Customer Reviews for U-Haul Moving & Storage at Elmwood

1 981 évaluations

1037 Elmwood Ave   Columbia, SC 29201

(803) 256-2499

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(803) 256-2499

1037 Elmwood Ave
Columbia, SC 29201

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Échange de bonbonne de propane
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

Dennis S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah H.  |  Expérience générale 
Évaluation :
5

All good, secure, no issues.

Danny J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Domenico F.  |  Expérience générale 
Évaluation :
5

Great customer service!

Travis H. 
Évaluation :
5

Make sure all tires have air

Erick P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eddie T. 
Évaluation :
1

The truck they rentedvto me was in poor condtion, very dangerous to drive. The steering was very bad. All most got into an accident because of poor steering control.

Michael S. 
Évaluation :
5

Tomega was great with getting me setup after the 15-hr drive from Texas. She even went to the unit with me to make sure that I found it OK and helped guide me in getting the U-Haul trailer closer so that I did not have such a distance to unload my items. I truly wish there were more individuals like her in helping the customer get settled. After the long drive from Texas it was like a breath of fresh air. Thank you for ALL of your assistance and guidance in getting this unit.

Virginia M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Domenico F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Domenico F. 
Évaluation :
5

Excellent customer service from beginning to end. Merci.

AUNGETO L. 
Évaluation :
5

All staff were professional, friendly, and accommodating. I would recommend the facility without a doubt.

Allison S.  |  Expérience générale 
Évaluation :
5

Great staff

Geoffrey B. 
Évaluation :
2

The employees at the front desk greeted me with major attitudes. There were people waking around on the premises that did not work there. They took me up to my storage unit and there were no lights on in that area of the hallway. It is not a safe environment and I would never have stored my items on this facility?! The young lady at the desk told me that she did not have to help me find another unit!! Sue was typical rude BLM!!! It's a mentality not a race!!!!

tanya w.  |  Expérience générale 
Évaluation :
3

The General manager is great but you could replace the Customer Service Rep. Nicole Grimes with someone better.

Terence W. 
Évaluation :
5

The representative was very professional, answered all of my questions, very polite, smile and very kind.

Evelyn C.  |  Premières impressions 
Évaluation :
5

Tomega Green has an amazing staff.If you want great uhaul services in the Columbia area .Ms.Green is the best choice

freddee a.  |  Expérience générale 
Évaluation :
1

Very mixed up employees, Did not have our correct storage unit available.

Michael S. 
Évaluation :
5

Nothing great people.

Michael S. 
Évaluation :
5

This is my third time in a year to use this location. Once again, everything was nice and clean. Please get them some real AC and probably heat as fall is approaching. The young lady, i think Ms. green?, she was there at 8:00 am 09/25. She was spunky, helpful, a comedian and speedy.

STEVEN C. 
Évaluation :
5

The help that was working that day both on pick up and on return

Arthur R. 
Évaluation :
5

Y'all need to get your employees at this location proper AC. There is literally a cardboard box on one side of a double door halfway blowing cold air in there! Terrible. The young man and young lady were friendly, helpful, and had a sense of urgency. Merci.

Savannah M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FREDA E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY H. 
Évaluation :
1

The facility was filthy and not well maintained. The drive up unit had rats. I literally found a rat that got stuck attempting to squeeze in the doorman died. There were rat feces on top of several of my boxes and storage containers. The in-door, supposed climate controlled unit was hot and not temperature controlled. Items I stored have heat damage-some beyond repair. The cost of the storage units I rented vs the actual service I received is ridiculous. Not only would I never recommend anyone use UHaul storage, I will caution anyone and everyone against it, unless they are prepared to throw away all of their stored items. Additionally, every time I have rented a truck from UHaul, it has been filthy. The most recent rental experience was especially horrible. My reservation was made through the customer service number. The representative assigned me to pick up from a "Stop & Shop" because I wanted to pick up the truck at 7AM. This is not a UHaul location, so, I was unable to scan and check out the vehicle. The owner of this location was rude and not at all helpful. While the location was supposed to open at 8/8:30AM he did not arrive until almost 9:30AM. I was clear that he did not want to do business with women and proceed to only respond to request when my father spoke. However, based on my other horrible UHaul experiences, I'm not at all surprised that this entity was selected as a UHaul dealer. I look forward to never having to use UHaul again.

