Évaluations des clients U-Haul Moving & Storage at Good Hope Rd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Good Hope Rd

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keanna H. le

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Le client n'a pas laissé de commentaire.

dionne B. le

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I appreciate all the staff. This was my first uhaul experience. I'll return if needed in the future.

BENJAMIN V. le

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Please tell the customer about the 20 dollar after hours drop off fee. Yes. I'm sure its in the contract somewhere but it would be a nice thing to be told up front by the associate.

Ameer T. le

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Le client n'a pas laissé de commentaire.

Edward Y. le

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N/A

Ann B. le

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Le client n'a pas laissé de commentaire.

James B. le

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More friendly employees.

Christopher C. le

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Le client n'a pas laissé de commentaire.

Shakeva G. le

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Le client n'a pas laissé de commentaire.

Deangelo T. le

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Facility was slightly understaffed but the young lady did an EXCELLENT job of multi tasking!

Joseph M. le

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I rented for 24 hrs and when I returned it the store was not open since it was a Sunday. I was charged a $20 fee to check in the trailer. What is the difference when the store is open and the attendant checks it in then? I was not told there would be a fee or told how to check it in myself. Not a great way to do business. Joseph mionskowski 703-254-8285

Deangelo T. le

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Le client n'a pas laissé de commentaire.

Mary G. le

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Service personnel very knowledgeable and friendly. Made a difficult experience easier.

Marquita T. le

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Le client n'a pas laissé de commentaire.

gerald B. le

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very good service from the pick up to the drop off. in and out .

Dorothy W. le

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Stop double billing people. Will never use you again!

James R. le

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Went 20 minutes over, called location to let them know I was close, and was charged for ANOTHER DAY! Not really fair

Modesto G. le

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Le client n'a pas laissé de commentaire.

Lewis W. le

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Terrible service, spent 45 mins just getting paperwork done with people standing and waiting behind the counter. Nobody answering the phones when I called. Wish I would of gone to a different company like Penske or Enterprise! Shame on Uhaul!!

Damien W. le

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Le client n'a pas laissé de commentaire.

Jesus C. le

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Keep up the good work..!!

Michael W. le

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Le client n'a pas laissé de commentaire.

Gilbert M. le

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Service is always great. Lady (manager) at the desk is helpful everytime.

William C. le

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Moving in I had a woman run up and tell me not to store stuff there b/c rats had eaten her belongings. Trash was in my unit (a McDonalds cup and paper) when I 1st went in. Very helpful staff however

gwendalyn H. le

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Le client n'a pas laissé de commentaire.

Tamika S. le

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Everything was great!! Very smooth transaction.

JOHN H. le

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Le client n'a pas laissé de commentaire.

ANNIE L. le

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Le client n'a pas laissé de commentaire.

Philip G. le

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Le client n'a pas laissé de commentaire.

Edward W. le

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Smile and try to remember names.. for an example if I was greeted.. , Hi (my name) I would have felt like (super customer) .. dont get me wrong I really can appreciate my experience today so I thank each and everyone of them again... you all even allowed me to leave my car and I thought that wasgreat.. especially seeing how much airports charge to park....

Patricia G. le

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cleanest and best vehicles I've rented from any UHaul location. Staff should be commended

Karen H. le

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Le client n'a pas laissé de commentaire.

MARYANNE R. le

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I was very impressed by how clean the vehicle was. My service from the counter to my return of the vehicle was great. I will continue to go there.

Thomas G. le

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Le client n'a pas laissé de commentaire.

Frances N. le

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N/A

Phyllis S. le

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Le client n'a pas laissé de commentaire.

Patricia O. le

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Happy with my experience.

Patricia O. le

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Le client n'a pas laissé de commentaire.

Vivian H. le

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Had to wait in line for about 30 min to be waited on just need more help with checking in and out other then that it ok and it took them hour to answer my call on phone need help bad

morris a. le

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my need for temporary storage was very good.

Judy S. le

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Great U-Haul.

William C. le

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Service was fine. Counter person was overwhelmed with in-person customers and constant phone calls. She handled it as best she could but really needed back-up help at the counter.

Kisa B. le

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No comment

Martha G. le

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Continue to receive billing statements after being told that there was no bill and everything was resolved.

morris a. le

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Excellent, it was a great experience and the employee was a enjoyable one to receive the storage unit.

thomas G. le

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Thanks for your service

Martha G. le

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They continued to charge me for a rental even after I informed them countless times to cancel.

