Customer Reviews for U-Haul Moving & Storage at Enterprise Way

4 875 évaluations

2076 Enterprise Way   Kelowna, BC V1Y6H7

(250) 762-8306

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(250) 762-8306

2076 Enterprise Way
Kelowna, BC V1Y6H7

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Customer service person who took care of me - bane started with a B- and should be on my file, was polite efficient and so gracious. She understood about my credit card fraud and explained the different ways I could pay for my unit without USA credit card. She is a true service person. Great employee

MARY D.  |  Premières impressions 
Évaluation :
5

The guy helping me went above and beyond

Robert M.  |  Premières impressions 
Évaluation :
3

Front desk service is EXTREMELY SLOW to the point of being extremely maddening. Either you need more staff or to have more staff working inside. The way customers are handled is also VERY INEFFICIENT. Quick questions/drop offs etc vs longer front desk needs could be run in a more efficient way which could be standard company procedure across all Uhaul locations. I was very frustrated by the wait & also not overly impressed with the girl working at the desk.

Melanie N. 
Évaluation :
4

friendly knowledgeable Thank you

Murray P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jea Hun J. 
Évaluation :
5

Able to source my hitch at a reasonable price and timely manner. Well done.

pearse K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pam C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dianna F. 
Évaluation :
1

I would recommend this place if my friend was desperate for a moving van like I was. I ended up being charged a total of $114,8 to use a van that came dirty (couldn't see anything from the back up cam) and for some terrible customer service. The guy at the counter was useless. I also didn't get my dolly and I go charged for it. The guy just handed me a key and said look for the number on the van, said nothing about having to grab the dolly myself, I assumed people at this place got paid to do more than just sit on their asses. But I guess I was wrong. Also I live in Canada!! We have some very icy and snowy roads, this van was horrible in the snow and on the icy roads. Over all I am very in pleased with my experience and wouldn't rent from you guys again.

Keisha H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pedram D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ross J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin T. 
Évaluation :
5

every Rep was helpful and friendly. thank you all

Roy C. 
Évaluation :
4

More staffing to reduce line ups.

Bart M. 
Évaluation :
5

Quick, easy, good value, and did exactly what I needed it to do. Thanks for all!

Nick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter H. 
Évaluation :
5

They were fantastic helpful with everything that had happened to me, heard what they had told me from the previous location. Great staff.

Kenzie R. 
Évaluation :
5

The staff made the experience great

Ashley L.  |  Expérience générale 
Évaluation :
5

FABULOUS SERVICE, GREAT PROFESSIONAL INSTALLATION VERY GOOD COMMUNICATION, ON TIME , GREAT PRICE , EXCELLENT QUALITY OF PARTS AND ACCESSORIES . THANK -YOU U-HAUL

Casey F. 
Évaluation :
5

Easy to deal with, except long waits on the phone.

Tom S. 
Évaluation :
5

We found the facility very easy to use and all the staff that we dealt with very helpful and friendly. Excellent service. We just wonder why the alarms keep going off. They are very loud and seem to be constantly going off. We were there for a couple of hours each day for 2 days and that was a little disconcerting.

Marianne L.  |  Online Move In 
Évaluation :
5

Oil ratchet straps and replace the straps

Paul S. 
Évaluation :
5

Trailer was full of snow. Had to request it be cleaned out.

Eugene S. 
Évaluation :
5

I was so very impressed and so very pleased with U-Haul. All the employees I dealt with were very professional, helpful and very friendly. They are definitely a big asset to U-Haul. The storage unit @ Enterprise Way in Kelowna BC was exceptional. It was not only super clean but very safe and secure. I will definitely recommend U-Haul to everyone I meet and know. I'd like to give a big thank you to everyone at U-Haul and want them to know how much I appreciate everything they did for me...keep up the great work! Maureen

maureen b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bill C.  |  Expérience générale 
Évaluation :
3

We just moved and we rented a truck from Uhaul at the Enterprise location, 2nd time. The truck was clean however, the windshield was very dirty. Looks like it hasn't been cleaned for quite sometime. The truck sounded like it needed to be tuned up. Sounded like it could stall.

NICK P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin H. 
Évaluation :
5

A short notice request on my part and U-Haul came through with flying colours. Merci.

