Évaluations des clients U-Haul Moving & Storage at Ina Rd
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage at Ina Rd
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Michael K. le
Sonya was very helpful!
Lorri B. le
Melissa is wonderful.. friendly, timely and very helpful.
Glenn S. le
Everything was good, no problems & left them with more gas than what i started with
Jason H. le
Rented my equipment from Justin he was well kept, professional, and courteous. He was able to answer all my questions. Glad someone like him is working within the company it lets me know UHaul will have good future management team to ensure the customer experience. Dropped off equipment and Julio was also great to work with.
Dennis V. le
My U Haul experience was excellent
Daniel L. le
Customer service was horrible. General Manager was very rude and argumentative. She was exceptionally rude. The DMV has nicer employees. I'm going to tell everyone I know about this place. I'll never rent from Uhaul again nor will anyone in my family.
Mark V. le
Great service
Danny M. le
Customer service was very good. Only thing I wood day is have Moore employees Moore then two. The two girls that was running the place had very good customer service and hope out good I thank them both. I’m just saying g maybe having one Moore person helping the customers then just two at the counter do you want everything. But over all I will all was go back because of the great customer service they given.
John P. le
Avoid the U-haul on I-10 frontage road.
Connie S. le
Have used uhaul uboxes several times and Will NEVER USE THEM AGAIN. Boxes arrived late at destination, excuses on why the arrived late varied based on who you talked with at Uhaul. When called, was placed on hold several times for more than 30minutes. Boxes shipped 4 dayss late out of Tucson. One of the three boxes was lost in shipment. Only positive was working with Evette in Pasco, WA facility. The reset of the process was a disaster! NEVER AGAIN!!
Duane S. le
The truck ramp was damaged and couldn’t be set. They did send a repairman but this took 2 hours and set put us behind schedule.
Debra S. le
The facility is excellently maintained and the people are very friendly and helpful. Hopefully we will never have to move again but if we do I will definitely use this office again.
Heather N. le
Very friendly and helpful.
donald T. le
Melissa Hale was amazing. She was very tentative, helpful and accommodating. She made a stressful move so much more tolerable. HOPEFULLY we will never move again, but if we do we will call on Mellisa without hesitation.
Marilyn D. le
Missy was exceptional
John S. le
The staff was courteous and efficient. There were a number of pickups and purchases the morning of my rental, and a number of people were waiting in line, while only one person handled the front desk. The service was great and well cared for each customer, but with only one person it took a long time during what was apparently a high volume customer time.
Jaime G. le
I was never credited my $7 for not using the Dolly.
Frederic W. le
steering wheel very loose handling.
Christina F. le
Melissa hale was very polite and sweet and friendly When I returned the truck, I didn’t get the females name but she was super rude and made me feel uncomfortable
Edmond P. le
Very nice!
Andi B. le
The truck was great but the self check in was cumbersome
Joshua G. le
Had to drive the truck at night and the headlights were so dim you couldn’t see much of the road.
Bruce H. le
I was charged for 3 gallons of gas even though I put 3 gallons in. I believe how you measure the existing tank is pretty arbitrary. I’d recommend stating exactly how much gas should be out in based on MPG of vehicle, or just always make it full. If you did it based on MPG, and if I drove 50 miles and the vehicle gets 10mpg, then I need to put 5 gallons in and I could provide a receipt to prove it. Reading the tank is too arbitrary!!
Amanda G. le
Have friendly staff and more staff. I waited 40mins for assistance and I had already reserved everything online. I wont be back.
David K. le
All good with everything. Staff was pleasant and knowledgeable. Quality clean equipment. Highly recommend this location.
EDWARD W. le
Very efficient return.
Iles W. le
I have used this location many times and will continue to do so. Everyone here is so friendly and helpful. Thank you.
Larry B. le
Michele was fantastic! Professional and very helpful. She made the whole experience easy.
Mike E. le
The steering wheel had a lot of ply in it. This caused the truck to sway some when being driven.
Kristina A. le
Long wait times, run down aesthetics inside.
Clarence M. le
Great staff here. Everyone was an A player!
Ken M. le
Friendly, clean, convenient, reasonably priced
Alvaro S. le
Just waiting for credit, otherwise everything was great
James W. le
rep at the rental counter very helpful and did a great job!!
Mark W. le
Sonia, who is the owner, is professional and great to work with.
James M. le
We did not receive the key for the lock on the back door. Rental was smooth and seamless otherwise. I would rent from here again.
John D. le
I scheduled a trailer rental for Fri, 11/29 at 7am, but had to reschedule because of weather. I called and talked to someone on Wed, 11/27 and requested a new pickup date of Sun, 12/1. When asked for a pickup time, I requested, received, and confirmed 7am on Sun. When I arrived at 7am on Sun, I found that the location does not open until 9am. Why would the employee confirm a 7am pickup on the phone when the location does not open until 9am? Very frustrating!!
