Customer Reviews for U-Haul Moving & Storage at Eastex Freeway & Lawrence Exit
Pour nous contacter
Beaumont, TX 77708
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Excellent service à la clientèleRoylee L.
Le client n'a pas laissé de commentaire.Glenn S.
Le client n'a pas laissé de commentaire.Linda G.
I was press for time when I got there they got my truck in less then 10 minutes they was on point with everything 👌💯Gwen L.
The withholding the deposit for a prolonged time is unexceptable most people who are moving need access to their money for any unexplained reason, once the equipment is returned inspected the hold should be released...Jason P.
Le client n'a pas laissé de commentaire.terry H.
Le client n'a pas laissé de commentaire.Kirk M.
Excellent customer servicevalorie C.
Le client n'a pas laissé de commentaire.FREDERICK W.
Le client n'a pas laissé de commentaire.Jeff H.
Great Customer Service!Nicholas B.
Le client n'a pas laissé de commentaire.Steve S.
Le client n'a pas laissé de commentaire.leslie B.
Le client n'a pas laissé de commentaire.Jerry M.
The trailer looked like it should be on its way to retirement. The inside had not been swept. I felt concerned for the safety of using it. And, unfortunately, the trailer had a tire blowout on the interstate. Luckily I was able to handle it and was safe. I do compliment the representatives at the location for being friendly and trying to be efficient. I also appreciate the roadside service representative, David, who helped arrange my assistance. The tire service guy hired was also a good choice. Although it took over two hours for me to be back on the road. Very disappointing.Linda G.
Put gas in the truck and make sure the customer call I. About bring to truck later or a day are tooMika W.
Le client n'a pas laissé de commentaire.Adolfo E.
Le client n'a pas laissé de commentaire.Deborah W.
Laura Lance was kind and most helpful to make the experience of renting the equipment smooth. Thank you for your consistency!Gerald S.
The designated drop off location made it easy to know where to leave the truck.Josiel C.
Chris was very helpful in hooking up trailer for meLarry C.
Le client n'a pas laissé de commentaire.Gerald S.
Le client n'a pas laissé de commentaire.shemiah B.
Le client n'a pas laissé de commentaire.John K.
Did a mobile drop off was easy the location was clean no complaintsJacob V.
Rented trailer at Uhaul explained to representative at UHaul location that I needed to haul a Golf Cart so they stated I needed a certain type of car hauler trailer when I loaded Golf Cart it was not stable on trailer so I went back to location with trailer and explained this wouldn't work as any type of bouncing driving down road Golf Cart would have fallen. Representative said it was my responsibility to make sure it fit-I was gone from location less 30 minutes and when I returned and explained this wouldn't work and asked about a different trailer representative stated I would have to rent another trailer since I left premises with trailer however this was trailer she recommended and when it did not work she wouldn't work with me to get something that would work without me renting a second trailer from her. I will never use this location any reason , this was my first and last experience with UHaul and I will use different facility for my future rental needs since the company does not work with clients on what needs are-Michael P.
Le client n'a pas laissé de commentaire.Chloe J.
Le client n'a pas laissé de commentaire.maria L.
To specify about payment transaction.Felicia C.
The vehicle was absolutely dangerous. The transmission was about to go the front end shook as we accelerated. Totally a dangerous experience.Gloria L.
Very pleasant and quickly waited on and truck checked in.Debra F.
Le client n'a pas laissé de commentaire.Kenneth H.
The person waiting on me was excellent. She was the only one there at the time. The truck was on practically on empty when I received it.david H.
Le client n'a pas laissé de commentaire.MARCUS J.
Truck was not cleaned. Had to get a staff member to clean itKenneth W.
Le client n'a pas laissé de commentaire.CHARLES H.
Staff was extremely courteous and helpful!Robert L.
Le client n'a pas laissé de commentaire.Wayne K.
Le client n'a pas laissé de commentaire.tom L.
Le client n'a pas laissé de commentaire.Pam H.
Nothing... experience was also amazing. Same as above by far. Thank you and have a nice day.devin W.
