Customer Reviews for U-Haul Moving & Storage at Hanover St

6 138 évaluations

87 Hanover St   Lebanon, NH 03766
(Rt 120 & I-89 Limited Parking)

(603) 448-6400

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(603) 448-6400

87 Hanover St
Lebanon, NH 03766
(Rt 120 & I-89 Limited Parking)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Understaffed. Not the location's fault.

Marissa B. 
Évaluation :
3

The steering in the truck was extremely sloppy.

Brian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt G. 
Évaluation :
5

going the extra mile for each customer is awesome, but can make for unexpected scheduling changes - a bit better communication when those change come up would make the excellent service even better.

Adam J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori B. 
Évaluation :
5

All employees are always nice and easy to deal with. I'm not sure whom the employee is. When I checked in the truck end of the day about 4 pm 11/23/22. He was obviously busy, took my key and wished me Happy Thanksgiving. That small customer service with a smile goes a long way. Make sure he is thanked.

Spencer M. 
Évaluation :
5

A super easy check out and on Thanksgiving Day!

Jennifer C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrea C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert O.  |  Expérience générale 
Évaluation :
3

A sign said to wait in the driveway for help with the return. One one came. After going into the building and finding someone, service was great.

Richard H. 
Évaluation :
4

I got a few miles away the other day and the Oil Change Required light came on and i couldn't see anything else but that. I'd just appreciate that you can get that done now. Thank you Jim Ruffing

James R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Spencer M. 
Évaluation :
5

Nothing. The staff at the Lebanon NH location were great and a big help during my recent move.

roxanne T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark L. 
Évaluation :
5

Every single staff member was friendly and helpful. The store was squeaky clean, as was the van. The van was there, as promised and in excellent condition. It was the best UHaul experience I have ever had!

Jen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
5

If I physically come in the store I expect the vehicle to be brought up to the front door. I do not want to have to wander around in the parking lot to find the vehicle. Having said that need to remind worker in NH that the vehicle must be cleaned of all snow as Jessica law states Again this is a awesome location and everyone deserves a raise especially the ones who are there by themselves and are out straight.

Nanci S. 
Évaluation :
5

All good

Francis V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
3

The vehicle I rented I had out for l an hour....I stopped at Walmart for my husband to go and get a few things...after 20 minutes we went to leave I turned the key the engine was stone dead...I called the store who said I had to call 800 uhaul...we sat there a total of 2 hours waiting for roadside assistance...I called back after an hour and spoke to someone who said the agent had been trying to contact me...when I filed the request I supplied my cell phone number as the number to call....my home phone was on the contract but so was my husband's as an alternate...finally 2 hours an 15 minutes later I I was on my way and promptly returned the truck...of note there was a service message that said service battery charging system...I was rented a truck that had a faulty alternator and as a result was stranded for over 2 hours

ann O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBIN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LoisE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THERESA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew C. 
Évaluation :
5

I want to give a special shout-out to Mr. Jeremy Jackson at this location. He was extremely helpful and went above and beyond. Thanks, Jeremy!

Gregory S. 
Évaluation :
5

Very helpful staff

Danny F. 
Évaluation :
1

This UHaul has poor respect for people's time and poor communication. The manager had zero concern for his customers and essentially told me he didn't care if I complained because there was nothing I could do. I made an appointment through the main UHaul number for a hitch installation for 10am. I was told on the phone it would take about 3 hours and I could wait or go and come back. I arrived at 10am and waited 15 minutes in line. They told me the technician had just arrived as I walked up. I asked him how long he thought it would take and he looked under the car and told me again, 3 hours and he would call me when it was ready. I called at 1:30pm (3,5 hours) and was told that it was a "drop off" which meant that they hadn't even started yet and couldn't give me any time estimate since drop offs are "due" by the end of the day. I was never informed of this by anyone at any time until I called to check on the status. The manager acted like I was a complete idiot for not somehow knowing this. He arrogantly denied any responsibility and told me that his team had followed all of their protocol and "hadn't dropped the ball"- it is assumed that you know that your car will just be there until they call you- even though they don't tell you that. I'm still sitting here at UHaul now EIGHT HOURS later still waiting for my car. Everyone treated me completely condescendingly and acted like they didn't care what I thought since there was nothing I could do.

