Évaluations des clients U-Haul Moving & Storage at Elmwood

sent me out with a locked unit and no key !

The attendant was very helpful.

Jackie was super polite, friendly and helpful ! I would recommend anyone to use this facility.

Jacqueline and staff were very understanding of our situation and very embarrassed that UHaul would put drivers and passengers at risk in a defective vehicle. She told us we could use her name to confirm the truck would not go into reverse. She further stated that she would expect UHaul to reimburse me for duplicate payments as well as compensation for putting us at risk and returning ahead of schedule.

Great customer service!

The staff were very friendly ,thank you

The staff was nice and patient.. If any moving in the future for me that location will be my #1😀😀😀😀

Jacqueline was the store manager who helped me and she was INCREDIBLE! Helped with every thing I needed very quickly and efficiently and was very friendly. Would definitely use this location again and recommend to friends.

The woman and guy at the drop off location on Elmwood St in Columbia SC were awesome.

My storage unit had no light and the climate control unit was not as cool as I anticipated.

The guy that rented our truck he was very nice. When returning the truck the lady was very rude and nasty.

Nothing. Everthing was perfect

I also rented an u box container and my experience couldn't been worse! I would never recommend u box containers to a friend!

on line check in and pay is great!!

The staff was always very accommodating every time we came. They genuinely tried to help us out, which was especially appreciated since we were going through a difficult time. Parking in the storage access area is a bit cramped, but the staff gladly move their cars and will help you maneuver your truck if you have one.l

Would try to cut down on the homeless activity if possible. It’s a storage facility not a hotel.

Nothing everything was excellent! Great employees!

I had a very bad experience with the online check in. My brother was supposed to get a call to verify me, but after at least 30 minutes, no call. The U-Haul location finally cancelled it and signed me in manually. I was hoping for an easy, quick pick up of the truck but it did not happen.

Quinton was great The truck was spotless and disinfected The facilities were very clean and convenient

Great customer service! Check in and check out was easy and efficient!! 10/10

Staff was nice and friendly. Provide new trucks.

Made me feel welcomed and important!

The staff was super helpful! I love their energy and patience dealing with so many people during the times of COVID-19. I would definitely use this storage facility in future if the situation occurs.

The General Manager is very friendly and knowledgeable.

I can't praise this facility enough on how I was treated from the first transaction to the last. I relocated from New Jersey to Columbia on June- 12th. I purchased my home on Aug.12. Rebecca and staff made the transition so easy and convenient. Thank you all!

tough to park

Jacqueline Matthews was very helpful two times this week she assisted me with professionalism. Micah was a bit much, he did not explain the truck rental with clear understanding and patients. I had to ask Jaqueline to reiterate the contract to me about the mileage. Micah became irritated with his responses because he did not understand that the rental was for a one way out of town. Micah became nicer when we went the truck. He need understanding that as a new associate just listen to the customers and don't become confused or irritated if he is confused ask his peers for help. Face it with respect and professionalism and don't get frazzled. Overall the uhaul got me to Ridgeway and Charlotte safe. Thank God

I can't thank the staff at Elmwood Ave enough for the excellent service and courteous, professional handling of my move from New Jersey to Columbia SC. From the office manager to the rest of the staff -- BIG KUDOS for everything you did. I would definitely use Uhaul again and again.

The person who helped us was not very friendly and she said that they would not help us load our car onto the transport. But when we came back to get the transport, a wonderful guy helped us load the car. He was professional, courteous and friendly. The staff in the front office should be a little friendlier. This was our first time renting a UHAUL truck and transport, and we were unfamiliar with the processes.

Great location. The person working there was not personable at all. Very poor quality of an employee in my opinion.

Crowded lot, no real instructions as to where to drop off rental.

Was very helpful and easy to deal with

Provide signs to indicate drop-off location.

I love the progress made in being able to pick up using the mobile app/website. That said, the process and experience has a long way to go. It is very disjointed, and not very intuitive. Additionally, it still requires the intervention of the local U-Haul personnel, which were not very accessible at this location. I was constantly waiting on them for some thing. I contrast this to the frequent rental car pick ups I have done in my travels, and their process is very

The in person experience was great but the customer service rep, Marquita was rude as fuck! I love Jackie! Stay safe y'all.