The young man that waited on me was very courteous and helpful in taking care of my need..Thelma R.
Le client n'a pas laissé de commentaire.keenan A.
Le client n'a pas laissé de commentaire.Jason S.
Le client n'a pas laissé de commentaire.shinette h. | Expérience générale
The entire staff was pleasant and helpful. I was having issues with my trailer light connection and one of the guys helped me with troubleshooting and apologetically told me I had to get them working before I could take the car hauler. The delay with the lights caused me to return the hauler right at closing. I was delaying her getting off work. I don't normally fill out reviews, but I was so pleased with my interactions with all of the people I came in contact with that I was looking for the review to be able to compliment them.Jason G.
I've used this storage facility for several years. It was always clean, convenient, and easy to access. The staff is friendly and helpful.Natasha S. | Expérience générale
i rented a van this weekend. P/U on friday. received a email and printed confirmation from uhaul and card company all confirmed. got a call on saturday morning about reporting the vehicle stolen per Lance the supvs. I was in another state by the time the call came in and I was totally unaware that the uhaul receipt and confirmation info was rejected due to human error on their side. I was able to give him my credit card info via phone and received another confimation and a different drop off time. He was rude and unapologetic. when i returned the van before time, I had to wait and additional 45 min because my invoice was still not correct. At this point, I do believe the staff needs stiff training other than on facetime, from what I witnessed and seen with my own eyes. Seriously. You can reach me at info on file.Veronica T.
Le client n'a pas laissé de commentaire.Jason F.
Le client n'a pas laissé de commentaire.Rachel F.
Le client n'a pas laissé de commentaire.Gary L.
Le client n'a pas laissé de commentaire.GUADALUPE T.
Service was very appreciated and thoughtful.stephanie Y.
I was told to fill the gas tank and I would be refunded but when I came to drop off the truck with the full tank, they told me that there was nothing they can do. This location was terrible with fixing my problems and solved absolutely nothing. I still have not been reimbursed from this location. There are plenty of other locations to use but please do not use this one. They will try and scam you out of your money.Justin G.
Very helpful staff , very friendly and knowledgeableJEANIE L.
I reserved a U-Haul a week before I even needed it. I went to pick it up on the day that I scheduled it for there was nobody in the office I had to call the district manager. Couldn't even get a hold of that person either. I ended up calling home office the lady there told me that the office should have been open and I should be getting customer service. Not true. She rescheduled for me to pick up the next day at a different location and told me that I would not get charge for mileage and I would only have to pay half price. That didn't happen either an hour after my appointment was scheduled I got another text they did not have a U-Haul at that location so they rescheduled for a different location. Well that didn't happen. An hour after that I was put to another place they didn't have one either. I had to go over a hour away to pick it up. I was charged from mileage and for 24 hour rental I don't think I should have to pay for that when it was U-Haul fault for not having me a vehicle to rent they put me two days behind because of the delays they kept putting me through I will never rent from you all again.MARY F.
Le client n'a pas laissé de commentaire.Robert D.
Le client n'a pas laissé de commentaire.Robert D. | Premières impressions
Le client n'a pas laissé de commentaire.Tina S. | Premières impressions
Le client n'a pas laissé de commentaire.claud B.
No improvement necessary. The staff at this location are helpful and professional.DONNA B.
Everything was great the people in the office were friendly and made it go smoothlyMary P.
I was very very pleased with the level of care and respect I've received from the U-Haul staff. Everyone was very helpful.David M.
Staff was very friendly and helpfulCHRISTIAN H.
Le client n'a pas laissé de commentaire.BRENDA P.
Le client n'a pas laissé de commentaire.JAMES H.
Great customer service, everything was great and fast.CANDACE D.
Le client n'a pas laissé de commentaire.Reina G.
Le client n'a pas laissé de commentaire.VERA D.
Le client n'a pas laissé de commentaire.Sharon W. | Expérience générale
Le client n'a pas laissé de commentaire.DELISIA M.
