Customer Reviews for U-Haul Moving & Storage at Hixson Pike

7 225 évaluations

4001 Hixson Pike   Chattanooga, TN 37415
(@ Ashland Terrace)

(423) 870-2144

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(423) 870-2144

4001 Hixson Pike
Chattanooga, TN 37415
(@ Ashland Terrace)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACK D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shemique B. 
Évaluation :
3

The UHaul app consistently has problems allowing photos to be uploaded upon return. I couldn't check in my trailer after hours because of this. Then, even after calling Uhaul and being in a chat with Uhaul (since the local phone number only rings through to the national Uhaul line), 2 days later my trailer still had not been checked in. I had to drive to the Uhaul facility and wait in line to get my trailer checked in, which took more than an hour of my day. You really need to figure out what is wrong with the app because many people have the same problem with it's photo taking ability.

BRIAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAN W. 
Évaluation :
4

The staff were great; the only issue we had was that stuff was taken from our storage unit and we found out it was a problem and no longer 24 hours because of that. Not to big of a deal because the Chattanooga location is amazing and always helpful! The drop off for our truck was in Athens Ga and that was terrible. The curly headed girl behind the counter had no clue what was going on. She told us to park the truck under the green tent and give her the keys. I asked several time if that's all that needed to be done she said yes. We dropped of the truck on Sunday at 4:45. A day early. I was called literally 5 times since Monday people asking where the truck was. I explained that we dropped it off Sunday and everything, my husband also had a conversation with someone as well. I will never use the U-Haul in Athens again. They have no clue what they are doing.

Kelli C.  |  Expérience générale 
Évaluation :
1

Wiring job is a freaking joke!!! My 6 year old little girl could have done a better job!!! Wires butt spliced together with no shrink tube. Wire ran along bottom of frame where it can get caught by road debris. Wire ran through the suspension instead of properly around! Weather plug not put back in place. To use the trailer lights you have to pull the wires out of the trunk and down to the hitch rather than being properly mounted to the trailer hitch! Driver side of hitch has 3 bolts passenger side only has 2 bolts! VERRY VERRY DISSATISFIED WITH WORKMANSHIP!!!!!!!!!

Mitchell B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William V. 
Évaluation :
1

New help

JOHN O. 
Évaluation :
1

I was overcharged by 100 $. The reservation I made and the bill that I received were completely different from each other.

BOB P. 
Évaluation :
5

nothing . fast and experienced staff .

john O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR P. 
Évaluation :
5

Every staff member was so good to us and in time became like family . U haul is the best place to go to when you move and need storage or rent a truck to move . We Thankyou & marry Christmas and the New Year coming up .

Robert R.  |  Expérience générale 
Évaluation :
2

Information regarding my rental was very incorrect. If I would have known that I wouldn't have received money back for turning the truck and equipment in early I would have went with another company

Cheril W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven H. 
Évaluation :
1

Have equipment that is not broken and offer assistance to customers instead of leaving the office early before all your customers have left your parking lot.

Mary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Terry C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAKEYDRA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEANETTE M. 
Évaluation :
5

Very professional and quick service

Clint L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephen P. 
Évaluation :
5

I wished i had taken time to get the counter clerks name. He was Excellent from start to finish. He always seemed to be hustling to make everything to smoothly.

JIMMY L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK S. 
Évaluation :
1

Employees and manager have low energy - don't give a hoot - attitude. They seem very unhappy on their jobs. I rented two trucks from this location - both fine, however the larger size of the second truck was NOT avaialble even though I reserved it. I had to make two trips with added mileage. Also upon return there was no one qualified to check me in and give me credit for all the unused blankets I had ordered. I had to return to the location with pictures I took to prove I had not opened the blanket bags. A refund was issued. I may use U-Haul again but NOT from this location.

WAYNE E. 
Évaluation :
5

This is a great UHAUL!! They always have a wide range of nice clean equipment and supplies. Great location/easy access. Friendly staff. "Benny" was especially helpful to me this time. THANK YOU.

ELLEN R. 
Évaluation :
5

I've used this U-Haul location many times and they always ensure an excellent, professional experience.

DONALD L. 
Évaluation :
3

Letting customer know of mechanical issues.

Johnny J. 
Évaluation :
2

The gentleman who was supposed to help me hook up the trailer was drunk/hungover and reeked of alcohol.

JOHN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASSANDRA S. 
Évaluation :
3

I went 7 miles in the truck, didn't put gas back in, and told them that when I got there- also told them I didn't mind being charged for the gallon of gas I used. BUT, I was charged for 5 gallons of gas at almost 5 $per gallon!! I don't mind paying for the gas I used, but you're telling me that the truck only gets 1,4 miles per gallon???? I don't think so....

