Friendly, professional serviceLESLIE W.
Customer Reviews for U-Haul Moving & Storage at Eastex Freeway & Lawrence Exit
Pour nous contacter
Beaumont, TX 77708
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.MARY B.
More enthusiastic customer service. Everything was good with customer service I received. Just my thoughts on possible improvements.Austin K.
I originally made reservations on Mitchell Road in Lumberton. I received a text FIFTEEN minutes before my scheduled arrival to tell me the unit was not available. That's unacceptable. I was able to do what I needed to do, but fifteen minutes is an unacceptable notice.CHARLES S.
I received an email 2 days before pickup saying to go to a different location. When we got there, there were only 2 people working. They were swamped. After waiting a really long time, we were told they didn't have our rental and couldn't get us one. We went to the original location. The employee was very nice and helpful and said he had no idea why we were sent that email. He had our trailer.STEPHANIE M.
Le client n'a pas laissé de commentaire.Clint D.
Le client n'a pas laissé de commentaire.JUNMIN J.
While this location did great, making the reservation early became a joke. I ended up paying a lot of extra money having to go to a distant location where I had to return the vehicle 50 miles away. I will likely never use your services again because of that. I drove by the original location and saw 3 vehicles there, 1 that was what I tried to reserve and 2 larger ones that could have been an upgrade and ultimately as cheaper option in the long run. Therefore, the 1,09 $ I paid for mileage that ended up costing an additional 109 $was a rip off because my reservation was ignored.JANICE M.
Le client n'a pas laissé de commentaire.Jasmine C.
U-HAUL customer service is horrible. Trying to get someone in the phone to help you is a waste of the customer's time!ROBERT D.
Le client n'a pas laissé de commentaire.darrius B.
Le client n'a pas laissé de commentaire.Nigil T.
Always friendly. Always knowledgeable.Roger S.
Le client n'a pas laissé de commentaire.Gregory H.
Le client n'a pas laissé de commentaire.LATREACE B.
I would have preferred that the manager speak in handle me directly when I had an issue and not just have someone tell me what I wanted to hear so I would leave.JERMAINE JACOBY B.
Eastex freeway location sucks I was charged extra money because I was sent to a remote location and had no internet access no people on the site ,so had to go to new site I get charged for worker you had no knowledge of drop off instructions for remote drop off . Worker should pay extra for misinformation,not menora S.
Le client n'a pas laissé de commentaire.Michael M.
I feel I was over chargedMoesha W.
Le client n'a pas laissé de commentaire.Fangzheng Y.
DIdn't have enough trucks. I made my reservation 2 weeks prior and was told it would be 2 hours late. I then returned it two hours late and was charged a late fee, I don't think it was fairSOSTENES L.
James and the ladies were helpful. Thank you.BRIAHNA R.
Friendly and helpful staff.CHRISTIAN H.
Ladies at front counter were not really customer friendly (2working). I was more like the customers were bothering them (1 training, 1 in charge). I watched as they assist the Customer before me with trailer and then me. Same attitude. No thank you, be safe, see you later....Just straight up connect the trailer, check the lights and walk off. No questions. Larrissa Dewees in charge. Wasn't like this yrs ago....travis F.
This was the only local store that would answer the phone. Milam and college st locations both Rang for 10-15 minutes before I hung up.COLBY L.
Le client n'a pas laissé de commentaire.Shawn Allen K.
Check your contract VERY CAREFULLY. I had for sure declined the insurance option but it showed up on my final bill. Not happy about that.LINDA M.
Very helpful employeesPamela J.
Le client n'a pas laissé de commentaire.DAVID J.
Staff was friendly and helpfulCHRISTIAN H.
Le client n'a pas laissé de commentaire.SHAWN W.
When you make a reservation weeks ahead of time, make sure the trailer is there. Don't give the customer the run around on it. The trailer wasn't there then they sent us to another location which was closed. They didn't call ahead to confirm it. We came back and waited. Finally 2 hours after our reservation, the trailer returned. We believe they rented it out for the day even knowing we were coming later to pick it up.DAVID M.
I am very satisfied with the service and selection and have recommended this location twice since I rented the trailer.ZACHARY L.
Le client n'a pas laissé de commentaire.Douglass N.
Le client n'a pas laissé de commentaire.KEYONTAE F.
Le client n'a pas laissé de commentaire.DEVIN A.
The staff were friendly and helpful when I arrived to the store. I did not get the young gentleman's name who helped me; however, my experience was great. I highly recommend this location.CHARITA D.
Our experience was very good in every way. It was fast service and the employees were very efficient.JANIS L.
Everything was perfect suggestions were made for rental to be better. ThanksKIMBERLY L.
Le client n'a pas laissé de commentaire.Kenneth W.
