Customer Reviews for U-Haul Moving & Storage at Hixson Pike

Évaluation :

5

All the employees were very friendly, professional and the pm shift went above & beyond to make returning the equipment super easy.

Évaluation :

1

I had to go back to this location 3 times because the gentleman behind the counter had not a clue how to navigate on a computer to get the standing multiple other customers taken care of. Cody was a Blessing that finally came to my rescue. When I returned the item, the gentleman that assisted only had profanity to express and had the nerve to say “you'll have to excuse my French.” This is one of the most unprofessional business that I have truly ever encountered. And just so you know, I don't take pleasure In having to share these Truths with you. I wish it was the opposite. Multiple very unhappy customers all three visits.

Évaluation :

5

Great customer service team! Thank you!

Évaluation :

1

It is so close to impossible to rent anything from here. The process is soo ridiculous. Cash is supposed to be king and you can't even use cash for anything. You have to have a credit card. Not everyone has a credit card so the employees tell you to basically lie and use whoevers credit card you can get your hands on because cash is nothing there. So absolutely completely overly ridiculous!!!!

Évaluation :

5

Miranda was very helpful and of great assistance.

Évaluation :

2

I had reserved a furniture dolly 4-5 days before I needed it. When I went in to ask for it, the manager of the location said he didn't have one available. When I asked about it he couldn't be bothered to try and compromise or find a solution, he didn't try to offer a hand truck or anything. This isn't the first time I've had issues at this location. Very poor customer service especially considering it was the manager

Évaluation :

1

I have used this location several times. They are always slow and unprofessional. It took over 30 minutes just to drop off a truck when there were two people working outside. The woman with the last name Harrison was too busy telling everyone that she had to leave soon to take her father to the bank to focus on assisting me with turning in this truck. I stood and watched and listened to them talking about random topics wasting uhauls time and mine. At one point I was told to wait inside and the people working in there were not kind. Slow doesn't begin to describe the work they are doing. As every time before they are trying to apologize to everyone in line for their mistakes. The old guy talking so loud on the phone about dropping something off in Florida was a great touch. This location is a sad example for u haul. Totally unprofessional! I will not be back

Évaluation :

4

Move customer parking.

Évaluation :

5

Everything is fine.

Évaluation :

5

Anthony was awesome and very helpful

Évaluation :

5

Thanks

Évaluation :

3

It wasn't bad nor good

Évaluation :

5

Easy to pick up and drop off rental trailer

Évaluation :

4

Van drove bad, with no radio and the rear camera did not work. Made driving very dangerous.

Évaluation :

4

Anthony Ledford went above and beyond to help me.

Évaluation :

4

Need more help when renting a truck. On Sunday morning there were only two behind the counter and 4 people in line.

Évaluation :

2

I will not be recommending this location because of one of the employees and the huge roach infestation.

Évaluation :

5

David and Cody did an excellent job,I thought it would take 2 hours to install the trailer hitch,instead only 45 minutes.They where very helpful,I would recommend them to anyone needing a trailer hitch.

Évaluation :

4

While the price advertised is $19,99 I will say that in the end the price was a round $55. You need a better system price wise so that if someone is using it for a Home Depot or Lowes pick up they can decide if its worth the extra work around.

Évaluation :

5

The lady who checked my trailer is was very busy and apologized for my waiting a few minutes. I always have a good experience at this location.

Évaluation :

5

With the exception of the web site issues due to u hauls owner not keeping up the computers and software updated. For this location they are busy and I feel they need at least 2 counter people majority of the time, especially in the afternoons. That's when I have always been in to pick up Anthony was great especially with the outdated slow computer system. It was 10yrs ago and still slow today.

Évaluation :

5

No problems with the vehicle on a 500 mile trip! I am very pleased!

Évaluation :

4

They cancelled my reservation but no one knew who or why. They accommodated me and were very helpful in trying to resolve the issue

Évaluation :

5

I've used this U-haul location a few times and always have a good experience there. This time was the same excellent experience with Coty. I'll be back for sure, the next time I have a rental need. Merci!

