Évaluations des clients U-Haul Moving & Storage at I-17 and McDowell

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at I-17 and McDowell

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Quinisha R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

David A.
Évaluation :

Le client n'a pas laissé de commentaire.

Richard B.
Évaluation :

pick up was easy and quick

ZACHARY EUGENE G.
Évaluation :

Le client n'a pas laissé de commentaire.

Edward B.
Évaluation :

Time will tell.

Edward B.
Évaluation :

This is incompetence on all levels. All Uhaul needs to do to get back to the roots of great customer service is not bully people who complained and not with hold their money which is theft. Moreover, not create red lines policies to demand a deposit when none was ever needed. I pray to God for you to get back on track. Great luck!

Nicole P. | Expérience générale |
Évaluation :

All was well except your ceilings are not real ceilings, they are metal grates, so everything was covered in dust. It was really disappointing to have to haul everything out and clean it all. I would never do this again.

Raymond M.
Évaluation :

My negative ratings are based on trying to schedule the u boxes delivery. It was very poor. I started on a Tuesday and finally got delivery on Saturday. I made numerous telephone calls and with your telephonesystem spent considerable time on hold. I was calling the telephone number on the receipt I received on my storage payment. You won't believe the procedures I was told. I even was given the phone number of a forklift driver. Fortunately the phone was answered by Kyle, a general manager, and he couldn't believe what I was being told. If I didn't get Kyle I believe I still won't have my uboxes. Kyle and a lady named Julie, I believe that was her name, took it upon themselves even though they had nothing to do with uboxes and finally got the boxes delivered. Very poor service.

Kenneth M.
Évaluation :

Everything from Seattle to Phoenix was FLAWLESS. I dealt with 4 different staff in person and several over the phone; every one of them was professional, helpful and friendly. I am currently setting up a move from FL to AZ and I will be using U-Haul again. Thanks!

HEATHER J.
Évaluation :

Once again the staff at the uhaul moving and storage of paradise valley at 4110 E bell road were exceptional. I was unable to figure out how to have my review directed at that store but I hope this is seen by somebody because the manager Rod thierauf was absolutely the best employee you have. The guy deserves a raise.

Jamie r. | Expérience générale |
Évaluation :

Need climate control.

Edward B.
Évaluation :

David made me feel uncomfortable by saying, "Let's get you out of here quickly, because I know you don't want to be around me any longer than you half too." He demanded my ID to speed of the process inputting my information in the computer. Because of my fear of catching Covid 19 I cleaned my ID once returned. I the bright side Ian/Evan was quick and professional. Is this going to be the norm with David?

Chloe L.
Évaluation :

I had several transactions with uhaul this week. First time using you in years. Every thing we needed was screwed up.

PAUL U.
Évaluation :

DAVE THE GENERAL MANAGER AT THE 19th AVE & MCDOWELL LOCATION SHOULD BE FIRED FROM YOUR COMPANY! NOT ONLY HE IS THE BIGGEST TOOL IN YOUR "ABUSE AUTHORITY" DEPARTMENT, BUT YOU HE IS A DICTATOR IN THAT STORE TO TELL YOUR CUSTOMER WHAT TO DO BESIDES RENTING! HOWEVER YOU TELL HIM TO SO YOUR JOB; HE RESPONDS BY SAYING, "YOU DO NOT TELL ME WHAT TO DO, YOU CAN JUST LEAVE MY STORE!" DAVE NEEDS A REAL HARD SMACK UPSIDE HIS HEAD! JUST BECAUSE I AM NOT BRAINWASHED INTO FEAR TO HAVE TO WEAR A MASK FOR SAFETY, IT I RATHER DISCONCERNING THAT UHAUL WASTED MONEY ON A PLASTIC SHIELD THAT GOES FROM THE TOP OF THE COUNTER, ALL THE WAY UP TO THE CEILING! NOT TO MENTION, HE IS WEARING A MASK; WHICH DAVE IS UAHUL POLICY, NOT MY POLICY! YOU ARE THE ONE SUPPOSE TO WEAR THE MASK, NOT ME, THE PAYING CUSTOMER. YOU RATHER LOSE BUSINESS, THAN DO YOUR JOB THAT YOU GET PAID TO DO! DAVE, NOT ONLY IS INCOMPETENT, BUT PROVES HE IS NOT WORTHY OF MANAGER MATERIAL. WHAT IS HIS QUALIFICATIONS? HIGH SCHOOL BULLY?

