Customer Reviews for U-Haul Moving & Storage at Enterprise Way

3 621 évaluations

2076 Enterprise Way   Kelowna, BC V1Y6H7

(250) 762-8306

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(250) 762-8306

2076 Enterprise Way
Kelowna, BC V1Y6H7

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Thank you so much. The lockers were exactly what I needed and it was very helpful to have a dry load/unload bay. Only issue is the elevator does not stop properly to match the floor height. Another customer had a large picture tip because of the unevenness and the glass shattered. It should be a simple fix.

KEVIN H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

harry s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick John O.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracey E.  |  Online Move In 
Évaluation :
5

Awesome

Dawn H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark M.  |  Premières impressions 
Évaluation :
1

1) Staff put an extra lock in my storage unit even when the monthly rent was being withdrawn from my credit card every month 2) The excuse was that I did not have a proper lock in my unit, although the lock we used was a uHaul branded and recommended lock 3) When I complained about this I was informed that they had left a telephone message advising me to change the lock to a round style lock to get in line with security guidelines 4) When we rented the unit those locks were out of stock and on the recommendation of the staff at the time we used an alternative uHaul lock 5) I was unable to change the lock even if I wanted to because I was in Calgary at the time of the message and I would not have spent 550 $for a trip to Kelowna just to change the lock. 6) I had a very poor experience with your staff this time not only because of this, but because uHaul had messed up my trailer reservation for Monday, September 27 and given me notice just a day before that my trailer was a 4X8 instead of the 5X8 I had reserved in August. Your staff was not very helpful in trying to redress this poor planning on the part of uHaul blaming the central scheduling unit of uHaul for this poor treatment

Carlos S.  |  Expérience générale 
Évaluation :
4

Great size unit, the staff were helpful and friendly. My only issue was there was some trash left behind from the previous renter, including 2 syringes. I will need to sterilize the unit before I feel safe moving stuff in.

Adam F.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ajay J.  |  Expérience générale 
Évaluation :
1

I will avoid using Uhual even again. Worst company I've ever dealt with. To clarify, staff were friendly and tried to help within their limited means. I was rented a vehicle storage stall that wasn't even available as it was covered in construction debris. I walked around and around trying to find my spot, not a single person available to help me. Finally another customer helped me out. I did finally find a staff member to help me but he was reluctant to do so (but still friendly once we started walking and talking). Got my stall switched to one that was actually available. Then I needed to refund a storage lock I had just purchased as it wasn't required. Not sure why I wasn't told that when I was purchasing it. The same staff member tried to refund the lock but did not have the authority to do so. Asked manager to come and help but manager refused to do so. Told staff to have me leave the lock and it would get refunded - it never did. I called the call centre numerous times. They tried to help and emailed Uhual asking Uhaul to call me. No one ever contacted me. Worst experience ever. I will never recommend this company for vehicle storage. The hours I wasted trying to just get some help are astonishing.

Kerry L.  |  Expérience générale 
Évaluation :
2

Definitely understaffed. Purchased a storage unit. Was given no details about it, how to enter, or what. I was just given my unit number and a map and was expected to find it on my own. The other thing is… the unit that they reserved me doesn't even exist so now I have to go back, wait in line where only one person is working, to confirm the right unit number. So annoying.

Karla L.  |  Premières impressions 
Évaluation :
1

Very understaffed and disorganized. I feel bad for the couple of people working that had to juggle everything.

Aiyla F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ching Him W.  |  Expérience générale 
Évaluation :
1

Booked the storage online 2 weeks in advance. Showed up at the facility at 6:45pm with my load of belongings. I was informed that Uhaul in Canada doesn't accept the online bookings. It was confirmed, so what is that all about? Not good. Thankfully, there was a space available. However! I was told I couldn't unload because they were closing in 15 mins, although it's secure with a code etc. There I am with a rented trailer that had to be back that night, my hired help and a storage space I couldn't access. So although the space was acceptable, the service I received was terrible. Some staff friendly, others not.

Leanne A.  |  Expérience générale 
Évaluation :
4

Hi there, I 've always had great service and felt confident about leaving my belongings with u - haul. However, as I went to return my locker last, friday, saturday and sunday... I waited in line for over an hour each time. SOOOOOOO FRUSTRATING! I wasn't able to actual close my file until Monday, or Tuesday.

