Customer Reviews for U-Haul Moving & Storage at Gause Blvd

5 324 évaluations

1685 Gause Blvd   Slidell, LA 70458
(At the corner of Gause and I-10 directly behind Taco Bell and New Orleans H)

(985) 643-7073

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(985) 643-7073

1685 Gause Blvd
Slidell, LA 70458
(At the corner of Gause and I-10 directly behind Taco Bell and New Orleans H)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The gentleman who checked my uhaul back in was very pleasant

Keishan W. 
Évaluation :
1

I reserved a small u-haul over a month in advance. On pickup day they told me they only had the largest one available. They were extremely rude and said well someone should have called you so this is all we have. No one called or emailed me letting me know or else I would have picked up from another location. They said I would be charged the price for the original u-haul I reserved but I was charged 100 $more. I am never using u-haul again.

KELSIE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW Q. 
Évaluation :
3

Prices are not accurately advertised and ridiculously high

Joseph D. 
Évaluation :
5

Everyone was friendly and understood my needs .

PRECIOUS K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephanie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
2

Employee was not professional. I called and asked for trucks in two sizes and was told they didn't have any. I called a little while later and talked to the call center who said they had a truck that would fit me. After telling her what the employee told me she said that they had a truck 2 ft longer. The employee should have recommended that from the start and would have saved me time. When I got there he was very short. The truck had a very strong cigarette smell which was displeasing. I would not recommend uhaul if this was the experience every time.

JAMES H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rudy Lynn W. 
Évaluation :
5

Everything was great. Hired movers thru the app and they were awesome

KEVIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kassi G. 
Évaluation :
5

We were given a 26 ft when the 20ft was not available.

Thomas Z. 
Évaluation :
5

Rien

DELORES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TANYA J. 
Évaluation :
5

Thank you for being here.

Lisa W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
5

Google maps needs to update their instructions on how to get to this place.

CHRISTIE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

phillis m H. 
Évaluation :
4

I was not told about how if I returned the truck after closing how I needed to have my cell phone with me and be proficient with the internet . I had to take multiple pictures and upload them Most distressful was I did have location services on , which I did but the site wasn't picking it up - Therefore , it wouldn't close out the contract . I had to call a friend over to the site for help . I had to forward the site to them and get assistance to close out contract . So I can ONLY imagine an elderly person you doesn't have the skill to get this done and the trouble it would be. The client needs to be warned that the need to be able to do this technically over the phone and be able to navigate issues on the internet . I don't think that is fair to the client . You can't ASSUME everyone cam do this . I have a masters degree and still had problems . So last of education was not my issue . But even myself had to call for help .

ROBERT Q. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

charles D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESLIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew H. 
Évaluation :
5

General manager Martin greeted us and was actually cleaning the vehicles himself. Leading by example and taking ownership …..great guy …great asset to your organization.

THOMAS G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roy m.  |  Premières impressions 
Évaluation :
5

This is one of the best locations I've experienced yet. I enjoy being able to obtain all the necessities I need in this move. The staff is excellent, knowledgeable, and always looking for a way to save your expense. I'm spoiled!!

Deborah S. 
Évaluation :
5

No problems.

MARGUERITE S. 
Évaluation :
2

Front desk helper rude. Truck was dirty. Over paid. The clerk left me stranded

Ashley A. 
Évaluation :
5

Staff was very professional and extremely helpful

Jason G. 
Évaluation :
5

The associates were kind and helpful and prompt

Katrina R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANDREW W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark P. 
Évaluation :
5

Nothing everything was grest

Carroll F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jay W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanja S. 
Évaluation :
2

The online check-in process didn't work properly and the gas level didn't match the checkout paperwork.

andrew G. 
Évaluation :
5

The unit was very secure, but there was no lighting. Each time we had to take a flashlight to see. Other than that, it is a great place to store your belongings. Have used several times.