Sherry A. 
Évaluation :
5

The last experience was absolutely terrible, I am a man of second chances. They recovered my bussiness this time with over the top service. Merci 

Benjamin D.  |  Premières impressions 
Évaluation :
5

Please post accurate hours for storage online. It wasn't a deal breaker for me however when I was searching options it was one of the reasons I choose uhaul.

Laura B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adriano C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gilbert A.  |  Expérience générale 
Évaluation :
5

Very smooth experience. Staff were very helpful and informative. Truck ran great. Returning truck was easy.

Ryan H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard V.  |  Premières impressions 
Évaluation :
4

We have rented thru this office 3 times in the last few months. The staff are all friendly and helpful. We would definitely use them again

Linda W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

jatinder S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ivica S. 
Évaluation :
5

Great staff

JOYCE M. 
Évaluation :
5

Excellent customer service. Thanks everyone

Desiree M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly I. 
Évaluation :
5

The staff at this location were so kind. They went above and beyond when we were picking up our trailer. Our truck's electrical connection wouldn't work with the trailer, and as I was standing in line to cancel our reservation, one of the managers approached to ask what the difficulty was. About half an hour later, me and my kids were pulling away with the trailer in tow. Absolutely outstanding customer service. I will be back!

Christine P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory linnell S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pritpal B. 
Évaluation :
2

This is the second time in a month I've used this location and both times it was a mess. I tired to pick up a truck I had rented, the truck wasn't located where the site said it was. I went and talk to an employee and found out the truck was parked behind the building. Because it was behind the building and no one could see it, it was covered in several inches of snow and ice. I asked for a snow brush and scraper, no employee offered to assist. And the equipment I had rented was not in the truck.

Allen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Rien

Donald H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

mike c.  |  Expérience générale 
Évaluation :
5

The wipers need to get replaced. The winter tires were terrible.

Jesse E. 
Évaluation :
5

Nothing. Service was perfect. The parking lot was FULL of returned trucks when I arrived. I figured It'd be an hour to return my rental trailer. A staff member who came out to move a truck, saw me, and checked me out in less than 10 minutes, without me even having to enter the building

Randall S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyrone R. 
Évaluation :
5

Explain where to find the barcode to scan to verify correct address when doing after hour drop off.

Remi E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan A. 
Évaluation :
1

When someone rents something you should probably tell them when you're cutting their time to less than a quarter of the 24 hour rental you advertise but still charge them for a full day rental.

Ben S. 
Évaluation :
5

Very happy and staff were incredible at this location : )

Chris S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN O.  |  Premières impressions 
Évaluation :
4

Great! Although I wish there was more signage closer to the road on how to get into self storage as I had to drive around to figure out it was at the back!

Leah B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald L.  |  Expérience générale 
Évaluation :
5

The only thing I would change is make it a little easier to figure out where to drive to get into the storage units. Have some type of signs with arrows or something so we know where to go. It is a little confusing. But besides that, the staff where awesome, very polite and professional and the prices are really good compared to other places in Kelowna. I would totally recommend UHaul. 

tracy l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy K.  |  Online Move In 
Évaluation :
5

Trailer had some lights that didn't work and the left fender was bent. Everything worked normally though.

Eric F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alan N. 
Évaluation :
4

The smell of smoke was nauseating and had to dry with the windows down the whole time.

Ryan E. 
Évaluation :
5

I was very impressed with the customer service and loved how quickly they hooked up the trailer to my truck and bringing back was so quick and easy

Elisa B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LOGAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mihail R. 
Évaluation :
5

I love ALL of whom I have met (and their are alot of employee's). Great Vibe, Fun Front Staff!!! have used you 4 times in the last 5 weeks and I have had an amazing experience!!! Thanks Guys! Moving is hard enough…. You guys Cheered me Up

Mariana M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Monica S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie L. 
Évaluation :
5

Coffee and donuts? Kidding aside, front end staff were friendly and knowledgeable. Equipment was in well maintained condition (6x12 trailer) Lot staff as well, friendly and knowledgeable. An overall pleasant experience! Other business' could come here, to learn how to look after customers!

Gordon K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Navdeep P. 
Évaluation :
5

Everything is awesome but you do need a specific kind of lock if you want to use the storage units there.

Jonah M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MingYu C. 
Évaluation :
5

Very efficient and professional.

