Customer Reviews for U-Haul Moving & Storage at Ina Rd

Évaluation :

5

I think that 0,69 a mile is a little high because you still have to return the vehicle full of gas. The mileage change should cover the gas. But it's all about profit

Évaluation :

5

I turned in the truck yesterday but have not received a receipt yet.

Évaluation :

4

S.O.

Évaluation :

5

I've used Uhaul for many years and it is obvious you have streamlined processes and made things faster and easier for the customer. This was an extremely easy transaction. I got my equipment at the time I wanted, it was easy and fast to pick up and drop off with excellent service. I extended my rental by a day with no issues. Price was fair.

Évaluation :

4

Easy, convenient, right price for the space, easy online ordering for truck and storage unit. Staff made it very easy when I got there.

Évaluation :

5

Very nice 9' van. Check-in and equipment return were seamless and pleasant. Professional and courteous staff. Thanks for an easy customer experience.

Évaluation :

5

Both the pick up and drop off were perfection and handled by a professional and friendly employee.

Évaluation :

5

Nothing I can think of. I was actually being assisted before the facility opened at 7am and I was hooked up and on my way home, with the utility trailer, a few minutes after 7am. Trailer was clean and worked very well. There was a strange issue with my reservation, where my pick-up location showed the Ina address and your computer system showed a facility a short distance away. I actually called to confirm at Ina, even though I checked in online, and I was told that Ina was my location. Though that did not affect my experience and the Ina facility had nothing to do with that. Merci.

Évaluation :

3

Narrow hallway moving around with large items a little challenging, Storage inside room needs to have lights.

Évaluation :

4

Staff was more than great, good attitudes

Évaluation :

2

Julio knew nothing about mobile checkout, was rude and condescending- asked my friend if I was able to safely drive truck out of parking spot! Male chauvinist. On return, Alejandro was very polite, knowledgeable and efficient. Hand truck and furniture pads were reserved and not provided.

Évaluation :

5

The site was very friendly and easy to work with

Évaluation :

4

Xcellent service on such a demanding day

Évaluation :

4

It was fine.

Évaluation :

5

muffler came a lose half way through trip

Évaluation :

5

Great experience renting.

Évaluation :

5

I have no suggestions ... it went very wel.

Évaluation :

5

The employees were prompt and courteous. It only took about 10 minutes to return the auto transporter. This type of customer service has become a rarity in the post covid business environment.

Évaluation :

4

If a customer does not rent a dolly and furniture blankets with their truck rental then they should not be zip tied in the truck bed taking up space. We paid for a 15 foot truck but did not get quite 15 feet on one side due to equipment being needlessly left in the truck. This should not be done because the customer is not getting full use of the truck space they paid for.

Évaluation :

5

Merci.

Évaluation :

2

Manager was hiding in back due to having a “bad day”. New(er) employee was very clearly still figuring out the system and tried to get managers help on customer ahead of me but wouldn't apparently come out, then ultimately it was getting busy so after the employee came out again, the manager finally came out but you could see on his face he was pissed off and didn't want to help anyone. Employee was great and handled the situation well!

Évaluation :

4

When I entered the store there was no employee at the front counter. I had to look around and finally an employee came in from the back.

Évaluation :

5

You have no tel no where I can call the location direct with a specific question that cannot be answered by your centralized 800 no. Plus your 800 no always has a lengthy wait.

Évaluation :

5

Garrett was extremely helpful.

Évaluation :

5

Great customer service and efficient process to rent and return equipment. Agent especially helpful and customer-friendly. Highly professional experience and recommended.

Évaluation :

5

I wasn’t happy about not getting any of my monthly money back but above all great management

Évaluation :

5

Everything was great!!

Évaluation :

5

Everything was good. Equipment in top shape.

Évaluation :

5

Easy and quick drop-off despite only 1 attendant at the location when we arrived. Merci!