Meggan W. 
Évaluation :
5

I rented a handcart for four days and returned it after just one. They charged me for just one day. Merci.

Jim J. 
Évaluation :
5

The whole process for getting set up with a storage space was efficient and fast! I was impressed with how quickly I was able to get a storage unit. I was also impressed with there being a conveyor belt for the units on a higher or lower floor as well as being able to use carts to help move everything in and out. The staff was always friendly with any questions. The check out process was easy and quick. I've already recommended U-Haul storage to family and friends. U-Haul needs to share its secrets to the hotel world when it comes to checking people in and out.

Brittany G.  |  Expérience générale 
Évaluation :
5

The staff member I dealt with was very attentive and helpfull. He was honest and very courteous!

Maura G. 
Évaluation :
5

They are the best!!!!! Thank you for your help Laurie C.

Laurie C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS C. 
Évaluation :
5

I was a walk-in customer because I could not find a way to decline insurance on the U-Haul reservation website. Thumbs up for the locals, down for the nationals.

DOUGLAS M. 
Évaluation :
5

Super clean and easy to use facilities and awesome staff!!

Trent J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gina M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rhys S. 
Évaluation :
5

Team took excellent care of me and my car. Mike and Jacob(justin?) let me know how long things would take and were prompt and courteous. Would strongly recommend them again!

Charles G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juliet S. 
Évaluation :
5

Everyone in this office and at this location was amazing!! The professionalism was through the roof!! Give them all a raise!

dwaine D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick A. 
Évaluation :
3

Even though I would recommend this site, I had issues upon arrival. I ordered the trailer on line early this year. May I believe, when I arrived at this site to pick up my trailer I was told that they did not have a reservation for me. Does the on line application site talk to the site if pick up??

DANIEL C. 
Évaluation :
5

Everyone was very courteous, efficient and accomodating. The staff was knowledgable and friendly. I had a very pleasant experience and would do business again with this company - particulary this location.

Diana S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
5

Great service continues, as I am a repeat customer :)

Mark S. 
Évaluation :
4

It hadn't been clear to me that it was “drop off”. I had been given a specific appointment time, so I wasn't expecting a 3,5 hour wait. Otherwise equipment and personnel excellent. Please be sure to clarify.

jane W. 
Évaluation :
4

Took a while to get parts in but these days that's normal. The install tech was great. Very personable and informative.

tom G. 
Évaluation :
5

The only blip in my experience is that I couldn't leave my car at the location for the duration of my rental. I was able to park it in a friend's driveway not far from the location, but it would have been helpful to be able to park there or be directed to someplace close by where I could park overnight. Until I figured out my personalized plan, I almost canceled my rental. The staff I interacted with at this location were terrific: friendly, helpful, and professional.

Michael S. 
Évaluation :
4

In and out very good great people

Elroy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

marie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUGENE P. 
Évaluation :
4

Went very smoothly, in and out in a short time, but returned mid day which is a slower time.

Darrell K. 
Évaluation :
5

Nothing that I can think of. I was very satisfied with my installation.

William D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACEY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter T. 
Évaluation :
4

Small, tight lot. No place to pull in/out with truck and trailer. I had to get my AT from another location then come back and load my car on the side of the street - no place on UHaul lot to do that out of traffic.

Alex P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louise T.  |  Expérience générale 
Évaluation :
5

The gentleman who put the trailer on my truck was super helpful. He made sure I understood what he was doing. He walked around the trailer Helping make sure it was in good repair.

DAVID Z. 
Évaluation :
5

Love this U-Haul location, they treat you like a real person and not a number. Everyone here is hard working, friendly and knowledgeable. They all deserve a raise and you need to hire more staff so one person isn't overwhelmed with work. Really, really good team. Also real winter tires in states that have snow would be a bonus.

