Customer Reviews for U-Haul Moving & Storage at Elmwood

Évaluation :

1

The facility was filthy and not well maintained. The drive up unit had rats. I literally found a rat that got stuck attempting to squeeze in the doorman died. There were rat feces on top of several of my boxes and storage containers. The in-door, supposed climate controlled unit was hot and not temperature controlled. Items I stored have heat damage-some beyond repair. The cost of the storage units I rented vs the actual service I received is ridiculous. Not only would I never recommend anyone use UHaul storage, I will caution anyone and everyone against it, unless they are prepared to throw away all of their stored items. Additionally, every time I have rented a truck from UHaul, it has been filthy. The most recent rental experience was especially horrible. My reservation was made through the customer service number. The representative assigned me to pick up from a "Stop & Shop" because I wanted to pick up the truck at 7AM. This is not a UHaul location, so, I was unable to scan and check out the vehicle. The owner of this location was rude and not at all helpful. While the location was supposed to open at 8/8:30AM he did not arrive until almost 9:30AM. I was clear that he did not want to do business with women and proceed to only respond to request when my father spoke. However, based on my other horrible UHaul experiences, I'm not at all surprised that this entity was selected as a UHaul dealer. I look forward to never having to use UHaul again.

Évaluation :

3

The staff would not back truck once delivered and insisted I do it which was not comfortable. They caused a rude scene

Évaluation :

5

I would definitely use this location. They're very professional and friendly. Thanks again for your service. Erik Ender

Évaluation :

5

Ms. Green was such a pleasure to work with and went above and beyond to help us deal with a very stressful situation.

Évaluation :

2

There were no lights in the section we were in. I reported this but nothing was done about it. The place had a disgusting smell.

Évaluation :

5

Renting a truck from uhaul to move her stuff from storage, was a disaster- according to online I prepaid for a truck to pick up at the place where I had a storage unit. We got there and no truck - the lady called around and found another place 5 miles away and got us a bigger truck from another facility- no one was there! Had to call First Lady back. To summarize we went to 3 places before we got a truck - that was way bigger than I felt comfortable driving- got us 2 hours behind schedule- not a good experience. Will not rent a truck again from uhaul

Évaluation :

4

Very easy rental experience. No waiting and vehicle was in excellent condition.

Évaluation :

4

Rien

Évaluation :

5

The owner was exceptionally helpful, polite, and welcoming!

Évaluation :

4

Access to facility is confusing. There are locations within a couple blocks of each other. Getting in/out not easy and lot was jammed with vehicles with no marked reyrn location. Inside, staff was great, efficient and friendly

Évaluation :

5

The truck we rented barely had any gas in it, that was disappointing. I think the truck should have been in full and then it can be returned on full.

Évaluation :

5

Extremely helpful, knowledgeable, and friendly.

Évaluation :

5

Shannon Green and the Other Miss Green did a wonderful job helpoing me close out the space.

Évaluation :

2

Not only did we not get the 17' truck we reserved, they didn't even tell us we weren't getting it at check in. We received a smaller truck and didn't realize it until we got to our moving destination. They did not have the furniture blankets or appliance dolly also reserved in advance. It's okay to not be able to provide what is needed but there should always be advance notice so people can make adjustments or new arrangements.

Évaluation :

1

I was overcharged by 100 still waiting on a call back from a manager. Its been two days now. Getting ready to call the credit card company to decline the charge. Been a customer for years didn't expect this.

Évaluation :

5

Great service and very friendly staff!!!! 💗

Évaluation :

1

Worst experience of our lives!! Reserved a 10' truck weeks in advance only to find out, the day we were to pick up the truck, that there were NO trucks available. You need to change your name to U-Horrible. We will NEVER use you again, will NEVER recommend you, and will make sure our friends and family know just how horrible UHaul is. Epic failure on your part.

Évaluation :

3

I had a 10' truck pickup from this location on July 30, 2021. When I arrived at this location the general manager told me that there is no truck available for pickup and she forwarded me to another U-Haul address (103 Zimal crest drive), we reached the middle of the road and there was no U-haul there. We again drove back to the Elmwood location and requested to give us a truck because we need it urgently and that's why I booked. After 40 mins of discussion, she finally gave us a truck but the truck was not in its optimum condition. Will recommend confirming your pickup before leaving for the location.

