a small storage unit and a van to move my son out of an apartment until he knows where he's going next. Jarron was the general manager, Jeremiah helped me, and there were at least one or two other people working. They were all incredibly professional and courteous, and incredibly aware of how stressed people are now, because of covid-19. I overheard several phone calls and they were always polite and friendly with those customers, and with the in-person customers they were as well, and offered all the protections (distancing, hand sanitizer, etc) to keep everyone safe. But beyond that, they worked REALLY WELL together as a team. It was obvious that they liked and respected each other, communicated well, and were primarily concerned with making sure the customers got what they wanted. Would absolutely use again.Margaret C. | Premières impressions
Le client n'a pas laissé de commentaire.ryan m. | Expérience générale
Good service, polite staff, clean facilityTina M. | Premières impressions
Le client n'a pas laissé de commentaire.JOHN B. | Expérience générale
My unit flooded with water and damaged all my propertyRahjan J. | Expérience générale
I like the fact that I have one month free Jeron is very friendly and professionalMaxine S. | Premières impressions
Le client n'a pas laissé de commentaire.perry s. | Expérience générale
Le client n'a pas laissé de commentaire.Felicia G. | Premières impressions
My only wish is that the interior units could be lit.deborah t. | Expérience générale
Le client n'a pas laissé de commentaire.Joseph D. | Expérience générale
Yes the experience was good but the rates are too high for what storage you get. The cheaper and smaller storage areas are inconvenient and hard to get access to. Not worth the high cost.raeann d. | Expérience générale
ExcellentBrittany R. | Expérience générale
I never had any problem out of U-haul the whole couple of years I was there. I really liked the cleanliness, no bugs or rodents. Thanks U-haul.shawantha s. | Expérience générale
Excellent staff and service!gary m. | Expérience générale
Rented a storage space, they salesmen did not say I had to have a specific kinda lock so I bought the gold one from u haul. Went to put more stuff in my unit a silver round lock was there I had no keysherry j. | Expérience générale
Too small for the price. I never used it at all!lakeithia w. | Expérience générale
Very helpful and friendly staff.Esten W. | Expérience générale
The staff here are great!james b. | Expérience générale
Great service both in Florence and in Durham, thanks for helping my move be seamless!Sarah R. | Premières impressions
First arrived at this location, the staff was friendly & helpful. During the time I maintained storage, I could rarely get anyone on the phone, & when there was a dispute, the staff was unfriendly.Laraine P. | Expérience générale
Excellent experience!TERESA M. | Expérience générale
Anthony was so helpful and kind!TERESA M. | Premières impressions
Everybody was super helpful and friendly they took some of the stress out of movingMonshea B. | Premières impressions
Had no problems. Staff was friendly.Alecia J. | Expérience générale
Easy pick up of moving truck - very helpful staffmechell c. | Expérience générale
S.O.Megan M. | Expérience générale
Everything was good. I would like a faster service at the counter, waiting to talk to someone is just a little long, that’s it!Alyson D. | Expérience générale
Customer service was very polite and professional. The process was fast and easy.CHANDA C. | Premières impressions
As my child attends NCCU, this was a convenient location to store her belongings for the summer. The staff was very hospitable and accommodating with my needs. Thank you. We will be back.Deidre S. | Expérience générale
Had never used U-Haul before. This was a very good experience and I will definitely use this company in the future!Myra K. | Expérience générale
The staff at this facility, plus the telephone staff who took our original order, were all terrific. Personable, knowledgeable, and efficient. Great facility. Great service Thank Youjames b. | Premières impressions
Jeron was so helpful to me. 5 stars for himJeff P. | Premières impressions
I tried to get 24 hour access. It seemed to not benefit me, but I was told I had up to 10 on which I really didn't . I wasted a trip to use my unit when I found out it closed at 7. Why say I can go?harold c. | Premières impressions
.Kevin N. | Premières impressions
Some staff were great and some acted like like it was just a job. It I would rent from ya'll again Hands Down!Mark B. | Expérience générale
They are definitely awesome love them.Alejandra Z. | Expérience générale
Josh is awesome. Got me everything I need at one location. Great customer service!!Leah P. | Premières impressions
s/oBRIDGET P. | Expérience générale
We rented here 3 different summers for our Duke student. Had a good experience each time. Storage unit was clean.john s. | Expérience générale
Something was off about the climate control - parts of the facility felt like it was air conditioned but other parts were noticeably warmer.Tamera H. | Expérience générale
Clean, well maintained, would highly recommend.Caroline O. | Expérience générale
All employees were welcoming and accommodating. They made it very easy to rent storage as well as return the u-haul rental.Louis V. | Premières impressions
Great serviceVernon H. | Expérience générale
The entire process was super smooth from start to finish.Tamera H. | Premières impressions
This storage facility is great. Associates are always nice and helpful! Facility is clean, well maintained, and secure.Kristina P. | Expérience générale
