Customer Reviews for U-Haul Moving & Storage at Elmwood

Évaluation :

5

Great service and help.

Évaluation :

5

Process was quick and they were really helpful! I totally recommend for my sister she s moving soon !!

Évaluation :

2

Reserved item was not returned by previous renter in time for me to pick up in Sumter. I was referred to this location assuming my reservation would be the same. When I arrived, I was informed that my rental needed to be returned by 3PM vs the next day at 9AM like I had reserved. Upon returning the rental, I was sent to a different location to return it because there was no mare room for it at this location.

Évaluation :

5

It was one of the best U-Haul experiences i have had.

Évaluation :

3

Back right brake light didn't work. Alerts for low tire pressure and oil change were on.

Évaluation :

5

Since I had already had a reservation, getting into the uhaul was too long. I was hot and uncomfortable. They had the heat on and it was hot.

Évaluation :

2

Checking to see if there's a lock on back and make sure 2 keys so don't have to drive back for them to cut off the lock.

Évaluation :

5

You have some great people! Don't change anything.....!

Évaluation :

5

I did not receive the hand truck that I paid for.

Évaluation :

2

This facility needs a lot of Renovations when it comes to the elevator in building A. The staff says corporate will "fix" the issue but it keeps breaking. Building a also has one elevator. You better believe I will be following up with corporate bc had I known this was a preexisting condition that happened for months, I would never have come to this facility

Évaluation :

2

Auto-pay system is a joke. It never works and then they charge you a $15 late fee because of their failed system. Found a much better facility with one of their competitors - bigger unit for less money and no hassles Shop around.

Évaluation :

1

I would Terminate Employment of fat black lady at counter, she was EXTREMELY RUDE and prejudiced against white males. I will never use UHAUL services in the future. I live very close (less than 1 mile) from 3 different Uhaul Stores but had to go 20 miles out of the way to pick up a 15ft Truck at the Elmwood Office although I reserved the truck 3 days before at the Two Notch Store less than a mile (.7) away. Round trip cost me 20 extra dollars due to charge of 0,99 cents a mile. I repeat I will never use UHAUL services in the future nor any of my friends or family. I am 65yo and have never been treated like I was a your service stores.

Évaluation :

5

Everyone was friendly, courteous, and helpful.

Évaluation :

1

I was charged for 40 miles didn't even use 40 miles but they still took the amount off my card

Évaluation :

5

Customer service was awesome

Évaluation :

5

Customer service was awesome

Évaluation :

5

Customer service was awesome

Évaluation :

5

Customer service was awesome

Évaluation :

5

Nothing. Everything was great.

Évaluation :

2

I wasn't aware that the units had weevils. Once I became aware, they were hard to get rid of and noticeable not only in my unit but on the entire floor of the facility.

Évaluation :

5

Attendant very polite and quickly got me on my way

Évaluation :

2

I paid for an air conditioned unit. Every time I went the air conditioning was broken and it was hotter in the storage unit then outside. I should have been refunded the additional amount for the climate controlled unit since it never was air conditioned. When I went to move out the elevator was broken and I had to bring everything down. the stairs.

Évaluation :

4

At all times, either over the phone or in person, the staff was very professional, friendly, and helpful.

Évaluation :

4

Employees very friendly and helpful

Évaluation :

5

Easy in and easy out. Manger Sylvester is aces. Vehicle was in decent enough condition. So much better than my last uhaul experience on two notch rd.

Évaluation :

3

Had excellent customer service. The gentlemen working helped me check lights and hitch up. My reservation was from Thursday 6:45-Saturday 5:45 but i only needed it for one day. When I came to return the trailer early there was a lot of commotion going on with multiple vehicles and people so I got the trailer as close as I could. He said thanks for trying my best and I asked him if I needed to check out but he said he had me covered. Because of all the stuff going on I didn't want to bother him asking about a refund for the early or a discount and he adjusted it for me without even asking. Thanks man. I hope this gets back to you. The world is shit but sometimes just being nice helps proves that there is still light on the world. Even if it's just $30.

Évaluation :

3

There was no parking after hours so I had to get creative and make my own spot. In the end it worked out.

