It was very easy to book the pickup truck online and when I got there just a half hour later, the staff had my reservation and handed me the keys. Vehicle in great condition and it carried my furniture safely from office to home. I will definitely use U-Haul next time I have hauling to do!Karen T.
Customer Reviews for U-Haul Moving & Storage at Greenbrier
Pour nous contacter
Chesapeake, VA 23320
(between Military Hwy & I-64 on Greenbrier Pkwy)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Tiffany D.
Great customer service! Dropped off transport, while I was unhooking the transport he checked it in. I am sorry I don't recall his name. Worked Sunday the 25th afternoon, he was checking in other vehicles and dripped what he was doing to help me check in the transport.Randolph D.
Le client n'a pas laissé de commentaire.Ian R.
Le client n'a pas laissé de commentaire.Jack R.
Le client n'a pas laissé de commentaire.DWIGHT E.
Le client n'a pas laissé de commentaire.KATHERINE B.
Everything was great, only my contract and equipment was not in the truck. I did get equipment, but no paper contract. Probably a mix up.But ok otherwiseTorry H.
Keep them cleaned!!Kelvin W.
Le client n'a pas laissé de commentaire.CESAR R.
The tire sign/pressure came on when I left the parking lot after picking up the truck and I was so nervous but in the end the representative who checked me out said it's ok âœ… they knew about it so I'm ok nowJessie D.
The lady with pink and black hair (I'm so sorry I don't recall her name) was very, very helpful. I really appreciate her service and advice. She is a great person to have on your team and I look forward to seeing her the next time.JASON M.
Le client n'a pas laissé de commentaire.Timothy M.
Thank you for letting use borrow a broom to clean out the truck before returning it!Emily G.
Properly train your workers to inform the customers that even if they turn in the rented equipment before the 24 hours is up, if the facility is closed at the time of the return they will be charged an additional $20 INCONVENIENCE fee. I would think that it would actually be more convenient to have the equipment at the location and ready for the next renter, prior to the original time I was required to have it back. Had I known about the "fee", I would have brought the van back the next morning, after you opened. Because it was not due back until 9 AM anyway. NEVER AGAIN! I will go with Penske next time. Karen Tyndellkaren T.
I reserved the truck on line, photos of license etc to save time picking it up when I got there. I had to do it over in person. I then checked the truck back in on line with images etc. Someone came over to the truck and asked me to move it so they could complete the check in process. So much for saving any time. The staff was courteous and helpful at all times though. That was a huge plus.Kimberly W.
Le client n'a pas laissé de commentaire.Albert K.
Le client n'a pas laissé de commentaire.John C.
All employees I interacted with were positive and professional. This has come back to being a great uhaul location.Rick W.
Le client n'a pas laissé de commentaire.Thomas H.
Better communication between staff and customers while on site.Julie Anne S.
The young lady who's name I forget how to spell was Summer was absolutely amazing! She took extra time out of a very busy location to help me with a blown fuse I had in my truck in order to get the trailer light's working. U-Haul has definitely got a real gem working for them there at that location! She was happy.ajd eager to help and get me in my way with my rental.Amanda K.
Other users were cutting me in line and the employees seen I was waiting first and continued to help people before me. Was waiting an extra 25 min to return because of this. I had to keep asking for help and she barely wanted to apologize.Danielle M.
Le client n'a pas laissé de commentaire.James M.
Very friendly and helpful employees!Randolph H.
Le client n'a pas laissé de commentaire.MARCO R.
thick layer of dirt on all my belongings and lots of roaches!Caitlyn H. | Expérience générale
Notify the customer what size hitch ball is required for the trailer. The salesman who helped me put it on was very helpful and nice.Alexander S.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.John B.
No complaints. Storage unit served it's purpose for us.A-1 inc. E. | Expérience générale
Le client n'a pas laissé de commentaire.Brandon W.
The location was well equipped and stocked. Customer service was friendly and efficient. The process was also efficient.Michael G.
Le client n'a pas laissé de commentaire.Brian M.
