Évaluations des clients U-Haul Moving & Storage at Gause Blvd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Gause Blvd

Cote générale :

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Elizabeth L.
Évaluation :

Le client n'a pas laissé de commentaire.

Odette S.
Évaluation :

Quick & easy

Daniel S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Rachel K. | Expérience générale |
Évaluation :

No issues. Highly recommend this facility to anyone needing storage. Tony was fantastic and very helpful with my truck rental and storage. Much appreciation!!!

EGILS B.
Évaluation :

Uhaul is being deceiptful in their quoting practices. It looks like their rate is a daily rate but I was told it is not after bringing it back within 24 hours and getting charged an extra day. They ask expected number of hours and if you think you might need 4 and then bring it back in 5 they will charge you another full days rate. So if you have the misfortune to use this company always put 1 day or 24 hours as your MINIMUM estimate

kathy S.
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Le client n'a pas laissé de commentaire.

Ronnie T.
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Le client n'a pas laissé de commentaire.

DWAIN L.
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Le client n'a pas laissé de commentaire.

DON R.
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Le client n'a pas laissé de commentaire.

LUZ G.
Évaluation :

Layrae, Mr. Marty, and Raymond were all super helpful.

Chad P.
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Le client n'a pas laissé de commentaire.

Melanie G.
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Le client n'a pas laissé de commentaire.

Jeremy L.
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Le client n'a pas laissé de commentaire.

Stephen B.
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Le client n'a pas laissé de commentaire.

EDWARD H.
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Le client n'a pas laissé de commentaire.

celeste S.
Évaluation :

I would not recommend U haul.. You sent us to the wrong location to get the truck. You cost us money. We were paying people to load the truck and they had to wait because you sent us to the city then across the lake. then we had to drive back to city. People at both the stores were OK. Did not care for the attitude of the people in Slidell. Would never recommend U haul. Coustomer service supervisor was a bitch

SUMMER I.
Évaluation :

they were super rude when i walked in. i forgot my mask at home and they wouldn't allow me to come inside i was just trying to give them the keys to the uhual and they made me go outside. awhile i was waiting on them to check it the black lady was rushing me to put the keys in the truck and i was trying to find someone to pick me up they told me me i'm out of luck and than they charge me an extra day but on my paper it says i can use up to 600miles. super rude people there. will never go back

JOHN C.
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Le client n'a pas laissé de commentaire.

Scott S.
Évaluation :

I was in the process of making a reservation, but the arrangement I was looking for was not available online. I saved the "quote" and went in to the location to ask details. The employee was very negative and not helpful. She repeatedly told me nothing was available and that I was out of luck. She put me on a transportation list so I would be notified if anything became available. I went back to my car, completed my reservation online. Was called within an hour to offer me a larger truck at the lower price. Why was she so combative?

CHARLES C.
Évaluation :

Helpful employees. Very happy with the service.

Steven D.
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Le client n'a pas laissé de commentaire.

GREGORY B.
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Le client n'a pas laissé de commentaire.

eRNEST P.
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Le client n'a pas laissé de commentaire.

Samuel S.
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Well organized, friendly people. Have used this location numerous times. Highly recommend.

Brent C.
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I completed an online submission for a 26 foot truck a week prior to pick up date and the day prior to pickup I received a call from the pickup location asking if I would like a 20ft truck when I requested a 26 because they only have 2 local trucks and it might not be available when I come to pick it up. I had to all night now wonder if I was going to have a large enough truck to hold all my stuff. The truck I was given was clean but is just old and need to be retired. It did get the job done.

Frederick J.
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The worst customer service experience I've had in a very long time. Call me at (594) 621-3733 for details if you wish. Outrageous!!!!!

PHYLLIS J.
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Le client n'a pas laissé de commentaire.

Manuel D.
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Flawless service

Nicole S.
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The member who checked me out and back in was extremely rude and unprofessional.

David G.
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Le client n'a pas laissé de commentaire.

Jessie J.
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Employees needs to work on better attitudes among each other.

theodore M.
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Le client n'a pas laissé de commentaire.

Arian R.
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Staff was great with me. Great experience!!!!!!!

DAVID V.
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Le client n'a pas laissé de commentaire.

Candy W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Richard H.
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Le client n'a pas laissé de commentaire.

