Customer Reviews for U-Haul Moving & Storage at Greenbrier

8 076 évaluations

664 Woodlake Dr   Chesapeake, VA 23320
(between Military Hwy & I-64 on Greenbrier Pkwy)

(757) 424-7361

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(757) 424-7361

664 Woodlake Dr
Chesapeake, VA 23320
(between Military Hwy & I-64 on Greenbrier Pkwy)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

makhinohn w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THEODOREREUBEN G. 
Évaluation :
4

Very polite and helpful

THERESA B.  |  Expérience générale 
Évaluation :
3

I was charged a 20 $after hours fee. Noone once told that there was a fee to drop of the equipment after hours.

JOHNNY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULLAN H. 
Évaluation :
5

Next time explain the way everything works On the teuck

Artura C. 
Évaluation :
4

The two desk people were very polite and made the experience pleasant and expeditious. Keep up the good work.

ANGELA ZENOVIA K. 
Évaluation :
5

Rien

James J. 
Évaluation :
5

Both people who worked the desk were very friendly and professional.

WILLIAMDONALD H. 
Évaluation :
4

Experience was great, I was able to rent a truck on the spot without a reservation. And Collin Kirby was great! Merci.

TAMMY GAIL HENLE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEMETRIUS EUGENE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELINEYOUDEN S. 
Évaluation :
5

Speed it up a little.

Adilia B. 
Évaluation :
5

Great service. Quick and easy.

JOSHUA NATHANAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olita E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OTIS S. 
Évaluation :
5

Great customer service! The agents were very helpful and made the check-in and check- out smooth!

ROBERT DARREYL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia C. 
Évaluation :
5

S.O.

JAMESALFRED T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH DEVIN C. 
Évaluation :
5

Truck qas clean. The employees were very friendly and helpful. Both days the 3 employees that assisted me were awesome.

Kattia J. 
Évaluation :
3

The truck had not been returned when I came to pick it up. A long wait. And the staff seemed a bit overwhelmed as numerous customers were waiting to be helped. However, my return experience was quick and smooth.

DOUGLASJOHNSON C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carl E.  |  Premières impressions 
Évaluation :
2

I was definitely overcharged. I estimated a 2 day rental but because I finished early and returned the trailer 5 hours after leasing it, I saved 20 $bucks vs keeping it for another day. Algorithm doesn't make sense and this place penalizes you for giving the trucks back before the clock runs out.

NIKOLAYD I. 
Évaluation :
5

The truck I rented was not maintained or serviced. The fuel tank would not accept fuel from the gas station I used so I could not return the truck at the prescribed fuel level. The front brake rotors were warped beyond normal limitations. The steering wheel would shake and wobble violently when brake pressure was applied. The left front tire continued to loose air pressure over the course of each day. The truck was not inspected by the maintenance shop for some time for it to be in its current state of operation. Unacceptable and a hazard to operate. The staff were very helpful and very easy to work with.

Ralph M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TONYA Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ETHELCHRISCONA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNKEMP F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TANYAJUANITA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick H.  |  Expérience générale 
Évaluation :
5

Thank you autumn for your exceptional help.

HOLLIERENEE D. 
Évaluation :
5

Great service overall. Thanks

Kion S. 
Évaluation :
5

Just a little cleaner windows inside otherwise very satisfied with the service the truck and return thanks

JOHN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leon W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Qiaoyan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAZMYNE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALDMICHAEL H. 
Évaluation :
2

I have had atleast 4 tow hitches installed at this location over the last several years. The previous times, the service and communication was great and I was able to call the location directly and they called me to keep me informed and then when my vehicle was ready. This past time, everything sucked! My appt was on a Saturday at 8:30am. I dropped off my vehicle, 1 person working the inside on the busiest day of the week. I never got a phone call, and when I called the number for the location multiple times throughout the day, the "call center" picked up and would not put me in contact with the store and was very rude. The next morning, Sunday, I woke up and went to the location when they opened at 9am. There were 3 people working on the inside, where were they the day before!? The kid who waited on me was clueless, I asked for my paperwork and warranty because I always get those! He said there was no paperwork. So I walked out saying to myself that I will never come back here or to U-Haul again! The kid came out, and said "oh I did forget your paperwork and warranties". Handed it to me and walked away. Wow. I don't know what happened, but I can't even get a phone call!? Or call directly to the location to speak with someone there at the location!? I'm done with that location and most likely with U-Haul altogether. I can install my own hitch! I just in the past really liked your service, well I'm done.