Le client n'a pas laissé de commentaire.Zenobia M. | Online Move In
Great service. The GM was excellent to deal with on an insurance claim. Great team at GreenbrierLeonard L. | Expérience générale
Open earlierGLENNRANDEL H.
Le client n'a pas laissé de commentaire.david M.
good and nice staff, great equipment.Qiaoyan L.
Great Customer Service, Friendly and Professional Team MembersDale W.
Le client n'a pas laissé de commentaire.Nat L.
Everything went off without any difficulties.MARSHALLLEE W.
Le client n'a pas laissé de commentaire.Jose O.
The manager went above and beyond expectations. My situation was a difficult one and they worked very well with me.Anne B. | Expérience générale
Le client n'a pas laissé de commentaire.William B.
Le client n'a pas laissé de commentaire.CAROLYNGILLS M. | Premières impressions
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.Andre P.
This location has a new Chevy Sliverado which drives very nice. Both my wife and I enjoyed it a lot. The check process was very painless and enjoyable.Robert M.
Was way hight than advertised would not recommendShaniqua L.
Le client n'a pas laissé de commentaire.Debbie H.
Le client n'a pas laissé de commentaire.Sylvester W.
Le client n'a pas laissé de commentaire.Richard M.
Got the equipment and it was infested with roaches and I was charges a cleaning fee. Very disappointed with service.RhacQuis T.
Le client n'a pas laissé de commentaire.Randell W.
Just a great place! randyRandy I.
Le client n'a pas laissé de commentaire.Suncera A W.
Le client n'a pas laissé de commentaire.Theodore W.
Le client n'a pas laissé de commentaire.Joshua P.
Le client n'a pas laissé de commentaire.Tressa D.
Le client n'a pas laissé de commentaire.Seth H. | Expérience générale
Le client n'a pas laissé de commentaire.Randall W.
Le client n'a pas laissé de commentaire.Marjorie A.
Le client n'a pas laissé de commentaire.Paula A.
Try anywhere before you try uhaul, they over charge for everything.Taniece F.
Needed this truck to go to Ny and back once on the road found out the AC didn't work Worst trip ever 100degrees no ACnoreen P.
Equipment was not checked in at drop off. Received a call 6+ hours after drop off asking if it had been returned.Carly J.
Le client n'a pas laissé de commentaire.Cynthia J.
Excellent customer service!Bryan Q.
Long wait times but the equipment was clean, and the service was friendly.Vickie C.
I got the truck with half a tank of gas and returned it with 5/8ths of a tank and GOT NO REFUND, but U-Haul would take me to court if I was 5 ounces short! YOU FUCKING RIPPED ME OFF 2 FACED BASTARDS. I'll use Enterprise or Pensky from now on. I will tells EVERYONE I MEET HOW YOU SUCK! Your equipment is for shit!rocklyn F.
The process of getting a storage was fast and easy, to be able to drive up to the storage and load it with a big Uhaul truck and still have enough space was awesome!!!!CHRISTINE F. | Premières impressions
Check in and out was lighting quick! Love it!!JohnL J.
This is the best U-Haul store I've ever been to! I've rented many U-Haul trucks over the years, and the manager, Autumn, is the best! You should give Autumn a raise and have her train your other employees around the country, or make her COO. Russell A. JohnsonRussell J.
Le client n'a pas laissé de commentaire.Leah C.
Le client n'a pas laissé de commentaire.Gail D.
Drop off at this location was quick and easy!Heidi L.
The cargo van we had was very bouncy over bumps and dips in the road. Gas mileage was good and easy to drive (watch the speedometer).Monique S.
The rent proceeds were duplicated.Moheeb I.
Le client n'a pas laissé de commentaire.Rocklyn F.
Le client n'a pas laissé de commentaire.Brandon W.
Le client n'a pas laissé de commentaire.Wailon W.
Le client n'a pas laissé de commentaire.Tina N.
The person that I encountered had excellent customer service. She has personality and astonishing Saleman.NORMA W.
I did not receive my final receipt. Please send, thank you.Robert S.
everything was great. delivery back to U-haul was amazingly easy. ThanksKathryn C.
customer service was excellentAngela B.