Évaluation :

5

The employees were very helpful and accommodating. There were no problem getting the truck and getting on my way. One exception, when I made the reservation, the person told me that the office would be open 7/3/22@07:00 am and would close at 7:00 pm. I arrived there at 08:15 am and found out the office opens at 09:00 and close at 5:00 pm. The truck worked fine for the first trip but then started cutting off a total of 8 times during the rest of the trips. It restarted every time after a short time on the side of the road. Other than that everything was fine and I was able to to accomplish the mission.

Évaluation :

5

Friendly and very helpful. A friendly face goes a long way.

Évaluation :

4

Access and lighting would be improved with a wider rolling door. Customer service by employee (Garrett) at Ina Uhaul was excellent. After a long and tiring day of moving out, I arrived just a couple of minutes after closing to return the truck. The store doors were locked and I headed back to the truck. Garrett saw me through the store window and came out to help me. His attention to helping the customer is outstanding!

Évaluation :

3

Stop with the texting and emails. Staff is nice good customer service

Évaluation :

5

Overall good experience

Évaluation :

3

Just to double check fuel levels when returning, I filled it from 3/8 to 3/4 of a tank when I was done, but the return only got recorded to 3/8ths again. The rest went well, I always suggest U-Haul and the Ina location to folks.

Évaluation :

1

Terrible

Évaluation :

5

Super helpful when I dropped off truck in Tucson. Very friendly and you could tell he enjoys working with the public. Great representative for UHaul!

Évaluation :

5

Both men were super helpful and fast!!

Évaluation :

5

Everything couldn't have gone any better

Évaluation :

5

Service was prompt and efficient. I would recommend this location.

Évaluation :

1

I had a truck, a unit, and a hand truck reserved. Having reservation numbers and everything. I get there to pick up the truck and the gentleman that helped me was rude. They didn't have a hand truck available (even though I had reserved one) plus they didn't have a storage unit available. I had to go to another company and it cost me more in gas and time. Would not recommend this place to my worst enemy.

Évaluation :

5

Had a great experience fast and efficient check in and check out process. Equipment worked out perfect with no problems and great A/C on a 100 degree day.

Évaluation :

2

Did not have size of truck available that I reserved. Had to accept smaller truck because they were unwilling to give me a larger one (claimed those were reserved, though my reserved one was given away). Had to adsorb extra mileage because of extra load needed in smaller truck. Scam... a way to generate extra revenue at customer expense.

Évaluation :

5

Christ is a great manager, runs his store very professionally! Staff is very helpful too!

Évaluation :

5

The truck was ready when I arrived and the return was very easy.

Évaluation :

1

When I picked the truck up it had an "oil change needed " and "abs" light on. I reported the lights to the associates and was told they had just changed the oil and forgot to reset the light. I took the truck to put fuel in it because it was on 1/2 tank and found that the fuel cap wasn't put back on. I got home and found that the appliance dolly rented was missing, I drove back to the store and told the associate and he let me know that they were out and it would be taken off my big, haven't checked so who knows (would have been nice to know ahead of time). After loading the truck I got on the freeway and this truck was so deafening that the radio at full volume wouldn't drown out the exhaust noise ( probably an exhaust leak)... this truck also shook like a dog shitting razor blades, I couldn't make out and vehicles in the side mirrors... once I got this festering p.o.s. up to San tan , my passenger couldn't open the door, finally it opens and drops atleast an inch, now requiring us to lift up on it to shut the door. I don't know who does your d.o.t. inspections , but they more than likely aren't doing them if this death trap was let out of the bay and put into service. This store and its employees don't give a sh*t and it shows, thanks for the expirence.

Évaluation :

2

The staff is ridiculously slow and unresponsive.

Évaluation :

5

Nothing. This was an excellent experience and all the staff I interacted with at this UHaul location were knowledgeable, courteous and provided superior service!

Évaluation :

4

Looked after in a professional manner

Évaluation :

5

Chris and his team were super helpful.