Jennifer L. 
Évaluation :
5

This location is very busy. You need more customer parking.

CARLTON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIFFANY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
4

Courteous and professional staff.

Brian S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON D. 
Évaluation :
5

In some cases loading a car on an auto transport trailer, doing so in reverse is better than driving straight on. This is due to trailer loading and achieving the proper weight load on the trailer tongue and a trailer wheels. Not doing this overloads the towing vehicle. This should be explained to customers not familiar with towing.

SCOTTANDREW C. 
Évaluation :
5

Excellent service. Thank you

ARGO PAARA E. 
Évaluation :
5

This is the only U haul location that I will use. I've used this location for 10 years

MYLARENE G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CHERYL ARDELLA N. 
Évaluation :
2

Don't Discriminate Against People Of Color,Or Any One!

LORENZOWYDELL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose M. 
Évaluation :
1

The male with dreadlocks was extremely unhelpful loading my vehicle besides guiding me onto the auto transport. My wife and I heard him loudly telling another customer that U-Haul does not offer services for assisting with loading vehicles on auto transports. After the front wheels were strapped down, he said I was good to go with the rest of it and left. He didn't tell me to attach the chains around the frame nor did he look over the vehicle after the fact. The supervisor Autumn had to come out and double check his work. Overall, the weight rating for my hitch was incorrect for the weight I was towing and led to an extremely dangerous situation while traveling that I am trying to get worked out with U-Haul now for compensation/reimbursement.

Eric M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josefa G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominique M. 
Évaluation :
5

Good people

VERNONFRANCIS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDJONATHAN D. 
Évaluation :
5

Our moving experience was outstanding thanks to UHaul! The app is awesome and the scheduling flexibility was perfect!

ROBERT C. 
Évaluation :
2

We were not able to inspect the truck prior to receiving it. The trucks maintenance was very below standard. The truck needed heavy alignment work and the haul button sensor was bad. After giving feedback to the customer service representative she just said ok. My father and myself were at major risk driving that truck especially on the interstate. I spent over 100 for a uhaul that barely made less than 50 miles round trip.

LAKIADENELL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAHZINESHAWN B. 
Évaluation :
4

Only complaint was that I was under the impression I would be able to do the whole process through my phone and It would be contactless, but the process didn't work. I had to go inside and wait which took longer than planned.

Bethany H. 
Évaluation :
5

Convenient, clean

Stephanie R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAYLOR F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred C. 
Évaluation :
5

Everything was great

TRACEYTAWANA P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TIFFANNIMICHELLE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

QIAOYAN L. 
Évaluation :
5

I accidentally entered the wrong fuel information on pickup, they solved the issue without a fuss. Merci

Michael J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIANTHOMAS G. 
Évaluation :
5

They did a great job in getting a hitch put on my car. The person at the counter was professional and courteous!

Jim K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLESSYLVESTER T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LESSIE B. 
Évaluation :
5

Absolutely no issues with the late night drop off. Use this destination for all my UHaul needs in this town.

ANN-MARIEPATRICE O. 
Évaluation :
1

Went and never contacted me and now three weeks later charged my card twice in the same day! This is the worst uhaul location I have ever went too!!!!! Don't do it go somewhere else!

Alaina W. 
Évaluation :
5

Great Customer Service.

MICHAEL M. 
Évaluation :
1

When I dropped my uhaul off I was there on time. The employee was outside inspecting multiple trucks. He said I could hand him the key and my receipt would be emailed to me. I guess by the time he got inside to put it in the system 15 mins had passed and I was charged for an additional day because of this. It wasn't my fault it was put into the system later than I dropped it off. That's a very shady way to do business. I will not be coming back to this location.

SARAHMARIE H. 
Évaluation :
5

Gentleman who helped did a great job helpful to make my experience repetitive

SALAMEID E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEMETRUSDONTREL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIANWILLIAM K. 
Évaluation :
5

They didn't have my reservation that I booked on line. This has never happened before but they had a van we were able to rent. All in all a very good experience

PRISSIGARDNER C. 
Évaluation :
5

Dont rent trucks with check engine lights on.

MICHAELDAVID W. 
Évaluation :
5

Fast, friendly. Will definitely use them again for my next trailer rental.

JOHNMARK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phyllis B. 
Évaluation :
5

The guy on the lot (I didn't catch name I apologize) and the young lady inside were both great! Nice and friendly and represent Uhaul wel!