Saretta W.  |  Expérience générale 
Évaluation :
3

The staff would not back truck once delivered and insisted I do it which was not comfortable. They caused a rude scene

JOHN R. 
Évaluation :
5

I would definitely use this location. They're very professional and friendly. Thanks again for your service. Erik Ender

Hamid E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXIS R. 
Évaluation :
5

Ms. Green was such a pleasure to work with and went above and beyond to help us deal with a very stressful situation.

martha F. 
Évaluation :
2

There were no lights in the section we were in. I reported this but nothing was done about it. The place had a disgusting smell.

gerald m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elliott W.  |  Expérience générale 
Évaluation :
5

Renting a truck from uhaul to move her stuff from storage, was a disaster- according to online I prepaid for a truck to pick up at the place where I had a storage unit. We got there and no truck - the lady called around and found another place 5 miles away and got us a bigger truck from another facility- no one was there! Had to call First Lady back. To summarize we went to 3 places before we got a truck - that was way bigger than I felt comfortable driving- got us 2 hours behind schedule- not a good experience. Will not rent a truck again from uhaul

Judy R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristen T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chiquitta R. 
Évaluation :
4

Very easy rental experience. No waiting and vehicle was in excellent condition.

WILLIAM F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JOHNNY K. 
Évaluation :
4

Rien

Randall S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CLARENCE T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSA D. 
Évaluation :
5

The owner was exceptionally helpful, polite, and welcoming!

Michael M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven F.  |  Expérience générale 
Évaluation :
4

Access to facility is confusing. There are locations within a couple blocks of each other. Getting in/out not easy and lot was jammed with vehicles with no marked reyrn location. Inside, staff was great, efficient and friendly

THOMAS J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDELLIS P. 
Évaluation :
5

The truck we rented barely had any gas in it, that was disappointing. I think the truck should have been in full and then it can be returned on full.

TIMOTHYJUDE K. 
Évaluation :
5

Extremely helpful, knowledgeable, and friendly.

Allison S.  |  Premières impressions 
Évaluation :
5

Shannon Green and the Other Miss Green did a wonderful job helpoing me close out the space.

James H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah H.  |  Premières impressions 
Évaluation :
2

Not only did we not get the 17' truck we reserved, they didn't even tell us we weren't getting it at check in. We received a smaller truck and didn't realize it until we got to our moving destination. They did not have the furniture blankets or appliance dolly also reserved in advance. It's okay to not be able to provide what is needed but there should always be advance notice so people can make adjustments or new arrangements.

ANDREW E. 
Évaluation :
1

I was overcharged by 100 still waiting on a call back from a manager. Its been two days now. Getting ready to call the credit card company to decline the charge. Been a customer for years didn't expect this.

Peter W. 
Évaluation :
5

Great service and very friendly staff!!!! 💗

Kathleen L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lonnie M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAGNA KIRSTEN R. 
Évaluation :
1

Worst experience of our lives!! Reserved a 10' truck weeks in advance only to find out, the day we were to pick up the truck, that there were NO trucks available. You need to change your name to U-Horrible. We will NEVER use you again, will NEVER recommend you, and will make sure our friends and family know just how horrible UHaul is. Epic failure on your part.

David W. 
Évaluation :
3

I had a 10' truck pickup from this location on July 30, 2021. When I arrived at this location the general manager told me that there is no truck available for pickup and she forwarded me to another U-Haul address (103 Zimal crest drive), we reached the middle of the road and there was no U-haul there. We again drove back to the Elmwood location and requested to give us a truck because we need it urgently and that's why I booked. After 40 mins of discussion, she finally gave us a truck but the truck was not in its optimum condition. Will recommend confirming your pickup before leaving for the location.

SATYAM P. 
Évaluation :
3

Called day before to confirm equipment would be there. When I arrived I was told there were no trucks and they were overbooked. Luckily as I was standing there a truck pulled in to be returned and I was able to use it. You need to get your crap together with this scheduling and equipment availability. This is the 2nd time I either had to travel to get a vehicle or there was nothing available.

THOMAS D. 
Évaluation :
5

The owner of the company and staff was lovely and very accomodating

SHERRY A. 
Évaluation :
5

There was a shortage of trucks available when we arrived, but Tomega Green was able to make some miracles happen and find an available one for us in under an hour. She is a life saver! Made our move way less stressful.

