Customer Reviews for U-Haul Moving & Storage at Hixson Pike

7 084 évaluations

4001 Hixson Pike   Chattanooga, TN 37415
(@ Ashland Terrace)

(423) 870-2144

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(423) 870-2144

4001 Hixson Pike
Chattanooga, TN 37415
(@ Ashland Terrace)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

HELL NO!!! I've had several installs over the years with your company on a variety of vehicles and NEVER have I had one where the power goes out of the trunk!!! If this is how its supposed to be YOUR COMPANY should have set the expectation!!!!! Then the guy told me if I wanted it DONE RIGHT I had to go to Honda!!! AND we paid for the pin and ball mount they forgot to give us until my wife sent me the order and I saw it on there and had to get the manager to give it me. My wife got this for me as a gift and thought she got the top of the line options (though she is not a car person) but Im being asked to come back next week and pay more to have it done to where the power is at the receiver. I want to know what that's going to look like before I give your company another fucking dime!!! Honestly I like I could have done a better job with the install and considering it's the time that's more valuable to me than the money but when Im NOT a professional installer but I see there is what looks like a plug inside the jack box that looks like its for running this power outside to the receiver and that is all I need to do to get the power ran I got to ask why did your company not do this in the first place!!!??? The few dollars extra would have been more than fine to have it fucking done right especially the FIRST TIME!!!!

Candace M. 
Évaluation :
1

The staff was rude and I’m being charge for a unit that I haven’t utilize for several months!!!!

DaNairria F.  |  Expérience générale 
Évaluation :
5

Young man that checked me in was polite and Backed the trailer in a tight spot for me.

Robert L. 
Évaluation :
5

I have rent and returned a lot of U-Hauls, from around the country. I have had an excellent experience with the two visits with this U-Haul. The staff are knowledgeable, courteous and efficient.

Wendy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY A. 
Évaluation :
4

Newer small equipment.

DONALD C. 
Évaluation :
5

Trailer roof leaked rain water onto the couch I was hauling

RONALD F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalia O.  |  Expérience générale 
Évaluation :
5

They have a great staff and very friendly.

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
5

the men helping me were very easy to deal with . all was so easy. thanks

WILLIAM F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

Check out lady had to sweep out and mop ,very muddy. I had to use roll of paper towels to dry out to keep from slipping on metal floor! The check out lady was so kind and helpfull this was not a big deal!

MICHAEL L. 
Évaluation :
3

Not very friendly. Verbal fight going on among staff

THOMAS W. 
Évaluation :
1

Never had the unit to begin with they gave my reservation to someone else . I will never reserve a unit with u haul .

Joan F.  |  Expérience générale 
Évaluation :
3

There was a 15 $ disputed gas charge on my bill over where the gas gauge was. The truck was given to me half full. I thought I was within the reasonable range of what it was give to me as. They thought different.

SAMUEL L. 
Évaluation :
5

The owner knows her stuff and very customer oriented and friendly!! Great experience!!

DESTINY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Avery B. 
Évaluation :
5

Windshield was VERY dirty and had to clean it before driving

ANNETTE D. 
Évaluation :
4

Hire more help

JOSEPH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL L. 
Évaluation :
5

Have had a few good experiences.

BONNY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA R. 
Évaluation :
5

This location was very good to deal with. I had 5 ubox containers and needed a truck. Everything was done quickly and efficiently. Staff was courteous and awesome to deal with.

SCOTT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONYA A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAHARRA D.  |  Expérience générale 
Évaluation :
5

Not a thing. I thought Lemetri and staff were wonderful to work with. They encountered a few "challenging" customers while I waited on installation. They were very patient, respectful, and pleasant throughout. I would certainly recommend, and I will return, myself! Thanks, Lemetri!

william G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS M. 
Évaluation :
3

The truck I rented had AC issues. The afternoon was extremely uncomfortable!!! I reported the issue and employees were very nice. They offered a different truck but was already into my trip.