Jeffrey H.
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I reserved a 5x8 open trailer over the phone with u-haul. when i arrived they didn't have one available forcing me to spend more for an enclosed trailer. That made moving everything much more difficult and caused us to make more trips than originally planned. If I had time to find an alternate option I would have. In the future I will exhaust every other possible option before I ever go back to this u-haul. Staff was friendly and helpful. Clean facility. But that was a major oversight on the part of u-haul that caused a lot of unnecessary burden on me. i didn't appreciate it.

brent H.
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Le client n'a pas laissé de commentaire.

LINDA R. | Premières impressions |
Évaluation :

Very clean, professional and friendly

STEVEN M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Heike L.
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Le client n'a pas laissé de commentaire.

PAUL K.
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Le client n'a pas laissé de commentaire.

LEE H.
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Owner/manager doesn't want your business. His actions speak loudly. Go elsewhere.

joseph A.
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Le client n'a pas laissé de commentaire.

Stacy C.
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Le client n'a pas laissé de commentaire.

STEPHEN M.
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The new trailers with the swing doors, eliminating the wheel wells inside is a great idea. I would suggest adding e-tracks on the sides to enable utilization of additional strapping.

Daisy E.
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Le client n'a pas laissé de commentaire.

elizabeth L.
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Le client n'a pas laissé de commentaire.

mike D.
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Le client n'a pas laissé de commentaire.

VINCENT S.
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Great customer service

SAMUEL R.
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Very unorganized. My truck wasn't there for my reservation. Called told me so i went in and got a 15 thats all they had, lady was nice but not well organized.

Edmond T.
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Le client n'a pas laissé de commentaire.

Lane S.
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Just keep friendly smiling associate TRUMP 2020

richard S.
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Le client n'a pas laissé de commentaire.

Jessie B.
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Le client n'a pas laissé de commentaire.

TRACY C.
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Le client n'a pas laissé de commentaire.

Luke P.
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The guy was kinda gruff.

LUTFI S.
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Le client n'a pas laissé de commentaire.

JAMES B.
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When I pulled in to return the auto transport there was nobody available to check in my equipment. I waited a few minutes and then I had to go inside the store to get some help to check in the equipment. And then she couldn't find my rental agreement under my last name. I told her it was not due until the next day, I'm turning it in a day early. She then stated that she could find my agreement at all for the whole week and saying that meant it wasn't supposed to be returned to that location. She ended up checking in the equipment anyways.

SHEILA V.
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Le client n'a pas laissé de commentaire.

Kellie F.
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Le client n'a pas laissé de commentaire.

SUSAN G.
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Employees were very friendly and helpful.

Kevin W.
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I can't say it strong enough, check every inch of the vehicle for any damage before and after.

david N.
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Great help quick in and out respectful

Wendy V.
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female that helped us had a very bad attitude. will never use that lication again.

louis D.
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Le client n'a pas laissé de commentaire.

Peggie W.
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Everything was great!!

Toni Z.
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easy rental; everyone professional and helpful

DANA J.
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Very satisfied with the service, Thank you.

Michael W.
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Right side backup light burned out. Leak in left side in Mom's attic.

Petra M.
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Le client n'a pas laissé de commentaire.

Brandon S.
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Le client n'a pas laissé de commentaire.

MARK L.
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Le client n'a pas laissé de commentaire.

Charles W.
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Le client n'a pas laissé de commentaire.

RAY M.
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everything was great. I cant think of anything else you could possibly do to make things better

Jesse O.
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Le client n'a pas laissé de commentaire.

ERIN H.
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Stop over charging and hire some people that actually know how to provide good customer service. Your staff was very rude and this seems to be the norm

ZHENG XI L.
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Le client n'a pas laissé de commentaire.

ROYAL EUGENE D.
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Le client n'a pas laissé de commentaire.

paula D.
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Very poor customer service, guy rudely asked so you didn't want to put the gas back in there huh ? I put the gas back he wanted to charge me for barely being under the line also charged me for a extra day when email never specified a time but just a address and date to drop off. I WOULD NEVER RENT for them AGAIN

BARRY H.
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EXCELLENT service

KENNETH C.
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Nothing at this time.

stephanie B.
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Le client n'a pas laissé de commentaire.

jacky L.
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Le client n'a pas laissé de commentaire.

