Customer Reviews for U-Haul Moving & Storage at I-17 and McDowell

1 521 évaluations

2235 W McDowell Rd   Phoenix, AZ 85009

(623) 209-7353

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(623) 209-7353

2235 W McDowell Rd
Phoenix, AZ 85009

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le meilleur

LISA R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerensa V.  |  Premières impressions 
Évaluation :
5

Great job by the staff . Thank you all .

JASON S.  |  Premières impressions 
Évaluation :
5

Customer service from all the employees that day was great! Very knowledgeable and helpful. Definitely would rent from that location again. Very satisfied overall!!!

ANGELA S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Abdulloh M. 
Évaluation :
1

Took way to long to close out the storage room. App said 48 hours but it took 2 weeks

CHRISTOPHER T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy O. 
Évaluation :
1

Horrible customer service lack of answering or being assisted in person . Card for access didn't function.

Edwin G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassandra Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

veronica R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debra A.  |  Premières impressions 
Évaluation :
5

I walked into the store and was immediately assigned a person to help me return the trailer. The gentleman was pleasant and very helpful detecting the trailer while asking if I liked the rental. I told him I was very impressed with the trailer and discussed the roll up door difficulty issue.

GREGORY E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohanad S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre H. 
Évaluation :
5

Excellent service!

Shawn S. 
Évaluation :
5

Nyla was friendly, professional and a pleasure to work with. Excellent!

Roberto G. 
Évaluation :
5

Everything went great.

Anthony A. 
Évaluation :
5

You guy's are great.

Robin H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NAZAR A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andy D. 
Évaluation :
5

The process was quick. They are very friendly and helpful. But schedule of access needs to be open longer on the large sliding door. Need to let movers know the larger door is open and closed at a certain time or put schedule on entrance to storage.

Roberta T.  |  Premières impressions 
Évaluation :
4

The truck had no gas, seems it needs an oil change, and was not dirty on the outside. I know that they were really busy at this location, however, a little attention to detail when it is slow could help.

Gustavo P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey P. 
Évaluation :
5

The manager specifically, the guy whom did my contract was, curtious, conversant and generally outstanding. All at the counter were very busy and handled the rush very professionally. The new storage building supervisor was very organized and motivated. A well trained crew

Robert S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIARA H.  |  Premières impressions 
Évaluation :
5

There was a problem with my online reservation in the system, but that didn't stop the excellent folks here from getting me set up in a unit right away. They were friendly and also managed to get me the same discount I had online. 10/10 would rent here again!

AUSTIN W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

barney t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel M. 
Évaluation :
1

worst uhaul ever, went there before my return time and found out that they gave me the wrong van. when checking in and trying to get a van the sales associate left for 10-15 minutes. worst uhaul ever.

ELENA L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joel L. 
Évaluation :
5

My empty ubox arrived early and I was not notified so my moving help was delayed in coming to load. I called three times to find out when my box was going to be delivered and was told the window was still open when it had been delivered hours earlier. I would like to have been given the correct information and better yet, I wish someone had called me when it was delivered.

Sandra T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rustin C. 
Évaluation :
2

I had a reservation and when I went to pick up my trailer they told me they didn't have one. I went to 3 different location's only to be told the same thing

mark P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jecories W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUBEN C. 
Évaluation :
3

Have cashiers at both stations to help customers. Confirm if dolly is something still interested in, if selected with reservation made by customer online. Before cancelling reservation bc customer late to pickup truck, try calling first.

Kim T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ena M. 
Évaluation :
1

I was there over an hour in line waiting thru previous customers' issues. I finally got checked in with issues during my checkin just to go out to a truck that had no gas. My paperwork reflected 3/8 of a tank. If that was the case, the truck would not have indicated empty upon leaving the lot. Had to gas up before heading to my appt which I was already late for. Then I was called the next day to return the truck I had returned the evening before. I was also charged almost $30 for gas when I returned the truck with more gas than I recvd the truck with. Returned truck 1/4 tank full. Waiting for manager to call me to rectify charge.