Kristan F.
Évaluation :

I originally made my reservations at the downtown location, but due to a customer not bringing a truck back on time my reservation was moved to the 17 and McDowell location right away, and the Uhaul personnel were on top of it, so it was no problem at all. Great service all around.

STEPHANIE C.
Évaluation :

Le client n'a pas laissé de commentaire.

Maria M.
Évaluation :

This particular location was fine but my overall experience was horrible, I rented my truck for pick up at a specific location because it was close to me and they sent me to 3 different locations because they drop it off appearently at the wrong location and the third time I was sent to the wrong location ... a discount would have been nice 😡

Joseph M.
Évaluation :

Le client n'a pas laissé de commentaire.

NYANDWI E.
Évaluation :

Le client n'a pas laissé de commentaire.

Gabriel N.
Évaluation :

Le client n'a pas laissé de commentaire.

MURSAL A.
Évaluation :

Le client n'a pas laissé de commentaire.

Justin C.
Évaluation :

Extremely professional and knowledgeable, both check-in and check-out. These employees are an asset to the company.

evangeline M.
Évaluation :

Need more of an instructions. The place was closed when the truck was returned. I didn't know where to put the equipment. Video needs to be updated.

Martin G.
Évaluation :

Le client n'a pas laissé de commentaire.

Barbara W.
Évaluation :

Nothing at this location. They were honest and accomodating.

Scott M.
Évaluation :

Usb ports in the truck did not work. More intuitive stereo like Bluetooth. Build in GPS.

JEFFREY C.
Évaluation :

Nice staff

Elizabeth F.
Évaluation :

Hire better staff.

Michael L.
Évaluation :

Le client n'a pas laissé de commentaire.

LISA W.
Évaluation :

Le client n'a pas laissé de commentaire.

Nancy S.
Évaluation :

Le client n'a pas laissé de commentaire.

santos R.
Évaluation :

Le client n'a pas laissé de commentaire.

Karyn S.
Évaluation :

Le client n'a pas laissé de commentaire.

DEDE F.
Évaluation :

Nothing, they're fabulous. My ubox was hooked up to the truck ready for me, staff was efficient and nice and rental and pickup was painless. Your employees always go above and beyond.

ROBERT N.
Évaluation :

Tried several times to get thru on the phone, when I finally got a representative on the phone I got cut off shortly after. Drove to store to make reservation. When picking up the agent was none too friendly and bumped my return time to 24 hours after I walked in the door, not when I left with truck.

cheri B.
Évaluation :

Le client n'a pas laissé de commentaire.

LASHAWN R.
Évaluation :

I didnt get to rent the trailer, and I'm still being charged

ERNEST G.
Évaluation :

I was charged a second day when showing up 2 hours late. I was told I could even drop it after hours It would be one day only. If I would have know there was a second day charge I would have used it a second day. Just dont thinkt he charge is fair. (Trailer worked great)

WILLIAM R.
Évaluation :

waited more than a half hour for anyone to show up. they had a poor attitude. acted as if they were bored with their job. did not explain anything about the equipment i rented. and when i returned the equipment, had to wait again for service.

JORGE M.
Évaluation :

Le client n'a pas laissé de commentaire.

oliver E.
Évaluation :

Le client n'a pas laissé de commentaire.

Marei K.
Évaluation :

A great experience

Edward B.
Évaluation :

The young lady was awesome! I was a few minutes late and she still took my reservation.... Great customer service! The person who put on my hitch was awesome too. Keep up the great work.

