Customer Reviews for U-Haul Moving & Storage at Enterprise Way

Évaluation :

5

Pleasant to move into a warm clean environment

Évaluation :

4

Great - only points off for putting us at the opposite end of the elevator for loading/unloading, took us nearly 4 hours round trip moving the items from storage to the garage. That aside, place is impeccably clean. Rate was far too high, too. We were in a pinch this past spring, appreciate the accommodation.

Évaluation :

5

Excellent service. Thank you.

Évaluation :

4

Drivers side windshield wiper was starting to fall apart so was streaking on the snow highway. Rest of truck was OK. There was also no walk around with a person and I was just thrown the keys. I had no cell phone so the "URL" texted to me was really no use to me. Please bring back customer service and have someone guide to the vehicle and perform the walk around.

Évaluation :

2

The vehicle i was given worked when i drove it off the lot to my house. Then I parked it out front and loaded it up with all my belongings for the move i was making. When I went to get back into the vehicle once I was done with loading everything, the vehicle would not turn on and the battery was completely dead. I checked to make sure I had not left any lights on or anything like that, and it was the case meaning that the vehicle just died on its own. I then had to schedule a service with roadside assistance, which wound up taking 2 hours to get there and resolve the issue. Once the issue was resolved, the check engine light was then on in the vehicle for the remainder of the move. Overall I had 2 hours taken off of my 10 hour booking, and was only compensated $20 of my $220 bill. I feel as though there should have been more compensation or something else provided, given the amount of time I lost due to the faulty vehicle.

Évaluation :

3

Lower the price per mile.

Évaluation :

5

The staff have always been super friendly and ready to serve and provide help, however; they can surprise you with the type of kindness you thought was lost in society. They are a great set of people I am grateful for. Merci.

Évaluation :

5

Very freindly,, helpful and explained everything well.

Évaluation :

3

The cabin of the 15 ft truck was not cleaned and the steering wheel and all touch points weren't cleaned either!?! Come on, it takes 5 minutes and the customers will be much more satisfied.

Évaluation :

5

Merci

Évaluation :

5

Amazing customer service. Wanted to change the truck I'm renting last minute and they were very happy help. Had to go through paperwork all over again and they did it with a smile. Truck was amazing too!

Évaluation :

5

keep up the great work!

Évaluation :

5

Bien 

Évaluation :

4

I had a very good experience with my rental

Évaluation :

4

The person on duty was very professional

Évaluation :

1

Booked a 20'. Got called 1 hr before pickup. To tell me there was no 20' available so took a 15' because 26' don't have mud and snow tires. Bald shoulder on a front tire. Battery weak died after half hour with hazards and dome light on. Was told truck had 5/16 of a tank of a gas and if I brought it back with less than 1/4 tank it was a big deal and there would be a $30 charge. Truck had just under 1/4 when I started.

Évaluation :

3

Truck was covered in snow, would be nice if atleast the crusty windshield was taken care of. Other locations had the equipment in back of truck ready to go, loaded in truck, thisnlocation made me not only load it, but I had to search the entire lot for the truck by walking through slush and pushing 2 dollies and a furniture mover and searching for a license plate. One plus, the drop off was good with a friendly tech outside and promptly attending.

Évaluation :

3

Vehicle was cleaned but left the rear cargo floor wet. Makes it really slippery and most of my stuff got dirty. The truck that I got makes knocking noises when steering left to right and wanders on the road. The vehicle can't be kept straight while driving and just pulls side to side. Might be dangerous for other users. Got charged $35 of gas for the 10kms that I drove. Fuel wasn't even on the 3/4 when I got it. And vehicle was already idling for too long when I received it. Still got charged for the fuel

Évaluation :

5

Great facility. Easy to access and always clean.

Évaluation :

5

I appreciated the first month free with rental of the vehicle. I do recommend UHaul. Merci.

Évaluation :

5

I use this Kelowna location quite often for my business transportation needs, guys are always friendly and super helpful, great job guys!

Évaluation :

5

So organized very easy pick up and drop off

Évaluation :

4

I for the most part have appreciated the facility and services, But could use more clearly speaking, and knolagable staff to avoid long waits Thank You

Évaluation :

2

After a large snowfall overnight the lot was not plowed. I was sent to the back back parking lot trucking through the snow to find the truck. No snowbrush inside to brush off the truck - I had to grab one from my own car. Th eheck engine light came on right away. I had to go inside and let the staff know. An employee hooked it up to a hand held reader and told me it was fine.. just throwing a code for a catalytic converter and told me it was fine to drive. When I requested he provide me something in writing that uhual was aware of the check engine light he told me it was unnecessary and fine to drive and would not write on my paper work...