Paula F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
5

Ryan was very helpful in recommending a trailer to help move furniture from my severely damaged home from Hurricane Ida. He went above and beyond to make sure it was all connected properly and that we had everything we needed.

BLAKE S. 
Évaluation :
5

Very enjoyable time.

Tim R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emmanuel S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John F. 
Évaluation :
5

Easily the best rental service around

Jason G. 
Évaluation :
4

Just keep smiling

deidre J. 
Évaluation :
5

The truck was in major need of engine repairs, the motor raced, would not shift properly and the brakes were very loose

JOANNE F. 
Évaluation :
5

Very fast and friendly. This is the location I use all the time in Slidell. They are the best.

ANDRA B. 
Évaluation :
1

Charged extra charges for gas and wrong drop

Lytisha F. 
Évaluation :
1

The U-Haul truck I rented had such a bad bad vibration, that it blurred your vision. Could not drive any faster than 50 miles an hour. The box part of the truck where my belongings were leaked rain. The air conditioner did not work. The service engine light was on. The box on the truck was dirty. It is obvious, that no one is inspecting these trucks before they rent them out. I feel I should be given a refund for the cost of the truck.

JOHN F. 
Évaluation :
5

Rien

Troi-Marie H. 
Évaluation :
5

The guy that takes the trucks back was sorta rude and was on the phone. Other than that the rest of our experience was great!

TRACY P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Duane M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

diane R. 
Évaluation :
2

The van box was leaking up front in the moms attic area when I got where I was going my things were wet on both sides of the truck. I told and showed the customer service people out side checking the truck in and also inside rep. The rep inside went out climbed in the truck and came back inside and said she did a light check and didn't see anything. Like she just blew me off and they put truck back in line. Luckily I didn't have to go far but if my things were in truck for 3 or 4 days with a lot of rain like we are having now my things would be ruined.

Michael D. 
Évaluation :
5

Service has always been Awesome at this location. I will definitely recommend to a friend. The workers are always nice and pleasant.

Nicola S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TROY H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gautam J. 
Évaluation :
4

The truck was not clean inside or out. Plus the truck needs service maintenance. The right front tire has an issue (out of balance or tire itself) plus their is a bearing going bad which is given off a high pitch sound.

KENNETH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth J. 
Évaluation :
5

The clerk there was absolutely wonderful and has my admiration for her skills amidst such anguish being experienced by the customers because of the hurricane. She was a doll!

JANET P. 
Évaluation :
4

The team at this location was very busy and clearly overwhelmed. The location itself had some damage from the recent hurricane and the phones were ringing off the hook. But the staff were very professional and courteous nonetheless and helped me check in and out easily.

Rebekah G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip S. 
Évaluation :
4

Employees were knowledgable, helpful and kind during this stressful time with hurricaine Ida.

LINDA D. 
Évaluation :
4

The process was very easy and the return was even quicker.

ASHLEY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNETTE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristina H. 
Évaluation :
5

Excellent customer service.

ANNE P. 
Évaluation :
3

The vehicle had dirt on the floor. I had I sweep it out before loading my household goods. The vehicle had an dangerous shimmy when driving over 40 mph. It has either a bad tire, badly worn suspension parts, or it's badly misaligned. It is unsafe and should not be rented again until repairs are made. Also, I was unable to fully use the space due to the placement of a hand truck and blankets.

JAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONI G. 
Évaluation :
3

Your facility is nice but the agent wasnt real informative as far as entering your code and my code would not access us in si we had to go to the office 3x fir them to let us in once in we were unable to access out and we had to crawl underneath you gate as no one could here us blowing the horn and yelling the internet was down and we have no card yet. Hopefully today Nd sat we will be able to access without any problems

Kristy W.  |  Premières impressions 
Évaluation :
5

They were also Good customers service representative. Very professional service.

ELI M. 
Évaluation :
5

Very friendly and awesome service.

