Customer Reviews for U-Haul Moving & Storage at Hanover St

5 965 évaluations

87 Hanover St   Lebanon, NH 03766
(Rt 120 & I-89 Limited Parking)

(603) 448-6400

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(603) 448-6400

87 Hanover St
Lebanon, NH 03766
(Rt 120 & I-89 Limited Parking)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Gasoline. The truck was barley half full when I received it. I let the front desk girl know right away before I left the property. I returned it the same way and I let the guy who checked me out know and he said all was good and then I get home see I was billed for it.

Joshua V. 
Évaluation :
5

Great group of people that know their stuff and go above and beyond.

karen m.  |  Expérience générale 
Évaluation :
2

Upon return, the employees misread my fuel gauge and charged me for gas despite the fact that I had filled the van with more gas than would have been required. When I tried to call, the number took me to a national call center and the person could not assist me further. I had to drive back to the rental center for a resolution.

Patrick H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Russell W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chris M. 
Évaluation :
5

Great experience. Staff was very helpful flexible in accommodating our needs.

Dionna K. 
Évaluation :
4

A few minor issues with vehicle. Visor was missing from driver side so difficult driving. Latch stuck on back door so had a hard time closing.

Fred P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
4

Ability to call location directly and not be transferred to answering service.

Mark L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon S. 
Évaluation :
2

The online vs in person information was vastly different. My reservation was changed by someone at the call center, and then the in-person guy told me he didn't know why they changed it but at that point it was impossible to get my original request back. I ended up with a piece of equipment that was harder to move and not what I wanted. The person in line next to me was having the same issue. I have no issue with the person who was assisting me, though he did seem to be taking my frustration personally when it was with Uhaul in general. It should be more widely stated that the best guarantee of getting the equipment you want is to go in person to the uhaul pickup location to make the reservation.

Emma C. 
Évaluation :
5

Staff was short handed and still went beyon to help make my move easy. Manerger were excelent.

Steven G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa C. 
Évaluation :
1

We were told to return the truck to the same spot, regardless of how far we had to go to move. Told us we couldn't keep it an extra day , so we went out of our way to return it, just to see that they charged us for another day and took the truck back. This is the 2nd time they have charged for 2 days at this location after we returned the truck when they told us to. When we arrived there, there was another lady inside the store screaming about a similar situation. Very dissatisfied and will not recommend or refer this location to anyone.

Pam M. 
Évaluation :
5

Great, friendly and knowledgeable staff. Can't think of anything right now for improvement.

karen M. 
Évaluation :
3

Get yo shit together.

Hayley C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
5

These folks know what they are doing.

Paul A. 
Évaluation :
1

Charged me extra

MDARJU H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mathew D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elisabeth E. 
Évaluation :
5

No improvements needed! This location is incredible! We used it for numerous services - rental of a truck, u-box loading, trailer rental and installation of wires for a hitch. The staff are incredible, the manager amazingly friendly and helpful, he bent over backwards to ensure we had all that we needed. These u-haul centers are busy and there are so many things that people are asking for and needing especially in the summer months and he was so kind especially when we realized we didn't have the wiring for a trailer. He took the time to fix it so that we could leave when we had planned.....eternally grateful. Thank you to all the staff and to this U-haul location....so grateful we have it nearby. Can't recommend this location enough.....go here if you want your moving experience to be happy and less stressful!

Juliet S. 
Évaluation :
3

Had the hitch initially installed on 6/28. The first time I went to use it (600 miles from home), it came detached on one side and the nearby uhaul location noted that it was improperly installed (third bolt on that side either wasn't installed or not tightened properly). The GM of this location apologized profusely and fixed it himself (while I watched). He noted that the installer was no longer there and that there were other issues with his work that they had had to sort out. I wouldn't say I'm happy with the experience overall, but I am satisfied that they fixed the issue when we brought it back. At least being a national company, I was able to take it to a nearby location for getting it patched up enough to get home (though not enough to haul a trailer). Roadside assistance was required and other arrangements had to be made for transporting the things that I rented the trailer for (I got a refund on the trailer rental).

Matthew L. 
Évaluation :
2

Location was on a busy street, there was construction. We waited a while for the truck, then we were rushed off the lot before we could even finish confirming the state of the rental with pictures. Construction workers were rude and yelling, traffic was reduced to one lane.

