Customer Reviews for U-Haul Moving & Storage at Hixson Pike

7 149 évaluations

4001 Hixson Pike   Chattanooga, TN 37415
(@ Ashland Terrace)

(423) 870-2144

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(423) 870-2144

4001 Hixson Pike
Chattanooga, TN 37415
(@ Ashland Terrace)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

LETICE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMMIE C. 
Évaluation :
5

Very helpful and fast and hooks up for me

DEBORAH S. 
Évaluation :
3

Service was fast and friendly, that was a plus. But the truck was a different story. I rent the same size truck every year for an event and this is the second time it happened. I get my paper work, it says truck is on 1/4 tank. I hope in and is barely above E. Go in an explain the situation, they said to take pictures and I would get a fuel credit if I bring it back with 1/4. Also the maintenance light was on, but was told "that's normal.". So I hop in and go straight to the gas station. At 45mph the truck sounds like it is falling apart and shaking very bad. This truck needs to be retired and fuel should be checked before renting out.

KEVIN T. 
Évaluation :
1

The truck was returned at 10 am and it was reported that it was turned in at 1:15 pm and an extra charge was put on my credit card

Nancy B. 
Évaluation :
5

I initially had my reservation on Boy Scout road. They did nothing to prepare for me and did not allow for self pickup, etc at all. I had to cancel that reservation because no one was even there and go up the road to the corporate location. The young man who helped me on Hixon pike was friendly and efficient although he appeared to be the only one there, he was doing a really stellar job. He took care of my needs and got me on the way without any trouble and was positive and upbeat the whole time

ELIZABETH H. 
Évaluation :
5

always good service!

BENNETT F. 
Évaluation :
5

The guys outside were super friendly and helpful when returning the uhaul!

BRIDGET C. 
Évaluation :
5

Everything was perfect on both ends of my travel.

Eldon M. 
Évaluation :
4

There were only two people working. They did a great job, but could have used some help.

Ty L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KWANBE B. 
Évaluation :
5

great service at this location

BENNETT F. 
Évaluation :
5

I had to come to this location because the place I originally booked with told me that I could not take the truck because it was local only. I had to scramble around to get to this location before closing. I had a confirmed reservation at the other location.

JOEL J. 
Évaluation :
1

I rented an 8x8x8 on the second floor for 84,95 $/mo. When I arrived I was informed there was no elevator, only stairs and I had heavy items. Nothing in the rental process indicated a lack of elevator service at the facility. The staff found a storage unit on the first floor that was 12 x 8 x 8 and I was quoted a price of 104,95 $/month. I agreed and when accessing the location, the ceiling was barely 6' high, not the 8' advertised. Ok, and when I checked out, I noticed a sign advertising that size locker at a rate of 124,95 and when she rang it up, it came up as 129,95/mo. When I asked the question about the difference in what she quoted, the sign, and the computer she yelled at me for asking the question and threatened to cancel my reservation. I explained that, as a customer, there were three conflicting amounts and all I did was ask a question. She then said, "that's what the computer is printing out, I can't do anything about that. Overall a very negative experience.

Gary R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peyton W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THOMAS P. 
Évaluation :
4

Very hard to pull into this location.

Michael P. 
Évaluation :
5

The people that work there are very friendly.

TONY A. 
Évaluation :
5

The young lady that checked me in was super and very helpful.

DAVIS A. 
Évaluation :
5

All good

JOHN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
5

Need more people to let customer know what to do when dropping off truck. There was no one behind counter inside store. I had to look for people and only found one person on site. He was helpful though when I questioned how to checkin truck. I will use U-Haul again.

Karen G. 
Évaluation :
5

Very helpful and Friendly.

DAVID R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Customer service was great, whole experience great. I called back with an issue with the contract and the GM fixed it right away!

DERYL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis F. 
Évaluation :
5

All was good

WILLIAM L. 
Évaluation :
5

Happy people doing their job with great customer interaction A Plus

marshall M. 
Évaluation :
4

The store was well laid out and the staff was friendly and helpful. The only concern I had was the truck Oil light came on during my rental. I called roadside assistance but was on hold for about 20 minutes, so I opted for the online reporting option. I checked and added a quart of oil myself instead of waiting for roadside assistance, but wanted to report it. When I turned in the vehicle, they didn't seem to have a way to credit my rental with the amount spent on the oil.

