The U-Haul truck I rented had such a bad bad vibration, that it blurred your vision. Could not drive any faster than 50 miles an hour. The box part of the truck where my belongings were leaked rain. The air conditioner did not work. The service engine light was on. The box on the truck was dirty. It is obvious, that no one is inspecting these trucks before they rent them out. I feel I should be given a refund for the cost of the truck.JOHN F.
Customer Reviews for U-Haul Moving & Storage at Gause Blvd
Pour nous contacter
Slidell, LA 70458
(At the corner of Gause and I-10 directly behind Taco Bell and New Orleans H)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The guy that takes the trucks back was sorta rude and was on the phone. Other than that the rest of our experience was great!TRACY P.
Le client n'a pas laissé de commentaire.Duane M. | Expérience générale
Le client n'a pas laissé de commentaire.diane R.
The van box was leaking up front in the moms attic area when I got where I was going my things were wet on both sides of the truck. I told and showed the customer service people out side checking the truck in and also inside rep. The rep inside went out climbed in the truck and came back inside and said she did a light check and didn't see anything. Like she just blew me off and they put truck back in line. Luckily I didn't have to go far but if my things were in truck for 3 or 4 days with a lot of rain like we are having now my things would be ruined.Michael D.
Service has always been Awesome at this location. I will definitely recommend to a friend. The workers are always nice and pleasant.Nicola S.
Le client n'a pas laissé de commentaire.JAMES M.
Le client n'a pas laissé de commentaire.Justin H.
Le client n'a pas laissé de commentaire.ROBERT G.
Le client n'a pas laissé de commentaire.TROY H.
Le client n'a pas laissé de commentaire.Gautam J.
The truck was not clean inside or out. Plus the truck needs service maintenance. The right front tire has an issue (out of balance or tire itself) plus their is a bearing going bad which is given off a high pitch sound.KENNETH P.
Le client n'a pas laissé de commentaire.Connie S.
Le client n'a pas laissé de commentaire.Kenneth J.
Le client n'a pas laissé de commentaire.Kenneth J.
The clerk there was absolutely wonderful and has my admiration for her skills amidst such anguish being experienced by the customers because of the hurricane. She was a doll!JANET P.
The team at this location was very busy and clearly overwhelmed. The location itself had some damage from the recent hurricane and the phones were ringing off the hook. But the staff were very professional and courteous nonetheless and helped me check in and out easily.Rebekah G.
Le client n'a pas laissé de commentaire.Philip S.
Employees were knowledgable, helpful and kind during this stressful time with hurricaine Ida.LINDA D.
The process was very easy and the return was even quicker.ASHLEY C.
Le client n'a pas laissé de commentaire.ANNETTE R.
Le client n'a pas laissé de commentaire.Kristina H.
Excellent customer service.ANNE P.
The vehicle had dirt on the floor. I had I sweep it out before loading my household goods. The vehicle had an dangerous shimmy when driving over 40 mph. It has either a bad tire, badly worn suspension parts, or it's badly misaligned. It is unsafe and should not be rented again until repairs are made. Also, I was unable to fully use the space due to the placement of a hand truck and blankets.JAMES H.
Le client n'a pas laissé de commentaire.RONI G.
Your facility is nice but the agent wasnt real informative as far as entering your code and my code would not access us in si we had to go to the office 3x fir them to let us in once in we were unable to access out and we had to crawl underneath you gate as no one could here us blowing the horn and yelling the internet was down and we have no card yet. Hopefully today Nd sat we will be able to access without any problemsKristy W. | Premières impressions
They were also Good customers service representative. Very professional service.ELI M.
Very friendly and awesome service.Sally C.
We need access 24/7KAMAL Z. | Premières impressions
Le client n'a pas laissé de commentaire.Keavy E.
The trailer lights / wiring had a short and would work intermediary. I checked the connection at the house prior to leaving and lights would not stay on. As we we're traveling they would come on them go off. At the 1st gas stop, I attached the adapter and plugged them in. After moving the black connectors near the brake system they came on and stayed on. FYI the tech t the Slidell location didn't check them prior to my leaving. I should have check it also. Otherwise great transactionBARRY M.
Process was fast. The return was fast and easy great staffwayne C.
I was very disappointed with the storage. My furniture that was in the locker had white mildew all over it. I was paying extra for climate control and it seems like it didn't do any good. Other than that I was satisfied. I am going to file a claim with my insurance because one of my living room chairs is ruined.connie f. | Expérience générale
Le client n'a pas laissé de commentaire.WENDY G.
Excellent. Besides the damage to the truck upon receiving it. I do recommend as well as U-Hual, to do a "Walk" around of vehicle and document ALL damages. But that's to be expected on "Rental" equipment. I would rent again and tell friends about my experience with U-HualJOHN E.
Le client n'a pas laissé de commentaire.Roger F.
