Évaluations des clients U-Haul Moving & Storage at Greenbrier

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Greenbrier

Cote générale :

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Rhonda C.
Évaluation :

Free would be good!

Robert C.
Évaluation :

Le client n'a pas laissé de commentaire.

John F.
Évaluation :

The signs on the door say a face mask is required but while I was there 2 men were not wearing mask, one was running the counter and the other I assume a mechanic cause he came in and out a couple times. While on our trip to Anderson, IN we ran into ran and the windshield wipers would not clean the rain off the windshield it would smear it. When night came it was game over the headlights were so out of adjustment that we had to stop and spend the night in Covington, VA delaying our arrival because we could not see more then 20 feet in front of us. My wife's and my safety were more important to me than risking running into something because of the bad adjustment of the headlights.

Janice E.
Évaluation :

Le client n'a pas laissé de commentaire.

YEKATERINA R.
Évaluation :

This was not our first time using this location. We always reserve online in advance which saves all parties involved a lot of time. The staff is always efficient and acknowledges everyone right away. BUT this was the first time when the vehicle we rented was filthy and I don't even think it's the staff's fault, I think it has something to do with the truck being overused. It was not pleasant to be inside of it.

Calvin R.
Évaluation :

Keep doing the same thing you're doing your customer service is great very helpful to the customer

Jeffrey H.
Évaluation :

The person that helped me did an excellent job. She was helpful, courteous and customer focused.

Scott S.
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Le client n'a pas laissé de commentaire.

Nina M.
Évaluation :

More associates for less wait time.

STEVEN P.
Évaluation :

Nothing, from rental (customer service was superb) to drop off. Completely perfect experience

Tenika A.
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Le client n'a pas laissé de commentaire.

LORIODETTE V.
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Easy, and excellent process !!

SHAVONDA L.
Évaluation :

Le client n'a pas laissé de commentaire.

GARYGENE B.
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Le client n'a pas laissé de commentaire.

rosellen c. | Premières impressions |
Évaluation :

I am disabled and unable to stand for very long. The lady who waited on me was wonderful. She went above & beyond good customer service to assist me. I really appreciate everything she did to help me.

Todd P.
Évaluation :

Great checkout as well...!

Deborah H.
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Le client n'a pas laissé de commentaire.

Amber K.
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Le client n'a pas laissé de commentaire.

Jordyn L.
Évaluation :

prices

James Z.
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Le client n'a pas laissé de commentaire.

William H.
Évaluation :

We had hard rain that day, and when I opened the back, I found the rain had gotten in and soaked my cardboard boxes. The walls and floor were wet.

Jared H.
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Le client n'a pas laissé de commentaire.

WENDELL T.
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Le client n'a pas laissé de commentaire.

Ada R.
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Very helpful and courteous. They gave me peace of mind going over the coverage details.

WILLIAM P.
Évaluation :

Le client n'a pas laissé de commentaire.

Jeff J.
Évaluation :

You need non-smoking vehicles.

Yohei N.
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Le client n'a pas laissé de commentaire.

Gregg M.
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Le client n'a pas laissé de commentaire.

SCOTT A.
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Le client n'a pas laissé de commentaire.

DAVID D.
Évaluation :

Great service.

Wayne N.
Évaluation :

Great service

Brian G.
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Le client n'a pas laissé de commentaire.

Phil C.
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Le client n'a pas laissé de commentaire.

THOMAS E.
Évaluation :

Wait times at this location have consistently been excessive even though there are very few customers

CALVINDAVID R.
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Thank you Gaby your customer service is second to none.

Wilbert J.
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Le client n'a pas laissé de commentaire.

James S.
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Great

EBONY SHERRIE S.
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Le client n'a pas laissé de commentaire.

LAKESHA J.
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Le client n'a pas laissé de commentaire.

JAMESLAMAR P.
Évaluation :

I returned my rental trailer at 10 am the day before my rental period ended. The clerk was busy and asked if she could email my receipt. That was a mistake because she failed to deduct the day from my bill and charged me the entire amount. I received a email asking if everything was ok and answered, explaining what happened. No response. DO NOT TRUST THEM!

WILLIAMROY H.
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Le client n'a pas laissé de commentaire.

