Customer Reviews for U-Haul Moving & Storage at Hanover St

6 051 évaluations

87 Hanover St   Lebanon, NH 03766
(Rt 120 & I-89 Limited Parking)

(603) 448-6400

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(603) 448-6400

87 Hanover St
Lebanon, NH 03766
(Rt 120 & I-89 Limited Parking)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas O. 
Évaluation :
5

Although the equipment was clean. The truck was in need of front end work (alignment). Steering wheel had Avery bad vibration at 60 mph.

Gary Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Trevor S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES R. 
Évaluation :
5

Always friendly, helpful service at the Hanover Street location - they are wonderful to work with and we are regular customers. Thanks!!!

Alex B. 
Évaluation :
5

The individual who checked me in on Saturday morning was very helpful and knowledgeable.

Ryan S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CAROL O. 
Évaluation :
1

I was VERY disappointed in uhaul. I have worked with this company several times and I am highly unlikely to use it again. The people answering the corporate phone number seemed to try however the people in New Hampshire; Lebanon, Bradford and traffic control, were rude, unhelpful and unclear. I made NUMEROUS calls to try and coordinate the end of contract and hit wall after wall after wall. Listen to the calls all of them. eventually Tim who identified himself as the NH traffic manager promised me (call on Saturday 9/17) that my boxes would leave Bradford on Tuesday morning at 8 am and he would call me. Mickey the manager from Lebanon claimed I could call him as well. Tim did not call. The boxes did not leave until almost 930 am and Mickey didn't answer. this was unnecessary stress for me. the complete failure to communicate within your company is inexcusable. PS I tried to use the online link and it did not work, repeatedly. The entire experience was painful, unnecessary, sloppy and lazy. Although I am sure I will move again, I can not imagine using uhaul again. very very disappointed.

Danielle P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR M. 
Évaluation :
5

Very friendly staff. Extremely efficient drop off. I didn't even have to get out of my truck.

Phil P. 
Évaluation :
5

New agent (her 4th day at U-Haul, I believe) was exceptional with customer service.

Victor A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas O.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eran H. 
Évaluation :
5

Fast and efficient!

Chris I. 
Évaluation :
4

Helpful staff and easy to work with.

Charles Q. 
Évaluation :
5

VERY VERY helpful staff. Thank you!!

James M. 
Évaluation :
5

staff went above and beyond to help

David L. 
Évaluation :
5

Needs more space to have more vehicles to rent so that customers don't look somewhere else. For sure need more storage I was on a wait list for 1 thankfully I was able to still get the truck I needed.

Miranda R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina K.  |  Expérience générale 
Évaluation :
5

Thank you for everything!

Steven K. 
Évaluation :
5

Truck was in need of an oil change soon per instrument panel.

Chad A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bill H. 
Évaluation :
5

Great helpers at the end location

tom H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
2

First, give people accurate information about where their Ubox is going to be. I was told my box was going to get shipped to a different location but is actually got stored at Lebanon. When I went to the office to inquire about getting my box delivered because I was told on the phone it would cost almost $300 to ship it to my new location, that is when I found out it never left Lebanon, the staff their were a bunch of children that were extremely immature, throwing things at each other, playing on their phones and were extremely disorganized. One lady was able to help me finally figure out where my box was and helped me schedule to bring it out of their storage, which I scheduled for 9:00am. 2 weeks later I went to that location and arrived just after 9am and was told they hadn't taken it out of storage yet, when I asked how long it would take the man said about an hour. I expressed that was unacceptable since I scheduled it for 9am and it would be after 10 when my things would be ready and I only had the rental truck until noon and still had an hour drive. Another worker said he would get on it right away. It still took about 20 minutes for him to get my box out of the storage. I asked the first man why it wasn't ready by 9 and he said because sometimes people don't show up at all and then it gets rained on. Before leaving most of the employees were outside standing around a couple of motorcycles and socializing with some other people that showed up. I walked inside and checked out and suggested to the woman that helped me to call customers an hour or so ahead of their reservation to confirm their arrival time to avoid this issue. On my way back outside I said the same thing to the man that told me it would be an hour wait. His face expressed he hadn't thought of that before.

