Customer Reviews for U-Haul Moving & Storage at Ina Rd

Évaluation :

5

Everyone who helped us was kind and friendly. Thank you for excellent service.

Évaluation :

5

This is the only thing I would suggest. Expand the return times until 8:00. That's when I was finished using the trailer the night before and I unloaded the contents in my storage unit at this location. I had to take the trailer home and bring it back the next morning. Boo hoo!

Évaluation :

5

I know it may be a stretch, but the smell of smoke was something I wish would've been taken care of before equipment was available to customers

Évaluation :

5

None Outstanding service from personal

Évaluation :

5

Quick and easy drop off. There was a line of vehicles but staff member came and unhooked the trailer while I was still in line. I was in and out within 10 minutes.

Évaluation :

4

Overall great for my storage needs. Thank you.

Évaluation :

5

Excellent service frim start to finish.

Évaluation :

5

Huge, easy to find, fast service Perfect,!

Évaluation :

5

Nice job. Met me when I drove into their "returns" bay. Got the trailer checked over quickly, un-hooked, and I was on my way.

Évaluation :

5

Very friendly and quick….

Évaluation :

5

Great service

Évaluation :

1

Uhaul changed our location pickup by 100 miles less than 24 hours before the reservation (that was made two weeks prior). We picked it up the night before and were promised we would not be charged since it was not our fault or choice to drive the additional mileage. Upon arrival in Tucson the person working handed the keys over and we were out the door and headed to where we originally booked a truck in less than 5 minutes. Three days later in NM, we were charged an extra day, for the extra miles, and we of course had to cover the extra cost of gas that was forced on us by the change in pickup location. The truck had damage that we were then charged for in addition to the extra fees. All of this was explained multiple times to multiple managers. Big disappointment, but no surprise that this large corporation is keen on ripping off individuals.

Évaluation :

5

The truck suspension leaves a lot to be desired, it provided a very harsh ride and on a cross country trip this made for an exhausting drive.

Évaluation :

5

Your employees were professional and courteous really don't need any improvements

Évaluation :

5

Great Customer Service! Will recommend this location to family and friends.

Évaluation :

5

The experience at my local UHAUL very professional. Every member on site worked together to expedite my pick up and return. This is an excellent blend of online preparation and in person execution. Sincerely, Mike Scolman

Évaluation :

4

Lived in Apache Junction and had to drive over 100 miles to get truck I ordered month before. Do not approve the way scheduling is handled smaller dealers lose out and ofter "hoard" vehicles ti =o make sure a unit i reADY for customer.

Évaluation :

1

They were rude and customer service was very poor!

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

I used the storage for 11 months and never had and issue. Was easy to make your payment on line.

Évaluation :

5

Nothing I can think of

Évaluation :

5

The best customer!

Évaluation :

5

Ina street location was excellent Paso Robles was Horrible

Évaluation :

2

Ensure when someone rents a dolly, their truck has a dolly. Incredibly frustrating having to drive back to the store to be told they have no more dolly's as well. They offered the price off but that doesn't help at all - Why would I rent here in The first place if you don't have the equipment?

Évaluation :

5

Ensure good staffing levels to minimize wait times. Propane fill ups take alot of time away from customer service.

Évaluation :

5

A visible, well lit area was designated for my car while I used the rental truck. Thank you this gave me peace of mind.

Évaluation :

1

My trailer was returned on time and in perfect condition yet I was charged for an extra day and a late fee with no warning. They have take a long tome to respond to this. It can only be assumed that an employee did not check the trailer in properly.

Évaluation :

5

The team at this location are VERY courteous and helpful. I would not go anywhere else.â€"S

Évaluation :

5

Get more heavy duty trucks

Évaluation :

5

Chris is fantastic! All his employees are terrific! Exceptional location!!!

Évaluation :

5

Aucun

Évaluation :

5

Nothing. We had quick, friendly service from both Isaac when we rented and Garret when we returned equipment. A pleasure.

Évaluation :

5

Garrett was great !!!

Évaluation :

5

The only suggestion would be to have more staff manning the returns to speed up the process. But overall the staff and equipment were excellent.

Évaluation :

2

Had to fight with agents about fuel charges they tried to put on me. When I picked up the truck the rental agreement said there was a quarter tank of gas, in reality the needle was below the quarter mark. 24 miles were put on the truck and before returning I put a couple gallons of gas back in, putting the gas gauge just below the quarter line. Agents entered the gas was at the one-eighth mark and tried charging me over $73. Luckily I took pictures of the gauges before and after using the truck to prove my case, because a friend said to do it because U haul tried to do the same thing to him. I find the dishonesty disgusting and will think twice before ever using U haul in the future.

Évaluation :

5

Quick, friendly service.

Évaluation :

5

Easy to move into staff friendly and helpful.

Évaluation :

5

I had a wonderful experience and would definitely recommend this company to my friends. Mahalo for making it so easy for me!

