Customer Reviews for U-Haul Moving & Storage at Hwy 124

3 969 évaluations

2040 Scenic Hwy N   Snellville, GA 30078

(770) 736-4992

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(770) 736-4992

2040 Scenic Hwy N
Snellville, GA 30078

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

IAN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANK W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ramon E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel C. 
Évaluation :
5

The Snellville location was excellent, however it was 12 miles from me rather than the initial location I was given which was 1 mile from me. The dropoff location was no longer accepting one way rentals, which was not disclosed prior to the return. It was difficult to get through to customer service for an alternate drop off location which was another 30 minutes drive. Once there, it was difficult to get instructions for how to leave the keys (no drop box). The mobile instructions weren't accessible by phone, and customer service again took about 15 minutes to answer. I probably won't use Uhaul next time.

Helen K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TROY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meynard B.  |  Expérience générale 
Évaluation :
5

Walk around truck with the customer. I found a rock chip after I left the facility and had to send in myself.

Christopher L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernest W. 
Évaluation :
5

Customer service was awesome. The truck I rented was awful! I literally thought my 84 year old dad and I was going to died today! The wheels were shaking so bad and alignment was terrible. I did mention this to the gentleman who checked me in.

Monique C. 
Évaluation :
4

The truck had a delay, like it was strained to shift into second gear, sounded like it had an issue with the transmission. It smelled like burning oil.

Tesha W. 
Évaluation :
2

Maintanance so the costumer don't lose the time

semsubin A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly W. 
Évaluation :
5

Little bit more customer parking would be nice.. Great service though.

Kenneth B. 
Évaluation :
5

Smiley faces and great service

Jean S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharice S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ingrid O. 
Évaluation :
3

S.O.

Tierce E. 
Évaluation :
4

Get better parking. Build an upper deck or something.

Haywood W.  |  Expérience générale 
Évaluation :
5

Man who helped was not very knowledgeable about the rental process

Robert L. 
Évaluation :
2

Customer service was horrible

Andrea H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald S. 
Évaluation :
4

For the amount of equipment and storage available, parking and access to the premises and drop-off area is substandard compared to some other locations.

Eric B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly G. 
Évaluation :
5

Rien

Kofo O. 
Évaluation :
5

When I brought my truck back Sunday the place was packed from people parking trucks everywhere, when I brought my truck in the staff was so helpful took my keys took my paperwork thanked me, even though they were super busy they were still super professional literally perfect!

Hyderali S. 
Évaluation :
2

This location is starting to go down hill in my opinion. Check my records, I rent from here all the time. My last experience Saturday was horrible. My reservation that was made in advance wasn't honored. I had to cancel my plans and make another reservation for Sunday. The manager didn't care about the inconvenience it caused. He looked at several of us like, what you want me to do about it. Better luck next time. He didn't offer to make me another reservation for another, offer a discount for future reservation or nothing. The team member that handle was nice and took care of me on Sunday. Overall I'm very disappointed and this will more than likely be my last time at that location. The team members are working hard to make it right and remained professional.

RESHARD A. 
Évaluation :
5

Mikey was great! He broke down all charges for us to understand. He was a big help.

Mario C. 
Évaluation :
4

Was professional, and great costumer service. Thank you !

Michelle G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
2

I wasn't satisfied with the overall service. I walked into the location looking for a truck or van earlier on Saturday, July 30th about 11am. They said they didn't have any trucks or vans probably wouldn't have any that day. I called U-Haul 800 number and I was able to reserve a truck about an hour later. I wasn't happy the the overall experience at this location. I felt very rush at check out.

Obie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel G. 
Évaluation :
4

Keep up the great work. Thank you

david S. 
Évaluation :
3

Clean the vehicle better. No smoking decal o the windows and cigarette ashes in drivers side door pockets. Windows cloudy. Floor mats filthy. Otherwise, very nice vehicle.

Paul K. 
Évaluation :
4

Staff was great. The equipment had problems. The alignment was off, the brakes locked up three times or would partially engage and try to accelerate, the transmission had problems changing gear, and the steering was sluggish.

Jeremy S. 
Évaluation :
5

S.O.