I did not appreciate how I was treated at this location. I was not helped and pretty much ignored when I walked in to return the vehicle and had to ask if they needed me to do anything else. When they checked me in, they did not bother to look at the paperwork to make sure the numbers matched up and then called the next day accusing me of stealing their trailer. After over an hour, we determined that the trailer I was given in Alabama did not match the trailer in the system. When we finally figured it out, the woman hung up and did not even apologize for how rude she was through the whole process. If you pick up or drop off from this location, make sure you take pictures of all sides of the Uhaul so they do not accuse you of stealing/breaking it...And DEFINITELY get a receipt so you have proof of return...Kelly C.
Le client n'a pas laissé de commentaire.ANDRIA W.
Le client n'a pas laissé de commentaire.Hazel L.
Le client n'a pas laissé de commentaire.SARAH F.
Le client n'a pas laissé de commentaire.JORMANNY W.
I don't recommend uhaul at allLATISHA F.
Le client n'a pas laissé de commentaire.JOSHUA V.
Le client n'a pas laissé de commentaire.GREGORY M.
Le client n'a pas laissé de commentaire.THEODORE G.
Le client n'a pas laissé de commentaire.Bryant C.
Le client n'a pas laissé de commentaire.Anthony W.
This is the best truck I have used from U Haul. Good riding ,good power for hills. Brakes are different Smooth riding Steering wheel Does not shake wheels are balanced A+QUINTON M.
Le client n'a pas laissé de commentaire.TODD O.
Le client n'a pas laissé de commentaire.Robert W.
Le client n'a pas laissé de commentaire.Maya G. | Expérience générale
Le client n'a pas laissé de commentaire.Howard S.
My fiancé purchased the storage for her stuff but forgot her id so they put in my name and she supposed to have access to the storage but the locked her out when she checked in several times..brien c. | Expérience générale
Le client n'a pas laissé de commentaire.ANDRE B.
Le client n'a pas laissé de commentaire.Sean M.
Quick reservation with Larrissa calling me back to make the rental even better. Friendly service from her and the nice lady that checked me in when I returned the Van. That is the reason I only rent from this location. GREAT PEOPLE!JOHN G.
All good. Good equipment and good service.JEFFREY L.
Le client n'a pas laissé de commentaire.VERONICA S.
Le client n'a pas laissé de commentaire.KARA KRISTINE P.
Le client n'a pas laissé de commentaire.JESSICA ELIZABET D.
the uhal at 8161 eastern freeway did an outstanding job. Your reservation system is far below good. I made a reservation at your Milam and eastern location 2 weeks before move and went to confirm, they had no units available in the 10x25. Did another reservation through corporate offices, went there this past Saturday and no reservation for me, even though both reservations were confirmed with a reservation number. Last minute I had to rent 2 units at the eastex location. The experienced was horrible. The Milam st location needs some serious help both in staff, attitude and organization. The Eastex location were wonderful. Took them only about 15 minutes to get me the units.HERMAN L. | Premières impressions
Le client n'a pas laissé de commentaire.RANDY PAUL W.
Fire the whole staffMICHAELA B.
Great service!Juan R.
Truck was dirty both inside and outside. It smelled!WILLIAM K.
Employee went out of her way to feel powerful by making me jump through multiple hoops, like have a major credit card which is not required. Also made me give them two points of contact and called one stating that people steel Uhaul vans. I'm someone that is on record using Uhaul frequently and have never had to do this in the past. There is a way to do things. The people want to play games with you at a stressful time to feel powerful is pathetic and overly intrusive. You have my debit card information and a deposit is placed. There isn't anything else that is needed to track a customer. People are angry at their own personal choices, so they give you a hard time to feel better about the dumb decisions they've made. PatheticQUINCY F.
Le client n'a pas laissé de commentaire.MARQUIS B.
Le client n'a pas laissé de commentaire.BRANDY H. | Premières impressions
Le client n'a pas laissé de commentaire.CHRISTIAN H.
The truck needs an alignment really bad. The steering while was turned to the left as I was driving straight. and it pulled to the left as well.HARVEY I.
Le client n'a pas laissé de commentaire.BRANDY H.
Le client n'a pas laissé de commentaire.JEANETTE L.
We were over charged but other than that the service was fineTIERA D.
Le client n'a pas laissé de commentaire.Michael Y.
Le client n'a pas laissé de commentaire.Robert W.
good serivicejohnny P.
Trucks need to be better clean on the outsideMACK P.
Return was a breeze!!James F.
Le client n'a pas laissé de commentaire.Kourtney L.
Le client n'a pas laissé de commentaire.debora c. | Expérience générale
Le client n'a pas laissé de commentaire.GREGORY T.
Le client n'a pas laissé de commentaire.DONNA R.
My reservation was transferred to this location and they phoned me to be sure I was aware of the change and to let me know their hours and procedures.Michael H.
Le client n'a pas laissé de commentaire.JAMES A.
Train employeesgeorge M.
Le client n'a pas laissé de commentaire.Dixie B.
The truck wasn't ready, the manager received it the previous day and didn't get it cleaned, the 2 employees there that morning didn't know what to do. She called the manager at least three times. I had reserved an appliance dolly but she failed to charge me for it so I had to wait for another twenty minutes to rent it. The young man didn't load the appliance dolly for me.IMELDA O.