Used mobile app to checkout and in. Worked great. Had a question and employee was very helpful. She did a great job

Waited for an hour, was told "Ten minutes"

I Vivian Laws,rented a Truck,for 6 hours, beginning at 8:00 am on 07/25/2020. I realized I would not make it back at 2:00 pm, so I called the store, at 1037 Elmwood Ave. to let them know that I was not going to make it back at 2:00 pm. I asked the Gentleman approximately how much it would be if I brought it back at 3:00 pm. He said the Truck is rented out at 2:15 pm and we need it back, and you may be charged another day. I said I won't be using U haul again. He was in such a hurry to get off the phone to talk and might light of what I had just discussed in a ridiculing manner. He forgot to hang up the phone as I listened. Got another call and said the Truck needed to back at 2:30 pm. I will be telling all that I know, do not go to the Elmwood location for U haul. I will be writing a review at BBB on tomorrow, and going to yelp next. Very upset on how you all conduct business with the public paying for a service.

Please make it clear to your customers who see 19.95 for in town that there bill could swell to 50,60 or 70 dollars. One would also question the 3.50 Per gallon gas rate if someone brought truck or van back less than full. That is much higher than any going rate for gas.

Mike (I think) was very helpful and friendly in spite of the heat (the AC inside was down).

July 15, 2020 Glen K. LaConey, Plaintiff, v. Jacqueline Matthews, Defendant. Re: DEMAND FOR PAYMENT Via Electronic Mail COMES NOW, the undersigned Plaintiff, Glen K. LaConey (“LaConey”), a customer of UHaul Self-Storage (“UHaul”), situated at 1037 Elmwood Avenue, Columbia, South Carolina 29201, seeking remedial and compensatory relief, based upon a pattern of harassment perpetrated by a Jacqueline Matthews (“Matthews”) against LaConey; and denial of authorized access to LaConey’s self-storage unit; and failure of Matthews to provide a climate-controlled environment for LaConey’s unit, while acting under, and by exceeding her authority as General Manager of UHaul. The facts in support of the within complaint are as follows: BACKGROUND: LaConey has been leasing self-storage Unit #E236 from UHaul since early 2019. UHaul represents that it is a “Climate Controlled” facility. The access hours are posted conspicuously. In late 2019, Matthews was assigned as the Manager of UHaul. Immediately after assuming her assignment as Manager, Matthews began a campaign of harassment against LaConey and certain other UHaul customers as follows: 1. Matthews has persistently locked the courtesy restrooms, then denied LaConey the key to the restrooms, on the pretext that “the lock is not working”. Customers have urinated in the stairwells and other areas of the facility, presumably for the same reason, as evidenced by the numerous threatening notes posted by Matthews, which LaConey has obtained. 2. Matthews, and other UHaul personnel, have persistently, and discriminately locked the doors to the inside units up to one (1) hour before the prescribed time, without notice, thereby denying inside customers access to their units, to the exclusion of customers leasing outside units. Matthews intimidates inside customers by hovering nearby with her arms folded, and demanding that all customers exit the building immediately, under threat of eviction. Matthews has been observed yelling to customers with inside units, “I’m tired! I’m ready to go home! I’ll lock up whenever the [expletive] I want to! I don’t give a [expletive]!” Effectively, customers with outside units enjoy unfettered access, once they pass through the security gate, to the prejudice of customers with inside units. Such arbitrary, discriminate and abusive practices perpetrated for the mere convenience of UHaul staff, are inconsistent with necessary safety and security measures outlined in the lease agreement; yet, they are consistent with the pattern of harassment complained of. 3. As stated above, UHaul represents that it is a “Climate Controlled” facility; however, the temperature inside Building E, where LaConey’s unit is situated, persistently exceeds 100 degrees F. Matthews utterly refuses to take corrective action, which, again, is consistent with the pattern of harassment complained of. 4. Most recently, Matthews has discriminately selected customers, who enter through the security gate on foot, to sign a logbook, to the exclusion of customers who drive through the gate, and/or who lease outside units, which, again, is consistent with the pattern of harassment complained of. LaConey’s claim is supported by video surveillance. ARGUMENTS: LaConey contends that Matthews has exceeded the bounds of her authority as General Manager of UHaul in furtherance of a personal agenda against LaConey. LaConey further contends that the discriminatory, prejudicial and abusive practices of Matthews, constitutes harassment, are violative of the lease agreement, and may violate the Civil Rights Act. Thus, because Matthews acted in her personal capacity to further a personal agenda, LaConey enjoys the prerogative to sue Matthews individually, and in her personal capacity, in lieu of suit in arbitration. CONCLUSION: Should this matter not be resolved to the satisfaction of LaConey, LaConey shall seek punitive damages in addition to the relief sought. Any evidence developed, during suit(s) against Matthews, shall be used against UHaul Corporation in arbitration. Matthews shall have twenty (20) days to respond to this demand before the matter proceeds to the magistrate’s court. RELIEF SOUGHT: 1. Remuneration of Five Hundred Dollars ($500.00) for the improper denial of storage access and for denial of a climate-controlled environment. 2. That Matthews post the permanently restricted access hours in a conspicuous location within five (5) business days of receipt of this transmittal; and to timely post notice of any further access restrictions, accordingly. 3. That Matthews cease and desist any, and all forms of harassment against, and abuse of UHaul customers. 4. For such other and further relief as the court deems just and proper under the attendant circumstances. Glen K. LaConey

