Évaluations des clients U-Haul Moving & Storage at Genesee

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Genesee

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heather D. le

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Even tho the internet was having serious trouble Jaylen was great... he was patient with me as I was with him even tho the internet was out of his control! Wish he worked at my normal location at 2843 kenmore ave!!!

richard C. le

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The representative that took care of me was awesome.. I've rented many times, and the guy who took care of me was the best ever.

Amber D. le

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Le client n'a pas laissé de commentaire.

KANDOLO A. le

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Le client n'a pas laissé de commentaire.

Tiffany W. le

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Give your assistant manager a raise it was busy as heck but he was on the ball with a pleasant attitude as well ??

Frank S. le

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Le client n'a pas laissé de commentaire.

M. Linda L. le

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Nothing. Perfection already established! Thank you!

Devron H. le

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Make sure the tires are all inflated all the way before renting a truck out

John R. le

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Was treated like royalty from the owner who was very accommodating. The assistant manger was training and still handling large volumes of business with excellent customer service. I would like to ad

RICHARD G. le

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Le client n'a pas laissé de commentaire.

William S. le

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Le client n'a pas laissé de commentaire.

Wende A. le

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Le client n'a pas laissé de commentaire.

mike G. le

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Presently surprised

Earl S. le

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I pre-registered 3 days ahead of time and requested a very much needed appliance dolly. But when I picked up the truck no appliance dolly was there. I had to make do with a standard dolly which made my move much more difficult. But the place was very clean and the employees professional and congenial. I would definitely rent there again.

Edwin V. le

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Le client n'a pas laissé de commentaire.

Miuchael V. le

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Be honest dont rent damaged or not recommended for use equipment and pay for damages caused by your shit rentals

michael M. le

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Le client n'a pas laissé de commentaire.

ashley C. le

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Everything was great

BOBBY G. le

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the only problem I have is the reading of the gas fulfillment. The paper gauge reading for gas should match the gas gauge on the equipment rented. ie.., (E------1/4------1/2-----F).

Karen D. le

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I made a reservation several days in advance using the share feature. I received emails and texts confirming the reservation. When I got to the site and tried to use my phone for pickup as instructed, I got a message saying no vehicle had been assigned for my reservation and I needed to go inside. When I went in I had to wait while the one person on duty (the manager) waited on two customers ahead of me causing me to be late for an appointment. When I went to return the vehicle there were several customers waiting, more coming in and only two people on duty, one of whom was making mistakes and his incompetence was confirmed by the other (the manager). Again, I had a long wait. I will not be using this location again.

Tim S. le

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Le client n'a pas laissé de commentaire.

Taelor M. le

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The truck I had reserved was not available the truck I was supposed to have for the downgrade was booked out to another customer it took over an hour for me to pick up my truck for moving.

bernadine L. le

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Le client n'a pas laissé de commentaire.

John R. le

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It was fine. The guys at the location were especially great.

Duvonne H. le

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Get new employees who know how to communicate with people.

heath H. le

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After an awful experience at another location it was refreshing to work with the staff at this site. The guy who checked me in took the time to call corporate and accommodate the last minute change, the one cleaning the other trucks stopped what he was doing to help me on my way, and when I pulled back in I wasn't even parked and they were helping me check in. After the terrible experience I had earlier I'm the day at a different location, I can't say enough of how nice and helpful this team is. They fully restored my opinion of uhaul and you should be proud to have them represent you.

Quantella M. le

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Le client n'a pas laissé de commentaire.

Laureen H. le

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Need to have a built in mechanism for the steering wheel to be adjusted for height reasons! But other than that great service and vehicle!

Nicholas K. le

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Le client n'a pas laissé de commentaire.

Drusilla B. le

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Le client n'a pas laissé de commentaire.

charlie P. le

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return was a horrid event. they could not check in the truck. flinch in computer. an employee is cussing. had to stay over 40 minutes they could not resolve the truck issue. I have made a complaint against the incidents and await from CEO. we requested our refund back. this was unacceptable

Jorge G. le

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Nice and profesionales. Muy atento y respetuoso .5 estrella .

david F. le

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The manager that took care of me on pick up was an outstanding customer service experience. When I dropped off trailer the next day, he was off but the youn guy that helped me was an extension of the manager in every way. Great staff. Grwat experience.

Hadija A. le

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All the staff members were very professional, knowledgeable and helpful.

Susan K. le

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Le client n'a pas laissé de commentaire.

Silvija T. le

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There was a guy continually outside cleaning and putting the trucks in perfect line. The manager, was very professional and he should be teaching new managers and staff at all your locations. The manager and crew he has there are perfect at the 1400 Genesee Street, Buffalo,NY location. No improvements needed!

Misty M. le

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Le client n'a pas laissé de commentaire.

John S. le

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Keep up the great work!

Deborah M. le

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Le client n'a pas laissé de commentaire.

Deborah W. le

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The staff was Par Excellent!

Courtnee D. le

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Experience was horrible

Brigitte A. le

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Johnell Jemison was very helpful & professional. He & the staff make using U-Haul at THAT facility a pleasure & a breeze. Thank you, U-Haul for having such dedicated, hard-working employees.

Angelo M. le

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I kept stumbling over a pipe that was sticking out of the ground in the storage unit I was using 0167 made a complaint no response from head quarters I felt they should have reduce the price

Deborah G. le

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Also very clean but no Air in front office area.

Queen H. le

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Infested with rats

jazmine i. le

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Rat feces all over my boxes/belongings. Scared of what’s may be inside. Place no food in storage area

Maria A. le

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Great management that went the extra mile

Crystal O. le

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I put my order in on line and it was all messed up ...the the guys at the genesee site were a great bunch of guys ..took are if me with a smile on a crazy day thanks for making a trying day end well

VICTOR N. le

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I was speak to by your manager in a demeaning matter, I paid my l storage on due date, a week in advance would be moving on 5-1-19 construction delayed me causing $1,005.00 in extra cost. :

Latisha F. le

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The employees were very professional and helpful.

byamombe s. le

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u haul Is very nice organization and is first one to take care of their customers. Thanks.

danette l. le

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Uhaul was trying to charge me for some damages to the storage space in which I did not damage my furniture was damp do to the space being hit by a snow plow and my book shelves had to be thrown out

RONITA M. le

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When I came to move my things out of storage there were mice inside my boxes! There was a dead mouse in hallway ask staff to pick it up they refused I lost my pots and pans due to mice feces everywher

Carol A. le

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I was told over the phone a 49.99 stouage unit would be sufficent for my needs. At the store after waiting in line 20mins found out it would not hold a love seat as my largest article

Jacqueline S. le

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The process was smooth and quick. Great service!

ashley t. le

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Thank you soo much for everything !

Katherine G. le

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The manager was very helpful to me and answered plus helped with great suggestions I needed! I couldn't been more appreciative for his help! Though this one out of my way I am coming back here!

lajoyce f. le

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There was rat droppings on top of one of my box then to find a dead rat when we emptied the unit. My other unit had my furniture. It was covered with mold. I was given # to call the insurance people.

SHANE H. le

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Rental process was fast and smooth. Service was stellar. Absolutely no complaints.

Camilla b. le

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Customer service was excellent. I will always use Uhaul when moving.

Brian C. le

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Great Staff!!

Eleanor V. le

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I have water damage. The unit had leeks and rat dropping. My stuff was there for 9 months

Vanessa B. le

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It was a pleasant experience

sheena w. le

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I had to throw a few things out due to water damage and mildew in my unit from a water leak