CHAD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIEFRANK B. 
Évaluation :
5

Good crew fast and friendly

Mark B. 
Évaluation :
4

Have the truck pulled in front for the customer I had to find the truck myself and when I finally did it was parked precariously close between two other trucks. It took me 5 mins to get it safely out. Also the truck made a strange noise when driving. There wasn't a place to report that in the app after hours.

DONNA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES F. 
Évaluation :
3

I needed to drop the truck off to a different location, although the same city. The guys at Uhaul told me I had to take the truck to the designated location, I stead of giving the advice to call Uhaul and have my contract update so I can switch the locations and not be changed an additional fee. So after leaving, then turning back around and talking to someone at Uhaul I was finally able to return the truck, without an additional fee.

RAKESHA M. 
Évaluation :
5

Outstanding customer service. They're are very friendly. Job well done!!

Karamoh S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHESAPEAKE R.  |  Premières impressions 
Évaluation :
1

Improve staff customer service. When I pulled into the vehicle return lane there were two female employees standing outside in the lane talking. When they saw me, they moved out of the lane so that I could pull in. There is a large sign at the return lane that says, stay outside with your equipment and a representative will come and assist you with your return. After I parked the vehicle and sat there for a while another customer returning their equipment pulled in behind me. At that point I got out of the vehicle. To my surprise the two female employees had moved to another part of the parking lot and were still chatting. Now they have two waiting customers and did not even stop their conversation to acknowledge our presence, or offer any type of assistance. After I yelled out "Hello" to get their attention, they finally stopped talking and told me to go inside to the counter. I then replied that the sign states to stay outside and a representative would come out. Finally one of them pulls away from her conversation long enough to go inside and have another employee come outside to check us out. What piss poor customer service!!! To have customers just sitting there waiting and not even acknowledge their presence was simply disgusting behavior. Do better Uhaul staff!

Tanishia L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan H. 
Évaluation :
1

Contact number of the trailer trailer was not working it only had four lug nuts on it and it could not use it waited for towing services to contact me and nobody did I ran to the store to grab something to tighten up and dropped it right off of immediately supposed to get my money back you never got returned my money and now I'm running into it issue thank you I can be contacted at 757-98-14374 thank you

MICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LONNIE ERIC A. 
Évaluation :
5

Very helpful explaining hooking up and driving tips. Mr. Newbie was very helpful.

MICHAEL N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DYLANSCOTT H. 
Évaluation :
5

I was able to switch my rental to a smaller truck when I came to pick the original up. Excellent Staff

Robert P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDOLPH H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott M. 
Évaluation :
1

I've been to U-Haul twice and email twice and still haven't gotten my bill resolved. I was charge for two days and I was only renting it for 22 hours. I would never recommend anybody to come here Unless they got a receipt after they turned in the keys because mine didn't get checked in until many hours after I left And I have to be at work at eight so I know it was in before 9 AM which is when I rented it the day before

JOHNJOSEPH V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRETT MICHAEL B. 
Évaluation :
2

The customer service rep that helped me didn't acknowledge me. She don't even show me where my rental was we had to search for it ourselves. I will not be renting at this location anymore. That woman needs customer service training. Also when i was standing in line she took an additional phone call before greeting me or checking me

ASHBY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herman S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARLETTE NADINE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janette S. 
Évaluation :
5

Clean, safe, secure and professional staff.

Vanessa F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

inetres s.  |  Premières impressions 
Évaluation :
5

Professional staff who answered my questions to ensure that my needs were met in a timely manner.

Brian S.  |  Premières impressions 
Évaluation :
5

Really good facility and great to have the trucks & office right there. Very good & helpful staff.

Michael B.  |  Expérience générale 
Évaluation :
2

I closed the unit after 11-12 years due to the poor customer service. I will not recommend any one di business with your company.

DEBORAH L.  |  Expérience générale 
Évaluation :
5

The owner was very helpful and knowledgeable. She was eager to assist her workers even while helping other customers and without missing a beat with either transaction. I will definitely recommend this location to anyone in the Portsmouth area.

Carmela G.  |  Premières impressions 
Évaluation :
4

Unit was damaged in the ceiling area before we put stuff in it

agnes T.  |  Premières impressions 
Évaluation :
3

It was the ceiling in my unit that needed repair. I had the unit for a yr. I would have given it above average.