Évaluation :

5

When we picked up the trailer, the tech that hooked us up (Miranda) said that the trailer lights do not work with the Auto headlight mode of our truck. Not true. The lights worked fine prior to and after the headlights coming on after dark.

Évaluation :

2

I was in this U-Haul store several times. I got a hitch installed as well as light kit for my vehicle, along with boxes which required several trips to the store. Each time I was present in the store there was some sort of computer glitch going on in the U-Haul computer system, I was not located in the system, nor was my reservation. I received about a dozen phone calls asking to confirm my reservation(s) after changes had been made as well as after I had already picked up the trailer. I needed to change my original reservation due to an illness .My original pick up date paperwork had the correct drop off destination on the print-out as well as in the online portal and U-Haul app. The employees were not able to locate the trailer assigned to me upon pick-up, I think that they my have reassigned another trailer to me. They also pointed out that they did not have a solution to prevent theft of the trailer or a way to lock the hitch to the vehicle. I was very astonished, a strong bicycle lock, purchased elsewhere, took care of this issue. A missed sales opportunity as well as a lack of product knowledge. The pick-up store had real challenges in scheduling the drop off location to the U-Haul store in Yuma. I did not notice error this until I was on the road. First they had me routed to drop off in somewhere in TN, I called them to alert the error. Then the drop off location that was chosen was 300 miles away from my home in AZ, and finally after my 2nd call alerting the error from the road, the correct location was found. Perhaps a computer system update and/or better employee training is called for at this location. Everyone was very nice, polite and apologetic for the disorganization problems.

Évaluation :

5

Pulled up to drop location. Employee saw me coming and was there when I came to a stop. Quickly checked in and return confirmation was received via email.

Évaluation :

5

Total opposite from rental site. The owner/manager was helpful, they cleaned each vehicle dropped off (even though I had vacuumed, wiped down the interior, swept and cleaned the bed, and ensure the windshield was able to be seen through (unlike at pick up). I would recommend to family and friends I have in the Chattanooga areas.

Évaluation :

5

Large lot with a wide selection of trailers and trucks available. Easy access. Employees I dealt with on pick up and return were extremely nice.

Évaluation :

5

Too many trucks on the lot for easy maneuvering

Évaluation :

4

I did the Mobil pick up but I still had to go in and get the keys and dolly's. It didn't take long but that why I did the mobile check in so I wouldn't have to go jn

Évaluation :

3

I made my reservation a month in advance. Prior to pick up my location was changed. I arrived to pick up the tow dolly and truck, the size truck I "reserved" was not available and neither was the tow dolly, but offered a transport trailer. After 15 mins I they found me a tow dolly and I had to go to a different location. Upon arrival my reservation and online confirmation were no longer in the system. The truck I reserved was not available, so they gave me bigger truck that got 9,9 mpg. What should have been a simple transaction took most of the afternoon.

Évaluation :

5

The owner was extremely helpful.

Évaluation :

3

Inform people that they should connect to the locations WiFi because if you don't have good service, you won't be able to get a key number. It took almost an hour of my rental time to just get the car. This is unacceptable. Also, there was a mile discrepancy what my rental agreement said and what was actually on the odometer. The store told me they would correct it after I was done using the car, I had to pay for those extra miles when I finished returning my car online. Terrible experience with this Uhaul location, most likely not going to go there again.

Évaluation :

3

We returned after hours, so we didn't interact with anyone. The app made the drop off very easy though !

Évaluation :

5

Great experience. I would use this location again if needed.

Évaluation :

5

The sales associate was very nice!!

Évaluation :

5

Need to have more smaller vehicles available. Make sure tuneups are done to ensure power and optimum fuel savings. Short-staffed and busy, but excellent service people

Évaluation :

5

No issues with the location, specifically. Major issues with U-Haul in general. I needed to pick up the truck after hours, at 5:30 am. The process was a disaster. Fr for dall

Évaluation :

5

Suspension of the truck needs attention, seems loose!

