Évaluations des clients U-Haul Moving & Storage at Genesee

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I can't think of anything. The team at the Genesse location does great work.

The customer service representative was unprofessional and rude. The car had used disposed off mask lying in there and the car had definitely not been cleaned or sanitized at this location.

Make sure on return the worker is courteous and not rude. That they follow procedures fior checking back in.

I feel they need to check the truck mirrors and gas tank before written it out again

Nothing to be improved the guy who's handling this location is amazing

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Mileage on odometer was not the mileage on the receipt, driver rear turn signal did not work nor four way's Salespeople were very friendly

Stay committed to the customer

Nothing at this time

Empty tank, broken right mirror. Rude assistant manager.

Vehicle was clean, however it needed an oil change and all four tires had vastly different tire pressure

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Great service friendly and knowledgeable staff

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I'd highly suggest you take pictures of the gas tank before you leave for proof as I was charged 15$ for gas even after I filled it to 5/8 which is the return requirement.

Great customer service, just the inside of the window was very dirty,

No customer service

I would like to thank Jahlen M. He was very Patient,Kind, Considerate, individual. I truly hope Uhaul appreciate him as an exceptional employee!! Jahlen M. You are Awesome! Sincerely, Melissa Patterson

Doing well keep up the good work.

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The not in order at all the mirror was broker Can back in driveway at all too see And the engine light was on and your transmission is slipping whoever had the truck dogged it can I get a discount from all of this thank you

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The only thing that could've been better would have been if the nearest uhaul site had an available trailer for rent.

Le client n'a pas laissé de commentaire.

Clean the trucks out a little better

No one called me before I wasn't charged an extra fee for returning it. They called me after the time limit. And the truck has previous damage that was not recorded. Plus there was no clear deadline when I had to return the truck. It said anytime on that day. Turns out it had to be before three even though the location does not close at the time. They called me after five and did not inform me of the extra charge because I told them I was on my way. When I got there they charged me an additional $58. Communication could have been better.

No comments

Le client n'a pas laissé de commentaire.

Need to make sure check engine light not on prior to renting vehicle out. Representative took time coming to desk.

The guy was rude and not helpful at all.

I have always had a great experience with U-Haul, but this was the most alarming and unsafe experience I have ever had. The cargo van I rented was filthy. There were food crumbs inside, and I couldn't see at all out of the back windows. When I initially turned the van on, it had 0% oil life and the tire pressure light on. I went back to the office and requested someone check the tire because I had estimated that I would be driving the van 80 miles. I was told that “the sensors are sometimes faulty, but the tire looks fine.” So I left, but from looking at the van settings, found that my right rear tire was at 53psi when it should have been at 80psi. I then had to stop in the middle of my move to fill this tire up. I also noticed that both the left and right blinker lights were quickly flashing- which normally indicates the lights should be changed. It was then brought to my attention that neither of the rear blinkers were flashing and neither of the rear break lights were working. I then had to use my left arm hanging out the window as a turn single in the 30 degree weather to indicate to traffic where I was going. I could have very easily of been rear ended. This was an incredibly disappointing and frustrating experience.

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Get more professional people to work at this location.

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Truck had a padlock and was not properly checked in and wasted 14 minutes of my time on an already tight schedule. there was also only 1 person on an early and busy weekend so that wastedmore time

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Pleasant person great service would recommend other people customer service fantastic

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It is conveniently located in a central area of the city.

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Have the employees be more respectful towards their customers.

great customer service and very helpful.

we didnt have no tools

Nothing ..your employee Thomas McDaniel (tommy) went above and beyond and made sure my next reservation was all handle good staff and excellent service

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They overcharged me for fueling which I brought it back on 1/4 tank..

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The UHaul facility and the truck smelled very strongly of marijuana. I was absolutely disgusted.

Very pleasant and helpful, and got me on my way in a prompt fashion.

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No complaints. Everything was done expeditiously.

I rented a uhaul for Saturday morning in which my 1230 rental was bumped until 3pm. This made me unable to move the items I needed as I was under a time crunch. I called customer service after being unable to reach 7 location to see if any had equipment for rent, and the main customer service line was extremely brash and rude. When I asked why I was bumped, she said that the equipment wasn't available at the location I requested, so then I asked why I was able to make a reservation if there was no equipment available she said thats what happens when you do it the morning of.

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N/A

Customer service was very good. Employees were friendly, fast and efficient. They made my experience and trip very easy.