Monica B.  |  Expérience générale 
Évaluation :
4

I wish they remembered the woman's name that helped me over the phone. Might've been Christine? She was amazing! She was clear with instructions. Polite and patient with me.

Jasmin T.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LOIS S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOLITA J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda C.  |  Expérience générale 
Évaluation :
5

The staff was very helpful and Corbin was awesome.

penny w.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William M.  |  Expérience générale 
Évaluation :
5

Krissy & Ronesha were some of most helpful ladies at this Uhaul location on multiple occasions no matter what the wind blew my way. Being from out of town, this was the first place I secured to store my things and I must say I'd never go to another location. They were friendly, amazingly resourceful and presented a customer friendly atmosphere that made me feel welcomed. I know Uhaul has good products & services, but Krissy & Ronesha are the reason I'd choose Uhaul overall. Many thanks to them ...

Chassidy Y.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lakeva C.  |  Expérience générale 
Évaluation :
5

The first month rent free was a wonderful incentive. Betty Riggins

Bettyann R.  |  Premières impressions 
Évaluation :
5

Very professional

levell b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul d.  |  Premières impressions 
Évaluation :
5

outstanding

Doug G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charlayne D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phyllis B.  |  Expérience générale 
Évaluation :
5

Very Friendly and Knowledgeable

reginald j.  |  Premières impressions 
Évaluation :
5

I am disabled and unable to stand for very long. The lady who waited on me was wonderful. She went above & beyond good customer service to assist me. I really appreciate everything she did to help me.

rosellen c.  |  Premières impressions 
Évaluation :
1

I received the truck on E with no gas I had to fill up for almost 100 $twice then when I returned it I get charged for not having a quarter tank. I believe that was so absurd. I payed just about 1 000 $for the truck and why did I have to fill it to a quarter when I picked it up empty? So stupid

William M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES F.  |  Premières impressions 
Évaluation :
2

After reserving our storage unit AND calling twice the day we were arriving once we arrived we were told there wasn't a unit available. We were told that since we didn't work directly with this facility they couldn't guarantee there would be anything available. I explained that while we didn't work directly with this facility the UHaul person that was helping us did in fact work directly with Corban at this facility when the reservation was made. After well over an hour they found a unit for us but there was no sense of urgency, there was very little communication as to what was happening. We had 3 carloads of people waiting to help us unload the truck as this was the first night of the holiday weekend and everyone had plans for the weekend but still there was no sense of urgency. In addition to that once we got the truck unloaded at pulled it out front it was 8:12 PM and the two remaining employees were getting ready to leave but because it was 12 minutes after closing they weren't interested in actually helping me get the truck checked in. They they told me if I couldn't figure it out they would check it in the next morning for a 20 $. fee! I did not get the vehicle checked in on line as the email I rec'd didn't have a link to do so so I took pictures of the truck, mileage and gas gauges and dropped the keys in the drop box. I was not charged the 20 $fee thankfully but the entire experience once arriving at the Greenbrier facility was not good at all. Also, there was another customer there who had made a reservation and taken time off work to be at her appointment at the Greenbrier facility and she was told her reservation wasn't available either. Same story, she worked with a UHaul Rep that answered the phone for the Greenbrier facility after being on hold for 25 minutes and made her reservation for her. The employee's said that the system in place doesn't work because it doesn't accurately depict what is available it's just a guesstimate and that UHaul counts on people not showing up so they overbook. I feel like that's a terrible way to run a storage business when people are moving and counting on their reservations. I will tell you that our experience when returning our first truck and talking with Corban was extremely pleasant and informative and Corban was very attentive and helpful quite unlike the employee's when we arrived with a full 26' truck...

Karen D.  |  Premières impressions 
Évaluation :
5

The process was smooth and seamless.

CATRINA R.  |  Online Move In 
Évaluation :
5

Both cost were very helpful I would definitely use you again

jacy p.  |  Premières impressions 
Évaluation :
5

I am a business owner and I personally think that business owners should have 24 hour access with proven documentation

Chef Josephs K.  |  Premières impressions 
Évaluation :
4

Merci

Delores Q.  |  Premières impressions 
Évaluation :
5

The General Manager,at Greenbrier located was the best he help me with what I need to and I Thank Him so much!

Patricia S.  |  Premières impressions 
Évaluation :
5

The staff at Greenbrier is outstanding!

Karen H.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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    Nous vendons des centaines de produits qui facilitent les déménagements!

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