Évaluation :

5

The experience was awesome. Such a well-tun facility!

Évaluation :

5

I find U-Haul very convenient, friendly and helpful. I will continue to go to U-Haul for my truck rental and storage needs.

Évaluation :

4

Well the truck was clean inside which is fine as our streets are crap ! But I got stuck on a sciff of snow , tires don't look very good for winter driving ! Never the less took longer drive more ks than I should have but cleaned windows and mirrors when I gassed up

Évaluation :

5

Everything is good

Évaluation :

3

Staff was very friendly

Évaluation :

5

Had to do a quick move with a truck rental and storage unit. Cale helped me and my father with the truck rental and unit rental. It was very fast and efficient service, some of the best I have had in years, even though the store was extremely busy and Cale and his staff did an amazing job. I can't stress enough how busy this place was and they dealt with it like champs. Thanks again, I will recommend to everyone.

Évaluation :

5

I would definitely use u haul again.

Évaluation :

4

The device for fixing the front wheels works very rigidly and needs to be lubricated; the belts are often damaged in the place where they need to be inserted into the slot of the tightening mechanism.

Évaluation :

5

Front counter very attentive and courteous Yard staff extremely helpful and polite

Évaluation :

4

Facilities were nice and clean. Building washrooms were locked during open hours while vacant.

Évaluation :

5

All good, quick service, fair price

Évaluation :

5

was a pleasure using your storage facilities...convenient and easy to access. Merci

Évaluation :

5

Nothing different

Évaluation :

5

Amazing and secure storage. First month free. I forgot to tell them I moved out and the called to say the lock was gone and unit was empty! Highly recommend

Évaluation :

5

Staff are very friendly and helpful, good recommendation.

Évaluation :

4

When the deal is advertised as 9 AM to 5 PM then that is what it should be written up as. Not changed to 9 AM to 3 PM. If we hadn't looked at the all the paper work very closely we would not have known it was somehow changed to 9 AM to 3 PM. We caught it and it was changed to the correct time of 9 AM to 5 PM. Would have been Excellent if not for that. All was good and our move went smoothly after that. Thanks!!!

Évaluation :

4

Overall, the facility and staff are excellent, however, needing to deal with putting my access code into two punch pads was VERY confusing. Need better, clear and concise, instructions visible over top of the first punch pad. Merci.

Évaluation :

1

1 day rentals are unsatisfactory. My rental needs usually require 2 to 3 days depending on length of convention i am attending.

Évaluation :

5

Absolutely nothing. How can one improve on perfection? Fast, friendly, efficient, reasonable, etc…

Évaluation :

1

See above.

Évaluation :

4

Check in process for truck share was not working and we had to wait until the office opened to pick up.

Évaluation :

5

Very efficient, had left item in truck, realized after, they saved it for me!

Évaluation :

2

Front desk was helpful, however when returning the truck no one was around to ask for help.

Évaluation :

5

A pleasure to come into your store. Employees are extremely helpful. A great experience

Évaluation :

3

First off, The vehicle is in miles per hour. No issues. Under the miles per hour is a very gray, very hard to see km/hr. Almost impossible to read. I'm Not kidding I was practicing my speech to the cops on the highway. Am I going ninety km? Or 105? Look so close.. oh shit my eyes aren't on the road at all! Guys fix this. A fucking liability. I would be happy to Sue you folks if anything happened to me because I was trying to read the horrible Speed limit innocuously displayed to my demise. The doors on my vehicle didn't close properly. I had to fucking slam them. Not close them The line up at the location is a joke. It's always been a joke. I'm Waiting 20-30 minutes just to get my rental. Not the staff btw. You're cheap asses aren't hiring enough people or our system isn't set up Well. Do better. Oh btw? I booked everything online before I got there. Terrible. Truck was clean so you hit the low bar. Service was terrible because it took for fucking ever.

Évaluation :

5

Gas Tank should be full every time

Évaluation :

5

Peter was excellent

Évaluation :

4

I had some issues with the check-in code, it was checked by the staff, but it didn't work for me. Spend some additional 45 minutes, walking back and, standing in line, getting it corrected and going back. But all good, it was fixed quickly after that.

Évaluation :

5

Overall we were very pleased with the facility and staff.

Évaluation :

4

Storage hours don't match the website.

Évaluation :

5

Very good overall and I recommend this location.