Dylan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheyenne J. 
Évaluation :
4

Not the fault of the employees here, but my reservation was altered from a 10 foot to 15 foot without my knowledge. Would have appreciated at least a heads up.

Rachel M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

joyann C. 
Évaluation :
5

Nothing.. I felt as though I was a friend of theirs.

tim S. 
Évaluation :
4

The check in a desk seems long and redundant since Uhaul had all the documentation prior to pick up. Other than that excellent and ubox is helpful.

Cate G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris M. 
Évaluation :
5

Seamless

EUGENE P. 
Évaluation :
2

Replace management and staff

Howard G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory C. 
Évaluation :
2

Was told that we had to return the truck back to Lebanon NH. because they said they did not get many like that. It would have been closer and easier to return to Rutland VT. I was under the impression that you could return to a location nearest The destination, If you go online you are given a choice as to where you want to return the rental vehicle? It added unnecessary cost for mileage and was very inconvenient. As we have relatives in Rutland that was going to pick up the driver. Thanks for asking.. Scott

Pam M. 
Évaluation :
5

In todays world of help shortage the employees were putting in extra effort to help all customers.

Steven G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle N. 
Évaluation :
4

mIkey was wonderful..huge help, friendly and efficient.

THERESA T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathan H. 
Évaluation :
5

The person who helped me check out the vehicle when I picked it up was exceedingly helpful - he embodies good customer service!

Susan Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joseph S. 
Évaluation :
5

The UHaul great equipment readily available super awesome knowledgeable staff. Simply the best

edwarded S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nancy B. 
Évaluation :
5

The personnel at the uhaul in Lebanon, NH are great! They know their stuff and it's great to see the team working together. Just a feel good kind of place where you know you are in good hands!

rob H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kyle C. 
Évaluation :
5

Very congenial people, ready to help. I really recommend this location. The ladies are great.

Loic L. 
Évaluation :
1

Try to cancel our unit three times and got put on hold three different times for a hour

selena s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fred E. 
Évaluation :
2

Returned truck 14 hours early, forgot dollys, and blankets at 11 am when realized. Gentleman said he tried to call, which he did not and I showed phone to him, and he had the correct number, I was charged but don't have updated receipt…. I called and was referenced a customer service number and was on hold for 1 hour and 20 min… and disconnected. Still unresolved. Need to submit expense report with accurate invoice

Nicole S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Makishna C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn J. 
Évaluation :
5

Great overall experience. Reserved online quickly and lady at the counter was very friendly.

Kip G. 
Évaluation :
4

The key card system could be better. Using RFID like they do in credit cards would save a lot of time swiping and reswiping.

Brian C.  |  Premières impressions 
Évaluation :
4

Fix trailer ramp pins and lubricate trailer jack so both work

Thomas P. 
Évaluation :
4

You should not make a customer drive 2,5 hrs to pick up equipment that was supposed to be at a location that was convenient and tell them if they don't like it they can do without I'm very angry and have filed a complaint because it wasted the last day of my vacation and cost me 60 dollars in gas for a 5 hr round trip to pick up equipment that should have been brought to me as the paying customer

George R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony P. 
Évaluation :
1

My hitch on my 2022 Kona was improperly installed! I It is suppose to have 4 mounting bolts and only 3 where installed! It does not appear the bolts provided with the hitch had been used. In less then a week the hitch started to vibrate and has dropped out of position and is no longer at the correct angle. Installation was done by someone who had no clue what they were doing. This hitch is a safety hazard!

Brian D. 
Évaluation :
1

Speed up chk in - 1 check in person not proficient and could use all the pre registration info I had already spent time entering- very frustrating and terrible service. Over an hour wait to check 3 people is terrible.

JamesD V. 
Évaluation :
5

I think you should have customers picture the entire vehicle to document its condition at drop off. Right now it's only pictures of the cleanliness but what about exterior?