Barbara G.  |  Expérience générale 
Évaluation :
5

Better signage to get to main storage door. Otherwise once inside all was fabulous. Amazing staff

Growth F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol L.  |  Expérience générale 
Évaluation :
1

We took our boat out of storage in June. We waited in line to let the staff know and were told "the billing system is down" but assured our account would be closed. We were charged for storage again in July. We went in and spoke to a "manager" who apologized and told us it would be rectified that day. We were charged again in August. Again, we went in and met a different manager who apologized, told us there was a lot of staff turnover but assured us we would receive a refund that day. We were charged again in September. We went into the location yesterday and met with Cale - he handled the situation on the spot, provided us with receipts for the refund of the overcharged amounts. Cale was the first, and only, employee who was professional and dealt with the situation. Thanks very much to Cale.

Todd V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK A.  |  Premières impressions 
Évaluation :
5

The alarm that goes off every couple minutes is terrifying and annoying, possibly deafening. I was organizing my stuff one day and my gods I had ringing ears after.

Joel J.  |  Expérience générale 
Évaluation :
3

I found the irst staff member at the counter; seemed like he wasn't interested in helping us at first. This is when we first acquired the unit. The second time I went in the employee was great, very helpful and polite and was quick about getting the receipt to me and close the account.

Craig H.  |  Expérience générale 
Évaluation :
2

The facility is lovely. Everything is brand new and has plenty of space. A complaint I have is that every time I used the bathroom, it was always dirty with garbage overflow, dirty floors and toilet & the sink always had gross stuff in it. Also only having 1 bathroom for a facility that size is ludicrous!! At the very least there should be a washroom on every floor. The times I'd gone to my unit there was a young woman pushing a cleaning cart, yet I seen her spending more time texting and talking on her phone then pushing a broom. Regarding access to the facility, it should be a 24 hour availability. There's already security in place so why not have 24 hour accessibility. However I've had interactions with the manager who is extremely nice and accommodating. The rest of the staff were fairly helpful, yet you can tell they don't really care about the job.

Danielle G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNIFFER O.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Scott H.  |  Expérience générale 
Évaluation :
2

I paid for an extra month because I was waiting for the carpet to be laid in my new place new place I was out by September 3rd but paid for all of September and have not heard back from the manager about getting reimbursed

Wayne M.  |  Expérience générale 
Évaluation :
5

I only changed rental sites since I needed a larger one. I find U-Haul efficient and convenient. Kind regards, Bryan Proskiw

Bryan P.  |  Expérience générale 
Évaluation :
5

For being a first time storage renter, the setvice and facility were both great

Dawn H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laurine O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

malcolm f.  |  Expérience générale 
Évaluation :
2

Online, U Haul central and local counter systems are not coordinated well enough for efficient service. Several simple misunderstandings with the locker, length of rental, hours open, no direct line to contact the upcoming rental lication makes the process total chaos and costly foe UHaul and the the customers. Merci

Stephen S.  |  Premières impressions 
Évaluation :
1

This location has horrible customer service, very unclear hours of operation and the laziest staff I have ever encountered. I highly recommend NOT GOING HERE! They only care about signing you up and making money, but when you need help or are done using a service they throw you aside and leech as much as they can from you. I will NEVER use U-Haul again; especially this location. This has been the worst company and facility I have ever encountered. DO NOT GO HERE!!

Sidney T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neill M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephane P.  |  Premières impressions 
Évaluation :
1

This place is dirty, has a horrible layout & parking lot, unfriendly useless staff & owner. The floors aren't even flat for you to roll the carts down. Drug addicts constantly camping out there and doing drugs in the building. Wouldn't recommend to anyone.

Alexandra F.  |  Expérience générale 
Évaluation :
3

Some staff is more knowledgeable than others. Some staff explains more than others. Some staff puts in more effort than others. We dealt with 2 different staff on the same day for the same renting of a locker. Plus my name is not right. Question #2. 1st guy yes. 2nd guy no.

Danna j.  |  Premières impressions 
Évaluation :
4

Would like to have 24/7 access to the storage facility.

David K.  |  Premières impressions 
Évaluation :
2

Very disappointed

Lawrence G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra B.  |  Expérience générale 
Évaluation :
1

The reservations were always wrong, no lights in the unit or hallway, my unit was given away after I checked in, only one staff was helpful, terrible experience.

Kristen H.  |  Expérience générale 
Évaluation :
1

Either this facility was often understaffed, staff were nit trained or managed well or Management simply did not care, the response times to serve a customer were slow, the bathroom facilities were normally disgusting and garbage in and around storage areas were noticeable and left out. As well, the drive through entrance and exit did not function well or were often out of service. In the plus side, most staff were friendly and helpful even when they seemed overwhelmed by the volume of customer interactions.