Évaluation :

3

Called day before to confirm equipment would be there. When I arrived I was told there were no trucks and they were overbooked. Luckily as I was standing there a truck pulled in to be returned and I was able to use it. You need to get your crap together with this scheduling and equipment availability. This is the 2nd time I either had to travel to get a vehicle or there was nothing available.

Évaluation :

5

The owner of the company and staff was lovely and very accomodating

Évaluation :

5

There was a shortage of trucks available when we arrived, but Tomega Green was able to make some miracles happen and find an available one for us in under an hour. She is a life saver! Made our move way less stressful.

Évaluation :

3

Not the facility's fault at all but Uhaul overbooked all the trucks during a move out weekend at a college town. I had rented at 15 foot and had to take a 27 foot that was difficult for me to drive. Then, the equipment I ordered was not available. We had to move with no hand truck and no pads! I had called and spoke with a rep at Uhaul who confirmed my reservation and made it herself. This was incredibly disappointing and a huge deal for us as we had to move my college son out and into a new place. The facility did everything they could to help people with reservations get some form of truck.

Évaluation :

4

Ms. Green was very helpful and accommodated us. Many equipment mixup with my reservation. I was sent from one store to another. She gave us a truck that was suppose to be taken out of service but uhaul keeps making it available. No AC in 95 degrees. Truck was not wiped down from sanitizer. Floor very slippery. I feel a discount is warranted on my invoice from uhaul.

Évaluation :

5

The lady who helped me was one of the nicest workers I've ever encountered and will 100 % have my business again if I ever need to move around Columbia again.

Évaluation :

2

That location was hard to find

Évaluation :

4

I had a light in my storage room and it did not work nor could I get the ladies at the counter to turn it on. Why put a light in the room if the customer can't use it?

Évaluation :

5

Miss Green is awesome. She was able to switch us out of one unit and get us in a climate-controlled unit available. Our prayers were answered when we had her helping us on that day. She provided excellent service.

Évaluation :

5

I enjoyed working with Miss Green. She was extremely helpful. She answered all of our questions and was able to get us the right space we needed. She has exhibited a great example of excellent customer service.

Évaluation :

5

The manager was professionalIs an Attentive to my questions and concerns. It was truly an enriching experience

Évaluation :

5

Staff was helpful and Professional!!!

Évaluation :

4

Make sure that customers are charged for the correct mileage for round trip in town

Évaluation :

1

I was charged an additional 40 $+ after returning the truck on time and with more gas than when I picked it up. The lady who took my return was the person who cleans the equipment. Poor, poor service.

Évaluation :

5

Everything was great

Évaluation :

2

The truck was barely above E when we got it. The lady in the morning was super friendly but when we got back at 2pm the lady that was there was pretty rude. She seemed bothered by having to interact with customers. (2pm 7/24)

Évaluation :

5

I was bummed that my original reservation was no longer available and I had no choice but to take a unit 2X the size of what I need but the lady at the front desk (Shannan Green) was awesome - friendly and very helpful. I don't know everyone's name but all 3 of the gals working on 7/23 were great.

Évaluation :

1

Was unable to access my unit twice do to closing at 7pm. When I removed all my stuff from the unit I asked if i moved everything out today would i get a refund on remaining paid days th manager assured me i would because i would have left some stuff to get full use for my money paid. When i contacted customer service they said no refunds period that is a scam and i will fill out as many reviews as i can to inform people of uhauls shady practices and will never use your services again

Évaluation :

1

Booked 5 weeks in advance for a 12pm to 7 pm slot. Called by office at 11am of the day to be told nothing available till 2pm and your paperwork said pick up at 2pm. I have the confirmation that shows 12pm pick up. Arrived at 2pm the small truck i needed not available so given a larger one that was too high for the entrance i needed. Drove 4 miles to my destination to discover the lock was broken and had to return to your location to have security man break open lock with hammer. Lost 40 minutes on rental and 8 extra miles that i am being charged for. I look forward to your reply and offer od refund amount for my inconvenience.