Roman W.
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Drop off was fast.

LASHANTA J.
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Better directions

Cierra V.
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Le client n'a pas laissé de commentaire.

Torrel B.
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Le client n'a pas laissé de commentaire.

LONNIE M.
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Le client n'a pas laissé de commentaire.

ALEX L.
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Le client n'a pas laissé de commentaire.

CAROLYN A.
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Le client n'a pas laissé de commentaire.

BRIAN B.
Évaluation :

Jalitha and Marty were very helpful and I was very happy with my experience. When we returned the trailer someone came outside and unhooked everything for us. Couldn't ask for better service.

CHRIS R.
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Le client n'a pas laissé de commentaire.

Robert L. | Expérience générale |
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I had recently moved to Slidell and needed a place to store my things. Uhaul was the only facility in the city that had reasonable rates and fairly large storage units.

ROBERT M.
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Friendly service.

Stuart E.
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Check the tires i rented a car hauler and caught a flat with in 10 miles on interstate,called the store i picked it up at and they made me go online for roadside assist and 2 hrs later got it fixed had to go back home and start trip the next day

Duc T.
Évaluation :

The person who rented this out to me I walk in and ask for a trailer she said no she has none I walk outside to go uhaul.com to locate one well online it shows this location has one u walk back in and said it shows I can gaurantee be rented she firmly said i Dont know how we don't have any so I walk back to my car and made a reservation and walk back in and said there I got a reservation it's gaurantee me or I get 50 bucks just give me 50 bucks and I be on my way you all are a big company and you all hire lazy people to run the show you all can watch the videos there in camera to see if I was lying honestly Ii wouldn't never rent from there again I rather go to budget or Penske just of the rude and lies I was fed I know this comment would prolly be brush aside but oh well I gonna say it

Joshua N.
Évaluation :

The mobile app took 45 mins. The lock box #2 did not work.. The lady was helpful and overload the app so I could finally leave.

JOHN N.
Évaluation :

I can't think of anything

ROBERTA P.
Évaluation :

We walked into this location to rent a 20 foot truck. We had not made a reservation. The woman behind the counter asked if we had a reservation; when we said no, she said they didn't have a truck for us. They were all reserved. So we drove away. We went to the website and put in a reservation and returned to the store and she acted like she never saw us before. She was rude and led us to believe at the first visit that we could not get a truck. All she had to say was , “ you have to go online first and make a reservation.” Instead she blew us off. I can't express to you how much Unnecessary anxiety she caused us. We felt she was being racist because she was accommodating to 2 men of her race by getting them masks to wear, and then turns to us and says there's no trucks available!

Luke M.
Évaluation :

Le client n'a pas laissé de commentaire.

Stephen G.
Évaluation :

Staff was incredibly rude. They insisted my appointment was for a different time than it was, were very short with me, and when I returned the truck, the person inspecting it was very rude as well and talked down to me. Very unprofessional, and I would not use this service again given the option.

Kathi M.
Évaluation :

Explain to your personnel that there are people who can't wear a mask and those tend to stay home if they are sick and there is no need to give us dirty looks, we are not the real problem.

RICHARD S.
Évaluation :

Le client n'a pas laissé de commentaire.

Kevin B.
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Le client n'a pas laissé de commentaire.

terreka G.
Évaluation :

Le client n'a pas laissé de commentaire.

david s. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

JANIEL M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

angelique b. | Expérience générale |
Évaluation :

Very clean. Great staff!

Robert L. | Premières impressions |
Évaluation :

Even one was very helpful. If I had to move again I wouldn’t change a thing. And I will always recommend this company and the people that helped my family...

Berdell S. | Premières impressions |
Évaluation :

Lyrae was very helpful from the time I pulled up. I have a small unit , she explained the size. I am interested in maybe getting a lager size after she explained that it's possible to upgrade to a larger unit when it becomes available. I misunderstood - thought I was getting one month free with a truck rental but she explained that because the truck was not a one way drop-off it was not qualified. She was very patient as I had many questions.

lesley b. | Expérience générale |
Évaluation :

I had a climate controlled unit, the a/c broke and all my belongings got mildewed. Ins co denied my claim so I feel this is horrible and I would never recommend them

John R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Donnell S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Tanya P. | Expérience générale |
Évaluation :

Absolutely amazing staff, very friendly and helpful

Michael S. | Expérience générale |
Évaluation :

The employee at the facility lied to me on what the company policies were. Even though I cleared out my unit and returned the eguiptment 3 days prior to the next billing cycle she would not refund my deposit or future payment. When I spoke with a customer service representative they said they would resolve the matter. It has been a month and I still have yet to receive my refund on my deposit or the monthly fees that were not due for 3 days.