Évaluation :

5

All of the employees are so kind, patient and knowledgeable. Merci.

Évaluation :

4

Please don't charge for a dolly that was already in the truck . Also I put gas in the truck and uhaul charged me on return for all of it .

Évaluation :

3

The staff was very friendly and their service was fast. However I was not informed on how to confirm the condition of the vehicle upon pick up. After picking up the truck and arriving at my home I used the link sent to me via text to fill out regarding the condition of the vehicle. I went through all steps took pictures, made note of the missing hand truck and open shipping blankets thrown in the back as well as unmarked damage to the exterior and the dirty interior. At the conclusion of the online form I hit submit and was told the link had expired. When I returned the truck I selected that it needed to be cleaned , not because I left it a mess but because it should have been cleaned before I got it. None the less I was charged a cleaning fee. Very disappointed. Please look over all of the vehicles when they are returned to ensure they are in the condition the renter says they are. It is not fair not to keep track then expect other customers to pay for the cleaning/repairs/equipment that the previous person lost/damaged/used

Évaluation :

5

2none great service

Évaluation :

5

the only wrinkle was some confusion about the rental period and where I was to return the item--all of this was cleared up with a couple of phone calls.

Évaluation :

5

The only option we wanted to go with happened to have an indoor temp controlled unit for us. The staff was very helpful and answered all questions. The facility was taken care of and leaving our belongings there was a safety you can't put a price on. We had no issues with insects or critters residing in our items (though we did use totes and not boxes (highly recommend) due to the upkeep and spraying they did. You could see the bodies of the deceased after they sprayed on the outside of the units confirming they do indeed do what they can within their control. Not a complaint, just fact. The carts they supply made the move in and out much easier then if we had to foot it all in/out by hand. The temp control always seemed to work when we would go to the unit and nothing molded or got musty. Granted all items you plan to leave should be taken in consideration, though this would still be my first choice if that option wasn't available.

Évaluation :

5

Staff looks forward to help.

Évaluation :

5

Merci.

Évaluation :

3

We had a unit there for afew years and the price kept going higher and higher every year. This was the main reason we decided to come up with another solution.

Évaluation :

4

Lots and lots of dead bugs stuck to my furniture as well.

Évaluation :

5

Chris did a fabulous job with my truck rental. He also graciously took care of a billing issue very professionally and l will definitely refer anyone looking to rent a truck to go to Ina Rd UHaul!!!

Évaluation :

5

Damian provided excellent service

Évaluation :

4

Easy rental, easy access, clean and well lit facilities. Uhaul rep had a question, called supervisor, no answer but supervisor called back immediately. Uhaul rep wasn't the friendliest but he was efficient and knowledgeable.

Évaluation :

3

I had reserved a storage unit about 5 days before I arrived. When I got to the storage facility, there was a lock on the storage unit. No one explained what the lock was but when they opened the unit, it was empty minus dirt and a ton of dead giant beetles. The staff was friendly and helpful, just kind of terrifying seeing giant dead bugs before I store my stuff in there..

Évaluation :

5

Damian was very busy when l was there, but he did an awesome job making sure everyone got treated in a very courteous manner. He was polite, friendly and efficient!

Évaluation :

5

Excellent customer service!

Évaluation :

5

Very helpful and professional.

Évaluation :

2

Gate wasn't always secured. Moved to a bigger unit and was given a unit outside the gate without being asked it was okay. Did the online move out request and the move out was not processed until I called the office twice a month later.

Évaluation :

5

Manager Chris Miller was awesome and was totally helpful

Évaluation :

5

Moving and relocating across 1500 miles is hard enough, this Uhaul facility was great! The Manager was so nice in helping us acquire our storage unit right at the same site that we returned our rental truck,, made it far less stressful.we had such a good experience with the dropping off of our uhaul and learning that we got 1 month of storage included in the price made a huge difference as did the friendly and helpful staff made this experience the best possible.