Évaluation :

1

We had 2 units and I've never had so much aggravation. I would get multiple emails and multiple paper notices that threatened us w/ late fees, lockouts and lien notices. One time our electric bill check was sent to you by accident. Even though the check was payable to "SCE&G" it was deposited on your end and it took us months to get a refund. I am giddy happy to be DONE with your company.

Évaluation :

5

Very helpful guys in Cola and Charlotte!

Évaluation :

3

There were no flat carts had to mange with section carts that took forever, I wasted a lot of time

Évaluation :

1

After almost four years at that facility I was run off for ALTERED entry and exit procedures. Sylvester Gadson started his campaign of harassment after I reported him to Kimberly Rubino for telling me that wearing a tank top on a 92 degree day at a storage facility was inappropriate. He also threatened Nicole, another staff member, for not making me follow his RIDICULOUS entry and exit procedures. On top of that he constantly spoke to me in a derogatory way every time we interacted all the way up until I left. His final act of TYRANNY was putting an eviction notice on my unit and adding a second lock denying my access. After it was understood that I had to go he wouldn't remove the extra lock from my unit to allow me to put my things in such an order that would allow a prompt exit until the day I had to move. I've had brain surgery which left me with epilepsy. I also have high blood pressure and asthma. HE KNOWS THIS. I also take medications for depression and anxiety. I am homeless because of my condition, he also knows this, yet he kept up the HARRASSMENT until he could find a way to evict me. I explained all of this to his manager Kevin Anderson and his response was that he stands by Sylvester's decision no matter how long I've been a tenant. So now I'm going to take my own action with the Better Business Bureau.

Évaluation :

3

Items in the unit had mold, and a few things had to be thrown away, thought by paying for a climate controlled unit it would have prevented this issue. It was a bit warm and humid with temps above 80 on the thermostat. There was also a smell of moth balls present on the linens and mattress. I would recommend storage only for a short term solution.

Évaluation :

1

I paid for climate control and when arriving on 7/29 found out that air conditioning was out in Building E for over a week. Then found out that elevator was also out of service for over a week and I would have to use the stairs to move all of my items out! Very poor experience and no steps were take to try to assist with the situation.

Évaluation :

3

Closing at 7:00 p.m. is way to early!!

Évaluation :

2

Staff did not seem to care about any of my needs and did not seem interested at all. i left with my uhaul and got all the way to my home across town before realizing the lock was never removed from my uhaul so i could not access it to move furniture. I had to take the entire truck back to the store to get them to remove a lock that should have been taken care of. When i brought the truck back, the staff member did not seem apologetic or concerned at all. very disappointed in this location.

Évaluation :

3

Give the same cool, friendly, and easy service

Évaluation :

4

Oil pressure light on Tire pressure light on Engine warning light flashing Employee, Nicole was great

Évaluation :

4

This experience of renting was good aside from the truck reserved was not going to be back in time & it was made out to be my issue to handle. It was handled by suggestion of another truck from me. The truck I rented smelt so bad in the cab portion. Other than that the rental agent was very polite and professional and helped out with all my questions! He even stayed late for my return of the truck! He defiantly deserves recognition for handling himself professionally with the minor issues and not to mention with the homeless people trying to get into trucks during business hours!!! This hurts my soul that this city has to make this a day to day issue for this hard working guy.

Évaluation :

5

Dear UHAUL, In this day and age where its so easy to complain, I must tell you what an amazing job the GM (Sylvester) did in not only getting our UHAUL prepared but also in showing us the storage unit. I would recommend letting him know personally and seriously give him a raise.. AND NO I am not related to him but I do recognize how hard it is to find and KEEP good talent. He was excellent. Dean

Évaluation :

5

The team member that assisted us did well under difficult circumstances- limited availability and minimal staff available to help.

Évaluation :

5

I love this people at u-haul. Always been an amazing and great people. Merci

Évaluation :

5

The GM was wonderful and helpful but the van had low Tire pressure (made me Nervous) and the rubber tune inside the door Was all out flopping around

Évaluation :

1

The person at the front desk was very rude they didnt even want to rent us the equipment even tho the equipment was available for the time I needed it's horrible and very rude

Évaluation :

3

Choose this location based on the availability that was advertised for access because it was beneficial. Due to the access to storage is closed before I get off is very inconvenient

Évaluation :

5

The women who helped us was very friendly and helpful.