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark G. 
Évaluation :
3

Didn't have size truck available that we needed. Gave us a trailer to make up for it but it was not equivalent to what we needed. Daughter ended up getting another uhaul bc it did not all fit. We had reserved this week's abs weeks before and they called us the day before we were to pick it up to tell us they didn't have it. They said they would not charge us for the trailer but then tried to but the woman working at the desk changed it. It was a fiasco and made our moving that much harder. One way moving mileage should be allowed more than 68 miles. They expected us to come back and get the trailer after we packed the truck. This would have added miles to our trip which we would have ultimately had to pay for but wouldn't have to if we just had the original truck. And updating your system with picks of dents and dings should be on your customer's to do. You should be responsible to know what damage was done previously

Braedon V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy W. 
Évaluation :
5

The folks at this location were very helpful. The truck was clean and ready to go when I arrived at the schedule time. All around a good experience.

Cameron C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen D. 
Évaluation :
1

Long wait. Let off hand truck. Charged for stolen hand truck, despite location being aware they never gave me the equipment

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ludmila K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elroy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter T. 
Évaluation :
2

Update your software. You do not have trailers that people need. Your computer system says you do. I for one, wanted a 5x9 open ramp trailer and reserved one. Went to pick it up the next day. Don't have one available. So I got charged the extra money and insurance for a 6x12. Don't feel that I should have been charged the extra. And i cleaned out the trailer mysef after i got done using it. Plus, I waited for about 45 minutes for the counter persons to figure out what is going on.. I have rented trailers from them in the past, not going to again. Taking my business elsewhere. There were other people upset also. Don't charge the customers extra, we have enough to pay out on other stuff we need!

Mark H. 
Évaluation :
2

Five staff (OK, one was a trainee) discussed gas prices, ate doughnuts and drank coffee while I waited. No one logged in my truck, so the Manchester office bugged me to return it.

carter D. 
Évaluation :
5

We had great service. I got there and did not have an electrical hook up for the trailer, they tried to find me a truck and then ended up quickly installing the electrical hookup and kept my move going!

andrew L. 
Évaluation :
5

No improvement, quick / excellent service at a great price! Now I am looking for more reasons to rent another trailer!

George B. 
Évaluation :
4

If possible, I will never do this again. the idea of not knowing exactly where my stuff was even after a few days was somewhat unnerving. Very bad communication from the store to myself sealed the end of this relationship. When I call my last time after hearing that they were about to send my stuff back. I was totally in shock. Reason being is because nobody ever called to let me know it was there… ( I heard the guy was trying to get in but nobody called)

Russell H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward C. 
Évaluation :
5

Uhaul sucks. Never using your company again!

Ryan D. 
Évaluation :
5

Took care of me right away.

John R. 
Évaluation :
2

They moved the promised pickup location clear across town which was very difficult for us to work with - we didn't have easy access to transportation to get across town. We had asked for the Hanover location. Messed up and very disappointing

Sean C. 
Évaluation :
3

It took forever to get the reservation so I didn't get the van for the paid time I paid for then you charged me another day on top of that. What should of been 100 cost me 160 . I'm not happy and will choose wiser the next time I need to rent a van trailer or truck.

Michael L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Leonard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitchell M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco G. 
Évaluation :
1

Adequate staffing

Salvatore P. 
Évaluation :
5

My experience was not the best this time. I was sent to a different location, 1hr 24 minutes out for pick up at 12pm. On my way there, 30 minutes in, I got a phone call and was told that location was closed and I had to pick up the truck in Hanover at 3pm. Upon arrival, the truck was not there so I had to wait an hour for the truck.

MINISTERIO INTER T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elise M. 
Évaluation :
2

The truck had lights on telling me it had a low tire and when I bought the truck back and dropped it off thay kept calling my phone and saying I didn't return there truck and thay did this several times so yes not very happy with there service!

terry F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

PAT H.  |  Expérience générale 
Évaluation :
4

Overall experience was not great. Rented something for 24 hours and tried to charge an extra day when I had it back well before 24 hours. Thankfully the gentleman working returns took it off.

Shane F. 
Évaluation :
3

When I went to return the van a man approached me and told me to move the van to the return lane and wanted to take the key. The man wore a brown shirt and appeared to work at uhaul but did not identify himself. I followed the directions on the website and ignored the man.

Robin N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohamed J. 
Évaluation :
3

Ty something the chick at the front desk wouldn't even acknowledge me, kept talking over me to laugh with her coworker and butt into his convos on the phone, she was super unprofessional and her appearance was disgusting and unprofessional as well. The gentlemen who checked me in when I returned the truck was super polite and helpful so he's the only reason I'm giving a good review service wise. Tell her to do better.

