Customer Reviews for U-Haul Moving & Storage at Greenbrier

8 969 évaluations

664 Woodlake Dr   Chesapeake, VA 23320
(between Military Hwy & I-64 on Greenbrier Pkwy)

(757) 424-7361

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(757) 424-7361

664 Woodlake Dr
Chesapeake, VA 23320
(between Military Hwy & I-64 on Greenbrier Pkwy)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYMATHE JAMARR L. 
Évaluation :
5

Summer and the other young lady were excellent! They both were Friendly and helpful. I will definitely use this location again and recommend it to my family and friends.

WYNESTER A. 
Évaluation :
5

Overall great experience

Smith T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris D. 
Évaluation :
5

I was disappointed with the fuel. While the gauge did appear to show a full tank, it took 4,5 gallons to fill up despite only traveling 20 miles. My previous rental with the same route/mileage required less than a gallon. Either the previous renter did not fill the tank back up or there is something wrong with the vehicle.

Brennen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason O. 
Évaluation :
5

Best customer service ever

Antrice W. 
Évaluation :
5

Very good experience with friendly and professional folks inside of the store. When we returned the truck, the man who checked us in outside was dry and was a little sarcastic about us not parking the truck in the return lane. We didn't see the return lane because we drove into the parking lot a different way. Other than that, we had a great experience. Merci.

Sherri C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken S. 
Évaluation :
1

I had a 7am reservation but when I arrived at 7 I was told that my rental needed an oil change and it would only take 15 minutes. It took over 30 minutes which put me behind schedule. Other than that, the service was excellent.

Dudley R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS BLUNT H. 
Évaluation :
5

Customer service was excellent helpful attentive and made it easier to follow the process

Flyod D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hassan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William L.  |  Premières impressions 
Évaluation :
5

Very friendly staff. Thank you for your excellent service.

Stephen P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
5

Always great at this locarion!

Selena C. 
Évaluation :
5

i cant thimk of a thing that wasnt available during the entire process

Louis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EFREN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kyle F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry M. 
Évaluation :
5

There was a weird smell in the vehicle, i think it was cigarettes

Dominic P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yolanda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Letcher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sally L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew L. 
Évaluation :
5

Yes my brother had one installed and he recommended this Uhaul. You guys did an awesome job. I took it to the Newport News store on Warwick and they tried installing 2 times, keep my car all day and still did not get it done. They said it was the wrong one. I sent a whole day fooling around with them. If you look up my name and number, you will see how much time was wasted with them. THANK YOU SO MUCH FOR YOUR EXCELLENT SERVICE!

Cheryl W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramon D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joe G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vineeth M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lee M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joenathan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard R. 
Évaluation :
5

The customer service at this location is second to none. Hard working folks that care about the people and the product.

KEITh C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew W. 
Évaluation :
5

The people where super helpful!!!

whitney f.  |  Expérience générale 
Évaluation :
5

I want to thank the location for the service I received and it's a great location for my storage location is actually right across the street it's the extra storage where my items are stored at thanks again and I will be renting again from you guys

SHIRLEYANN B. 
Évaluation :
3

Manager has good customer service but i almost died in the car. They need maintenance

Timnesha W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer B. 
Évaluation :
5

It was unsettling that the messaging occurred early in my trip notifying me that the air was low and needed to be monitored. I called twice to ensure I was not hurting the tire or the truck. I stopped on the way back from moving my daughters to check the air pressure which as showing 76 PSI. I was told that it was a reasonable level. I was also told that some of the trucks have faulty sensors....they should be FIXED before providing a truck to a client. I would appreciate a credit of some sort for the inconvenience and the concern I felt the entire trip driving the truck.

Diana B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyateonia I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shavaughn B. 
Évaluation :
5

Thank you for renting to me greatl staff very much appreciated mark

Mark J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis M. 
Évaluation :
5

Its not a huge deal but maybe windex the windows

TYLER E. 
Évaluation :
5

Must clean the inside window looking cloudy

Isabel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRIMICHEL C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUBERT G. 
Évaluation :
3

Can't answer questions my son-in-law dropped it off

PATRICIA E. 
Évaluation :
5

Perfect service, happy smiling faces, could not have had better experience. Check in and out we're easy, quick and efficient. Best  rental experience I have ever had, I give them a 5 star rating, I would definitely recommend, and definitely will be coming back to this location when I need to rent again.