Judy S. le

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Need better Customer Service Reps. The first day I went into UHaul to check on my truck the Rep was GREAT. When I called to check on my storage unit, I was given a hard time.Charged to much money.

Denise W. le

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Thank you for your service.

cathy b. le

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I have a problem. Several attempts have been made to have the manager contact me. The girl in the office said she would have the manager call me, the main office sent a message to the manager to call

Sakota T. le

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I rented from uhaul for over a year and when situations accord when I couldn’t pay on time I still had to pay a large late fee it didn’t matter that most of the time. I will never rent from uhaul agai

Edward P. le

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Thanks to all the staff as well as the establishment.

Tia K. le

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Overall good experience will return if I need it in the future

Michael b. le

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Good place for storage

Karyn G. le

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samuel f. le

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Good job

Tielisha h. le

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Ok

sharon J. le

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Patrice & crew has poor customer service. Employees stay on their phones. Employees has no name tags. Pat,did not return/refund my money for the storage unit.Will no longer do any business with UHaul.

Jones W. le

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I was very happy with all services.

Dorothy N. le

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The staff was courteous and professional and efficient. They were friendly and made me feel important.

neville k. le

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the manager was so mean and not help full at all

Glenda M. le

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The facility was convenient and well maintained.

trina b. le

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I think the manager there on good hope has an terrible attitude. I will not storage anything at the one on good hope agin Appleton location better.

Esther B. le

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I feel that this company robbed me in fees and I will never, ever recommend it to anyone. The manager was never available when I'd call & she would never return my calls. UHAUL IS THE WORST...

Jill W. le

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U haul offers the advantage of on premises staff , but they can be difficult to reach directly . A policy on call back time would help We need to set up document storage in 5 states Can we?.

jill w. le

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Nancy Hansen has home above and beyond to help us with a program to store legal files. Law firms have sustantial stira

bethanie g. le

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Sherita (sp?) Long was amazing!My move weekend was long & chaotic.I had to make many last minute changes & decisions.Ms. Long was patient, kind, & professional.She assisted me in every way possible

bertha t. le

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It was nice during business with your company and I would use your company again if needed, and also would recommend to family and friends. Thank again,

willie b. le

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Everything was good with the truck I had no problems with the truck so I gave you all the excellent rating

Aleina H. le

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The climate of the store seemed very hostil. Both customers and staff. A lock was put on my unit. I inquired about the keys and the young lady knew nothing. Costing me time and money, movers & truck.

SANDRA F. le

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I will definitely use your services again. Thanks

Christiana B. le

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N/A

shana d. le

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Rat dropping we're all over My things...i had to shake everything before bringing it home.

Kendall S. le

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Mice dropping’s everywhere and chewed through my items 👎🏾👎🏾👎🏾

melissa c. le

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Nice location and customer service is great

Feryl W. le

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The.clerk/cashier was obviously distracted by her long eyelashes and lengthy nails. She spoke so low, I had to keep asking her to repeat. She assumed I knew the process for renting.

johnna c. le

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It's been about a year and I just got all my stuff out the unit to find that everything has been chewed on and covered with rat feces and urine more than half of my property is damaged im pist!!

shaquanne s. le

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The Manager could be nicer and more welcoming.

shana d. le

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My lock is not easy to put on you have to jiggle and play with it every time I use it.

christopher l. le

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Giving us first month storage free with the rental of your trucks was so convenient and it help so much because of the situation we were in. I recommend to anybody!! Thank you...

Starshawn G. le

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All my furniture was ruin due to rats/mouse being inside the container with my belongings. Horrible!!!

Serina W. le

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Thank you!.The storage unit was a big help to me for the length of time needed..Again thank you for allowing me to use ur services.. Yours Truly, Serina Winstead

Misty J. le

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Mice droppings were found in my storage area and also some of my items when I unpacked at home. Still have not received a call back from the manager from this location.

nicole b. le

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I have all good things to say about my experience. I will definitely rent again if need be.

Lisa S. le

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Didn't go into the storage facility but the process of dropping off a UBox was great! Very easy delivery and friendly service.

John B. le

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I enjoyed using your storage facility. I would use it again when needed.