The 2 ladies working on Sunday were excellent and really seemed to have numerous trucks to manage and did a wonderful job. I bought them some Donuts. Great job ladies!!!Paul B.
Great serviceWILLIE M.
Collin was great to work with throughout the rental process! I'd come back just to work with him! Great sense of humor which is what we need in the world today.Clinten W.
Le client n'a pas laissé de commentaire.Aaron E.
Le client n'a pas laissé de commentaire.Cory C.
My equipment broke down. The equipment need to be maintained better. The starter went out and I was delayed over 3 hoursTamecsha J.
Le client n'a pas laissé de commentaire.Jacob P.
Le client n'a pas laissé de commentaire.Aditya P.
Collin was awesome as well as the mechanic that works there and also the Norfolk location don't recall his name but they were great!Brittany B.
Very good friendly customer service. Thank youWanda J.
Get all new staffMichael J.
Le client n'a pas laissé de commentaire.Anthony R.
This location has excellent service. Have utilized trailers and trucks routinely and the customer service is top notch. Always willing to go the extra mile...Jason B.
Everything is goodRita D.
Le client n'a pas laissé de commentaire.Ryan B.
Le client n'a pas laissé de commentaire.Christian S.
Loved the service at drop off. Staff welcomed & disconnected the trailer for me! Merci.Jacquelyn R.
Le client n'a pas laissé de commentaire.Barbra O.
That crew of ladies there rock!!! EVERYTHING WAS AWESOME.Arthur M. | Expérience générale
Always has the storage or equipment I needed.Pam K. | Expérience générale
Le client n'a pas laissé de commentaire.Linda L. | Expérience générale
Le client n'a pas laissé de commentaire.Mary C. | Expérience générale
Everyone at this location were so nice and friendly. All of the employees and staff were always available when I had any questions or concerns.Christina C. | Expérience générale
The staff at Greenbier U Haul are the best the sre the nicest people around.Andrew S. | Expérience générale
Outstanding service and hospitality. Highly recommend to anyone that needs your servicesArthur M. | Premières impressions
Le client n'a pas laissé de commentaire.Ghisteine F. | Expérience générale
Le client n'a pas laissé de commentaire.Mary C. | Premières impressions
They are constantly busy. They will take your name and number.They will call you back, when something opens up. I also constantly looked on line. Summur at the Chesapeake location was very helpful too me. She's The Who took my information and saw through too the end I got what I need as for storage place especially for time in moving my furniture out my house for getting for remodeling my home. Cecilia!Cecilia S. | Premières impressions
Le client n'a pas laissé de commentaire.tamika c. | Expérience générale
Le client n'a pas laissé de commentaire.Simon F. | Expérience générale
Le client n'a pas laissé de commentaire.Brittany B. | Expérience générale
Staff was very friendly and helpful.Marvin A. | Premières impressions
Really liked that uhaul provided a lock for free.Seth H. | Premières impressions
I was actually looking at using a competitor, but after an AWEFUL customer service encounter with the competitor I decided to call U-HUAL. From the moment the call was answered to the time I completed my paperwork at the office the customer service has been explementary. Everything was explained to me in detail, no questions, no surprises, easy peasy. I even got a larger unit than I was looking at the competitors place at a cheaper price and better access hours bonus! U-HAUL wins my business and my recommendations, all because the competitor uses a call center and those folks do not know the policies/program, wouldn't/couldn't answer my questions and could care less about me as a customer.jock t. | Premières impressions
We love this Uhaul location, mostly because the staff is so professional & knowledgeable . The staff ( especially Krista, Summer, Autumn, & Christy are so VERY helpful & efficient, if they tell you something, you can believe them. When we have had issues with incorrect information from other Uhaul locations ( even out is state locations), we can call the Woodlake location in Chesapeake to get " straight answers"! Those ladies are true gems!Jonnie A. | Expérience générale
Le client n'a pas laissé de commentaire.Dominique P. | Expérience générale
Great experience! Employees very knowledgeable Thank you all!Adrienne B. | Expérience générale
Le client n'a pas laissé de commentaire.William F. | Expérience générale
Le client n'a pas laissé de commentaire.Tommy C. | Premières impressions