Quinton is so helpful and knowledgeable, and I recommend to go to his location! We asked if he thought 2 women our size could move a washer and dryer, and he explained how He's seen women half our size drive 18 wheelers and move houses- and he believes women are capable of anything they put their mind to. He was right- we did it! I am 100% satisfied with the service from pickup to return at this Elmwood Location!

After confirming 3 separate times in advance, this location did not provide the agreed rental equipment. My rental experience was a complete failure and a waste of my time. The people were courteous, but the rented equipment was not delivered. I deserve a full credit.

Make instructions more clear for after hours drop off

Equipment reserved 3 weeks in advance was NOT available at scheduled time of pick-up. We were greatly inconvenienced and delayed and the dealer had to scramble to find the proper equipment

I would like to thank Mich and Q for the professional experience to accomplish my need for a truck that evening. I would highly recommend this location for all of Columbia area

Everyone on staff was noticeably professional: Friendly, courteous, helpful, informative, etc. Also, the truck was is superior condition, obviously well maintained and clean as a whistle. Perfect location. Everything went like a charm thanks to you U-Haul. I'll give you my future business. Paul Dinda

Light is not working in storage unit.

DO NOT USE THE UHAUL APP. I chose this option for an in-town truck rental. I am so lucky I needed the truck during normal hours because the app was NOT helpful and did NOT live up to the promises made by Uhaul. It's supposed to be a nice alternative to going inside the store and requiring help. The app was fine at first but then glitched several times as well as froze. Also, it suggested I arrive early to prevent my paid time starting before I had the vehicle. Thanks to the horrible Uhaul application and despite arriving 15 minutes early, I left the Uhaul parking lot about 20 minutes after my paid time started. Luckily I was only moving a few items from one location to another. The employees at this Uhaul location were PHENOMENAL and I wouldn't have had a smooth process without them. Other than that, the truck was clean, useful, and convenient. Would absolutely rent a truck in the future but will never choose the app service.

Great service from staff person! Very polite, professional and respectful. The drop off was easy and fast. Thanks

Very clean!!!

nothing

I was told (by an employee) where to park my car to leave it overnight. Someone broke into my electric car and took everything, including the charging cord which costs over $500.

Thanks alot truly appreciate

THE STAFF WAS ABSOLUTELY INCREDIBLE. THE MANAGER JACKIE WAS SIMPLY SWEET AND AMAZING. HER EMPLOYEES MICHA, BRIANNA, APRIL AND QUINTON ALL HELPED ME DURING MY TIME OF NEED. THEY ALL CAME TOGETHER AND GAVE ME THE BEST EXPERIENCE THAT ANYONE COULD ASK FOR

Great personal service, however, while I was waiting in line, did notice how messy the area was behind the counter. Also, parking availability is virtually non-existent.

Q was very accommodating, professional, and helpful in the process.

While the location is not the best - lots in interesting foot traffic - the staff were always friendly and helpful. indoor facility was clean and I surprisingly never found any bugs or other critters. Thanks so much!

There were a few issues with the computers when I arrived so completing my paperwork took longer than usual. The young man that helped me was so courteous and he had such a warm personality that it made the wait more pleasant. Bad attitudes from anyone in customer service makes your experience worse. My experience was great because of the customer service of this young man. Thanks for doing everything you could to help me and my family! I love this facility!

Jacqueline is really great!! She made our first experience with a moving truck and storage very easy on us. And the young man that checked us out. We had a great experience. Thank you, Regina

Slow check in and check out. Was not told that the key for the gate was on the ring

The general manager was very helpful in finding a unit that would work for me

The staff was very helpful in our time of grief. Thanks to all the staff

I would not hesitate to use UHaul again.

General manager Zakee & Site managers For Elmwood location were absolutely wonderful,they handled my concerns efficiently & transition time moving in was a plus for me thank you all so much!!

The office and staff smelled like marijuana. It was horrible. There was also so many homeless people living there. Always in and out and lounging around. It was unsettling.