Dean R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

BreeAnn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Spring J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

paul M. 
Évaluation :
1

When i arrived to pick up the vehicle i was told that i couldn't rent the vehicle and was bumped out of line. The reason was that i returned the trailer late the previous year. It would have been nice to know that before i reserved it and flew in from Prince George that morning. Then when getting the vehicle during the inspection the fuel wasn't full. It was under 3/4 and the guy said it wasn't a problem just fill it close to the 3/4 line. I felt that it was going to be a problem and should be full when picking it up then i would return it the same way. This is a way to nickle and dime your customers to the company's benefit!

Greig Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth Y.  |  Expérience générale 
Évaluation :
4

Very friendly gentleman at the front desk. Had some good laughs even though it was early in the morning. He came out and inspected an issue for us and quickly rectified the problem so we could get on the road.

Sean D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

steve W. 
Évaluation :
5

All good

Avraham G. 
Évaluation :
5

Super busy had to wait about 20 minutes for service

Bruce B. 
Évaluation :
2

When we went to return the truck, we were left waiting in the parking lot while the employee went to park another truck. Half an hour later, he came back. Meanwhile, another employee had jumped into the truck and begun again to compute our extra charges. His total was greater than the first employee and when the first employee finally came back they had a dispute about how much we should pay in extra charges. Not fun.

Barbara B. 
Évaluation :
5

Great staff, efficient system with rental trucks. Recommend to anyone needing g storage or hauling.

Penny H. 
Évaluation :
5

AWESOME, FRIENDLY STAFF…. would def refer U-Haul!!!

Mariana M. 
Évaluation :
3

I had rented two dolly's with the truck but when I picked up the truck I was told that location had no dollys. The employee was less than helpful and didn't even offer to remove the charges I had for the dolly until I pressed for it.

Allen M. 
Évaluation :
1

On this occasion my experience was unpleasant. Before arriving at the branch verify that they have a pickup truck available. When I arrived they told me that there was an error in the system and that they only had a 10' van available, this truck was too big for what I needed to do. Then I was charged $71 of hold in 5 times on 2 different credit cards, the girl who helped me said it was a system error. When I returned the truck I made my claim and I was only refunded $20. Very bad experience.

Kevin M. 
Évaluation :
5

U-Haul your an awesome company I wouldn't store my things anywhere else but U-Haul. Great idea U-Hau -UBox...thank you!

Denise J.  |  Expérience générale 
Évaluation :
5

Jason Lee was fabulous. He went over and above to assist us finding the ideal storage unit. Your entire staff is friendly, patient, and helpful. The building inside the office and storage units are spotless. We have expressed our positive experience to our friends and family. We recommended you to close friends of our that are in need of storage. We told them “hands down this is the only storage facility they should use….ever!”

Karen N. 
Évaluation :
5

not an improvement- a compliment… the fella who did my trailer orientation was amazing. The return fella was great

Carol B. 
Évaluation :
5

Manager went above and beyond! Great experience

Rishabh P.  |  Expérience générale 
Évaluation :
4

I am having problems understanding the move out date. I emptied the storage unit in April 2022. I understand that I myself did not empty it but Paid to have it emptied. I was told it was done.

Susan G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tarynn B.  |  Expérience générale 
Évaluation :
5

A suggestion for improvement: Make sure check-in employees tell/remind the customer to leave the vehicle in the drop off zone just outside the entry way when they return the vehicle. I wasn't informed of this and I parked the vehicle, walked to the front desk and then was told I needed to take it to the drop off area to check out. This added to my check out time and had they told me at check-in that I was supposed to do this, it would have made the rental experience even better.

Frederick F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

milad l.  |  Expérience générale 
Évaluation :
2

give me a discount on a storage unit i have paid thousands and thousands in trucks in only a few months and you say you cant give me 20$ off my unit cost or something

logan m.  |  Premières impressions 
Évaluation :
2

The only reason why I am using this services in spite of its drawbacks is its proximity to where I live. First problem, the guy Peter who signed me up, charged me for a lock without asking me. I had U-haul storage at West Kelowna location last year and I had purchased a lock already. So, I directly saw the charges on the bill. Not good! Secondly, I reached the facility around 6 30 pm and the very first thing they tell me is a heads up that they are closing in 30 minutes. OKAY! Wow..... no Hi, no Hello, no welcome to U haul etc. Just concerned about what time it says on the clock. And its not even that I came in around the last 10 minutes of their working hours when they give me a heads up. We had a good 30 minutes to get the paper work done etc. Now the guy who signed me up was interested in closing the shop and running home so he didn't care to show me to my storage unit. He gave me a map and then I was on my own in a huge labyrinth. At west kelowna location, they were way more courteous and professional. The lady walked me to the storage, showed me how to operate it and gave me some tips on locking it correctly etc.