JOHN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed B. 
Évaluation :
5

The only inconvenience was that the rental truck air conditioner was not working, we thought it was because of the heat that day and didnt mention it to the store, but they did adjust our bill when they verified the air was actually not working for us.

Ricardo V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

emmauel K. 
Évaluation :
3

They charged my card for an extra day without contacting me. The biggest problem is that we returned the equipment a day early!! Bad business practice all around.

Monica B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonji F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tameka D. 
Évaluation :
3

Parking area was very small. With all of the equipment they had to rent, there was very little room for customers to park.

Mark B. 
Évaluation :
3

Reservation originally was made for champion self storage location 2415 Loganville Hwy SW, Grayson, GA 30017. I was given a phone call 40 MINUTES before my pickup time and NO voicemail or other forms of messaging to notify me last minute that my pickup location was changed on me. Once I arrived at that location after driving to the original one, I find that my truck size was changed without my clearance. What can be improved? This stupid shit that shouldn't be happening from a Fortune 500 company. Thanks for making me pay for more gas with a bigger unnecessary truck And giving me less than 24hours notice of reservation changes with the least amount of communication attempt as possible.

Jonathan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY A. 
Évaluation :
4

quick and easy drop off of a trailer

Asif H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brendon B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lacrecia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON M. 
Évaluation :
5

Put Gas in trucks at least more than a quarter of a tank.

emmauel K. 
Évaluation :
3

Ensure that the truck is safe to drive. The vehicle felt like it had front end damage. It also needed a alignment. When you drive the steering wheel was not centered. The trailer door did not stay open. Which was a big issues for my move. You can tell that the previous renter had zip tied the door open. I returned the vehicle on Carrollton Ga. After I moved and informed the agent. She simply replied ok I'll get it in the shop. Well I hope so but what about the customer who was inconvenienced with this vehicle that should have never been in service.

Lewis M. 
Évaluation :
5

Staff are professional and efficient! Great experience, had me in and out!

Terrence M. 
Évaluation :
3

My truck was not clean. There were used matches and used COVID 19 masks in the cab of the truck. Parking is terrible at this location

Haywood W. 
Évaluation :
4

The trailers that are rented are in poor shape and need to be replaced. The trailer was also not checked it had grass and even a ROACH inside.

CHELSEA R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Chad W. 
Évaluation :
3

I needed a 10x10 unit instead of the 5x10 and was told in the morning there were no larger units available. I checked back later that day with a different person at the front desk and he was able to get me a 10x10 unit after I had already moved into the smaller unit and found that my things would not fit. Also, a 10x10 unit should be recommended for a 6x12 trailer and not a 5x10 unit.

Jacob S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rochelle W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan M. 
Évaluation :
5

Extremely Professional, courteous and helpful.

Stephen O. 
Évaluation :
1

The lot is too small for the amount of traffic. I had a 26' truck with a 6x12 trailer attached. It was nearly impossible to maneuver through the lot. It's completely packed and not well thought out. An attendant needs to be outside to mediate the flow of traffic in and out safely.

Odane S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omoshalewa I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

norma C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alvin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

japrita W. 
Évaluation :
5

simply amazing service.

Daniela Andrea A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER R. 
Évaluation :
5

We have used this location for our moving needs a number of times. They are always good to work with and have great equipment and moving supplies

Steve O. 
Évaluation :
1

The truck had a check engine light on from the moment I picked it up and we were not informed of paying an additional $30 in gas when I didn't even use 2 gallons worth of gas.

Brian L. 
Évaluation :
4

Move the check-in lanes further away from the entrance to make entering and exiting the parking lot easier.

Robert R. 
Évaluation :
3

Not very easy getting in and out of this place.

Erik S. 
Évaluation :
4

Service at this location is great. However, getting in and out of the location is difficult. Parking at this location, especially when trying to move items into or out of storage unit is horrible.

Robin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
5

I have always very satisfied with the services in this location.

Emmanuel K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tai G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan J. 
Évaluation :
5

Everything was perfect

ANN S. 
Évaluation :
3

Get an employee who really cares. This guy did his job but that's all; no above and beyond like opening up the trailer and checking tire pressures.

Susan C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darius B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darius B. 
Évaluation :
5

The location was nice but I don't understand why I had to go to two different locations to pick up the equipment. I thought the reservation secured the equipment and ensured it would be at the same place. Uhaul needs to do better. This was the worst experience I've ever had renting a uhaul.