Candace B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ariba S. 
Évaluation :
5

Costumer service was very good.I was not satisfied when I turn in the keys and the gentleman told me my total bill was $86 and the young lady that rented me the truck told me it was going to be $56 total

juan G. 
Évaluation :
2

After waiting in line for over a half hour, I finally got the keys to the truck. Only to find out it had already been rented to another person, and there was another truck parked in front of it. So the gentleman and I went in and waited on line again to get helped. They ended up giving me the original truck and hime the one that was blocking my way. Turns out his truck didn't work so we went back in to fix it again.By then I had wasted so much time that it would be very difficult to get to the where I needed to be in time so the person behind the counter told me to just call the 1800 number to make sure I didn't get charged. After waiting for over 30 minutes on hold I have up. I went to get the van the next day only to find out that the system showed I was late returning the van that I couldn't even move the day before. The girl got it all squared away for me but it should have never gotten to that point to begin with. I spent so much time in that place and lost a whole day of moving. Ohhhh and I didn't get the dolly. But didn't feel like waiting another 30-40 minutes and shaving time off of the 4 hours I had. There was a 50 dollar guarantee, and the truck definitely was not ready that day.

Sophia P. 
Évaluation :
1

Picking up the equipment went as it should. Dropping off the equipment was a different story. I pulled in and they disconnected the tow dolly from my truck, I took my copy of the rental agreement into the office. I got into what I thought was the return line which had three people standing around the desk of this person whom i thought would check me in. I waited for a couple of minutes when I realized they were all employees. She looked up at me and I asked if she needed to check in my return, she said no I was fine and I left. Two days later I get a voice mail stating that the tow trailer I had rented was two days late and if not returned it would be reported stolen. I immediately called back and told the person that I had already returned it gave her my name and she put me on hold, when she returned she said yes I had returned it and all was corrected. I do not like being threatened with theft, and since that facility is not run in a business like manor I will not be going back to that facility, they have lost me as a customer.

Paul S. 
Évaluation :
2

We used Uhaul 3 times for our move across the US. EACH TIME had a terrible experience and overcharged in 2 of the 3 times. Also had to sleep on Ceramic tiles 3 nights due to their errors! Never recommend to anyone!

Jennifer W. 
Évaluation :
1

I've used Uhaul many times and I have to say this was the worst experience I've had. Every other time has been great. The staff was very slow and didn't seem to know what was going on. It took them 20 minutes to find the keys to my truck. When I got to the truck, it had trash on the passenger seat and the gas tank was on E. One of the employees understood my frustration and was nice enough to throw in a complimentary dolly. Unfortunately he didn't close the back door all of the way. I drove a couple blocks down the street to the gas station and people were honking at me about the door being open. I pulled over and found the dolly down the road. Also after my move when I started the truck to head back, there was no air. Then a after a couple blocks, the truck died. I had to stop in the middle of the road and restart the truck. That happened two more times on my way back to uhaul. The truck wasn't overheating so I'm not sure what was going on but I sure hope they service the truck before giving it to another customer. All around this experience was very poor. I would never use that location again. Very unorganized and most of the customers in line were upset.

JESSE R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hyunjoo S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim A. 
Évaluation :
1

We slept on Ceramic tile floors for 2 extra nights because the didn't have our box pulled twice. Then we we're WAY overcharged for their error!,Each truck rental went terrible and we we're overcharged both times. Uhaul was the only issue we had our entire.move!!!!!!

Jennifer W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carson R. 
Évaluation :
4

Very helpful. Although I took my truck in 2 days early, they said I would get a refund of some type although I have not seen or heard of any yet

ROLAND LEROY S. 
Évaluation :
2

the uhaul employees never checked the trailer back in with their computer system. They called me 3 days later asking why i didn't return it. I told them I did, it's in their yard. They still charged me 2 days and i had to call in to get it corrected to 1 day. it was just a mistake, but pretty inconvenient on my end.

Michael L. 
Évaluation :
2

My reservation truck was not ready when I arrived and I was given a larger truck and then over charged for that rental and this was was done by the gentleman that returned the truck back into your inventory I am not happy about this at all I will never use this store again as a non profit business owner

guy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben H. 
Évaluation :
5

Everybody, on the phone, was very helpful. The local U-haul here were very frustrating. The movers had to go back 3 times. No one knew where my box was.

heather B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald H. 
Évaluation :
5

Customer service is Excellent! Great experience at the Uhaul!