Évaluation :

3

Out of 3 storage units only 1 was satisfactory. The seal on unit 2 was so poor that all of our belongings were covered in 1/4 inch of dirt. Unit 3 was filled with bugs sooo many bugs that it was apparent pest control is not being used.

Évaluation :

5

The crew at the Uhaul store were professional, pleasant and very helpful. I couldn't be more pleased with their service

Évaluation :

3

Not enough people working there. Took awhile to get my unit. Then when going there, their was no one at the desk and had to wait for awhile again. Also I was told you could check out of your unit over the phone, but when I called they said I had to be there in person. So that was 40 minute drive just to get a paper

Évaluation :

1

Terrible customer service. I was charged a late fee every month even though I had direct deposit so had to deal with that each month. Could never get anyone on the phone and storage was over priced.

Évaluation :

4

Fix broken access gate!

Évaluation :

5

We always receive great service from the staff here.

Évaluation :

2

I'm disappointed because I agreed to a certain amount. I was charged 30 more. When I called to find out why I was hung up on. Now I have to go in person. Mike is very professional but when he is gone it's different.

Évaluation :

3

I did not order a storge unit... really can't answer the questions ... beauseci really don't know the answers... because I do not have a unit... nor did I rent anything from you... so if you have any of my money. PLEASE RETURN ASAP.....

Évaluation :

4

The only thing that I might change is to allow access, for the customers, to a trash receptacle.

Évaluation :

2

When I scheduled this, I was told over the phone the drop off and my storage unit would be Oracle Road. I called back the day before I was arriving and they said that's not what's in the system. They sent me to Golf Links for storage but when I got there, there was no unit available for me. Finally, when I was redirected to Ina Rd., I was still given a hard time before finally receiving the smallest possible unit to store the contents of your 6x12 trailer. Poorly managed expectations and underwhelming delivery/execution of service. Overpromised and under delivered. To add insult to injury, I was unable to access any online platform to return trailer and have to return again during business hours to tell them I left a trailer in their lot. The only rental on my account is the storage unit and despite talking with the local scheduling manager, I was not easily able to remove the trailer or check it back in.

Évaluation :

5

Sonia was very helpful and stayed late to help us even though she didn't have to. She made the whole process easier and even found us a truck at another location.

Évaluation :

1

The overall experience was good until my reservation was not upheld. I set the reservation two weeks out and was assured a unit inside upon arrival I was denied what I had reserved.

Évaluation :

5

Staff at this location were efficient and expeditious.

Évaluation :

4

All good. Only comment- Front desk needed more help both times I was there.

Évaluation :

5

Had dealings with an employee named David a number of times, he's very professional. Please give this young man kudos.

Évaluation :

5

Thanks Michael

Évaluation :

2

All I can find is Sonia Weaver on my receipt I'm not sure if that was the lady that I had dealt with but she was very frustrated and huffing/puffing the entire time. Her and another worker were complaining about someone not cleaning up the storage unit I had reserved. To me that is unprofessional and doesn't need to be talked about in front of customers. She told me she will have it cleaned out by 3. I had arrived after 3 & the unit was untouched. My fiancé had to go ask for a broom and a male worker told my fiancé to wait so he can ask if the manager wanted him to clean it out & a female worker said "no he can clean it himself" that is very rude! Pisses me off more that I gave Sonia the extra time to have it cleaned just to have my fiancé clean it out instead. Not happy with my first experience dealing with a storage place.

Évaluation :

5

Highly recommend for all your moving supplies and van rentals they were exceptional and on hand for my every needs and their storage units are very clean.we rented a climate controlled unit and it was very clean and easily accessible...I would definitely return to this location for our next move!! Thank You, U-HAUL TEAM

Évaluation :

4

Thank you guys, you guys are awesome at what you do!!

Évaluation :

5

The place was always clean, plus excellent customer service.

Évaluation :

5

Ashley she’s very nice and helpful

Évaluation :

5

Fast, friendly, clean. The layout is good for loading and unloading.

