Évaluations des clients U-Haul Moving & Storage at Hixson Pike

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Hixson Pike

Cote générale :

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Terry C.
Évaluation :

The “ manager “ has zero customer service skills. She seemed annoyed that I was there. She wasn't appreciative of the business. She didn't say thank you, she barely made eye contact. I can somewhat understand a lower level , less experienced employee being this way. I actually took a video date stamped when i returned the equipment because I had zero confidence in her. I couldn't believe she was the GM, but sure enough her name was on the window. The standards for GM must be low. Imagine how she trains new team members! It was quick , easy, in and out, the equipment was great. I certainly didn't feel wanted or appreciated as a customer. I guess she was having a bad day - both times

SABAH G.
Évaluation :

A better Dropbox

Bryant R.
Évaluation :

Lemitri was absolutely fantastic to work with, and she was very knowledgeable and helpful.

Phil G.
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Le client n'a pas laissé de commentaire.

PATRICK M.
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Le client n'a pas laissé de commentaire.

MARVIN C.
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The young men who took care of me were very helpful and professional.

ANTHONY P.
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Le client n'a pas laissé de commentaire.

WILLIAM N.
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Le client n'a pas laissé de commentaire.

SARAH E.
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The guy working there was so courteous and helpful!

Wm Scott W.
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Le client n'a pas laissé de commentaire.

THOMAS W.
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Nothing. Had no problems. Very friendly.

robert L.
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Le client n'a pas laissé de commentaire.

tracy D.
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thanks

MARK L.
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Le client n'a pas laissé de commentaire.

KENNETH S.
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Le client n'a pas laissé de commentaire.

ALEXANDER H.
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Le client n'a pas laissé de commentaire.

NADIA D.
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Nothing. Casey & Richard did an excellent job helping me. Very professional

SHELLY KAY A.
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Service was good. No complaints.

George P.
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The service is always top notch here. They do very well.

Paul E.
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Le client n'a pas laissé de commentaire.

ANDREW B.
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I reserved from a location near my home. U-Haul called and told me they wouldn't have a truck available two days prior to reservation date. I had to drive about 20 additional miles to pick up and return the truck. I attempted to "pick up" the truck online, but their site said I didn't have a reservation after they had texted me a link to the online pick up site. I waited in person at the store for 20+ minutes to pick up the truck that I had reserved weeks prior. While using the truck, I saw that the location 2 miles from my home did have a 15' foot moving truck, so all of the extra cost and running around was unnecessary.

Chelsea C.
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Le client n'a pas laissé de commentaire.

Ronnie A.
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Make sure yall are not false advertising!!!!😠😠😠😠

Christian C.
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From beginning to end, Ms. Turner the Manager was Amazing!! She answered every question I had and made me feel as if I was her most important priority. She is a GREAT representative for the U-HAUL brand!!

JOHN G.
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Le client n'a pas laissé de commentaire.

DAVID P.
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Le client n'a pas laissé de commentaire.

MICHAEL L.
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Everything great. From on line check in (although the repeated offers for extras might have been helpful for some (and no harm trying) almost got annoying since I only needed a truck), to quick check in and pick up, to my truck being clean, running, heater on (cool morning), and ready to go to easy drop off and on line charges posted quickly, excellent operation!! I will use you again!

Carlos F.
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Le client n'a pas laissé de commentaire.

Patricia R.
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The computer is very slow. Lines from and people wait when it is unnecessary.

SARAH G.
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Incredible customer service, will use this location if ever needed for a move again. Thank you guys!

RUSSELL M.
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I rented a car carrier here to pick up a new side by side we were buying but not before reserving a 6' x 12' trailer at another location. This trailer would have been plenty big enough to haul the 1600 lb. UTV home EXCEPT no where on your website does it tell you that the loading ramp opening is only 58" wide, not 6'. This little bit of info would have been very helpful when reserving the trailer to pick up our new UTV that is 63" wide. Just a thought you might want to add this info to your trailer dimension information so that you don't piss someone off after costing them over a hour of their time.

Randy F.
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Check out was fast. Staff was friendly.

Ronald A.
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Windshield was not clean almost recked because of smudges all over.was not happy at all

HUGH D.
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Le client n'a pas laissé de commentaire.

JASON E.
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Have more then a quarter of a tank of gas in the trucks when the customer picks up the truck.

