Customer Reviews for U-Haul Moving & Storage at Eastex Freeway & Lawrence Exit

2 390 évaluations

8161 Eastex Frwy   Beaumont, TX 77708

(409) 892-1184

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(409) 892-1184

8161 Eastex Frwy
Beaumont, TX 77708

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK MEAUX 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn Standish 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron Smith 
Évaluation :
5

My experience was great!

Angelita williams 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samantha Roberts 
Évaluation :
1

I had an issue with 80 no brakes and no running light and it’s been hold for a couple days extra now they charge me for it and I’m waiting for somebody management to give me a call

Mahros Alhatri 
Évaluation :
4

The only issue that I had was related to rented furniture pads. I included in my order and confirmed with the location several days ahead. I was assured they would be waiting with my order. When I picked up the truck only a handful were available. I had to scramble to get them elsewhere ahead of the movers arrival. Uhaul needs a tracking system for commuted supplies as well as their moving equipment. The people working at this location are top notch. The best I have experienced at any location.

Timothy Dermon 
Évaluation :
5

The young men who helped was very kind and helpful. I enjoyed my experience with uhaul thanks so much

Janice Isedore 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trey Billingsley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rita Gillmeister  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica Hoffer 
Évaluation :
5

Excellent service à la clientèle.

FREDERICK WHITEHEAD 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark McPherson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY MAINS 
Évaluation :
4

No one has called on reference to my complaint yet we c p uld have has several bad accidents. 912-674-7485

Verearchela Malcolm 
Évaluation :
5

Very friendly & courteous, as well as being efficient. Definitely will use them again if needed!

James Eldredge 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY BUENTELLO 
Évaluation :
1

They charged me over 400 dollars to rent a 15 foot truck for 2 days. They lied about the mileage. Said I went 40 miles when I only went 16 miles. They charged my card for more then the quote was. Called them and they where very rude and hung up on me.

Tim Marlow 
Évaluation :
5

Rep who helped me was very nice and helpful. Made my first rental experience a great one!!

Twyna Walton 
Évaluation :
1

Accountability of the management to oversee that their employees are doing what they should be rather than a half ass job. Not happy and others will know about this store!

Michael Hiller 
Évaluation :
5

The staff that assisted me were knowledgeable and polite and very professional. Great experience.

Frederick Smids 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel Melonson 
Évaluation :
5

Customer service representative that helped us with the uhaul was ABSOLUTELY EXCELLENT. Best customer service hands down. Dominique needs a raise

Credisheau Green 
Évaluation :
5

Scheduling the uhaul was easy. The gentleman behind the desk made it just as easy to navigate the process as well. I was able to pick up my belongings and bring it to my new location with no issues. Then returned it right away. Thanks uhaul!

tara Fruscione 
Évaluation :
3

I rented a storage unit December 30th and moved out February 2nd. I paid for another month and only used it 4 days. The general manager would not pro-rate and give me some of the rent back. They should help out people that don't make a lot of money from work. I had moved into a place and could have used the extra money back for groceries.

Laura Adams  |  Expérience générale 
Évaluation :
3

Someone tied a string to the windshield wiper. Of course, I didn't notice it. It started raining  me & my mom had to pull over because we couldn't see. It was dark, and the wiper wasn't wiping the rain away. It was scratching the window. It was late, and we had to wait 2 hours for the roadside assistant guy to even find a replacement wiper blade.

BRANDY HARMON  |  Expérience générale 
Évaluation :
4

My truck wasn't safe. I had to call roadside assistance because the windshield wiper was tied on with a string and was missing a blade. The wiper scratched the windshield and we had to pull over because it was raining and the wiper wasn't wiping the window. It was scratching it. We had to wait for hours for roadside to locate a replacement wiper since it was after hours. It was dark and raining so there was no way to safely drive to my destination. I would suggest reiterating to employees to fully inspect trucks before releasing to customers.

BRANDY HARMON 
Évaluation :
4

It is wrong that rent can't be prorated and partial payment reimbursed if you move out there days after making a payment for the month. Their only in it to take peoples money.