Évaluation :

5

The online check-in process should be quick and simple but multiple pages takes longer than going inside to the counter. It's convenient if picking up or dropping off outside of regular business hours, otherwise it's a much more lengthy process.

Évaluation :

3

Mobile check in did not work. The owner and customer service agents working the desks were helpful, but very slow. They spoke to each other the entire time but didn't speak to me directly very much. The owner was talking to all the workers while he was trying to check me in. It took awhile and I got my rental about 30 minutes after I was scheduled to. Which isn't a huge deal, but we were really fighting the weather to get packed up that evening. So those minutes mattered more than they normally would have.

Évaluation :

5

There was nothing else they could have done it was a great experience

Évaluation :

4

Try to set up a different area for trailer drop off.

Évaluation :

5

Everything was great

Évaluation :

5

All of the gentlemen were kind and very helpful, especially to a female who was doing it by herself.

Évaluation :

5

I attempted to change my drop off location to a closer uhaul location but was unable to do so. That would be a nice feature for those moving far without much knowledge of the area.

Évaluation :

5

Great customer service! Friendly and helpful staff. Would definitely do business there again. Great job!

Évaluation :

5

Cleaner truck cab.

Évaluation :

2

Ignition/Starter did not work after I had picked up the truck. I had to call Roadside Assistance. When he came, he pulled off over 6' of black electrical tape that was holding together the damaged ignition switch. They went and made a second key because they blamed it on damage to the key. He was the one using a pliers to try and bend the shape of it. I didn't do anything to the key. The new key still couldn't get it to turn over. It was not the battery. He hooked up a self-contained jumper battery to it. The battery was not dead. They told me I could go home and leave the truck parked in the street in the middle of my new neighborhood. They called me at 2:30 in the morning, to let me know that the wrecker service was there to tow the U haul truck away!! 2:30 in the morning!!! They are in my new neighborhood with a tractor/trailer size tow truck to haul it away. That was completely uncalled for! They could have waited until at least 7 or 8. Very upsetting for many people.

Évaluation :

5

Everything was great so far as customer service of satirficatoty. I wish the U-Haul Truck had cruise control that would help save gas.

Évaluation :

4

Provide the customer with the requested location and equipment. My pickup was 30 miles from my requested location. I ordered an appliance dolly and furniture pads...neither was provided. I expected the truck to have a full tank of gas. It only had a quarter of a tank of gas at pickup.

Évaluation :

3

1) Send receipt as a pdf, not a picture on a website. 2) Encourage your employee to improve their personal hygiene. Not Anthony, but whoever accepted the keys when I returned the truck stank. I had to wait as he completed a rental for a couple. He did a great job, covering all aspects of the rental with them, but when I walked up to the counter, I was assaulted by his odor. Otherwise it was a good experience. The truck was clean and ready. The customer service was good. No problems, no pressure. I'll use this location again in a few weeks.

Évaluation :

3

P/u was good....drop-off less then desirable, had to wait to be helped, asked about the $14 charge was told it was insurance, nvr asked for it, asked if someone was gonna verify mileage and gas...will get to it just leave keys.....just moved from Florida, rented Penske cuz of past experiences, used u convenience, probably won't again

Évaluation :

5

The movers that unloaded my U-Boxes in Tennessee or awesome! Huge ordeal happened on 121 23. I've been movers were horrific. Disrespectful yelled at me. Fought with me. Charged me extra money and I will be filing a formal complaint!

Évaluation :

1

Here are your keys go find your truck, no we do not walk the truck to inspect the truck with the customer. Said the guy that sits I think he is the manager.Your own your own. No customer service what so ever, no hello or goodbye, will not recommend and will. Not use again.

Évaluation :

2

I rented 2 dollies weeks in advance. When I locked up the truck they told us they didn't have any and forced us to buy a new one. Be prepared or use a new one to fulfill the obligations you promised. The truck also had a bad break sensor go off as soon as I started the truck.

Évaluation :

5

Very professional.