Herschel L.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Bonny K.  |  Expérience générale 
Évaluation :
4

I had a positive, short term experience in this facility. However, from day one my password on the key card said access denied...which I mentioned to the staff. No one came to "lock me up" so to speak when the alarm went off...so eventually I ignored it. Other than that...the only issue was not being able to do autopay with my debit...so I had to wait in long lines most times to pay monthly. I'm sure it would make it much easier on the staff if you accepted debit autopay. Over all...a positive experience though.

Pam C.  |  Expérience générale 
Évaluation :
1

This particular facility had overcharged me for months as they would not allow me to gain access into my unit. U-Haul owes me 6 months worth rent due to this. When we tried reaching out to the manager, he would never come out of the office or call back. When I finally removed my belongings, I was sent another bill, didn't pay it, so was charged late fees for an empty unit. Also, no one ever seemed to know what was going and could not give me any answers. Again, when they tried to reach the manager, he was no where to be found or would not come out to talk to me. I stood many times for what seemed liked hours waiting with no answers.

Michelle P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bernd C. 
Évaluation :
3

I found communication difficult after I secured the unit. Contacting the office to speak with someone was very difficult. Not all representatives put the notes of what was discussed onto my account

lynda r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruno K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rene C. 
Évaluation :
5

The supervisor working this shift was awesome. Super helpful and informative. Fellow who hooked up my trailer was also awesome and knowledgeable. Took his time to do everything correctly, and adjust the chains accordingly to my vehicle. Well done.

Andrew D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY T. 
Évaluation :
5

Nothing, it was a great experience, very smooth process for pick up and return, great customer service.

ken L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter K. 
Évaluation :
5

Office and field staff were very friendly!

Sean D. 
Évaluation :
3

Make sure your equipment is in working order

Kim A. 
Évaluation :
5

Everyone did a great job and friendly

George C. 
Évaluation :
5

Management n staff/ Kale , Jack , Peter where so helpfull i can't Thank Them enough. Please recommend them for promotion.

Hans H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lindsay A. 
Évaluation :
5

They were nice to deal with. Pleasant personalities. Just enjoyed it.

narinder S. 
Évaluation :
5

Inside the Ubox needs more tie down rings to secure contents. There are none at the front which will be problematic for objects shifting. It would be great to see them more like big steel box where there are rings along the whole top and bottom to make sure things stay in place. Would also love to weigh the box on site to know if we are over 2 000 lbs as we are leaving the province and won't be able to adjust the box if it is over weight and cannot afford a surprise charge.

LOGAN G. 
Évaluation :
5

I have had the experience with uhaul a few times where the reserved equipment is not available. In this case your employee - I wish I could remember his (maybe Darren). Went above and beyond for me to solve my problem. This guy was amazing and should get a raise. I am not sure that I can completely trust uhaul as a company as they have left me hanging a few times - always in very sensitive situations when I desperately needed the exact equipment I reserved to be at the location I reserved it at the right time.

Patrick L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maxine H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAWN M. 
Évaluation :
5

Merci.

LShannon M.  |  Expérience générale 
Évaluation :
5

Some times at the change of school season, they are so busy. Recommens reservation.

Charles K.  |  Premières impressions 
Évaluation :
5

The staff at uhaul were super helpful and kind. They went above and beyond and it was so appreciated.

Alexis W.  |  Expérience générale 
Évaluation :
4

I appreciate you supplying the lock. Your infectious employee with the ponytail and beard was awesome to deal with. Merci.

Steve W.  |  Expérience générale 
Évaluation :
5

Great price, climate controlled and well facility wirh friendly staff. Vaughn was especially helpful, from renting a truck to helping us get started with our storage locker.

Tim L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Volodymyr V.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jill y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yves M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerry H.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

jordan c.  |  Expérience générale 
Évaluation :
1

The guy at the counter was friendly and answered my question the guy that sat in the truck that told me I had 30 minutes to move my stuff in after Uhaul had changed my time of pick up on the truck from 9:30 to 1:30 was a typical millennial. To him anything uhaul could do that was awful was "not my problem" I hate dealing to uhaul I had to rush and damage my furniture and walk away from items that wouldn't fit.