Sonia C. 
Évaluation :
5

Thank you Uhaul

Evan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
4

I had an issue with the esl department and ended up spending 2 hours trying to get my rental.

Arlene P. 
Évaluation :
5

Great service..!! Thank you

MIGUEL D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Justin C. 
Évaluation :
3

Truck dirty. Garbage in the back. Check engine light on. Not enough reps. Long line just to get the truck. It wasn't ready. Had to haul all the blankets out myself.

Scott C. 
Évaluation :
3

U haul in Clearwater, Florida using Heavy Weight moving company was excellent! They brought the container and were great guys ! iU haul in Phoenix was not as reliable. They didn't have my container ready Sunday May 15 as promised so I had to wait for the fork lift operator to get it. This wasted time of course. I had wanted to get a few things. Also , they didn't have it ready for the movers again on May 19. Despite repeal attempts by me to try to schedule it both through your customer service abs through the mani manager who didn't return my phone calls. Luckily the movers who contract knew all about how inefficient they can be , it got delivered and unloaded. The staff at the u haul was okay. Bryan was nice to us. And so was the fork lift operator. Thank you again. Overall I haul made it a good experience except for a few things. I left all the furniture pads in the container including some that were left from heavy weight moving company I stop haven't opened my boxes. Hope everything is okay. I will let you know ! Kudos to Heavy weight moving company in Clearwater Florida and Jason and Harleys valley wide moving in Phoenix Arizona. Good men in both companies!! Thank you - Annie Catherine Jackson 727 252 4504

annie J. 
Évaluation :
5

The young girl at the counter was amazing!! She was moving at lightning speed, while remaining extremely efficient and super friendly!! Great experience!!

Paula O. 
Évaluation :
5

Engine light was on. However the customer service was excellent.

Kenneth L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mr J. 
Évaluation :
1

Better customer service, better explanation of extra charges .

Brian V. 
Évaluation :
1

Location was undermanned. 1 person running the store, waited over 1 hr to pick up equipment that I made a reservation for. Same situation hon returning equipment. There was 1 person taking returns and handling customers. Waited over 40 mins to return equipment before just deciding to leave the equipment after photographing and recording the equipment condition and where it was at myself before leaving.

Micah P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOBBY N. 
Évaluation :
5

Buen servicio gracias 🙂

JOSE R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Enrique D. 
Évaluation :
5

Todo excelente

Alejandro A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

halina C. 
Évaluation :
4

Filling up the gas to the amount when picked up was tricky - turned the ignition off/on multiple times and the gauge wouldn't move. My the time it moved, I had overfilled the tank, which you don't provide credit for - so that was really disappointing.

Todd C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICARDO E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ngabo J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha A. 
Évaluation :
1

I have never ever had to encounter such a bad customer service experience in my life. My U-box was supposed to be delivered on 4/30/22 from Phoenix to my new Chicago address. I call the day of (4/30) to confirm the status of my box since I hadn't heard anything, but figured that since I scheduled it online for that day that everything was fine. When I called, I was told it was scheduled for 5/2/2022, without my knowledge. I had selected 4/30/2022 when I scheduled my delivery to avoid additional fees due to financial reasons. When I called (773) 376-0478, Diana not only promised me a call from a manager (which I never received), she implied that it was fault for not picking up one of the two calls to confirm delivery (no voicemails were left). For background knowledge, when my U-box was originally delivered in Phoenix for me to load, I not only received calls from the store and driver, I got an email, text, and I believe a voicemail (when call was not answered) stating delivery details which allowed me to stay aware of the status of things. However, the process for delivery to my new Chicago address was not as smooth; not even close. I never received updates on delivery status so how is a customer supposed to know if U-haul calls in an age of spam calls when no follow-up was made? It's truly poor customer service protocol to not follow up in other ways. I tried calling the Chicago Brighton Park location since on the online portal, it showed that's where my box was located but Diana was truly not helping; hanging up every time I would call. I had to call the general customer service number and wait a total of 4 hours to even get someone who could help! Someone named Mariah was finally able to assist me and she was very helpful. Letting me know that the additional fees would be refunded (they haven't yet). 5/2/2022 comes around and I was delivered an empty box! After calling U-haul, I was able to finally receive my things on 5/3/2022. However, I was charged an additional moving and storage fee the day of. Please keep in mind that I was delivered the wrong box and got my proper u-box delivered late! I called the driver this morning, who told me U-haul has been trying to contact me but I have been ALERT by being near my phone and checked my missed calls: NOTHING. I have requested a full refund for my horrible experience but haven't heard back which is no surprise. I have never felt more disrespected and under-valued by a company's customer service. I will consider other moving options in the future. Avoid ordering a U-box from u-haul, if possible.