JOHN B.
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Everyone on both sides was fantastic. I had a recent death in the family which affected the process and everyone I spoke to went out of their way to help me. Thank you again

MANUELBRANADO J.
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Le client n'a pas laissé de commentaire.

ESTELLE O.
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The service was very good no need to change anything, keep up the good work.

Lester H.
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Le client n'a pas laissé de commentaire.

KATELYNN W.
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Educate your staff or throw the whole employee away

Hosea F.
Évaluation :

The evening prior to my rental pickup day the uhaul place called and said the 26ft truck i rented was no longer available and I had 2 options.. get a smaller truck or wait multiple hrs for the 26ft. So needless to say is very upset and ended up having to use the smaller truck and make multiple trips. Very disappointing and I will not be using uhaul next month when I need to get a rental truck again

Gordon B.
Évaluation :

Picked up a trailer. Quick in and out. Great people.

Sheri B.
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Le client n'a pas laissé de commentaire.

Felicia G.
Évaluation :

The Uhaul truck was very dirty inside as if it has never been wiped out. Thank goodness I had my disinfectant wipes to bring along. Coronavirus is real. The white guy behind the counter during the check-in process was super nice! The black lady with the green shirt (with the roll around her head hairdo with the black faded out pants on) during the return process was rude and had a nasty demeanor! Overall, I usually like renting from UHaul as their prices are not bad, and they have plenty of trucks.

Willie F.
Évaluation :

NOT SURE ABOUT AN AFTER HOURS SERVICE FEE WHEN I RENTED THE TRUCK AT 6 AND THEY CLOSED AT 7 (NO CUSTOMERS BUT STILL WORKING) AND I BROUGHT THE TRUCK BACK AT 8 WHEN THEY WERE STILL THERE ALSO I HAD TO HAVE ONE OF THE EMPLOYEES MOVE THE TRUCK OUT OF THE PARKING SPACE FOR ME BECAUSE THERE WAS SO MANY OBSTACLES NEARBY THAT I SURELY WOULD HAVE HIT SOMETHING OVERALL THE TRUCK WAS CLEAN . THE EMPLOYEES WERE FRIENDLY AND IT WAS AN EASY PROCESS TO RENT SO 4 STARS

Summer G.
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Le client n'a pas laissé de commentaire.

Kamina M.
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Le client n'a pas laissé de commentaire.

Brian F.
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Le client n'a pas laissé de commentaire.

William M. | Premières impressions |
Évaluation :

I received the truck on E with no gas I had to fill up for almost $100 twice then when I returned it I get charged for not having a quarter tank. I believe that was so absurd. I payed just about $1000 for the truck and why did I have to fill it to a quarter when I picked it up empty? So stupid

Steve G.
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Le client n'a pas laissé de commentaire.

Aaron B.
Évaluation :

I was assured the 50 dollar guarantee would lick in as they had to move the location after I selected one. I just received and email from Jesse Meeks Jr. Stating otherwise. I feel bamboozled. This is not fair and no way to run a business. Shame on you, preying upon the consumer with fake guarantees. I will be telling everybody I know about this, you would have been better off not offering a guarantee at all.

Michael H.
Évaluation :

I had to help him unhook the trailer and lift it off the hitch.

FLORINDACHRISTIN B.
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Le client n'a pas laissé de commentaire.

Molly S.
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Le client n'a pas laissé de commentaire.

Mark N.
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Le client n'a pas laissé de commentaire.

TYRONEANTHONY V.
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Le client n'a pas laissé de commentaire.

HOPE B.
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Both ladies at service desk were extremely friendly and offered A1 customer service. They worked great as a team.

TODDKEITH J.
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Le client n'a pas laissé de commentaire.

Partrea N.
Évaluation :

Truck and van service is excellent. Boxes are plentiful with the exception of dish barrels and packing foam. I had to go all the way to Norfolk to get those things for dishes and extra large boxes. They seem unable to keep those in stock and insist they cannot order supplies as needed. Manager can be snippy at times, staff is not always available when needed. It's like it's non chalant at times. I prefer the Norfolk location because they had everything I needed and helped me get my boxes to my car.

BRENTMICHAEL M.
Évaluation :

The staff was helpful and made sure we got a trailer on short notice. I appreciate their assistance.

Aaron P.
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Le client n'a pas laissé de commentaire.

Larry C.
Évaluation :

Le client n'a pas laissé de commentaire.