The two idiots working there have no idea what's going on. They over charge and then the one who thinks she's a genius couldn't even hook up a trailer properly and I was told I wasn't allowed to do it yet she hooked it up wrong and I had to give her instructions. This place is a joke.Steven A.
Le client n'a pas laissé de commentaire.TRAVIS M.
Le client n'a pas laissé de commentaire.FREDERICK W.
THE ONLINE QUOTE WAS $50+ LESS THAN THE ACTUAL COST WHEN I ARRIVED TO PICK UP THE VEHICLE. AN ACCURATE QUOTE SHOULD BE OFFERED AT ONLINE AS WELL AS IN-STORE. OR AT LEAST NOTE IT IN THE DETAILS ONLINE SO CONSUMERS WON'T FEEL BLINDSIDED WHEN THEY ARRIVE AT THE STORE AND HAVE TO PAY AN ADDITIONAL $50.tanya J.
Le client n'a pas laissé de commentaire.USMAN C.
Le client n'a pas laissé de commentaire.NORA M.
Excellent serviceLUCILLE E.
Did not have equipment (dolly, furniture pads and dolly).Bryan G.
Le client n'a pas laissé de commentaire.Jeremy H.
Le client n'a pas laissé de commentaire.Douglas G.
Please get more pickups on-site for simple deliveries. I've came in on two different occasions and they had a truck reserved for me but couldn't find the key. I wanted a truck this time but had to get a van because the truck on-site was going to be picked up for transmission issues so more pickup truck available to rent.ANTHONY H.
Le client n'a pas laissé de commentaire.THOMAS D.
My 2nd tine using this facilitysnd each time I was not able to get the extra service I requested...,I ordered a dolly.... was not on the truck... & I'm still waiting on my money yo be credited back to my account..... they are holding $185.00.... purchase was only $80.91..... should have also taken the $7 offPARIS M.
More help. The young lady who helped me did an amazing job while being shorthanded.CHRISTOFER N.
Manager was extremely rude and kept me waiting unnecessarily before checking me in to pick up my rental. After returning in my rental the next day on time Manager said he would send me a receipt via my email and I have not received said receipt as of yet. I don't believe the Manager cares very much about his customers because his attitude does not reflect good customer service.Andy M.
Le client n'a pas laissé de commentaire.TAMEKA H.
Appointment was for noon and no one was at the location..no employees were on site until a half hour later and had to wait for an additional person to arrive with a key. Other people were there prior to me that had appointments at 11 am and had to wait on site until almost 1pmJoseph P.
Le client n'a pas laissé de commentaire.JEANETTE L.
Le client n'a pas laissé de commentaire.Stephen F.
Very confusing when no one is there. App tells you to do something you can't as there is no Dropbox.Robert C.
Le client n'a pas laissé de commentaire.TAQEE Y.
The girl at the desk ( pregnant ) did absolutely everything.. the guy working with her stayed on his phone, didn't do anything.TAYLOR M.
Le client n'a pas laissé de commentaire.EDITHA J.
Le client n'a pas laissé de commentaire.Matthew A. | Expérience générale
Le client n'a pas laissé de commentaire.Tierra I.
The door to the building was always faulty but other than that great experienceSONIA NICOLLE F. | Expérience générale
Le client n'a pas laissé de commentaire.TYRONIKIA B.
Le client n'a pas laissé de commentaire.Billee C.
Le client n'a pas laissé de commentaire.Candice P.
Truck had a hole in the gas tank. I didn't know until after I put gas in the tank. Gas installed was lost. We took it back and the replacement had holes in the tank also. No other 20ft could be found and we had to get a different size truck. I had to wait over two hours to get this resolved. BTW another truck there didn't have a drive shaft. It wasn't the fault of the people there but they should have checked the vehicles for safety. Gas tank needed to be replaced or repaired and I was the one that suffered and should get some of my money refunded for the inconveniences I went through.Jack G.
Le client n'a pas laissé de commentaire.CINDI M.
Le client n'a pas laissé de commentaire.Cori S. | Expérience générale
Le client n'a pas laissé de commentaire.CARLOS B.