GAIL S. 
Évaluation :
3

A young worker made a 10-second inspection of my trailer and said I was good to go. Didn't try the lights, and just glanced at the hitch. Fortunately, an older gentleman came by later and checked on me, to make sure everything was OK. The general manager inside was very professional, efficient, and thorough.

THOMAS C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KYLE O. 
Évaluation :
1

I made a reservation 1 month a head of time. The scheduler/manager called me the night before the pick up and said I had to drive 2 1/2 hours to pick up the Uhaul and trailer. Then 2 1/2 hours back to where I needed to load. The manager was unwilling to make any compensation for extra gas or time.I made the reservation for one way from NH to Hixson TN. I turned it in at Hixson TN 3 days ahead of the required time. However Uhaul charged me an additional 312,04 $ saying just the trailer was dropped off in Florida!!? I will never rent from Uhaul again. If anyone I know is moving I will tell them to rent from Ryder. Additionally the average hold time to speak with a Uhaul customer service agent is at least 30 minutes. Your organization is horrible and you need to clean up your business.

Shawn J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL A. 
Évaluation :
5

I had used my phone number to make the reservation, but put my husband as the primary driver. We didn't know that he would not be able to do an after hours return with his phone, even though he had the contract #. Wasted over an hour of our time trying to process the return, and making additional trips to the uhaul location, so that I could bring my phone to that location.

Steven P. 
Évaluation :
5

Great storage experience compared to our terrible Uhaul truck rental experience at another location.

Kayla P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROOSEVELT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA L. 
Évaluation :
3

No comment

DARWIN K. 
Évaluation :
5

The truck we rented was clean and the gentleman that helped us was super nice. However, the truck had over 170 000 miles on it and it didn't feel safe driving it. There was so much play in the steering that it was hard to keep it going down the road straight. You constantly had to course correct or risk going into the ditch or crossing into the other lane. Shame on U-haul for putting its customers at risk like that.

KENNETH Z. 
Évaluation :
3

The gas gauge indication was not correct on the rental agreement. Spoke with the woman who said she would adjust the gas gauge to 5/8 is a tank from 7/8. I used the truck for 7 miles and added over 2 gallons to the tank before returning it. Gauge read 3/4 at return, more than when checked out. Was charged for another 4 gallons, or 17 $at return as it was not 7/8. Sent email explaining this and heard nothing back. I used the truck a total of 7 miles. Not happy about the 17 $gas charge. What can I do? This means the vehicle gets only 1 mile per gallon! Not right!

Robert H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Roberta M. 
Évaluation :
3

Location did not have a functioning printer, so there was no opportunity to sign a contact. Equipment did not have a license plate and they declined to swap for another trailer of the same size that did have a plate.

MICHAELLUKE F. 
Évaluation :
5

I don't remember the young guy's name, but he was accommodating, friendly, and very informative about his job.

Laura T.  |  Premières impressions 
Évaluation :
5

Great Job, just keep up the good work.

RONALD G. 
Évaluation :
5

Very friendly, and accommodating.

WINNIE D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANK S. 
Évaluation :
4

Get the information correct for the type of rental! I would have gone else where due to price but was quoted incorrect due to rental having said “one way”!! UHaul should honor the price given!!

NICHOLAS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMONA M. 
Évaluation :
5

The people has helped us moving more than once now and would recommend it for the help they have.

Danny P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORDAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STANLEY B. 
Évaluation :
5

They had no hand carts! Charged us for 50 blankets we only got 30. Everyone was very helpful and it was a great experience.

JONATHAN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY M. 
Évaluation :
5

Thought y'all did a great job. Now the East ridge branch of Uhaul when I called them about putting a hitch on my keep said I had to go to the hixson store they couldn't do it I found that strange But glad I did Thanks great Job

darel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD M. 
Évaluation :
1

Customer service / period! The staff was rude and not helpful at all. I would not even recommend the location to an enemy! Look at google reviews - says same thing - people are rude - place is awful. Obviously uhaul corporate does not care and this review is probably a waste of time too. The person we were dealing with was the manager - has his picture on the wall and cards on the table. He was so unhelpful and rude.