Évaluation :

5

Mr Scott has very helpful from the start of setting everything up to me getting in I would to thank him very much

Évaluation :

5

There was a minor inconvenience but it was resolved.

Évaluation :

5

I am so sorry I truly still have your dolly I will bring it back

Évaluation :

1

Approximately a year ago, the employees at the time, verbally admitted to letting a prior employee who had fallen on hard times live in one of the storage units. The person living in storage burglarized multiple units (including mine) by climbing over the wall on the top floor. She stole every tool I owned, which took years to acquire. The employees denied any wrong doing when the police became involved.

Évaluation :

5

Very good customer service.

Évaluation :

3

N.a. by

Évaluation :

5

This is my 3rd unit at this facility. Great team. Nothing will always be perfect with moving projects, but this team always finds a fair and speedy resolution which I sincerely appreciate. We will be back again!

Évaluation :

5

This was our second time renting storage from U-Haul. The service was excellent both times. The indoor, climate controlled storage is wonderful. Thank you and the staff for their service.

Évaluation :

5

Website is confusing and not accurate with storage sizes and availability. Your employees made it good but if I only had the Website I would not use your company.

Évaluation :

5

They went above and beyond to accommodate me and the situation at hand. Would definitely recommend them

Évaluation :

4

Longer hours

Évaluation :

2

I have rented several times lately from Uhaul and there is a common thread in every transaction. The staff complain openly about their jobs to customers. The training level of the staff is inconsistent. My most recent interaction in Chattanooga on Hixon Pike I met Anthony. I must say at this location he is the only one with sufficient knowledge to get you in and out but has absolutely no customer service skills. It appears that his dog died many years ago and he's never gotten over it.

Évaluation :

5

Very Professional and helpful.

Évaluation :

3

I was told by uhaul customer service that I could have the storage 1 month free with my one way van rental. Hixson pike office in Chattanooga told me that wasn't true. This was upsetting since everyone I've spoke to with regards of uhaul has given different & wrong info. He did finally give me the 1st month free. When I returned the van to Ringgold rd in Chattanooga that person agreed with me and said he gave me the wrong info. Some people need better training.

Évaluation :

1

This storage unit was not available when I arrived with my furniture. I never moved in. Instead I had to go seek another place at the last minute. The management was inapt and not helpful.

Évaluation :

5

Manager and staff where excellent

Évaluation :

2

It was always hard to park and get into the storage part. There were trucks blocking and the outdoor storage containers were put in all the parking areas and on the sidewalk right up to the storage entrance. It was horrible...

Évaluation :

5

This location is extremely extremely busy! They always do the best they can. Please know they work hard here!!!

Évaluation :

5

Sam was great to work with!

Évaluation :

5

The customer service was excellent.

Évaluation :

2

Under staffed or staff clueless. Anytime request made, it took way too long for staff to help with what was requested…keeping door open when loading/unloading so didn't have to keep entering code; closing out accounts; billing issues…all seemed too hard for staff to do. Rat turds upon clean out when not in my stuff…so those little black boxes obviously just for show. Unit was secure except top open if someone wanted to access unit. Just an unfriendly place that was an unpleasant experience unless just doing something in unit itself. Will NOT recommend to even my enemy!

Évaluation :

5

Staff is incredible and goes above and beyond to ensure clients are taken care of.

Évaluation :

1

My experience was frustrating as I made a reservation a couple weeks prior to moving but then, on moving day, after driving 10,5 hours from D.C., when I called to confirm the reservation I was told there was no space available. I went to other U Haul locations around Chattanooga to try and find storage but all were full. I ended up going to this location to see if something could be worked out. Upon arrival, I spent 15 minutes waiting for someone to show up at the desk and when they did they had headphones on, spoke shortly to me, and gave an overall rude reception. I explained the situation and they repeated the same story I heard on the phone. I insisted that there must be some space because another U Haul location (Broad Street) had reported that this location (Hixon) was only at 90 % capacity. The individual then had us walk through the entire first floor of the storage facility where there were, indeed, available storage units. I guess they had just been unwilling to get up and look themselves before. Despite the situation being "technically" resolved, I was very disappointed in the lack of customer care and professionalism that was demonstrated and unfortunately, my perception of U Haul has diminished after this experience.

