Évaluations des clients U-Haul Moving & Storage at Ina Rd

Highly recommend for all your moving supplies and van rentals they were exceptional and on hand for my every needs and their storage units are very clean.we rented a climate controlled unit and it was very clean and easily accessible...I would definitely return to this location for our next move!! Thank You, U-HAUL TEAM

Thank you guys, you guys are awesome at what you do!!

Continue the straightforward honest business that I appreciate!

Check in .. .was OK... slow... really really slow - however the UHaul staffer was pleasant and helpful. Check out was NOT OK. The Uhaul Staff (which turned out to be the manager) was overwhelmed... staff had called in ... and he was backed up ... literally ... they had trucks lined up to check back in all the way to the edge of the road. He made the excuse that staff had called in ... however offered no apology for waiting 40 minutes to check in the truck. He seemed to struggle with the computer program used by Uhaul and the procedures to checkin and checkout a truck. NOT A GOOD EXPERIENCE... OR LOOK FOR UHAUL.

When I arrived for my appointment for pick-up the associate was not listening and I had to keep repeating myself. I went in a few days prior to get everything set up with payment and all but the associate pain check made it seem that when I made the reservation seem as if I had done none of this before. Also associate was in able to affectively maneuver trailer onto the hitch of my vehicle I had to move the trailer myself and drop it on the hitch the associate just watched me place the trailer on my vehicles hitch. Will this happen every time I rent a u haul from this location probably not but the screening of employees needs to be more Thorough to make sure the employee can maneuver the trailer and not have the customer have to do it.

Great customer service, very accommodating

The place was always clean, plus excellent customer service.

When I was there no one knew how to back up a trailer as the normal person to do that was called away. I am comfortable and backed up my own trailer but it caused the staff time as they tried to back another customers trailer up. The staff was nice enough just not trained enough for the type of work required

Fantastic service as always. Thanks guys!

Slow service to check out the vehicle

Great service!

We were ignored for an extended period of time. Our questions were not answered. It was very weird and we did not like it. Over all my experience with Uhual has been very bad.

Both the staff and the Crew there were superior. They helped me get the trailer on and everything worked out like a good dream should.

Blankets were dirty and it was very time consuming to pay

The people working there weren't wearing masks and the one that was wearing one, had it pulled down below his nose and face..

A good place to rent a vehicle. Professional and courteous. Prompt service I was in and out I lost in 10 minutes and when I came back I was mustang less than 5 minutes

friendly staff great service!!

The truck had trouble shifting and the rpms would go really high before going into the next gear. We mentioned this to the employee when we dropped it off and he just said “yeah these trucks are old”. When we arrived there weren't any employees in the store we had to wait around for someone to show up. The employees were absolutely not attentive and barely interacted with us during pickup. Not friendly at all and not helpful. They were more concerned about their own conversation which including negative comments about other employees. When we dropped off the truck after use we were there waiting in line for almost 45 minutes and there were only like 3 other customers in the store.

I reserved a small pickup truck and received a full size pickup truck. When I drove out of the facility, I noticed a message on the lower dash that the hood was not latched. I had to stop and ask for someone to help me because I didn't know how to open the hood in order to close it properly. The size of the vehicle made it more difficult to load because the truck tailgate was higher than I planned.

The owner we delt with was incredible RUDE yes I know we did not have an appointment the move was not planned the way we wanted it to but he didn't have to throw a fit because we did not make an appointment It made me regret even thinking about using this location ever again

We reserved the truck and an appliance dolly online and used the online check-in. I was disappointed to see that no appliance dolly was included in my rental, although I was charged. When I asked about this I was told that they ran out. I understand happens but I wish they had communicated this to me so that I could have arranged elsewhere to get one. Also I wish they would have removed the charge once they realized that they did not have any appliance dollies instead of making me request that the charge be removed. It definitely made it more difficult to move a washer, dryer and fridge.

Understaffed a bit.

The drop off of the equipment was very efficient. The staff at this location was very helpful and accommodating.

Fix equipment;Bottom mirror was broken. Car dolly had holes in both sides

They came thru in a time of need.

You can use a little more help. Too many people waiting in line to be helped. At least have 2 people up front, instead of one, poor worker has to help up front then go outside to get trucks. Too busy for just one person to handle.