KATHY F. 
Évaluation :
2

Truck was not cleaned. There was trash and the gas tank was on empty when we picked it up.

RENEE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHASEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVON J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR J. 
Évaluation :
1

I was told that this location opened at 7:00 AM but the girl didn't get there until 7:15 then she made me hook up the trailer I had rented. I am a handicapped person with a placard on my truck I guess she would have a better job without her phone being constantly at her ear. I will never come back.

DAVID L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE L. 
Évaluation :
3

Staff were great and friendly. Corporate policy on intimidating customers into buying insurance they don't need, not so much. You cannot get someone to sign a waiver saying they have to "immediately" pay you for damages. That is insulting and contrary to any case law I'm aware of. No one has to "immediately" pay anyone for anything without recourse. This is obviously a pressure tactic for a buck and legally dubious wording.

TRU-KHANG D. 
Évaluation :
5

I had 2 units from March, 2020 to January 2021 when I moved out of the large unit I kept the smaller unit until mid August 2021. Every employee whom I met during this time was always very helpful & courteous. The facility was always orderly & free of bugs. I rented a truck to bring my furniture from SC to Tennessee & was pleased with the truck. I highly recommend U-Haul to anyone who needs their services.

Patsy F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherita Flowers F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL C. 
Évaluation :
5

This location is very accessible for me and I have used other storage facilities but they are never quite as "safe feeling " as this one. Thank You.

ANGELA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie E. 
Évaluation :
5

Excellent service and experience!

ADDISON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS S. 
Évaluation :
5

All is excellent!

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL C. 
Évaluation :
1

The truck was 9 miles until empty. I was given a fuel credit but charged for going two miles over my estimated mileage. Which wouldn't have happened if I didn't have to put gas in the vehicle twice.

Vernon B. 
Évaluation :
5

Gris

GERALD B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Linda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE L. 
Évaluation :
5

I was in a hurry. I had reserved a 15 ft truck a day ahead of time. I was in and out within 5 minutes. I would absolutely recommend this location.

BRANDI H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASON B. 
Évaluation :
5

I am very happy with the job they did plus the personnel were awesome. Ben kept me updated during a shipping delay so I knew exactly what was going on at all times. Another added bonus was they were more reasonably priced than their Hixson competitors! If the service was poor I would pay more to avoid them but am very happy I chose U-Haul of Hixson!

cheryl M. 
Évaluation :
5

Your customers services very Good Respect Polite

SYLVETTE P. 
Évaluation :
5

very fast and professional service, well done !

STEVEN P. 
Évaluation :
1

I rented a truck for 24 hours and was told if I brought it back after hours , to bring it back on half a tank, park it under the green canopy, and place the keys in the drop box. Parked under the canopy right in front of the door, dropped the key in the box at 930pm 10 hours total use time on a 24 hour rental. They chose to not check my truck back in till after 3pm the next day and charged me for an additional rental day. The 19,95 $ rental game was already over 130,00 $ did you have to ripped me off even more by taking 17-18 hours to check my vehicle back in with the key in your hand and the truck parked 20 feet from your front door? Unbelievable tactics for a “reputable” business!

BOBBY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD D. 
Évaluation :
1

Rented a truck for 24 hour pickup. Got to the location, they didn't leave the keys out. Got a call the next morning needing a “time frame” for when we'd pick the truck up. How about we wanted it when we had it a scheduled the night before. No apologies from anyone. The lady we dealt with was rude as hell. Didn't go over anything about the process with us. This location was a cluster and my personal opinion is there needs to be more truck rental options so U Haul can't have the monopoly in this business and maybe they'd be nicer/get their shit together for the highway robbery they charge you to rent a truck.