Hannah H. 
Évaluation :
3

The person checking out the truck to us had the paperwork all wrong, wrong mileage etc and it had to be re-done. He looked young. The cabin smelt like cigarette smoke bad. Overall we would rent again from this location, just hope the paperwork is in order next time.

LEONARD P. 
Évaluation :
3

Location lacks enough staff for good customer service.

Jon L. 
Évaluation :
5

Jeremy was very attentive and offered a great customer experience!

Ian W. 
Évaluation :
5

Didn't definitely know if tolls covered!!

Greg S. 
Évaluation :
2

No one was assisting customers returning rentals. The person was was supposed to be doing that was cleaning the windows of vehicles and told another customer that he was going to finish that before he would check us in. The line of trucks and trailers waiting to be returned was backed up into the road. Inside a few other employees were having a loud conversation complaining about who has worked more hours lately while a line of customers were waiting to be helped. I ultimately found an employee working in the garage and he helped check me in. He was very nice and helpful.

Matthew C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nanci S. 
Évaluation :
4

The gas tank not full as stated. Maybe shy by 4 gallons. Not cool. Have photo of tank and odometer upon receipt and photo of tank when full. Interested?

Paul P. 
Évaluation :
4

Make sure the billing is correct. I may have been overcharged when extending the rental time. I still need to sort the charges out.

Thomas P. 
Évaluation :
5

No changes.

Steve K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnathon C. 
Évaluation :
1

THIS PLACE SUCKED . ABSOLUTLY NO SERVICE , NOBODY HELPED ME UNHOOK TRAILOR , I WAS TOLD BY THE ATTENDANT TO DROP IT OFF OUT BACK AND SHE TURNED AROUND AND WALKED AWAY. WHEN I GOT HOME I TRIED TO CALL TO SEE IF MABEY I WAS SUPPOSED TO SIGN FOR DROP OFF, AND WAITED ON HOLD FOR 20 MIN NOBODY PICKED UP. WHATS GOING ON GUYS??????

Kevin A. 
Évaluation :
5

Wonderful staff

Sylvia D.  |  Premières impressions 
Évaluation :
5

Excellent customer service. Thank you.

Sylvia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Randall W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian B.  |  Expérience générale 
Évaluation :
5

Thank you so much see you again in November when w e will need a trailer again

Tom G. 
Évaluation :
5

Very knowledgeable staff. Pointed out some things that could have been set up differently for the next time I rent a trailer

John G. 
Évaluation :
4

They were fine but did not allow me to extend rental even though request was placed 3 days prior to return

Nathan H. 
Évaluation :
5

Really great customer service. Friendly and very helpful staff. We have used them before and will continue to use them

Terry M. 
Évaluation :
5

The staff was exceptionly friendly and polite. They went out of their way to be helpful. I was particularly impressed by Thomad, the Assistant Manager. I highly reccomend this location.

JOHN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
5

Quick check in and departure. Friendly staff

Jeff L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cynthia P. 
Évaluation :
5

When I rented the 9 foot cargo van, Olivia got me started, she was so sweet and everything was very straightforward and simple. When I returned the Van, I dealt with Jeremy Jackson. I was so exhausted, and again he not only made the return pleasurable because he was so personable, but he was also very fair. He didn't try to con me like had happened in the past. He was quick and very understanding that I was exhausted and rushed to make the sale quick, while making sure I understood every individual charge. I would absolutely recommend this location because of the staff that made a very stressful time a little bit more tolerable. :-)

chelsea N. 
Évaluation :
5

All was great!

Ken P. 
Évaluation :
3

Do a walk around the truck maybe someone would have noticed the flat tire.

Aaron D. 
Évaluation :
2

Staff was distracted, poorly organized and less than customer focused.

Daniel L. 
Évaluation :
3

Seems like the location was understaffed.

Jeffrey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather B. 
Évaluation :
3

Truck reek of cigarette smoke. It was nauseating.

Samuel L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas P. 
Évaluation :
1

Made my reservation a month in advance. I called 5 days before to confirm it and everything was all set. I then received a phone call from the general manager that I missed in which he asked me to call back. I tried to return the call for 2 days and no one responded until I went in myself the following day where I was told my reservation was bumped to a smaller truck which wouldn't work. I then had to wait for a truck over 8 hours after my original reservation. This meant my move ended at 2am and I still had to pay $160 .