KODY K. 
Évaluation :
3

Not the facility's fault at all but Uhaul overbooked all the trucks during a move out weekend at a college town. I had rented at 15 foot and had to take a 27 foot that was difficult for me to drive. Then, the equipment I ordered was not available. We had to move with no hand truck and no pads! I had called and spoke with a rep at Uhaul who confirmed my reservation and made it herself. This was incredibly disappointing and a huge deal for us as we had to move my college son out and into a new place. The facility did everything they could to help people with reservations get some form of truck.

APRIL O. 
Évaluation :
4

Ms. Green was very helpful and accommodated us. Many equipment mixup with my reservation. I was sent from one store to another. She gave us a truck that was suppose to be taken out of service but uhaul keeps making it available. No AC in 95 degrees. Truck was not wiped down from sanitizer. Floor very slippery. I feel a discount is warranted on my invoice from uhaul.

RICHARDA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kent F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFERY M. 
Évaluation :
5

The lady who helped me was one of the nicest workers I've ever encountered and will 100 % have my business again if I ever need to move around Columbia again.

CHRISTIANADAM Y. 
Évaluation :
2

That location was hard to find

CHERYL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

luke M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

APRIL S. 
Évaluation :
4

I had a light in my storage room and it did not work nor could I get the ladies at the counter to turn it on. Why put a light in the room if the customer can't use it?

bart t.  |  Expérience générale 
Évaluation :
5

Miss Green is awesome. She was able to switch us out of one unit and get us in a climate-controlled unit available. Our prayers were answered when we had her helping us on that day. She provided excellent service.

Sabrina D.  |  Expérience générale 
Évaluation :
5

I enjoyed working with Miss Green. She was extremely helpful. She answered all of our questions and was able to get us the right space we needed. She has exhibited a great example of excellent customer service.

Sabrina D.  |  Premières impressions 
Évaluation :
5

The manager was professionalIs an Attentive to my questions and concerns. It was truly an enriching experience

willie S. 
Évaluation :
5

Staff was helpful and Professional!!!

WILLIAM W. 
Évaluation :
4

Make sure that customers are charged for the correct mileage for round trip in town

Terrence H. 
Évaluation :
1

I was charged an additional 40 $+ after returning the truck on time and with more gas than when I picked it up. The lady who took my return was the person who cleans the equipment. Poor, poor service.

Cassidy M. 
Évaluation :
5

Everything was great

William W. 
Évaluation :
2

The truck was barely above E when we got it. The lady in the morning was super friendly but when we got back at 2pm the lady that was there was pretty rude. She seemed bothered by having to interact with customers. (2pm 7/24)

Emily H. 
Évaluation :
5

I was bummed that my original reservation was no longer available and I had no choice but to take a unit 2X the size of what I need but the lady at the front desk (Shannan Green) was awesome - friendly and very helpful. I don't know everyone's name but all 3 of the gals working on 7/23 were great.

Candace G.  |  Premières impressions 
Évaluation :
1

Was unable to access my unit twice do to closing at 7pm. When I removed all my stuff from the unit I asked if i moved everything out today would i get a refund on remaining paid days th manager assured me i would because i would have left some stuff to get full use for my money paid. When i contacted customer service they said no refunds period that is a scam and i will fill out as many reviews as i can to inform people of uhauls shady practices and will never use your services again

chris t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lena M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL- XAVIER B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICHOLAS S. 
Évaluation :
1

Booked 5 weeks in advance for a 12pm to 7 pm slot. Called by office at 11am of the day to be told nothing available till 2pm and your paperwork said pick up at 2pm. I have the confirmation that shows 12pm pick up. Arrived at 2pm the small truck i needed not available so given a larger one that was too high for the entrance i needed. Drove 4 miles to my destination to discover the lock was broken and had to return to your location to have security man break open lock with hammer. Lost 40 minutes on rental and 8 extra miles that i am being charged for. I look forward to your reply and offer od refund amount for my inconvenience.

PAUL L. 
Évaluation :
5

Their customer service is outstanding. They are very helpful & are focused on providing an excellent experience.

