Customer Reviews for U-Haul Moving & Storage at Hixson Pike

Évaluation :

2

Have the truck out and ready for pick up and not boxed in other vehicles

Évaluation :

3

They did not have storage available. I was told when making my truck reservations that I would get one month free storage. This did not happen. I tried another location and was told they had limited availability and that I needed to pay $150. Luckily I found something cheaper but I am very disappointed that I had to incur an additional cost.

Évaluation :

5

The staff was so helpful, patient and informative.

Évaluation :

1

Zero initiative to help with the new drop off location.

Évaluation :

5

Pick up went very smoothly and the truck drove well.

Évaluation :

5

Very Professional and helpful.

Évaluation :

3

VERY BUSY LOCATION

Évaluation :

5

Place was fine. I will never use uhaul again. The movers hired on uhaul's website was the only reason I used them. Movers never showed, couldn't get any information. Yet the uhaul contract is still in full effect. It was a horrible experience

Évaluation :

4

There were four employees and it still took over ten minutes for anyone to help. The employee that assisted me was helpful and friendly but the store operations seemed a bit disorganized. I would still use the location in the future but please take the customer experience into consideration.

Évaluation :

5

Nothing to improve nice place

Évaluation :

4

Engine Light came on once I picked up the truck. It was noted, but I was simply told not to worry even though I had a 750 mile drive one way. Glad nothing went wrong it didn't breakdown.

Évaluation :

3

When picking up, had to wait about 15 minutes for someone to come to front desk. All I needed was the key since I had done online check-in. Then they told me it was ready to go but I realized it had no dolly in it, which I had reserved. So I had to hunt down another human.

Évaluation :

4

Easy - a little crowded to get the truck out but to be expected at the end of the month

Évaluation :

5

The drop off was extremely easy and quick. The staff is on their game

Évaluation :

2

CS is slow and rude!

Évaluation :

3

All was smooth enough. The truck was available, easy to rent and return which is the whole point. However, I was charged for blankets that I did not use which is ridiculous. They were unwilling to remove it from the invoice which was bad policy and service. While satisfied, I am surprised that they took that stand.

Évaluation :

5

Excellent service, thanks!

Évaluation :

3

I was told by uhaul customer service that I could have the storage 1 month free with my one way van rental. Hixson pike office in Chattanooga told me that wasn't true. This was upsetting since everyone I've spoke to with regards of uhaul has given different & wrong info. He did finally give me the 1st month free. When I returned the van to Ringgold rd in Chattanooga that person agreed with me and said he gave me the wrong info. Some people need better training.

Évaluation :

2

Cockroach infestations in trucks. Bait and switch scam on rental rate.

Évaluation :

2

First two trucks had cockroach infestations. I had to select my own truck. I had to unpark it, I had to drive maneuver it to attach the trailer. Scheduling was a nightmare. The rental rate was a bait and switch scam. I was sold $404 but you charged me $450

Évaluation :

5

Rien

Évaluation :

2

No one came out to help me "drop off" even though the signs say to wait with the vehicle for someone. Some child was sitting at the register. From my total experience:I did not ask for a reservation at this location. I scheduled my move 1 month in advance, and then I was "upgraded" from a 20" to a 26" truck. Unfortunately that 26" vehicle has no way of fitting into my driveway, and the upgrade was more of a downgrade in that it changed all my plans. So I called and had my move re-scheduled from a Friday to the following Monday with the promise I would not be "upgraded" again. But alas, on Monday morning I was told there was no truck for me at my location. BUT GOOD NEWS, we have on 45 minutes away from you. And then you charge my for 5,9 additional miles because you screwed up and cost me dozens of miles. I don't care about the $, but it is infuriating on a level of respect and honor. You are legitimately terrible at your job. I will not use UHaul again. You have ruined your reputation.

Évaluation :

1

This storage unit was not available when I arrived with my furniture. I never moved in. Instead I had to go seek another place at the last minute. The management was inapt and not helpful.

Évaluation :

4

he online 24/7 pickup is horrible. It's not worth it. the employees at the location were great and very helpful.

