the Manager Andrew has been awesome to work with, as the last one was a disaster, but the internal system to book and secure a spot needs work! 2 years in a row i have had nothing but frustration to get my boat in and this year im overpaying for a spot because, the system did not allow me secure the spot after i was told that I was good and even with a confirmation number i was not secure at all and I was lucky to get a spot, I told the clerk that I was ready to start paying for a spot and I was not charged and the spot was given to someone else, the system needs work, but im sure you have the right guy at the helm, andrew is great thxs

Andrew and the team were super Thank you Joe

The only thing that I saw was during the mid day (when we checked in) the staff was quite busy and the check in office was sometimes left totally un attended while each of the staff was out assisting a customer! Possibly that's not an issue at other times of the day! Very good facility!

I needed storage for 1 month and I found the facility easy to access and all the staff were very friendly!

There were people living in units beside mine. My stuff was ruined and destroyed from mice because of the people living in the units beside me. When I signed up I was not asked if I wanted the protection plan. Then I was called a liar for saying that I wasn't offered the protection plan. I will be going to the papers in Vancouver Kelowna I'm going to go write the city. I believe people were going into my locker and stealing stuff because I am missing a lot of stuff. I will definitely b protesting against U-Haul.... I'm very upset and unhappy

Staff at that office work very hard and remain professional during difficult site circumstances related to construction. I think better foresight, planning and investment on the companies behalf could have made these encounters less frustrating for us, the customers.

The storage facility was awesome, the staff was super nice (friendly, outgoing, helpful). My entire move was well organized, which all of the staff helped a ton with, and I am very happy! Thank you.

Great service and a great offer for 1 month free storage

Although it says 24 hour access that is not the case. You only have access during office hours. At this time that hasnt been a problem for me but i had hoped to have access 24 hours.

I was impressed with the staff. The General Manager, Andrew did an excellent job overseeing the rental. His customer service was impressive. Well done.

My main concern is the difficult access to the storage parking spaces in the warehouse. Very inconvenient to have to go into the office, line up, then ask someone to open the back door. When I first rented the storage space over a year ago, I was told that they would be putting in some kind of key fob or card access system. This never happened. If it had been done, I would have probably stayed there.

There was a lot of airborne dirt/dust from the renovations in the other part of the building. I would recommend an easier way to allow tenants to access the storage area rather than having employees walk/ride down to open the garage doors.

I didnt expect the cost to be so high. Problems picking up and with dropping off.