DWAYNE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keisha J. 
Évaluation :
2

Messed up my scheduled hitch installation time. I came when they told me to over the phone, but the "system" moved it 2 weeks off. I had to come back the following day. After they completed the install, no one called to notify me. I had to call them instead and inquire about whether it was completed or not.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cyndia T. 
Évaluation :
5

It was quick and easy check out and in.

CARRIE B. 
Évaluation :
5

The personnel at the Chesapeake location were very helpful. When I picked up the trailer, Courtney took the time to fully explain the steps for connecting the trailer.

Elvin M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey C. 
Évaluation :
5

Don't let that man Colin go anywhere and things are going to get done well. He made our crazy request to swap trailer balls for the pickup we rented to fit a commercial smoker trailer I rented to cook for Pharrell and Pusha T this week. Colin handled it, we got the job done without any issues and he made sure the hitch was installed properly before we left. If I had business, that's the type of person I'd to keep forever.

Donald F. 
Évaluation :
3

We called U-Haul on Thursday, October 27 at 1pm and made a reservation for the same day and had hoped to utilize the rental for two days. We arrived by 2:30 pm. The service person stated we could only have it for one day. So we made an alternate reservation for another vehicle for October 28. When we arrive the rental was not in the system. Which means we do not have a rental for today October 28th. So we have been extremely inconvenienced. We spoke to a manager when the U-Haul rental was dropped off on this morning and she stated she would look into it. I am very unsatisfied. At this point I would drive a further distance to utilize a different U-Haul due to the lack of consistency and professionalism I received at this store.

HEATH M. 
Évaluation :
5

Third visit to this location for trailer hitch installation and services. Always great service and very friendly staff.

Edward C. 
Évaluation :
5

I Love the engine that flows through Autum and her staff.

Linda S. 
Évaluation :
5

the lady that helped me was the best person i have ever meet at uhaul

marion D. 
Évaluation :
5

The staff there are great… very respectful, extremely helpful, and knowledgeable of all equipment

RICOMANDELLA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

karen l.  |  Expérience générale 
Évaluation :
2

My items were completely filled with huge spiders and spiderweb's. The roof was coming down which allowed dust to cover my items.

Carma G.  |  Expérience générale 
Évaluation :
5

All was Well and the Best! Very Trustworthy.

Pamela F.  |  Expérience générale 
Évaluation :
5

Great personnel, great products, great service, and great prices! Would recommend to anyone!

Willie M. 
Évaluation :
5

Excellent service à la clientèle. Always a pleasure doing business here.

KEVINN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
5

Nothing! You guys are doing great!

Arteshia B. 
Évaluation :
5

Summer was great! She had a lot of people in and out but worked as efficiently as possible. They started installing my hitch before my appointment time, and I was out of there within 30 minutes.

Kelly B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karamoh S. 
Évaluation :
5

Very good job!!! This young lady was so professional and help ful.Thank you so much,

MERTON L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MERTON L. 
Évaluation :
4

Very good customer service support

David C. 
Évaluation :
5

Overall great experience. Representatives were very helpful, courteous, and accommodating.

JAMESALFRED T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bobby S. 
Évaluation :
5

Very professional and helpful staff!! Everything was performed within timeframe estimated.

Christina V. 
Évaluation :
5

Fast installation

Mark A. 
Évaluation :
5

Liked that I was able to leave my car until I was done with moving; not every place has that option 👍🏻

Jutta A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

The installation was very quick and professionally done. The lady working the front desk was very pleasant and helpful. Nothing to improve.

Beth E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rexel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yolanda F. 
Évaluation :
5

Excellent emplacement!

CODI C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES EUGENE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stefan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patty H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arteshia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SERGEY A. 
Évaluation :
1

If you want your reservation at the time that you designate your reservation don't bother coming to this facility. Not only did I have to get my trailer almost 45 minutes past my reservation time, the staff helped someone who had come into the store after me first and then had to try and multitask on two separate computers to handle two separate reservations of which both computers seem to not function correctly. On top of that when I came to return the vehicle I waited for another 15 minutes before I got assistance and then when I was told to pull around to drop off my trailer, someone who had pulled in after me had their trailer removed and then I got assistance with getting my return done this is the worst experience I've had with U-Haul to date if you are looking for a U-Haul look elsewhere do not come to The Greenbrier location. If I could have left a zero star review I would have

Nathan R. 
Évaluation :
5

Everything was great the only thing was that due to bad weather because of the hurricane the power went out and equipment went down. I feel like you guys should have a back up generating on sight

Evamarie C.  |  Premières impressions 
Évaluation :
3

There were too many bugs in the storage unit that got into my items

CHRISTINE F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLYNGILLS M.  |  Expérience générale 
Évaluation :
1

thick layer of dirt on all my belongings and lots of roaches!