Nanci S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelvin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer F. 
Évaluation :
3

Super nice and everyone was working really hard, but the whole thing was a total shitshow. It started with trying to book an appointment. Could not get an answer the first few times I tried to call. Then someone who was clearly not with the local office took my order and so I was less than confident things were going to be set up and people really were expecting me. So i called to confirm, got the local people and they said "yes, all set." BUT when I showed up they were not expecting my car -- or at least my specific car. There was a new person on and so he required quite a bit of help. When I asked at first how long it would take I was told about an hour and half and was encouraged to wait for it. 1:15 later my car had not gone in yet, and that when I asked someone else and he said "what car are you waiting on?" "It's an Audi" "Nope, no Audi's scheduled today. Oops, yeah I guess it is. Shit." 3 and half hours later they had finished the install. Very happy with the quality of work. But yes, the process could be improved. And yes, despite all that I would still recommend them. I just would suggest someone plan drop their car off all day.

Mark S. 
Évaluation :
3

I waited two months from when I made the appointment online. I went there on the first date they made for the installation and the wire harness was on backorder, they said they would e-mail or call me when it came in. They called a month later and said then the installer quit and set up for the installation a month later. I finally had the hitch installed. The lack of communication was terrible.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey M. 
Évaluation :
5

The person who helped me was extremely helpful and had great customer service.

Debbi P. 
Évaluation :
5

Staff was incredibly helpful and kind! Very impressed with their level of customer service.

amy G. 
Évaluation :
5

Thomas at the Lebanon address was excellent in the installation of the difficult configuration in my 04 Volvo XC 70. Thank you for my install.

Marjorie B. 
Évaluation :
4

Center was clean, staff were friendly and helpful. Only improvement I can think of would be to communicate a timeframe for work completion. thanks!

Francey S. 
Évaluation :
2

Ubox released to the moving company for delivery was not mine. They have to go back to pick up the right one. Movers did do a good job but U-Haul was terrible from the start the order was messed up so many times! I felt like I worked as a dispatcher on the phone for hours at a time to get things right and you got paid! Absolutely terrible experience with U-Haul as far as scheduling. I would never recommend or use your service again. Movers that loaded the Ubox in Vegas and unloaded in Dalton were great but U-Haul as a community that did the rest of the transaction does not deserve to get paid. Terrible

Elena G. 
Évaluation :
5

The level of personalized service and assistance we experienced was unprecedented Mickey and his staff were pleasant and helpful throughout the year we were there we would and have recommended that facility and will continue to do so THANK YOU again for all your help

Karen L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris M. 
Évaluation :
5

Your online pre-check-in did not work.

daniel G. 
Évaluation :
5

All staff were great! Quick, friendly and very customer focused.

Elizabeth H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH H. 
Évaluation :
5

Van needed oil change and the TPMS light was on. Pressure was way off in tires, causing MPG disadvantage and not as comfortable of a ride. (Pressures ranged from 63psi-37psi.

Juliet M. 
Évaluation :
4

give customers atreat

Ed G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas O. 
Évaluation :
5

Although the equipment was clean. The truck was in need of front end work (alignment). Steering wheel had Avery bad vibration at 60 mph.

Gary Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Trevor S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES R. 
Évaluation :
5

Always friendly, helpful service at the Hanover Street location - they are wonderful to work with and we are regular customers. Thanks!!!

Alex B. 
Évaluation :
5

The individual who checked me in on Saturday morning was very helpful and knowledgeable.

Ryan S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CAROL O. 
Évaluation :
1

I was VERY disappointed in uhaul. I have worked with this company several times and I am highly unlikely to use it again. The people answering the corporate phone number seemed to try however the people in New Hampshire; Lebanon, Bradford and traffic control, were rude, unhelpful and unclear. I made NUMEROUS calls to try and coordinate the end of contract and hit wall after wall after wall. Listen to the calls all of them. eventually Tim who identified himself as the NH traffic manager promised me (call on Saturday 9/17) that my boxes would leave Bradford on Tuesday morning at 8 am and he would call me. Mickey the manager from Lebanon claimed I could call him as well. Tim did not call. The boxes did not leave until almost 930 am and Mickey didn't answer. this was unnecessary stress for me. the complete failure to communicate within your company is inexcusable. PS I tried to use the online link and it did not work, repeatedly. The entire experience was painful, unnecessary, sloppy and lazy. Although I am sure I will move again, I can not imagine using uhaul again. very very disappointed.