Évaluation :

5

Their customer service is outstanding. They are very helpful & are focused on providing an excellent experience.

Évaluation :

4

Staff was very friendly location was crowded, the truck was clean but the transmission seemed like it was ready to break free from its earthly realm.

Évaluation :

5

The ladies working were absolutely great and fast and courteous

Évaluation :

5

The women that are working at this location is amazing .. they rock .. !!!

Évaluation :

1

The staff did not pay attention to certain things. We were told that the truck was full of gas. It was not. We took the truck 17 miles and ended up putting 22 $worth of gas in it which does not equal out to the 17 miles that we used. When we brought it up to the staff, they were rude and claimed that they were not wrong. That it was full. I presented receipts and everything to prove that it wasn't and they still were not willing to solve the issue.

Évaluation :

5

I was there early and greeted by 3 employees who were extremely friendly and helpful. The office was well organized and the truck which I thought was new, looked new due to cleanliness. I would recommend this location to anyone and will be renting here again.

Évaluation :

3

The truck was on empty when I picked it up. I had to immediately find a gas station.

Évaluation :

5

Thanks so much to the two super friendly and helpful ladies at the front who helped us!! I will definitely be recommending this location to others!

Évaluation :

5

Elmwood was where I went because it was close. I had to pay extra vs. going way out of my way where your web directed me. AT least the gentleman was very helpful there.

Évaluation :

5

Tameka and Nicole were EXTREMELY helpful! Made our whole moving and storage experience less stressful for sure.

Évaluation :

5

Tameka and Nicole were EXTREMELY helpful! They made out moving and storage experience less stressful.

Évaluation :

3

Numerous broken down trucks, habitual over-booking. I have little faith that a reservation would be honored here.

Évaluation :

4

Truck reserved a month earlier was not available at prescribed pick-up time. A smaller truck was available which, fortunately, was adequate. Otherwise, whole process was easy/efficient

Évaluation :

1

This is the worst place ever, I've never had this many problems with service and poor management.

Évaluation :

5

Not the location I was told to drop it off too because the place UHaul texted to me to drop off was OUT OF BUSINESS. This guy from Elmwood, came over and helped me out. He was awesome!

Évaluation :

1

I am very upset and waiting for the GM to call me

Évaluation :

5

Ladies this is Cristhian! Thank you guys for everything. Thanks for helping me with anything I needed. Moving my stuff to the storage was super stressful, but you guys were always there with smile and saying "Hey, Cristhian". Thanks for everything.

Évaluation :

5

The counter assistant was so kind and helpful

Évaluation :

1

Our pickup location was changed 12 hours before pickup using our free miles. We got extra miles but you left off our packing blankets. The app was not user friendly. Next time I'll deal with an actual person

Évaluation :

5

Great staff

Évaluation :

5

Very pleased with the experience.

Évaluation :

5

The ladies were very nice and helpful. They also knew their inventory and layout to find the the truck I needed, not blocked by other trucks.

Évaluation :

5

Worked with Tomega Green, she and the entire staff were friendly, helpful, and went above and beyond to make sure our experience was top notch. Moving is never fun, but they did everything within their power and worked really hard to make sure we had everything we needed to get our work done quickly and be done with the process. They were awesome! Thank you so much!

Évaluation :

5

Thank you Ms Green

Évaluation :

5

Front office staff were friendly, polite, and efficient!

Évaluation :

3

Juts dropped off there - minimal interaction.

Évaluation :

5

I had amazing service at UHaul Elmwood. Everything was quick and everyone was so kind. Temeika was great! Thank you UHaul!!

Évaluation :

4

Get a new check-in experience. The automatic check-in is horrible and never works correctly. The on-site management team had to get involved in order to get it to work and this was not the first time.

Évaluation :

5

Personnel who run this facility were of the most professional and caring people that make U-Haul retain its name and integrity. Thank you and if someone inquired where to store their goods U-Haul on 1037 Elmwood ave in Columbia, South Carolina would be the Facility very well managed facility.