No problems.Marjie F. | Expérience générale
great experienceCaroline O. | Premières impressions
This facility is the cleanest and nicest place I have ever seen. The people are great, friendly and helpful. I rented a conditioned space for 8 years, I can not say enough good about this facility.ROBERT M. | Expérience générale
good job, overall!!!CHESTER F. | Expérience générale
My only negative comment is that someone stole the mattress dolly which was a bummer. Otherwise, everything was great!Stephanie H. | Expérience générale
Thanks for everything everyone was nice and helpful. Thanks once again.Delilia R. | Premières impressions
greatstaffmarshell f. | Premières impressions
Staff was great and very helpful at move in. The process was quick and painless. Facility location and accessibility was very convenient. Superb cleanliness.Megan B. | Expérience générale
The staff was very helpful and accomplished to our needs and preference. Good service and well explained in answering questions.Lani B. | Premières impressions
Units are too high for the size.michelle t. | Expérience générale
Your employees were very friendly and helpful. I wish all other U-Haul's in the area were as efficient and courteous. They were very knowledgeable and I will recommend that location to everyone.RUSSELL S. | Premières impressions
Excellent Customer Service and Compassion!! Thank you!!nicole s. | Premières impressions
The only issue we had was that the confirmation indicated one pickup location and it was not where the truck was located.Sarah E. | Premières impressions
I would like access to storage 24 hours but I have problems doing this.MICHELLE T. | Expérience générale
Over all experience was goodshawnda p. | Premières impressions
The people were very helpful.Veronica G. | Expérience générale
UHaul put on a lock, could not find the key, and had to cut it off. Second lock added with same results. I had to pay removal fee. I said they lost it. Called me a liar. Later found it.David Z. | Expérience générale
We have rented space her before and will again. Facility and staff excellent.Wendy C. | Expérience générale
I only needed storage for a couple weeks during a move, but if I needed storage space again, I would return.Aaron D. | Expérience générale
Really friendly staffChristina M. | Expérience générale
Nice clean facility. Polite and helpful staff.Aaron D. | Réservation
The facility was clean and easy to access. Agents were helpful and efficient.Dru W. | Réservation
We were please with our rental. The staff was great to deal with and the facility was easy to use.Charles M. | Expérience générale
The manager of the site is rude and the service is horrible. For 2 weeks I had been trying to get my stuff out of storage and it took me to theaten to call corporate for her to follow up. NEVER AGAINHank S. | Expérience générale
If I need it I'll comback again. Thanks uhual.DORALISA R. | Expérience générale
The facility is fine, staff is not necessarily eager to assist, but generally get the job done.Mary J. | Expérience générale
Staff is incredibly unhelpful, no coordination between customer service line and individual stores, will never be using their service again.Ryan H. | Expérience générale
Unit flooded, was charged an additional month by accidentROBIN H. | Expérience générale
Excellent customer serviceTonia B. | Réservation
he vehicle ran well, but used a lot of fuel1Terrence R. | Réservation
AucunDennis W. | Expérience générale
Your staff screwed up my attempt to pay your bills not once but several times. Their latest SNAFU cost me 5 days in extra rent.MAX W. | Expérience générale
Met all our needs and was climate controlled. Carts were available to help move stuff in / out.James D. | Expérience générale
I experienced water damage in my unit and the staff we're not helpful. It happened on a Saturday and all they said was to call on Monday for a manager. I called each day for a week with no response.Trevor P. | Expérience générale
Mr. Riggs and Mr. Robertson were very helpful and friendly with the rental units and the rental truck and trailer. Thanks so much!Frances S. | Expérience générale
Mr. Riggs and Mr. Robertson were very helpful and friendly. Many thanks for all of your help with the rental units, the rental truck, and connecting and loading the car on the rental trailer.Frances S. | Expérience générale
AucunLISA R. | Expérience générale
Reservations were not honored. Had to find accommodation in another location.SCOTTI B. | Expérience générale
I will never rent another unit here the wait time is awful the phone reps are awful i wanted my money back i would never recommend this place to any one my overall experience was horribleAnnesh B. | Expérience générale
There was a mix-up between the central U-Haul office and the local storage unit. The staff on site were able to resolve the matter when I came to confirm the rental, in spite of computer confusion.Harvey h. | Expérience générale
I was given an access card that never worked. The alarm went off every time I entered my unit. I returned to the office and waited in a lengthy line but it was not fixed properly deafening annoyance.CHARLES V. | Expérience générale
Everyone was helpful and made my experience excellent.Hunter G. | Expérience générale
MerciBishop C. | Expérience générale
Great experience!elizabeth f. | Expérience générale
No comments. Everything was hunky dory.deborah s. | Expérience générale
All went well.Marilyn E. | Expérience générale
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