Danielle P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR M. 
Évaluation :
5

Very friendly staff. Extremely efficient drop off. I didn't even have to get out of my truck.

Phil P. 
Évaluation :
5

New agent (her 4th day at U-Haul, I believe) was exceptional with customer service.

Victor A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas O.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina K.  |  Expérience générale 
Évaluation :
5

Wonderful staff

Sylvia D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian B.  |  Expérience générale 
Évaluation :
5

Great group of people that know their stuff and go above and beyond.

karen m.  |  Expérience générale 
Évaluation :
4

mIkey was wonderful..huge help, friendly and efficient.

THERESA T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan P.  |  Premières impressions 
Évaluation :
1

Try to cancel our unit three times and got put on hold three different times for a hour

selena s.  |  Expérience générale 
Évaluation :
4

The key card system could be better. Using RFID like they do in credit cards would save a lot of time swiping and reswiping.

Brian C.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

PAT H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david a.  |  Expérience générale 
Évaluation :
4

The employee on duty was very helpful and quite busy at the moment we checked in. She was doing a great job handling a lot of people as I understand one of her colleagues it called out sick. The facility is very clean and easy to use we were so grateful to get the last unit!

Martha M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Natasha S.  |  Expérience générale 
Évaluation :
5

Mickey, the manager, was professional and runs an excellent facility. Give him a raise! Thanks, it was a pleasure doing business with you for 15 years. I will miss all of you. Larry Rees 802.233.7978

LARRY R.  |  Expérience générale 
Évaluation :
4

I had this storage unit for quite a few years ! Honestly I had several ups & downs in terms of making payments on time. Management & staff were always polite & helpful & accommodating through everything - & I greatly appreciate it.

DAVID B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

caryl s.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jamie P.  |  Expérience générale 
Évaluation :
5

This storage facility is the best. I have used others in the past and none come close to U-haul. I have storage my belongings for 6 years there and previously years ago.. The staff is friendly , always willing to help. The storage areas themselves are immaculate. The hallways glow as well as the units themselves. Cleanliness is amazing . They are heated, moisture free. Would recommend this facility to anyone and it would be the only one I'd ever use

JOANN C.  |  Expérience générale 
Évaluation :
5

The team leader aka Obi-Wan "Ben" Kenobi Mickey LaHaye is the best so Zen So helpful so FN cool and calm…. Always takes care of every situation good bad or ugly! He's the Clint Eastwood of UHaul sans the bloodshed! Faye and Taylor light up the place with their smiles and willingness to always help! It's always a fun experience there! And the conveyor belt feature is awesome… this location rocks! In a world of so much loneliness and separation this team makes you feel right at home! Frankly I have a hard time leaving and just love hanging out with them! Big huge shout out to Hanover St UHaul in Lebanon NH!! You help make my Trails way more Happy! Love You Guys!!! ILL BE BACK!!! Rosanna Danna DiTaranto

Rosanna D.  |  Expérience générale 
Évaluation :
5

From the time I dropped off a trailer till leaving the storage after i found a home, I have nothing but good to say about the team in Lebanon Nh. Friendly , Helpful and Professional !! Nice Job !!

Thomas L.  |  Expérience générale 
Évaluation :
5

Facility was very clean and staff was great

ROBERT L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenniefer O.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick O.  |  Online Move In 
Évaluation :
5

Great uhaul facility very helpful and very acomadating

ROBERT L.  |  Premières impressions 
Évaluation :
5

I was told I had a code to get in when in fact I needed a card to access the building. Accessing the building is difficult due to the stairs.

Rachel M.  |  Online Move In 
Évaluation :
5

The employees were understandably busy because it was a Saturday morning. However they were kind and patient.