Logan W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alan D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lynne M. 
Évaluation :
5

Easy to drive into. Jeremy was very helpful and polite. He made the drop off a positive experience when the rental truck had not been a good experience!

REBECCA M. 
Évaluation :
2

Need more staff, I had to wait in line for an hour to get my rental trailer. Staff was very professional and friendly but I could tell they were very worn down from the relentless work.

Richard M. 
Évaluation :
1

I had to wait 40 minutes to finally pick up the truck. It was busy but there was only one person behind the counter

Robert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ryan C. 
Évaluation :
5

They received the truck and told us that they would send us the bill. I never received an emialed bill, however I did find it on my U Haul account. Everything went very well. We had left our EZ Pass there, and they found it and returned it to us- very helpful.

eric K. 
Évaluation :
3

I arrived after hours for a drop off so did not enter the office or interact with any person. The lot was very full, but luckily I found a spot to drop my truck.

Jim I. 
Évaluation :
3

Uhaul changed our pick up spot. Which was an hour and half further away. We were driving through the night from NC to southern NH to pick up my 85 year old mother and her stuff. To move her to NC. Moving the pick up place on us added 3 more hours after a 16 hour trip. Plus even after we called and talked to them 3 times on our way, they canceled our reservation 3 minutes before our 3:00 pick up. NOT RIGHT!!! So there was very bad communication on YOUR end not MINE!!!!!!

Michael B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phawinee W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cortney K. 
Évaluation :
1

Gasoline. The truck was barley half full when I received it. I let the front desk girl know right away before I left the property. I returned it the same way and I let the guy who checked me out know and he said all was good and then I get home see I was billed for it.

Joshua V. 
Évaluation :
5

Great group of people that know their stuff and go above and beyond.

karen m.  |  Expérience générale 
Évaluation :
2

Upon return, the employees misread my fuel gauge and charged me for gas despite the fact that I had filled the van with more gas than would have been required. When I tried to call, the number took me to a national call center and the person could not assist me further. I had to drive back to the rental center for a resolution.

Patrick H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Russell W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chris M. 
Évaluation :
5

Great experience. Staff was very helpful flexible in accommodating our needs.

Dionna K. 
Évaluation :
4

A few minor issues with vehicle. Visor was missing from driver side so difficult driving. Latch stuck on back door so had a hard time closing.

Fred P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
4

Ability to call location directly and not be transferred to answering service.

Mark L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon S. 
Évaluation :
2

The online vs in person information was vastly different. My reservation was changed by someone at the call center, and then the in-person guy told me he didn't know why they changed it but at that point it was impossible to get my original request back. I ended up with a piece of equipment that was harder to move and not what I wanted. The person in line next to me was having the same issue. I have no issue with the person who was assisting me, though he did seem to be taking my frustration personally when it was with Uhaul in general. It should be more widely stated that the best guarantee of getting the equipment you want is to go in person to the uhaul pickup location to make the reservation.

Emma C. 
Évaluation :
5

Staff was short handed and still went beyon to help make my move easy. Manerger were excelent.

Steven G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa C. 
Évaluation :
1

We were told to return the truck to the same spot, regardless of how far we had to go to move. Told us we couldn't keep it an extra day , so we went out of our way to return it, just to see that they charged us for another day and took the truck back. This is the 2nd time they have charged for 2 days at this location after we returned the truck when they told us to. When we arrived there, there was another lady inside the store screaming about a similar situation. Very dissatisfied and will not recommend or refer this location to anyone.

Pam M. 
Évaluation :
5

Great, friendly and knowledgeable staff. Can't think of anything right now for improvement.

karen M. 
Évaluation :
3

Get yo shit together.

Hayley C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
5

These folks know what they are doing.

Paul A. 
Évaluation :
4

mIkey was wonderful..huge help, friendly and efficient.

THERESA T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan P.  |  Premières impressions 
Évaluation :
1

Try to cancel our unit three times and got put on hold three different times for a hour

selena s.  |  Expérience générale 
Évaluation :
4

The key card system could be better. Using RFID like they do in credit cards would save a lot of time swiping and reswiping.