Randall G. | Premières impressions |
Évaluation :

your staff are awsome and so helpful

catherine g. | Premières impressions |
Évaluation :

Stay Safw

Nicole B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Elaine M. | Premières impressions |
Évaluation :

Staff was very friendly and polite. Helpful in finding what I needed.

Bernice H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Heather M. | Expérience générale |
Évaluation :

My only issue is when the pandemic hit and i was late paying due to waiting on the stimulus check or unemployment Uhaul didn’t remove late fees. I felt they should have been more understanding. Other than that the staff was always nice, the storage kept my things protected and the price was reasonable.

jerry b. | Expérience générale |
Évaluation :

Please make sure my billing cycle is stopped due to the recent move. Service was Great!

Tonya W. | Premières impressions |
Évaluation :

Very professional staff. All social distancing and COVID-19 precautions were in place. It was a wonderful experience; this is the first time that I have ever purchased a storage.

Lyrae K. | Premières impressions |
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Le client n'a pas laissé de commentaire.

teriann l. | Premières impressions |
Évaluation :

The staff was friendly & my needs were met 100% but the wait time was too long.

vashona m. | Expérience générale |
Évaluation :

I had never gone to my storage due to illness. When it was time to pickup my furniture, it had been ran through in my boxes items thrown around looking for valuables and brand new items were stolen down to kitchen towels and glass crafted beveled mirrors. My lock was cut and they put their own lock on it hoping I would not be able to access entry and the rest would be auctioned. They broke glass tables and all. ***Do Not*** store anything of value at this place. Highly disappointed since I have used Uhaul Tilane Ave for many years with no theft issues or poor service. I want all my items back!

kelanie t. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Tyrell M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

DELANE J. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

lajuana c. | Expérience générale |
Évaluation :

U-Haul staff was always friendly and helpful. Access is amazing using the remote and key card. Unit was always clean as well as the facility. Paying online was a breeze! I’ve used U-Haul several times and would definitely use them again if storage is needed.

PATRICIA H. | Expérience générale |
Évaluation :

Was disappointed at the rate of increased rental costs over the time we used your facility

Patricia G. | Expérience générale |
Évaluation :

Staff was nice friendly and helpful

Donnell S. | Premières impressions |
Évaluation :

Thanks for making our transition back to Louisiana smooth and easy. We appreciate your help."BZ." Shalom

Stephanie J. | Expérience générale |
Évaluation :

Na

Patrice F. | Expérience générale |
Évaluation :

They were very helpful each visit and friendly

Jeffrey C. | Expérience générale |
Évaluation :

Friendly, helpful staff. Easy, secure access. Only downside was the cost of such a small unit.

Wanda J. | Expérience générale |
Évaluation :

The overall experience I had with the staff, and the facility was excellent. I think the late fee was extremely high to say it was 1 time (2 days late) and it was communicated I was going to be late.

may f. | Premières impressions |
Évaluation :

Facility is clean and secure. Everything went very well and the staff was very helpful with all questions and concerns.

Jane M. | Expérience générale |
Évaluation :

No communication in the office. Had to cancel my storage units multiple times because no one would actually do it.

christopher m. | Expérience générale |
Évaluation :

I thank you for your services

hope r. | Expérience générale |
Évaluation :

Very good experience

john t. | Expérience générale |
Évaluation :

Your loading dock area could not, absolutely not have a worse configuration. Too steep, very unsafe no matter what you’re loading and unloading. Especially a pallet with a pallet jack.