Noel F.  |  Online Move In 
Évaluation :
5

Clean quick and friendly has been my experience in Lebanon NH

Brian w.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifier Q.  |  Expérience générale 
Évaluation :
5

The GM was very helpful. I needed a place for my stuff and uhaul had storage. Thank you Mickey

Angelique H.  |  Premières impressions 
Évaluation :
5

helpful staff, clean and secure facility, excellent customer service

Claudia M.  |  Expérience générale 
Évaluation :
5

Love the fact that carts and a conveyor belt was available to use and when I came at night, both the outside and inside had plenty of light.

Caroline A.  |  Online Move In 
Évaluation :
1

Had to carry boxes and totes upstairs to get to storage unit. No elevator where my storage unit was located. Reserved a storage unit online but when I got to the u-haul location, I was told that reserving a unit online does not secure a unit. Isn't that the whole point of making a reservation??

KAREN D.  |  Expérience générale 
Évaluation :
4

Would be five stars, but the storage units themselves were difficult to move into due to how much we needed to store and how much walking was involved in getting to them.

Bryan M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B.  |  Expérience générale 
Évaluation :
5

customer service was great here. They helped me out, got me a deal, and were very clear on how the storage works. Unfortunately we had to cancel our reservation because we needed a larger storage space, but even then the customer service canceling the storage was top notch.

ANDREW P.  |  Expérience générale 
Évaluation :
5

My guy helping me was awesome!!!!!!!!!!!!!

Laurie C.  |  Premières impressions 
Évaluation :
5

The staff and the facility at the U-Haul Moving & Storage at Hanover Street in Lebanon, NH are wonderful. We are moving out-of-state to a house with a basement!

sharon f.  |  Expérience générale 
Évaluation :
5

I would just request to increase bourse if the office on weekends.

NAVPREET J.  |  Expérience générale 
Évaluation :
5

The manager and staff at Hanover Street UHaul in Lebanon are always friendly, knowledgeable, and professional. It is a very well run location that I have used at least six times for both local and one-way moves along with two uses of storage in the building and a UBox. This time I even needed to tow my car. It has always been a very good experience that made all the work easier.

HOLLY H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Abigail A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer W.  |  Expérience générale 
Évaluation :
5

I absolutely LOVE the staff at the Lebanon NH U-Haul location. A special shout out to SAM! Sam went above & beyond to help me…AGAIN! In a country that valves good customer service…this location has once again exceeded my expectations by offering friendly, helpful and knowledgeable service. Mickey, the General Manager, has created a great customer friendly environment and I'm truly grateful. In my crazy life these days, the Lebanon U-Haul is the one business I've been working with that always makes me feel like a valued customer and constantly goes the extra mile to help me…you make a positive difference THANK YOU so much Mickey, Sam and the entire staff at Lebanon U-Haul!

Angelica d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHERINE B.  |  Expérience générale 
Évaluation :
5

Mickey is an excellent general manager. Chris is also very friendly and helpful.

Richard Z.  |  Expérience générale 
Évaluation :
5

Team went above and beyond to help me locate storage.

Tom G.  |  Premières impressions 
Évaluation :
5

Team went above and beyond to help secure storage.

Tom G.  |  Expérience générale 
Évaluation :
5

Chris was extremely friendly and helpful in getting us set up with our free month of storage that came with our 1-way truck rental originating from Medford, MA. He gave us detailed instructions and a walking tour of the facility. He's a really nice person and a great asset to your company.

Richard Z.  |  Premières impressions 
Évaluation :
5

I was able to contact this facility directly by phone. Had a horrible time contacting other locations.

David M.  |  Premières impressions 
Évaluation :
5

You guys are the best of the best!!!! Professional, but also with that extra-special hometown service. Merci.

Cheryl P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nigel E.  |  Premières impressions 
Évaluation :
5

Everything was perfect and I appreciate your patience with me. John Patterson I would CERTAINY recommend .d you to any one.

john p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl P.  |  Premières impressions 
Évaluation :
5

The staff was very knowledgeable, they were very friendly and were able to accommodate our moving needs. I highly recommend this U-Haul location

mark k.  |  Expérience générale 
Évaluation :
5

I live in Arizona so everything was done on the phone. Couldn't be more pleased with the results. Mickey and staff were excellent with the whole process.

ronald p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARYL C.  |  Expérience générale 
Évaluation :
5

The staff were super kind, and the service was amazing!

dillon b.  |  Expérience générale 
Évaluation :
5

The staff was always responsive. I felt safe going to my storage unit. The facility is designed to be user-friendly.