Brian C.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

PAT H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david a.  |  Expérience générale 
Évaluation :
4

The employee on duty was very helpful and quite busy at the moment we checked in. She was doing a great job handling a lot of people as I understand one of her colleagues it called out sick. The facility is very clean and easy to use we were so grateful to get the last unit!

Martha M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Natasha S.  |  Expérience générale 
Évaluation :
5

Mickey, the manager, was professional and runs an excellent facility. Give him a raise! Thanks, it was a pleasure doing business with you for 15 years. I will miss all of you. Larry Rees 802.233.7978

LARRY R.  |  Expérience générale 
Évaluation :
4

I had this storage unit for quite a few years ! Honestly I had several ups & downs in terms of making payments on time. Management & staff were always polite & helpful & accommodating through everything - & I greatly appreciate it.

DAVID B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

caryl s.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jamie P.  |  Expérience générale 
Évaluation :
5

This storage facility is the best. I have used others in the past and none come close to U-haul. I have storage my belongings for 6 years there and previously years ago.. The staff is friendly , always willing to help. The storage areas themselves are immaculate. The hallways glow as well as the units themselves. Cleanliness is amazing . They are heated, moisture free. Would recommend this facility to anyone and it would be the only one I'd ever use

JOANN C.  |  Expérience générale 
Évaluation :
5

The team leader aka Obi-Wan "Ben" Kenobi Mickey LaHaye is the best so Zen So helpful so FN cool and calm…. Always takes care of every situation good bad or ugly! He's the Clint Eastwood of UHaul sans the bloodshed! Faye and Taylor light up the place with their smiles and willingness to always help! It's always a fun experience there! And the conveyor belt feature is awesome… this location rocks! In a world of so much loneliness and separation this team makes you feel right at home! Frankly I have a hard time leaving and just love hanging out with them! Big huge shout out to Hanover St UHaul in Lebanon NH!! You help make my Trails way more Happy! Love You Guys!!! ILL BE BACK!!! Rosanna Danna DiTaranto

Rosanna D.  |  Expérience générale 
Évaluation :
5

From the time I dropped off a trailer till leaving the storage after i found a home, I have nothing but good to say about the team in Lebanon Nh. Friendly , Helpful and Professional !! Nice Job !!

Thomas L.  |  Expérience générale 
Évaluation :
5

Facility was very clean and staff was great

ROBERT L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenniefer O.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick O.  |  Online Move In 
Évaluation :
5

Great uhaul facility very helpful and very acomadating

ROBERT L.  |  Premières impressions 
Évaluation :
5

I was told I had a code to get in when in fact I needed a card to access the building. Accessing the building is difficult due to the stairs.

Rachel M.  |  Online Move In 
Évaluation :
5

The employees were understandably busy because it was a Saturday morning. However they were kind and patient.

Noel F.  |  Online Move In 
Évaluation :
5

Clean quick and friendly has been my experience in Lebanon NH

Brian w.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifier Q.  |  Expérience générale 
Évaluation :
5

The GM was very helpful. I needed a place for my stuff and uhaul had storage. Thank you Mickey

Angelique H.  |  Premières impressions 
Évaluation :
5

helpful staff, clean and secure facility, excellent customer service

Claudia M.  |  Expérience générale 
Évaluation :
5

Love the fact that carts and a conveyor belt was available to use and when I came at night, both the outside and inside had plenty of light.

Caroline A.  |  Online Move In 
Évaluation :
1

Had to carry boxes and totes upstairs to get to storage unit. No elevator where my storage unit was located. Reserved a storage unit online but when I got to the u-haul location, I was told that reserving a unit online does not secure a unit. Isn't that the whole point of making a reservation??

KAREN D.  |  Expérience générale 
Évaluation :
4

Would be five stars, but the storage units themselves were difficult to move into due to how much we needed to store and how much walking was involved in getting to them.

Bryan M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B.  |  Expérience générale 
Évaluation :
5

customer service was great here. They helped me out, got me a deal, and were very clear on how the storage works. Unfortunately we had to cancel our reservation because we needed a larger storage space, but even then the customer service canceling the storage was top notch.

