Évaluations des clients U-Haul Moving & Storage at Hwy 124

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Hwy 124

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Eric C. le

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Le client n'a pas laissé de commentaire.

William H. le

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Very helpful and courteous.

Joevanne V. le

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Trucks were inconveniently parked and due to it long wait

John F. le

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Le client n'a pas laissé de commentaire.

Kenney C. le

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Le client n'a pas laissé de commentaire.

David V. le

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Christian was amazing, courteous and efficient, had good advice.

STARR D. le

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Make sure the trucks are running ok felt like the engine was going to give me 3rd degree burns on the back of my legs

Stephanie R. le

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Waiting area would be nice for people waiting on their cars to be fixed.

Troy B. le

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Stop passing off what somebody else did on new reservations. I am being charged for damages I didnt cause on your truck. The employee gave me the key and say the truck is parked outside. They checked nothing and I simply took the truck used it for about 20 miles and i am being charged 167 dollars. Insane! I didnt even use the bed, never touched it! I hooked a trailer to the truck moved it 3 miles and took the truck back.

Darryl A. le

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Excellent service. Thank you

Darius M. le

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It was fast quick and easy. The staff was very efficient.

Brantley F. le

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Le client n'a pas laissé de commentaire.

tyler W. le

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Excellent from start to finish.

Kevin Q. le

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I went the day before to reserve the truck the girl told me what the total would be and that was not what the total was when I went back the next day to pick it up she wasnt working when I picked up the truck ,this Particular location needs to find employees that know their information and That are polite and friendly. I did not feel welcomed

Cedric Z. le

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Le client n'a pas laissé de commentaire.

darryl G. le

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There should be a way for ya'll to speed up the checkout process. The way it's done now it cuts into the time we have the truck. Got the process started at 10 did not finish until 10 minutes later. Which cut 10 minutes off my move.

Dipeshkumar P. le

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Le client n'a pas laissé de commentaire.

Alyssa V. le

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We called about a half a dozen places in the Snellville area looking for a truck. With the exception of this location, none answered saying they were U-Haul and most we couldn’t understand. Not even a thank you for calling or any help in trying to find another place to find a truck. Melique went out of his way to help and make the last minute changes for us. Very thankful for all his help.

Zanne O. le

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I ordered an appliance dollie and though it was in my order it was not available when I arrived and they didn't have any in site. We made due with regular utility one but was not near as stable to move two fridges

Joanna J. le

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Have more than 1 teller/worker in this location early in the morning.

Tanya D. le

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Le client n'a pas laissé de commentaire.

Dana J. le

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My biggest concern is educating your employees on the car hitching the towing dolly equipment. One of the employees helped “secure” and check the right tire harness on my truck, while my brother n law secured the left.. The employee said everything was 100% secure and we were cleared to leave.. On the morning of 9/20 in NC, while getting gas we noticed that the right tire your employee secured was slipping out of the tow well.. We backed the truck down and drove it back up the dolly, making sure both tires sat in the wells evenly, and my brother n law secured them again.. We made our journey safely. Thankfully, we saw the error before any mishap occurred.. Just keeping you informed.

Roger F. le

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Le client n'a pas laissé de commentaire.

kenneth W. le

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Le client n'a pas laissé de commentaire.

Bryan B. le

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Customer service was seriously flawed. We checked in online so were prepared for a quick and efficient experience. Walked in and there were two customer service people: one had a customer and one was looking at his computer. No greeting from either. No acknowledgement of us or any information. We waited until a new customer suggested we approach the guy looking at his computer. We did and he didn't acknowledge us. After standing there for several awkward minutes (he took a phone call and referred to himself as the Assistant Manager), he called someone from the garage to assist us. That young man was helpful but his speaking and interpersonal skills were really lacking: things like speaking loudly and clearly to the customer and making eye contact. We were able to get our truck, thanks to him, and the rest of the experience went well. Someone needs to go there and train that staff on how to interact with customers!!!

zhen X. le

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Le client n'a pas laissé de commentaire.

Deborah S. le

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Great Service

Phillip H. le

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Le client n'a pas laissé de commentaire.

Lanette Y. le

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Nothing customer service was excellent manager DJ was great with everything.

Paul K. le

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Much nicer than the past few times I have rented here. Customer service checking out was fast, explained the rental process. Check-in was very easy and quick. Customer service was good.

Tony S. le

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Clean store

Philip E. le

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Le client n'a pas laissé de commentaire.

Nicholas T. le

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Customer service needs improvement. The lady who helped me seemed annoyed to be there. Everything else was great. Very easy and convenient.

Aaron C. le

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I have witnessed numerous customers complain about you trying to charge for another day. Let me explain, if the person is checking a vehicle out to you they will ask you when will you be returning the vehicle you mite say in 5 hours or 6 hours. And if it goes past that time, they want to charge you another day. In which you are renting the vehicle at a all day rate. So why are you all doing that. Please explain!! Thanks Aaron Clark

Kimberly B. le

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GREAT EXPERIENCE

Jennifer G. le

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Everything was great!! Thank you

Frank R. le

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UHaul employees were prompt, efficient, and went out of their way to provide two storage units close together, and they made sure that I was comfortable with my rentals. Top notch people!

Linda J. le

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Ok

Yvonne P. le

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Accommodations were clean, staff was professional, service was good

James W. le

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The check in clerk needs customer service training. Serria was dis interested during the entire process. Totally lacking or understanding serving the customer. She is knowledgeable of processes and.

katina j. le

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The manager on duty yesterday had been working with me for the past month. He was kind.

Brian D. le

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If you want a real review...you can call me at the 7706864713 number,,,The box here is insufficient for a my true and important comments....The storage rental took too long,,,The truck rental was bad.

Douglas L. le

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Easy service in and out, turn in for moving truck.

karon M. le

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Staff was knowledgeable and helpful. The whole experience was good. I would recommend this u haul.

Noel L. le

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N/A

STEPHEN F. le

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It was decent.

Christy M. le

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The gentleman at the desk was so kind and helpful and the whole staff has been very nice. It makes a difference so thanks!

debbie a. le

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I only wish that they had a dumpster. All of the staff were GREAT!

corean s. le

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Reliable and clean

Paula B. le

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The gentleman that helped me was kind and helpful.

Joseph W. le

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I didn't experience any problems with my storage unit.

Denise D. le

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Staff was friendly and professional

SHAUN T. le

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None.

JANICE T. le

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Why set this survey algorithm to "force" me to write additional comments before submission. My entire experience was great EXCEPT for this part. Your survey gets a poor rating. Let consumer just score

Sherna S. le

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Staff was welcoming and helpful towards our needs.

deven P. le

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The gentleman who assusted us was extremely helpful and had excellent personality. I cannot remember his name. He left for vacation to Florida.

YASMIN C. le

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First of all they lied and said I would get one month free which never happened. Then they had everything put in my mom's name when it was my storage and I tried to get it off but it never happened.

Charles B. le

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Personnel very friendly and helpful but waits for service frequently long. They need more help. Prices are high.

FRINZETTA S. le

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The staff is always friendly and helpful. It was a pleasure doing business at this location.

PETE C. le

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Staff is friendly

DOROTHY D. le

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Never had any problems at this facility. I would suggest more restricted parking for storage customers.

kim c. le

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Well organized facility with carts always readily available for use, of course I tried to use them during “off” hours-very nice personnel in the office!

MONICA W. le

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I don't like the fact that I moved out on the 5th and I had to pay rent on the 3rd I feel that's unfair I paid to stay 2 days .Rent should be prorated .I feel that's a rip off .