Évaluation :

5

Truck had some problems. I reported them to attendant. HATED check in procedure. I'm NOT a tech person and don't like the photo BS with my drivers license. They can make a copy, but the "smart phone" BS is a pain in the ass. especially when their equipment wasn't working properly.

Évaluation :

3

Nothing I did everything online perfect.

Évaluation :

5

General Manager Meka Green was very phenomenal and professional with her work. She answer all my questions correctly and was very helpful with accompanying my rental. I will definitely be returning for more rental services. Thank you for a great experience!

Évaluation :

5

Excellent service. Very knowledgeable and answered all questions that I had. The employees were very professional and Would recommend to all my friends. Thanks to the ladies . Keep up the good work. Ms. E

Évaluation :

5

Amazing services

Évaluation :

5

Excellent Service

Évaluation :

1

On May 22 I drove 3,5 hours from out of state and had a previously secured reservation for a 7,5 x 10 climate controlled storage unit at the Elmwood Avenue U-Haul storage facility. The initial unit I was provided was occupied. After another second floor unit was finally identified I found out the elevator was broken. It appeared that this was related to the fire alert feature of the elevator which continually beeped, had a flashing red light and kept the elevator on the first floor. I mentioned this to the office staff who told me this happens all the time (sounds like a safety/fire code issue to me). I was told my options were to carry my stuff upstairs or pay more money for the same size unit on the first floor. I requested they honor the pricing on my reservation due to this inconvenience and was told it was not their fault their elevator was not working and they refused (I never heard of a business not taking responsibility for not having basic functioning equipment that is integral to the service they provide). Due to the inconvenience I requested that they escalate this to the manager who was not on site at the time. She was called but refused to honor my pricing. While at the Elmwood Avenue location I attempted to call U-Haul customer service but didn't get through to a representative due to unacceptable hold times in excess of 30 minutes. This whole situation seemed like a classic bait and switch scenario and I decided to take my business elsewhere to a storage facility that actually cared about their customers. I spent in excess of 2,5 hours trying to work this out at the Elmwood Avenue U-Haul location which also included calling, securing and driving to a competing facility. This was a very bad experience which suggested that U-Haul does not care about my time or my business. This is particularly disappointing since I have 4 U-Haul equipment rentals between May and August. Based on this negative experience I would never use the Elmwood Avenue storage facility and would highly discourage anyone else from doing so.

Évaluation :

4

Melvin from the Elmwood location was super helpful. However, I had to go to 3 separate u haul locations because my original location didn't have the reservation that I made. This is completely unacceptable and unprofessional, and I expect to receive the 50 $equipment guarantee that was promised.

Évaluation :

4

I was scheduled for a 15' truck and was told when I arrived I would have (and need to pay extra for) a 20' truck. I did not need or want a 20' truck. When opening the back of the 20' truck I saw there were no tie down straps. There were also no tie down straps available in the store of warehouse. So I was switched from the 20' truck to a 15' truck that I wanted in the first place. It had (2) tie down straps that required me to go to Home Depot in Columbia SC to buy 2 additional straps and a Master Lock to lock the trucks back latch as one was not suggested or provided. Otherwise, the truck was in good working order and the trip went well. The lady I worked with was very patient, and persistent to get everything squared away before I left, so no blame on her. It would be helpful for Uhaul not to take a reservation for the correct truck if they can not hold (keep) the reservation.

Évaluation :

4

The people were great, but you need to make sure the UHaul website reflects that there is no access after 7p... it says the facility is available from 5a-10p.. The location is great so we kept our reservation, but if it wasn't for that we would have changed in order to have expanded hours...

Évaluation :

4

Aucun

Évaluation :

5

The lady at the office (I think she is the manager) is so helpful. I reserved a unit that ended up being too small, and she got me in to a bigger unit super quickly. Very friendly and accommodating. Merci.

Évaluation :

5

Very helpful Customer Service rep at desk at check-in and at check-out. Extremely easy process!