Reid J.  |  Premières impressions 
Évaluation :
5

When we arrived there were 11 people in front of us waiting to be served and only 2 people behind the counter. A third person showed up shortly thereafter which did speed things up. We dealt with Vaughn who we cannot say enough good things about. In addition to apologizing to us for the wait he was very cheerful, very thorough as he walked us through the whole process and worked hard to get us on our way as soon as possible. Overall, we were extremely happy with the service we received and the registering for storage process as a whole.

Donald L.  |  Premières impressions 
Évaluation :
5

Was really pleased with your facility. Well run. Friendly staff and very knowledgeable. I will use this facility again.

Collin W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shirley e.  |  Premières impressions 
Évaluation :
5

Staff are excellent… friendly, helpful and knowledgeable regarding storage facilities.

Kim O.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tammy s.  |  Premières impressions 
Évaluation :
1

I will never use uhaul again. I was told my storage unit would be prorated since I didn't need the full month and that was not honoured. The staff do not know enough about their job. They do not answer the intercom or the phone so you have to go all the way back to get them to help you with THEIR mess up. And one of the bay doors is always broken. HORRIBLE

Sarah S.  |  Expérience générale 
Évaluation :
3

There were transient people in the storage area several times which made me feel less secure leaving my stuff in the loading area betweeen loads. It's often hot in the loading area and the a/c doesn't seem to be working/a priority for them, they close the gates on the exit early so we've had to back out of the loading are with a trailer, quite often only one door is working in the loading area, quite often the bathrooms are out of supplies.

Jessamyn M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mellissa C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rebecca k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alexandra Jennifer m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonny K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeanette L.  |  Premières impressions 
Évaluation :
5

Supervisor at Kelowna at 7:30 AM sept 19th was very helpfull taking time to walk thru entire procedure from start to finnish

Bob M.  |  Premières impressions 
Évaluation :
5

Vaughn the guy that works the desk was amazing and so helpful

Ashley L.  |  Premières impressions 
Évaluation :
5

The front desk guy was super great !!! I enjoyed my experience here a ton as I have never used a storage unit before, he was very knowledgeable and extremely generous I will definitely be recommending this place !!

Stacia D.  |  Premières impressions 
Évaluation :
3

My only comment is I was told the units I reserved were on the bottom floor and when we showed up the units they gave us were on the second floor. Not an issue normally but we were moving very heavy gym equipment and I was very specific. It was disappointing to say the least.

brandon t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon A.  |  Expérience générale 
Évaluation :
3

Even though we had made a reservation and confirm it, when we arrived, we were told that the storage that we had asked for was not available. They gave an alternative storage of same size but charged us more than what had in our reservation. No one was available to handle the issue and we ended up paying a higher price for 5 months.

Parag S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zoltan N.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cheryl S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S.  |  Premières impressions 
Évaluation :
1

Most staff is helpful. An acting manager named lalit was terrible. Major confusion with my unit as uhaul apparently does not have an efficient means of tracking customer storage unit. While dealing with the situation with a helpful employee named jack, lalit the supervisor came over and threatened to evict me because I was there after hours trying to get access to my unit (accompanied by one of your employees). Overall using uhaul has been an awful experience and seeing the supervisor of that branch act in appropriately in a stressful situation is the final straw for me, my partner and all of our friends in Kelowna.

mike c.  |  Premières impressions 
Évaluation :
1

Worst experience ever with any service. I also rented a truck which was a similar experience. -there wasnt a time I went to access my unit when there wasnt sone issue requiring me to see the front desk starting with check in when they rented me a unit that was already occupied. -twice I attended my unit and found a circular lock on my unit. It wasnt until the 2nd time this happened that I was told they required this terrible lock -i enrolled for autopay when I checked in but was never billed for the first month and I incurred a late charge. I then went online and set it up (again) but then continued to get delinquent notices in the mail -staff ranged from indifferent to quite helpful but in general I got the sense there were not enough staff to deliver much of a smooth experience -lastly your app is not great and doesnt seem to talk to the local sales system -I will never if given a choice deal with Uhaul again

COREY K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JingNamTrevor L.  |  Expérience générale 
Évaluation :
2