Évaluation :

5

Access explained in website

Évaluation :

5

Very efficient

Évaluation :

2

1) We had a lot of trouble checking in. Were told that there wasn't a unit available for us. LONG process. Eventually we got one, so all was well. The people on the phone definitely were not in sync with the people on site. There should be better communication so that customers are not misled. 2) Unit had a rat trap in it. YUCK! Maybe in the halls, but in the unit itself - right next to the mattresses etc. YUCK. Disgusting. Maybe that is standard practice - I don't know - but it was definitely not appealing. 3) We arrived (after a 10 hour drive) to get stuff out of our storage unit. We arrived at 8 pm, as the website said the access hours were until 10 pm. When we got there, it was locked. The attendant said the access closed at 8, despite the fact that there were signs posted ALL OVER the place (front door, gate, elevators, website, etc.) that said the hours were until 10. I think the guy just didn't want to stay that night. VERY VERY Frustrating as we had a very short window in which to do our work. Extremely inconvenient. It's fine if the hours are 8, but just post that onsite and online so people can plan accordingly. Very frustrating to arrive and not be able to get in. 4) Unit was supposed to be climate controlled, but it was definitely hotter inside than outside -- in South Carolina in the summer! Frustrating to pay more for a climate control unit and then have it be so hot inside.

Évaluation :

5

My vehicle was as advertised and the counter rep was very pleasant..

Évaluation :

5

You and your firm U-Haul can make a payment listing upon the amount of the additional charges or additional finance required to be reimburst to you and your firm U-Haul. i'M JUST CURIOUS OF THE FINAL AMOUNT WAS CHARGED TO MYSELF FROM MY BANK ACCOUNT; CONCERNING THE OVER CHARGED AMOUNT TO BE PAID TO U-HAUL FOR ADDITIONAL SERVICES. DATE OF ISSUE OF ADDITIONAL CHARGES: 06/03/2 022 "THANKS FOR SHARING U-HAUL SERVICES."

Évaluation :

5

Stephon Kelly in Florence sc was amazing!!!

Évaluation :

5

Very friendly and experienced Staff.

Évaluation :

5

Staff was helpful and friendly.

Évaluation :

5

I would recommend this location, but would not recommend our original location of Bluff Road - closed and did not notify us or try to change our pick up location prior to our arrival. Owner was not at the location upon our arrival so we had to call traffic to see what we could do.

Évaluation :

5

Thank you ! Good experience

Évaluation :

5

My truck had a low tire and an oil change light on. While these did not cause me problems with the rental, they made it difficult to see the milage when I went to return my truck after hours. I would say making sure these issues were taken care of prior to rentals would improve the experience.

Évaluation :

3

Truck was in rough shape. The elevator wasn't working properly but an employee got that fixed for us. The hallways to get to our unit were extremely narrow and we had to end up carrying a sectional sofa. It is advertised as climate controlled but it was extremely hot in our section.

Évaluation :

3

I was quoted one price then ended up paying over $100 more and had to jump through hoops for hours to get a refund.

Évaluation :

4

I set a reservation for the Sandhill location with the equipment being available. But received a message that the equipment was not available and I had to travel about 12 -15 miles further away. I also had to return it to that location also. This was a major inconvenience and affected my time with using the equipment.

Évaluation :

5

Help customers understand the return policy .

Évaluation :

5

Sad because I'm no longer able to rent a moving vehicle because my 2 sons was riding the back of the pick up truck to hold the stuff from moving. I wasn't aware no one could ride back there. Wasn't even told. Had i known they wouldn't have been back there.

Évaluation :

5

Get some new vehicles for this site

Évaluation :

4

I do not have any comments, yet.

Évaluation :

5

Victoria is Awesome!

Évaluation :

3

Communication with between the staff and customers can be better.

Évaluation :

4

Thx for the professionalism provided.

Évaluation :

5

Sylvester was awesome….,great customer service..