The staff there is off the chain and I'm talking about the store manager that steering Greenbrier the Caucasian one the one with all the tattoos Herring her friend they are very rude and very disrespectful I need you guys to take your time out to look over your cameras and you guys will see how they treat the the clients that's coming in your U-Haul services this is not the first time that I had a problem with your staff members over there at U-Haul they do not know that communicate and she was very rude to me when I went to close out my account I already spoke to a personnel about this a few days ago if you have any questions you can feel free to give me a call my number 502-907-9453 I will be able to feel you in with as many details as possible about my experience with you guys at U-HaulALLENDIA B. | Expérience générale
Very busy site, but the employees were fast, professional and courteous. Overall a great experience.Pam K. | Premières impressions
Le client n'a pas laissé de commentaire.TORIONODEWITT C. | Expérience générale
Great staffVersean T. | Premières impressions
Le client n'a pas laissé de commentaire.Ymeline L. | Expérience générale
Great service and very professional staffLeonard L. | Premières impressions
Always professional and never a problem.Edward L. | Expérience générale
Le client n'a pas laissé de commentaire.DeAndre' R. | Expérience générale
Le client n'a pas laissé de commentaire.MICHAEL E. | Premières impressions
Le client n'a pas laissé de commentaire.RAQUEL DENISE L. | Expérience générale
Le client n'a pas laissé de commentaire.CYNTHIA M. | Expérience générale
Le client n'a pas laissé de commentaire.RICKY M. | Expérience générale
The mice and rats are terrible and have destroyed a lot of my things!Andrea S. | Premières impressions
The internet system for truck pickup was horrible. I was not in the system appropriately because after completing the online prompt they said I owed $16 so the computer would not send me a code. I was delayed and ascertaining the truck had to call the 1-800 number and had people standing around to help me move my father's belongings from one jurisdiction to another. I arrived for the storage they said the storage unit was not available and they had no record of my reservation horrible horribleuYvette R. | Premières impressions
Le client n'a pas laissé de commentaire.Darryl B. | Expérience générale
Helpful and friendly staff.DAVIDGREGORY G. | Premières impressions
Le client n'a pas laissé de commentaire.Stephanie R. | Expérience générale
Le client n'a pas laissé de commentaire.CYNTHIA M. | Premières impressions
The staff at greenbrier we're super helpful and engaging..keep them all!Heather W. | Expérience générale
Tiptop!Charles B. | Expérience générale
Le client n'a pas laissé de commentaire.WILLIAM C. | Expérience générale
Immediate help when I walked into the building. Fast, friendly service and was done with reserving online and out the door and into my unit in a timely manner.Eric V. | Premières impressions
Le client n'a pas laissé de commentaire.STEPHEN M. | Expérience générale
The young lady was very polite and friendly!Pamela S. | Premières impressions
Le client n'a pas laissé de commentaire.MANUEL R. | Expérience générale
Le client n'a pas laissé de commentaire.Chauncey s. | Premières impressions
Le client n'a pas laissé de commentaire.ALFRED KEITH C. | Premières impressions
Le client n'a pas laissé de commentaire.tamika c. | Premières impressions
TiptopCharles B. | Premières impressions
Le client n'a pas laissé de commentaire.Sophronia K. | Expérience générale
We had made reservations on the phone when my husband went to the store they explained everything in detail and the price quote over the phone was different from our final payment because our first month storage payment was Free ...THANK YOU UHAULfred M. | Premières impressions
Le client n'a pas laissé de commentaire.Michael P. | Expérience générale
Everybody at the location was extremely helpful.Jauschua S. | Online Move In
Le client n'a pas laissé de commentaire.makhinohn w. | Expérience générale
Very polite and helpfulTHERESA B. | Expérience générale
Le client n'a pas laissé de commentaire.Tiffany S. | Premières impressions
Le client n'a pas laissé de commentaire.Frederick H. | Expérience générale
Courteous and professional staff.Brian S. | Expérience générale
Convenient, cleanStephanie R. | Premières impressions
Le client n'a pas laissé de commentaire.CHESAPEAKE R. | Premières impressions
Clean, safe, secure and professional staff.Vanessa F. | Expérience générale