I usually don't take the time to write these but thought this was important for you to recognize some issues that your company has. My original truck was cancelled at this location and I was told that the next similar truck was about 1,5-2 hours away. I went in to try to find an alternative and the East Indian guy working at the front desk was very rude to me, kept talking over me and at one point told me to be quiet and call "that" number, even though a number had not been provided. He didn't try to help me one bit. I asked him what the point of making a reservation was and he simply said that it wasn't guaranteed. So I said, you mean to tell me that the company makes a hundred reservations and only fills like 10 of them and he replied, "yes"! I asked again for clarification to make sure that I was hearing him correctly and that he understood what I was asking. Same response. As I was in the phone, on hold, with a number that he finally provided me, his co-worker came up and asked if I needed any help. I told her my issue and she provided me with an alternative to get a smaller truck but take multiple trips. Although not the ideal situation, it was a far better than not having any truck or solution to the problem. She was also there the day that we picked up the truck and was very helpful once again. Needless to say my experience was not what it could have been if I hadn't of been treated with such disrespect and rudeness. You're very lucky to have someone like the girl that smoothed things over otherwise our experience could have been a whole lot worse.

Scott W.  |  Premières impressions 
Évaluation :
4

Despite the pressure of busyness at month end/beginning, the staff was cool & collected. That's appreciated!

Glen P.  |  Premières impressions 
Évaluation :
5

Thank you. Excellent service and friendly staff.

kader c.  |  Expérience générale 
Évaluation :
4

The automatic lighting goes off too quickly and the elevator needs to be adjusted to the floor height. It's the worst part about moving is banging around an uneven elevator and losing and breaking things that fell off the carts.

Christa S.  |  Expérience générale 
Évaluation :
1

Simple easy instructions. Paid over the phone. Was a fight to get a lock. Horrible customer service over the phone

jordan c.  |  Premières impressions 
Évaluation :
5

Very clean facility with very friendly and helpful staff. Excellent office hours.

SCOTT S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shannon W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ursula F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nakita E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn M.  |  Expérience générale 
Évaluation :
5

The service was awesome and the staff was very helpful

Christina S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kyle G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol S.  |  Premières impressions 
Évaluation :
4

Need access time to extend

Ryan R.  |  Expérience générale 
Évaluation :
3

While lineups at counter moved slow I appreciated the time given when my turn came, helpful, polite and friendly staff

jeff t.  |  Expérience générale 
Évaluation :
4

I was disappointed in the fact that I was not refunded for the days not used for this month's rental. Merci.

brenda s.  |  Expérience générale 
Évaluation :
5

Very good protection uhaul best and I trust a haul thanks for your

Loretta Lynn D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary P.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Gregory H.  |  Online Move In 
Évaluation :
5

Long waiting time at the check in

Grant B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amad S.  |  Premières impressions 
Évaluation :
5

After a few trips to my storage unit, I'm not sure I could tell the difference between a climate controlled unit and one that's not. I paid for the former. Other than that... service was outstanding!

DICKSON M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACEY L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emma V.  |  Expérience générale 
Évaluation :
5

The only thing I have problems with is the website and problem I had with auto payments not linking my account. The staff is amazing and helped me out more then once!

Kaitlin D.  |  Premières impressions 
Évaluation :
5

The gentlemen who helped me was awesome, helpful, friendly and made the experience a good one. Only negative comment would be entrance door not working so long way around to get to storage but love the drive in and unload

Barb M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jilly-Ann G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B.  |  Expérience générale 
Évaluation :
4

Bathrooms always need toilet paper. Better contact for monthly bill payment on phone. Especially holiday weekend.

sharron s.  |  Premières impressions 
Évaluation :
5

Bien

Edward P.  |  Premières impressions 
Évaluation :
5

The staff was amazing and the whole facility was clean. A bit of a maze inside the building but the map they gave me made it much easier to find my unit. I hope there is a uhaul storage facility in the town I'm moving to!

Kristi C.  |  Premières impressions 
Évaluation :
4

Really good other than there were occasional street entrenched individuals frequenting the storage areas.

Vivian W.  |  Expérience générale 
Évaluation :
1

Costumer service is horrible. I literally called 20 times for assistance and nobody would answer so I had to attend in person. My rates unbeknown to me have increased twice in the six months I have had a storage locker. Not at all happy with the service or the pricing now.

Gerald C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lynda r.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eoreca M.  |  Premières impressions 
Évaluation :
5

Great hours, full service facility not a sideline business with limited hours.