Claudia M.  |  Expérience générale 
Évaluation :
5

The whole process from move in to move out was smooth. Fair price.

Leslie W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dillon b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G.  |  Expérience générale 
Évaluation :
2

HIRE STAFF!!!!!!!

gaal c.  |  Expérience générale 
Évaluation :
3

I didn't expect a dark, end of a long hall on a different floor than the loading dock storage room. There is no light switch in the unit and it's dark and dingy. I'll be moving my things out ASAP.

April H.  |  Online Move In 
Évaluation :
5

We had an excellent experience with renting a storage unit from Uhaul. I would definitely do it again, if the need should arise.

diane w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susanna S.  |  Premières impressions 
Évaluation :
5

Made my move so much better! Not only was the staff helpful, they were so friendly and caring. Best experience ever. Thank you guys so very much for everything.

Laurie A.  |  Expérience générale 
Évaluation :
2

The code we were given with the online check-in process didn't work, and the woman manning the desk had no idea how to fix it. She found another woman who tried to fix it and couldn't. Then they asked another man who worked there who tried to give me a key card and the key card wouldn't work. So I went back and waited with my stuff (and crew of people who were helping unload the truck) until they got me a keycard that could access the place where my unit was. On to the unit. The storage unit we were given was marketed as a 10 x 15, but when we arrived there was a massive square removed from it (for I'm assuming stairs to the upstairs). For 200 dollars a month I was expecting (and needed) a full 10 x 15 storage unit. Very disappointed about this.

Stephanie R.  |  Online Move In 
Évaluation :
5

Kora was amazing and helped me replace my key card.

Carrie S.  |  Premières impressions 
Évaluation :
4

We were satisfied with the service at this particular facility.

edward b.  |  Expérience générale 
Évaluation :
5

The gentleman helping us was very nice and extremely helpful considering the circumstances.

Sasha S.  |  Premières impressions 
Évaluation :
5

The people at U Haul were very helpful. My daughter and I were moving things into storage and there were a couple of furniture items that we needed help with and one U Haul employee gladly assisted us. We are very grateful. He also brought us water as it was in the 90s. We were well taken care of.

Deborah C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert c.  |  Expérience générale 
Évaluation :
5

I was very impressed with the facility and the staff. Everyone I had contact with at any time over the last year that I had the storage unit was always friendly, helpful, patient, kind and accommodating. This facility in Lebanon, NH is top notch and should be recognized as such!!! Thank you one and all for outstanding customer service!

sheila g.  |  Expérience générale 
Évaluation :
5

Didn't have a problem at all..very good people

anna l.  |  Expérience générale 
Évaluation :
4

There were some days where there was snow on the stairs leading to the storage facility. Someone could slip.

Kenneth H.  |  Expérience générale 
Évaluation :
5

They were very nice to me and help fully to me. Je les recommanderais sans hésiter.

Stephanie F.  |  Premières impressions 
Évaluation :
5

Friendly and helpful! Staff seems happy, kidding around and helping each other!

Angelita C.  |  Expérience générale 
Évaluation :
4

The staff members were very friendly and helpful.

Angela C.  |  Expérience générale 
Évaluation :
5

Mickey and Mike were friendly and helpful. Convenient location. Overall great experience and we'll be back!

Meredith F.  |  Expérience générale 
Évaluation :
4

Very friendly and helpful employee!

bonnie l.  |  Expérience générale 
Évaluation :
5

Great service overall!

Joseph D.  |  Expérience générale 
Évaluation :
5

Michael LaHaye made my experience a smooth efficient experience. He was knowledgeable with the process and completed the storage rental quickly

kenneth c.  |  Premières impressions 
Évaluation :
3

The access to the storage is horrible . You need to carry boxes up stairs and then get them through a door and onto a conveyor belt to go down a flight of stairs and then fight through a meat curtain.