Évaluation :

5

Have more vehicles for rent on the weekend and more customer service.

Évaluation :

2

Customer Service. 3 employees just chatted and chatted before finally acknowledging me and then acted annoyed when “helping” me. no sense of urgency or service.

Évaluation :

5

Workers are always professional and kind. Have rented here multiple times and always a good experience. I do have a charge I don't understand, trying to investigate online but cannot access the receipt. I will pull my receipt received when paying & call tomorrow with any questions.

Évaluation :

5

Difficult to find the entrance during construction. More signage is needed to direct people to the correct entrance.

Évaluation :

3

It was very hard to tell exactly where I was supposed to pull the truck to return it. There were no signs or arrows by the entrance.

Évaluation :

3

I had to wait 40 minutes for things to be moved so I could park the trailer where they wanted it. They should have let me leave it where it was and moved it themselves later.

Évaluation :

5

Manager and staff where excellent

Évaluation :

5

Affordable, and fast, kind service

Évaluation :

2

Got ripped off, $25 cleaning fee for returning a van in the exact same condition I got it in.

Évaluation :

1

The truck wasn't ready when it was supposed to be ready and our storage unit had standing water and mud in front of it causing a huge mess when we moved out.

Évaluation :

3

This location was cluttered with trucks. Barely parking customer service wonderful. Seeming like the company communication is the problem or need more main locations or more locations to be as active as main.

Évaluation :

4

The uhaul smelt like pee after sitting in the sun, and there was dog hair on the seats. We didn't notice the dog hair until after completing check in.

Évaluation :

4

The trailer leaked. Several items were damaged, others had to be discarded. Extremely short staffed. It was Wednesday at noon.

Évaluation :

5

Excellent service à la clientèle. Very helpful and knowledgeable crew

Évaluation :

5

Great job. Thanks for working with our schedule

Évaluation :

5

The owner was very personable and the staff as always was very helpful💙

Évaluation :

5

Nothing great price

Évaluation :

5

This Uhaul location is the best for service! I've rented at this location for 25 years (I rent almost weekly to move furniture in my antiques business). All the employees over the years have been great to work with.

Évaluation :

2

It was always hard to park and get into the storage part. There were trucks blocking and the outdoor storage containers were put in all the parking areas and on the sidewalk right up to the storage entrance. It was horrible...

Évaluation :

3

Didn't have any appliance dollies on site so I had to go to another location to pick up a dolly. The only dolly available was in very poor condition & ended up not being useful.

Évaluation :

5

I had to go to 3 different uhaul to get what I reserved. Truck ac would stop working if you get up to 60 mph. Mirror was broken on passenger side.

Évaluation :

4

The AC did not work in the U-haul which made the 3 hour trip miserable. I didn't realize it was messed up until I had already loaded it up completely full. I also paid for 12 furniture pads but was only given 6. I didn't realize this as well until I had already left the store.

Évaluation :

5

This location is extremely extremely busy! They always do the best they can. Please know they work hard here!!!

Évaluation :

5

Nicest guy you ever want to meet had the trailer parked and unhitched in minutes. This is the level of service I expected the pick up location to have.

Évaluation :

5

We ordered a dozen furniture blankets and one of them had dog crap on it. I would suggest you clean the furniture pads, they all had a bad smell to them.

Évaluation :

5

Everyone went out of their way to help us, including when we called in for information. We know they were very busy but they took time with us. We always come to this location to do our renting.

Évaluation :

5

Toby helped us know how everything works and was very clear with the details we needed to know. He was very helpful and polite.

Évaluation :

5

Sam was great to work with!

Évaluation :

5

Sam was great to work with!

Évaluation :

1

I reserved online and was given a price of $19,99 plus $10 insurance. I arrived to find out that they didn't have what I reserved and offered a larger size vehicle for the "same price." Now the insurance was going to be $14, and they wouldn't adjust it. They know that you have to have the truck, or you wouldn't be there, so they have you over a barrel for a bait and switch. The employees were polite, but overall, the truck looked like trash, and the policies are terrible. The vehicle was covered in scratches and the passenger's visor was broken and hung down the entire time. We drove 7 miles total and it took over $5 gas to refill, and then it wouldn't restart at the gas station. We got a dashboard message of "Service Deterrent System," and just as we were on hold with the shop to report it, it suddenly cranked again and we were able to travel the remaining mile to the shop. The man at the shop said that it must have had a key remade and it wasn't a perfect fit, because it happened again for him in the lot.

