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Agu M | Overall ExperienceSelf Storage Units in Snellville, GA, 30078
U-Haul Moving & Storage de Hwy 124
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U-Haul Moving & Storage of Snellville
2161 Hewatt Rd, Snellville, GA 30048 View Available Units3.1 miles from this location -
U-Haul Moving & Storage at Pleasant Hill Rd
1290 Pleasant Hill Rd, Lawrenceville, GA 30044 View Available Units7.6 miles from this location -
U-Haul Moving & Storage of Lilburn
140 Rockbridge Rd NW, Lilburn, GA 30047 View Available Units8.1 miles from this location -
U-Haul Moving & Storage at Jimmy Carter
5365 Jimmy Carter Blvd, Norcross, GA 30093 View Available Units11.2 miles from this location
Évaluations des unités d'entreposage par les clients
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- 4,0 - Cote moyenne des clients
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I have been charged twice and can’t get anyone to tell me why.. the storage size online doesn’t match the storage size at the facility.. there is only limited space for loading and unloading..
Shawn B | Online Move InThere were rats that got in a few of my boxes unfortunately.
anthony b | Overall ExperienceEmployees park in customer area to load and unload
Scott L | Overall ExperienceOUTSTANDING
Tes W | Overall ExperienceThe only thing that I had a problem with is when I lost my key to. Lock that I got from them I was told I would have to come back the next day for them to cut it off also I would have to pay for it to get done .
AYTRA T | Overall ExperienceWhat a great group of men that were working with professional supers manners. Give them some extra perks. Super duper helpful. GO Uhaul Scenic Hwy. Thank you for keeping my items safe the entire time frame…..
RICHETTA R | Overall ExperienceGreat customer service and great value for the storage space.
Raymundo B | First ImpressionsThank you for everything.
Clay H | Overall ExperienceIt could be a little better you have homeless people hanging around not knowing if there doing anything out of the ordinary like breaking an entering.
KATWAONA N | Overall ExperienceThe manager was not nice or helpful. I was told by the agent over the phone that I could have a few extra days to remove my things without being charged. When I got to the physical location, the worker there was willing to let me pick my things up as well without being charged being that it was a few days after my due date. After he attempted to clear it with the manager, the manager came in looking angry and said absolutely not. He didn't care what I was told by the agent over the phone, he wasn't going to honor it. At the same time I'm attempting to save money being that I just paid a security deposit, first month rent, utilities & a uhaul, he refused to be remotely sympathetic and was actually really rude. He made a bad situation, worse.
Stephanie D | Overall ExperienceI would have given an excellent rating unfortunately I am going to give an average rating. This all boils down to disposal of trash, this particular facility doesn’t have an adequate means for storage unit customers to dispose of trash. The receptacle that is provided is located in proximity to their maintenance area where they work on their equipment (the receptacle itself is quite small as well). On top of that there is an inconvenience fee that’s charged of $10.00 dollars in order to use it. Plus there’s also a fine of $100.00 that’s charged for disposal of trash that’s deemed unacceptable (what is U-Haul’s definition of unacceptable trash to be dumped in your small trash receptacle?) As far as the trash I left inside of my storage unit, it was advised to me by Mr. Guerrero (general manager) that I would be charged $25.00 dollars per item for the removal of the trash that was left behind. The trash in the unit was organized in a manner that would make it easy for removal out of the unit. Mr. Guerrero further explained after I showed him a picture of the trash that was left behind in the storage unit the estimated total of removal of trash would be between $800.00 to $1,000.00 dollars which to penalize a customer who left trash in the unit in an organized manner for your personnel to clean out to me is a bit outrageous. Another reason why I’m leaving an average rating is due to the fact the monthly rate for a fourth time is going up on the unit. Originally when I had rented the unit back on March 10, 2021 the monthly rate was below $100.00 dollars which was very much reasonable and with in my budget. The previous monthly rate increase to $114.95 and now had I kept the unit beyond the move out date of November 7, 2024 and past the December 7, 2024 which the rate is increasing to $119.95 is sending customers the message that it’s not viable to keep a storage unit at your facility especially those customers who rent 5x10x11 storage units. U-Haul is a large company with worldwide presence just as much worldwide presence as Walmart, in order to keep customers like myself happy would be to give instead of take. Give us a designated area closer towards the storage units for us to be able to discard trash our trash as opposed to making us pay money to use the trash receptacle ($10.00 in todays world can make or break somebody) Other than what I’ve stated in my comments, I was very happy with the service that was provided. Mr. Guerrero is an amazing General Manager of this facility and the staff is very friendly and professional.
Matthew L | Overall ExperienceMy Son had this storage for a long time and we found everything in perfect shape. We’re so happy he chose UHAUL and we thank you for making a safe storage. Whit has passed away and we are sending boxes to Idaho to a favorite cousin. Blessings and best wishes, Whit’s mom, Letitia DuVall Chapman
WILLIAM S | Overall ExperienceI had no problems with storing my items here. The transition from move in to move out was smooth!
Danielle H | Overall ExperienceCustomer service was outstanding!
NANDI M | First Impressions