Alfonso N.
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Great and fast service. Second time there and same service of excellence

David B.
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Friendly folks. Truck was ready when promised.

Robert C.
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Le client n'a pas laissé de commentaire.

John C.
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Le client n'a pas laissé de commentaire.

Christopher S.
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Le client n'a pas laissé de commentaire.

charles M.
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Le client n'a pas laissé de commentaire.

CLARK D.
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Le client n'a pas laissé de commentaire.

Jeffrey M.
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I booked my truck online and when i got there there was no truck. They found a 10' box truck but i wanted a pickup truck. I ended up paying the higher rate for the box truck cause i needed a truck that day. I was happy with the customer service at the location but annoyed that it ultimately cost me more money than i expected cause the online booking didn't actually coordinate with the local office.

MARVIN H.
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Le client n'a pas laissé de commentaire.

Paul R.
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Do smock your truck and cleen the windos....Check the fluids the truck had no windshiel wiper fluid.

Joseph B.
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Le client n'a pas laissé de commentaire.

JACOB H.
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All over experience was good. The truck however was in very poor condition. Brakes did not work well. Truck was well maintained. I asked if I could get another one and I was told that it was the only one they had for in-town use at the time.

Blake H.
Évaluation :

I was helped by Lemetri and crew and they did a wonderful job. Great group of workers at this branch.

Hong E.
Évaluation :

Great customer service and just keep up the good work. 👍

Kevin W.
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Le client n'a pas laissé de commentaire.

Charles H.
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Le client n'a pas laissé de commentaire.

Timothy B.
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Check out for credit card payment wasn't working.

John G.
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Le client n'a pas laissé de commentaire.

PENNIE B.
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Le client n'a pas laissé de commentaire.

KENNETH D.
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Le client n'a pas laissé de commentaire.

CARLOS K.
Évaluation :

It was good

DONALD M.
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Le client n'a pas laissé de commentaire.

ELLEN S.
Évaluation :

Vaccuum the Uhaul. It was brand new but had crumbs in it.

Danny B.
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Great staff. They made sure everything was exactly as planned. Plenty of equipment So I had several options. Nice place.

SUSAN T.
Évaluation :

My reservation for a Monday morning pickup, was made at a different address than I requested. I have used U-haul at this location many times. The staff at this U-haul location has , in the past been efficient and kind, this time I was not greeted with respect or professional behavior. I did rent a truck the size I had on reservation, it wasn't clean, and the price I was quoted was $81.00, this staff member challenged me and the price jumped to $101.00. I drove the truck 35 miles— I was very disappointed. The gentleman who checked me in was nice and professional.

Kevin W.
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Le client n'a pas laissé de commentaire.

ROBIN K.
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Le client n'a pas laissé de commentaire.

CHRISTOPHER B.
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Le client n'a pas laissé de commentaire.

John D.
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Le client n'a pas laissé de commentaire.

Conner H.
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I rented a dolly, but it was not on the truck. I would prefer to be notified if my equipment is already on the truck or if I need to pick it up.

REBECCA S.
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Le client n'a pas laissé de commentaire.

Kevin W.
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Excellent organization. Staff was outstanding. Ben was great!

cary D.
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Check in was a breeze. Knew me when I walked up to them. Digital info of course! Very helpful.

JEFFERY P.
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Everything went very smoothly and the customer service was great. Thanks.

GEORGE B.
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Le client n'a pas laissé de commentaire.

AUSTIN Y.
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Le client n'a pas laissé de commentaire.

Kirstie E.
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Le client n'a pas laissé de commentaire.

vernon L.
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Le client n'a pas laissé de commentaire.

VERNON L.
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Did most of checkin online, so pickup was easy & quick!!!

John N.
Évaluation :

Management was very helpful and professional. Thanks!

Karen S.
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Le client n'a pas laissé de commentaire.

Angela B.
Évaluation :

The woman who helped us was rude and wouldn't listen to me. She and her dad had an entire conversation while I stood there waiting for my paperwork. I wasn't sure where the drop off location was and asked her about and she just told me it was in my contract but wouldn't let me see the contract. I asked her about my total bill because I thought i would get a discount when using a card but she rather rudely stated they had no hidden fees. The man who attempted to hook trailer to the hitch didn't plug it up but told us there was something wrong with the truck. Ive rented from u haul many time but this was my worst experience to date.

BRETTTAYLOR S.
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Le client n'a pas laissé de commentaire.