Caitlyn H.  |  Expérience générale 
Évaluation :
5

No complaints. Storage unit served it's purpose for us.

A-1 inc. E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zenobia M.  |  Online Move In 
Évaluation :
5

Great service. The GM was excellent to deal with on an insurance claim. Great team at Greenbrier

Leonard L.  |  Expérience générale 
Évaluation :
5

The manager went above and beyond expectations. My situation was a difficult one and they worked very well with me.

Anne B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CAROLYNGILLS M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seth H.  |  Expérience générale 
Évaluation :
5

The process of getting a storage was fast and easy, to be able to drive up to the storage and load it with a big Uhaul truck and still have enough space was awesome!!!!

CHRISTINE F.  |  Premières impressions 
Évaluation :
5

That crew of ladies there rock!!! EVERYTHING WAS AWESOME.

Arthur M.  |  Expérience générale 
Évaluation :
5

Always has the storage or equipment I needed.

Pam K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary C.  |  Expérience générale 
Évaluation :
5

Everyone at this location were so nice and friendly. All of the employees and staff were always available when I had any questions or concerns.

Christina C.  |  Expérience générale 
Évaluation :
5

The staff at Greenbier U Haul are the best the sre the nicest people around.

Andrew S.  |  Expérience générale 
Évaluation :
5

Outstanding service and hospitality. Highly recommend to anyone that needs your services

Arthur M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ghisteine F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary C.  |  Premières impressions 
Évaluation :
4

They are constantly busy. They will take your name and number.They will call you back, when something opens up. I also constantly looked on line. Summur at the Chesapeake location was very helpful too me. She's The Who took my information and saw through too the end I got what I need as for storage place especially for time in moving my furniture out my house for getting for remodeling my home. Cecilia!

Cecilia S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tamika c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simon F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany B.  |  Expérience générale 
Évaluation :
5

Staff was very friendly and helpful.

Marvin A.  |  Premières impressions 
Évaluation :
5

Really liked that uhaul provided a lock for free.

Seth H.  |  Premières impressions 
Évaluation :
5

I was actually looking at using a competitor, but after an AWEFUL customer service encounter with the competitor I decided to call U-HUAL. From the moment the call was answered to the time I completed my paperwork at the office the customer service has been explementary. Everything was explained to me in detail, no questions, no surprises, easy peasy. I even got a larger unit than I was looking at the competitors place at a cheaper price and better access hours bonus! U-HAUL wins my business and my recommendations, all because the competitor uses a call center and those folks do not know the policies/program, wouldn't/couldn't answer my questions and could care less about me as a customer.

jock t.  |  Premières impressions 
Évaluation :
5

We love this Uhaul location, mostly because the staff is so professional & knowledgeable . The staff ( especially Krista, Summer, Autumn, & Christy are so VERY helpful & efficient, if they tell you something, you can believe them. When we have had issues with incorrect information from other Uhaul locations ( even out is state locations), we can call the Woodlake location in Chesapeake to get " straight answers"! Those ladies are true gems!

Jonnie A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dominique P.  |  Expérience générale 
Évaluation :
5

Great experience! Employees very knowledgeable Thank you all!

Adrienne B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tommy C.  |  Premières impressions 
Évaluation :
1

The staff there is off the chain and I'm talking about the store manager that steering Greenbrier the Caucasian one the one with all the tattoos Herring her friend they are very rude and very disrespectful I need you guys to take your time out to look over your cameras and you guys will see how they treat the the clients that's coming in your U-Haul services this is not the first time that I had a problem with your staff members over there at U-Haul they do not know that communicate and she was very rude to me when I went to close out my account I already spoke to a personnel about this a few days ago if you have any questions you can feel free to give me a call my number 502-907-9453 I will be able to feel you in with as many details as possible about my experience with you guys at U-Haul

ALLENDIA B.  |  Expérience générale 
Évaluation :
5

Very busy site, but the employees were fast, professional and courteous. Overall a great experience.