Laura Adams 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lee Soileau 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latonya Johnson 
Évaluation :
4

I had to replace the wiper blades during my 1 200 mile trip after not being able to see out the windshield during bad weather. Still waiting for a reimbursement from UHaul.

Glenn Standish 
Évaluation :
3

The ceiling in my storage unit fell in. Some of my clothes as well as my couch were mildewed.

Tammy Brazil 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Anderson 
Évaluation :
1

Truck wasn't ready at my selected time. Had to wait an hour for the store to open. No one called the day before. Ball really dropped here. Issued complaint and heard I would get a discount but haven't heard a word.

Robert Callender 
Évaluation :
5

Just have some kind of help (another associate) thanks people are very helpful and courteous.

Martin amaya 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JARED HANCOCK 
Évaluation :
5

Dominique was great.

DANNY NICHOLSON 
Évaluation :
4

Customer service was bad, the guy attending me mumbled everything and kept looking at his phone.

Gerardo Reynoso 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Loralee Myers 
Évaluation :
1

Drop theft charges I didn't steal the uhaul

jozshua mixon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KACY KOVAC 
Évaluation :
5

Never having used a tow dolly before the young man operating your store was very courteous and willing to show me exactly how everything worked with that trailer. I could not ask for a more pleasant experience.

William Chris Hildebrandt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW LINCOLN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KERI JEANSONNE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Star PHILLIPS  |  Expérience générale 
Évaluation :
5

The Associate that helped us this morning was very courteous, informative and attentive. He called to remind me to self checkin...he thoroughly explained everything. We need ALL of them to be like him

Credisheau Green 
Évaluation :
5

I can only say keep up the good work. The staff was so helpful and they took care of everything.

Kelly Ruby 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald Pitt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Woolsey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lamanda Lanni 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBBIE SMITH 
Évaluation :
3

Put new tires not recaps...i had blowout that cost me 2 hours while the repair man came from 50 miles away in a city of 100 000 ... no excuse for that

jack mckenzie 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Phillip Sims 
Évaluation :
5

The lady working was very friendly and helpful she made the experience more enjoyable

Kaylee Mills 
Évaluation :
1

Make sure the seat belts in the vehicle work. According to the manager they do not check them

Kaleb Gilmore 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul YBarbo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Broussard 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith Thomas 
Évaluation :
3

In store employees need to answer the phone and not send calls to the reservation line

Norman Mckibbin 
Évaluation :
2

Wheel bearing cover was missing and someone put a hose clamp with tape over the opening with the clamp over the bearing so that allowed bearing grease to fly out all over the wheel. This is a must to have repaired so that someone utilizing this trailer will not have bearing issues when it heats up from no lubricant.

Ronald Villanoueva 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kirk Mullins 
Évaluation :
5

Extremely easy to deal with and so helpful. Will definitely use again.

James Pomirko 
Évaluation :
5

Onsite manager very friendly and helpful

Paul Simmons 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolina Batista 
Évaluation :
5

It was smooth process.. installed in less than 2 hours.. friendly service.

umesh patel 
Évaluation :
5

Very helpful and friendly.

Peter Paris 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald Collins III 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tollie Corder 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin Sears  |  Premières impressions 
Évaluation :
4

The only issue is that I feel those trucks need an alignment check or something to make it bounce around a little less.

Joanie Howard 
Évaluation :
5

Not a thing. It was a perfect experience. There was a young man and a young lady that worked there. That were so polite and so friendly and so accommodating. Very professional. I have zero complaints. Plus the rate was amazing.

LESLI OLNEY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer harmon 
Évaluation :
5

Staff was very helpful.