John P. 
Évaluation :
5

This location is how it should be done.

James K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELE P.  |  Premières impressions 
Évaluation :
3

A little more information why charging for miles and pricing and if extended why charge more?

ANNA P. 
Évaluation :
1

The lady seemed to hate life and every customer. There was no one even in the lobby for 15 minutes and then when she did come she was rude and I will never do business at that location again.

JEFF M. 
Évaluation :
5

Very friendly and helpful customer service.

Bobby R. 
Évaluation :
4

Always a very helpful team 👌

LAWANNA T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD S. 
Évaluation :
1

Never got the storage unit. Very bad reservations no one knew what was going on Had me booked in two units and both very small to small

KEITH C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad N. 
Évaluation :
5

The representative went above and beyond. She handled a disgruntled gentlemen that was sent to her location by another uhaul location and she was professional and compassionate. She was absolutely wonderful and I look forward to working with her in my family's future moves.

DANIELLE B. 
Évaluation :
2

The people at this location are as nice as can be, but it always seems so disorganized. They got my mileage wrong and charged me an extra 200 $. They immediately took it off when I went to the store to tell them, but I actually had to go to the store which was way out of the way because their phone number didn't work (i tried multiple times).

Justin S. 
Évaluation :
5

Excellent service wonderful staff and easy check in and out

Jennifer M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDERICK M. 
Évaluation :
2

About a month ago I was moving and rented a truck and a dolly only to be told the dolly I requested was not available. Last weekend we arrived at this location to pickup a truck we had reserved a week prior only to find out the truck we reserved was not available. We had a group of people waiting to help with the move so it was a major setback to have to delay her move several hours while we located another truck. This weekend I rented a trailer to haul some items. When I picked up the trailer my hitch was to high to tow the trailer. I spoke with one of the associates and requested to buy a drop bar and ball which were sold separately. The associate informed me they did not have time to put the ball on the drop bar. I have given this location so much business over the years and they can't spare 5 minutes to put a ball on for me that I am purchasing from them so I can pull their trailer that I am giving them money for? Sorry but I think I have given this location many chances but I don't think I will return. PS I have never filled out a bad survey in my life but it's constant issues every time I go in.

DANIEL T. 
Évaluation :
5

use bigger signs to show direction of travel to the drop off lanes.

STEVEND C. 
Évaluation :
5

use bugger signs to show which way to travel to the drop off lanes.

STEVEND C. 
Évaluation :
5

maybe by using bigger signs to give directions on which way to travel to the drop off lanes.

STEVEND C. 
Évaluation :
5

We never got the dolly we called them ASAP we reached home and we were still charged with it

VISHAL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARET T. 
Évaluation :
5

The guy that checked my truck back in and helped me with the storage unit was great

Robert T.  |  Premières impressions 
Évaluation :
1

They uhaul location in Chattanooga charged my credit 4 unauthorized charges for 109,20 $ over the past 2 days. I have had difficulty getting someone to help. I originally paid my uhaul for 8/30-9/15 and pre paid and should not have had additional charges to my credit card. This is not ethical and poor business. I left messages for the manager to return my call but they haven't.

Scott R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Glenn T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve K. 
Évaluation :
3

Make sure employees are doing their job correctly.

RAY G. 
Évaluation :
5

People were awesome

CHRISTINE W. 
Évaluation :
5

Staff came to my rescue after U haul over booked my original location and NO storage was avaliable ... we had to find another u haul location some 20 miles away that had storage available.. luckily Hixson Pike had one and we where able to get the trailer unloaded andvreturned

Paul G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

keep on keepin' on

JONATHAN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHEN MICHEAL O. 
Évaluation :
5

The manager there (Hixson/ Ashland Terrace) is always super sweet. She works very hard and has an excellent team. They all deserve a raise.