John M.
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Le client n'a pas laissé de commentaire.

christopher A.
Évaluation :

Inside cab had something sticky on the windshield and an oil substance in the passenger floorboard. The truck was also about 5 MPH off compared to GPS on my phone. This caused me to be charged for more miles than I actually drove.

ROBINJANE V.
Évaluation :

Le client n'a pas laissé de commentaire.

Grady I.
Évaluation :

Teach your on-site managers. If there is an honest miscommunication between one of your new hire booking agents and customer. To learn how to listen, gather all customer information. Before siding with an agent. Without even speaking with the customer to see why an honest miscommunication happened. Then come off as accusing, assuming or jumping to conclusions before even speaking with the customer. I had to raise my voice in anger. With your manager at my last rental. Search your records. I rent from Uhaul at least 2-4 times a year. And I have never had such a piss poor experience until my last rental.

Kathleen S. | Premières impressions |
Évaluation :

Rating is about my storage units: Office and grounds were clean. Staff was helpful. I would HIGHLY recommend the storage units be inspected before renting. Some of my items got wet / mold due to the unit next storage (according to office mgr. heavy rain.) My unit also had loose insulation hanging down. I needed to inspect the units (3) before renting. I was in a pickle so I rented sight unseen and didn't have the manpower to move out at the time.KS

WILLIAM K. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Craig R.
Évaluation :

Absolutely an easy and fantastic experience. I will always use this Uhaul location for all of my rentals.

Christopher C.
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Le client n'a pas laissé de commentaire.

Dennis B.
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Le client n'a pas laissé de commentaire.

JAMES D.
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Le client n'a pas laissé de commentaire.

Tristan G.
Évaluation :

I cant recommend your company to anyone. On September 3, 2020 I put a $40 deposit on one of two October 1, 2020 hitch installations scheduled at your Landover location. I reserved two trailers for pick up on October 3, 2020 at your Central Ave. location. I showed up at your Landover location at 7:00 am on October 1, 2020. I was be told "Sorry, we don't have a mechanic and we haven't had one in weeks. You hitch installation has to be canceled.

Paul L.
Évaluation :

Customer service wasn't that pleasant to deal with. And didn't act like they were wanting to be there.

James S.
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Le client n'a pas laissé de commentaire.

TONICA W.
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Le client n'a pas laissé de commentaire.

Donald U.
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Le client n'a pas laissé de commentaire.

Robert B.
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Le client n'a pas laissé de commentaire.

Donald S.
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Le client n'a pas laissé de commentaire.

James R.
Évaluation :

The Van I rented was not very clean inside. Windows were dirty and dash needed cleaned. Over all the VAn was nice and met my needs. Rental price was reasonable.

Debbie M. | Expérience générale |
Évaluation :

Five Stars ***** Terrific service- Highly recommend this clean well managed facility and terrific service providers. Thanks so much!

Debbie M.
Évaluation :

Five Stars- Most highly recommended Would absolutely "Tell a Friend " Terrific service and support. Thank you so much!

Joenathan B.
Évaluation :

Le client n'a pas laissé de commentaire.

Darrin J.
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Le client n'a pas laissé de commentaire.

Levondia P.
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Le client n'a pas laissé de commentaire.

Debbie M.
Évaluation :

5 Stars! Tell a friend this UHAUL was terrific for our family move! We needed two storage units and two big trucks to move all our belongings. Big THANK YOU to Greenbrier UHaul for terrific service and support!! Highly recommend!

Amaris G.
Évaluation :

Le client n'a pas laissé de commentaire.

Brian T.
Évaluation :

The above location was the only one that answered so that's why we went there.

Myra A.
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Le client n'a pas laissé de commentaire.

CHADEVAN M.
Évaluation :

N/A

Udeagha A.
Évaluation :

COVID-19 is upon us, the sign on your door says "mask is required ", can you ensure that your employees wear mask, while attending to customer. 1. the guy that attended to me at the desk was not wearing a mask. 2. the guy that attended to me when I returned the equipment didn't wear a mask. COVID-19 is a health crisis not a political crisis. thank you

john S.
Évaluation :

I don't normally recommend a certain location. I only recommend NOT going to a certain location.