Sally C. 
Évaluation :
4

We need access 24/7

KAMAL Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keavy E. 
Évaluation :
4

The trailer lights / wiring had a short and would work intermediary. I checked the connection at the house prior to leaving and lights would not stay on. As we we're traveling they would come on them go off. At the 1st gas stop, I attached the adapter and plugged them in. After moving the black connectors near the brake system they came on and stayed on. FYI the tech t the Slidell location didn't check them prior to my leaving. I should have check it also. Otherwise great transaction

BARRY M. 
Évaluation :
5

Process was fast. The return was fast and easy great staff

wayne C. 
Évaluation :
3

I was very disappointed with the storage. My furniture that was in the locker had white mildew all over it. I was paying extra for climate control and it seems like it didn't do any good. Other than that I was satisfied. I am going to file a claim with my insurance because one of my living room chairs is ruined.

connie f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WENDY G. 
Évaluation :
5

Excellent. Besides the damage to the truck upon receiving it. I do recommend as well as U-Hual, to do a "Walk" around of vehicle and document ALL damages. But that's to be expected on "Rental" equipment. I would rent again and tell friends about my experience with U-Hual

JOHN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger F. 
Évaluation :
5

Phylicia the customer service rep was great , fast and Knowledgeable of everything. I enjoyed talking to her and doing business with U-Haul .

ROBERT T. 
Évaluation :
5

Everyone was very nice

HEATHER H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sammie B. 
Évaluation :
5

Touchless check-in did not go smoothly and unsure why . . . ?

Denise W. 
Évaluation :
5

The trailer's exterior looked ruff but it worked perfectly.

STEVEN AND L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tracy G. 
Évaluation :
5

Make sure customers get what they ordered. When they found out, they called and I got a refund so great response!!

DIANE D. 
Évaluation :
5

Excellent customer service!

Robert B. 
Évaluation :
5

The counter personnel here were extremely nice and friendly!

WILLA W. 
Évaluation :
4

Veryhpful and friendly staff

Cesarea B.  |  Premières impressions 
Évaluation :
3

Upon picking up the Uhaul the service agent was extremely nice and helpful! She answered all of my questions and explained the process in great detail. She was very warm and friendly with excellent customer service. Unfortunately, when dropping off the vehicle around 6:58pm the agent was NOT very friendly. He was not welcoming AT ALL. He treated me as though I was someone he was annoyed with on the street. He sat in the truck in a manner as if I was reporting to him for whatever reason as he read out the mileage and my fees sarcastically. I confirmed my mileage and that I understood my fees. He continued to type in the palm pilot and looked up with only his eyes without moving his head with an attitude and told me “ok” as if he wanted me to walk away. That was very rude of him. How about thanking me for my business or atleast indicating to me in a professional way that he didn't need any other information from me. I'm not sure of the agent's name but he was a young white male. He does NOT need to be working around customers. And if he does not like his job then he should quit. There was also an older white female at the desk with him.

LAKESHA L. 
Évaluation :
5

Fast and easy check-in/return.

DAVID B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONIA A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIKA S. 
Évaluation :
5

Have wrenches available for your employees so they can at least tighten a nut and bolt

KIMBER L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFRED H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
5

Great Customer Service

CHARISMA VELANIS C. 
Évaluation :
5

Awesome and quick return process.

Stephen S. 
Évaluation :
4

I don’t recall being told I would be able to get to my unit, After business hours.

Janice R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trenelle F.  |  Premières impressions 
Évaluation :
5

Thank you Uhaul

Sheri P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaToshia T.  |  Expérience générale 
Évaluation :
4

The only problem we had was ac doesn’t work at all we had bugs all over our things

Anthony H.  |  Expérience générale 
Évaluation :
4

Keep up the dedicated work

Michele E.  |  Expérience générale 
Évaluation :
5

Professional, knowledgeable, friendly , helpful, fast and efficient. Mr Marty Chantelle and Jessie was amazing

Chantelle T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvette C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

angelica k.  |  Expérience générale 
Évaluation :
3

I would like to have been told there were stairs in the facility. Found out when I was loading in. There should be ramps, elevators or lifts. Didn't think that was something I needed to ask. I've had storage units before. Never stairs!