Évaluation :

5

Very helpful and friendly staff. The grounds and inside storage facility are kept very clean. Even the public restroom was tidy and stocked!! The coded electronic doors give added security. I felt my belongings were safe. My experience with this Uhaul location was GREAT and I highly recommend for short or long term storage!

Évaluation :

1

Rented a storage room, only a single door to get furniture through. Big crate blocking part of the door. Was told "you can't move that crate, but we did. In their defense, it seemed they had very little help. Just not to the level of service and friendliness that I am used to with U-haul.

Évaluation :

5

Great staff... they should all get raises from that last rate increase

Évaluation :

1

When i rented my storage unit, i was pleased that it had 24hr access. 2 weeks after i rented the unit i showed up to a big sign on the door saying this facility is no longer 24hr access. I said wow i didnt get any kinda notice or warning. And also, with the shortage of trucks on the weekend, i couldnt get a reservation until 5:15pm and i had to move a little the same day and the rest the next day. All of this occured because of the facility closing at 7th. When asked why the facility changed hours, they're only response was because people dont know how to act. Didnt really understand that but i dont feel i should've had to suffer because of someone's urge to break the law.

Évaluation :

4

The staff were great; the only issue we had was that stuff was taken from our storage unit and we found out it was a problem and no longer 24 hours because of that. Not to big of a deal because the Chattanooga location is amazing and always helpful! The drop off for our truck was in Athens Ga and that was terrible. The curly headed girl behind the counter had no clue what was going on. She told us to park the truck under the green tent and give her the keys. I asked several time if that's all that needed to be done she said yes. We dropped of the truck on Sunday at 4:45. A day early. I was called literally 5 times since Monday people asking where the truck was. I explained that we dropped it off Sunday and everything, my husband also had a conversation with someone as well. I will never use the U-Haul in Athens again. They have no clue what they are doing.

Évaluation :

5

Every staff member was so good to us and in time became like family . U haul is the best place to go to when you move and need storage or rent a truck to move . We Thankyou & marry Christmas and the New Year coming up .

Évaluation :

1

I rented an 8x8x8 on the second floor for $84,95/mo. When I arrived I was informed there was no elevator, only stairs and I had heavy items. Nothing in the rental process indicated a lack of elevator service at the facility. The staff found a storage unit on the first floor that was 12 x 8 x 8 and I was quoted a price of $104,95/month. I agreed and when accessing the location, the ceiling was barely 6' high, not the 8' advertised. Ok, and when I checked out, I noticed a sign advertising that size locker at a rate of 124,95 and when she rang it up, it came up as 129,95/mo. When I asked the question about the difference in what she quoted, the sign, and the computer she yelled at me for asking the question and threatened to cancel my reservation. I explained that, as a customer, there were three conflicting amounts and all I did was ask a question. She then said, "that's what the computer is printing out, I can't do anything about that. Overall a very negative experience.

Évaluation :

4

Always a very helpful team 👌

Évaluation :

1

Never got the storage unit. Very bad reservations no one knew what was going on Had me booked in two units and both very small to small

Évaluation :

5

The guy that checked my truck back in and helped me with the storage unit was great

Évaluation :

5

Staff came to my rescue after U haul over booked my original location and NO storage was avaliable ... we had to find another u haul location some 20 miles away that had storage available.. luckily Hixson Pike had one and we where able to get the trailer unloaded andvreturned

Évaluation :

1

The staff was rude and I’m being charge for a unit that I haven’t utilize for several months!!!!

Évaluation :

1

Never had the unit to begin with they gave my reservation to someone else . I will never reserve a unit with u haul .

Évaluation :

5

Great storage experience compared to our terrible Uhaul truck rental experience at another location.

Évaluation :

5

I don't remember the young guy's name, but he was accommodating, friendly, and very informative about his job.