Évaluation :

5

Outstanding team effort. I explained the sensitivity of my need for the week and the team went out of there way to ensure the trailer had good tires and and everything was in excellent working order. Highly recommend this uhaul to anyone for their moving needs.

Évaluation :

4

Problem checking out the truck due to trainee and a system that was messed up on the computer and when I returned the truck my bank account was charged twice for the rental. My bank account was charged on the day I rented it and the day I returned it. I've Used this site many times but I'll Probably be going to another site

Évaluation :

5

The customer service was excellent.

Évaluation :

2

Under staffed or staff clueless. Anytime request made, it took way too long for staff to help with what was requested…keeping door open when loading/unloading so didn't have to keep entering code; closing out accounts; billing issues…all seemed too hard for staff to do. Rat turds upon clean out when not in my stuff…so those little black boxes obviously just for show. Unit was secure except top open if someone wanted to access unit. Just an unfriendly place that was an unpleasant experience unless just doing something in unit itself. Will NOT recommend to even my enemy!

Évaluation :

5

Staff is incredible and goes above and beyond to ensure clients are taken care of.

Évaluation :

1

My experience was frustrating as I made a reservation a couple weeks prior to moving but then, on moving day, after driving 10,5 hours from D.C., when I called to confirm the reservation I was told there was no space available. I went to other U Haul locations around Chattanooga to try and find storage but all were full. I ended up going to this location to see if something could be worked out. Upon arrival, I spent 15 minutes waiting for someone to show up at the desk and when they did they had headphones on, spoke shortly to me, and gave an overall rude reception. I explained the situation and they repeated the same story I heard on the phone. I insisted that there must be some space because another U Haul location (Broad Street) had reported that this location (Hixon) was only at 90 % capacity. The individual then had us walk through the entire first floor of the storage facility where there were, indeed, available storage units. I guess they had just been unwilling to get up and look themselves before. Despite the situation being "technically" resolved, I was very disappointed in the lack of customer care and professionalism that was demonstrated and unfortunately, my perception of U Haul has diminished after this experience.

Évaluation :

5

Very helpful and friendly staff. The grounds and inside storage facility are kept very clean. Even the public restroom was tidy and stocked!! The coded electronic doors give added security. I felt my belongings were safe. My experience with this Uhaul location was GREAT and I highly recommend for short or long term storage!

Évaluation :

1

Rented a storage room, only a single door to get furniture through. Big crate blocking part of the door. Was told "you can't move that crate, but we did. In their defense, it seemed they had very little help. Just not to the level of service and friendliness that I am used to with U-haul.

Évaluation :

5

Great staff... they should all get raises from that last rate increase

Évaluation :

1

When i rented my storage unit, i was pleased that it had 24hr access. 2 weeks after i rented the unit i showed up to a big sign on the door saying this facility is no longer 24hr access. I said wow i didnt get any kinda notice or warning. And also, with the shortage of trucks on the weekend, i couldnt get a reservation until 5:15pm and i had to move a little the same day and the rest the next day. All of this occured because of the facility closing at 7th. When asked why the facility changed hours, they're only response was because people dont know how to act. Didnt really understand that but i dont feel i should've had to suffer because of someone's urge to break the law.

Évaluation :

4

The staff were great; the only issue we had was that stuff was taken from our storage unit and we found out it was a problem and no longer 24 hours because of that. Not to big of a deal because the Chattanooga location is amazing and always helpful! The drop off for our truck was in Athens Ga and that was terrible. The curly headed girl behind the counter had no clue what was going on. She told us to park the truck under the green tent and give her the keys. I asked several time if that's all that needed to be done she said yes. We dropped of the truck on Sunday at 4:45. A day early. I was called literally 5 times since Monday people asking where the truck was. I explained that we dropped it off Sunday and everything, my husband also had a conversation with someone as well. I will never use the U-Haul in Athens again. They have no clue what they are doing.