Sherlyn McCreary 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT GUILLORY 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jill Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charley Myles  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Breanna Flippo  |  Expérience générale 
Évaluation :
5

Great experience

TYSON SCHRADER 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PHILLIS COLUMBUS 
Évaluation :
5

Great wquipment, even better staff. Great communication and easy to pick up.

chris pallone 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jamie Nelson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kennady Porter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlton Hammers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Burns  |  Expérience générale 
Évaluation :
1

Firstly, I was charged $22 for gas when I returned it at exactly 3/16 a tank which is what it was given to me as. It's pretty crappy for them to give someone a truck with that little fuel in the first place. Won't be using Uhual again.

John Golden 
Évaluation :
5

Provide a receipt with amount charged and amount paid. Your records reflect nothing. Your communications are horrible. Both pick up and drop off as well as equipment was exactly as I expected and were great. Your online reservation system is horrible. And you should be able to provide itemized receipts.

Sandra Wilson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron Smith 
Évaluation :
3

Le client n'a pas laissé de commentaire.

tasha glasper 
Évaluation :
5

s/o

Stephen Broussard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geraldine Murphy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Henderson 
Évaluation :
5

I WAS VERY HAPPY WITH THE ENTIRE PROCESS. YOUR PERSON THAT I DEALED WITH WAS VERY CURTEOUS AND EXTREMELY HELPFUL. i NEEDED TO EXTEND THE RENTAL ONE DAY AND IT WAS HANDLED VERY WELL.

Everett Davis 
Évaluation :
3

I rented an appliance dolly but there was no ramp making the dolly useless.

Haley Vargas 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phyllis Cravy 
Évaluation :
5

The best I could ask for.

Scott Ramsey 
Évaluation :
5

The only thing was a blinker bulb was out . Could have gotten a ticket. It that had happened would uhaul pay the ticket?

MARK MILLER 
Évaluation :
1

I was charged for two days and returned the trailer same day.

Turner Ennis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH SANDERS 
Évaluation :
1

This was the worst experience I have had with U-Haul. I will never use U-Haul again for my business. If you look at my records in just the month of August the amount I have spent with U-Haul would be very pleasing to a company. I will be using Penske going forward and I have started my legal actions. Stephen C. Sands

STEPHEN SANDS 
Évaluation :
5

EXCELLENT customer service from everyone at this location. They went above and beyond my expectations. Would definitely return when I am moving again and would 100 % recommend to friends and family!

Mykia Platt 
Évaluation :
1

Need to get better employees that can complete the job they are hired to do. Very poor customer service and poor people skills

Shannon Wells 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley Burdette 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brenda Leicht 
Évaluation :
2

My experience today was horrible and I will be calling for a full refund

Chelsey Moore 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HERMAN LARTIGUE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlton Hammers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tabitha Trapasso 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela Ward 
Évaluation :
5

The staff was accommodating and helpful!

Beverly Buchanan  |  Premières impressions 
Évaluation :
5

The owner was extremely helpful and pleasant

Verearchela Malcolm  |  Expérience générale 
Évaluation :
2

It says climate control there was no air conditioning

Verearchela Malcolm  |  Premières impressions 
Évaluation :
3

Paid for climate control and the building was 100 degrees

Ryan Houston  |  Online Move In 
Évaluation :
5

Very helpful.

lindy richardson  |  Premières impressions 
Évaluation :
5

The staff was great. There were no issues. They were courteous and polite. Everyone was great. It is obvious the staff loved working for the Manager and that says a lot for him.

Phyllis Bonner  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick Jones  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHAMORROW GILL  |  Premières impressions 
Évaluation :
5

Dominique and Therun are the best I've encountered at this location U-haul in years. They are patient and understanding. Very courteous and helpful. UHaul have outdone themselves with these two employees. 10⭐️s in my books

VERONICA THOMPSON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne Himmelreich  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUCRETIA ANN STOKER  |  Expérience générale 
Évaluation :
4

Had some issues initially trying to check on my reservations for my storage unit until I spoke with Dominique who was very helpful checking my initial reservation and found an additional unit conveniently across from my reserved unit..