Évaluation :

1

A contract was entered between us and U-Haul, you broke the contract and our reserved agreement prepaid. That's right you took our money/payment. Failed to deliver on the product as described 10x20, 2x10x8 units doesn't equal ten by twenty, we rented a twenty foot truck and were fortunate we were able to fit into the two smaller units. It cost us extra time to satisfy and delayed our departure having to use the second floor and elevator additional time to unload delayed our departure again and had us on the Hwy back to Vancouver in freezing weather and road conditions we should not have faced if you had kept your agreement to our contract of prepay-booking reservations for a ground floor unit the computer system 2days previous we paid for in person at Delta UhAul.

Évaluation :

5

I only had 3 minor issues, 2 of which were my fault for picking up truck in the dark. So, because it was dark I vould not see the instrument panel so could not figure out how to turn on defogger nor turn off towhaul in the night. On returning truck I did not know to drive it under blue canopy. Other than these minor issues the experience was very good.

Évaluation :

4

Have worries about finding snd seeing, on numerous occasions, homeless pple around and entering the units, setting alarms off. Keep an eye out.

Évaluation :

5

Great service! Excellent location made for easy pickup and drop off.

Évaluation :

1

This company has lost my belongings, locked me out of my unit erroneously, cut off my lock because they OST keys from my new lock that they insisted be put on. I've had staff pretending to be the manager offer to sell my belongings and been charged thousands of dollars in late fees because I couldn't move my payment date to a day I would be in town. When I had automatic payments set up I was getting multiple payments coming out at the same time. I've been told my unit was unsecured and it could be secured for a "fee". I agree and then when I get into town To go to my unit 10 days later it was left OPEN the entire time. When I have asked for my file to show the calls and communication to find out where my items were moved from their temporary unit of 2298 (because the staff locked my unit and lost the keys) and NO ONE could tell me where they moved my things. I will advise every person I meet to avoid this location AT ALL COSTS. The only decent communication I have ever had is with the customer service at head office but they don't call back either. Do better. This entire store should be closed

Évaluation :

5

Truck was not fueled up. When picked up.

Évaluation :

5

We rated No on the office hours and the access hours. Both closed at 7:00 PM. In our case, we were coming from Vancouver in a u Haul truck and needed to empty it into a storage unit. We arrived at 6 PM and were told we had to be done by 7 PM. We asked if we could stay later so we could empty the truck and they allowed it, but this conversation would not need to happen if the hours were extended to accommodate someone coming from distance and they need to empty the truck into storage. I think the hours need to be extended longer. 7 PM is quite early for people to access their storage units. Thanks !

Évaluation :

5

The past few times i've rented from here it's been very quick and smooth. Great service.

Évaluation :

1

- So many different fees - Truck was given to us dirty - No staff to help us on arrival, had to go into the building and drag someone out who didn't seem like he wanted to work there - Summer tires mounted to vehicle during the winter season...

Évaluation :

5

Amazingly friendly staff ! Well done u haul

Évaluation :

5

App failed at check in, very dissatisfying

Évaluation :

5

Great place never had storage unit before was great inside storage heated great discount for new rentals but find cost to be bit high for the size I had rented but overall was great

Évaluation :

4

Check in was a bit lengthy considering i had already competed online check in.

Évaluation :

3

Costs way more than you expect for mileage

Évaluation :

5

Staff were very helpful and professional

Évaluation :

5

Thanks for your help

Évaluation :

5

Can’t think of anything

Évaluation :

5

Great service. Better than Victoria.

Évaluation :

3

Was not informed about being charged by the km over and above other fees .

Évaluation :

5

A great UHAUL location - friendly and efficient staff along with a great selection of vehicles .... thank you!!

Évaluation :

1

It was a complete run around from reserving the truck and then to return it to a U-Haul facility. I have never had such an experience like I just had. Very very disappointed

Évaluation :

5

Keep the good service what you are doing

Évaluation :

5

Clean, quick, friendly service

Évaluation :

2

I accidentally put excess gas in. About $35 worth. I had gone over my mileage and was charged accordingly but I thought it would have been good customer service to compensate for the fuel in some way when the attendant acknowledged there was excess gas in it.

Évaluation :

5

The staff is great, wonderful and magnificent They all need a raise$$$$$$$

Évaluation :

4

U-haul is top notch storage here in Kelowna

Évaluation :

4

will use uhaul again when needed !!

Évaluation :

5

Great service!

Évaluation :

5

It could have helped to be asked if I needed any other equipment. The last time I rented a moving truck, a dolly was included, so I assumed it would be in the truck. The after hours check out on the app was a bit confusing because the app and video didn't correspond. Merci

Évaluation :

3

Dropping the truck off was too time consuming, I couldn't find anyone to help or direct me other the guy inside who told me someone outside would handle it. After waiting 30 min I just went through the after hours process and left.