Évaluation :

5

Every staff member was so good to us and in time became like family . U haul is the best place to go to when you move and need storage or rent a truck to move . We Thankyou & marry Christmas and the New Year coming up .

Évaluation :

1

I rented an 8x8x8 on the second floor for $84,95/mo. When I arrived I was informed there was no elevator, only stairs and I had heavy items. Nothing in the rental process indicated a lack of elevator service at the facility. The staff found a storage unit on the first floor that was 12 x 8 x 8 and I was quoted a price of $104,95/month. I agreed and when accessing the location, the ceiling was barely 6' high, not the 8' advertised. Ok, and when I checked out, I noticed a sign advertising that size locker at a rate of 124,95 and when she rang it up, it came up as 129,95/mo. When I asked the question about the difference in what she quoted, the sign, and the computer she yelled at me for asking the question and threatened to cancel my reservation. I explained that, as a customer, there were three conflicting amounts and all I did was ask a question. She then said, "that's what the computer is printing out, I can't do anything about that. Overall a very negative experience.

Évaluation :

4

Always a very helpful team 👌

Évaluation :

1

Never got the storage unit. Very bad reservations no one knew what was going on Had me booked in two units and both very small to small

Évaluation :

5

The guy that checked my truck back in and helped me with the storage unit was great

Évaluation :

5

Staff came to my rescue after U haul over booked my original location and NO storage was avaliable ... we had to find another u haul location some 20 miles away that had storage available.. luckily Hixson Pike had one and we where able to get the trailer unloaded andvreturned

Évaluation :

1

The staff was rude and I’m being charge for a unit that I haven’t utilize for several months!!!!

Évaluation :

1

Never had the unit to begin with they gave my reservation to someone else . I will never reserve a unit with u haul .

Évaluation :

5

Great storage experience compared to our terrible Uhaul truck rental experience at another location.

Évaluation :

5

I don't remember the young guy's name, but he was accommodating, friendly, and very informative about his job.

Évaluation :

5

I had 2 units from March, 2020 to January 2021 when I moved out of the large unit I kept the smaller unit until mid August 2021. Every employee whom I met during this time was always very helpful & courteous. The facility was always orderly & free of bugs. I rented a truck to bring my furniture from SC to Tennessee & was pleased with the truck. I highly recommend U-Haul to anyone who needs their services.

Évaluation :

5

This location is very accessible for me and I have used other storage facilities but they are never quite as "safe feeling " as this one. Thank You.

Évaluation :

3

I don't feel that I should have had to pay a whole month on 7/30 when we moved our stuff out on 7/30

Évaluation :

5

Staff very helpful !

Évaluation :

3

No communication, in they charge me money, because I called to tell them I needed extension and time and date

Évaluation :

5

Key card would often not work but other than that, great experience with facility and team

Évaluation :

5

We were having a VERY BAD DAY The staff at Hixson completely turned it around for us. We are endlessly thankful for their patience and kindness. We felt like part of a family from the moment we walked in. The location at Hixson will permanently be our first choice for all future storage and moving needs

Évaluation :

5

The young lady that helped me is always very professional and courteous. That goes a long way. Thank You for good employees.

Évaluation :

5

Couldnt have asked for better! Lametri and crew were extremely helpful!!!

Évaluation :

5

The lady at the checkin desk was more than fantastic. Very helpful and I would recommend her to anyone. Barry

Évaluation :

5

Staff very knowledge and helpful. A great place if you need storage.

Évaluation :

5

We have been renting moving trucks from your facility since 1991. This is our first go round with actual storage, but we expect the experience to be superb.

Évaluation :

5

The staff was very well trained, well informed and helpful. They helped me disconnect a car transporter from the truck in the rain..

Évaluation :

5

Great staff, always helpful and friendly

Évaluation :

2

Unfriendly, not helpful, SMALL storage area. Dirty storage. I complained about this and was told they were goin to resolve the issue and call me within 72 hrs. That did not happen. I feel uhaul owes me 144.94. The unit I reserved was not 12x10x12 I was told to go somewhere else. So I did. I used uhaul mainly because they offered me one month free.