Évaluation :

2

The app that I've used at other locations to pick up the truck was great. I uploaded pictures of the truck before and after, received my keys from a lockbox, etc. This location opened right after 9 and there were a line of disgruntled customers ahead of us. The app was slow and said we needed a reference check to drive (which we've never been asked for in the six or so times I've done this previously) and we could not reference for each other (we are engaged). The truck we received was dented and the gas was on empty, but the app never asked me to show before/after pictures of the truck condition- it only asked for “after” of the inside of the truck and gas. It was very inefficient to pick up the truck, though the return process was better.

Évaluation :

5

The employee at the desk, Nikki, was EXCELLENT!!! She had several people she had to help at the same time and she handled it very well. She explained everything to me perfectly and was extremely helpful (as this was my first time renting a storage unit).

Évaluation :

5

N/a

Évaluation :

5

Great job!!! Quick and easy!!!! Thanks you !!

Évaluation :

5

Ms. Green the former Gm, Nicole and staff was always professional and accommodating, and acting gm Mr. Mike and Sylvester the new Elmwood managers was very professional and informative in transition was in progress. Also Kevin the president was reachable and professional with me. Going forward I will recommend Uhaul. Also to the resolving of the rental bill. Thank you very much. Sincerely Darryl Mayes

Évaluation :

5

Thanks Mr Gasden for making the experience an easy one.

Évaluation :

5

The team that checked me in and out was so pleasant and efficient. I was easily checked in and had my rental truck in 10 minutes. My check out to return my truck took only 5.

Évaluation :

5

Everything went great!!! Wonderful customer service, neat and clean area and vere convenient!!! I would HIGHLY recommend!!!!

Évaluation :

5

Excellent and professional team, I highly recommend this facility. It is extremely well-run. Thank you for a great experience in the midst of a difficult situation.

Évaluation :

5

Already have a storage unit elsewhere and I want to get another but I will purchase it where my other one is.

Évaluation :

5

I had no issues using this facility. The last time I used storage someone broke in so I was weary. But I had no problems with Uhaul.

Évaluation :

4

After all my previous reservations was not honored, they finally found something for me that was perfect for my situation. Great job correcting mistakes on the end and making sure the customer gets the best possible.

Évaluation :

4

Regarding my answer of "No" on question #3 about the facility being clean and maintained: The office and front are always kept maintained. However, when I drove to my new rental unit, there were two (2) old/dirty campers and two old cars immediately in front of the unit. Also, just a security note: The side gate that is located near Building D, was left open and did not close the whole time I was in the office setting up my rental and/or when I was in and out of my unit. Other than those two (2) things, everything else is satisfactory. The Staff has always been very courteous and helpful every time I have visited for boxes, tape, and now the rental.

Évaluation :

1

My workers there are always pleasant but I was upset because when I move in the elevator was broke and when I moved out 30 days later the elevator was still broke whom ever owes this Uhaul doesn't care about the customers to have a storage unit on the 3rd floor and to have to walk up and down 3 flights of stairs just to get my things out was ridiculous....my move in and moving out was an horrible and I wouldn't want anyone to go through the same experience because the elevator was broke it took us longer to move .....in any business it should be to accommodate the customer it shouldn't be about the money only just poor customer service

Évaluation :

4

The manager was very professional, she was very helpful to me.

Évaluation :

3

The reason I chose U-Haul was because of the elevator s. When my movers arrived to move me out, the elevator was not working and the only reply I received from mgmt was that they would have to request a work order. I was very dissatisfied that U-Haul would offer units on 2nd floor with inoperable elevators. I will not be using the Elmwood location again and will not recommend to anyone.

Évaluation :

5

I think I am due a refund.

Évaluation :

5

They were so helpful with everything and just very nice.

Évaluation :

3

I was in the unit 313b and when I went to my storage the lights keep going off and I had to walk back and forth to get the lights to be turned on

Évaluation :

5

All good, secure, no issues.

Évaluation :

5

Tomega was great with getting me setup after the 15-hr drive from Texas. She even went to the unit with me to make sure that I found it OK and helped guide me in getting the U-Haul trailer closer so that I did not have such a distance to unload my items. I truly wish there were more individuals like her in helping the customer get settled. After the long drive from Texas it was like a breath of fresh air. Thank you for ALL of your assistance and guidance in getting this unit.