Hugh R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenyatta M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Willie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaRonda T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rodolpo M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CLINTON D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lydia B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jean P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kajuansa B.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eufus M. 
Évaluation :
4

The Snellville location did a good job. They could have used a little more front desk help as there was a pretty good line at check-in. As far as UHAUL.COM, you guys suck.

Joseph E. 
Évaluation :
5

Friendly and prompt service, easy and hassle free. The two gentleman there were very helpful

Liliana S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike P. 
Évaluation :
2

Fix damage to trucks before marking them ready to be rented

Freida B. 
Évaluation :
5

Our experience was excellent. Customer service was prompt, courteous and explained everything to us perfectly. Will definitely use U-Haul again if needed.

Ruth D. 
Évaluation :
5

Convenient, well-lit, and clean. I gave up the storage unit only because I no longer needed it.

david k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharronda W. 
Évaluation :
3

Furniture was inside my assigned unit,and we had to remove it to avoid getting caught in the rain. Move was scheduled and we needed to get started.

wanda m.  |  Premières impressions 
Évaluation :
1

No lights, climate control above 90 degrees and I ended up with rats in my unit losing my furniture clothes blankets, memories that I can never replace and many other things. I am by no means happy. I had my things in there for over 4 years!

Steven K.  |  Expérience générale 
Évaluation :
1

I never received a call back got charged a full month for 2 days and they turn the phones off to customer service an hour before they close never got a receipt upon checking out of unit and manager said that I will get a full refund and never got it very poor service and very disappointed I had the unit well over a year never late on payments..

Latissia B.  |  Expérience générale 
Évaluation :
4

The rate went up

Joyce P.  |  Expérience générale 
Évaluation :
3

My selection to #4 was for NOT helpful. Prior to moving out I called to get assistance with a truck rental to move my items. Haley provided phone assistance to me however based on her recommendation for a truck, I had to make multiple trips. This not only caused me additional fees, it cost me time and other costs due to multiple trips. I was unable to get a larger truck at the time because of her lack of knowledge. Employees should be aware of the customers needs, particularly if we, the customer relies on their expertise for assistance.

LISA J.  |  Expérience générale 
Évaluation :
5

The team there was on point and extremely knowledgeable of their business. PROFESSIONAL!!!!

wakil o.  |  Premières impressions 
Évaluation :
1

The check in was horrible and I was not shown my unit. And overlooked

ADRIAN M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james h.  |  Expérience générale 
Évaluation :
1

When my rental ended. I was told that I could 9t get a credit for the unused time. It's amazing how companies like your can prorate on the way into service but not on the way out. I wish the politicians would put a bill into law that forces payments for prorated services, You screw a lot of people and its greed. Since it not regulate you purposely profit and screw the public. For that reason I rate your service a poor

Anthony A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorothy L.  |  Premières impressions 
Évaluation :
5

Everything was as to be expected easy quick and efficient

Mujahid A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Naikiya C.  |  Expérience générale 
Évaluation :
5

The customer service is amazing.

Janine l.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Wayne W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth J.  |  Expérience générale 
Évaluation :
3

They kept increasing my rent for my storage every couple of months. And everytime I called trying to speak to the manager, he was never there. I even left messages for him to call back and he never did. I've dealt with many U-haul locations from Florida to Georgia and this location left me with a bad taste in my mouth.

SHANNRELL S.  |  Expérience générale 
Évaluation :
4

Overall, I was very satisfied. However, I came after hours and my key card did not work. I had to call the number located on the box for assistance. Deidre Darden

Deidra D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chyvonne B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXIS C.  |  Premières impressions 
Évaluation :
1

Horrible

Sierra B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim P.  |  Expérience générale 
Évaluation :
3

The layout of the parking area is designed in such a way that it prevents people from having the sufficient space to maneuver their vehicles for loading/unloading. The staff was neither rude nor welcoming but somewhere in between. They interact with customers with indifference.

Cristina L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laytoya V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chudney m.  |  Expérience générale 
Évaluation :
5

I always use U haul storage and always will. I really appreciate the inside storage. It's nice, clean, and safe. G.L.