WTF I didn't order shit, am i being charged? ill never know because i have bene on the phone for 15 minutes on hold to find out who fucked up!!! I don't know if this is fraud or whatever but my number is 619.755.9789

Excellent customer service, always meets our needs.

Let them know about the after rates of the rental because I was lost

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The van was not santized before I received.

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Needs serious improvement in cleaning of drivers cabin. Steering wheel and door storage areas sticky and grimy. Over all not even close to what I would expect from u-haul. Have rented in Alabama, Florida. Never had any complaints.

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Everything was on point

Nothing

The has mark was off.I even took pictures to be sure.I will see if they charge me for the quarter tank that was on the manifest,but not on the gauge.

Representative behind the counter was neither friendly or professional. Truck cab had ash from cigarette, pipe or cigar smoking and truck itself ran "rough".

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Everything is up to great standard and faultless at this here location simply the best 👍.

The associate was professional and very polite and helpful

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26 foot truck extremely loud due to no exhaust also had to keep windows open due to exhaust leaking into cab. Staff was extremely friendly though

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The customer service agent that checked us in when we picked up the truck was excellent. He was informative profesinal be and friendly. Thank you.

Ensure the truck is cleaned up as I was moving from an apt to a home and I was unable to place my furniture in the truck without getting heavily soiled-It was disgusting-Also Customer Service is everything

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pd 3000$ for rental. Trailer lights were inoperable, location tried to fix,holding us up for an hour and a half. Gave up and told us to take it anyway, and call roadside service. They wanted us to drive a car carrier with no br a key turn signals or flashers. Engine cowling cover inside truck was not attached on passenger side.,making it almost unbelievable to sit for 22hrs drive. Truck was given to us with gaslight on. After location could not figure out problem with trailer they forgot to replace fuses they pulled so we had to go back and have them put in. Transmission would not shift into high hear underload. In the last 4 weeks I have rented 2 car carriers 2 4x8 utility trailers,1 golf cart trailer. and one 20 ft truck. Will be my last with uhaul. You should be ashamed that you rented that truck in that condition.

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Customer service was poor and unprofessional, and when we was trying to ask question they wasn't helpful. One person was outside on a personal phone call and the person helping us was helpful, and we had to find the uhaul by ourselves.

Better rates

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I waited in line for about 20 minutes then spent 30 minutes waiting for my reservation (made on-line prior evening) to be found, edited, stuck, edited, stuck, cancelled, then had a new reservation made. This is after having to go to this farther location to get a trailer. Then when I got to my mother's place, where we were packing her up to move into hospice care, the last customer's lock was still on! Brock did the right thing and came out to cut it off though.

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Everything was ok.

First I had a 24 hour agreement to use the truck had to call back after it was made for 6 in the email I got+. I ordered a 17 foot truck they gave me a 10 year old 15 foot truck with a door that got stuck numerous times with a padlock that was seized and wouldn't turn despite the fact I had the key. Now my biggest issue with your trucks the fuel guages on the V10 Ford vans. I put $15 in the gas tank and the guage barely moved so despite I showed a receipt proving gas was put in 15 minutes before it was returned I was still charged extra for not returning the truck in the fuel agreement which isn't right. Any car or light truck you put $15 gas in it the guage moves to at least 3/4 full so I don't understand why the needle doesn't move I was charged extra despite the fact I had the reciept proof. I've had issues with this before even having one display a low fuel light and it even stayed on after $10 was put in it. So I don't believe its fair you charged me extra despite showing proof and being screwed out of not only $158 by uhaul but by the person that I moved out who refused to pay me for putting money on my card to rent the truck to move them. There is something on your trucks that prevent the gauge from moving past halfway and its not right you overcharge people for it. If you weren't the only rental company in the neighborhood I would have shopped elsewhere but since its the only place around guess I have no choice but to continue to rent from you

Service was horrible. One cashier was working it took over an hour to check out. The staff was using profanity. I was alone inside the store for 20 minutes. While both staff were outside.

The website is very glitchy when returning the vehicle. There were opened beverages from the previous user. It should be cleaned thoroughly due to covid.

The manager ‘Brock'... This guy is over the top. His employees were all working. The shop was clean. The property was organized and beautifully ran. Why is this shocking? Because it is in the most dangerous, the highest gun discharged and highest murder rate area in all of western NewYork. It's like an oasis in the middle of the ghetto. Brock is actually above spectacular. I have my own companies. If you don't pay this man proportional to the dangers of being here... there's plenty of people that will. This man turned this place around. Kudos to Uhaul!

Very rude no explanation as to why I was charged a fee