Évaluation :

1

This has been my second truck rental with uhaul, recently. Both times have been at the Elmwood location. During both times, the fuel and mileage were off prior to the rental. The first time, when I went out to inspect the truck. I found the fuel and mileage wrong. I went right back to the counter and the door was locked and everybody was gone. I had to wait for 15 minutes for someone to come back to the office but the office was filled with four employee's during the rental. Ms. Green was the one that handled the rental and displayed complete professionalism and great customer service skills but stated that she was going to lunch after the rental everyone else must have went on lunch or break too. Finally, an employee did come out and take a picture of it. The rental this time was different. The counter person was being rude and was upset because of something that Ms. Green was on the phone handling. she would talk to me rudely and then turn around and speak to a fellow employee, politely, with Ms. Green sitting next to her. It started with her stating numerously that they did not have an furniture dolly. i stated okay but after she repeated it. I stated, well what do you want me to do. You don't have a dolly. I went out to the truck and the fuel was wrong, I immediately returned and she told me to take a picture of it. I stated that I would like someone to come out and look at it. I took a picture of the fuel and Ms. Green signed off on it but no one came out to look at it. I was frustrated and left because I do not work for uhaul. Ms. Green has a great personality and great customer skills but the management of the facility is unreal. I reserved a storage locker on line to later find out that it was none available. This place is unreal. I was charged for 79 miles and went less than 10 miles. unbelievable. i can try to secure cc video from the storage facility and several witnesses to attest to time and location. thanks for your effort in this matter.

Évaluation :

5

I was in a car accident they day I moved in and couldn't unlock my unit for my movers. The kind ladies in the front moved me to a new unit without hesitation. Truly the best storage experience I've ever had!!

Évaluation :

5

Miss Green at the Elmwood Uhual location was extremely professional, provided excellent customer service and was helpful in getting us the proper truck and equipment that we needed for our relocation. I would recommend Miss Green to work with family and friends again if they are in need of a moving truck.

Évaluation :

5

Great customer service,went over and beyond the call of duty,great people

Évaluation :

1

There is nit adequate parking which delays check out and check in the variable for parking spaces to customer is unmatched especially since this is also self storage no one is going to park inside the gate to go in to the office and this location is always understaffed. Also the on lone check in has a 15 min delay before it initiates the check in/check out screen. This is the first occurrence for the delay not the other couple of tomes I rented a truck from this location the keys were not in a lock box as they are at all other locations why offer the convenience of on line or mobile check in only to have to go inside to obtain the keys in which ever occasion except 5/8 all of the info I completed with my on line reservation the rep at the location took sll the info again invluding scanning my card from a mobile device, 5/8 I explained to the rep I had recently tecovered from COVID and was not comfortable coming inside he was gracious and brought the key out to the van as he too and his family had COVID just 3 months prior so he understood my cautiousness Overall this was the worse experience Ive had at this location since my first rental last February and I assure you this will also be the last time I use that location as well and possibly no longer use U Haul as a whole since there seems to always be a discrepancy on the mileage

Évaluation :

5

No improvement needed. Staff and facility were great despite what appeared to be a transient area.

Évaluation :

5

Continue doing what you do.

Évaluation :

4

The staff in the Elmwood street in Columbia SC location were outstanding. They went beyond what was expected of them. The manager made sure that i was not over charged.

Évaluation :

5

We rented the pickup truck for 4hrs so we could move my daughter's stuff from her college room. The lady and gentleman I dealt with were superb! Very very nice and accommodating. I would DEFINITELY rent from here again. Pleasure to deal with such great people. Thank you U-HAUL!

Évaluation :

5

Great customer service!!

Évaluation :

5

S.O.

Évaluation :

3

Terrence & the African American girl assisting him on Thursday April 30,2021 around 12p were awesome!! I appreciate their help!

Évaluation :

5

Great Customer Service

Évaluation :

5

Didn’t have any issues, staff was professional and very helpful 🌟

Évaluation :

5

I got the best help when I felt all was lost ! So glad I came to the elm wood location. I own a moving company and this is by far the best service I've had with a U-Haul! The Gm Miss Green was fantastic!!!