Jannette M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald L. 
Évaluation :
5

Thanks to Ty for making the arrangements at the pickup. Drop off was smooth, with no issues. Great experience overall.

lisa G. 
Évaluation :
5

Lady at the counter was so friendly, nice and helpful to explain all details, taking pictures etc.

SULEYMAN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david a.  |  Expérience générale 
Évaluation :
4

The employee on duty was very helpful and quite busy at the moment we checked in. She was doing a great job handling a lot of people as I understand one of her colleagues it called out sick. The facility is very clean and easy to use we were so grateful to get the last unit!

Martha M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Natasha S.  |  Expérience générale 
Évaluation :
5

Mickey, the manager, was professional and runs an excellent facility. Give him a raise! Thanks, it was a pleasure doing business with you for 15 years. I will miss all of you. Larry Rees 802.233.7978

LARRY R.  |  Expérience générale 
Évaluation :
4

I had this storage unit for quite a few years ! Honestly I had several ups & downs in terms of making payments on time. Management & staff were always polite & helpful & accommodating through everything - & I greatly appreciate it.

DAVID B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

caryl s.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jamie P.  |  Expérience générale 
Évaluation :
5

This storage facility is the best. I have used others in the past and none come close to U-haul. I have storage my belongings for 6 years there and previously years ago.. The staff is friendly , always willing to help. The storage areas themselves are immaculate. The hallways glow as well as the units themselves. Cleanliness is amazing . They are heated, moisture free. Would recommend this facility to anyone and it would be the only one I'd ever use

JOANN C.  |  Expérience générale 
Évaluation :
5

The team leader aka Obi-Wan "Ben" Kenobi Mickey LaHaye is the best so Zen So helpful so FN cool and calm…. Always takes care of every situation good bad or ugly! He's the Clint Eastwood of UHaul sans the bloodshed! Faye and Taylor light up the place with their smiles and willingness to always help! It's always a fun experience there! And the conveyor belt feature is awesome… this location rocks! In a world of so much loneliness and separation this team makes you feel right at home! Frankly I have a hard time leaving and just love hanging out with them! Big huge shout out to Hanover St UHaul in Lebanon NH!! You help make my Trails way more Happy! Love You Guys!!! ILL BE BACK!!! Rosanna Danna DiTaranto

Rosanna D.  |  Expérience générale 
Évaluation :
5

From the time I dropped off a trailer till leaving the storage after i found a home, I have nothing but good to say about the team in Lebanon Nh. Friendly , Helpful and Professional !! Nice Job !!

Thomas L.  |  Expérience générale 
Évaluation :
5

Facility was very clean and staff was great

ROBERT L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenniefer O.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick O.  |  Online Move In 
Évaluation :
5

Great uhaul facility very helpful and very acomadating

ROBERT L.  |  Premières impressions 
Évaluation :
5

I was told I had a code to get in when in fact I needed a card to access the building. Accessing the building is difficult due to the stairs.

Rachel M.  |  Online Move In 
Évaluation :
5

The employees were understandably busy because it was a Saturday morning. However they were kind and patient.

Noel F.  |  Online Move In 
Évaluation :
5

Clean quick and friendly has been my experience in Lebanon NH

Brian w.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifier Q.  |  Expérience générale 
Évaluation :
5

The GM was very helpful. I needed a place for my stuff and uhaul had storage. Thank you Mickey

Angelique H.  |  Premières impressions 
Évaluation :
5

helpful staff, clean and secure facility, excellent customer service

Claudia M.  |  Expérience générale 
Évaluation :
5

Love the fact that carts and a conveyor belt was available to use and when I came at night, both the outside and inside had plenty of light.

Caroline A.  |  Online Move In 
Évaluation :
1

Had to carry boxes and totes upstairs to get to storage unit. No elevator where my storage unit was located. Reserved a storage unit online but when I got to the u-haul location, I was told that reserving a unit online does not secure a unit. Isn't that the whole point of making a reservation??

KAREN D.  |  Expérience générale 
Évaluation :
4

Would be five stars, but the storage units themselves were difficult to move into due to how much we needed to store and how much walking was involved in getting to them.

