Customer Reviews for U-Haul Moving & Storage at Florida Blvd

3369 évaluations

13151 Florida Blvd   Baton Rouge, LA 70815
(Located at the corner of Florida and Flannery)

(225) 272-9335

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(225) 272-9335

13151 Florida Blvd
Baton Rouge, LA 70815
(Located at the corner of Florida and Flannery)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Frank and the crew was very knowledgeable and helpful with my u-haul rental process and experience.

Efrem P. 
Évaluation :
5

The website!

Anastasia K. 
Évaluation :
5

The staff makes all the difference. Kevin and his team are first class. Equipment availability is always as promised. Their recommended mover was excellent as well.

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aubrey C. 
Évaluation :
4

I Enjoy everything about this location and they where ready nice thanks..

DARYL C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
1

Original delivery date to final destination was missed. I did not receive a call to tell me that the boxes would not be delivered. When I called, the rep simply said "there was a delay in shipping". The boxes were delivered nearly a month later, which cost me a month's worth of rent for each box. Finally, I was put in touch with the driver, Courtney, who delivered exceptional service. She kept me informed of the delivery schedule, assured me that the boxes would be delivered on the rescheduled date, and then texted me after she dropped off the boxes. Courtney deserves your recognition as an exceptional employee. Your operators need to include a procedure to call customers expecting delivery as soon as they know delivery won't occur. The same thing happened to me when I waited over 4 hours for 3 boxes to be delivered in Ft. Myers, Fl. When I called, the rep simply said that no boxes were being delivered that day. I asked to talk to her supervisor. She checked with her supervisor and she told me that my boxes would be delivered by 10 AM the next day, which they were. I couldn't believe that the supervisor would not take my call. Also, concerning the Louisiana delivery, I used MovingHelp to hire a moving company to unload the boxes. I couldn't find or retrieve the payment code, so I paid the mover directly. I informed MovingHelp what happened and the mover confirmed that I paid him directly. I'm still waiting for a response from MovingHelp to my request for a refund. Another incident was in South Bend, IN where I reserved a 5x8 trailer a month in advance and confirmed the reservation 2 days prior to pick up. When I got there, I was informed that there was no 5x8 trailer available. I was rented a 6x12 instead. Lastly, I had to call U-Haul several times because I had 3 different reservations at various dates and locations. Each time, I was on hold for 45 minutes on average. Even when I dialed the local number to talk to the local manager I was on a lengthy hold and the phone was answered by a rep located somewhere other than the local store. I strongly suggest you put in a call back feature to your automated system. Thus, my overall experience was unsatisfactory with U-Haul.

Thomas E. 
Évaluation :
5

Excellent service à la clientèle

DESIDERIO S. 
Évaluation :
5

Tried calling the customer before the truck is late interning in like if it's due at noon call the customer at 11 AM versus calling the customer at 1 PM that would be a courtesy if you would have time to do that sort of thing but all in all it was a good experience

PAULETTE P. 
Évaluation :
5

The only problem was that it said the trailer was a 6'2x12' box but the gate wasnt 6'2” wide. Therefore I couldn't even use it and wasted 40$

TRACE W. 
Évaluation :
5

Nothing. It was perfect!

MARY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Landon D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brett W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER C. 
Évaluation :
5

Online reservation, an reservation change, as well as local office staff service were excellent. The rented 5' x 8' trailer & lights were in good conditon. However, the trailer had apparently been use to haul gravel. Had to sweep out remnants, to prevent slips and falls, and damage to items to be hauled.

MICHAEL H. 
Évaluation :
5

Location did really well, very friendly, helpful and professional.

WILLIAM S. 
Évaluation :
5

Smooth transaction with no wait, outstanding customer service.

JOSE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARMAINE J. 
Évaluation :
5

Very Professional and Assistance Wonderful.

FRANK M. 
Évaluation :
5

Nothing! You guys are amazing

Phuong D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID R. 
Évaluation :
5

Great customer service !!!

KIMBERLY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie E. 
Évaluation :
5

The brakes were fantastic on the traler I rented.

DAVID B. 
Évaluation :
5

Nothing, Kevin and Frank were expert associates for U - Haul and did an excellent job in making my U - Haul experience a pleasurable experience.