Évaluation :

3

I felt that this van was not safe enough to drive long distance, through mountains and snow and ice… From the very beginning it was a very poor experience, from calling multiple places to try to obtain a trailer to feeling very unsafe and nervous for most of the drive… The first place I called did not help with finding a trailer whatsoever, they said they just didn't have any one ways, was advised to call another number and it was a Russian woman, who was TERRIBLY RUDE and incredibly unhelpful!! I then called the Powell river uhaul and they were nice enough to give me some reassurance that there should be a one way somewhere and gave me a number for the Port Moody branch? Or Coquitlam? I can't remember, anyways.. When I called them, the man on the line put ZERO effort into looking for a trailer, was told there were none in Canada and only USA had them. I then called the Findlay uhaul location in Kelowna, WHO WAS AMAZING! I think it was Colleen who helped me, she actually put the effort and research in and she said they were getting an auto transport on the Thursday of that week, and she proceeded to take my booking. She is awesome! I had to go to a different location to pick up the trailer, front desk girl was amazing and helpful. The guy who hooked up my trailer was super reluctant to do so and did not put any effort into showing me how to do it… Whatever fine, I'll YouTube and ask a friend. I went back to load my car on the trailer and the security guy onsite helped strap it down, don't know if he's a uhaul employee Jason, but he is also an awesome guy! Incredibly nice and helpful. And now onto the trip, as soon as I left Kelowna I noticed that whenever I braked, the truck veered right slightly and whenever I accelerated, the truck veered left slightly. So to say that this was terrifying through the mountains and snow, icy roads with no chains or instructions provided. Sure, I could've pulled over and called usual roadside and delayed my trip a day because I have to catch 2 ferries to get to where I was going. From what I could tell, every tire on the van was a different make, I didn't see that they were winter tires which is apparently against the law to NOT have during the winter months on the highway. All around, it was a particularly horrible experience.. You guys provide little to no instruction to the customer upon pickup, there are guidelines and warnings in the flyers but not many people actually read through those, especially when they're max stress travelling through blizzards and white roads with no winter tires…. I feel that there should be a lot more interaction between uhaul employees and customers travelling long distances in treacherous conditions. You guys are seriously jeopardizing peoples safety when scenarios like this happen…. I could've went off the road, could've had a serious accident, etc etc. Please do better. Please do more about safety.

Évaluation :

3

The whole move in online experience in store was awful. Weak wifi signal or busy servers made it impossible. Staff at desk couldn't be bothered to assist. Had to pay for lock rather than get it free because of these circumstances. I feel the cost of the lock should have been waived as it was very bothersome and time consuming and definitely not for lack of trying on mine (the customers) behalf.

Évaluation :

5

Personnel amical

Évaluation :

4

My only comment is that i went to go put something in my unit at about 8 pm I think it was and the garage door wouldnt open. I have to imagine that is for security but it would have been good to know the posted unit hours dont include the garage door opening time. Otherwise it was an easy and seamless process and i didnt worry once about the safety of my stuff.

Évaluation :

3

Pierre was excellent!

Évaluation :

5

Cake was super helpful when I ran into issues, it was my second time renting and this time was much smoother. We were give a room right off the elevator so easy with the kids!!! Merci.

Évaluation :

5

Hi Cale, Great place, however the staff at the desk have one pace. Even if there is a big line up. Of if you have a simple question it's a LONG wait. The units are not true to dimensions as there are cross beams obstructing about 10sq feet of usable space. My 5x5x8 was barely big enough for my 3/4 content of the 5x8 trailer

Évaluation :

2

I fueled up to what I picked up and still was charged $40+ for fuel. Nice rip off U-haul.

Évaluation :

5

This time I get excellent customer service

Évaluation :

4

Best uhaul i have ever dealt with

Évaluation :

4

I went to the wrong entrance when i first got there. but a staff member was super nice and helpful. Once i got to the right entrance at the side of the building, the elevator going to the 2nd floor was down all Sunday so i had to hand carry boxes up the stairs which kind of sucked, but i get it's not anyone's fault.

Évaluation :

5

Everything was excellent. The storage access hours are reasonably good. But the access to the overhead doors is lacking. We could only get people to help move in the evening and the access to the overhead doors locked at 7 pm on Saturday. With all the security measures, it would be great to have an extended time during the week and weekends. Another customer was also looking to gain access to the overhead doors as well after 7 pm. It was more difficult for us to move everything from outside through the small door next to the overhead door. We also tripped the alarm because we kept the door open too long. it was great to nave the moving carts available. We realize that our moving situation time was less than ideal but a bit more time for overhead door access would have been better and easier for us. Unless there was a way to grant access to the overhead doors with special booked access time for others in the same situation. Just some thoughts and suggestions if it can happen. Otherwise it was a great experience and all our questions were answered.