GARY A.
Évaluation :

Always good service I've been using this service for 2 years same location for my food bank

John G.
Évaluation :

Manager was very polite and helpful

Paul A.
Évaluation :

My biggest problem was trying to get a hold of someone to help me with extending the trailer contract when we ran into a problem with the towing vehicle that delayed us 5 days and, therefore, would not make our turn in time. But, Kudos to Mitzi who finally was able to get it changed and do so as a courtesy without charge. Really appreciated this!

marilyn W.
Évaluation :

Le client n'a pas laissé de commentaire.

Larry G.
Évaluation :

Le client n'a pas laissé de commentaire.

Evelyn G.
Évaluation :

You all are doing a great job. Thank you for helping me at the service desk. I tried to use the online check-in and found that experience not good it took too long. In person experience was so much better.

Deborah P.
Évaluation :

Customer service was really good and sufficient

JAMES F. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Karen D. | Premières impressions |
Évaluation :

After reserving our storage unit AND calling twice the day we were arriving once we arrived we were told there wasn't a unit available. We were told that since we didn't work directly with this facility they couldn't guarantee there would be anything available. I explained that while we didn't work directly with this facility the UHaul person that was helping us did in fact work directly with Corban at this facility when the reservation was made. After well over an hour they found a unit for us but there was no sense of urgency, there was very little communication as to what was happening. We had 3 carloads of people waiting to help us unload the truck as this was the first night of the holiday weekend and everyone had plans for the weekend but still there was no sense of urgency. In addition to that once we got the truck unloaded at pulled it out front it was 8:12 PM and the two remaining employees were getting ready to leave but because it was 12 minutes after closing they weren't interested in actually helping me get the truck checked in. They they told me if I couldn't figure it out they would check it in the next morning for a $20. fee! I did not get the vehicle checked in on line as the email I rec'd didn't have a link to do so so I took pictures of the truck, mileage and gas gauges and dropped the keys in the drop box. I was not charged the $20 fee thankfully but the entire experience once arriving at the Greenbrier facility was not good at all. Also, there was another customer there who had made a reservation and taken time off work to be at her appointment at the Greenbrier facility and she was told her reservation wasn't available either. Same story, she worked with a UHaul Rep that answered the phone for the Greenbrier facility after being on hold for 25 minutes and made her reservation for her. The employee's said that the system in place doesn't work because it doesn't accurately depict what is available it's just a guesstimate and that UHaul counts on people not showing up so they overbook. I feel like that's a terrible way to run a storage business when people are moving and counting on their reservations. I will tell you that our experience when returning our first truck and talking with Corban was extremely pleasant and informative and Corban was very attentive and helpful quite unlike the employee's when we arrived with a full 26' truck...

Jeffrey B. | Expérience générale |
Évaluation :

Below average score is due to getting free storage for 30 days, was there less than 30 days, checked out at front desk when moved out, then received bill for almost $200. Called, location said computer glitch and sorry, don't worry about bill, they told me they fixed it. Now I'm still getting bills.

Trei H. | Expérience générale |
Évaluation :

Storage was garbage full of bugs and rat turds

WILLIAM K. | Premières impressions |
Évaluation :

The young lady that checked us in also fixed an issue with the one way trailer rental.

CATRINA R. | Online Move In |
Évaluation :

The process was smooth and seamless.

Lisa W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Joel E. | Expérience générale |
Évaluation :

Removed my items from my unit and had rat and mouse faces and urine all over everything as well as nests in furniture, I had to throw away 50% of the contents after moving it out .

Thomas G. | Expérience générale |
Évaluation :

The U-haul staff was very helpful

Keysha S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

jacy p. | Premières impressions |
Évaluation :

Both cost were very helpful I would definitely use you again

Chef Josephs K. | Premières impressions |
Évaluation :

I am a business owner and I personally think that business owners should have 24 hour access with proven documentation

Unnaray H. | Premières impressions |
Évaluation :

Polite, respectable,friendly personality willing to accommodate me in every way. Would definitely recommend this site to a friend

Michele B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Shelton W. | Expérience générale |
Évaluation :

Very helpful

EVAN N. | Premières impressions |
Évaluation :

Great experience. On new years eve there seem to be a lack of staff and longer wait which is understandable. During this hectic time manager Corben was very professional, polite and patient. Great job

Tracy S. | Expérience générale |
Évaluation :

There were RATS IN the storage units. RATS and RAT droppings/feces ALL over my clothing and throughout the items I stored. I HAD to move out IMMEDIATELY!! BY FAR the worst storage experience EVER!!!