Craig Robinson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guy Sanford  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diamond Davis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN MALTSBERGER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kristen palmer  |  Expérience générale 
Évaluation :
5

Lance was amazing , very patient and helpful during very stressful time ! My second time renting from this facility 10/10

AZARIA ROBERSON  |  Premières impressions 
Évaluation :
5

It's a great place to use.

Donna Blincoe  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shalonda Thompson  |  Expérience générale 
Évaluation :
5

I wish the hours where 24/7 accessible to storage.

Leah Sneed  |  Premières impressions 
Évaluation :
4

Great service friendly staff very helpful

desmond smith  |  Premières impressions 
Évaluation :
5

The manager, Lance was very accommodating not to mention his superb customer service skills. I strongly believe that Lance will excel in this company beyond his current occupation. I witness a Lance execute challenges by focusing on solutions. with me as well as staff. With no further ado, I give this UHAUL store a 5 STAR RATING across the board.

Jeanetta Price  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron Smith  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matt sheffield  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNY PHILLIPS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matt sheffield  |  Premières impressions 
Évaluation :
2

The roaches and other pest were overwhelming to me. I rent storage yearly! I suggest you guys get some boric acid in there to kill those pests. They come out in the daylight that's something. I had some other bad experiences which I have shared each time with you. My honest opion is that I should have been compensated for some of what I went through. I finally left because after my stuff got wet ( your ceiling needs fixing, anyone can see that)., I moved to another storage I was charged a higher price than my previous one after I specifically asked that I be out in one the same price. I can say that the manager was always kind when I spoke with him. I'm not going to continue on with anything bad. Things need to change though. People look for resolutions not I'm sorry. On a good note, that young lady who helped us yesterday was amazing!!! I watched her as she did her work she just was so wiling and happy to do it. She was so nice her customer service surpasses any I have seen in recent years! Because of her I have hope for uhaul. She has a joy as she works she was cleaning out the trailer and I could see her joy! Lance the physical place needs work! I do appreciate your kindness. Below average because of the facilities!!!

thira simon  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jo Ann Kelly  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

luis velasquez  |  Premières impressions 
Évaluation :
2

Thought my deposit would Comeback idk why I didn’t get my $100 back the truck was only $20 and I put the gas back.

Faryn Harris  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron Smith  |  Premières impressions 
Évaluation :
3

Very disappointed because we weren't given the monthly rate as shown on the reservation! It was $20 more than quoted….false advertising!!!

Brianne Trost  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ashligh anderpiont  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

KRYSTAL JOHNSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron Woolley  |  Expérience générale 
Évaluation :
3

everyone was friendly and helped me out. the only problem was not being able to gain access to unit several times . having to walk back and forth from unit to front desk.

kristen palmer  |  Premières impressions 
Évaluation :
5

Very good service timely, convenient, great locations and the vehicles were mechanically sound. We were pleased with every aspect of our experience with U-Haul!!

kennenth clark  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Terrelyssa Harrison  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vallery STONE  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shinette holman  |  Expérience générale 
Évaluation :
5

I've used this storage facility for several years. It was always clean, convenient, and easy to access. The staff is friendly and helpful.

Natasha Simmons  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Dechaume  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tina Simmons  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Sharon Wingate-Stanfield  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Araujo  |  Expérience générale 
Évaluation :
3

The door to the building was always faulty but other than that great experience

SONIA NICOLLE FLOWERS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cori Saunders  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maria Loukas  |  Expérience générale 
Évaluation :
1

When I made my reservation; the young lady didn't have much information/on truck reservations. She told me they opened at @8am; whereas my reservation said 7 am; therefore we drove from La.; later than we anticipated. When we arrived; we were told we needed to pick up the truck; from another location.; by that time there were a lot of angry people. The young lady was very unprofessional; picking up a truck from a nearby facility was very much organized; and professional. Thank you Ms Vivian Babino

DOMINIQUE COLE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rodney wise  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lyndsey Bennett  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ursuca Washington  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAWANDA HANCOCK  |  Expérience générale 
Évaluation :
1