RICHARD L. 
Évaluation :
5

Everything was great!

David G. 
Évaluation :
5

Location was very busy. That being said, they were extremely well mannered and efficient. Knowledgeable people are a blessing, to your organization. Lady who rented the cargo van, to me, was super.

ROBERT P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KRISTEN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN D. 
Évaluation :
5

I had a great experience. Excellent service à la clientèle. No recommendations for improvement at this time. Merci!

ROSALYN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LILLIAN Y. 
Évaluation :
5

Fast and friendly customer service.. no problem or complaint

CHARLENE W. 
Évaluation :
5

S.O.

STACEY A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANK B. 
Évaluation :
5

I think his name was Jesse??!! Very helpful and patient! He took the time to review my return and remained professional despite his busy day! Grateful for staff like him. Keep it UP!!

NYOSHA J. 
Évaluation :
5

I enjoy being married to U-Haul because I always get good customer service and I would like to thank you for having me as a customer .

DAWOO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DeeAnna L. 
Évaluation :
5

Aucun

CHRISTINE H. 
Évaluation :
5

The pickup we rented was pretty much brand new and pick up and drop off was super easy - thank you!

RICHARD B. 
Évaluation :
5

Always my “go-to” location

CHARLES M. 
Évaluation :
2

The moving van was not properly maintained and left me stranded on the side of the road. Their staff is not very friendly and I will not be renting from here again.

Mary G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Britni S. 
Évaluation :
2

Staff was unprepared despite having been open for ateast hakf an hour.

MARK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonas J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AKENDRA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHrissy W. 
Évaluation :
5

I lost the key to the van. I work and ride a long distance to and from work. Minimal time to take care off replacement. I just wish I could have gotten more assistance in the beginning as In the end. Overall great work.

MILDRED G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALYSON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joan C. 
Évaluation :
5

Awesome customer service!!

Kenyatta O. 
Évaluation :
1

Staff was rude and condescending. There was no one inside the store for 8 minutes when I arrived. There was one other customer loading up. At the end an older gentleman came out and finished up. The younger staff kept telling me my lights had an issue. I tow several times a week with a 2021 Ram and I know they work. They immediately had me raise my hood and started messing with fuses. I will not go back to this location. A little training goes a long ways. It starts with good communication skills

James M. 
Évaluation :
3

No problem with the location, however, the box truck I rented needs an alignment, or new tires (if I had to guess). I've been renting from U haul consistently for the past month or so and I've never run into any issues with the vehicles until yesterday! I had a four hour commute (2 hours each way) and I felt completely unsafe. The truck was extremely shaky which caused a very terrifying commute

Terricka C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELVIN D. 
Évaluation :
5

The drop-off process is a well oiled machine. Only 10 minutes from the time I hit the parking until I was unhooked, digitally checked in, and driving home.

Scott C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paulette G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLINTON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

J T B. 
Évaluation :
3

Equipment rented was DT1412T. Had 173 107,3 miles. Well past it's prime and needs to be sold or scrapped. Steering had at least 5 to 6 inches of sway just to keep it straight on the road. Steering the whole time just to stay straight. This was reported on return and unit was noted to be on the road quickly after the return. Hopefully on a test drive due to my issues with steering. I thought U-Haul rented newer equipment. This is a corporate location at that. Have another rental on 5.14.2021 so we shall see what happens again.

JOHN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEFFERY J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DEJA J. 
Évaluation :
4

Keep up the good work.

Larry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wade W. 
Évaluation :
1

I rented a pickup, had ants crawl on me. There was food, drink cans, sauce containers left inside, people sh to the back.

Latonya S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANDRELL F. 
Évaluation :
3

I had a reservation for a 6Ã-12 enclosed trailer.... upon arrival at location was told that they "haven't found a trailer yet" and was not notified beforehand. Only available trailer was a very old 5Ã-10. Had no choice but to take it. When arrived to start loading and open doors it was full of metal and wood trash which I had to find somewhere to dispose of. Proceeded to move furniture with trailer...rains while in transit and when went to unload furniture everything in trailer was soaked. Mattresses and an antique cabinet ruined!