Évaluation :

4

Location was extremely convenient. Only unmet need was a rubbish and recycle receptacle.

Évaluation :

3

Not well run, office staff took forever to be found. Waiting more than 10 mins to get simple things taken care of. Swipe cards never worked in the restrooms, and had random people walking through the storage areas all the time.

Évaluation :

5

I had a great experience with UHaul. When I need you again I will definitely come back.

Évaluation :

5

The manager Johnny Jenkins and his staff was very helpful and professional. They helped me in every way possible and i appreciate all that they did. The store was clean and the Team members uniforms was clean and well groomed. I would be happy to recommend his site to my coworks and friends. Thanks again

Évaluation :

5

The entire process was smooth. Staff at pickup location at N Tryon (Charlotte, NC)location was efficient and professional. Staff at Elmwood (Columbia, SC) made the final step a breeze; professional, informative and courteous .

Évaluation :

5

Sorry you let go of Jackie. She was an awesome, real human being. I wish you both an amicable future success. As far as my experience, I have absolutely nothing I could even think of to complain about or way I feel like an improvement could be made. Everything was flawless!

Évaluation :

5

Jackie was super polite, friendly and helpful ! I would recommend anyone to use this facility.

Évaluation :

5

The staff were very friendly ,thank you

Évaluation :

4

My storage unit had no light and the climate control unit was not as cool as I anticipated.

Évaluation :

5

The staff was always very accommodating every time we came. They genuinely tried to help us out, which was especially appreciated since we were going through a difficult time. Parking in the storage access area is a bit cramped, but the staff gladly move their cars and will help you maneuver your truck if you have one.l

Évaluation :

5

Would try to cut down on the homeless activity if possible. It's a storage facility not a hotel.

Évaluation :

5

Quinton was great The truck was spotless and disinfected The facilities were very clean and convenient

Évaluation :

5

The staff was super helpful! I love their energy and patience dealing with so many people during the times of COVID-19. I would definitely use this storage facility in future if the situation occurs.

Évaluation :

5

I can't praise this facility enough on how I was treated from the first transaction to the last. I relocated from New Jersey to Columbia on June- 12th. I purchased my home on Aug.12. Rebecca and staff made the transition so easy and convenient. Thank you all!

Évaluation :

4

tough to park

Évaluation :

5

Light is not working in storage unit.

Évaluation :

5

THE STAFF WAS ABSOLUTELY INCREDIBLE. THE MANAGER JACKIE WAS SIMPLY SWEET AND AMAZING. HER EMPLOYEES MICHA, BRIANNA, APRIL AND QUINTON ALL HELPED ME DURING MY TIME OF NEED. THEY ALL CAME TOGETHER AND GAVE ME THE BEST EXPERIENCE THAT ANYONE COULD ASK FOR

Évaluation :

4

Great personal service, however, while I was waiting in line, did notice how messy the area was behind the counter. Also, parking availability is virtually non-existent.

Évaluation :

4

Q was very accommodating, professional, and helpful in the process.

Évaluation :

5

There were a few issues with the computers when I arrived so completing my paperwork took longer than usual. The young man that helped me was so courteous and he had such a warm personality that it made the wait more pleasant. Bad attitudes from anyone in customer service makes your experience worse. My experience was great because of the customer service of this young man. Thanks for doing everything you could to help me and my family! I love this facility!

Évaluation :

5

Jacqueline is really great!! She made our first experience with a moving truck and storage very easy on us. And the young man that checked us out. We had a great experience. Thank you, Regina

Évaluation :

5

General manager Zakee & Site managers For Elmwood location were absolutely wonderful,they handled my concerns efficiently & transition time moving in was a plus for me thank you all so much!!

Évaluation :

5

The representative Sharon was very helpful towards my moving process. Her customer service was so impeccable, I believe she deserves a promotion. I appreciate everything she has done.

Évaluation :

4

Rebeca, the manager at Elmwood U-Haul came through in the end. She proved to be a valueble asset to the company. I do appreciate her consistent work effort in handlelng my situations.