I've had to call you guys so many times, my ordered arrived late because of an error the company made. This whole process was awful. I would never work with U-Haul again nor recommend anyone
Ryan L.Customer Reviews for U-Haul Moving & Storage at Florida Blvd
Testimonials From Recent Customers
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Provided great help....much appreciated.
Patrick G.I would absolutely recommend this location. The employee was very professional, friendly , knowledgeable of his job. My experience was a very pleasant one. He's definitely an asset to your company
monica W.The cargo area was full of roaches
John H.I checked in prior to picking up my uhaul yet I had to re-check in. The person at the front desk also said that my reservation didn't say my drop off location when I had previously set it online. When I picked up my trailer, I mentioned that I had to drop it off by myself (average strength female) and they made no suggestions for how to unhook it despite knowing I would have problems with it.
Elizabeth B.Did not have a utility dolly when we paid for it. Did not have a lower level storage unit when we made our order. They moved us upstairs and the location in baton rouge wasn't the friendliest .
Stan H. | Premières impressionsShowed up at 8am to pick up my vehicle, there wasn't one available. They sent me across town (I had to pay for an uber) to get another one. I had to request my "guarantee" back to even get that refund, and it cost me an hour and a half of the moving day.
doug K.The owner might be the nicest franchisee I've ever met.
Stephen K.Within a few hours of leaving the location, our U-Haul information was stolen or given away. We received threating phone calls from scammers. This location has either been hacked or shady practices are occurring. The authorities have been notified.
Margaret W.Excellent customer service
Jessica R.Unit was in impeccable condition
ROLAND H.The attendance that help me received my rental was very helpful …. He deserve a raise
Aldina P.We were rushed, it was very expensive even down to having to buy a lock from them when we had our own exact lock. The next morning they called to say to bring the truck right back or be fined alot of money and then got it there and there were at least 16 other trucks available. We canceled and went to another place with climate control and was not asked to buy their lock. It was cheaper, and bigger and more security.
DONNA C.Great site. I've used them for over 35 years always good results.
Lawrence B.Staff really friendly even though I came during a holiday they was nice and willing to go beyond to help me as best as they can
FARAJI T.It was unknown to the location but the cab seal was broken & it leaked when sitting still in the rain. I found that out after I loaded the truck & reported it to the manager. Since it was loaded I dried the water off the steering wheel & seat & drove it. Mgr was excellent. A resolution was not offered though and he stated that there was nothing roadside assistance could do. Small inconvenience that didn't bother me due to the mgr's excellent service at the rental location. The drop off location was told about it & stated they would take care of it. Check in was quick & easy.
Gary M.Kevin was wonderful and gave us excellent service and always has me returning back. I tell my friends and family about this location and my experience with Uhaul.
Trevor H.I utilized (2) 7' × 26' storage space , one for 11months and the second one for 8 months. Everything was still in track from day one, down to a half a load wheat bread sealed in a bread storage container still good (no mold) after being in storage for 8 months, however we didn't eat it because of safety precautions. No roaches or rats debribs!!! Very please how well kept my belongings are. Thanks Mr Kevin and staff at 13151 Florida Blvd Baton Rouge, La
HELEN H. | Expérience généraleThere isn't much to make it better except maybe to offer the rental free? Just joking. It was exactly what I expected. The people were professional, knowledgeable, friendly and quick to serve.
LESLIE P.The pick up went smoothly. We have used this location a couple of times and I can only give them good ratings! Also, having the gas tank on almost full was very much appreciative!
WENDY C.Would definitely rent from this location again, friendly and great service
Andrew B.The rear door of the truck would not close back at our first stop. Took a hour and a half to disconnect the door to get it to close. Another hour to bring back truck and get replacement. Then had to get smaller truck because our size was not available. Will never rent U Haul again.
Thomas F.Mr. Kevin was awesome and so accommodating. Great customer service!
Amanda J.The sales lady was great. Very funny and easy to work with.
Bruce E.Nothing . All the guys that worked there were wonderful and helpful.
Donald S.The blond long haired young man was very helpful and hard working. The other two guys were quite slow and lazy
Kenneth D.Excellent service. Friendly and helpful staff
Dahlia T.Awesome Service's
Jonathan M.The two blond haired brothers that helped me would be the only read I return. They are awesome and very helpful.
Jason V.Staff was really sweet .
kenyata L.N.D.
Jean W.Roaches were everywhere! ...I used ur truck to make deliveries for my small business and I had to use extra milage to go back and pick all my deliveries because roaches from your truck got in my deliveries. I lost hundreds of dollars renting from uhual and my reputation for my new business is completely ruined!
Ashley B.Dropped off after hours. My only complaint is regarding you online site. I reserved my truck online and even utilize your APP. I received an email when I made reservation but could not locate reservation online. When dropped off my app indicated I had no rental in file.
Clifton B.This location put a trailer on our car that was not even the correct trailer!! It did not match the # of the trailer that was on our paperwork. And we didn't know it until we returned it. Therefore...if we would have been stopped by a cop - we could have been charged/arrested for having a stolen trailer because it didn't match the paperwork. This location just put a random trailer on our car! When we dropped the trailer off in O'Fallon - they were appalled that this was done by this location.