JACK W. 
Évaluation :
5

Excellent service thank you

ROBERT E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul G. 
Évaluation :
1

HELL NO!!! I've had several installs over the years with your company on a variety of vehicles and NEVER have I had one where the power goes out of the trunk!!! If this is how its supposed to be YOUR COMPANY should have set the expectation!!!!! Then the guy told me if I wanted it DONE RIGHT I had to go to Honda!!! AND we paid for the pin and ball mount they forgot to give us until my wife sent me the order and I saw it on there and had to get the manager to give it me. My wife got this for me as a gift and thought she got the top of the line options (though she is not a car person) but Im being asked to come back next week and pay more to have it done to where the power is at the receiver. I want to know what that's going to look like before I give your company another fucking dime!!! Honestly I like I could have done a better job with the install and considering it's the time that's more valuable to me than the money but when Im NOT a professional installer but I see there is what looks like a plug inside the jack box that looks like its for running this power outside to the receiver and that is all I need to do to get the power ran I got to ask why did your company not do this in the first place!!!??? The few dollars extra would have been more than fine to have it fucking done right especially the FIRST TIME!!!!

Candace M. 
Évaluation :
1

The staff was rude and I’m being charge for a unit that I haven’t utilize for several months!!!!

DaNairria F.  |  Expérience générale 
Évaluation :
5

Young man that checked me in was polite and Backed the trailer in a tight spot for me.

Robert L. 
Évaluation :
5

I have rent and returned a lot of U-Hauls, from around the country. I have had an excellent experience with the two visits with this U-Haul. The staff are knowledgeable, courteous and efficient.

Wendy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY A. 
Évaluation :
4

Newer small equipment.

DONALD C. 
Évaluation :
5

Trailer roof leaked rain water onto the couch I was hauling

RONALD F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalia O.  |  Expérience générale 
Évaluation :
5

They have a great staff and very friendly.

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
5

the men helping me were very easy to deal with . all was so easy. thanks

WILLIAM F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

Check out lady had to sweep out and mop ,very muddy. I had to use roll of paper towels to dry out to keep from slipping on metal floor! The check out lady was so kind and helpfull this was not a big deal!

MICHAEL L. 
Évaluation :
3

Not very friendly. Verbal fight going on among staff

THOMAS W. 
Évaluation :
1

Never had the unit to begin with they gave my reservation to someone else . I will never reserve a unit with u haul .

Joan F.  |  Expérience générale 
Évaluation :
3

There was a 15 $ disputed gas charge on my bill over where the gas gauge was. The truck was given to me half full. I thought I was within the reasonable range of what it was give to me as. They thought different.

SAMUEL L. 
Évaluation :
5

The owner knows her stuff and very customer oriented and friendly!! Great experience!!

DESTINY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Avery B. 
Évaluation :
5

Windshield was VERY dirty and had to clean it before driving

ANNETTE D. 
Évaluation :
4

Hire more help

JOSEPH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL L. 
Évaluation :
5

Have had a few good experiences.

BONNY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA R. 
Évaluation :
5

This location was very good to deal with. I had 5 ubox containers and needed a truck. Everything was done quickly and efficiently. Staff was courteous and awesome to deal with.

SCOTT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONYA A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAHARRA D.  |  Expérience générale 
Évaluation :
5

Not a thing. I thought Lemetri and staff were wonderful to work with. They encountered a few "challenging" customers while I waited on installation. They were very patient, respectful, and pleasant throughout. I would certainly recommend, and I will return, myself! Thanks, Lemetri!

william G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS M. 
Évaluation :
3

The truck I rented had AC issues. The afternoon was extremely uncomfortable!!! I reported the issue and employees were very nice. They offered a different truck but was already into my trip.

GAIL S. 
Évaluation :
3

A young worker made a 10-second inspection of my trailer and said I was good to go. Didn't try the lights, and just glanced at the hitch. Fortunately, an older gentleman came by later and checked on me, to make sure everything was OK. The general manager inside was very professional, efficient, and thorough.

THOMAS C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KYLE O. 
Évaluation :
1

I made a reservation 1 month a head of time. The scheduler/manager called me the night before the pick up and said I had to drive 2 1/2 hours to pick up the Uhaul and trailer. Then 2 1/2 hours back to where I needed to load. The manager was unwilling to make any compensation for extra gas or time.I made the reservation for one way from NH to Hixson TN. I turned it in at Hixson TN 3 days ahead of the required time. However Uhaul charged me an additional 312,04 $ saying just the trailer was dropped off in Florida!!? I will never rent from Uhaul again. If anyone I know is moving I will tell them to rent from Ryder. Additionally the average hold time to speak with a Uhaul customer service agent is at least 30 minutes. Your organization is horrible and you need to clean up your business.