Évaluation :

5

All staff were professional, friendly, and accommodating. I would recommend the facility without a doubt.

Évaluation :

2

The employees at the front desk greeted me with major attitudes. There were people waking around on the premises that did not work there. They took me up to my storage unit and there were no lights on in that area of the hallway. It is not a safe environment and I would never have stored my items on this facility?! The young lady at the desk told me that she did not have to help me find another unit!! Sue was typical rude BLM!!! It's a mentality not a race!!!!

Évaluation :

5

The representative was very professional, answered all of my questions, very polite, smile and very kind.

Évaluation :

5

Tomega Green has an amazing staff.If you want great uhaul services in the Columbia area .Ms.Green is the best choice

Évaluation :

1

The facility was filthy and not well maintained. The drive up unit had rats. I literally found a rat that got stuck attempting to squeeze in the doorman died. There were rat feces on top of several of my boxes and storage containers. The in-door, supposed climate controlled unit was hot and not temperature controlled. Items I stored have heat damage-some beyond repair. The cost of the storage units I rented vs the actual service I received is ridiculous. Not only would I never recommend anyone use UHaul storage, I will caution anyone and everyone against it, unless they are prepared to throw away all of their stored items. Additionally, every time I have rented a truck from UHaul, it has been filthy. The most recent rental experience was especially horrible. My reservation was made through the customer service number. The representative assigned me to pick up from a "Stop & Shop" because I wanted to pick up the truck at 7AM. This is not a UHaul location, so, I was unable to scan and check out the vehicle. The owner of this location was rude and not at all helpful. While the location was supposed to open at 8/8:30AM he did not arrive until almost 9:30AM. I was clear that he did not want to do business with women and proceed to only respond to request when my father spoke. However, based on my other horrible UHaul experiences, I'm not at all surprised that this entity was selected as a UHaul dealer. I look forward to never having to use UHaul again.

Évaluation :

2

There were no lights in the section we were in. I reported this but nothing was done about it. The place had a disgusting smell.

Évaluation :

5

Renting a truck from uhaul to move her stuff from storage, was a disaster- according to online I prepaid for a truck to pick up at the place where I had a storage unit. We got there and no truck - the lady called around and found another place 5 miles away and got us a bigger truck from another facility- no one was there! Had to call First Lady back. To summarize we went to 3 places before we got a truck - that was way bigger than I felt comfortable driving- got us 2 hours behind schedule- not a good experience. Will not rent a truck again from uhaul

Évaluation :

5

The owner was exceptionally helpful, polite, and welcoming!

Évaluation :

5

Extremely helpful, knowledgeable, and friendly.

Évaluation :

5

Shannon Green and the Other Miss Green did a wonderful job helpoing me close out the space.

Évaluation :

5

Great service and very friendly staff!!!! 💗

Évaluation :

4

I had a light in my storage room and it did not work nor could I get the ladies at the counter to turn it on. Why put a light in the room if the customer can't use it?

Évaluation :

5

Miss Green is awesome. She was able to switch us out of one unit and get us in a climate-controlled unit available. Our prayers were answered when we had her helping us on that day. She provided excellent service.

Évaluation :

5

I enjoyed working with Miss Green. She was extremely helpful. She answered all of our questions and was able to get us the right space we needed. She has exhibited a great example of excellent customer service.

Évaluation :

5

I was bummed that my original reservation was no longer available and I had no choice but to take a unit 2X the size of what I need but the lady at the front desk (Shannan Green) was awesome - friendly and very helpful. I don't know everyone's name but all 3 of the gals working on 7/23 were great.

Évaluation :

1

Was unable to access my unit twice do to closing at 7pm. When I removed all my stuff from the unit I asked if i moved everything out today would i get a refund on remaining paid days th manager assured me i would because i would have left some stuff to get full use for my money paid. When i contacted customer service they said no refunds period that is a scam and i will fill out as many reviews as i can to inform people of uhauls shady practices and will never use your services again

Évaluation :

5

Their customer service is outstanding. They are very helpful & are focused on providing an excellent experience.