Bryan M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B.  |  Expérience générale 
Évaluation :
5

customer service was great here. They helped me out, got me a deal, and were very clear on how the storage works. Unfortunately we had to cancel our reservation because we needed a larger storage space, but even then the customer service canceling the storage was top notch.

ANDREW P.  |  Expérience générale 
Évaluation :
5

My guy helping me was awesome!!!!!!!!!!!!!

Laurie C.  |  Premières impressions 
Évaluation :
5

The staff and the facility at the U-Haul Moving & Storage at Hanover Street in Lebanon, NH are wonderful. We are moving out-of-state to a house with a basement!

sharon f.  |  Expérience générale 
Évaluation :
5

I would just request to increase bourse if the office on weekends.

NAVPREET J.  |  Expérience générale 
Évaluation :
5

The manager and staff at Hanover Street UHaul in Lebanon are always friendly, knowledgeable, and professional. It is a very well run location that I have used at least six times for both local and one-way moves along with two uses of storage in the building and a UBox. This time I even needed to tow my car. It has always been a very good experience that made all the work easier.

HOLLY H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Abigail A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer W.  |  Expérience générale 
Évaluation :
5

I absolutely LOVE the staff at the Lebanon NH U-Haul location. A special shout out to SAM! Sam went above & beyond to help me…AGAIN! In a country that valves good customer service…this location has once again exceeded my expectations by offering friendly, helpful and knowledgeable service. Mickey, the General Manager, has created a great customer friendly environment and I'm truly grateful. In my crazy life these days, the Lebanon U-Haul is the one business I've been working with that always makes me feel like a valued customer and constantly goes the extra mile to help me…you make a positive difference THANK YOU so much Mickey, Sam and the entire staff at Lebanon U-Haul!

Angelica d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHERINE B.  |  Expérience générale 
Évaluation :
5

Mickey is an excellent general manager. Chris is also very friendly and helpful.

Richard Z.  |  Expérience générale 
Évaluation :
5

Team went above and beyond to help me locate storage.

Tom G.  |  Premières impressions 
Évaluation :
5

Team went above and beyond to help secure storage.

Tom G.  |  Expérience générale 
Évaluation :
5

Chris was extremely friendly and helpful in getting us set up with our free month of storage that came with our 1-way truck rental originating from Medford, MA. He gave us detailed instructions and a walking tour of the facility. He's a really nice person and a great asset to your company.

Richard Z.  |  Premières impressions 
Évaluation :
5

I was able to contact this facility directly by phone. Had a horrible time contacting other locations.

David M.  |  Premières impressions 
Évaluation :
5

You guys are the best of the best!!!! Professional, but also with that extra-special hometown service. Merci.

Cheryl P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nigel E.  |  Premières impressions 
Évaluation :
5

Everything was perfect and I appreciate your patience with me. John Patterson I would CERTAINY recommend .d you to any one.

john p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl P.  |  Premières impressions 
Évaluation :
5

The staff was very knowledgeable, they were very friendly and were able to accommodate our moving needs. I highly recommend this U-Haul location

mark k.  |  Expérience générale 
Évaluation :
5

I live in Arizona so everything was done on the phone. Couldn't be more pleased with the results. Mickey and staff were excellent with the whole process.

ronald p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARYL C.  |  Expérience générale 
Évaluation :
5

The staff were super kind, and the service was amazing!

dillon b.  |  Expérience générale 
Évaluation :
5

The staff was always responsive. I felt safe going to my storage unit. The facility is designed to be user-friendly.

Claudia M.  |  Expérience générale 
Évaluation :
5

The whole process from move in to move out was smooth. Fair price.

Leslie W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dillon b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G.  |  Expérience générale 
Évaluation :
2

HIRE STAFF!!!!!!!

gaal c.  |  Expérience générale 
Évaluation :
3

I didn't expect a dark, end of a long hall on a different floor than the loading dock storage room. There is no light switch in the unit and it's dark and dingy. I'll be moving my things out ASAP.

April H.  |  Online Move In 
Évaluation :
5

We had an excellent experience with renting a storage unit from Uhaul. I would definitely do it again, if the need should arise.

diane w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susanna S.  |  Premières impressions 
Évaluation :
5

Made my move so much better! Not only was the staff helpful, they were so friendly and caring. Best experience ever. Thank you guys so very much for everything.