Shawn J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL A. 
Évaluation :
5

I had used my phone number to make the reservation, but put my husband as the primary driver. We didn't know that he would not be able to do an after hours return with his phone, even though he had the contract #. Wasted over an hour of our time trying to process the return, and making additional trips to the uhaul location, so that I could bring my phone to that location.

Steven P. 
Évaluation :
5

Great storage experience compared to our terrible Uhaul truck rental experience at another location.

Kayla P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROOSEVELT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA L. 
Évaluation :
3

No comment

DARWIN K. 
Évaluation :
5

The truck we rented was clean and the gentleman that helped us was super nice. However, the truck had over 170 000 miles on it and it didn't feel safe driving it. There was so much play in the steering that it was hard to keep it going down the road straight. You constantly had to course correct or risk going into the ditch or crossing into the other lane. Shame on U-haul for putting its customers at risk like that.

KENNETH Z. 
Évaluation :
3

The gas gauge indication was not correct on the rental agreement. Spoke with the woman who said she would adjust the gas gauge to 5/8 is a tank from 7/8. I used the truck for 7 miles and added over 2 gallons to the tank before returning it. Gauge read 3/4 at return, more than when checked out. Was charged for another 4 gallons, or 17 $at return as it was not 7/8. Sent email explaining this and heard nothing back. I used the truck a total of 7 miles. Not happy about the 17 $gas charge. What can I do? This means the vehicle gets only 1 mile per gallon! Not right!

Robert H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Roberta M. 
Évaluation :
5

I don't remember the young guy's name, but he was accommodating, friendly, and very informative about his job.

Laura T.  |  Premières impressions 
Évaluation :
5

I had 2 units from March, 2020 to January 2021 when I moved out of the large unit I kept the smaller unit until mid August 2021. Every employee whom I met during this time was always very helpful & courteous. The facility was always orderly & free of bugs. I rented a truck to bring my furniture from SC to Tennessee & was pleased with the truck. I highly recommend U-Haul to anyone who needs their services.

Patsy F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherita Flowers F.  |  Expérience générale 
Évaluation :
5

This location is very accessible for me and I have used other storage facilities but they are never quite as "safe feeling " as this one. Thank You.

ANGELA M.  |  Premières impressions 
Évaluation :
3

I don't feel that I should have had to pay a whole month on 7/30 when we moved our stuff out on 7/30

Danielle C.  |  Expérience générale 
Évaluation :
5

Staff very helpful !

GLORIVETTE G.  |  Expérience générale 
Évaluation :
3

No communication, in they charge me money, because I called to tell them I needed extension and time and date

BONNIE S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vicki F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura G.  |  Premières impressions 
Évaluation :
5

Key card would often not work but other than that, great experience with facility and team

Reggie P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rasheka S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLORIVETTE G.  |  Premières impressions 
Évaluation :
5

We were having a VERY BAD DAY The staff at Hixson completely turned it around for us. We are endlessly thankful for their patience and kindness. We felt like part of a family from the moment we walked in. The location at Hixson will permanently be our first choice for all future storage and moving needs

JOHN H.  |  Premières impressions 
Évaluation :
5

The young lady that helped me is always very professional and courteous. That goes a long way. Thank You for good employees.

Theresa Y.  |  Premières impressions 
Évaluation :
5

Couldnt have asked for better! Lametri and crew were extremely helpful!!!

Deborah R.  |  Expérience générale 
Évaluation :
5

The lady at the checkin desk was more than fantastic. Very helpful and I would recommend her to anyone. Barry

Barry R.  |  Expérience générale 
Évaluation :
5

Staff very knowledge and helpful. A great place if you need storage.

Patricia C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUNIOR LEAGUE O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myron E.  |  Premières impressions 
Évaluation :
5

We have been renting moving trucks from your facility since 1991. This is our first go round with actual storage, but we expect the experience to be superb.

LISA H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARTHER C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PEGGY G.  |  Premières impressions 
Évaluation :
5

This is my first experience using U-Haul truck and storage rental and I have been very pleased with everyone with whom I have spoken. When we arrived at the storage unit the reservation that I had made in advance was not on their computer even tho I had printed the paper showing the reservation number and date. Thankfully, there were storage units available but if there were none available that would have been a huge problem because I had a Bellhops crew there to unload the truck and put everything in storage.

Patsy F.  |  Premières impressions 
Évaluation :
5

The staff at the Hixson UHaul was very professional and helpful. Their facilities are very clean and tidy

heather n.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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