ANDREW P.  |  Expérience générale 
Évaluation :
5

My guy helping me was awesome!!!!!!!!!!!!!

Laurie C.  |  Premières impressions 
Évaluation :
5

The staff and the facility at the U-Haul Moving & Storage at Hanover Street in Lebanon, NH are wonderful. We are moving out-of-state to a house with a basement!

sharon f.  |  Expérience générale 
Évaluation :
5

I would just request to increase bourse if the office on weekends.

NAVPREET J.  |  Expérience générale 
Évaluation :
5

The manager and staff at Hanover Street UHaul in Lebanon are always friendly, knowledgeable, and professional. It is a very well run location that I have used at least six times for both local and one-way moves along with two uses of storage in the building and a UBox. This time I even needed to tow my car. It has always been a very good experience that made all the work easier.

HOLLY H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Abigail A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer W.  |  Expérience générale 
Évaluation :
5

I absolutely LOVE the staff at the Lebanon NH U-Haul location. A special shout out to SAM! Sam went above & beyond to help me…AGAIN! In a country that valves good customer service…this location has once again exceeded my expectations by offering friendly, helpful and knowledgeable service. Mickey, the General Manager, has created a great customer friendly environment and I'm truly grateful. In my crazy life these days, the Lebanon U-Haul is the one business I've been working with that always makes me feel like a valued customer and constantly goes the extra mile to help me…you make a positive difference THANK YOU so much Mickey, Sam and the entire staff at Lebanon U-Haul!

Angelica d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHERINE B.  |  Expérience générale 
Évaluation :
5

Mickey is an excellent general manager. Chris is also very friendly and helpful.

Richard Z.  |  Expérience générale 
Évaluation :
5

Team went above and beyond to help me locate storage.

Tom G.  |  Premières impressions 
Évaluation :
5

Team went above and beyond to help secure storage.

Tom G.  |  Expérience générale 
Évaluation :
5

Chris was extremely friendly and helpful in getting us set up with our free month of storage that came with our 1-way truck rental originating from Medford, MA. He gave us detailed instructions and a walking tour of the facility. He's a really nice person and a great asset to your company.

Richard Z.  |  Premières impressions 
Évaluation :
5

I was able to contact this facility directly by phone. Had a horrible time contacting other locations.

David M.  |  Premières impressions 
Évaluation :
5

You guys are the best of the best!!!! Professional, but also with that extra-special hometown service. Merci.

Cheryl P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nigel E.  |  Premières impressions 
Évaluation :
5

Everything was perfect and I appreciate your patience with me. John Patterson I would CERTAINY recommend .d you to any one.

john p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl P.  |  Premières impressions 
Évaluation :
5

The staff was very knowledgeable, they were very friendly and were able to accommodate our moving needs. I highly recommend this U-Haul location

mark k.  |  Expérience générale 
Évaluation :
5

I live in Arizona so everything was done on the phone. Couldn't be more pleased with the results. Mickey and staff were excellent with the whole process.

ronald p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARYL C.  |  Expérience générale 
Évaluation :
5

The staff were super kind, and the service was amazing!

dillon b.  |  Expérience générale 
Évaluation :
5

The staff was always responsive. I felt safe going to my storage unit. The facility is designed to be user-friendly.

Claudia M.  |  Expérience générale 
Évaluation :
5

The whole process from move in to move out was smooth. Fair price.

Leslie W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dillon b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G.  |  Expérience générale 
Évaluation :
2

HIRE STAFF!!!!!!!

gaal c.  |  Expérience générale 
Évaluation :
3

I didn't expect a dark, end of a long hall on a different floor than the loading dock storage room. There is no light switch in the unit and it's dark and dingy. I'll be moving my things out ASAP.

April H.  |  Online Move In 
Évaluation :
5

We had an excellent experience with renting a storage unit from Uhaul. I would definitely do it again, if the need should arise.

diane w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susanna S.  |  Premières impressions 
Évaluation :
5

Made my move so much better! Not only was the staff helpful, they were so friendly and caring. Best experience ever. Thank you guys so very much for everything.