Steven F.  |  Premières impressions 
Évaluation :
4

Staff was very friendly location was crowded, the truck was clean but the transmission seemed like it was ready to break free from its earthly realm.

STEPHENJOHN C. 
Évaluation :
5

The ladies working were absolutely great and fast and courteous

Luther B. 
Évaluation :
5

The women that are working at this location is amazing .. they rock .. !!!

AARON R. 
Évaluation :
1

The staff did not pay attention to certain things. We were told that the truck was full of gas. It was not. We took the truck 17 miles and ended up putting 22 $worth of gas in it which does not equal out to the 17 miles that we used. When we brought it up to the staff, they were rude and claimed that they were not wrong. That it was full. I presented receipts and everything to prove that it wasn't and they still were not willing to solve the issue.

DONALD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dasha s.  |  Premières impressions 
Évaluation :
5

I was there early and greeted by 3 employees who were extremely friendly and helpful. The office was well organized and the truck which I thought was new, looked new due to cleanliness. I would recommend this location to anyone and will be renting here again.

BRIAN B. 
Évaluation :
3

The truck was on empty when I picked it up. I had to immediately find a gas station.

BRYAN W. 
Évaluation :
5

Thanks so much to the two super friendly and helpful ladies at the front who helped us!! I will definitely be recommending this location to others!

Mary M.  |  Premières impressions 
Évaluation :
5

Elmwood was where I went because it was close. I had to pay extra vs. going way out of my way where your web directed me. AT least the gentleman was very helpful there.

John S. 
Évaluation :
5

Tameka and Nicole were EXTREMELY helpful! Made our whole moving and storage experience less stressful for sure.

Melissa S.  |  Premières impressions 
Évaluation :
5

Tameka and Nicole were EXTREMELY helpful! They made out moving and storage experience less stressful.

Melissa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA M. 
Évaluation :
3

Numerous broken down trucks, habitual over-booking. I have little faith that a reservation would be honored here.

Donald A. 
Évaluation :
4

Truck reserved a month earlier was not available at prescribed pick-up time. A smaller truck was available which, fortunately, was adequate. Otherwise, whole process was easy/efficient

GERALD J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN C. 
Évaluation :
1

This is the worst place ever, I've never had this many problems with service and poor management.

ADAM A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREA T. 
Évaluation :
5

Not the location I was told to drop it off too because the place UHaul texted to me to drop off was OUT OF BUSINESS. This guy from Elmwood, came over and helped me out. He was awesome!

David T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marques A. 
Évaluation :
1

I am very upset and waiting for the GM to call me

Nicole R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlin J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLETTE T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRYL M.  |  Premières impressions 
Évaluation :
5

Ladies this is Cristhian! Thank you guys for everything. Thanks for helping me with anything I needed. Moving my stuff to the storage was super stressful, but you guys were always there with smile and saying "Hey, Cristhian". Thanks for everything.

CRISTHIAN E.  |  Expérience générale 
Évaluation :
5

The counter assistant was so kind and helpful

BUFORD K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER C. 
Évaluation :
1

Our pickup location was changed 12 hours before pickup using our free miles. We got extra miles but you left off our packing blankets. The app was not user friendly. Next time I'll deal with an actual person

Jeff S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carla W. 
Évaluation :
5

Great staff

CHRISTOPHER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo V. 
Évaluation :
5

Very pleased with the experience.

ANTHONY L. 
Évaluation :
5

The ladies were very nice and helpful. They also knew their inventory and layout to find the the truck I needed, not blocked by other trucks.

LISA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

Worked with Tomega Green, she and the entire staff were friendly, helpful, and went above and beyond to make sure our experience was top notch. Moving is never fun, but they did everything within their power and worked really hard to make sure we had everything we needed to get our work done quickly and be done with the process. They were awesome! Thank you so much!

William F.  |  Premières impressions 
Évaluation :
5

Thank you Ms Green

Victoria M.  |  Expérience générale 
Évaluation :
5

Front office staff were friendly, polite, and efficient!

Michael M.  |  Premières impressions 
Évaluation :
3

Juts dropped off there - minimal interaction.

William J. 
Évaluation :
5

I had amazing service at UHaul Elmwood. Everything was quick and everyone was so kind. Temeika was great! Thank you UHaul!!

