For the most part the experience was okay. My issues were not consistent enough to give a "No" response to some of the above questions even though if there was a rating scale of 1 - 5, this location would be in the middle or lower. There was some kind of water leak into the indoor unit that I had that soaked the lower stacked boxes. The boxes then collapsed under the weight of the boxes on top and some thing got crushed. Clothing ended up having mold in them. All of the boxes on the floor were stuck to the floor and things that were wood had water damage. Dealing with the staff was a crap shoot. In person I've never had a problem. Especially in leaving the facility for the last time. That gentleman was VERY helpful. Any conversation over the phone was met with hostility. When a mistake, that was not mine was made, I was met with a nasty attitude.

This business was very professional,the manager Patrice Henry waiting on me and this lady was so helpful and very respectful, kind and professional! U-haul Company truly have a good person. Please keep her around to operate this wonderful storage Business.

Provide great customer service

I don't like the fact that you're told that you a given a month free when the free month is totaled into the first months rent it's no way a 5by10 should cost me 100.00 and then you're made to buy one of uhauls locks it's a ridiculously high price it's a rip off the second month is not free I paid for it in the first months rent And the lick was 10.00

The move out process was frustrating and the staff did not follow up with me or finalize my request in a timely manner. Was told I was past due on payment and being charged a late fee, even tho I’d requested to move out weeks prior.

I've used U-Haul before more than once.

Uhaul reassure me that my first month of rent was free,it was not. The inconveniences of having to pay storage unit I had just payed$780. To rent the truck and 200 dollar for tolls and gas. I really didn't appreciate the false advertising.

Good customer service, and I love the first month free deal, as well as your military discount! The facility was also very clean, and the storage space is clean and spacious.

Information was entered in electronically. Seem to take a little longer than I wanted. A lot of information was needed like a second phone number, and a second person to call. Took to long, and began to become annoying.

I checked out of the unit early, I received an automated charge when I called to find why I was told to ignore the text for a resolution.

Very unprofessional experience with this uhaul location. Will never do business with this store EVER. The GM with the short blonde hair is so rude and nasty has a very nasty attitude. Never again

Don't know the ladies name but whomever worked on 7-8-20.The 3 women that worked at the front counter to the 3 men there, were all helpful and nice. Thanks

Majority of the household and personal items I had in storage for safe keeping , I had to trash away due to extreme amounts of rodent feces and damage caused by it. Aside from it I felt hassled a month ago I received a call from an agent who was very rude and augmentative. Out of that it event I was prompted to end my contract with U-Haul. Thanks for the storage. I will definitely try somewhere else next time.