Phylicia the customer service rep was great , fast and Knowledgeable of everything. I enjoyed talking to her and doing business with U-Haul .ROBERT T.
Everyone was very niceHEATHER H.
Le client n'a pas laissé de commentaire.Sammie B.
Touchless check-in did not go smoothly and unsure why . . . ?Denise W.
The trailer's exterior looked ruff but it worked perfectly.STEVEN AND L.
Le client n'a pas laissé de commentaire.Tracy G.
Make sure customers get what they ordered. When they found out, they called and I got a refund so great response!!DIANE D.
Excellent customer service!Robert B.
The counter personnel here were extremely nice and friendly!WILLA W.
Veryhpful and friendly staffCesarea B. | Premières impressions
Upon picking up the Uhaul the service agent was extremely nice and helpful! She answered all of my questions and explained the process in great detail. She was very warm and friendly with excellent customer service. Unfortunately, when dropping off the vehicle around 6:58pm the agent was NOT very friendly. He was not welcoming AT ALL. He treated me as though I was someone he was annoyed with on the street. He sat in the truck in a manner as if I was reporting to him for whatever reason as he read out the mileage and my fees sarcastically. I confirmed my mileage and that I understood my fees. He continued to type in the palm pilot and looked up with only his eyes without moving his head with an attitude and told me â€œokâ€ as if he wanted me to walk away. That was very rude of him. How about thanking me for my business or atleast indicating to me in a professional way that he didn't need any other information from me. I'm not sure of the agent's name but he was a young white male. He does NOT need to be working around customers. And if he does not like his job then he should quit. There was also an older white female at the desk with him.LAKESHA L.
Fast and easy check-in/return.DAVID B.
Le client n'a pas laissé de commentaire.JEFFREY C.
Le client n'a pas laissé de commentaire.TONIA A. | Premières impressions
Le client n'a pas laissé de commentaire.ERIKA S.
Have wrenches available for your employees so they can at least tighten a nut and boltKIMBER L.
Le client n'a pas laissé de commentaire.Matthew M.
Le client n'a pas laissé de commentaire.ALFRED H.
Le client n'a pas laissé de commentaire.DOUGLAS W.
Le client n'a pas laissé de commentaire.Robert N.
Le client n'a pas laissé de commentaire.Michael A.
Great Customer ServiceCHARISMA VELANIS C.
Awesome and quick return process.Stephen S.
Excellent service à la clientèleKEITH J.
Le client n'a pas laissé de commentaire.RICHARD K.
Le client n'a pas laissé de commentaire.MARION D.
Le client n'a pas laissé de commentaire.DONALD V.
Le client n'a pas laissé de commentaire.DENISE F.
I was assigned one 15 foot truck but there was a miscommunication related to my original truck requiring a one way trip to return to the U-Haul that was responsible for that particular truck so I was assigned another truck. Other than that miscommunication, my experience at my location was phenomenal and I will definitely recommend to anyone who needs to rent a truck or trailerBRIAN L.
They told me that my equipment was not available after I reserved it a month ago. They told me it's not their fault and there's nothing they can do. I was treated very poorly and will never use u haul again. I stayed on the phone for over an hour only to be transferred 3 times with no help each time. I was told just to call corporate and the lady hung up on me. uhaul is a horrible business and will never get money from me or anyone I know. Because they did not have my equipment, they charged me extra for the equipment that I needed less than 12 hours before I was scheduled to pick it up.Collin T.
Every single lady in this office deserves to be paid rheir weight in gold. Compassionate and helpful!Vivian V.
Le client n'a pas laissé de commentaire.JARED G.
I don’t recall being told I would be able to get to my unit, After business hours.Janice R. | Premières impressions
Le client n'a pas laissé de commentaire.MARK B.
I reserved a uhaul and when I went to pick up the uhaul on the reserved date, they said they did not have it available for me . The female working said it didn't matter if I reserved the uhaul it was first come first serve . Very poor customer service will not use uhaul for any future moves .APRIL M.
good smooth rentalBilly S.
Stay amazing!!!Renisa C.
Outstanding delivery process with exceptional people working here, friendly and welcoming. Would highly recommend this place.William B.
Le client n'a pas laissé de commentaire.Walter R.
Very helpful. Clean customer area. Courteous staff.THOMAS W.
Le client n'a pas laissé de commentaire.Trenelle F. | Premières impressions
None the truck was ready and clean the service was great and fast thank y'allDale F.
Le client n'a pas laissé de commentaire.DONALD M.
Le client n'a pas laissé de commentaire.Richard N.