GREGORY L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

carolin w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEIDRE J.  |  Premières impressions 
Évaluation :
1

The staff is not helpful and friendly at all. They actually made me hurry to get my things out sooner. I know this will probably not be acknowledged but some serious training needs to be administered ASAP. Standing behind the counter and saying you don't know about anything you are asked is a terrible business model. I would not hire one person working there.

GERSHOM W.  |  Expérience générale 
Évaluation :
2

They charge you to much and for everything!

Eugienia P.  |  Premières impressions 
Évaluation :
5

Nice facility and the staff are super helpful and a pleasure to deal with.

Mary C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OMRAJ N.  |  Expérience générale 
Évaluation :
4

I am a very upbeat, older person with a positive outlook on just about everything, and it has always been a pleasure to have that same energy reciprocated by the staff at the 2040 Scenic Hwy, Snellville, GA location! Sincerely, RS

Rebecca S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Latoya F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raegine N.  |  Expérience générale 
Évaluation :
4

Night crew was great on 9-16-2021 after 6pm.

Dwayne N.  |  Premières impressions 
Évaluation :
2

I started renting here about 2008 so it's been 13 years. Over that time this facility has changed from being clean and well run to being dirty (especially at the loading dock). There is also a stink inside the facility that covers about 1/3 of the downstairs which has been present at least for the past 4-5 months. Something is inside one of the units that indicates decay of some type. The managers don't seem to be concerned. I was also promised security to the facility in the beginning, but that no longer applies. The door is always open and my access card is no longer needed. Access to the loading dock is usually limited to only one vehicle on the steep side because U-Haul trucks are parked too close to allow a second vehicle to back up to the dock. It's a bad situation to need to be there and not be able to pull a vehicle close. The high tent installed to accommodate returning rented trucks is too close to the turning point where you need to circle near the loading dock. If a vehicle is parked in one of the spaces on the corner of the loading dock, it makes it nearly impossible to pull a pickup truck through. Bottom line is this is a poorly run, badly maintained, and improperly designed facility. I would not rent here again. There are several other options in the area which are all better.

CHARLES F. A.  |  Expérience générale 
Évaluation :
5

Since 1986 I've been a member of U-Haul I have always had Exceptionable help From any U-Haul storage employee. I have been able to save my things in U-Haul storage and they have always been courteous on the phone or in person I really appreciate everything Uhaul storage does for me thank you so much and I will use you in the future.

KATHERINE S.  |  Expérience générale 
Évaluation :
1

The staff was not helpful when I needed assistance. I needed to contact the main office for an issue and the staff did not help me at all. 3 of them sat behind the desk and did nothing. I always use u haul, but this made me want to go elsewhere. I will not use this experience to make that call but this was the worst customer service I have had I a while.

GERSHOM W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELIQUE F.  |  Expérience générale 
Évaluation :
2

The young man who reserved my unit was friendly, professional, and helpful. However, the young lady who checked me in was indifferent, unfriendly and unengaging. She neither smiled nor thanked me for my service. Additionally the office area is much too cluttered and hazardous and the loading dock platform had jagged something or other hanging around the edge in some areas and there were loose rocks in the parking lot near the front, which one of my helpers almost tripped over. These issues lower the rating considerably for my experience and made me reconsider using the more professional, safer, and convenient higher priced Extra Storage Space.

Doris W.  |  Premières impressions 
Évaluation :
5

Rodrigo (Mgr) and his entire team was amazing while I had my unit there for almost two years. Rodrigo went above and beyond for me and my family after we lost everything been owned in a apartment fire... I can not thank him enough, you never where or who you're blessing will come from or though. Be kind, be grateful, be compassionate their is someone going through something worse than you are. So, I sincerely thank Rodrigo and his team for a job well done.

Nicole G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rita R.  |  Premières impressions 
Évaluation :
1

I don't trust your auto pay system … I have been charged late fees when funds were in my account for the month of July! I now will call every month to make sure it is done correctly! Note this just happened for the month of July check may history

Robert T.  |  Premières impressions 
Évaluation :
3

We were told that we would receive a prorated reimbursement due to moving out at the end of the month but not getting to the facility to turn in the card before the next draft occurred. Now, a manager is saying that's not how things work but the representative confirmed that he told us this. The location is secure but my gosh, it smells like a dead animal in there. DNR

Amber Q.  |  Expérience générale 
Évaluation :
4

There was a time where I felt they could have waived the late fees as a courtesy, and they refused. In today's economy anything helps.