Le client n'a pas laissé de commentaire.inetres s. | Premières impressions
Professional staff who answered my questions to ensure that my needs were met in a timely manner.Brian S. | Premières impressions
Really good facility and great to have the trucks & office right there. Very good & helpful staff.Michael B. | Expérience générale
I closed the unit after 11-12 years due to the poor customer service. I will not recommend any one di business with your company.DEBORAH L. | Expérience générale
The owner was very helpful and knowledgeable. She was eager to assist her workers even while helping other customers and without missing a beat with either transaction. I will definitely recommend this location to anyone in the Portsmouth area.Carmela G. | Premières impressions
Unit was damaged in the ceiling area before we put stuff in itMark T. | Premières impressions
It was the ceiling in my unit that needed repair. I had the unit for a yr. I would have given it above average.Monica B. | Expérience générale
I wish they remembered the woman's name that helped me over the phone. Might've been Christine? She was amazing! She was clear with instructions. Polite and patient with me.Jasmin T. | Online Move In
Le client n'a pas laissé de commentaire.LOIS S. | Expérience générale
Le client n'a pas laissé de commentaire.LOLITA J. | Expérience générale
Le client n'a pas laissé de commentaire.Brenda C. | Expérience générale
The staff was very helpful and Corbin was awesome.penny w. | Expérience générale
Le client n'a pas laissé de commentaire.William M. | Expérience générale
Krissy & Ronesha were some of most helpful ladies at this Uhaul location on multiple occasions no matter what the wind blew my way. Being from out of town, this was the first place I secured to store my things and I must say I'd never go to another location. They were friendly, amazingly resourceful and presented a customer friendly atmosphere that made me feel welcomed. I know Uhaul has good products & services, but Krissy & Ronesha are the reason I'd choose Uhaul overall. Many thanks to them ...Chassidy Y. | Expérience générale
Le client n'a pas laissé de commentaire.David A. | Expérience générale
Le client n'a pas laissé de commentaire.Lakeva C. | Expérience générale
The first month rent free was a wonderful incentive. Betty RigginsBettyann R. | Premières impressions
Very professionallevell b. | Expérience générale
Le client n'a pas laissé de commentaire.James B. | Premières impressions
Le client n'a pas laissé de commentaire.paul d. | Premières impressions
outstandingDoug G. | Premières impressions
Le client n'a pas laissé de commentaire.charlayne D. | Expérience générale
Le client n'a pas laissé de commentaire.Phyllis B. | Expérience générale
Very Friendly and Knowledgeablereginald j. | Premières impressions
Le client n'a pas laissé de commentaire.Melinda W. | Expérience générale
I am disabled and unable to stand for very long. The lady who waited on me was wonderful. She went above & beyond good customer service to assist me. I really appreciate everything she did to help me.rosellen c. | Premières impressions
I received the truck on E with no gas I had to fill up for almost $100 twice then when I returned it I get charged for not having a quarter tank. I believe that was so absurd. I payed just about $1000 for the truck and why did I have to fill it to a quarter when I picked it up empty? So stupidWilliam M. | Premières impressions
Rating is about my storage units: Office and grounds were clean. Staff was helpful. I would HIGHLY recommend the storage units be inspected before renting. Some of my items got wet / mold due to the unit next storage (according to office mgr. heavy rain.) My unit also had loose insulation hanging down. I needed to inspect the units (3) before renting. I was in a pickle so I rented sight unseen and didn't have the manpower to move out at the time.KSKathleen S. | Premières impressions
Le client n'a pas laissé de commentaire.WILLIAM K. | Expérience générale
Five Stars ***** Terrific service- Highly recommend this clean well managed facility and terrific service providers. Thanks so much!Debbie M. | Expérience générale
Le client n'a pas laissé de commentaire.JAMES F. | Premières impressions