Theran K.
Évaluation :

Employees untrustworthy. Overcharged. Lied too. The company I work for spent 2,500.00 back in February. Ill advise the company I work for when they move me again here shortly not to go with u haul because of how I was treated and taken advantage of.

mike C.
Évaluation :

Quick pick up of the trailer! It was clean and ready to go. Thank you

Daniel H. | Expérience générale |
Évaluation :

We arrived from California to empty our storage unit only to find ALL of our furniture COVERED in a thick layer of dirt and dust due to their current construction. It scratched our wood furniture and our TV. Our couch was covered with the greasy dust and we had to pay a professional to come clean it for us before moving it into our new hone. When we asked if there was an compensation for the damage to our furniture we were told "No, sorry, it's just how it is." I asked for the manager to call me the next day and I was told that he would, but no one called. We have used this facility for years as our daughter is a student at GCU and we would store her things here every summer when she came home. Very, very disappointing.

Larry J.
Évaluation :

Le client n'a pas laissé de commentaire.

Freddy H.
Évaluation :

Le client n'a pas laissé de commentaire.

Jennifer M.
Évaluation :

Customer service at time of pickup was really poor. Both employees were wearing earbuds and seemed bothered by our arrival. We rented a trailer for 24 hours, and she shorted us 20 minutes. We hadn't even connected the trailer yet and already had less than 24 hours until return deadline. Then she was really unclear about where we were supposed to move our vehicle. Your employees can make or break the experience. In this case, the employees weren't doing you any favors. On return, however, my husband interacted with a different employee and had a much better experience. Still, we won't be going back to this location.

John K.
Évaluation :

Le client n'a pas laissé de commentaire.

Jason A.
Évaluation :

Great staff. Quick and professional.

MIGUEL G.
Évaluation :

Le client n'a pas laissé de commentaire.

Mike B.
Évaluation :

Le client n'a pas laissé de commentaire.

Jacob C.
Évaluation :

Le client n'a pas laissé de commentaire.

PAUL R.
Évaluation :

Le client n'a pas laissé de commentaire.

richelle V.
Évaluation :

Le client n'a pas laissé de commentaire.

Brian D.
Évaluation :

Le client n'a pas laissé de commentaire.

KENNETH B.
Évaluation :

Great customer service

Napoleon S.
Évaluation :

Le client n'a pas laissé de commentaire.

AUBREY M.
Évaluation :

Le client n'a pas laissé de commentaire.

treche F.
Évaluation :

I will NEVER use the U-Box service again, and after this experience it is unlikely that I will even rent a truck from them again. The U-Boxes are TINY. I have a studio apartment and my things did not fit in the box. I had to order a second box to fit my things. The second box didn't ship with my 1st box (an error on U-Haul side). This caused major confusion because many agents couldn't pull up the 2 different contracts. I can't even count how many people I spoke with. There were a few customer service agents that I spoke with who were helpful, but overall this experience has been a nightmare. I called spoke to someone in the organization 20+ times. I would call and wait on hold for 20 minutes, I would explain my situation, they would say "okay let me look into this for you" and then cold transfer me, repeat this process multiple times per phone call. There were 4 different occasions that I was told a manager would call me back and they never did. There was rarely notes in the system so I had to explain myself over and over again. I asked for my calls to be pulled and reviewed 3 different times and they never were. U-Haul doesn't really communicate across different states and locations, so I was transferred and ran around constantly. I have told everyone who will listen DO NOT USE THE U-BOX SERVICE, pay the extra money and go somewhere reliable.

neeiaz Y.
Évaluation :

Le client n'a pas laissé de commentaire.

Paris M.
Évaluation :

Clean, efficient, courteous I will keep using these folks every time. Totally unlike the 24th St and McDowell Rd location.

Veronica A.
Évaluation :

Le client n'a pas laissé de commentaire.

Reginald W.
Évaluation :

Le client n'a pas laissé de commentaire.

RONALD R.
Évaluation :

Manager was completely overwhelmed with to many people in line. I rent trailers frequently for 25 hours. He left during my contract and I never was told this trailer had to be back in 6 hours for the same price as if I rented like all the other times for 24 hours. So I ended up paying double even though I returned it we'll before what I have always been used to within 24 hours. When is asked upon return if trailer he was rude and told me u was absolutely wrong and he went through entire contract with me in person. I request you review the video of me checking out trailer. I will proceed with a really bad social media revue if this location if I do not receive a response by next Wednesday. A completely dissatisfied long time customer. Ron Robinett. 916-662-5179.

Michelle E.
Évaluation :

Le client n'a pas laissé de commentaire.