Le client n'a pas laissé de commentaire.maria L. | Expérience générale
Le client n'a pas laissé de commentaire.James G.
When I made my reservation; the young lady didn't have much information/on truck reservations. She told me they opened at @8am; whereas my reservation said 7 am; therefore we drove from La.; later than we anticipated. When we arrived; we were told we needed to pick up the truck; from another location.; by that time there were a lot of angry people. The young lady was very unprofessional; picking up a truck from a nearby facility was very much organized; and professional. Thank you Ms Vivian BabinoDOMINIQUE C. | Expérience générale
Le client n'a pas laissé de commentaire.rodney w. | Expérience générale
Le client n'a pas laissé de commentaire.Lyndsey B. | Premières impressions
Le client n'a pas laissé de commentaire.Ursuca W. | Premières impressions
Le client n'a pas laissé de commentaire.LAWANDA H. | Expérience générale
I am sooooo upset with UHaul! I paid over $100 a month, only for all of my wife brand new items and bedroom suit to mildew and mold! Basically the whole storage unit had molded and mildewed. Although I bought all kinds of DampRid moisture observer that was recommended buy A AHaul manager who assist assisted me. I tool out an insurance policy that also was also recommended by the same UHual manager! Bad part about it! USUALLY said they are not responsible for the damages on all the items in the storage! Wtf! How sorry of an establishment! I WILL #NEVER TELL NOR REFER ANYONE TO UHaul! I am hiring my lawyer on this one! Bet that!andrew s. | Expérience générale
No commentLaura A. | Premières impressions
Thanks to larissa and James and all the staff just can't remember all their names. All were very helpful Everytime.Faryn H. | Expérience générale
Le client n'a pas laissé de commentaire.Salisa B. | Expérience générale
The manger is rude and disrespectful.Monique P. | Expérience générale
Le client n'a pas laissé de commentaire.Patricia C. | Expérience générale
Le client n'a pas laissé de commentaire.Maya G. | Expérience générale
My fiancé purchased the storage for her stuff but forgot her id so they put in my name and she supposed to have access to the storage but the locked her out when she checked in several times..brien c. | Expérience générale
the uhal at 8161 eastern freeway did an outstanding job. Your reservation system is far below good. I made a reservation at your Milam and eastern location 2 weeks before move and went to confirm, they had no units available in the 10x25. Did another reservation through corporate offices, went there this past Saturday and no reservation for me, even though both reservations were confirmed with a reservation number. Last minute I had to rent 2 units at the eastex location. The experienced was horrible. The Milam st location needs some serious help both in staff, attitude and organization. The Eastex location were wonderful. Took them only about 15 minutes to get me the units.HERMAN L. | Premières impressions
Le client n'a pas laissé de commentaire.BRANDY H. | Premières impressions
Le client n'a pas laissé de commentaire.debora c. | Expérience générale
Le client n'a pas laissé de commentaire.candice h. | Expérience générale
Most of the employees were nice and helpful. Just takes one sometimes to mess things up though. When I checked out, one of the employees thought they could yell at a customer for not wearing a mask. Sugar always attracts more bees than vinegar.Clint P. | Expérience générale
Since choosing this location it have been nothing but trouble and employees do not know or even concerned about helping the customers and what's the rental process. I definitely want rent from Lawrence Dr location Beaumont Texas again.debora c. | Premières impressions
My storage unit unit leaked destroyed some old photographs of mine and one mattress in your people really didn’t seem to be concerned about it itMark P. | Expérience générale
The staff I sealed with was very unprofessional and somewhat rudedaphne b. | Expérience générale
Le client n'a pas laissé de commentaire.Ashley O. | Premières impressions
When I rented my storage I was told that if I moved out early it would be prorated and I would receive some of my money back. The gentleman told me no, even though I did move out early. Storage was paid until the 31st and I moved out on the 8th with a clean storage. Not satisfied about the storage not honoring its word.erica m. | Expérience générale
Le client n'a pas laissé de commentaire.Samuel B. | Premières impressions