Évaluation :

5

Excellent customer service!

Évaluation :

5

Customer service is excellent!!

Évaluation :

5

Great Services

Évaluation :

5

Mike was a big help and Jeremy was great!

Évaluation :

5

Thank you vacated 11/28

Évaluation :

1

Terrible service. Rude employee

Évaluation :

5

Everything was great the employees were fantastic place was clean and I was in and out in no time

Évaluation :

5

Nice . Very friendly employees.

Évaluation :

5

Other than a cancelled wedding, everything was perfect!

Évaluation :

5

The facility felt safe and secure. The internal storage rooms were clean and temperature controlled. I would use them again if needed. Pick up and drop off of trucks was easy and convenient.

Évaluation :

4

My overwhelming primary purpose/need for a storage unit was to have a place 2 park 2 excellent like new condition motorcycles inside and to be able to access and drive them daily. However i was informed by the GM of the facility that Uhaul corporate policy precludes motorcycles from storage units unless the machine is drained of all fluids and the batteries removed. Therefore mt uhaul storage unit was worthless to me. That is an absolutely ridiculous overly conservative policy rule. I then comparison shopped across 8 other storage facilities in the vicinity . not one of them had any rule against storing motorcycles.

Évaluation :

5

Very nice and friendly

Évaluation :

3

Customer service was great at first then at the end terrible. I order blanket and they moved the order to oracle location no communication. So ended up using no blankets.

Évaluation :

4

All the staff were super nice and very helpful. They explained to me the easiest way to unload my trailer and make sure we didn't block anyone's way. The facility was way clean and the unit I received was also very well cleaned.

Évaluation :

5

Exceptional customer service!

Évaluation :

5

We felt Melissa was fantastic. She was pleasant and helpful. We feel confident that we made the right decision to use your services for our current situation. Merci

Évaluation :

5

Melissa the manager was extremely helpful during the challenges of the virus pandemic. It is refreshing to know there are people in the community who truly want to help others.

Évaluation :

5

I had a last minute change and needed a storage unit quickly and within 10-15 minutes I was all setup with friendly and helpful service! Merci.

Évaluation :

5

Super helpful

Évaluation :

5

lady with the Green eyes...wow

Évaluation :

5

Cole was very friendly and helpful.

Évaluation :

5

I always seemed to have a positive experience when I came to Ina road U-Haul. . Sonia, especially, helped me many times, and always made me feel like a valued customer.

Évaluation :

5

We used the storage facility for a yr. And sonja was great she was always helpful and took care of us when needed. Thank you .

Évaluation :

5

Perfect solution for our furniture storage needs. Clean, secure, good size and convenient for access.

Évaluation :

5

Great service

Évaluation :

5

The facility is excellently maintained and the people are very friendly and helpful. Hopefully we will never have to move again but if we do I will definitely use this office again.

Évaluation :

4

Julio has the best public relations skills i have ever witnessed.

Évaluation :

5

Staff was very helpful & courteous. The property was very secure & easy to maneuver through. I would recommend this facility to all.

Évaluation :

5

Great and friendly service. Van and storage unit were clean.

Évaluation :

5

Very friendly employee's. Great customer service.

Évaluation :

5

First time that I've ever rented a storage locker; it was super easy. Staff was very helpful answering my questions. Facility was clean. I will definitely recommend to friends & family.

Évaluation :

5

I think they do great great job for me.

Évaluation :

5

Happy customer

Évaluation :

1

After cancelling in-person I began receiving late penalty notices. When I called and spoke to the manager, I was told to disregard notices. Now receiving pre-lien notices and nobody calls back.

Évaluation :

2

Your people can seem to get it together on the first go-round. Lots of mess ups. But U R the only game in town so we go with U.

Évaluation :

5

We just moved my daughter from La Vegas, and used a Uhaul trailer and storage unit the general manager Javier was awesome thank you for making our experience so easy!

Évaluation :