AMARILLIS M.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jazzlyn B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Audra W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda E.  |  Premières impressions 
Évaluation :
3

The billing and communication is not what i expected. I would not recommend based on that since everywhere you look a new storage cluster is being built.

Clarence A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maureen E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen S.  |  Expérience générale 
Évaluation :
5

I've been a customer for 5 years and I never had any problems with the staff or the facility. If you pay your bills on time

JOSEPH J.  |  Expérience générale 
Évaluation :
5

The owner was very accommodating and got me in and out within minutes

shannan s.  |  Premières impressions 
Évaluation :
3

I just didn’t like that it took them a week and change to realize I moved out my unit & tried to charge me plus added a late fee .

Jodi E.  |  Expérience générale 
Évaluation :
3

No place to park. All the workers cars were blocking the loading docks. That made it very very difficult to load a 10-ft truck.. Also no one showed us were our storage room was. They just gave me a piece of paper and highlighted it.

Audra W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyesha F.  |  Expérience générale 
Évaluation :
2

The second unit - which I had booked online - had no lock inside as promised according to the rep. When I went to the office, I realized I needed an additional (3rd) unit. The rep decided it was more important for her to sell me my third unit and THEN charge me for a lock, rather than to inform me that I would get a free lock if I stood there and booked the unit online. She knew it and decided not to give me that option. Even when I mentioned it after the sale. Bad business.

ANTOINETTE E.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER L.  |  Premières impressions 
Évaluation :
3

Just about every time i went into this storage place it smelled like a dead rat. i'm not sure what is being done about that but the smell is enough to make you want to puke. the staff are very nice however i didnt appreciate knowing there was a possibility mice were running through my things. i had the wings of a dead cockroach when i removed my things from storage. that did it for me. :(

Andrae V.  |  Expérience générale 
Évaluation :
3

It smelled like something rotten by the enterence. The u-haul truck I rented was in bad shape. Broken side mirror and attached with a duct tape and that is a security concern. I brought it up to one of the employee. He was a nice guy and took care of it right away.

Ilham P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP B.  |  Expérience générale 
Évaluation :
5

i ALWAYS HAD GREAT SERVICE FROM GREAT STAFF MEMBERS.

PIERRE N.  |  Expérience générale 
Évaluation :
5

I moved from New York in 2004. I had 3 storage units. I had a hard time financially but was able to maintaine my storage units. After almost 17 years of storage I decided to clear out the units and go through my stuff and be a blessing to someone. Thank you for securing my belongings all these years.

PATRICIA A. R.  |  Expérience générale 
Évaluation :
1

If there were a star rating below 1 I will rate it as that. This storage facility have no type of loading and unloading space. Every time I went there were no parking, there was always an odor very horrible, it smelled like death. The employees there seem to be all young and playful (speaking only on the young ladies). I will never deal with U-Haul storage again...

Machele G.  |  Expérience générale 
Évaluation :
1

Called in to get 10x15 - said they had one. Get there and they only have 2 10x10s so I rent both. Get up to the units and they're both 5x10s - this was a Monumental waste of time!

Tisha R.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

wilecia g.  |  Expérience générale 
Évaluation :
5

The staff explained everything clearly and left none of my unanswered

William P.  |  Premières impressions 
Évaluation :
5

The staff at this facility was AMAZING!!!!! They helped me with everything I needed and asked for.

Machele G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kozman s.  |  Expérience générale 
Évaluation :
5

Taken care of efficiently and effectively! Very knowledgeable staff!

Tamara D.  |  Premières impressions 
Évaluation :
5

Easy in and easy out no issues even if I was late on my payment they were never rude and I respect that this crisis has people unable to pay on time not because they are irresponsible but because there is no money at times.

Michelle E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Van D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felicia H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felicia H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHANNRELL S.  |  Premières impressions 
Évaluation :
5

Very convenient, workers helpful and friendly, overall unit was kept clean

ellen s.  |  Expérience générale 
Évaluation :
5

I was sad to leave, but, life happens. After more than six years with a storage unit, it was time. My experience was nothing short of awesome. The staff was always friendly, professional and knowledgeable when I needed them. Wishing you all the very best.