alexandra C. 
Évaluation :
5

Pickup was perfect. My representative at the counter was terrific. Drop off was also excellent but took a little longer as they were light on staff. But even with that, process was outstanding.

James R. 
Évaluation :
5

Keep up the great service.

Mikaele P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa A. 
Évaluation :
4

You guys should not have a uhaul with milage over 189 000 miles. They are burnt out. And dangerous

noel L. 
Évaluation :
4

June was outstanding and made it a pleasant experience. Thank you June.

Brandon H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Crystal M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PJ B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Constance T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer A. 
Évaluation :
4

Best choice I've made recently was to rent this truck. Easy to do but the website was not that easy to use

ANDREW M. 
Évaluation :
5

Staff were very friendly. The only issue was that the truck had no gas- said it was a supposed to be about 1/3 full but was on empty when I picked it up.

cassandra F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ruben V. 
Évaluation :
3

My experience with U-haul is a Twin-tale. The Phoenix group Was excellent from start to finish. They were very organized and very helpful. The Vancouver group, not so much. In fact, their incompetence was very stressful. I was given multiple times that the box would be delivered. When a time was finally established, it did show up, albeit late. My biggest complaint is with the pickup of the empty box. They said they tried to contact me “twice” to confirm. That is not true. (NOTE->) whoever logged in to the system that I was called Is less than honest as My cell records all incoming calls. There weren'ny. Consequently I had to make multiple call, which resulted in being hung up on twice in the process. I also believe I was charged more than my original quote. That said, I'm not willing to deal with the Vancouver group again. Both people I talked to insisted on talking over the top of me, then hanging up in the middle of the conversation.

jack J. 
Évaluation :
1

The staff was no help at all and completely unprepared. The manager was helpful, but no one else was. And my reserved vehicle was nowhere near ready. You can make sure reserved vehicles are ready for pick up at the appointed time. And make sure the employees have a clue what's going on.

Donna B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher O. 
Évaluation :
5

Also great customer service! I had to change the location of the drop off and it was very easy and quick.

Amy S. 
Évaluation :
5

All good.

Deirdre K. 
Évaluation :
2

No gas in the truck had to spend close to 40 dollars 8n fule when picked up.. it was on e.. I asked for a furniture dolly was given a appliance dooly.. l Not happy at all .. plus I had to wait for staff to come just to get a key out of a lock box ... truck was filthy..

Shawn F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sophia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ned R. 
Évaluation :
3

When I picked up I was told that I had to buy a hitch and ball to go on my vehicle. This was not the case on my previous rental of the same trailer type at another location (Order #: 20207213). When we dropped the trailer off we were told that the return was all good and we received our final receipt. The next day we were getting calls that the trailer would be reported stolen because we had not returned it. After calling back we were then advised that the trailer was indeed returned. Why threaten that it would be reported stolen before the employees had checked to verify that the trailer was already on the lot and just was not checked in properly? Uhaul is a good company to work with, but this location needs some customer focus training.

Adam M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel W. 
Évaluation :
5

Your staff, though incredibly busy, had such a great attitude. They were smiling and friendly. They were very helpful!

lisa L. 
Évaluation :
5

Go over the mileage on rentals a little better. I went under the estimated mileage, but paid the amount that was estimated. Guy said it would calculate the difference, but he didn't even notice when he looked at the mileage. And the physical receipt and the emailed receipt reflected that I paid what was estimated

HEIDI A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dan B. 
Évaluation :
4

Gerald was great!

Andrew L. 
Évaluation :
5

Very clean facility and staff was very helpful.