Cedric, Cheyenne and Sharon were very helpful with renting a truck and storage. Sharon handled and irate customer before me with with tact and finesse. Storage, truck and office were very clean. A++++

The staff was truly excellent and nice. My storage unit bulb went out and I was told they wouldn't be replaced because they were fire hazards, so that was inconvenient.i

The representative Sharon was very helpful towards my moving process. Her customer service was so impeccable, I believe she deserves a promotion. I appreciate everything she has done.

The staff at this location went above and beyond their duty to assist me. Thank you

For as much money as I paid for climate control in my locker it was pretty warm in there

The staff gave me excellent service. Sharon and Travis were awesome.

Wonder experience! Staff was always friendly and helpful.

Staff was very friendly and helpful. I will use this facility again next year for my storage needs.

I commend Rebecca who operates this location. She is helpful, courteous and sweet. She made out experience with U-Haul great

Well done

THE arming area was too small. Then there was also homeless people walking in a dnt out because they live in the storage units. I felt unsafe.

They gave me a storage that was already use and this guy had to help us and find us a unit and all my stuff couldn't fit in but the guy with the dreads help out, he's the best

Facility was not open 24 hours as advertised.

I DON'T QUITE UNDERSTAND WHY AT THIS LOCATION..THEY DON'T HAVE A BOLT/LOCK CUTTER..FOR EMERGENCY SITUATIONS

Great staff!!!

Thank you Rebecca for taking the time out to address my concerns I really appreciate the quick response in regards to my storage unit,again thank you so much.

Aside from the price it served all my purposes and was exceptionally clean.

Rebeca, the manager at Elmwood U-Haul came through in the end. She proved to be a valueble asset to the company. I do appreciate her consistent work effort in handlelng my situations.

Thank you

Security was the problem with homeless people sleeping in the units

My move in experience was great, the staff was very helpful.

No comment

Ease of entry, great customer service

The staff at this location has been really helpful. However, my experience has been horrible. Your computer system is the worst. You can't seem to get my billing straight. Now I'm out $15 late fee.

Front office is crammed and there is no access to your storage unit after 6pm. The staff was nice.

The new general manager is a peaceful soul. she is very friendly and easily to get alone with. if you come to her as a respectable person with any issue she will go above and beyond to make it right

Everyone was extremely helpful and friendly.

Porsha was very helpful. Excellent customer service.

Professional and great customer service.

The present manager was very helpful and I would strongly recommend her.

The storage facility was clean and well maintained, however my access card did not always work, and because it was not atmosphere controlled, it was stifling and hot.

For 8 years we have stored items in our 5X10 storage area. 2 month ago we re-organized our storage. When we arrived this week our storage area was broken into and every box opened. Security no good.

I stored many valuables for three years. The space was also accessible, clean, and cool. The staff was always very professional. Thank you!

I am very pleased in the service here at this location. Thank you for all your help.

Staff that I associated with was very professional and showed genuine concern for my needs.

Our unit was entered and boxes opened by an unknown person. While not enough was taken or damaged to file a claim, we had some sentimental items broken/damaged. Very disappointed!

Staff was extremely friendly and helpful. They lent me a lock at no charge for a few hours and spend almost an hour helping me open my lock when I forgot my key.

Very convenient storage for a temporary situation

This facility was amazing, clean environment and knowledgeable friendly staff. Thank you

When I went there to get my belongings, the hallway I entered was 110 degrees, not impressed!! I paid for climate control and it is not right that my things were in this heat. Should be checked.

The staff was always very friendly and helpful

All was good, thank you!

Would NEVER recommend this facility. My unit was accessed and contents were stolen. Staff was not helpful at all. Had to have been a inside job since the lock was not compromised.

Jennifer at this Elmwood location told us she didn't have room for our truck so she charged us a $40 cleaning fee. This is not fair as we scheduled this as our drop-off location. She was very rude.

I am giving a poor rating due to the fact that upon my arrival my order was set up wrong. The assistant manager was amazing but the fact I had to wait for hours to confirm my reservation was not good.

The staff was great!

Ms. Kenya Faison was most professional with the best work ethics I've seen in South Carolina. She represents U-Haul well.

Staff was very friendly and helpful! Great renting and moving in experience. Very busy location, but I would use this facility again when needed.

None

We had no problems and were happy with the storage unit and accessibility.

Great service

From start in Washington state to finish in Columbia everyone at Uhal was courteous and helpful...Great service.

Thanks to Manager

We had an excellent experience at the Elmwood U-Haul location.