CHARLES P.
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Le client n'a pas laissé de commentaire.

DONALD T.
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Nothing these guys are awesome they get you in and out of there quick again awesome

Kirstie E.
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Le client n'a pas laissé de commentaire.

NICOLE G.
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Le client n'a pas laissé de commentaire.

Michael R.
Évaluation :

The truck was not only dirty when I got it there was no appliance dolly that I had ordered. The employee was extremely rude. And used vulgar language when I asked about the dolly I had reserved. This location is the absolute worst representation of U-Haul as a company. If I could give them negative stars I would. I have filed a complaint with their area supervisors and hope that yields some results.

PATRICK O.
Évaluation :

Truck made weird noises every time your pressed on the brake. Was also charged extra, I thought my rental was going to be 40$ ended up being charged around 80$. Won't use uhaul again, I'll just buy new furniture when I move

craig R.
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Le client n'a pas laissé de commentaire.

SARA N.
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Lemetri was very helpful! I loved that I didn't even have to go inside to return my truck and I had a receipt in my email before I even left the parking lot. Hopefully I won't be moving again any time soon, but I will definitely use this location if I do.

Bobby C.
Évaluation :

Quick and efficient service

Darrell B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Douglas M.
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They were busy, but a little more attention to detail would help. My contract indicated the truck had a full tank, but it was actually empty. The person who helped me should have walked out and verified mileage and fuel.

Aidan C.
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Le client n'a pas laissé de commentaire.

John or Debra R. | Premières impressions |
Évaluation :

The staff was very well trained, well informed and helpful. They helped me disconnect a car transporter from the truck in the rain..

Richard S.
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Absolutely nothing. It was perfect.

ELIZABETH H.
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Le client n'a pas laissé de commentaire.

Ray T.
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Le client n'a pas laissé de commentaire.

THERESA B.
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Le client n'a pas laissé de commentaire.

Christopher T.
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I have rented from here several times and each time equipment and service was great!

ZACHARY L.
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Le client n'a pas laissé de commentaire.

Kevin E.
Évaluation :

Great rig - absolutely no problems - staff on both ends of the trip were excellent!!! - The best road moving trip that can be. THANK YOU ALL! WE FELT SAFE - SUPPORTED AND RECEIVED GREAT EASY CHECK IN CHECK OUT - IT DOESN'T GET ANY BETTER THAN THAT! GREAT JOB BY ALL!

cami S.
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Le client n'a pas laissé de commentaire.

Debbie T.
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I had reserved two large units in advance. When I arrived they were not available . The ladies working there offered smaller units. They were very pleasant but I was stressed because larger units were not available.

SONYA R.
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Stay Great!

Drew S.
Évaluation :

My original booking location had to be changed by the company, but the communication by your customer service agents over the phone and by text was excellent. The gentleman in store at our location was helpful, accommodating and efficient. Equipment was perfect for what we needed.

120 Douglas streets S. | Expérience générale |
Évaluation :

Great staff, always helpful and friendly

marcia k. | Expérience générale |
Évaluation :

Unfriendly, not helpful, SMALL storage area. Dirty storage. I complained about this and was told they were goin to resolve the issue and call me within 72 hrs. That did not happen. I feel uhaul owes me 144.94. The unit I reserved was not 12x10x12 I was told to go somewhere else. So I did. I used uhaul mainly because they offered me one month free.

ARTHER C. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Tisha H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

LISA A. | Premières impressions |
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Must find a way to answer the phone!!

Jan L. | Premières impressions |
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Le client n'a pas laissé de commentaire.

PEGGY G. | Premières impressions |
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Le client n'a pas laissé de commentaire.

chandler d. | Premières impressions |
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Le client n'a pas laissé de commentaire.

julie m. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Patsy F. | Premières impressions |
Évaluation :

This is my first experience using U-Haul truck and storage rental and I have been very pleased with everyone with whom I have spoken. When we arrived at the storage unit the reservation that I had made in advance was not on their computer even tho I had printed the paper showing the reservation number and date. Thankfully, there were storage units available but if there were none available that would have been a huge problem because I had a Bellhops crew there to unload the truck and put everything in storage.

