Trailer Rental & Towing in Columbia, SC at U-Haul Moving & Storage at Elmwood

1869 reviews

1037 Elmwood Ave   Columbia, SC 29201

(803) 256-2499

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(803) 256-2499

1037 Elmwood Ave
Columbia, SC 29201

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Trailer Rentals

One-Way and In-Town Local Rentals in Columbia, SC 29201

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at 14,95 $!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Customer Reviews

Average Customer Rating

1869 reviews

Let us know what you think.
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Write a review
Rating:
1

Our pickup location was changed 12 hours before pickup using our free miles. We got extra miles but you left off our packing blankets. The app was not user friendly. Next time I'll deal with an actual person

Jeff S. 
Rating:
5.0

Great staff

CHRISTOPHER B. 
Rating:
5.0

Very pleased with the experience.

ANTHONY L. 
Rating:
5.0

The ladies were very nice and helpful. They also knew their inventory and layout to find the the truck I needed, not blocked by other trucks.

LISA C. 
Rating:
3.0

Juts dropped off there - minimal interaction.

William J. 
Rating:
5.0

I had amazing service at UHaul Elmwood. Everything was quick and everyone was so kind. Temeika was great! Thank you UHaul!!

Lisa F. 
Rating:
4.0

Get a new check-in experience. The automatic check-in is horrible and never works correctly. The on-site management team had to get involved in order to get it to work and this was not the first time.

sott C. 
Rating:
5.0

Truck had some problems. I reported them to attendant. HATED check in procedure. I'm NOT a tech person and don't like the photo BS with my drivers license. They can make a copy, but the "smart phone" BS is a pain in the ass. especially when their equipment wasn't working properly.

Gregg L. 
Rating:
3.0

Nothing I did everything online perfect.

SHIRLEY C. 
Rating:
5.0

General Manager Meka Green was very phenomenal and professional with her work. She answer all my questions correctly and was very helpful with accompanying my rental. I will definitely be returning for more rental services. Thank you for a great experience!

JASMINE P. 
Rating:
5.0

Excellent service. Very knowledgeable and answered all questions that I had. The employees were very professional and Would recommend to all my friends. Thanks to the ladies . Keep up the good work. Ms. E

MARY E. 
Rating:
5.0

Amazing services

MARCUS S. 
Rating:
5.0

Excellent Service

Cory C. 
Rating:
4.0

Melvin from the Elmwood location was super helpful. However, I had to go to 3 separate u haul locations because my original location didn't have the reservation that I made. This is completely unacceptable and unprofessional, and I expect to receive the $50 equipment guarantee that was promised.

JONATHAN P. 
Rating:
4.0

I was scheduled for a 15' truck and was told when I arrived I would have (and need to pay extra for) a 20' truck. I did not need or want a 20' truck. When opening the back of the 20' truck I saw there were no tie down straps. There were also no tie down straps available in the store of warehouse. So I was switched from the 20' truck to a 15' truck that I wanted in the first place. It had (2) tie down straps that required me to go to Home Depot in Columbia SC to buy 2 additional straps and a Master Lock to lock the trucks back latch as one was not suggested or provided. Otherwise, the truck was in good working order and the trip went well. The lady I worked with was very patient, and persistent to get everything squared away before I left, so no blame on her. It would be helpful for Uhaul not to take a reservation for the correct truck if they can not hold (keep) the reservation.

GARY J. 
Rating:
5.0

Very helpful Customer Service rep at desk at check-in and at check-out. Extremely easy process!

Jeffery O. 
Rating:
1.0

This has been my second truck rental with uhaul, recently. Both times have been at the Elmwood location. During both times, the fuel and mileage were off prior to the rental. The first time, when I went out to inspect the truck. I found the fuel and mileage wrong. I went right back to the counter and the door was locked and everybody was gone. I had to wait for 15 minutes for someone to come back to the office but the office was filled with four employee's during the rental. Ms. Green was the one that handled the rental and displayed complete professionalism and great customer service skills but stated that she was going to lunch after the rental everyone else must have went on lunch or break too. Finally, an employee did come out and take a picture of it. The rental this time was different. The counter person was being rude and was upset because of something that Ms. Green was on the phone handling. she would talk to me rudely and then turn around and speak to a fellow employee, politely, with Ms. Green sitting next to her. It started with her stating numerously that they did not have an furniture dolly. i stated okay but after she repeated it. I stated, well what do you want me to do. You don't have a dolly. I went out to the truck and the fuel was wrong, I immediately returned and she told me to take a picture of it. I stated that I would like someone to come out and look at it. I took a picture of the fuel and Ms. Green signed off on it but no one came out to look at it. I was frustrated and left because I do not work for uhaul. Ms. Green has a great personality and great customer skills but the management of the facility is unreal. I reserved a storage locker on line to later find out that it was none available. This place is unreal. I was charged for 79 miles and went less than 10 miles. unbelievable. i can try to secure cc video from the storage facility and several witnesses to attest to time and location. thanks for your effort in this matter.

Terence W. 
Rating:
5.0

Miss Green at the Elmwood Uhual location was extremely professional, provided excellent customer service and was helpful in getting us the proper truck and equipment that we needed for our relocation. I would recommend Miss Green to work with family and friends again if they are in need of a moving truck.

Damion J. 
Rating:
5.0

Great customer service,went over and beyond the call of duty,great people

Danny M. 
Rating:
1.0

There is nit adequate parking which delays check out and check in the variable for parking spaces to customer is unmatched especially since this is also self storage no one is going to park inside the gate to go in to the office and this location is always understaffed. Also the on lone check in has a 15 min delay before it initiates the check in/check out screen. This is the first occurrence for the delay not the other couple of tomes I rented a truck from this location the keys were not in a lock box as they are at all other locations why offer the convenience of on line or mobile check in only to have to go inside to obtain the keys in which ever occasion except 5/8 all of the info I completed with my on line reservation the rep at the location took sll the info again invluding scanning my card from a mobile device, 5/8 I explained to the rep I had recently tecovered from COVID and was not comfortable coming inside he was gracious and brought the key out to the van as he too and his family had COVID just 3 months prior so he understood my cautiousness Overall this was the worse experience Ive had at this location since my first rental last February and I assure you this will also be the last time I use that location as well and possibly no longer use U Haul as a whole since there seems to always be a discrepancy on the mileage

Temia H. 
Rating:
5.0

No improvement needed. Staff and facility were great despite what appeared to be a transient area.

Anthony D. 
Rating:
5.0

Continue doing what you do.

Chris B. 
Rating:
5.0

We rented the pickup truck for 4hrs so we could move my daughter's stuff from her college room. The lady and gentleman I dealt with were superb! Very very nice and accommodating. I would DEFINITELY rent from here again. Pleasure to deal with such great people. Thank you U-HAUL!

Mark B. 
Rating:
5.0

Great customer service!!

Dina P. 
Rating:
5.0

N/A

CHRIS D. 
No reviews have been submitted for this location.

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