Delores Q. | Premières impressions |
Évaluation :

Thank you

Jonathan R. | Expérience générale |
Évaluation :

The best outdoor storage unit ive used in the country.

Michelle G. | Expérience générale |
Évaluation :

Every thing went well!

Shelton W. | Premières impressions |
Évaluation :

All worked together

Jonathan R. | Premières impressions |
Évaluation :

Even though i came 30 mins before closing, i was seemlessly shown to my clean and ready to go unit. Additionally, i was provided a recommendation for locks due to recent problems from other outdoor u

Terry C. | Expérience générale |
Évaluation :

Nice place

Tonya B. | Expérience générale |
Évaluation :

Leaking ceiling from holes . Rat infestation. Horrible bugs all in my things. I will never rent nor recccomend U-Haul storage again

Patricia S. | Premières impressions |
Évaluation :

The General Manager,at Greenbrier located was the best he help me with what I need to and I Thank Him so much!

Marcus B. | Premières impressions |
Évaluation :

Everyone there was attentive and helped above and beyond the average. Will recommend this place to others moving here.

Larnell M. | Expérience générale |
Évaluation :

Very long waits. Not friendly or welcoming to customers. Unprofessional conversations and complaining about work issues in front of customers.

pamela m. | Expérience générale |
Évaluation :

The staff is very patience and kind.

ryan w. | Expérience générale |
Évaluation :

The free one month is not free. We rented a truck and rented a large storage on May 19 to June 21st and charged us for two months. From June 20 to the 21 charge my credit card $159. Thats for 2 days.

SABRINA E. | Expérience générale |
Évaluation :

Everything was great .

Erica H. | Premières impressions |
Évaluation :

The service rendered to me was professional and efficient. Thank you!

Tracy S. | Premières impressions |
Évaluation :

No issues what so ever. Attentive customer service and assistance.

DMITRY S. | Premières impressions |
Évaluation :

Everything is good

Tikea P. | Premières impressions |
Évaluation :

The young lady at the counter was very helpful. I had to change my unit to a bigger one and she went out and checked it and switched it with no problem.

CHARMIAN P. | Expérience générale |
Évaluation :

Too expensive 84. For 5 x 10. Found storage for 50. for same size

Annette F. | Premières impressions |
Évaluation :

Thanks you they help me with so much .they were outstanding. I can't say enough about that them excellent to little for them .I will ever one about them and thanks so much for the help Ms FRANKLI

Shelley J. | Réservation |
Évaluation :

Staff in both locations were extremely knowledgeable and helpful. Made the move that much easier

Corey B. | Expérience générale |
Évaluation :

Corbin and Yolanda were amazing! Extremely helpful. The products were exactly as described.

Karen H. | Réservation |
Évaluation :

The staff at Greenbrier is outstanding!

William F. | Expérience générale |
Évaluation :

Fast and friendly service!!!

Candace B. | Expérience générale |
Évaluation :

Great customer service and follow up.

Ayana B. | Expérience générale |
Évaluation :

I had no issues

Ann l. | Réservation |
Évaluation :

Malique was great! Excellent customer service.

MARVEN H. | Expérience générale |
Évaluation :

Outstanding customer service

William F. | Réservation |
Évaluation :

Check in to get storage unit was easy and fast, clean and easy access. Return of truck was fast and hassle free. Great experience.

Johnny G. | Réservation |
Évaluation :

All accommodations and customer contact was of a professional standard. Thank you

Pamela P. | Expérience générale |
Évaluation :

Was lied to about prices ..it's rat turds everywhere and roaches...got overcharged when not due..was told different amount stories....when I moved out I was still being charged...when u cld to sayt

Nicole R. | Expérience générale |
Évaluation :

The staff have always been helpful with my matters. They even made sure the storage was clean before I started using the unit. My experience with this location was beyond expectations.

Alexis H. | Expérience générale |
Évaluation :

Everything worked out great.

Robert W. | Expérience générale |
Évaluation :

Great personal experience. Definitely no problems. Thanx for all your services. Bob Wedin

Oscar R. | Expérience générale |
Évaluation :

The staff was the most unfriendly people I ever met

Non reviews have been submitted for this location.

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