RYAN R.  |  Expérience générale 
Évaluation :
5

Mickey, Mike #1, Miranda, Amy, Tina, and Mike #2, in other wards, all of the staff at Lebanon UHaul, bent over backwards to help me with every step of my move from Leb to San Diego. Thank you all!!!

WILLIAM L.  |  Expérience générale 
Évaluation :
5

Very polite, professional, and helpful staff.

Angela C.  |  Premières impressions 
Évaluation :
5

My dealing with them was excellent

lee r.  |  Premières impressions 
Évaluation :
5

Everyone that worked there was extremely kind and helpful.

angela e.  |  Expérience générale 
Évaluation :
5

I experienced superb & courteous service from the staff. I was highly impressed with the way they worked together & the amount of work they got done at a very busy facility. Fabulous experience.

Glenda S.  |  Expérience générale 
Évaluation :
4

Friendly staff. Computer system needs to be updated and they need more help. Overall very friendly people which makes the need for patience worth it.

steve m.  |  Expérience générale 
Évaluation :
5

Easy and secure

Mark M.  |  Expérience générale 
Évaluation :
5

Mike was awesome

ronald c.  |  Expérience générale 
Évaluation :
5

Mike in new Hampshire was excellent

ronald c.  |  Premières impressions 
Évaluation :
4

Good people, good service

GILBERT S.  |  Expérience générale 
Évaluation :
1

The staff was courteous and friendly. However the facility is very inadequate. They really need an elevator. I did not expect to lug things upstairs or balance them on a steep narrow conveyor belt.

robert k.  |  Premières impressions 
Évaluation :
5

The customer service was great, and the employees were kind.

Henry and Angel S.  |  Premières impressions 
Évaluation :
4

Excellent customer service. Super friendly and helpful always! Thx Chris and Micky!! Always felt safe and secure at unit when going in using my 24 hour access. No matter what time of day or night.

emily t.  |  Expérience générale 
Évaluation :
5

Mike was very helpful and kind during my whole experience. His patience made my hectic moving experience so much better! I really appreciate everything he did for me.

gabriela m.  |  Premières impressions 
Évaluation :
5

Responsive and informative. Thank you.

susan p.  |  Premières impressions 
Évaluation :
5

Really great service!

Nicholas E.  |  Premières impressions 
Évaluation :
5

Staff was always helpful and professional.

susan m.  |  Expérience générale 
Évaluation :
5

Extremely nice, polite and helpful customer service employees. That's why I go there.

JOANN C.  |  Premières impressions 
Évaluation :
5

N/a

Danielle B.  |  Expérience générale 
Évaluation :
5

Great!

abigail c.  |  Expérience générale 
Évaluation :
4

It served the purpose for us.

Ed G.  |  Expérience générale 
Évaluation :
5

Miranda was FANTASTIC! Informative, personable and professional. We look forward to many years of a mutually beneficial business relationship.

Valiena A.  |  Réservation 
Évaluation :
5

N/a

ERIC M.  |  Réservation 
Évaluation :
5

Everything good!

Allegra S.  |  Expérience générale 
Évaluation :
5

Had to wait a while on check in (it was a very busy day).

Tom S.  |  Expérience générale 
Évaluation :
5

As far as I am concerned the Hanover Street uhaul is the company's only beacon of light. People there were friendly and helpful after a poor experience dealing with call center reps who were clueless.

William W.  |  Réservation 
Évaluation :
3

Hard to get your stuff into, must walk up stairs then down stairs to get to the unit. Massive conveyor belt makes it easier to get stuff down but dangerous for kids. It was clean.

Emily O.  |  Réservation 
Évaluation :
4

I was quoted a 13 X 9 and got a 10 X 10. Had to throw 4 things away cause they didn't fit. Was over 3 days and paid $139.95. I didn't get the correct storage I shouldn't have to pay the $139,95!

Kyle S.  |  Expérience générale 
Évaluation :
5

Ridiculously quick and painless return! Thank you!

Alicia K.  |  Réservation 
Évaluation :
5

very helpful staff -much appreciated Mike's wisdom on packing!

ANNE E.  |  Expérience générale 
Évaluation :