Britta A.
Évaluation :

This was the worst Uhaul location I've used. I knew I would need to get into my Uboxes before they were shipped, so I called the day before, as you're supposed to, and was assured that I could stop by with my items any time the next day. Instead, the dealership called me the next day to announce that they had decided to do maintenance on the warehouse and I would have to come before 4:00. Since I was, you know, in the middle of moving, I only got this message about 30 minutes before the cutoff, forcing me to suddenly drive to the other side of town, leaving behind a number of items that I needed to put in the box and could not yet, and massively disrupting my moving schedule. Staff was hard to find, pissy, and unhelpful when I arrived, and I had to repeatedly demand they let me access my box, despite barely making it before their sudden deadline. They whined that they had "been calling me all day" about this. (They had called me once, at noon.) I wound up having to throw out some belongings I had planned to ship but could not pack until later that afternoon. I've previously had great experiences with Uboxes, but not here.

JOSE S.
Évaluation :

Le client n'a pas laissé de commentaire.

Aracelia T.
Évaluation :

The staff were amazing, excellent customer service as well as the location on camelback and 43rd ave because they referred me over to McDowell

ALEK R.
Évaluation :

Le client n'a pas laissé de commentaire.

DEBORAH D.
Évaluation :

Le client n'a pas laissé de commentaire.

Julia H.
Évaluation :

When I picked up the truck I reserved, the lady (Diana) went over her "normal instructions" so quickly and did not make it clear that I would have to return the truck to the same location that it was rented from. When I went in at the time of my return to discuss the matter with her, she was very rude and insisted that she "knows what she said", and that inadvertently in what she "always says to renters" she leads up to the fact that the rental is to be brought back to that location. She was very unwilling to listen to anything I had to say. I will not be returning to this location, and possibly may not use U-Haul again, either.

James M.
Évaluation :

Le client n'a pas laissé de commentaire.

John J.
Évaluation :

Le client n'a pas laissé de commentaire.

DONALD W.
Évaluation :

Le client n'a pas laissé de commentaire.

Ernestina J.
Évaluation :

Horrible representatives and truck seats where full of nothing but dog hair and was not able to report in the app. App was horrible as well had trouble with pictures and location.

LARRY W.
Évaluation :

Everything was right on target our reservation, our truck , our online experience . But there was one thing that almost ruined the entire thing . The female behind the desk that refused to smile I fact she was very rude and acted like she hated my guts . Her very degrading personality would make me avoid this location the next time I'm looking to rent a uhaul . I felt very unwelcome and unappreciated not once did this girl say thank you or smile . She obviously couldn't be bothered with us and acted as though she had never seen such trash and acted as if I annoyed her coming in asking for a truck . If she is that unhappy at work why make her work up front fm with the customers . She would be lucky to haVe a job if I was her boss and saw how she treated us . Very unprofessional . This beyond just another bad day this girl has issues .

STEVEN R.
Évaluation :

Le client n'a pas laissé de commentaire.

Donna C.
Évaluation :

Le client n'a pas laissé de commentaire.

Alejandro R.
Évaluation :

Le client n'a pas laissé de commentaire.

Shamell P.
Évaluation :

I think the customer service people at the front desk r way to rude and really don't care about people as long as they r renting u hauls I think that's there only reason. I would never go to this location VERY RUDE PEOPLE UGHHHHHHH NO SMILE NO WELCOME AND A LOT OF ATTITUDE. NEVER AGAIN

Phillip P.
Évaluation :

Le client n'a pas laissé de commentaire.

Edward B.
Évaluation :

This great guy gave me a break. Thank God for him. Keep up the great work lady and gentlemen. Until next time.

Donte W.
Évaluation :

Le client n'a pas laissé de commentaire.

GILBERTO A.
Évaluation :

Very helpful and fast great service

Scott L.
Évaluation :

Le client n'a pas laissé de commentaire.

Gary C.
Évaluation :

All good! No improvements.

VICKI J.
Évaluation :

Le client n'a pas laissé de commentaire.

Prabhuvaram M.
Évaluation :

Trailer brake lights didn't work well but the tech said he fixed it and all was well. As we drove during night turn signals Driver side didn't work. Had to take it to a U-Haul in Modesto CA. Turn signal was fixed but running light didn't work.