I am sooooo upset with UHaul! I paid over $100 a month, only for all of my wife brand new items and bedroom suit to mildew and mold! Basically the whole storage unit had molded and mildewed. Although I bought all kinds of DampRid moisture observer that was recommended buy A AHaul manager who assist assisted me. I tool out an insurance policy that also was also recommended by the same UHual manager! Bad part about it! USUALLY said they are not responsible for the damages on all the items in the storage! Wtf! How sorry of an establishment! I WILL #NEVER TELL NOR REFER ANYONE TO UHaul! I am hiring my lawyer on this one! Bet that!

andrew savoy  |  Expérience générale 
Évaluation :
4

No comment

Laura Adams  |  Premières impressions 
Évaluation :
5

Thanks to larissa and James and all the staff just can't remember all their names. All were very helpful Everytime.

Faryn Harris  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salisa Burton  |  Expérience générale 
Évaluation :
2

The manger is rude and disrespectful.

Monique Parkerson  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patricia Clinkscale  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maya Gallien  |  Expérience générale 
Évaluation :
2

My fiancé purchased the storage for her stuff but forgot her id so they put in my name and she supposed to have access to the storage but the locked her out when she checked in several times..

brien cassimere  |  Expérience générale 
Évaluation :
2

the uhal at 8161 eastern freeway did an outstanding job. Your reservation system is far below good. I made a reservation at your Milam and eastern location 2 weeks before move and went to confirm, they had no units available in the 10x25. Did another reservation through corporate offices, went there this past Saturday and no reservation for me, even though both reservations were confirmed with a reservation number. Last minute I had to rent 2 units at the eastex location. The experienced was horrible. The Milam st location needs some serious help both in staff, attitude and organization. The Eastex location were wonderful. Took them only about 15 minutes to get me the units.

HERMAN LARTIGUE  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRANDY HARMON  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

debora chapman  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

candice hoffpauir  |  Expérience générale 
Évaluation :
3

Most of the employees were nice and helpful. Just takes one sometimes to mess things up though. When I checked out, one of the employees thought they could yell at a customer for not wearing a mask. Sugar always attracts more bees than vinegar.

Clint Procell  |  Expérience générale 
Évaluation :
1

Since choosing this location it have been nothing but trouble and employees do not know or even concerned about helping the customers and what's the rental process. I definitely want rent from Lawrence Dr location Beaumont Texas again.

debora chapman  |  Premières impressions 
Évaluation :
1

My storage unit unit leaked destroyed some old photographs of mine and one mattress in your people really didn’t seem to be concerned about it it

Mark Phillips  |  Expérience générale 
Évaluation :
1

The staff I sealed with was very unprofessional and somewhat rude

daphne britt  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashley Olds  |  Premières impressions 
Évaluation :
3

When I rented my storage I was told that if I moved out early it would be prorated and I would receive some of my money back. The gentleman told me no, even though I did move out early. Storage was paid until the 31st and I moved out on the 8th with a clean storage. Not satisfied about the storage not honoring its word.

erica mcintosh  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel Brown  |  Premières impressions 
Évaluation :
3

I guess during the storm there was what looked like a metal building that was flown on top of the U-Haul storage section 128. I suppose from the force of that building my things that were inside on top were jolted and the microwave came down on my leg. When I lifted the door a few things came down. Other than that, thanks for everything. I'd use you guys AGAIN

tina hudson  |  Expérience générale 
Évaluation :
1

The worst and most stressful experience I have had. I ended up having to spend more money, and getting a storage at a different facility because y'all gave mine away.

Erika Carter  |  Expérience générale 
Évaluation :
5

Aaron, the gentleman working here was Incredibly helpful. I would return to this location because he was so kind.

Andrew Wolf  |  Online Move In 
Évaluation :
5

It was clean and all the people there were helpful and friendly.