I was given a truck with 32 miles to empty. The mobile app would not upload the odometer pictures so after fighting it for 10 minutes I used the online site. After having to go back and forth out of the truck unnecessarily I left a personal item in the truck. They leave this hand truck locked in the truck trying to rent it for 7$ and it kept me from using that corner of the truck box space that I paid for.BRIAN D.
i had a reservation in picayune to pick up a truck on 7/17/21 and they cancelled it on 7/16/21 at 620pm. no one had a truck. i was then informed through email that they had a truck in waveland, ms for me. i called 1st and the person said they dont know what im talking about, they didnt have that truck. i was furious. i called the slidell store and talked with a very nice young lady. she had a cancelation for a smaller truck and i could only have it for about 7 hours. so i had to pay for an additional 45 miles. i was not happy about. but she was very helpful and very nice. my problem was not with anyone at the uhaul store in slidell, La my problem is with corporate. i had a guarantee for a truck or i would get 50 $but that didnt happen. i had to spend an extra 50 $for mileage and fuel. im very dissapointed in uhaul.ANTHONY O.
Le client n'a pas laissé de commentaire.Nicholas M.
Le client n'a pas laissé de commentaire.LESLIE S.
Le client n'a pas laissé de commentaire.KAREN J.
Prompt friendly service. Equipment was clean and well maintained. Highly Recomended..BENJAMIN C.
Thank you UhaulSheri P. | Expérience générale
Le client n'a pas laissé de commentaire.LaToshia T. | Expérience générale
Le client n'a pas laissé de commentaire.Joseph P.
The only problem we had was ac doesn’t work at all we had bugs all over our thingsAnthony H. | Expérience générale
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.VICTORIA C.
Trailer was ready when I said I would pick it up. Everything went smoothly.John R.
Le client n'a pas laissé de commentaire.FELIX C.
Le client n'a pas laissé de commentaire.ANTHONY J.
Drop took too long in my opinion but it was because informtion was not entered correctly on the contract.JOHN N.
Le client n'a pas laissé de commentaire.Robert S.
If you don't have the trailer hitch in hand, don't let the customer make a deadhead trip from north of covington to the facility. Only to told the part is back ordered thee months. But they did find one in Tennessee and it told about a week to get it to Slidell. Once the part was in it took 90 minutes for installation. No place to sit and wait. Marty did help to get my scooter out the back so I have a comfortable place to sitjames K.
No issues at all. Service was delivered as expected. I'm overall satisfied.Leonard S.
In and out in a snap, great customer serviceLuis V.
Le client n'a pas laissé de commentaire.dianne H.
Le client n'a pas laissé de commentaire.Hugh R.
The van drank gas like it was water.Joanne F.
Le client n'a pas laissé de commentaire.JAMES A.
Le client n'a pas laissé de commentaire.Leon F.
Checking in after hours was very hard because QR Code would not scan. It made it more difficult than I had to be and I almost didn't get it checked back in. I think the pictures and the time stamps should be enough to prove location.LEA H.
Le client n'a pas laissé de commentaire.Wilton G.
Le client n'a pas laissé de commentaire.LAWRENCE O.
Equipment was sitting in a pool of water. The door handlers are rusty and need to be clean.PAULINE W.
Keep up the dedicated workMichele E. | Expérience générale
Professional, knowledgeable, friendly , helpful, fast and efficient. Mr Marty Chantelle and Jessie was amazingChantelle T. | Premières impressions
Le client n'a pas laissé de commentaire.Dawn J. | Expérience générale
Le client n'a pas laissé de commentaire.Yvette C. | Premières impressions
Le client n'a pas laissé de commentaire.angelica k. | Expérience générale
I would like to have been told there were stairs in the facility. Found out when I was loading in. There should be ramps, elevators or lifts. Didn't think that was something I needed to ask. I've had storage units before. Never stairs!Cynthia M. | Premières impressions
Le client n'a pas laissé de commentaire.CHRISTOPHER D. | Premières impressions
Le client n'a pas laissé de commentaire.Gwen W. | Premières impressions
Le client n'a pas laissé de commentaire.Gwendolyn L. | Expérience générale
I had a reservation at another location but unknowingly to me, it was a preferred location. I needed the truck like right now. My daughter in-law called the Gause location and Ms. Amy was a godsend we picked up a truck and she asked that I have it back by 3pm. We were back by 1pm. Thank you so much Ms. Amy, you saved the day....Derrlyn M. | Premières impressions
Le client n'a pas laissé de commentaire.LEENCHANTEE M. | Expérience générale
Le client n'a pas laissé de commentaire.lashawn o. | Expérience générale
Le client n'a pas laissé de commentaire.Tommy O. | Expérience générale
Le client n'a pas laissé de commentaire.SUMMER MARIE M. | Premières impressions
The counter clerk helped us with all our needs, even when we needed an extra unit. Very friendly and helpful!Gwendolyn L. | Premières impressions
Great Customer Service, convenient and clean!!Paula F. | Premières impressions
Rude staff, not helpful at all, acted as though they really didn’t want my business.BRIAN D. | Premières impressions
Thank you for being very professionalEdison H. | Expérience générale