Michael D.
Évaluation :

I prefer an outside dealer rather than a u-haul store

Luis F.
Évaluation :

Le client n'a pas laissé de commentaire.

Federico S.
Évaluation :

Problem was in the reservation. Someone messed up reservation or did not inform me properly of the change of reservation location. One of The chain of the Tow Dolly was also too tight. Hard time to remove it to hook to the frame of my tower car.

Calin O.
Évaluation :

Nada, worked quickly and professionally, hope I don't have to move again for a while, if I do I'll stop back.

EDWARD B.
Évaluation :

Keep up the consistency. Great job!

Kyle J.
Évaluation :

Le client n'a pas laissé de commentaire.

Annamaria C.
Évaluation :

Le client n'a pas laissé de commentaire.

GIORGIO R.
Évaluation :

Send us an address for the drop off location.

MARK DOUGLAS H.
Évaluation :

Le client n'a pas laissé de commentaire.

VICTOR B.
Évaluation :

I don't know how can you improve rude people and behavior agains me by denying rent me a one way Opentrailler I spend 3 hrs because of you 2 stupid employees there

JAVIER D.
Évaluation :

Le client n'a pas laissé de commentaire.

DONNETO B.
Évaluation :

Get a friendly cashier. The lady inside behind the computer was very unprofessional

ROGER P.
Évaluation :

Your app had a few problems, but your customer service phone person solved it

EDWARD B.
Évaluation :

From beginning to end they got it right. Congrats! Thank you.

Cleo W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

David W. | Expérience générale |
Évaluation :

The staff was unfriendly, and not very helpful.

Sean B. | Expérience générale |
Évaluation :

In general, my experience with U-Haul's storage was good. Unfortunately, when I removed my contents from this location everything was filthy/caked in dust in what appeared to be debris from wood-saw/construction on the interior of the storage unit.

Wayne W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Christopher G. | Expérience générale |
Évaluation :

Staff was amazing.

DARIN J. | Premières impressions |
Évaluation :

Representative was friendly, professional, knowledgeable, and made it super easy and quickly to get everything setup for us! Big plus too was that our storage unit was 1st month free &it was clean!

Toni M. | Premières impressions |
Évaluation :

David Gilmore was very loving person

Christopher G. | Premières impressions |
Évaluation :

Manager was amazing!!!! Best service I've had in a long time from anywhere. Major kudos to the manager and the staff

Jessie C. | Premières impressions |
Évaluation :

Best service ever I would suggest this place to any one needing storage didn't have what i wanted but i still got a great deal on 1

Ben Z. | Expérience générale |
Évaluation :

We loved our time with U-Haul! I would recommend them to anyone looking for incredibly high quality facilities

christopher t. | Premières impressions |
Évaluation :

The manager was super helpful i really liked the guy.

SHANNON C. | Expérience générale |
Évaluation :

great staff

Tina H. | Expérience générale |
Évaluation :

A young friend of mine needed to be packed and out of her house in 2 days thanks to uhaul we were able to accomplish that! They were very helpful and had great deals!! Thanks again uhaul! ❤️

Tina H. | Premières impressions |
Évaluation :

Diana was a wonderful help! She was very swift but thorough. Great job! I would definitely recommend this place to anyone I cared about. Thx u haul

Jasmine J. | Expérience générale |
Évaluation :

Friendly staff

Ron W. | Expérience générale |
Évaluation :

I moved out and told manager He said it was all taken care of. A few days later: another months rent was stolen from my bank - I complained to the Corp office - nothing has been done- refund?

James B. | Expérience générale |
Évaluation :

All employees exceeded expectations

terry t. | Expérience générale |
Évaluation :

The U-Haul and U-Box service was amazing in both Phoenix, AZ and Montgomery, IL. The furniture arrived without damage. The U-Haul staff, particularly the manager David, was excellent.

terry t. | Expérience générale |
Évaluation :

I was impressed with every one I met at U-Haul in Phoenix, AZ and in particular David the manager. They did an amazing job and we are very happy with their help and support.

Non reviews have been submitted for this location.

Retour
Haut de la page