Pam K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TORIONODEWITT C.  |  Expérience générale 
Évaluation :
5

Great staff

Versean T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ymeline L.  |  Expérience générale 
Évaluation :
5

Great service and very professional staff

Leonard L.  |  Premières impressions 
Évaluation :
5

Always professional and never a problem.

Edward L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DeAndre' R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAQUEL DENISE L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICKY M.  |  Expérience générale 
Évaluation :
2

The mice and rats are terrible and have destroyed a lot of my things!

Andrea S.  |  Premières impressions 
Évaluation :
2

The internet system for truck pickup was horrible. I was not in the system appropriately because after completing the online prompt they said I owed $16 so the computer would not send me a code. I was delayed and ascertaining the truck had to call the 1-800 number and had people standing around to help me move my father's belongings from one jurisdiction to another. I arrived for the storage they said the storage unit was not available and they had no record of my reservation horrible horribleu

Yvette R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darryl B.  |  Expérience générale 
Évaluation :
5

Helpful and friendly staff.

DAVIDGREGORY G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephanie R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA M.  |  Premières impressions 
Évaluation :
5

The staff at greenbrier we're super helpful and engaging..keep them all!

Heather W.  |  Expérience générale 
Évaluation :
5

Tiptop!

Charles B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM C.  |  Expérience générale 
Évaluation :
5

Immediate help when I walked into the building. Fast, friendly service and was done with reserving online and out the door and into my unit in a timely manner.

Eric V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN M.  |  Expérience générale 
Évaluation :
5

The young lady was very polite and friendly!

Pamela S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MANUEL R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chauncey s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFRED KEITH C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tamika c.  |  Premières impressions 
Évaluation :
5

Tiptop

Charles B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sophronia K.  |  Expérience générale 
Évaluation :
4

We had made reservations on the phone when my husband went to the store they explained everything in detail and the price quote over the phone was different from our final payment because our first month storage payment was Free ...THANK YOU UHAUL

fred M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael P.  |  Expérience générale 
Évaluation :
5

Everybody at the location was extremely helpful.

Jauschua S.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

makhinohn w.  |  Expérience générale 
Évaluation :
4

Very polite and helpful

THERESA B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tiffany S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick H.  |  Expérience générale 
Évaluation :
4

Courteous and professional staff.

Brian S.  |  Expérience générale 
Évaluation :
5

Convenient, clean

Stephanie R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHESAPEAKE R.  |  Premières impressions 
Évaluation :
5

Clean, safe, secure and professional staff.

Vanessa F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

inetres s.  |  Premières impressions 
Évaluation :
5

Professional staff who answered my questions to ensure that my needs were met in a timely manner.

Brian S.  |  Premières impressions 
Évaluation :
5

Really good facility and great to have the trucks & office right there. Very good & helpful staff.

Michael B.  |  Expérience générale 
Évaluation :
2

I closed the unit after 11-12 years due to the poor customer service. I will not recommend any one di business with your company.

DEBORAH L.  |  Expérience générale 
Évaluation :
5

The owner was very helpful and knowledgeable. She was eager to assist her workers even while helping other customers and without missing a beat with either transaction. I will definitely recommend this location to anyone in the Portsmouth area.

Carmela G.  |  Premières impressions 
Évaluation :
4

Unit was damaged in the ceiling area before we put stuff in it

Mark T.  |  Premières impressions 
Évaluation :
3

It was the ceiling in my unit that needed repair. I had the unit for a yr. I would have given it above average.

Monica B.  |  Expérience générale 
Évaluation :
4

I wish they remembered the woman's name that helped me over the phone. Might've been Christine? She was amazing! She was clear with instructions. Polite and patient with me.

Jasmin T.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LOIS S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOLITA J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda C.  |  Expérience générale 
Évaluation :
5

The staff was very helpful and Corbin was awesome.

penny w.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William M.  |  Expérience générale 
Évaluation :
5

Krissy & Ronesha were some of most helpful ladies at this Uhaul location on multiple occasions no matter what the wind blew my way. Being from out of town, this was the first place I secured to store my things and I must say I'd never go to another location. They were friendly, amazingly resourceful and presented a customer friendly atmosphere that made me feel welcomed. I know Uhaul has good products & services, but Krissy & Ronesha are the reason I'd choose Uhaul overall. Many thanks to them ...