Dave B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyler W.  |  Expérience générale 
Évaluation :
4

Lights didnt work that well on move out day

Michael P.  |  Expérience générale 
Évaluation :
1

Worst storage experience of my life. First reservation was lost and then made into a completely different than what I asked for the second time. Third reservation was given away after I had checked in. The hours on website says access till 10 and they kicked me out before 7 and told me "they kick people out at 7." Unreal.

Kristen H.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

LYN A.  |  Expérience générale 
Évaluation :
4

We’d use u-haul again!

Terry B.  |  Expérience générale 
Évaluation :
4

Overall service was good

Donald F.  |  Expérience générale 
Évaluation :
5

The young man that helped me yesterday was so nice and knowledgeable. Very pleasant as was the manager. Very impressed with the customer service, as has been the case each and every time my son or I rent a u-haul truck. Am very glad I was able to secure a storage unit from you. Sincerely, Lois

Lois B.  |  Premières impressions 
Évaluation :
4

More moving dollies needed.

Rhonda b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol L.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lindsey S.  |  Expérience générale 
Évaluation :
1

Access hours are unreasonable. Elavator in bad need of programming, doesnt stay open long enough. And is not set properly Level on second floor. I would think Hydrolic leak which is not properly fixed. Alarm's are not programmed properly. ( I go and open my locker, Close it and open again and Alarm goes off. Not Very Good at all. Alarms Go off all the time making it redudant, and useless. Nobody cares about alarms. They should be turned on only at night-time and a Security Officer should come not staff. Air Conditioning was not on at the srcond level making it unbearable this last week. And some of my antique Collection was littered with debris from maintenece cutting holes in the ceilling from leakage repairs. I have photo's to prove. The manager was very helpfull though. Considering Lack of help during the end of the month times. Very busy here in Kelowna. I hope these comments will help rectify some of these issues. Thx Hans Horn.

Hans H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kaye B.  |  Expérience générale 
Évaluation :
3

I hope that there's enough staff that can accomodate their customer. Everything was great except that the progress for the line up was taking so long due to staff shortage..

Roxanne D.  |  Expérience générale 
Évaluation :
5

I managed to just barely fit my items into a 10x10 unit, it would be nice if there were more larger units.

Teresa G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tara H.  |  Premières impressions 
Évaluation :
4

Alarm goes off when I open locker even though I have signed in,

Bryan S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DANE P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosanna V.  |  Premières impressions 
Évaluation :
5

The staff that helped me sign up were great!

John D.  |  Premières impressions 
Évaluation :
1

Lengthy line up due to only one staff member "present" at the desks, entry drive in door for loading was inoperable due to circumstances - which is fine - however this was not explained while at the desk - had to find alternate route on my own which ate up quite a bit of time. On day two of move in the elevator was down - which again is fine - however there is only one set of stairs that lead to the upstairs...??? No secondary elevator?? No second set of stairs? No estimate on when the repairs were going to be performed or completed. Furthermore, lots of individuals disregarding face masks - no staff to enforce mandatory mask guidelines. Lastly, they've so far charged me for my pre-authorized amount for my van rental, however, I used significantly less kilometers than I had estimated. No final breakdown of the final bill was emailed to me. Staff was friendly enough, but this facility is lacking some fundamentals in some significant areas as outlined.

ryan v.  |  Premières impressions 
Évaluation :
1

Lots of staff running around but no one to help you out. Waited in line fir a very long time. By far the worst customer service that I've experienced in a long time

sheila s.  |  Premières impressions 
Évaluation :
5

The staff at this location is very friendly and helpful. They deserve a raise! ;)

Suchit S.  |  Premières impressions 
Évaluation :
5

Best in class customer services from all of the staff at Enterprise Way that I had a chance to interact with

Carlos S.  |  Premières impressions 
Évaluation :
3

I paid for a locker cc put on it, I already had a locker so they cancelled second. Took cc off my first locker and charged me a 15 dollar late fee. Had to go to office to straighten out as website did not work and no one waaas answering the phone, arted 50 minute wait

Marie F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT J.  |  Premières impressions 
Évaluation :
2

Not to put the staff down but lack of training. Inconvenience when told after 10 hours travel I needed a certain kick which I would have drive to another location to purchase Very disappointed