I guess during the storm there was what looked like a metal building that was flown on top of the U-Haul storage section 128. I suppose from the force of that building my things that were inside on top were jolted and the microwave came down on my leg. When I lifted the door a few things came down. Other than that, thanks for everything. I'd use you guys AGAINtina h. | Expérience générale
The worst and most stressful experience I have had. I ended up having to spend more money, and getting a storage at a different facility because y'all gave mine away.Erika C. | Expérience générale
Aaron, the gentleman working here was Incredibly helpful. I would return to this location because he was so kind.Andrew W. | Online Move In
It was clean and all the people there were helpful and friendly.Jeremy P. | Expérience générale
These guys from start to finish we're beyond amazing . MerciAmanda V. | Expérience générale
If I could give a negative 7 000 for this specific Uhual site, I would. Not only did I get countless late fees added to my account even though they told me every month they would move my payments to the first, and the employees were rude every single time I tried to speak with them, but we also now have roaches in all of our moving boxes. On top of that, I paid and cancelled my storage June 1st and was given until the end of the month to get my stuff, but They put a lock on my storage and tried saying I couldn't get my stuff until I paid for July 1st. The only thing that saved Uhaul's reputation for me was the corporate customer service that helped me get my money back and were so kind to me, and dedicated to help my experience be better.ashlyn c. | Expérience générale
Le client n'a pas laissé de commentaire.Jo Ann K. | Premières impressions
Le client n'a pas laissé de commentaire.cory l. | Expérience générale
The Gentkemen that assisted me was friendly and very helped.Janet J. | Expérience générale
I was treated very unfairly Staff rude and disrespectful up to the manager I was promised a free month from Jerry head manger of company and never received it he actually told Liz no free month for meKesha G. | Expérience générale
The manager at the Milam location was extremely rude I questioned why a certain lock was required. I rented last year and there was not a certain lock requirement. Purchased cheaper lock elsewhere!STEPHANIE B. | Premières impressions
AucunDON P. | Expérience générale
NiceSophia J. | Premières impressions
CoolSophia J. | Expérience générale
Great serviceDelores F. | Premières impressions
They doint no how to talk to peopleMICHAEL G. | Expérience générale
I had an amazing experience great people great customer serviceErica G. | Premières impressions
The lady in office very rude and unhelpful. We will never use that uhaul for everything. MerciAMANDA R. | Expérience générale
Service was great and the staff was greatlarry b. | Premières impressions
MerciEdith B. | Premières impressions
Great employeesshelia h. | Premières impressions
I will definitely use them againPaula T. | Expérience générale
0Monica W. | Expérience générale
AucunCalvin S. | Expérience générale
Good location & the staff are helpful and very professional. Had peace of mind when I stored my things there for a year and a half . MerciGina H. | Expérience générale
I had my storage for a little over a year. The staff was always polite and understanding. Anytime I had an issue making my payment on time the team was very patient and worked with me. Great customer.Hobbie G. | Expérience générale
only needed it for a few weeks but it was excellent and convenient thank you.zebhariah b. | Expérience générale
Unfortunately, I am limited by the characters and can't express why I gave them avg. they didn't close out my account when I left and kept charging me. I had to call from another country to cancel it.Victor P. | Expérience générale
Jasmine Green did a excellent jobJeriell C. | Expérience générale
Very good manager and he was very helpful and professional.Chris W. | Expérience générale
Lisa was fantastic.Saved a 5 hour drive & move. Lisa Rectified previous employees mistake.Wish Lisa worked for my corporation.Lisa was professional ,knowledgeable, and courteous.GREGORY S. | Expérience générale
they told us we had keys and they had the keys tried to charge us extra for storage room even though we had empty it out...Damien J. | Expérience générale
I will never use this company again. Nothing was as it should have been. My reservation that I made was not honored and I did not receive what I had selected.Wes i. | Expérience générale
Little pricey to others in areaInez W. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Nous offrons la plus grande sélection de l'industrie!