SCOTT S.  |  Premières impressions 
Évaluation :
3

I answered yes to #6, but I have to add that I would only recommend Uhaul storage if some major changes were made: 1. I know staff shortage is a major issue for a lot of companies right now but if there were more people working in the office it would really help with the congestion and the long wait times 2. Because uhaul isn't just a storage facility and it's main focus are renting out trucks it's causing a lot of problems meeting customer needs 3. Customers should not be able to book storage units online without at least having a staff member physically check that the unit is indeed available and empty! I paid for a unit on the ground floor and when I went there someone's lock was on my unit which was under my name and judging by the size of the door there's no way it was a 10x10. I tried to call the office using the intercom located nearby and no one answered which made me have to drive all the way back around to the office and wait in line and the time I could speak to someone and have the problem figured out I lost significant time that I needed to move out of another unit at a different facility making me and the person who had graciously offered to help rush, if I had hired movers this would have wasted their time and mine and costed me money 4. This caused a lot of frustration, especially because when I'd first come in to pay for the unit I requested to see it for myself which the employee didn't agree to do, but if they had this problem could have been prevented. Staff should be taking customers on a quick tour of the facility to show them how everything works and be able to see their unit to make sure it's available and empty and I know this is protocol because I witnessed one of your employees doing this with another customer 5. The broken garage EXIT door. Is a real safety hazard, because the only way to get in and out of the loading garage is through one door while the other one is unusable because a serious safety issue and I'm aware this isn't Uhauls fault, I was told a customer had run a truck or their vehicle into the door and was told that this happens a lot, so if that's the case then a better system needs to be put in place or there needs to be a staff member there monitoring customers moving in and out or leave the doors open during moving hours 6. Poor security system, I can't tell you how many times I was startled to death because the alarm was triggered every single time I was up in my unit working! I assume because people forget to put in their code the first time the enter and before they're about to leave. It's terribly annoying and upsetting, that alarm is not quiet! At my previous storage you had to put your code in only when you wanted to move the elevator UP to another floor or if you wanted to access the bathroom but that's it. If you entered your code in wrong the elevator simply wouldn't go anywhere, it never triggered the alarm. 6. Clearly the locks that you must purchase were never intended for the mechanism on the door because it's extremely difficult to put it on there and take it off, it should be a-lot easier, making it this hard creates more issues since people sometimes need to force it making it easier to damage or break and then no one can use the unit at all! 6. There's no manager on site. Your staff are doing the best they can but they are overworked, overwhelmed and lack training and experience which means they need a supervisor to handle any issues that arise Anyways I'm sorry if it sounds that I have nothing good to say, I'm quite happy with the price, the trolleys are very smooth and easy to maneuver and although I now don't have a ground level unit anymore and have not been issued a refund for my lock and one day this mishap costed me where I couldn't use my unit, like I was promised I do like the indoor loading zone and Uhauls general set up and I think it's possible for Uhaul to be so much better, I've been a customer for many many years, rented many moving trucks and I'd love to actually see them thrive and even consider helping them implement it.

geraldine j.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bryan S.  |  Expérience générale 
Évaluation :
1

Worst service I've ever experienced.

Warren T.  |  Expérience générale 
Évaluation :
4

Somebody must of BORROWED the paper towel dispenser, No paper towel either. Exit door wasn't working, 15ft truck no problem to turn around.

Russell M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jade M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley P.  |  Premières impressions 
Évaluation :
4

All good, Other than the way unit distributed and recorded were not that organized. We had a bit of hard time to find a storage that was empty and not locked by someone else. Records in the system are not reliable and accurate.

Piyaruwan K.  |  Expérience générale 
Évaluation :
5

The young gentleman who helped me was wonderful. Explained everything and didn't rush thru but very timely. Much appreciated. My only concern is he was limping badly as he hurt from an accident boarding to work, a car ran him off the road and he crashed into a tree. Management should have sent him to the Dr's or hospital to make sure all is okay. He smiled and only told me because I asked if he was ok from the noticeable limp.

Nicole P.  |  Premières impressions 
Évaluation :
4

i did forget some white plastic pieces. was never notified they were left behind. they were tucked in by the door. would have liked to have gotten them

keith g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

alvin r.  |  Premières impressions 
Évaluation :
3

Better lighting in the storage units would help.

david s.  |  Expérience générale 
Évaluation :