Lawrence G.  |  Premières impressions 
Évaluation :
1

Renting a truck is easy and convenient but storage with uhaul is not. It's overpriced, the access hours are inaccurate, the elevator and bathroom were gross, and they double charged my boyfriends credit card for his storage unit and then locked him out of it anyways(for apparently not paying). It took an hour to get someone to come down to unlock it while we were trying to move. Staff were friendly but they're clearly understaffed. Every single time we've gone to get something from our units in the 3 months we rented for, either the gate was locked early or the floors were being polished so we were denied access to our specific units. I don't know why they need to polish the floors so often but don't clean the elevator or bathroom. We pay close to 200 $EACH for our units and to be locked out 2 hours early after driving half an hour to our belongings is disappointing and frustrating. We can't even call to see if we would have access because it takes an hour long hold to reach someone at the store. Access clearly says online 5am to 10pm but gate was locked at 8pm, sometimes even 7pm. Truly disappointing 3 months.

Bailey T.  |  Expérience générale 
Évaluation :
4

The directions could be better to the back of the building...and a lil clearer on the phone what kind of if u will need to r my a truck and a unit

Wayne K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandrine R.  |  Premières impressions 
Évaluation :
2

Guy at the counter clearly didn't want to be there. A young guy said he hurt his back and the manager decided to ignore the line up for a half hour while he filled out an incident report. Instead of just telling the younger man to sit and wait for hit while he saw to a couple of the customers he decided to make the customers sit and wait instead, at least one of who left. I would've too except the storage closed at 5 and it was nearly that so I don't have a choice. He didn't seem happy any of us were there.

Zazh S.  |  Premières impressions 
Évaluation :
5

Amazing service

Cindy W.  |  Premières impressions 
Évaluation :
4

Had problems both times trying to enter the facility

STEPHANIE G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cheryl L.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ivan H.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

lorien l.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mallory W.  |  Premières impressions 
Évaluation :
3

Needs to be open later, and specially on Sundays.

TODD J.  |  Premières impressions 
Évaluation :
1

The uhaul agent wasn't able to pull up my locker reservation even though he was reading the reservation number right off the email you guys sent me when I booked it. I ended up having to rent a bigger locker and now I'm paying an extra 20$ a month. Not impressed

Chris L.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Susan H.  |  Premières impressions 
Évaluation :
1

After Andrew left the Kelowna Enterprise way location everything went down hill and fast. A middle aged bald man who does hitch installs seemed to run the show. He was late rude and just started taking things way. Like my access remote which i PAY FOR MONTHLY. He just walked up one morning a demanded it. No explanation. Just an absolute jerk. His hygiene was poor and he RARELY WAS SEEN WITH A MASK ON. You could see his facial herpes as he demanded my access remote control. I frequently saw him sneaking cigarette breaks everytime he would issue a trailer rental. Just and awful man. He was short with my fiancée. We were very loyal customers. Were is the key word and we and encouraging everyone to move out of uhaul before they are abused too. The younger staff were quite accommodating and helpful. They deserve good treatment and praise. But the man needs to go. Bring back Andrew. He was fantastic

Scott M.  |  Expérience générale 
Évaluation :
2

I inquired and told I would get a free month because I wanted to stay with uhaul and move my belongings to port moody location. Port moody would not honor it and your location would not give me the free month instead. It was noted on my file and still no employee would honor it. I was told it was for a free truck rental and not the unit. I however know this to false as I have also had a conversation with them at the call center. A representative was supposed to.call me last week and did not. I was mislead and lied to about the free month. I decided to just move my stuff to a different company's storage. I feel I should get my free month reimbursed. Second on a more serious note. I have informed health canada about your employees disregard of the mandated mask rules. First time I entered, I stood in line for 5 minutes or so. 3 gentlemen had no mask on, an employee in a red shirt, just had his mouth covered and was talking to another person on the other side of the glass, that seemed like an employee off duty doing some inquiring of his own with his mask off. I politely mentioned the masks, they all gave me an excuses of different reasons then put them on. I mentioned it was mandated and they agreed to that statement and apologized. Not acceptable from a national company. I cleaned out my locker and entered again to inform them and one of the same guys had his mask off again. I am sure corporate will find this highly unacceptable. Please discuss and set mandated orders at your facility. This letter is meant to not only state my grievance, but also to serve a a respectable reminder to please ask and demand your employees follow mandated health guidelines. I was at your location from about 1130 to 1230ish on Saturday May 22

Gregory A.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kym L.  |  Premières impressions 
Évaluation :
1

After our bike and generator were bolt cutter off our trailer we got no help from staff and found that anyone could access the storage area thru the drivethru access. No security no assistance and place is filthy. A complete ripoff.