Mike was a friendly funny efficient guy. Great service! Thank you!

Everything was excellent

Michael (GM) was extremely helpful, and funny too!! I would highly recommend!!

Easy drop off, Staff was very helpful and friendly

very helpful in helping me figure out my after hours location. The General Manager helped meout a lot

Dolly i rented had break lites, and turn signals, but did not have running lights working

forgot to get the mattress covers for bed

Ashley she’s very nice and helpful

I Was promised an email reciept and i never got it, this problem could have been easily averted if i got a paper reciept, or if worker verified my email reciept, not getting a reciept is not acceptable to me.

Fast, friendly, clean. The layout is good for loading and unloading.

Excellent customer service!

Customer service is excellent!!

Very clean and low mile van! Very good customer service! Excellent experience

They where under staffed the day I rented and wait times where beyond ridiculous and people who wherent in line where getting services out of order

They appear to do a good business; I seemed to be at this location when everyone else was! The owner handled everything quickly & efficiently.

Site needs more staff on weekends. Line was long and staff seemed stressed.

your store manager mike is a fucking cunt. shitty service with a snarky attitude. terrible experience. took longer to rent and return in line then the actual hauling. fuck u-all.

I arrived at the location when it opened at 7am. I was greeted by an employee and , who I found out moments later, the owner of the location. The owner took care of my transaction with a friendly demeanor. My transaction was completed quickly and professionally. you got the feel that the location was well run, cared for by all employees and a good environment.

All good

Awesome customer service 👍🏻👍🏻

Great Services

Staff was friendly and helpful.

all staff members at uhaul excelled with customer service

Honor the pricing that was setup online.

Had a truck reserved and when I went to pick up agent said the truck had a flat tire and I had to get moving van and still had to pay more for the van . Was just moving a bed to storage unit that I have with you.

Keep on

I've been charged my hold, and actual invoice twice. Over drafted my account, and activated my team at my bank, and I waited for another day after I called the company and assured me the manager would talk care of, took my number down, and charged me again! They never called back, like they said the would.. And that was yesterday, as of this morning I was charged again, so I called, and yet no solution to my problem. I have no money, access to my now locked account, it's Christmas Eve. But do you guys care? Nope. I'm screwed, can't see my family, nor finish Christmas shopping because my money is tied up in your mistake

They were a little short staffed so we had to wait when we first got there. But the manager there was just outstanding. I had an issue with getting our car onto a car hauler and he was just fantastic helping out getting it all on and buckle down properly. He was a great general manager.

Friendly and professional

Very slow checking people in. Waited almost an hour to get the truck and there were only 3 parties in front of me. This is the second time I've rented at this location and both times checking in was extremely slow.

Staff was friendly. But you don't staff enough. The process is inefficient and takes too long. Get it together ! You charge enough ... pay more. Maybe then you'll be able to staff ! I do not like UHAUL ! Why would I pay for insurance for a vehicle I DO NOT OWN ? You charge .99 a mile, yet ALSO make me pay for the gas ?! Having to wait in line for over 40 minutes when I already have a reservation.... disgusting !

Pay those workers more. They are worth it.

Mike was a big help and Jeremy was great!

Thank you vacated 11/28

Terrible service. Rude employee

Everything was great the employees were fantastic place was clean and I was in and out in no time

Nice . Very friendly employees.

Other than a cancelled wedding, everything was perfect!

The facility felt safe and secure. The internal storage rooms were clean and temperature controlled. I would use them again if needed. Pick up and drop off of trucks was easy and convenient.

My overwhelming primary purpose/need for a storage unit was to have a place 2 park 2 excellent like new condition motorcycles inside and to be able to access and drive them daily. However i was informed by the GM of the facility that Uhaul corporate policy precludes motorcycles from storage units unless the machine is drained of all fluids and the batteries removed. Therefore mt uhaul storage unit was worthless to me. That is an absolutely ridiculous overly conservative policy rule. I then comparison shopped across 8 other storage facilities in the vicinity . not one of them had any rule against storing motorcycles.

Very nice and friendly

Customer service was great at first then at the end terrible. I order blanket and they moved the order to oracle location no communication. So ended up using no blankets.