Laurie A.  |  Expérience générale 
Évaluation :
2

The code we were given with the online check-in process didn't work, and the woman manning the desk had no idea how to fix it. She found another woman who tried to fix it and couldn't. Then they asked another man who worked there who tried to give me a key card and the key card wouldn't work. So I went back and waited with my stuff (and crew of people who were helping unload the truck) until they got me a keycard that could access the place where my unit was. On to the unit. The storage unit we were given was marketed as a 10 x 15, but when we arrived there was a massive square removed from it (for I'm assuming stairs to the upstairs). For 200 dollars a month I was expecting (and needed) a full 10 x 15 storage unit. Very disappointed about this.

Stephanie R.  |  Online Move In 
Évaluation :
5

Kora was amazing and helped me replace my key card.

Carrie S.  |  Premières impressions 
Évaluation :
4

We were satisfied with the service at this particular facility.

edward b.  |  Expérience générale 
Évaluation :
5

The gentleman helping us was very nice and extremely helpful considering the circumstances.

Sasha S.  |  Premières impressions 
Évaluation :
5

The people at U Haul were very helpful. My daughter and I were moving things into storage and there were a couple of furniture items that we needed help with and one U Haul employee gladly assisted us. We are very grateful. He also brought us water as it was in the 90s. We were well taken care of.

Deborah C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert c.  |  Expérience générale 
Évaluation :
5

I was very impressed with the facility and the staff. Everyone I had contact with at any time over the last year that I had the storage unit was always friendly, helpful, patient, kind and accommodating. This facility in Lebanon, NH is top notch and should be recognized as such!!! Thank you one and all for outstanding customer service!

sheila g.  |  Expérience générale 
Évaluation :
5

Didn't have a problem at all..very good people

anna l.  |  Expérience générale 
Évaluation :
4

There were some days where there was snow on the stairs leading to the storage facility. Someone could slip.

Kenneth H.  |  Expérience générale 
Évaluation :
5

They were very nice to me and help fully to me. Je les recommanderais sans hésiter.

Stephanie F.  |  Premières impressions 
Évaluation :
5

Friendly and helpful! Staff seems happy, kidding around and helping each other!

Angelita C.  |  Expérience générale 
Évaluation :
4

The staff members were very friendly and helpful.

Angela C.  |  Expérience générale 
Évaluation :
5

Mickey and Mike were friendly and helpful. Convenient location. Overall great experience and we'll be back!

Meredith F.  |  Expérience générale 
Évaluation :
4

Very friendly and helpful employee!

bonnie l.  |  Expérience générale 
Évaluation :
5

Great service overall!

Joseph D.  |  Expérience générale 
Évaluation :
5

Michael LaHaye made my experience a smooth efficient experience. He was knowledgeable with the process and completed the storage rental quickly

kenneth c.  |  Premières impressions 
Évaluation :
3

The access to the storage is horrible . You need to carry boxes up stairs and then get them through a door and onto a conveyor belt to go down a flight of stairs and then fight through a meat curtain.

RYAN R.  |  Expérience générale 
Évaluation :
5

Mickey, Mike #1, Miranda, Amy, Tina, and Mike #2, in other wards, all of the staff at Lebanon UHaul, bent over backwards to help me with every step of my move from Leb to San Diego. Thank you all!!!

WILLIAM L.  |  Expérience générale 
Évaluation :
5

Very polite, professional, and helpful staff.

Angela C.  |  Premières impressions 
Évaluation :
5

My dealing with them was excellent

lee r.  |  Premières impressions 
Évaluation :
5

Everyone that worked there was extremely kind and helpful.

angela e.  |  Expérience générale 
Évaluation :
5

I experienced superb & courteous service from the staff. I was highly impressed with the way they worked together & the amount of work they got done at a very busy facility. Fabulous experience.