Kevin S.  |  Expérience générale 
Évaluation :
2

The customer service is lacking. A min of three unsatisfactory communications to warrant my disapproval.

Jennifer W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis B.  |  Premières impressions 
Évaluation :
4

My suggestions to improve would be have more carts available, have the elevator adjusted so that it is level with the floor.

Gordon W.  |  Expérience générale 
Évaluation :
5

The young man who helped me was fantastic! He went through everything quickly and efficiently & I was at my storage locker in no time The only recommendation I have is when checking people in

Danielle G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brandon Robert W.  |  Expérience générale 
Évaluation :
5

It's well organized and clean and I can have free access at my own convenience of time.

James C.  |  Premières impressions 
Évaluation :
4

Checking in was slow and my online booking couldn’t be accessed.

Julia v.  |  Expérience générale 
Évaluation :
2

We had issues with this facility from the beginning. One member of the staff initially refused to honor the one free month with a truck rental because we were renting two units after renting two trucks. He finally relented. After a poor review the manager contacted us and offered us a free month to make up for the hassles. New management came in and we had to fight again for that free month. We were told the new manager would call us. Two days went by and no call. Called again and were told manager would call us. No call ever came so we had to go in to the facility to make sure the free month was actually in place. When we moved out the young man behind the desk looked like he wanted to be anywhere but where he was and he had his earphones in and was tuning into his phone/music before he finished the transaction (receipt was printing). No one said "thanks for being a customer/using our services" or "we appreciate your business." I would never recommend this facilty to anyone. Go to Rutland - 1606 Findlay Road - where the staff are friendly, helpful and make you feel good about using the services. We rented our last truck from them and are so glad we did.

LeAnn B.  |  Expérience générale 
Évaluation :
4

Closing at 1900 and 2000 is not convenient

Kathy A.  |  Expérience générale 
Évaluation :
5

We found the facility very accommodating given we could not finish unloading our U-Haul within the access hours.

Jen S.  |  Expérience générale 
Évaluation :
4

I was rented 2296 when we arrived it had locks on it. Your map states 2 2296 should be reprinted as 2298. Cost me 30min+ of my time to change

Regan F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

michael s.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon Robert W.  |  Premières impressions 
Évaluation :
4

Storage experience was good. Only area where there could be better function is in availability of staff - wait queue too long particularly during peak hours and peak days - service good once one actually got to deal with staff!

Terje S.  |  Expérience générale 
Évaluation :
5

Well lit and very clean with no weird smells. Merci

Ralph N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gordon W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H.  |  Expérience générale 
Évaluation :
3

Entrance door has been out of commission for months, every visit required going to the office and getting a remote to open the door For RV s power should be available,

John S.  |  Expérience générale 
Évaluation :
4

Keep storage for large motorhomes Provide plug in for same in future

Lyle R.  |  Premières impressions 
Évaluation :
4

would be nice if staff explained upfront you need a lock

Bob A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel H.  |  Expérience générale 
Évaluation :
5

Great place for storage

Roccino C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Don F.  |  Premières impressions 
Évaluation :
2

Dealing with uhaul has been incredibly frustrating. Each time we went or called it was a disaster and stressful. Or we were hung up on, or in the lobby with no staff in the building. Our movers ended up having to haul all our belongings from the storage down the stairs yesterday because the floors were being waxed. Do that on off hours. How ridiculous. It cost us hundreds mire dollars with the movers due to the stairs and no elevator.

Emily D.  |  Expérience générale 
Évaluation :
1

Motor home storage was promised with electricity for trickle battery chargers. Plugs pulled out and sockets blanked off with metal plates. No warnings sent to owners. All my batteries needed removal in order to start the coach. A simple notification of change in policy would have allowed me to switch batteries OFF.

Eric L.  |  Expérience générale 
Évaluation :
4

We were quoted a price for our RV storage with 15 amp power, but then they disconnected it, with no change in price?? I would have preferred having the power .But the clean dry and warm storage was GREAT. Norm.

norm r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROXY H.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

savanna s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dale S.  |  Expérience générale 
Évaluation :
1

The service is terrible and slow. The units are gross and smell. There were homeless people living out of a unit by mine and it smelled horrible. The line ups are long, the staff moves at a less than urgent pace. They rented me two rooms by accident. They were out of locks to buy. Overall, a terrible storage company.