Évaluation :

5

Thanks so much to the two super friendly and helpful ladies at the front who helped us!! I will definitely be recommending this location to others!

Évaluation :

5

Tameka and Nicole were EXTREMELY helpful! Made our whole moving and storage experience less stressful for sure.

Évaluation :

1

I am very upset and waiting for the GM to call me

Évaluation :

5

Ladies this is Cristhian! Thank you guys for everything. Thanks for helping me with anything I needed. Moving my stuff to the storage was super stressful, but you guys were always there with smile and saying "Hey, Cristhian". Thanks for everything.

Évaluation :

5

Worked with Tomega Green, she and the entire staff were friendly, helpful, and went above and beyond to make sure our experience was top notch. Moving is never fun, but they did everything within their power and worked really hard to make sure we had everything we needed to get our work done quickly and be done with the process. They were awesome! Thank you so much!

Évaluation :

5

Thank you Ms Green

Évaluation :

5

Front office staff were friendly, polite, and efficient!

Évaluation :

5

Personnel who run this facility were of the most professional and caring people that make U-Haul retain its name and integrity. Thank you and if someone inquired where to store their goods U-Haul on 1037 Elmwood ave in Columbia, South Carolina would be the Facility very well managed facility.

Évaluation :

1

On May 22 I drove 3,5 hours from out of state and had a previously secured reservation for a 7,5 x 10 climate controlled storage unit at the Elmwood Avenue U-Haul storage facility. The initial unit I was provided was occupied. After another second floor unit was finally identified I found out the elevator was broken. It appeared that this was related to the fire alert feature of the elevator which continually beeped, had a flashing red light and kept the elevator on the first floor. I mentioned this to the office staff who told me this happens all the time (sounds like a safety/fire code issue to me). I was told my options were to carry my stuff upstairs or pay more money for the same size unit on the first floor. I requested they honor the pricing on my reservation due to this inconvenience and was told it was not their fault their elevator was not working and they refused (I never heard of a business not taking responsibility for not having basic functioning equipment that is integral to the service they provide). Due to the inconvenience I requested that they escalate this to the manager who was not on site at the time. She was called but refused to honor my pricing. While at the Elmwood Avenue location I attempted to call U-Haul customer service but didn't get through to a representative due to unacceptable hold times in excess of 30 minutes. This whole situation seemed like a classic bait and switch scenario and I decided to take my business elsewhere to a storage facility that actually cared about their customers. I spent in excess of 2,5 hours trying to work this out at the Elmwood Avenue U-Haul location which also included calling, securing and driving to a competing facility. This was a very bad experience which suggested that U-Haul does not care about my time or my business. This is particularly disappointing since I have 4 U-Haul equipment rentals between May and August. Based on this negative experience I would never use the Elmwood Avenue storage facility and would highly discourage anyone else from doing so.

Évaluation :

4

The people were great, but you need to make sure the UHaul website reflects that there is no access after 7p... it says the facility is available from 5a-10p.. The location is great so we kept our reservation, but if it wasn't for that we would have changed in order to have expanded hours...

Évaluation :

4

Aucun

Évaluation :

5

The lady at the office (I think she is the manager) is so helpful. I reserved a unit that ended up being too small, and she got me in to a bigger unit super quickly. Very friendly and accommodating. Merci.

Évaluation :

5

I was in a car accident they day I moved in and couldn't unlock my unit for my movers. The kind ladies in the front moved me to a new unit without hesitation. Truly the best storage experience I've ever had!!

Évaluation :

4

The staff in the Elmwood street in Columbia SC location were outstanding. They went beyond what was expected of them. The manager made sure that i was not over charged.

Évaluation :

3

Terrence & the African American girl assisting him on Thursday April 30,2021 around 12p were awesome!! I appreciate their help!

Évaluation :

5

Didn’t have any issues, staff was professional and very helpful 🌟

Évaluation :

5

I got the best help when I felt all was lost ! So glad I came to the elm wood location. I own a moving company and this is by far the best service I've had with a U-Haul! The Gm Miss Green was fantastic!!!