Jeremy Pennington  |  Expérience générale 
Évaluation :
5

These guys from start to finish we're beyond amazing . Merci

Amanda Vazquez  |  Expérience générale 
Évaluation :
1

If I could give a negative 7 000 for this specific Uhual site, I would. Not only did I get countless late fees added to my account even though they told me every month they would move my payments to the first, and the employees were rude every single time I tried to speak with them, but we also now have roaches in all of our moving boxes. On top of that, I paid and cancelled my storage June 1st and was given until the end of the month to get my stuff, but They put a lock on my storage and tried saying I couldn't get my stuff until I paid for July 1st. The only thing that saved Uhaul's reputation for me was the corporate customer service that helped me get my money back and were so kind to me, and dedicated to help my experience be better.

ashlyn cone  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jo Ann Kelly  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cory louviere  |  Expérience générale 
Évaluation :
4

The Gentkemen that assisted me was friendly and very helped.

Janet Jones  |  Expérience générale 
Évaluation :
1

I was treated very unfairly Staff rude and disrespectful up to the manager I was promised a free month from Jerry head manger of company and never received it he actually told Liz no free month for me

Kesha Gatlan  |  Expérience générale 
Évaluation :
2

The manager at the Milam location was extremely rude I questioned why a certain lock was required. I rented last year and there was not a certain lock requirement. Purchased cheaper lock elsewhere!

STEPHANIE BOOKER  |  Premières impressions 
Évaluation :
4

Aucun

DON PENLAND  |  Expérience générale 
Évaluation :
5

Nice

Sophia Jackson  |  Premières impressions 
Évaluation :
3

Cool

Sophia Jackson  |  Expérience générale 
Évaluation :
5

Great service

Delores Fruge  |  Premières impressions 
Évaluation :
1

They doint no how to talk to people

MICHAEL GUIDRY  |  Expérience générale 
Évaluation :
5

I had an amazing experience great people great customer service

Erica Green  |  Premières impressions 
Évaluation :
1

The lady in office very rude and unhelpful. We will never use that uhaul for everything. Merci

AMANDA RODRIGUEZ  |  Expérience générale 
Évaluation :
5

Service was great and the staff was great

larry bias  |  Premières impressions 
Évaluation :
5

Merci

Edith Briggs  |  Premières impressions 
Évaluation :
5

Great employees

shelia harris  |  Premières impressions 
Évaluation :
5

I will definitely use them again

Paula Taylor  |  Expérience générale 
Évaluation :
4

0

Monica Wise  |  Expérience générale 
Évaluation :
4

Aucun

Calvin Stelly  |  Expérience générale 
Évaluation :
5

Good location & the staff are helpful and very professional. Had peace of mind when I stored my things there for a year and a half . Merci

Gina Hall  |  Expérience générale 
Évaluation :
5

I had my storage for a little over a year. The staff was always polite and understanding. Anytime I had an issue making my payment on time the team was very patient and worked with me. Great customer.

Hobbie Gill  |  Expérience générale 
Évaluation :
5

only needed it for a few weeks but it was excellent and convenient thank you.

zebhariah brawner  |  Expérience générale 
Évaluation :
3

Unfortunately, I am limited by the characters and can't express why I gave them avg. they didn't close out my account when I left and kept charging me. I had to call from another country to cancel it.

Victor Pierson  |  Expérience générale 
Évaluation :
5

Jasmine Green did a excellent job

Jeriell Calloway  |  Expérience générale 
Évaluation :
5

Very good manager and he was very helpful and professional.

Chris Wilson  |  Expérience générale 
Évaluation :
5

Lisa was fantastic.Saved a 5 hour drive & move. Lisa Rectified previous employees mistake.Wish Lisa worked for my corporation.Lisa was professional ,knowledgeable, and courteous.

GREGORY SALEME  |  Expérience générale 
Évaluation :
3

they told us we had keys and they had the keys tried to charge us extra for storage room even though we had empty it out...

Damien Jones  |  Expérience générale 
Évaluation :
2

I will never use this company again. Nothing was as it should have been. My reservation that I made was not honored and I did not receive what I had selected.

Wes irwin  |  Expérience générale 
Évaluation :
5

Little pricey to others in area

Inez Weeks  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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