Had a reservation. When I checked in, they told me they had my reservation but no unit. They sent me across town to another location with a unit but they closed and refused to wait and help me get checked in so I could unload my things after driving for 6 hours and hauling a trailer for Uhaul. I then called customer service, who booked me a larger unit at this location for double the price of my original, sent me to customer service to resolve my issues regarding my poor treatment, who told me nothing could be done until the morning. When I spoke with customer service in the morning, they told me my previous conversation had not been noted on my account, so i got to explain the entire ordeal back to them. They then called the storage unit, leaving a message for management to offer me the larger unit for the smaller units price due to the poor experience I've had so far. Direct quote from the manager was "we don't do that". As in, we don't listen to customer service, no matter what happened to our customer. The teammember at the desk offered me a non air conditioned unit for a slightly increased price as compared to my original unit, which I accepted. This difference in price between the smaller and larger unit was so minimal it was not worth calling customer service about. So my experience was poor.
Zachary R | First ImpressionsSelf Storage Units in Columbia, SC, 29201
U-Haul Moving & Storage de Elmwood
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Entreposage de véhicule (véhicule récréatif, bateau, voiture, etc)
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- 3,5 - Cote moyenne des clients
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Great staff at Elmwood. If I need space again it will be the Elmwood location. The staff gave good customer service. I would give them a bonus.
Unula A | Overall ExperienceIt went fast and smooth!
REBECCA K | First ImpressionsWhile I don’t like to say negative things but the staff member that checked me in could have been more informative and helpful. I had made a reservation well in advance and that wasn’t even looked at until the end of checking in when I asked for the supplies I ordered. I wasn’t familiar with U-Haul storage or the facility and other than getting through the gate I was given little to no instruction on how the facility worked. after asking many questions things were fine and in general moving into the unit was easy. It is well kept and safe so overall it was a good experience.
Holly M | First ImpressionsGentleman at the front desk was very helpful, great experience.
Keith R | Online Move InI needed a place to store my belongings until I could find a place.
David B | Overall ExperienceBuenos
erwin g | First ImpressionsEasy check in as well as check out. Thank you
anna s | Overall ExperienceNever moved in to storage my house 🏠 I was waiting for came through
Linda B | Overall ExperienceThe crew that worked at the desk was very helpful.
TRAVIS G | Overall ExperienceWe rented a office suite. On the side I rented we never could get parking because of the uhaul were parked back there . Call me if you like a full opinion of the place.
LUCIUS G | Overall ExperienceYou should have pro-rated my 5 days I had the unit. Sorry we are no longer under contract. Lost out on $100 but got a bigger unit for almost the same price somewhere else
Melissa M | Overall ExperienceStaff is amazing
Ndyanao N | Overall ExperienceMy. Storage. Room. Was. Only. Temporaryi. I. Had. Move. All. My. Stuff. Out. And. I. Left. It. Clean
Shirley T | Overall ExperienceI will continue to use the (U-HAUL) storage unit location on Elwood Avenue in Columbia, SC. I pay for two storage units every month on the 1st and 5th at this storage unit location. I hope this location and (U-HAUL) in general value my comments to these two storage units. Thanks in advance for consideration, understanding, assistance and attention pertaining to this subject matter. (Storage Units: B324 or B326 and B349) Sincerely yours, DaWayne Troy Johnson Customer Since 05 May 2022 And 01 April 2024 USAF/VETERAN 32-Years And 06-Months Dawayne.Country2000@gmail.com Dawaynetj@gmail.com (803) 261-7747 (803) 261-1235
dawayne j | First ImpressionsMy storage space had broken glass in it, as if Noah cleaned it afterwards other than that it was all good. Chase was awesome. Other guy to help me with the storage. I forgot his name, but he was good too.
CAMILO M | First Impressions