Annette C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAURA T. 
Évaluation :
5

Very satisfied, awesome group of employees!

ANDREW M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMARA E. 
Évaluation :
5

Personnel at this location are excellent. Know there stuff no issues fast and very kind service. Can say enough. Thank you.

HARRY W. 
Évaluation :
4

The staff was very friendly and helpful. Took their time to show me everything I need to know about the car carrier trailer.

CATHERINE H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Couldn't have been easier ! Walked right in and out , simple

MARK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LLOYD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

candias W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dennislee W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RIANE C. 
Évaluation :
4

When renting a trailer attach it to the customers vehicle rather than expecting them to do it.

Dan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

greg T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LYNETTE R.  |  Expérience générale 
Évaluation :
3

The lady that was in the store was not friendly and very rude. Almost like she was mad she had to be at work early and help customers. I won't return to this location because of her nasty attitude

Benjamin F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LAWANNA T.  |  Expérience générale 
Évaluation :
3

The check in person was very nice and made drop off fast snd easy.

jill N. 
Évaluation :
5

The people there are great! Would use them again when needed and would definitely recommend them.

MARK H. 
Évaluation :
5

Good experience

Parlia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAVIS T. 
Évaluation :
5

The experience was great. Richard was very helpful and friendly

GORDON A. 
Évaluation :
5

The manager does a great job.

David T. 
Évaluation :
5

Excellent customer service at my pickup and my drop off. Many thanks!

MICHAEL K. 
Évaluation :
5

Staff is friendly and trucks are always cleab

JEFFREY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN L. 
Évaluation :
3

Nothing. Your crappy customer service has lost me as a customer.

STEVEN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD S. 
Évaluation :
5

Truck steering very loose, transmission was thumping Excellent service all around, super fast and very efficient

MARK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
5

Maybe 2 complimentary water bottles?

MEGAN A. 
Évaluation :
4

I had scheduled to use the 24/7 pickup for my rental as I needed to pick up after hours. When I arrived, I was greeted by an employee (after closing hours), who informed me that the 24/7 system was not working but that he had stayed late so that I could pickup the truck. Kudos to this employee for going above and beyond for customer service!

DAVID L. 
Évaluation :
5

Truck was very dirty and sticky inside but experience at pick up location was wonderful

SCOTT S. 
Évaluation :
5

Staff was helpful and knowledgeable. The truck workers great and was the perfect size for what we needed. Price was fair.

CORY K. 
Évaluation :
4

Pads were charged and not provided. I immediately called and was told would be removed from invoice. They weren't and now working to rectify.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rosemarie G. 
Évaluation :
3

I was charged for another day even though the representative showed me instructions for returning if after 8:00PM. This also being the case that I showed up to pick up my vehicle at my scheduled time of 12:30 but had to come back twice, after about 2:30 had to rent another vehicle. I contacted customer service to correct the overbilling and they responded promptly they would correct & refund my card. After about (15) days, I am still waiting on them to do so.

brian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LETICE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMMIE C. 
Évaluation :
5

Very helpful and fast and hooks up for me

DEBORAH S. 
Évaluation :
3

Service was fast and friendly, that was a plus. But the truck was a different story. I rent the same size truck every year for an event and this is the second time it happened. I get my paper work, it says truck is on 1/4 tank. I hope in and is barely above E. Go in an explain the situation, they said to take pictures and I would get a fuel credit if I bring it back with 1/4. Also the maintenance light was on, but was told "that's normal.". So I hop in and go straight to the gas station. At 45mph the truck sounds like it is falling apart and shaking very bad. This truck needs to be retired and fuel should be checked before renting out.

KEVIN T. 
Évaluation :
1

The truck was returned at 10 am and it was reported that it was turned in at 1:15 pm and an extra charge was put on my credit card

Nancy B. 
Évaluation :
5

I initially had my reservation on Boy Scout road. They did nothing to prepare for me and did not allow for self pickup, etc at all. I had to cancel that reservation because no one was even there and go up the road to the corporate location. The young man who helped me on Hixon pike was friendly and efficient although he appeared to be the only one there, he was doing a really stellar job. He took care of my needs and got me on the way without any trouble and was positive and upbeat the whole time

ELIZABETH H. 
Évaluation :
5

always good service!

BENNETT F. 
Évaluation :
5

The guys outside were super friendly and helpful when returning the uhaul!

BRIDGET C. 
Évaluation :
5

Everything was perfect on both ends of my travel.

Eldon M. 
Évaluation :
4

There were only two people working. They did a great job, but could have used some help.