Le client n'a pas laissé de commentaire.candice h. | Expérience générale
I had to go to a diffenent location than requested for a pickup truck, which the new location was supposed to have. They did not have a pickup, so I had to rent a cargo van, which was not what I wanted. I had to drive approximately 18 extra miles because of the change in location. When I went to get in the vehicle, the tire icon was on. Both back tires had to be aired up quite a bit. The attendant only checked one tire and had to come back and check the others. The air pressure equipment was faulty. I arrived about 9:50 am and left about 10:25 am. When I returned the attendant had changed but did not want to provide a receipt before I left. He said he would email it to me. I did not like it, but I did leave. I would have preferred to see what I was going to be filled. This is totally unacceptable. It is a very inconvenient location, and I had to pay 2,40 $ a gallon for gasoline. I can see very little to nothing positive about this rental. I will never use this location again.LYNN H.
Le client n'a pas laissé de commentaire.ANTONIA W.
Most of the employees were nice and helpful. Just takes one sometimes to mess things up though. When I checked out, one of the employees thought they could yell at a customer for not wearing a mask. Sugar always attracts more bees than vinegar.Clint P. | Expérience générale
Since choosing this location it have been nothing but trouble and employees do not know or even concerned about helping the customers and what's the rental process. I definitely want rent from Lawrence Dr location Beaumont Texas again.debora c. | Premières impressions
Le client n'a pas laissé de commentaire.ANAESTHESIA B.
Le client n'a pas laissé de commentaire.Gregory M.
Le client n'a pas laissé de commentaire.ALEXANDER S.
My storage unit unit leaked destroyed some old photographs of mine and one mattress in your people really didn’t seem to be concerned about it itMark P. | Expérience générale
Le client n'a pas laissé de commentaire.DWAYNE H.
Everything went smoothly. Definitely will be a returning customer.THOMAS J.
The staff I sealed with was very unprofessional and somewhat rudedaphne b. | Expérience générale
Le client n'a pas laissé de commentaire.THOMAS G.
Le client n'a pas laissé de commentaire.Ashley O. | Premières impressions
Le client n'a pas laissé de commentaire.DAVID F.
Le client n'a pas laissé de commentaire.JARROD W.
Le client n'a pas laissé de commentaire.SHANNON G.
Le client n'a pas laissé de commentaire.DAVID WARREN T.
When I rented my storage I was told that if I moved out early it would be prorated and I would receive some of my money back. The gentleman told me no, even though I did move out early. Storage was paid until the 31st and I moved out on the 8th with a clean storage. Not satisfied about the storage not honoring its word.erica m. | Expérience générale
Le client n'a pas laissé de commentaire.Samuel B. | Premières impressions
I guess during the storm there was what looked like a metal building that was flown on top of the U-Haul storage section 128. I suppose from the force of that building my things that were inside on top were jolted and the microwave came down on my leg. When I lifted the door a few things came down. Other than that, thanks for everything. I'd use you guys AGAINtina h. | Expérience générale
The worst and most stressful experience I have had. I ended up having to spend more money, and getting a storage at a different facility because y'all gave mine away.Erika C. | Expérience générale
Aaron, the gentleman working here was Incredibly helpful. I would return to this location because he was so kind.Andrew W. | Online Move In
It was clean and all the people there were helpful and friendly.Jeremy P. | Expérience générale
These guys from start to finish we're beyond amazing . MerciAmanda V. | Expérience générale
If I could give a negative 7 000 for this specific Uhual site, I would. Not only did I get countless late fees added to my account even though they told me every month they would move my payments to the first, and the employees were rude every single time I tried to speak with them, but we also now have roaches in all of our moving boxes. On top of that, I paid and cancelled my storage June 1st and was given until the end of the month to get my stuff, but They put a lock on my storage and tried saying I couldn't get my stuff until I paid for July 1st. The only thing that saved Uhaul's reputation for me was the corporate customer service that helped me get my money back and were so kind to me, and dedicated to help my experience be better.ashlyn c. | Expérience générale
Le client n'a pas laissé de commentaire.Jo Ann K. | Premières impressions
Le client n'a pas laissé de commentaire.cory l. | Expérience générale
The Gentkemen that assisted me was friendly and very helped.Janet J. | Expérience générale
I was treated very unfairly Staff rude and disrespectful up to the manager I was promised a free month from Jerry head manger of company and never received it he actually told Liz no free month for meKesha G. | Expérience générale
The manager at the Milam location was extremely rude I questioned why a certain lock was required. I rented last year and there was not a certain lock requirement. Purchased cheaper lock elsewhere!STEPHANIE B. | Premières impressions
AucunDON P. | Expérience générale
NiceSophia J. | Premières impressions
CoolSophia J. | Expérience générale
Great serviceDelores F. | Premières impressions
They doint no how to talk to peopleMICHAEL G. | Expérience générale
I had an amazing experience great people great customer serviceErica G. | Premières impressions
Service was great and the staff was greatlarry b. | Premières impressions
MerciEdith B. | Premières impressions
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Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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