NEDRA N.  |  Expérience générale 
Évaluation :
1

During a pandemic and financial hardship of job loss uhaul helped with just delaying a payment in 30 days...unlike every other company that gave much more time.

Tarsheem T.  |  Expérience générale 
Évaluation :
5

THIS STORAGE FACILITY IS HEAD OVER HEALS ABOVE A DIFFERENT FACILITY WE RECENTLY USED. Thank you for the clean facility!!

Ronald W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID L.  |  Expérience générale 
Évaluation :
2

I am wondering why I paid for climate control when everything had MOLD! Make sure to get the insurance......

Ryan o.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Inels B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gino S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Byron B.  |  Premières impressions 
Évaluation :
5

This facility is great - clean, convenient and friendly.

Greg O.  |  Expérience générale 
Évaluation :
4

only comment is that the area to move trucks around is pretty tight for a novice.

Ronald W.  |  Premières impressions 
Évaluation :
4

The only thing was, some guys called me to ask, if I had two storage units. I said yes but when I came back to the storage, they had cut off my lock, and nothing was on my unit 1605. Thank goodness nothing was missing. But that was a big time error!!!! They removed my lock and did not replace it. I told them that I had the two units? Big Mistake!!!!

Valerie W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

louise b.  |  Premières impressions 
Évaluation :
5

Great location, staff and facility.

Greg O.  |  Premières impressions 
Évaluation :
3

Only hiccup was moving out and not having 24 hour access that I paid for immediately available to me which caused me to have to pay for a extra day for movers and truck.

jeffery r.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NATHANIEL S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

josius t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quinndricka C.  |  Premières impressions 
Évaluation :
4

The hours of access are not the best. Additionally I don't rate excellent because I believe there is always room for improvement!

KEVIN H.  |  Expérience générale 
Évaluation :
5

Merci

Jaqueline H.  |  Expérience générale 
Évaluation :
1

Georgia location was great but when I picked up my U-Haul truck and Virginia it was horrible they did not charge for the hitch they put the wrong name on my account thenI had to come out of more money the experience was the worst I've ever imagined I did not like the fact that I had to pick up the U-Haul in one spot and go all the way across town to pick up the hitch I hope no one never have to experience the Heartbreak that the stress level that I experienced during my move.

Paulette S.  |  Premières impressions 
Évaluation :
5

Loading/Unloading dock at the perfect height. The furniture carts incredibly helpful and convenient. The facilities immaculately clean. The elevator conveniently located and a great size. Great experience!

Dave V.  |  Premières impressions 
Évaluation :
2

The morning staff ladies and gentleman were pleasant and eager to help. The afternoon crew seemed bothered and short tempered. I had to call customer service just to get an answer to a general question because the guy who checked me out was irritated and dismissive. I won't use this facility again.

Edmony C.  |  Expérience générale 
Évaluation :
5

Very Professional & inviting atmosphere. We are glad we picked this facility.

Nelson B.  |  Premières impressions 
Évaluation :
5

Excellent

akeveya S.  |  Premières impressions 
Évaluation :
4

Prices are too high!

Denise D.  |  Expérience générale 
Évaluation :
5

GREAT EXPERIENCE

Kimberly B.  |  Expérience générale 
Évaluation :
5

Everything was great!! Thank you

Jennifer G.  |  Expérience générale 
Évaluation :
5

UHaul employees were prompt, efficient, and went out of their way to provide two storage units close together, and they made sure that I was comfortable with my rentals. Top notch people!

Frank R.  |  Premières impressions 
Évaluation :
3

Ok

Linda J.  |  Expérience générale 
Évaluation :
5

Accommodations were clean, staff was professional, service was good

Yvonne P.  |  Premières impressions 
Évaluation :
2

The check in clerk needs customer service training. Serria was dis interested during the entire process. Totally lacking or understanding serving the customer. She is knowledgeable of processes and.

James W.  |  Premières impressions 
Évaluation :
4

The manager on duty yesterday had been working with me for the past month. He was kind.

katina j.  |  Expérience générale 
Évaluation :