Glenda S.  |  Expérience générale 
Évaluation :
4

Friendly staff. Computer system needs to be updated and they need more help. Overall very friendly people which makes the need for patience worth it.

steve m.  |  Expérience générale 
Évaluation :
5

Easy and secure

Mark M.  |  Expérience générale 
Évaluation :
5

Mike was awesome

ronald c.  |  Expérience générale 
Évaluation :
5

Mike in new Hampshire was excellent

ronald c.  |  Premières impressions 
Évaluation :
4

Good people, good service

GILBERT S.  |  Expérience générale 
Évaluation :
1

The staff was courteous and friendly. However the facility is very inadequate. They really need an elevator. I did not expect to lug things upstairs or balance them on a steep narrow conveyor belt.

robert k.  |  Premières impressions 
Évaluation :
5

The customer service was great, and the employees were kind.

Henry and Angel S.  |  Premières impressions 
Évaluation :
4

Excellent customer service. Super friendly and helpful always! Thx Chris and Micky!! Always felt safe and secure at unit when going in using my 24 hour access. No matter what time of day or night.

emily t.  |  Expérience générale 
Évaluation :
5

Mike was very helpful and kind during my whole experience. His patience made my hectic moving experience so much better! I really appreciate everything he did for me.

gabriela m.  |  Premières impressions 
Évaluation :
5

Responsive and informative. Thank you.

susan p.  |  Premières impressions 
Évaluation :
5

Really great service!

Nicholas E.  |  Premières impressions 
Évaluation :
5

Staff was always helpful and professional.

susan m.  |  Expérience générale 
Évaluation :
5

Extremely nice, polite and helpful customer service employees. That's why I go there.

JOANN C.  |  Premières impressions 
Évaluation :
5

N/a

Danielle B.  |  Expérience générale 
Évaluation :
5

Great!

abigail c.  |  Expérience générale 
Évaluation :
4

It served the purpose for us.

Ed G.  |  Expérience générale 
Évaluation :
5

Miranda was FANTASTIC! Informative, personable and professional. We look forward to many years of a mutually beneficial business relationship.

Valiena A.  |  Réservation 
Évaluation :
5

N/a

ERIC M.  |  Réservation 
Évaluation :
5

Everything good!

Allegra S.  |  Expérience générale 
Évaluation :
5

Had to wait a while on check in (it was a very busy day).

Tom S.  |  Expérience générale 
Évaluation :
5

As far as I am concerned the Hanover Street uhaul is the company's only beacon of light. People there were friendly and helpful after a poor experience dealing with call center reps who were clueless.

William W.  |  Réservation 
Évaluation :
3

Hard to get your stuff into, must walk up stairs then down stairs to get to the unit. Massive conveyor belt makes it easier to get stuff down but dangerous for kids. It was clean.

Emily O.  |  Réservation 
Évaluation :
4

I was quoted a 13 X 9 and got a 10 X 10. Had to throw 4 things away cause they didn't fit. Was over 3 days and paid $139.95. I didn't get the correct storage I shouldn't have to pay the $139,95!

Kyle S.  |  Expérience générale 
Évaluation :
5

Ridiculously quick and painless return! Thank you!

Alicia K.  |  Réservation 
Évaluation :
5

very helpful staff -much appreciated Mike's wisdom on packing!

ANNE E.  |  Expérience générale 
Évaluation :
2

I had problems while here. First, the automatic payments got messed up and I was locked out of my unit due to Uhaul error. Also, there was water damage and a lot of senimental items were ruined.

robert D.  |  Expérience générale 
Évaluation :
4

Mike G. was friendly and did a great job checking me in for both storage and van rental. Checking out with the van was also easy and quick. The conveyer belt was very helpful in absence of elevator.

Danielle H.  |  Réservation 
Évaluation :
5

Awesome employees, clean facilities, easy to move in and out

Trey S.  |  Expérience générale 
Évaluation :
5

The staff was very helpful and friendly.

haven b.  |  Expérience générale 
Évaluation :
5

Efficient service

Kathleen T.  |  Expérience générale 
Évaluation :
1

Felt like we were rushed through process not well informed, dismissed when voicing concerns. Stipulations on storage were not explained. Items were water damaged in the unit. Didn't feel validated.

aubrey m.  |  Expérience générale 
Évaluation :
1

The manager is so terrible at this location. He is by far the worst manager I have ever met in a business. I live very close to this uhaul location so I use it a lot and every single time he is rude.

Samantha A.  |  Expérience générale 
Évaluation :