Laurie A.  |  Expérience générale 
Évaluation :
2

The code we were given with the online check-in process didn't work, and the woman manning the desk had no idea how to fix it. She found another woman who tried to fix it and couldn't. Then they asked another man who worked there who tried to give me a key card and the key card wouldn't work. So I went back and waited with my stuff (and crew of people who were helping unload the truck) until they got me a keycard that could access the place where my unit was. On to the unit. The storage unit we were given was marketed as a 10 x 15, but when we arrived there was a massive square removed from it (for I'm assuming stairs to the upstairs). For 200 dollars a month I was expecting (and needed) a full 10 x 15 storage unit. Very disappointed about this.

Stephanie R.  |  Online Move In 
Évaluation :
5

Kora was amazing and helped me replace my key card.

Carrie S.  |  Premières impressions 
Évaluation :
4

We were satisfied with the service at this particular facility.

edward b.  |  Expérience générale 
Évaluation :
5

The gentleman helping us was very nice and extremely helpful considering the circumstances.

Sasha S.  |  Premières impressions 
Évaluation :
5

The people at U Haul were very helpful. My daughter and I were moving things into storage and there were a couple of furniture items that we needed help with and one U Haul employee gladly assisted us. We are very grateful. He also brought us water as it was in the 90s. We were well taken care of.

Deborah C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert c.  |  Expérience générale 
Évaluation :
5

I was very impressed with the facility and the staff. Everyone I had contact with at any time over the last year that I had the storage unit was always friendly, helpful, patient, kind and accommodating. This facility in Lebanon, NH is top notch and should be recognized as such!!! Thank you one and all for outstanding customer service!

sheila g.  |  Expérience générale 
Évaluation :
5

Didn't have a problem at all..very good people

anna l.  |  Expérience générale 
Évaluation :
4

There were some days where there was snow on the stairs leading to the storage facility. Someone could slip.

Kenneth H.  |  Expérience générale 
Évaluation :
5

They were very nice to me and help fully to me. Je les recommanderais sans hésiter.

Stephanie F.  |  Premières impressions 
Évaluation :
5

Friendly and helpful! Staff seems happy, kidding around and helping each other!

Angelita C.  |  Expérience générale 
Évaluation :
4

The staff members were very friendly and helpful.

Angela C.  |  Expérience générale 
Évaluation :
5

Mickey and Mike were friendly and helpful. Convenient location. Overall great experience and we'll be back!

Meredith F.  |  Expérience générale 
Évaluation :
4

Very friendly and helpful employee!

bonnie l.  |  Expérience générale 
Évaluation :
5

Great service overall!

Joseph D.  |  Expérience générale 
Évaluation :
5

Michael LaHaye made my experience a smooth efficient experience. He was knowledgeable with the process and completed the storage rental quickly

kenneth c.  |  Premières impressions 
Évaluation :
3

The access to the storage is horrible . You need to carry boxes up stairs and then get them through a door and onto a conveyor belt to go down a flight of stairs and then fight through a meat curtain.

RYAN R.  |  Expérience générale 
Évaluation :
5

Mickey, Mike #1, Miranda, Amy, Tina, and Mike #2, in other wards, all of the staff at Lebanon UHaul, bent over backwards to help me with every step of my move from Leb to San Diego. Thank you all!!!

WILLIAM L.  |  Expérience générale 
Évaluation :
5

Very polite, professional, and helpful staff.

Angela C.  |  Premières impressions 
Évaluation :
5

My dealing with them was excellent

lee r.  |  Premières impressions 
Évaluation :
5

Everyone that worked there was extremely kind and helpful.

angela e.  |  Expérience générale 
Évaluation :
5

I experienced superb & courteous service from the staff. I was highly impressed with the way they worked together & the amount of work they got done at a very busy facility. Fabulous experience.

Glenda S.  |  Expérience générale 
Évaluation :
4

Friendly staff. Computer system needs to be updated and they need more help. Overall very friendly people which makes the need for patience worth it.

steve m.  |  Expérience générale 
Évaluation :
5

Easy and secure

Mark M.  |  Expérience générale 
Évaluation :
5

Mike was awesome

ronald c.  |  Expérience générale 
Évaluation :
5

Mike in new Hampshire was excellent

ronald c.  |  Premières impressions 
Évaluation :
4

Good people, good service

GILBERT S.  |  Expérience générale 
Évaluation :
1

The staff was courteous and friendly. However the facility is very inadequate. They really need an elevator. I did not expect to lug things upstairs or balance them on a steep narrow conveyor belt.

robert k.  |  Premières impressions 
Évaluation :
5

The customer service was great, and the employees were kind.