Évaluation :

5

I had 2 units from March, 2020 to January 2021 when I moved out of the large unit I kept the smaller unit until mid August 2021. Every employee whom I met during this time was always very helpful & courteous. The facility was always orderly & free of bugs. I rented a truck to bring my furniture from SC to Tennessee & was pleased with the truck. I highly recommend U-Haul to anyone who needs their services.

Évaluation :

5

This location is very accessible for me and I have used other storage facilities but they are never quite as "safe feeling " as this one. Thank You.

Évaluation :

3

I don't feel that I should have had to pay a whole month on 7/30 when we moved our stuff out on 7/30

Évaluation :

5

Staff very helpful !

Évaluation :

3

No communication, in they charge me money, because I called to tell them I needed extension and time and date

Évaluation :

5

Key card would often not work but other than that, great experience with facility and team

Évaluation :

5

We were having a VERY BAD DAY The staff at Hixson completely turned it around for us. We are endlessly thankful for their patience and kindness. We felt like part of a family from the moment we walked in. The location at Hixson will permanently be our first choice for all future storage and moving needs

Évaluation :

5

The young lady that helped me is always very professional and courteous. That goes a long way. Thank You for good employees.

Évaluation :

5

Couldnt have asked for better! Lametri and crew were extremely helpful!!!

Évaluation :

5

The lady at the checkin desk was more than fantastic. Very helpful and I would recommend her to anyone. Barry

Évaluation :

5

Staff very knowledge and helpful. A great place if you need storage.

Évaluation :

5

We have been renting moving trucks from your facility since 1991. This is our first go round with actual storage, but we expect the experience to be superb.

Évaluation :

5

The staff was very well trained, well informed and helpful. They helped me disconnect a car transporter from the truck in the rain..

Évaluation :

5

Great staff, always helpful and friendly

Évaluation :

2

Unfriendly, not helpful, SMALL storage area. Dirty storage. I complained about this and was told they were goin to resolve the issue and call me within 72 hrs. That did not happen. I feel uhaul owes me 144.94. The unit I reserved was not 12x10x12 I was told to go somewhere else. So I did. I used uhaul mainly because they offered me one month free.

Évaluation :

5

Must find a way to answer the phone!!

Évaluation :

5

This is my first experience using U-Haul truck and storage rental and I have been very pleased with everyone with whom I have spoken. When we arrived at the storage unit the reservation that I had made in advance was not on their computer even tho I had printed the paper showing the reservation number and date. Thankfully, there were storage units available but if there were none available that would have been a huge problem because I had a Bellhops crew there to unload the truck and put everything in storage.

Évaluation :

4

Our only complaint was the price kept going up and w had to find a less expensive storage place.

Évaluation :

5

The staff at the Hixson UHaul was very professional and helpful. Their facilities are very clean and tidy

Évaluation :

5

I was tired and feeling frustrated when i realized i would need to have extra storage. I was waited on by Courtney. She was calm, professional and friendly. Would recommend UHaul because of Courtney

Évaluation :

4

Staff was very helpful

Évaluation :

1

Paid for 24 hrs access I never had because the system doesn't work . Had to pay for storage that I should have gotten for free with my one way rental. And the inefficiency of the manager to solve it

Évaluation :

5

Convenient, affordable and very clean

Évaluation :

5

The manager and employees was awesome they were very nice and helpful. The manager got my truck with the trailer unstuck for me I was so thankful and I will be back to do business.

Évaluation :

5

I had this unit for over 15 years and only closed it because of the $20 a month rent increase...honestly I could have done without it much earlier.

Évaluation :

5

Everyone at U-Haul was extremely helpful and took great care of us.

Évaluation :

4

Was good. No complaints... ok, maybe more and better parking availability

Évaluation :

5

Everyone was super nice, very efficient, personable, and knowledgeable. I feel really comfortable knowing my items in storage are safe!

Évaluation :

4

I liked the use of text to confirm reservations. I didn't like that the Uhaul franchise in Davie canceled our reservation because we didn't go there at the exact time and didn't give us all the orig

Évaluation :