DANNY D.I was stuck on the highway in a thunderstorm with a no working windshield wipers I was definitely afraid for my life with no want to call I didn't even get a discount for my pain and suffering.
nicole R.I made the reservation for 26 ft truck I went to pick it up I was there for 2 hrs then they told me the truck is not available I have to go to another location
Mohammad H.Love these guys never a problem
Katika G.Everything was good
Taiwo A.Fire employees and hire others that are not racist towards the Hispanic community. The employees there were really rude to my dad, and made fun of him.
Natalie C.The first location at Madea Car Care in Baton Rouge was very disappointing. I don't understand how a GUARANTEED RESERVATION turns into a MAYBE GUARANTEED RESERVATION. Because my truck wasn't there when it should have it ended up costing me an additional $300 for labor. Uhaul should not offer a GUARANTEED RESERVATION option much less charge a fee for it if it simply isn't truly GUARANTEED
Juan B.the trailer fail me on the highway, the bearing was totally destroy, have to waste 3 hours of my time.
ElioSr V.Customer service was excellent. They were very busy and stayed on task while still being friendly and efficient.
Angela P.I'm not a smoker had cigarette ashes in the vehicle the lady that runs that office is rude, she has a nasty attitude both times coming to the location. Doesn't explain anything but very little detail. Will go out of my way before coming to this location or anything close to this location
AUSTIN L.Excellent service, And sympathetic
PRESTON M.the only problem is too expensive for renting the unit for 4 or 5 hours and the contract does not come in Spanish
ZEFERINO P.Very helpful and great customer service.
MONA C.I dont like the "we will get to you two days before your move" flexibility but I understand it.
Jeff P.Please give me a call about my uhaul experience 225-892-7456 Our 3 hour wait on side of the interstate was not an experience I expected with 98 degree temperature. An entire travel day and a scheduled appointment was missed I would like to be compensated for this hindrance by uhaul Dr. Kimberly Paul
Kimberly P.Great guy at the counter. Very professional and courteous. Knew what he was doing and expedited the transaction.
STEVEN L.Please check everything under the hood before renting out equipment.
Kanetria P.Keep up the good work
Darryl C.They are caring and very helpful I will tell others about them.
sharon b. | Expérience généraleDidn't allow 24 hour access to storage, which is inconvenient, also had only 1 gate in operation! The gate that was more convenient is un-operatable
Jas S. | Expérience généraleGreat job
tewanda r. | Expérience généraleMr Kevin Nd Staff are Great never had a problem 100
Colette M. | Expérience généraleMr Kevin Been nice Since I moved in a storage unit 💙💙
Colette M. | Premières impressionsI left all of my items because there was mold on EVERYTHING and nobody has any idea where it came from. When I brought my items to this establishment they were NOT molded and they also weren't exposed to mold.
Jada S. | Expérience généraleI felt with horrible service and im being charged twice as much then I should be. I've never had a problem with this before and nobody wants to refund my money. I put the gas back where it was when I got I it, I left the truck in the same condition I recurrences it, I returned the dolly also, and I even returned the truck hours earlier then when it was due. When I returned it all the guy did was take the key and said that was it I could leave.
brandie r. | Expérience généraleWow..This was one of the most pleasant experiences i have ever had with any rental company. The whole staff from the top down were real to life people. They are the best at thier jobs and should pat themselves on thier backs for a job very well done. My wife and i escaped from the wrath of Hurricanes Laura and Delta in SW la . to a new beging in Baton Rouge. And the UHaul team made our move like it was made for the movies. JUST AWESOME. FROM START TO FINISH WE HAD THE VERY VERY BEST. PERIOD.
ruth w. | Expérience généraleExpensive for conditions.
Sabrina W. | Expérience généraleSeveral of the employees i remember from 10 years ago when i moved away. This says much about the work environment
MICHAEL B. | Premières impressionsOwner was extremely helpful, and so was everybody else that work there nothing but smiling faces and cool vibes🥰
Lakeisha S. | Premières impressionsEverything was good until we got to the counter. The white lady had a nasty attitude with several customers the day before(Sat 9/12) and I got the rudeness once I turned the equipment back in. I also asked her, was it anyone else I could talk to and thats when she said, she was tired and apparently didn't want to be there.
Annie T. | Premières impressionsThe service was great and I had no problems.
Donnell J. | Expérience généraleExcellent Service
Helen H. | Expérience généraleI would like to thank you so much traveling to state to state it were great no problems at all and when I went to get my storage even better all the employees are the best keep up the good work
Vidal T. | Premières impressionsThe staff was friendly and very helpful.
Donnell J. | Premières impressionseverything was great, no complaints
William L. | Premières impressionsThe customer service was always outstanding and very courteous
PHAON D. | Expérience généraleAwesome manager!
Jeffery B. | Premières impressionsThe advertised 11x14 room should NEVER be rented as storage space, the steep flight of stairs are very unsafe.
Diane H. | Expérience généraleThe staff was on top of their game ! I was very pleased w/Heidi who went out of her way to make sure my U boxes were delivered to this location & Kevin very helpful with the end process as well ;-)
Brigitte K. | Expérience généraleVery efficient and great customer service.
shavon n. | Expérience généraleGreat !
JAMES R. | Expérience généraleExcellent
JAMES R. | Expérience généraleTkanks
DENNIS M. | Expérience généraleThey sold my phone number to some other companies and now I'm being bombarded with sells calls over my phone along with text messages doing the same.
Matthias S. | Expérience généraleMy storage unit was inside climate controlled and I felt should have been better which is why I chose more expensive unit. My belongings had ants and after unpacking found mice chewed clothes!
Christina C. | Expérience générale