Cynthia M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gwen W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gwendolyn L.  |  Expérience générale 
Évaluation :
5

I had a reservation at another location but unknowingly to me, it was a preferred location. I needed the truck like right now. My daughter in-law called the Gause location and Ms. Amy was a godsend we picked up a truck and she asked that I have it back by 3pm. We were back by 1pm. Thank you so much Ms. Amy, you saved the day....

Derrlyn M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEENCHANTEE M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lashawn o.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tommy O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUMMER MARIE M.  |  Premières impressions 
Évaluation :
5

The counter clerk helped us with all our needs, even when we needed an extra unit. Very friendly and helpful!

Gwendolyn L.  |  Premières impressions 
Évaluation :
5

Great Customer Service, convenient and clean!!

Paula F.  |  Premières impressions 
Évaluation :
1

Rude staff, not helpful at all, acted as though they really didn’t want my business.

BRIAN D.  |  Premières impressions 
Évaluation :
5

Thank you for being very professional

Edison H.  |  Expérience générale 
Évaluation :
3

I had an exterior wall unit & the climate control was not adequate in that space. Despite signs that said the building was sprayed for pest control I regularly saw bugs (including cockroaches) around the building. I found termite wings in my unit also. Everytime I went to my unit there was dirt in the loading/unloading area. The lighting was fine in the hallways, but the outdoor & unit lighting is poor and with cameras only on the doors of the buildings, not inside, I believe it is sub-par for security. Finally, the repeated rent increases were the last straw and I changed to a new storage facility.

MaryAnn L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ferdinand s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry H.  |  Expérience générale 
Évaluation :
1

I waited a total of 30 minutes from the time I got to the U-Haul storage storefront to get into my storage unit. I had to pay the movers for this time because of the poor management at the desk. There was one women there and she was juggle 3 phones calls while trying to check me into my reservation. She was going back and forth to each call helping everyone at the same time(including me) but the problem was that she was only giving each customer a small portion of her time which meant we all had to wait an extra long time. Honestly, I should have been priority because I was physically there and I had a reservation. Having to pay the movers more money for U-Hauls problems made me the most angry. It cost me 35 $extra dollars that I paid to the movers. I would like to be refunded this money from U-Haul since it was U-Haul's poor customer service that led to me spending that money. I have been renting from U-Haul for years and have spent 1 000 $'s of dollars here, but this experience makes me want to go elsewhere.

Samuel B.  |  Premières impressions 
Évaluation :
5

Very clean, professional and friendly

LINDA R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

david s.  |  Premières impressions 
Évaluation :
5

Lyrae was very helpful from the time I pulled up. I have a small unit , she explained the size. I am interested in maybe getting a lager size after she explained that it's possible to upgrade to a larger unit when it becomes available. I misunderstood - thought I was getting one month free with a truck rental but she explained that because the truck was not a one way drop-off it was not qualified. She was very patient as I had many questions.

Berdell S.  |  Premières impressions 
Évaluation :
4

Stay Safw

catherine g.  |  Premières impressions 
Évaluation :
5

Staff was very friendly and polite. Helpful in finding what I needed.

Elaine M.  |  Premières impressions 
Évaluation :
5

Very professional staff. All social distancing and COVID-19 precautions were in place. It was a wonderful experience; this is the first time that I have ever purchased a storage.

Tonya W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lyrae K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyrell M.  |  Premières impressions 
Évaluation :
4

Facility is clean and secure. Everything went very well and the staff was very helpful with all questions and concerns.

may f.  |  Premières impressions 
Évaluation :
5

Oui

Jonathan J.  |  Premières impressions 
Évaluation :
4

Great! Nice people,attentive,clean facilities.

connie f.  |  Premières impressions 
Évaluation :
5

Staff was pleasant & helpful. Answered all of our questions.

christine h.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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