All the staff were super nice and very helpful. They explained to me the easiest way to unload my trailer and make sure we didn't block anyone's way. The facility was way clean and the unit I received was also very well cleaned.

Exceptional customer service!

We felt Melissa was fantastic. She was pleasant and helpful. We feel confident that we made the right decision to use your services for our current situation. Thank you

Melissa the manager was extremely helpful during the challenges of the virus pandemic. It is refreshing to know there are people in the community who truly want to help others.

I had a last minute change and needed a storage unit quickly and within 10-15 minutes I was all setup with friendly and helpful service! Thank you!

Super helpful

lady with the Green eyes...wow

Cole was very friendly and helpful.

I always seemed to have a positive experience when I came to Ina road U-Haul. . Sonia, especially, helped me many times, and always made me feel like a valued customer.

We used the storage facility for a yr. And sonja was great she was always helpful and took care of us when needed. Thank you .

Perfect solution for our furniture storage needs. Clean, secure, good size and convenient for access.

Great service

The facility is excellently maintained and the people are very friendly and helpful. Hopefully we will never have to move again but if we do I will definitely use this office again.

Julio has the best public relations skills i have ever witnessed.

Staff was very helpful & courteous. The property was very secure & easy to maneuver through. I would recommend this facility to all.

Great and friendly service. Van and storage unit were clean.

Very friendly employee's. Great customer service.

First time that I've ever rented a storage locker; it was super easy. Staff was very helpful answering my questions. Facility was clean. I will definitely recommend to friends & family.

I think they do great great job for me.

Happy customer

After cancelling in-person I began receiving late penalty notices. When I called and spoke to the manager, I was told to disregard notices. Now receiving pre-lien notices and nobody calls back.

Your people can seem to get it together on the first go-round. Lots of mess ups. But U R the only game in town so we go with U.

We just moved my daughter from La Vegas, and used a Uhaul trailer and storage unit the general manager Javier was awesome thank you for making our experience so easy!

The staff is always very friendly and helpful. Thanks so much for being a reliable place to store my belongings.

Limited number of storage units available.

I rate it below poor. It was awful. There are not enough letters available to write how bad my experience was. I will make sure every internet site knows to never store anything at this facility.

Need to work on making sure you are finished before you leave so you don’t have to return and stand in line again to do what could have been done the first time. Listen to the customer and don’t just.

Staff very helpful.

Great customer service

Excellent! All Around!

Clean and AC worked in my unit.

The girl in charge of storage units was always helpful and accommodating. Always offering to spray for bugs or change the lock slider. Our business moved and this location doesn't work anymore. thanks

When I called no one could find my Unix. Name was misspelled- once located it was already there.

On a day they were unusually busy and understaffed the guys went above and beyond to give HIGH QUALITY service. Teion and his colleague (forgot his name!) both deserve TONS of appreciation. Thanks!!!!

Very friendly and proficient. No complaints

We seem to get different answers from employees

Your employees are so courteous. thankyou

Staff at U-Haul at Ina Rd is very professional & very helpful. Helped us out when we really needed help. Highly recommend.

I was very pleased,with service for both of my,storage units.I needed to have an extra unit,which was in the same location and very close to my first unit.

We had a great experience with drop off, storage unit and safe move after my husband had a week in the hospital. Thank you!

in July of 2017 I reserved a truck; none available on arrival, was told to drive to Grant for one: very inconvenient! Nearly every month since I have got a late notice, altho payments were on time

All good

Special thanks to Sonia! She did an amazing job taking care of us and helped us all along the way.

They were awesome. Fast and very accommodating . Highly recommend them.

Would’ve liked to know you qualify for free storage with qualifying purchases.

thank you, all was more then expected. sincerely. len w

And truck and storage available in my time of needing to move out in a very short notice.. thank you!

Sonia is the best, she took such good care of us and went out of her way to make sure we got what we needed. She is a problem solver, quick to respond The rest of the staff was friendly and helpful.

Staff was great!!! The only thing that would make it better, would be to refund rent not used. I paid for May, but moved out the first week of May. Thanks

Rental of the space was quick and easy.

Sonia, thank you for being so friendly and making this Uhaul storage experience wonderful (expensive for the year but that's not your fault) I appreciated your professional and safe place. Pam