Tonya a. | Expérience générale |
Évaluation :

There the best at the gauze blvd location in Slidell

WILLIAM B. | Expérience générale |
Évaluation :

The staff and property were great

Margaret B. | Premières impressions |
Évaluation :

Personnel very friendly, quick and efficient.

john l. | Expérience générale |
Évaluation :

Cooperative and friendly

trisan c. | Expérience générale |
Évaluation :

The staff and manager was very polite and kind

michael K. | Premières impressions |
Évaluation :

Very good service

nick s. | Expérience générale |
Évaluation :

Glad I had the U-Haul facility to use until I had time to clean out my garage for boat. Only minor issue was the outside area around space 24 had a good amount of water on concrete after big rains.

john F. | Expérience générale |
Évaluation :

Excellent Customer Service!! Very convenient!

michael d. | Expérience générale |
Évaluation :

Uhaul is always the best. Thanks

april c. | Expérience générale |
Évaluation :

I had to make a claim. The storage had mold all over my furniture.

Quincy H. | Premières impressions |
Évaluation :

competent friendly staff. everything went smooth. had issues with trailer, they thanked me for informing them.

Jonathan J. | Premières impressions |
Évaluation :

Yes

connie f. | Premières impressions |
Évaluation :

Great! Nice people,attentive,clean facilities.

kim g. | Premières impressions |
Évaluation :

very friendly and patient

Dennis D. | Expérience générale |
Évaluation :

Excellent service

Erin K. | Expérience générale |
Évaluation :

Great service, nice people working at facility. Storage unit door r quired a wedge to lift door up to lock and unlock. It could of be fixed to make I easier to get into and out of

BENJAMIN C. | Expérience générale |
Évaluation :

This place is poorly managed by a person who stores your personal data outside the server. Dont do business here, you will regret it.

tirell b. | Expérience générale |
Évaluation :

Except when I move out my stuff had mold and mildew and my freezer want work it was new only had few months

David A. | Expérience générale |
Évaluation :

Only reason I wouldn’t recommend any longer Uhaul is that if some one doesn’t use stay the full month of their store age rent they should get what money that they would not be in it

yvette r. | Expérience générale |
Évaluation :

Thanks

Johnny V. | Expérience générale |
Évaluation :

Great Job

lesley b. | Premières impressions |
Évaluation :

Josh was the best!

vera J. | Premières impressions |
Évaluation :

not a good experience at all the manager needs to take a course in customer relations....after reserving the unit i decided to get my money back and go somewhere else i do not recommend this place

christine h. | Premières impressions |
Évaluation :

Staff was pleasant & helpful. Answered all of our questions.

Jennifer L. | Expérience générale |
Évaluation :

N.a.

Joann S. | Expérience générale |
Évaluation :

The facility was always helpful and professional.

JAMES G. | Expérience générale |
Évaluation :

this was convenient for the time we were there. but high on the expense side.

Beatrice W. | Expérience générale |
Évaluation :

Everything worked out fine

Beatrice W. | Expérience générale |
Évaluation :

Everything worked out fine

Fred G. | Réservation |
Évaluation :

staff was exceptional in every aspects of the service highly recommended, marty was awesome in assistant as well as the lady ( name unknown didn't ask)

Betty J. | Expérience générale |
Évaluation :

My name is Betty and I never had any bad experience with U-haul. This is my second time in two years using the facility and recommend anyone.

Miguelina R. | Expérience générale |
Évaluation :

I had mold on my furniture and in my boxes of clothes, only had the unit for two months

ANDREW Y. | Expérience générale |
Évaluation :

I really appreciate the effort management put in to organize the RV storage area, no longer did I have to worry about someone parking in my spot when I returned from a trip. Thanks

roderick f. | Réservation |
Évaluation :

The agent was very helpful and courteous.

Mary H. | Expérience générale |
Évaluation :

The only problem I had was spider's.

Kelly W. | Expérience générale |
Évaluation :

Everyone was very helpful

John D. | Expérience générale |
Évaluation :

Not enough staff had to wait to long for service

Sabrina P. | Réservation |
Évaluation :

Wonderful service upon arrival😁 Thanks!

RAYMOND B. | Expérience générale |
Évaluation :

Had a few gate issues with entry/ exit sequencing that required me to leave the storage unit area to return to the gate to open the gate again for the system to recognize that I was inside facility.

troy p. | Expérience générale |
Évaluation :

Very professional staff and helpful

PERRY B. | Expérience générale |
Évaluation :

the storage facility and employees were awesome. However the truck I rented had a large hole in the roof and several of my items were damaged and I had to replace my mattress and box spring.

Non reviews have been submitted for this location.

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