Susan S.  |  Premières impressions 
Évaluation :
1

When I went in there to tell them that I needed to close my reservation there's only one person handling setting up trucks and trailers and dealing with the front in the store and I was waiting 45 minutes. Another time it seems like when I returned my truck one of the gentleman that helped me up told me that he hated his boss and the U-Haul is a terrible place to work, so I think maybe they should probably get new management or someone to help out that store because it seems like they really need it.

eleonor g.  |  Expérience générale 
Évaluation :
4

Ur uhaul worker by the name of june was outstanding. She even offered to help move someone in their rental unit.

ROBERT S.  |  Premières impressions 
Évaluation :
4

Was a mix up on milage the lady that helped seemed to not care she also made comments that makes me worried for my belongings to be in storage but the gentleman was very helpful and I hope fixed the issue with the milage I would be more than happy to talk to a manager so I can explain everything

Kimberly E.  |  Premières impressions 
Évaluation :
5

Prior to making a reservation for my 10x15 rental, I first came to U-Haul at I-17 and McDowell to purchase a number of boxes for my move. I was ably assisted by Alfonso, who I assumed was management due to his knowledge of his product and his professional demeanor. On a return visit to make a storage unit reservation, I was again assisted by Alfonso. From the beginning of the reservation process through the actual move-in, Alfonso has been very attentive, shown great intelligence, has been extremely professional, and is very friendly. He allowed me the time I needed to make educated decisions and was very patient with me. He made the entire experience seem effortless. Alfonso is a major asset to your organization and he should be commended for his work. The storage unit was as expected. Very clean and spacious. Plenty big for my furniture and household items.

ANDREW P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grecia S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON F.  |  Expérience générale 
Évaluation :
5

Very helpful

Shannon M.  |  Premières impressions 
Évaluation :
5

Thank for assisting me in getting my move completed after running into obstacles that my this move timely.

ANDREA C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAD B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FABIOLA S.  |  Premières impressions 
Évaluation :
3

my reserved unit was not available upon my arrival due to the employee not updating the system to needs cleaning. the employee offered one month free and i would like to make sure that applies.

Ashanti T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN Z.  |  Premières impressions 
Évaluation :
1

The manager was very unprofessional and constantly made sexual comments to me which made me feel uncomfortable.

Jessica M.  |  Premières impressions 
Évaluation :
5

Convenient spot off I-17 Highway

JOYCE G.  |  Premières impressions 
Évaluation :
4

The African American young lady who helped me was AWESOME!

DELISSIA S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SABRENA C.  |  Premières impressions 
Évaluation :
2

Unit didn't look like 5 by 5 too small couldn't fit my items had a flight that morning so I lost three mattress I had no where to put them

JASMIN K.  |  Premières impressions 
Évaluation :
5

The employees were helpful and courteous. All equipment and storage unit worked out perfectly.

Richard S.  |  Expérience générale 
Évaluation :
5

The manager at this facility is amazing ! I have never experienced such detailed and hand-on attention from a big cooperation. This manager is the reason I will return and be long term client . The experience made me not worry about the cost . Since you don't find this type of customer service often

ALEJANDRO O.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GREGORY A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

anthony b.  |  Expérience générale 
Évaluation :
1

Made a reservation and received confirmation email. Staff could not locate the reservation initially and when they did find it in their system, they said it was no longer available. Came back the next day during access hours, but the staff had forgotten to open the doors. From start to finish, a negative experience here. Really bummed with our experience and will likely be switching companies.

Mackenzie C.  |  Premières impressions 
Évaluation :
4

Communication among employees aren't the greatest. I was there a day prior to needing a pod brought down & the " manager" said " ok I'll set it up" "what time do you think you'll be back?" I said, " around 12" , she said "ok, I'll take care of it." When I came back the next day, there was no notes on the computer at all !

MArk K.  |  Premières impressions 
Évaluation :
5

The young lady that helped me I believe jar name is Leah is ray of sunshine and certainly made my choice very easy to choose this facility

KENNETH W.  |  Premières impressions 
Évaluation :
5

When I initially went to get my storage unit after booking online the staffcat the location where very standoffish. I had a few questions regarding the information they were asking me for and the manager told the woman that was helping me that if I did not answer the questions I could just go somewhere else. He continued to make comments as I was finishing my intake for the unit.

Richie K.  |  Expérience générale 
Évaluation :
1

Zero response from general manager after numerous calls. Overcharged for trailer rental and took 5 weeks to refund. Double charged on storage rental for second month.