Cristy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
3

Better communication. The woman checking out the trailer simply picked a drop-off location without letting me know what she was doing. Had she communicated with me I would have been able to tell her there was a better location with 24 hour drop off that I preferred to use, but she was in a hurry and couldn't be bothered to speak to me. The man I spoke to on the phone to make the reservation was very helpful.

KAYLA Y. 
Évaluation :
5

The cab interior was pretty dirty.

TIMOTHY I. 
Évaluation :
4

The straps on the trailer we were assigned were worn out to the point that we had to stop every hour on the interstate to tighten them. Our car stayed on, but even with it being a small lightweight car, the safety chains made us nervous, too. Between the worn out straps and the poor quality safety chains, we would not rent a u-haul car towing trailer again.

Mark C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARLA H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

TIFFANY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Joan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassy E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY C. 
Évaluation :
5

Brand new truck, spotless. Staff very friendly even though they were very busy. Pickup and drop off both took just a few moments. Thanks for being the easiest part of a stressful move!

WILLIAM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN D. 
Évaluation :
5

Great service with very pleasant employees.

TALLY G. 
Évaluation :
5

Great costumer service. Great people. Highly recommend!

Randy T. 
Évaluation :
5

Ben was great!

JAMES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CURTIS Y. 
Évaluation :
1

Sat in the parked truck area where a rep was supposed to meet you. Nearly 25 min latet and nothing. I did self checkout via app. Employee was too busy ogling his buddies lifted, extended, blacked out dodge ram truck......

Lewis H. 
Évaluation :
3

I don't feel that I should have had to pay a whole month on 7/30 when we moved our stuff out on 7/30

Danielle C.  |  Expérience générale 
Évaluation :
5

Staff very helpful !

GLORIVETTE G.  |  Expérience générale 
Évaluation :
3

No communication, in they charge me money, because I called to tell them I needed extension and time and date

BONNIE S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vicki F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura G.  |  Premières impressions 
Évaluation :
5

Key card would often not work but other than that, great experience with facility and team

Reggie P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rasheka S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLORIVETTE G.  |  Premières impressions 
Évaluation :
5

We were having a VERY BAD DAY The staff at Hixson completely turned it around for us. We are endlessly thankful for their patience and kindness. We felt like part of a family from the moment we walked in. The location at Hixson will permanently be our first choice for all future storage and moving needs

JOHN H.  |  Premières impressions 
Évaluation :
5

The young lady that helped me is always very professional and courteous. That goes a long way. Thank You for good employees.

Theresa Y.  |  Premières impressions 
Évaluation :
5

Couldnt have asked for better! Lametri and crew were extremely helpful!!!

Deborah R.  |  Expérience générale 
Évaluation :
5

The lady at the checkin desk was more than fantastic. Very helpful and I would recommend her to anyone. Barry

Barry R.  |  Expérience générale 
Évaluation :
5

Staff very knowledge and helpful. A great place if you need storage.

Patricia C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUNIOR LEAGUE O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myron E.  |  Premières impressions 
Évaluation :
5

We have been renting moving trucks from your facility since 1991. This is our first go round with actual storage, but we expect the experience to be superb.

LISA H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fred G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hunter P.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Darrell B.  |  Expérience générale 
Évaluation :
5

The staff was very well trained, well informed and helpful. They helped me disconnect a car transporter from the truck in the rain..

John or Debra R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARTHER C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tisha H.  |  Premières impressions 
Évaluation :
5

Must find a way to answer the phone!!

LISA A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PEGGY G.  |  Premières impressions 
Évaluation :
5

This is my first experience using U-Haul truck and storage rental and I have been very pleased with everyone with whom I have spoken. When we arrived at the storage unit the reservation that I had made in advance was not on their computer even tho I had printed the paper showing the reservation number and date. Thankfully, there were storage units available but if there were none available that would have been a huge problem because I had a Bellhops crew there to unload the truck and put everything in storage.

Patsy F.  |  Premières impressions 
Évaluation :
5

The staff at the Hixson UHaul was very professional and helpful. Their facilities are very clean and tidy

heather n.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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