Lisa F. 
Évaluation :
4

Get a new check-in experience. The automatic check-in is horrible and never works correctly. The on-site management team had to get involved in order to get it to work and this was not the first time.

sott C. 
Évaluation :
5

Personnel who run this facility were of the most professional and caring people that make U-Haul retain its name and integrity. Thank you and if someone inquired where to store their goods U-Haul on 1037 Elmwood ave in Columbia, South Carolina would be the Facility very well managed facility.

RAFAEL or Mariel C.  |  Expérience générale 
Évaluation :
5

Truck had some problems. I reported them to attendant. HATED check in procedure. I'm NOT a tech person and don't like the photo BS with my drivers license. They can make a copy, but the "smart phone" BS is a pain in the ass. especially when their equipment wasn't working properly.

Gregg L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD M. 
Évaluation :
3

Nothing I did everything online perfect.

SHIRLEY C. 
Évaluation :
5

General Manager Meka Green was very phenomenal and professional with her work. She answer all my questions correctly and was very helpful with accompanying my rental. I will definitely be returning for more rental services. Thank you for a great experience!

JASMINE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA M. 
Évaluation :
5

Excellent service. Very knowledgeable and answered all questions that I had. The employees were very professional and Would recommend to all my friends. Thanks to the ladies . Keep up the good work. Ms. E

MARY E. 
Évaluation :
5

Amazing services

MARCUS S. 
Évaluation :
5

Excellent Service

Cory C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMBER G. 
Évaluation :
1

On May 22 I drove 3,5 hours from out of state and had a previously secured reservation for a 7,5 x 10 climate controlled storage unit at the Elmwood Avenue U-Haul storage facility. The initial unit I was provided was occupied. After another second floor unit was finally identified I found out the elevator was broken. It appeared that this was related to the fire alert feature of the elevator which continually beeped, had a flashing red light and kept the elevator on the first floor. I mentioned this to the office staff who told me this happens all the time (sounds like a safety/fire code issue to me). I was told my options were to carry my stuff upstairs or pay more money for the same size unit on the first floor. I requested they honor the pricing on my reservation due to this inconvenience and was told it was not their fault their elevator was not working and they refused (I never heard of a business not taking responsibility for not having basic functioning equipment that is integral to the service they provide). Due to the inconvenience I requested that they escalate this to the manager who was not on site at the time. She was called but refused to honor my pricing. While at the Elmwood Avenue location I attempted to call U-Haul customer service but didn't get through to a representative due to unacceptable hold times in excess of 30 minutes. This whole situation seemed like a classic bait and switch scenario and I decided to take my business elsewhere to a storage facility that actually cared about their customers. I spent in excess of 2,5 hours trying to work this out at the Elmwood Avenue U-Haul location which also included calling, securing and driving to a competing facility. This was a very bad experience which suggested that U-Haul does not care about my time or my business. This is particularly disappointing since I have 4 U-Haul equipment rentals between May and August. Based on this negative experience I would never use the Elmwood Avenue storage facility and would highly discourage anyone else from doing so.

Enid B.  |  Expérience générale 
Évaluation :
4

Melvin from the Elmwood location was super helpful. However, I had to go to 3 separate u haul locations because my original location didn't have the reservation that I made. This is completely unacceptable and unprofessional, and I expect to receive the 50 $equipment guarantee that was promised.

JONATHAN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK S. 
Évaluation :
4

I was scheduled for a 15' truck and was told when I arrived I would have (and need to pay extra for) a 20' truck. I did not need or want a 20' truck. When opening the back of the 20' truck I saw there were no tie down straps. There were also no tie down straps available in the store of warehouse. So I was switched from the 20' truck to a 15' truck that I wanted in the first place. It had (2) tie down straps that required me to go to Home Depot in Columbia SC to buy 2 additional straps and a Master Lock to lock the trucks back latch as one was not suggested or provided. Otherwise, the truck was in good working order and the trip went well. The lady I worked with was very patient, and persistent to get everything squared away before I left, so no blame on her. It would be helpful for Uhaul not to take a reservation for the correct truck if they can not hold (keep) the reservation.

GARY J. 
Évaluation :
4

The people were great, but you need to make sure the UHaul website reflects that there is no access after 7p... it says the facility is available from 5a-10p.. The location is great so we kept our reservation, but if it wasn't for that we would have changed in order to have expanded hours...