Chassidy Y.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lakeva C.  |  Expérience générale 
Évaluation :
5

The first month rent free was a wonderful incentive. Betty Riggins

Bettyann R.  |  Premières impressions 
Évaluation :
5

Very professional

levell b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul d.  |  Premières impressions 
Évaluation :
5

outstanding

Doug G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charlayne D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phyllis B.  |  Expérience générale 
Évaluation :
5

Very Friendly and Knowledgeable

reginald j.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Melinda W.  |  Expérience générale 
Évaluation :
5

I am disabled and unable to stand for very long. The lady who waited on me was wonderful. She went above & beyond good customer service to assist me. I really appreciate everything she did to help me.

rosellen c.  |  Premières impressions 
Évaluation :
1

I received the truck on E with no gas I had to fill up for almost $100 twice then when I returned it I get charged for not having a quarter tank. I believe that was so absurd. I payed just about $1000 for the truck and why did I have to fill it to a quarter when I picked it up empty? So stupid

William M.  |  Premières impressions 
Évaluation :
3

Rating is about my storage units: Office and grounds were clean. Staff was helpful. I would HIGHLY recommend the storage units be inspected before renting. Some of my items got wet / mold due to the unit next storage (according to office mgr. heavy rain.) My unit also had loose insulation hanging down. I needed to inspect the units (3) before renting. I was in a pickle so I rented sight unseen and didn't have the manpower to move out at the time.KS

Kathleen S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM K.  |  Expérience générale 
Évaluation :
5

Five Stars ***** Terrific service- Highly recommend this clean well managed facility and terrific service providers. Thanks so much!

Debbie M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES F.  |  Premières impressions 
Évaluation :
2

After reserving our storage unit AND calling twice the day we were arriving once we arrived we were told there wasn't a unit available. We were told that since we didn't work directly with this facility they couldn't guarantee there would be anything available. I explained that while we didn't work directly with this facility the UHaul person that was helping us did in fact work directly with Corban at this facility when the reservation was made. After well over an hour they found a unit for us but there was no sense of urgency, there was very little communication as to what was happening. We had 3 carloads of people waiting to help us unload the truck as this was the first night of the holiday weekend and everyone had plans for the weekend but still there was no sense of urgency. In addition to that once we got the truck unloaded at pulled it out front it was 8:12 PM and the two remaining employees were getting ready to leave but because it was 12 minutes after closing they weren't interested in actually helping me get the truck checked in. They they told me if I couldn't figure it out they would check it in the next morning for a $20. fee! I did not get the vehicle checked in on line as the email I rec'd didn't have a link to do so so I took pictures of the truck, mileage and gas gauges and dropped the keys in the drop box. I was not charged the $20 fee thankfully but the entire experience once arriving at the Greenbrier facility was not good at all. Also, there was another customer there who had made a reservation and taken time off work to be at her appointment at the Greenbrier facility and she was told her reservation wasn't available either. Same story, she worked with a UHaul Rep that answered the phone for the Greenbrier facility after being on hold for 25 minutes and made her reservation for her. The employee's said that the system in place doesn't work because it doesn't accurately depict what is available it's just a guesstimate and that UHaul counts on people not showing up so they overbook. I feel like that's a terrible way to run a storage business when people are moving and counting on their reservations. I will tell you that our experience when returning our first truck and talking with Corban was extremely pleasant and informative and Corban was very attentive and helpful quite unlike the employee's when we arrived with a full 26' truck...

Karen D.  |  Premières impressions 
Évaluation :
2

Below average score is due to getting free storage for 30 days, was there less than 30 days, checked out at front desk when moved out, then received bill for almost $200. Called, location said computer glitch and sorry, don't worry about bill, they told me they fixed it. Now I'm still getting bills.

Jeffrey B.  |  Expérience générale 
Évaluation :
2

Storage was garbage full of bugs and rat turds

Trei H.  |  Expérience générale 
Évaluation :
5

The young lady that checked us in also fixed an issue with the one way trailer rental.

WILLIAM K.  |  Premières impressions 
Évaluation :
5

The process was smooth and seamless.

CATRINA R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa W.  |  Premières impressions 
Évaluation :
2

Removed my items from my unit and had rat and mouse faces and urine all over everything as well as nests in furniture, I had to throw away 50 % of the contents after moving it out .

Joel E.  |  Expérience générale 
Évaluation :
5

The U-haul staff was very helpful

Thomas G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keysha S.  |  Premières impressions 
Évaluation :
5

Both cost were very helpful I would definitely use you again

jacy p.  |  Premières impressions 
Évaluation :