Évaluation :

5

Must find a way to answer the phone!!

Évaluation :

5

This is my first experience using U-Haul truck and storage rental and I have been very pleased with everyone with whom I have spoken. When we arrived at the storage unit the reservation that I had made in advance was not on their computer even tho I had printed the paper showing the reservation number and date. Thankfully, there were storage units available but if there were none available that would have been a huge problem because I had a Bellhops crew there to unload the truck and put everything in storage.

Évaluation :

4

Our only complaint was the price kept going up and w had to find a less expensive storage place.

Évaluation :

5

The staff at the Hixson UHaul was very professional and helpful. Their facilities are very clean and tidy

Évaluation :

5

I was tired and feeling frustrated when i realized i would need to have extra storage. I was waited on by Courtney. She was calm, professional and friendly. Would recommend UHaul because of Courtney

Évaluation :

4

Staff was very helpful

Évaluation :

1

Paid for 24 hrs access I never had because the system doesn't work . Had to pay for storage that I should have gotten for free with my one way rental. And the inefficiency of the manager to solve it

Évaluation :

5

Convenient, affordable and very clean

Évaluation :

5

The manager and employees was awesome they were very nice and helpful. The manager got my truck with the trailer unstuck for me I was so thankful and I will be back to do business.

Évaluation :

5

I had this unit for over 15 years and only closed it because of the $20 a month rent increase...honestly I could have done without it much earlier.

Évaluation :

5

Everyone at U-Haul was extremely helpful and took great care of us.

Évaluation :

4

Was good. No complaints... ok, maybe more and better parking availability

Évaluation :

5

Everyone was super nice, very efficient, personable, and knowledgeable. I feel really comfortable knowing my items in storage are safe!

Évaluation :

4

I liked the use of text to confirm reservations. I didn't like that the Uhaul franchise in Davie canceled our reservation because we didn't go there at the exact time and didn't give us all the orig

Évaluation :

5

I like place I use it anytime I need a truck or storage

Évaluation :

5

Courtney & her team go above & beyond. I have used their services probably 8-10 times in last year and have always had the greatest experience. I've since relocated but they made a difficult process

Évaluation :

4

Staff was very helpful.

Évaluation :

5

Courtney was so helpful. We will definitely use you again. Our World of Hope missions organization is happy and will definitely tell others about you.

Évaluation :

3

It was rushed when we arrived as they were closing in 50 minutes after our arrival. Once it was all done it seemed fine.

Évaluation :

5

All the staff were extremely friendly and helpful. will use this location for all my moving and short term storage needs. THANK YOU

Évaluation :

5

The staff went over and above to meet, and exceed my families needs. I will always use U-Haul because they care.

Évaluation :

4

The prices are way to high. All places I checked were lower and uhaul you have to walk up the stairs to store your things or take a first flower unit and constantly bump your head on rafters and door.

Évaluation :

5

Staff very helpful !!!

Évaluation :

5

Very helpful!

Évaluation :

3

Was surprised to have paid for entire January and moved out the 24th with no reimbursement. Staff acted like they didn't care. That it was just "too bad".

Évaluation :

5

The people and service where great the storage unit was smaller then I reserved though

Évaluation :

4

Good service, sometimes overwhelmed with customers.

Évaluation :

5

The staff was great!!

Évaluation :

5

I had a wonderful experience with renting a van from the Broad Street U-Haul in Chattanooga, TN and returning the van to the N. Causeway U-Haul in Metairie, LA.

Évaluation :

5

Travis Martin was extremely helpful and pleasant. Five stars!

Évaluation :

1

Didn't get the storage space, facility for storing my boat was unacceptable. No service, person didn't know how to check in a new customer for boat storage. Manager not available, terrible service

Évaluation :

5

Reggie has a great attitude and was very helpful.

Évaluation :

4

Very convenient and I feel my belongings are very safe and secure

Évaluation :

5

!