JACOB H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle S. 
Évaluation :
4

I had reserved a dolly also in addition to the van, but it was not available. I would suggest reviewing the orders ahead of time to avoid frustration.

Roberto S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIMARA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHIRLEY L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TRINITI C. 
Évaluation :
3

The truck I rented felt as if it was about to break. The truck steering wheel was very loose and it felt as if it needed a front end alignment. Besides that it was very clean in the inside.

BRITTANY C. 
Évaluation :
5

Ms Toni(?) was excellent to work with ... who is her boss?.... she needs a raise

Stanley L. 
Évaluation :
2

Cancelled reservation without notifying me because I was a less than an hour late. Gentleman at desk was rude when trying to resolve.

Nicholas O. 
Évaluation :
5

Customer service was excellent

ERIKA S. 
Évaluation :
5

Wonderful....so smooth!

RUSSELL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMMY M. 
Évaluation :
1

When you're systems go down again you make sure that the people that had reservations already, get taken care of and not forgotten about....

GARY C. 
Évaluation :
5

Awesome Service

JONATHAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLIFFORD M. 
Évaluation :
4

The guy who helped me check out and back in was very friendly and easy to work with.

NICHOLAS S. 
Évaluation :
5

Very professional and fast service.

EUGENE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel M. 
Évaluation :
4

The staff was friendly as well .

ERIC S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORRAINE M. 
Évaluation :
5

Awesome service

JONATHAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVINDER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN B. 
Évaluation :
5

Very friendly and helpful staff.

BENJAMIN L. 
Évaluation :
3

I ordered a dolly with my reservation and when I picked up the truck, there was none available which was an inconvenience because I needed one. After contacting other uhaul companies in the area and there was none available. I had to purchase one from Home Depot. I was dissatisfied and disappointed.

Jenefer S. 
Évaluation :
5

Wow..This was one of the most pleasant experiences i have ever had with any rental company. The whole staff from the top down were real to life people. They are the best at thier jobs and should pat themselves on thier backs for a job very well done. My wife and i escaped from the wrath of Hurricanes Laura and Delta in SW la . to a new beging in Baton Rouge. And the UHaul team made our move like it was made for the movies. JUST AWESOME. FROM START TO FINISH WE HAD THE VERY VERY BEST. PERIOD.

ruth w.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer E.  |  Expérience générale 
Évaluation :
3

Expensive for conditions.

Sabrina W.  |  Expérience générale 
Évaluation :
5

Several of the employees i remember from 10 years ago when i moved away. This says much about the work environment

MICHAEL B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer E.  |  Premières impressions 
Évaluation :
5

Owner was extremely helpful, and so was everybody else that work there nothing but smiling faces and cool vibes🥰

Lakeisha S.  |  Premières impressions 
Évaluation :
5

Everything was good until we got to the counter. The white lady had a nasty attitude with several customers the day before(Sat 9/12) and I got the rudeness once I turned the equipment back in. I also asked her, was it anyone else I could talk to and thats when she said, she was tired and apparently didn't want to be there.

Annie T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shameka W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marsha C.  |  Expérience générale 
Évaluation :
5

The service was great and I had no problems.

Donnell J.  |  Expérience générale 
Évaluation :
5

Excellent Service

Helen H.  |  Expérience générale 
Évaluation :
5

I would like to thank you so much traveling to state to state it were great no problems at all and when I went to get my storage even better all the employees are the best keep up the good work

Vidal T.  |  Premières impressions 
Évaluation :
5

The staff was friendly and very helpful.

Donnell J.  |  Premières impressions 
Évaluation :
5

everything was great, no complaints

William L.  |  Premières impressions 
Évaluation :
5

The customer service was always outstanding and very courteous

PHAON D.  |  Expérience générale 
Évaluation :
5

Awesome manager!

Jeffery B.  |  Premières impressions 
Évaluation :
1

The advertised 11x14 room should NEVER be rented as storage space, the steep flight of stairs are very unsafe.

Diane H.  |  Expérience générale 
Évaluation :
5

The staff was on top of their game ! I was very pleased w/Heidi who went out of her way to make sure my U boxes were delivered to this location & Kevin very helpful with the end process as well ;-)

Brigitte K.  |  Expérience générale 
Non reviews have been submitted for this location.

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