Christie L.  |  Expérience générale 
Évaluation :
5

I did online check-in and prior to taking possession of my unit realized I needed a larger one. I was easily accommodated with upgrading the unit and the entire process was super smooth.

Candace W.  |  Online Move In 
Évaluation :
2

They didn't walk us through how to sign in and sign out. There's no instructions or map. It took us 30 minutes to figure out how to get in, and another 30 mins to find the unit. Should put a floor layout map on each level. And it would be nice to give each customer a small instruction booklet with photos to illustrate how the sign in/out works.

Ching Ting S.  |  Premières impressions 
Évaluation :
5

Thanks for free first month. I do rent lots of trailers over the spring, summer and fall. Some kind of multi rent savings would be cool.

David M.  |  Premières impressions 
Évaluation :
5

Great service, polite staff, very helpful

ROXY H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Velma M.  |  Online Move In 
Évaluation :
2

This is a hard review to write because the facility is great and offers a drive in, drop off experience that is perfect no matter what the weather. For the most part the staff are wonderful. Management is another story. We found the managers to be rude, profit motivated and difficult to deal with. When we moved in the facility was out of padlocks and asked us to use our own. We did. We checked back in a few days to see if the locks were in and they weren't. A few days later we received notice that our lock had been cut off and a UHaul lock installed on our unit. They took the time to send an email but didn't take the time to call us and let us know, instead choosing to ruin our perfectly good lock taken from our storage shed. This is just one example of the issues we had with the facility. We also had to fight to get our free month that came with renting a truck. We rented a moving truck in our former city and received a free month for that. When we rented a second truck from this location to finish up our move they absolutely did not want to give us another free month on a second unit. The manager was rude about it and very begrudgingly gave it to us. That said the staff we have dealt with in our daily interactions have been friendly and helpful.

LeAnn B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

myles h.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ursula F.  |  Premières impressions 
Évaluation :
5

first class operation. Keep it up.

Roy K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S.  |  Online Move In 
Évaluation :
5

Staff was very organized and friendly. Facilities were clearly marked and putting goods in storage was made easier by the company supply of carts. Thanks

Roy K.  |  Premières impressions 
Évaluation :
4

I needed a lock to put on my storage unit while I moved from my old unit into the new one and they lent me a lock instead of making me buy one. Everyone was very courteous and friendly.

Chris C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pier-luc M.  |  Premières impressions 
Évaluation :
3

Front staff fantastic :) When I was unloading close to 8;00 pm the closing South Asian informed us that you closed at 8:00. The warning of your closure started at 7:30 then 7:40 then every 5 minutes until you closed.I understand you have hours of operation but I don't need to be on the edge of harassed.He was slowing use down with his constant interference. An education in customer interaction would be very beneficial to this staff member.

ian s.  |  Premières impressions 
Évaluation :
3

For two years in a row now I have been told I had storage for my boat. As I go to bring my boat in they say that my reservation confirmation was no good as the manager had just given ours places away. The fact that I got it resolved after hours of working on it myself and pushing the staff to get something done. Shows a lack of management and organizational skills. I feel that head office or corporate or whoever may have given all our spots away dealt with the customers extremely inappropriately. I believe for all the inconveniences and the sheer lack of trust your company shows. That they would give some kind of gratification or credit to the customer like myself. I am happy to be in the storage unit with my boat but by far had to work very hard to get it. The staff that was on site and Kelowna worked very hard to try and help me out. I do not know who was to blame for this but two years in a row is too much

terrence m.  |  Premières impressions 
Évaluation :
3

the Manager Andrew has been awesome to work with, as the last one was a disaster, but the internal system to book and secure a spot needs work! 2 years in a row i have had nothing but frustration to get my boat in and this year im overpaying for a spot because, the system did not allow me secure the spot after i was told that I was good and even with a confirmation number i was not secure at all and I was lucky to get a spot, I told the clerk that I was ready to start paying for a spot and I was not charged and the spot was given to someone else, the system needs work, but im sure you have the right guy at the helm, andrew is great thxs

gino D.  |  Premières impressions 
Évaluation :
4

The only thing that I saw was during the mid day (when we checked in) the staff was quite busy and the check in office was sometimes left totally un attended while each of the staff was out assisting a customer! Possibly that's not an issue at other times of the day! Very good facility!

Robert B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don D.  |  Premières impressions 
Évaluation :
5

Don gave me very good service and was attentive and pleasant to deal with Stan

Stan W.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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