Henry and Angel S.  |  Premières impressions 
Évaluation :
4

Excellent customer service. Super friendly and helpful always! Thx Chris and Micky!! Always felt safe and secure at unit when going in using my 24 hour access. No matter what time of day or night.

emily t.  |  Expérience générale 
Évaluation :
5

Mike was very helpful and kind during my whole experience. His patience made my hectic moving experience so much better! I really appreciate everything he did for me.

gabriela m.  |  Premières impressions 
Évaluation :
5

Responsive and informative. Thank you.

susan p.  |  Premières impressions 
Évaluation :
5

Really great service!

Nicholas E.  |  Premières impressions 
Évaluation :
5

Staff was always helpful and professional.

susan m.  |  Expérience générale 
Évaluation :
5

Extremely nice, polite and helpful customer service employees. That's why I go there.

JOANN C.  |  Premières impressions 
Évaluation :
5

N/a

Danielle B.  |  Expérience générale 
Évaluation :
5

Great!

abigail c.  |  Expérience générale 
Évaluation :
4

It served the purpose for us.

Ed G.  |  Expérience générale 
Évaluation :
5

Miranda was FANTASTIC! Informative, personable and professional. We look forward to many years of a mutually beneficial business relationship.

Valiena A.  |  Réservation 
Évaluation :
5

N/a

ERIC M.  |  Réservation 
Évaluation :
5

Everything good!

Allegra S.  |  Expérience générale 
Évaluation :
5

Had to wait a while on check in (it was a very busy day).

Tom S.  |  Expérience générale 
Évaluation :
5

As far as I am concerned the Hanover Street uhaul is the company's only beacon of light. People there were friendly and helpful after a poor experience dealing with call center reps who were clueless.

William W.  |  Réservation 
Évaluation :
3

Hard to get your stuff into, must walk up stairs then down stairs to get to the unit. Massive conveyor belt makes it easier to get stuff down but dangerous for kids. It was clean.

Emily O.  |  Réservation 
Évaluation :
4

I was quoted a 13 X 9 and got a 10 X 10. Had to throw 4 things away cause they didn't fit. Was over 3 days and paid $139.95. I didn't get the correct storage I shouldn't have to pay the $139,95!

Kyle S.  |  Expérience générale 
Évaluation :
5

Ridiculously quick and painless return! Thank you!

Alicia K.  |  Réservation 
Évaluation :
5

very helpful staff -much appreciated Mike's wisdom on packing!

ANNE E.  |  Expérience générale 
Évaluation :
2

I had problems while here. First, the automatic payments got messed up and I was locked out of my unit due to Uhaul error. Also, there was water damage and a lot of senimental items were ruined.

robert D.  |  Expérience générale 
Évaluation :
4

Mike G. was friendly and did a great job checking me in for both storage and van rental. Checking out with the van was also easy and quick. The conveyer belt was very helpful in absence of elevator.

Danielle H.  |  Réservation 
Évaluation :
5

Awesome employees, clean facilities, easy to move in and out

Trey S.  |  Expérience générale 
Évaluation :
5

The staff was very helpful and friendly.

haven b.  |  Expérience générale 
Évaluation :
5

Efficient service

Kathleen T.  |  Expérience générale 
Évaluation :
1

Felt like we were rushed through process not well informed, dismissed when voicing concerns. Stipulations on storage were not explained. Items were water damaged in the unit. Didn't feel validated.

aubrey m.  |  Expérience générale 
Évaluation :
1

The manager is so terrible at this location. He is by far the worst manager I have ever met in a business. I live very close to this uhaul location so I use it a lot and every single time he is rude.

Samantha A.  |  Expérience générale 
Évaluation :
3

Trucks were always parked in front of bay doors to access storage. Long term customers who paid on time did not matter for rate increases.

KIM A.  |  Expérience générale 
Évaluation :
5

No complaints !

JOANN C.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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