Pamela S. le
Julio has the best public relations skills i have ever witnessed.
Mark R. le
It went very well, the lady rep. Was professional and friendly, she is appreciated
James B. le
Staffing was a little short which increased customer waiting times, but otherwise service was very good.
Patricia K. le
Martin was extremely helpful, he gave recommendations
Pamela S. le
Nothing, except hire more employees like Julio. He was a pleasure to work with. I have not been treated so professionally in a long time. Thank you.
Brayton S. le
Staff was very unhelpful. Had major issues with their online check in and the website being down. Took 1 hour to get my equipment.
Donald J. le
service agent Julio was very efficient and pleasant
David W. le
The two front wheel tie-downs on the car trailer could be maintained better. Martin was awesome to work with.
Peter K. le
Have additional employees on staff. Only 1 person was on when I came in.
Ivana C. le
Very attentive staff, received help quickly and was glad a location was open on Sunday.
Steven M. le
Staff was professional but need to improve clarification on some of the pricing at the counter.
Kathie H. le
Newer vehicle, had backup camera which helped, great fuel mileage. Location rep was very helpful
Joy H. le
Staff was very helpful & courteous. The property was very secure & easy to maneuver through. I would recommend this facility to all.
Billy C. le
Great and friendly service. Van and storage unit were clean.
ronald d. le
Very friendly employee's. Great customer service.
Lani M. le
First time that I've ever rented a storage locker; it was super easy. Staff was very helpful answering my questions. Facility was clean. I will definitely recommend to friends & family.
Anthony B. le
I think they do great great job for me.
Ana K. le
Happy customer
brian b. le
After cancelling in-person I began receiving late penalty notices. When I called and spoke to the manager, I was told to disregard notices. Now receiving pre-lien notices and nobody calls back.
Alisha F. le
Your people can seem to get it together on the first go-round. Lots of mess ups. But U R the only game in town so we go with U.
Amber d. le
We just moved my daughter from La Vegas, and used a Uhaul trailer and storage unit the general manager Javier was awesome thank you for making our experience so easy!
barbara b. le
The staff is always very friendly and helpful. Thanks so much for being a reliable place to store my belongings.
Terry G. le
Limited number of storage units available.
MARYJANE P. le
I rate it below poor. It was awful. There are not enough letters available to write how bad my experience was. I will make sure every internet site knows to never store anything at this facility.
George Y. le
Need to work on making sure you are finished before you leave so you don’t have to return and stand in line again to do what could have been done the first time. Listen to the customer and don’t just.
Doyle S. le
Staff very helpful.
ronald d. le
Great customer service
Marianne M. le
Excellent! All Around!
Wendy K. le
Clean and AC worked in my unit.
Terry K. le
The girl in charge of storage units was always helpful and accommodating. Always offering to spray for bugs or change the lock slider. Our business moved and this location doesn't work anymore. thanks
Peter v. le
When I called no one could find my Unix. Name was misspelled- once located it was already there.
Catherine G. le
On a day they were unusually busy and understaffed the guys went above and beyond to give HIGH QUALITY service. Teion and his colleague (forgot his name!) both deserve TONS of appreciation. Thanks!!!!
Karl T. le
Very friendly and proficient. No complaints
Adelina B. le
We seem to get different answers from employees
Sylvia M. le
Your employees are so courteous. thankyou
Richard H. le
Staff at U-Haul at Ina Rd is very professional & very helpful. Helped us out when we really needed help. Highly recommend.
Sheryl C. le
I was very pleased,with service for both of my,storage units.I needed to have an extra unit,which was in the same location and very close to my first unit.
Patrick B. le
We had a great experience with drop off, storage unit and safe move after my husband had a week in the hospital. Thank you!
Judy N. le
in July of 2017 I reserved a truck; none available on arrival, was told to drive to Grant for one: very inconvenient! Nearly every month since I have got a late notice, altho payments were on time
Robert D. le
All good
silvya s. le
Special thanks to Sonia! She did an amazing job taking care of us and helped us all along the way.
lauren r. le
They were awesome. Fast and very accommodating . Highly recommend them.
Rick L. le
Would’ve liked to know you qualify for free storage with qualifying purchases.
lenonard w. le
thank you, all was more then expected. sincerely. len w
Rayleen O. le
And truck and storage available in my time of needing to move out in a very short notice.. thank you!
charla V. le
Sonia is the best, she took such good care of us and went out of her way to make sure we got what we needed. She is a problem solver, quick to respond The rest of the staff was friendly and helpful.
Helen U. le
Staff was great!!! The only thing that would make it better, would be to refund rent not used. I paid for May, but moved out the first week of May. Thanks
Erin S. le
Rental of the space was quick and easy.
PAM M. le
Sonia, thank you for being so friendly and making this Uhaul storage experience wonderful (expensive for the year but that's not your fault) I appreciated your professional and safe place. Pam