Évaluation :

5

Very nice storage units , heated, clean as well as their trucks ! This wasn't the first time that I've used U-Haul ! I definitely recommend U-Haul to anyone !

Évaluation :

3

I reserved one storage unit sized 10x10 but was given two storage units sized 5 x 5. I called in and was told there were no 10 x 10s. So i drove to the facility and they said there were 10 x 10s so my unit was changed. When i went to the unit it was full of garbage and glass. They cleaned the unit and i was able to use it the next day.

Évaluation :

5

The young lady that checked me in was cordial, pleasant and professional; put off moving my belongings out of the one and only EVACUATED building in Kelowna: Hadgraft Wilson Place. While the near 7 month ordeal is FINALLY OVER and I know my belongings are safe…the extra $200/monthly will be tough but..doable. Absolutely recommend Kelowna U-Haul with thanks.

Évaluation :

5

Very convenient access with the drive in garage and carts that are available.

Évaluation :

5

My experience with the staff at Uhaul was exceptional. They were always there to answer questions and help in any way they could.

Évaluation :

5

Cohen was really helpful & professional. She was the only one at the time and there were customers waiting. She acknowledged them and once the line up grew reached out for some assistance. She's a keeper!

Évaluation :

4

All good for storage. Thanks l also rented a 10 foot for move on 15th. The cost was much more than I expected for I think 56 km total. Other than that I am satisfied

Évaluation :

4

Other than a disconnect between the head office in the US and Canadian operations staff at both shipping and receiving/ storage end were excellent.

Évaluation :

3

Signing out was not a good experience. Keys were handed in when we had cleared out the locker but it was not recorded we handed them in. Also my partner did not know he was supposed to remove the lock and was not told to when handing in keys. They took the keys. I went back in to confirm termination and they had no idea where keys went and said they would have to cut the lock. He said when keys were handed in girl at desk was very distracted and dealing with telephone customer at same time.

Évaluation :

5

The experience was very pleasant as the staff were incredibly helpful!!

Évaluation :

4

One time staff called us cause someone/something tripped our alarm at 10am. But called me at 4pm and they didnt check our unit.

Évaluation :

2

Alarm system is almost constantly sounding and nobody cares to fix it. Lights on motion sensors turn off when working inside locker- dangerous. Mice infestation in building- rodent chew holes in my items. Supposed to have access until 10Pm through man door but security system says "area closed please see site manager for help" right after 7PM close. 1 overhead door almost always out of service. We were originally told we'd have 24 hour access to our belonging and that there would be on site security- not true. Alarm system automatically signs you out after 15-20 minutes when working inside locker then alarms are blaring again until you sign back in. Very disappointing experience for the price we paid each month/ year.

Évaluation :

5

Frequently understaffed, with a long wait, but what can they do when everyone comes at the same time. Online checkout never seemed to save more than about 30 seconds, not worth doing.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

1

I was sent to 4 different U-Haul facilities trying to store an item and to drop-off a truck. They where not able to help me and accept the promise for the rental in the end. I had to find an alternade solution.

Évaluation :

5

very impressed by the operation-the process is smooth and easy to navigate.

Évaluation :

4

The online returning process wasn't working properly. Didn't move to next step.

Évaluation :

5

Very well organized and clean. Very impresssed

Évaluation :

5

Staff were all excellent!

Évaluation :

5

My house burnt down I needed somewhere to put what I could salvage i didnt get paid til the following week and I called uhaul without hesitation the girl said we have a promotion going on right now where we can offer a free month. Amazing

Évaluation :

5

I would like to thank the manager, Cale, and his staff for their empathy & understanding dealing with me. I would recommend this facility to anyone I know.

Évaluation :

4

I liked that the storage was on site and that we have independent access to our unit. Entering the unit was slightly confusing at first but we quickly figured it out. We could drive our car directly into the large entrance and there were plenty of carts for us to use. Compared to the other storage unit we rented in the lower mainland - it is so much more convenenient, both in terms of service, price, and accessability.

Évaluation :

4

Only complaint was while I was cleaning out my locker an annoying alarm would go off every twenty minutes or so and then the lights would go out!

Évaluation :

5

Awesome company to deal with 👍

Évaluation :

5

Expeditious and super friendly service.

Évaluation :

4

Non

Évaluation :

5

Thank you for your great help!