After reserving our storage unit AND calling twice the day we were arriving once we arrived we were told there wasn't a unit available. We were told that since we didn't work directly with this facility they couldn't guarantee there would be anything available. I explained that while we didn't work directly with this facility the UHaul person that was helping us did in fact work directly with Corban at this facility when the reservation was made. After well over an hour they found a unit for us but there was no sense of urgency, there was very little communication as to what was happening. We had 3 carloads of people waiting to help us unload the truck as this was the first night of the holiday weekend and everyone had plans for the weekend but still there was no sense of urgency. In addition to that once we got the truck unloaded at pulled it out front it was 8:12 PM and the two remaining employees were getting ready to leave but because it was 12 minutes after closing they weren't interested in actually helping me get the truck checked in. They they told me if I couldn't figure it out they would check it in the next morning for a $20. fee! I did not get the vehicle checked in on line as the email I rec'd didn't have a link to do so so I took pictures of the truck, mileage and gas gauges and dropped the keys in the drop box. I was not charged the $20 fee thankfully but the entire experience once arriving at the Greenbrier facility was not good at all. Also, there was another customer there who had made a reservation and taken time off work to be at her appointment at the Greenbrier facility and she was told her reservation wasn't available either. Same story, she worked with a UHaul Rep that answered the phone for the Greenbrier facility after being on hold for 25 minutes and made her reservation for her. The employee's said that the system in place doesn't work because it doesn't accurately depict what is available it's just a guesstimate and that UHaul counts on people not showing up so they overbook. I feel like that's a terrible way to run a storage business when people are moving and counting on their reservations. I will tell you that our experience when returning our first truck and talking with Corban was extremely pleasant and informative and Corban was very attentive and helpful quite unlike the employee's when we arrived with a full 26' truck...Karen D. | Premières impressions
Below average score is due to getting free storage for 30 days, was there less than 30 days, checked out at front desk when moved out, then received bill for almost $200. Called, location said computer glitch and sorry, don't worry about bill, they told me they fixed it. Now I'm still getting bills.Jeffrey B. | Expérience générale
Storage was garbage full of bugs and rat turdsTrei H. | Expérience générale
The young lady that checked us in also fixed an issue with the one way trailer rental.WILLIAM K. | Premières impressions
The process was smooth and seamless.CATRINA R. | Online Move In
Le client n'a pas laissé de commentaire.Lisa W. | Premières impressions
Removed my items from my unit and had rat and mouse faces and urine all over everything as well as nests in furniture, I had to throw away 50 % of the contents after moving it out .Joel E. | Expérience générale
The U-haul staff was very helpfulThomas G. | Expérience générale
Le client n'a pas laissé de commentaire.Keysha S. | Premières impressions
Both cost were very helpful I would definitely use you againjacy p. | Premières impressions
I am a business owner and I personally think that business owners should have 24 hour access with proven documentationChef Josephs K. | Premières impressions
Polite, respectable,friendly personality willing to accommodate me in every way. Would definitely recommend this site to a friendUnnaray H. | Premières impressions
Le client n'a pas laissé de commentaire.Michele B. | Premières impressions
Very helpfulShelton W. | Expérience générale
Great experience. On new years eve there seem to be a lack of staff and longer wait which is understandable. During this hectic time manager Corben was very professional, polite and patient. Great jobEVAN N. | Premières impressions
There were RATS IN the storage units. RATS and RAT droppings/feces ALL over my clothing and throughout the items I stored. I HAD to move out IMMEDIATELY!! BY FAR the worst storage experience EVER!!!Tracy S. | Expérience générale
MerciDelores Q. | Premières impressions
The best outdoor storage unit ive used in the country.Jonathan R. | Expérience générale
Every thing went well!Michelle G. | Expérience générale
All worked togetherShelton W. | Premières impressions
Even though i came 30 mins before closing, i was seemlessly shown to my clean and ready to go unit. Additionally, i was provided a recommendation for locks due to recent problems from other outdoor uJonathan R. | Premières impressions