Mark L.  |  Expérience générale 
Évaluation :
3

Most of the time I needed to get into the storage unit to add or take anything from there it was locked. Not really available 24 hours like they said.

Armando T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roozbeh H.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JORGE A.  |  Premières impressions 
Évaluation :
1

I already filed a complaint reference number 3146500. I would like to further add that I was not given a confirmation email nor was my contract given to me in person after booking this unit. The employee also did not tell me that the unit I was booking was not accessible after hours.

Sinserea W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GINA A.  |  Expérience générale 
Évaluation :
5

Awesome customer service

DAENA B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quinisha R.  |  Expérience générale 
Évaluation :
3

All was well except your ceilings are not real ceilings, they are metal grates, so everything was covered in dust. It was really disappointing to have to haul everything out and clean it all. I would never do this again.

Nicole P.  |  Expérience générale 
Évaluation :
4

Need climate control.

Jamie r.  |  Expérience générale 
Évaluation :
1

We arrived from California to empty our storage unit only to find ALL of our furniture COVERED in a thick layer of dirt and dust due to their current construction. It scratched our wood furniture and our TV. Our couch was covered with the greasy dust and we had to pay a professional to come clean it for us before moving it into our new hone. When we asked if there was an compensation for the damage to our furniture we were told "No, sorry, it's just how it is." I asked for the manager to call me the next day and I was told that he would, but no one called. We have used this facility for years as our daughter is a student at GCU and we would store her things here every summer when she came home. Very, very disappointing.

Daniel H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cleo W.  |  Premières impressions 
Évaluation :
2

The staff was unfriendly, and not very helpful.

David W.  |  Expérience générale 
Évaluation :
3

In general, my experience with U-Haul's storage was good. Unfortunately, when I removed my contents from this location everything was filthy/caked in dust in what appeared to be debris from wood-saw/construction on the interior of the storage unit.

Sean B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne W.  |  Premières impressions 
Évaluation :
5

Staff was amazing.

Christopher G.  |  Expérience générale 
Évaluation :
5

Representative was friendly, professional, knowledgeable, and made it super easy and quickly to get everything setup for us! Big plus too was that our storage unit was 1st month free &it was clean!

DARIN J.  |  Premières impressions 
Évaluation :
5

David Gilmore was very loving person

Toni M.  |  Premières impressions 
Évaluation :
5

Manager was amazing!!!! Best service I've had in a long time from anywhere. Major kudos to the manager and the staff

Christopher G.  |  Premières impressions 
Évaluation :
5

Best service ever I would suggest this place to any one needing storage didn't have what i wanted but i still got a great deal on 1

Jessie C.  |  Premières impressions 
Évaluation :
5

We loved our time with U-Haul! I would recommend them to anyone looking for incredibly high quality facilities

Benjamin Z.  |  Expérience générale 
Évaluation :
5

The manager was super helpful i really liked the guy.

christopher t.  |  Premières impressions 
Évaluation :
4

great staff

SHANNON C.  |  Expérience générale 
Évaluation :
5

A young friend of mine needed to be packed and out of her house in 2 days thanks to uhaul we were able to accomplish that! They were very helpful and had great deals!! Thanks again uhaul! ❤️

Tina H.  |  Expérience générale 
Évaluation :
5

Diana was a wonderful help! She was very swift but thorough. Great job! I would definitely recommend this place to anyone I cared about. Thx u haul

Tina H.  |  Premières impressions 
Évaluation :
5

Personnel amical

Jasmine J.  |  Expérience générale 
Évaluation :
1

I moved out and told manager He said it was all taken care of. A few days later: another months rent was stolen from my bank - I complained to the Corp office - nothing has been done- refund?

Ron W.  |  Expérience générale 
Évaluation :
5

All employees exceeded expectations

James B.  |  Expérience générale 
Évaluation :
5

The U-Haul and U-Box service was amazing in both Phoenix, AZ and Montgomery, IL. The furniture arrived without damage. The U-Haul staff, particularly the manager David, was excellent.

terry t.  |  Expérience générale 
Évaluation :
5

I was impressed with every one I met at U-Haul in Phoenix, AZ and in particular David the manager. They did an amazing job and we are very happy with their help and support.

terry t.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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