DAVIS S. | Expérience générale |
Évaluation :

Our only complaint was the price kept going up and w had to find a less expensive storage place.

heather n. | Premières impressions |
Évaluation :

The staff at the Hixson UHaul was very professional and helpful. Their facilities are very clean and tidy

Alice P. | Premières impressions |
Évaluation :

I was tired and feeling frustrated when i realized i would need to have extra storage. I was waited on by Courtney. She was calm, professional and friendly. Would recommend UHaul because of Courtney

DEBORAH W. | Expérience générale |
Évaluation :

Staff was very helpful

Luis V. | Expérience générale |
Évaluation :

Paid for 24 hrs access I never had because the system doesn’t work . Had to pay for storage that I should have gotten for free with my one way rental. And the inefficiency of the manager to solve it

victor m. | Expérience générale |
Évaluation :

Convenient, affordable and very clean

Tonya M. | Premières impressions |
Évaluation :

The manager and employees was awesome they were very nice and helpful. The manager got my truck with the trailer unstuck for me I was so thankful and I will be back to do business.

CHARLES R. | Expérience générale |
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I had this unit for over 15 years and only closed it because of the $20 a month rent increase...honestly I could have done without it much earlier.

Kristen V. | Expérience générale |
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Everyone at U-Haul was extremely helpful and took great care of us.

Robert P. | Expérience générale |
Évaluation :

Was good. No complaints... ok, maybe more and better parking availability

terran r. | Premières impressions |
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Everyone was super nice, very efficient, personable, and knowledgeable. I feel really comfortable knowing my items in storage are safe!

victor m. | Premières impressions |
Évaluation :

I liked the use of text to confirm reservations. I didn’t like that the Uhaul franchise in Davie canceled our reservation because we didn’t go there at the exact time and didn’t give us all the orig

Herb h. | Expérience générale |
Évaluation :

I like place I use it anytime I need a truck or storage

Sharon H. | Premières impressions |
Évaluation :

Courtney & her team go above & beyond. I have used their services probably 8-10 times in last year and have always had the greatest experience. I've since relocated but they made a difficult process

Brent B. | Premières impressions |
Évaluation :

Staff was very helpful.

Margaret G. | Premières impressions |
Évaluation :

Courtney was so helpful. We will definitely use you again. Our World of Hope missions organization is happy and will definitely tell others about you.

michele s. | Premières impressions |
Évaluation :

It was rushed when we arrived as they were closing in 50 minutes after our arrival. Once it was all done it seemed fine.

GREG A. | Premières impressions |
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All the staff were extremely friendly and helpful. will use this location for all my moving and short term storage needs. THANK YOU

James Timothy D. | Expérience générale |
Évaluation :

The staff went over and above to meet, and exceed my families needs. I will always use U-Haul because they care.

Rick G. | Expérience générale |
Évaluation :

The prices are way to high. All places I checked were lower and uhaul you have to walk up the stairs to store your things or take a first flower unit and constantly bump your head on rafters and door.

Phil C. | Expérience générale |
Évaluation :

Staff very helpful !!!

Mark L. | Expérience générale |
Évaluation :

Very helpful!

susan b. | Expérience générale |
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Was surprised to have paid for entire January and moved out the 24th with no reimbursement. Staff acted like they didn’t care. That it was just “too bad”.

Rick G. | Premières impressions |
Évaluation :

The people and service where great the storage unit was smaller then I reserved though

terry t. | Expérience générale |
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Good service, sometimes overwhelmed with customers.

Lori P. | Réservation |
Évaluation :

The staff was great!!

MILDRED R. | Expérience générale |
Évaluation :

I had a wonderful experience with renting a van from the Broad Street U-Haul in Chattanooga, TN and returning the van to the N. Causeway U-Haul in Metairie, LA.

Linden M. | Expérience générale |
Évaluation :

Travis Martin was extremely helpful and pleasant. Five stars!

Donald B. | Réservation |
Évaluation :

Didn’t get the storage space, facility for storing my boat was unacceptable. No service, person didn’t know how to check in a new customer for boat storage. Manager not available, terrible service

David M. | Réservation |
Évaluation :

Reggie has a great attitude and was very helpful.

susan b. | Expérience générale |
Évaluation :

Very convenient and I feel my belongings are very safe and secure

Gary O. | Expérience générale |
Évaluation :

!

Pam B. | Expérience générale |
Évaluation :

This facility went out of their way to assist me with a U-Box container I had shipped from CA . They made sure it was accessible to me when I needed it. Mike was very pleasant and accommodating.

Non reviews have been submitted for this location.

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