Tagg W.  |  Premières impressions 
Évaluation :
4

Aucun

Cathy m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen L.  |  Premières impressions 
Évaluation :
5

The lady at the office (I think she is the manager) is so helpful. I reserved a unit that ended up being too small, and she got me in to a bigger unit super quickly. Very friendly and accommodating. Merci.

Josie C.  |  Premières impressions 
Évaluation :
5

Very helpful Customer Service rep at desk at check-in and at check-out. Extremely easy process!

Jeffery O. 
Évaluation :
1

This has been my second truck rental with uhaul, recently. Both times have been at the Elmwood location. During both times, the fuel and mileage were off prior to the rental. The first time, when I went out to inspect the truck. I found the fuel and mileage wrong. I went right back to the counter and the door was locked and everybody was gone. I had to wait for 15 minutes for someone to come back to the office but the office was filled with four employee's during the rental. Ms. Green was the one that handled the rental and displayed complete professionalism and great customer service skills but stated that she was going to lunch after the rental everyone else must have went on lunch or break too. Finally, an employee did come out and take a picture of it. The rental this time was different. The counter person was being rude and was upset because of something that Ms. Green was on the phone handling. she would talk to me rudely and then turn around and speak to a fellow employee, politely, with Ms. Green sitting next to her. It started with her stating numerously that they did not have an furniture dolly. i stated okay but after she repeated it. I stated, well what do you want me to do. You don't have a dolly. I went out to the truck and the fuel was wrong, I immediately returned and she told me to take a picture of it. I stated that I would like someone to come out and look at it. I took a picture of the fuel and Ms. Green signed off on it but no one came out to look at it. I was frustrated and left because I do not work for uhaul. Ms. Green has a great personality and great customer skills but the management of the facility is unreal. I reserved a storage locker on line to later find out that it was none available. This place is unreal. I was charged for 79 miles and went less than 10 miles. unbelievable. i can try to secure cc video from the storage facility and several witnesses to attest to time and location. thanks for your effort in this matter.

Terence W. 
Évaluation :
5

I was in a car accident they day I moved in and couldn't unlock my unit for my movers. The kind ladies in the front moved me to a new unit without hesitation. Truly the best storage experience I've ever had!!

Kennedy R.  |  Premières impressions 
Évaluation :
5

Miss Green at the Elmwood Uhual location was extremely professional, provided excellent customer service and was helpful in getting us the proper truck and equipment that we needed for our relocation. I would recommend Miss Green to work with family and friends again if they are in need of a moving truck.

Damion J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CRAIG S. 
Évaluation :
5

Great customer service,went over and beyond the call of duty,great people

Danny M. 
Évaluation :
4

The staff in the Elmwood street in Columbia SC location were outstanding. They went beyond what was expected of them. The manager made sure that i was not over charged.

Gloria L.  |  Expérience générale 
Évaluation :
3

Terrence & the African American girl assisting him on Thursday April 30,2021 around 12p were awesome!! I appreciate their help!

Fontay B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

theresa h.  |  Expérience générale 
Évaluation :
5

Didn’t have any issues, staff was professional and very helpful 🌟

Mary O.  |  Expérience générale 
Évaluation :
5

I got the best help when I felt all was lost ! So glad I came to the elm wood location. I own a moving company and this is by far the best service I've had with a U-Haul! The Gm Miss Green was fantastic!!!

donnie b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan C.  |  Expérience générale 
Évaluation :
5

The manager Johnny Jenkins and his staff was very helpful and professional. They helped me in every way possible and i appreciate all that they did. The store was clean and the Team members uniforms was clean and well groomed. I would be happy to recommend his site to my coworks and friends. Thanks again

CAROLETTE T.  |  Premières impressions 
Évaluation :
5

The entire process was smooth. Staff at pickup location at N Tryon (Charlotte, NC)location was efficient and professional. Staff at Elmwood (Columbia, SC) made the final step a breeze; professional, informative and courteous .

Mary O.  |  Premières impressions 
Évaluation :
5

The representative Sharon was very helpful towards my moving process. Her customer service was so impeccable, I believe she deserves a promotion. I appreciate everything she has done.

Akira M.  |  Premières impressions 
Évaluation :
5

Porsha was very helpful. Excellent customer service.

Kathleen J.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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