I had an exterior wall unit & the climate control was not adequate in that space. Despite signs that said the building was sprayed for pest control I regularly saw bugs (including cockroaches) around the building. I found termite wings in my unit also. Everytime I went to my unit there was dirt in the loading/unloading area. The lighting was fine in the hallways, but the outdoor & unit lighting is poor and with cameras only on the doors of the buildings, not inside, I believe it is sub-par for security. Finally, the repeated rent increases were the last straw and I changed to a new storage facility.MaryAnn L. | Expérience générale
Le client n'a pas laissé de commentaire.Scott H. | Expérience générale
Le client n'a pas laissé de commentaire.Robert F. | Expérience générale
Le client n'a pas laissé de commentaire.Christopher M. | Premières impressions
Le client n'a pas laissé de commentaire.ferdinand s. | Premières impressions
Le client n'a pas laissé de commentaire.Barry H. | Expérience générale
I moved out of my storage room but yet continued to receive notifications that I owed despite contacting UHAUL 4X.. They went as far as to contact my relative saying that I owed money WHEN I DID NOT OWE because I had already moved out! This iwas such an embarrassment as I had to explain to my relative what was going on! You folks have got to get it together!!!Pamela F. | Expérience générale
I waited a total of 30 minutes from the time I got to the U-Haul storage storefront to get into my storage unit. I had to pay the movers for this time because of the poor management at the desk. There was one women there and she was juggle 3 phones calls while trying to check me into my reservation. She was going back and forth to each call helping everyone at the same time(including me) but the problem was that she was only giving each customer a small portion of her time which meant we all had to wait an extra long time. Honestly, I should have been priority because I was physically there and I had a reservation. Having to pay the movers more money for U-Hauls problems made me the most angry. It cost me 35 $extra dollars that I paid to the movers. I would like to be refunded this money from U-Haul since it was U-Haul's poor customer service that led to me spending that money. I have been renting from U-Haul for years and have spent 1 000 $'s of dollars here, but this experience makes me want to go elsewhere.Samuel B. | Premières impressions
It may be helpful to install lighting inside of the storage units not just the hallways and outside of the buildings. Overall a pleasant experience.CANDICE M. | Expérience générale
When it came time to remove my things from the storage unit i was highly disappointed to see rodent droppings over my things and several keys that had been cut inside my unit without my knowledgeshauntrelle m h r. | Expérience générale
Le client n'a pas laissé de commentaire.Daniel S. | Expérience générale
No issues. Highly recommend this facility to anyone needing storage. Tony was fantastic and very helpful with my truck rental and storage. Much appreciation!!!Rachel K. | Expérience générale
Le client n'a pas laissé de commentaire.Candy W. | Expérience générale
Very clean, professional and friendlyLINDA R. | Premières impressions
Le client n'a pas laissé de commentaire.STEVEN M. | Expérience générale
I had recently moved to Slidell and needed a place to store my things. Uhaul was the only facility in the city that had reasonable rates and fairly large storage units.Robert L. | Expérience générale
Le client n'a pas laissé de commentaire.david s. | Premières impressions
Le client n'a pas laissé de commentaire.JANIEL M. | Premières impressions
Very clean. Great staff!angelique b. | Expérience générale
Even one was very helpful. If I had to move again I wouldn't change a thing. And I will always recommend this company and the people that helped my family...Robert L. | Premières impressions
Lyrae was very helpful from the time I pulled up. I have a small unit , she explained the size. I am interested in maybe getting a lager size after she explained that it's possible to upgrade to a larger unit when it becomes available. I misunderstood - thought I was getting one month free with a truck rental but she explained that because the truck was not a one way drop-off it was not qualified. She was very patient as I had many questions.Berdell S. | Premières impressions
your staff are awsome and so helpfulRandall G. | Premières impressions
Stay Safwcatherine g. | Premières impressions
Le client n'a pas laissé de commentaire.Nicole B. | Premières impressions
Staff was very friendly and polite. Helpful in finding what I needed.Elaine M. | Premières impressions
Very professional staff. All social distancing and COVID-19 precautions were in place. It was a wonderful experience; this is the first time that I have ever purchased a storage.Tonya W. | Premières impressions
Le client n'a pas laissé de commentaire.Lyrae K. | Premières impressions
Le client n'a pas laissé de commentaire.kelanie t. | Premières impressions
Le client n'a pas laissé de commentaire.Tyrell M. | Premières impressions
Facility is clean and secure. Everything went very well and the staff was very helpful with all questions and concerns.may f. | Premières impressions
OuiJonathan J. | Premières impressions
Great! Nice people,attentive,clean facilities.connie f. | Premières impressions
Staff was pleasant & helpful. Answered all of our questions.christine h. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!