Ty L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KWANBE B. 
Évaluation :
5

great service at this location

BENNETT F. 
Évaluation :
5

I had to come to this location because the place I originally booked with told me that I could not take the truck because it was local only. I had to scramble around to get to this location before closing. I had a confirmed reservation at the other location.

JOEL J. 
Évaluation :
1

I rented an 8x8x8 on the second floor for 84,95 $/mo. When I arrived I was informed there was no elevator, only stairs and I had heavy items. Nothing in the rental process indicated a lack of elevator service at the facility. The staff found a storage unit on the first floor that was 12 x 8 x 8 and I was quoted a price of 104,95 $/month. I agreed and when accessing the location, the ceiling was barely 6' high, not the 8' advertised. Ok, and when I checked out, I noticed a sign advertising that size locker at a rate of 124,95 and when she rang it up, it came up as 129,95/mo. When I asked the question about the difference in what she quoted, the sign, and the computer she yelled at me for asking the question and threatened to cancel my reservation. I explained that, as a customer, there were three conflicting amounts and all I did was ask a question. She then said, "that's what the computer is printing out, I can't do anything about that. Overall a very negative experience.

Gary R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peyton W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THOMAS P. 
Évaluation :
4

Very hard to pull into this location.

Michael P. 
Évaluation :
5

The people that work there are very friendly.

TONY A. 
Évaluation :
5

The young lady that checked me in was super and very helpful.

DAVIS A. 
Évaluation :
5

All good

JOHN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
5

Need more people to let customer know what to do when dropping off truck. There was no one behind counter inside store. I had to look for people and only found one person on site. He was helpful though when I questioned how to checkin truck. I will use U-Haul again.

Karen G. 
Évaluation :
5

Very helpful and Friendly.

DAVID R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Customer service was great, whole experience great. I called back with an issue with the contract and the GM fixed it right away!

DERYL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis F. 
Évaluation :
5

All was good

WILLIAM L. 
Évaluation :
5

Happy people doing their job with great customer interaction A Plus

marshall M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELE P.  |  Premières impressions 
Évaluation :
4

Always a very helpful team 👌

LAWANNA T.  |  Premières impressions 
Évaluation :
1

Never got the storage unit. Very bad reservations no one knew what was going on Had me booked in two units and both very small to small

KEITH C.  |  Expérience générale 
Évaluation :
5

The guy that checked my truck back in and helped me with the storage unit was great

Robert T.  |  Premières impressions 
Évaluation :
5

Staff came to my rescue after U haul over booked my original location and NO storage was avaliable ... we had to find another u haul location some 20 miles away that had storage available.. luckily Hixson Pike had one and we where able to get the trailer unloaded andvreturned

Paul G.  |  Premières impressions 
Évaluation :
1

The staff was rude and I’m being charge for a unit that I haven’t utilize for several months!!!!

DaNairria F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalia O.  |  Expérience générale 
Évaluation :
1

Never had the unit to begin with they gave my reservation to someone else . I will never reserve a unit with u haul .

Joan F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAHARRA D.  |  Expérience générale 
Évaluation :
5

Great storage experience compared to our terrible Uhaul truck rental experience at another location.

Kayla P.  |  Expérience générale 
Évaluation :
5

I don't remember the young guy's name, but he was accommodating, friendly, and very informative about his job.

Laura T.  |  Premières impressions 
Évaluation :
5

This location is very accessible for me and I have used other storage facilities but they are never quite as "safe feeling " as this one. Thank You.

ANGELA M.  |  Premières impressions 
Évaluation :
3

No communication, in they charge me money, because I called to tell them I needed extension and time and date

BONNIE S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rasheka S.  |  Premières impressions 
Évaluation :
5

We were having a VERY BAD DAY The staff at Hixson completely turned it around for us. We are endlessly thankful for their patience and kindness. We felt like part of a family from the moment we walked in. The location at Hixson will permanently be our first choice for all future storage and moving needs

JOHN H.  |  Premières impressions 
Évaluation :
5

The young lady that helped me is always very professional and courteous. That goes a long way. Thank You for good employees.

Theresa Y.  |  Premières impressions 
Évaluation :
5

Staff very knowledge and helpful. A great place if you need storage.

Patricia C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myron E.  |  Premières impressions 
Évaluation :
5

We have been renting moving trucks from your facility since 1991. This is our first go round with actual storage, but we expect the experience to be superb.

LISA H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARTHER C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PEGGY G.  |  Premières impressions 
Évaluation :
5

The staff at the Hixson UHaul was very professional and helpful. Their facilities are very clean and tidy

heather n.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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