Évaluation :

4

Limited Customer Parking

Évaluation :

4

I just want to say a young employee there named Alejandro, literally saved the day for us. We had to be out of our house and on the road to NV that day and our "reservation" was not honored at the original pick up location and they refused to do anything for us despite us driving over an hour to go pick it up. They also told us there were no other Uhauls near that had a truck we could use. My wife was crying in the car on the way back home and i spotted this uhaul location and on a whim stopped and just double checked. Alejandro was able to not only get us in a 26' right then but he also gave us a discount for all our troubles even though it was another uhaul that screwed us. He saved the day and our trip and we were able to make it to our new house and sign the closing papers on time.

Évaluation :

5

I think that 0,69 a mile is a little high because you still have to return the vehicle full of gas. The mileage change should cover the gas. But it's all about profit

Évaluation :

5

I turned in the truck yesterday but have not received a receipt yet.

Évaluation :

4

S.O.

Évaluation :

5

I've used Uhaul for many years and it is obvious you have streamlined processes and made things faster and easier for the customer. This was an extremely easy transaction. I got my equipment at the time I wanted, it was easy and fast to pick up and drop off with excellent service. I extended my rental by a day with no issues. Price was fair.

Évaluation :

4

Easy, convenient, right price for the space, easy online ordering for truck and storage unit. Staff made it very easy when I got there.

Évaluation :

5

Very nice 9' van. Check-in and equipment return were seamless and pleasant. Professional and courteous staff. Thanks for an easy customer experience.

Évaluation :

5

Both the pick up and drop off were perfection and handled by a professional and friendly employee.

Évaluation :

5

Nothing I can think of. I was actually being assisted before the facility opened at 7am and I was hooked up and on my way home, with the utility trailer, a few minutes after 7am. Trailer was clean and worked very well. There was a strange issue with my reservation, where my pick-up location showed the Ina address and your computer system showed a facility a short distance away. I actually called to confirm at Ina, even though I checked in online, and I was told that Ina was my location. Though that did not affect my experience and the Ina facility had nothing to do with that. Merci.

Évaluation :

3

Narrow hallway moving around with large items a little challenging, Storage inside room needs to have lights.

Évaluation :

4

Staff was more than great, good attitudes

Évaluation :

2

Julio knew nothing about mobile checkout, was rude and condescending- asked my friend if I was able to safely drive truck out of parking spot! Male chauvinist. On return, Alejandro was very polite, knowledgeable and efficient. Hand truck and furniture pads were reserved and not provided.

Évaluation :

5

The site was very friendly and easy to work with

Évaluation :

4

Xcellent service on such a demanding day

Évaluation :

4

It was fine.

Évaluation :

5

muffler came a lose half way through trip

Évaluation :

5

I wasn’t happy about not getting any of my monthly money back but above all great management

Évaluation :

4

Access and lighting would be improved with a wider rolling door. Customer service by employee (Garrett) at Ina Uhaul was excellent. After a long and tiring day of moving out, I arrived just a couple of minutes after closing to return the truck. The store doors were locked and I headed back to the truck. Garrett saw me through the store window and came out to help me. His attention to helping the customer is outstanding!

Évaluation :

5

Overall good experience

Évaluation :

5

Christ is a great manager, runs his store very professionally! Staff is very helpful too!

Évaluation :

2

The staff is ridiculously slow and unresponsive.

Évaluation :

4

Looked after in a professional manner

Évaluation :

5

All of the employees are so kind, patient and knowledgeable. Merci.

Évaluation :

5

The only option we wanted to go with happened to have an indoor temp controlled unit for us. The staff was very helpful and answered all questions. The facility was taken care of and leaving our belongings there was a safety you can't put a price on. We had no issues with insects or critters residing in our items (though we did use totes and not boxes (highly recommend) due to the upkeep and spraying they did. You could see the bodies of the deceased after they sprayed on the outside of the units confirming they do indeed do what they can within their control. Not a complaint, just fact. The carts they supply made the move in and out much easier then if we had to foot it all in/out by hand. The temp control always seemed to work when we would go to the unit and nothing molded or got musty. Granted all items you plan to leave should be taken in consideration, though this would still be my first choice if that option wasn't available.

Évaluation :

5

Staff looks forward to help.

Évaluation :

5

Merci.

Évaluation :

3

We had a unit there for afew years and the price kept going higher and higher every year. This was the main reason we decided to come up with another solution.

Évaluation :

4

Lots and lots of dead bugs stuck to my furniture as well.

Évaluation :

5

Chris did a fabulous job with my truck rental. He also graciously took care of a billing issue very professionally and l will definitely refer anyone looking to rent a truck to go to Ina Rd UHaul!!!

Évaluation :

5

Damian provided excellent service

Évaluation :

4

Easy rental, easy access, clean and well lit facilities. Uhaul rep had a question, called supervisor, no answer but supervisor called back immediately. Uhaul rep wasn't the friendliest but he was efficient and knowledgeable.

Évaluation :

3

I had reserved a storage unit about 5 days before I arrived. When I got to the storage facility, there was a lock on the storage unit. No one explained what the lock was but when they opened the unit, it was empty minus dirt and a ton of dead giant beetles. The staff was friendly and helpful, just kind of terrifying seeing giant dead bugs before I store my stuff in there..

Évaluation :

5

Damian was very busy when l was there, but he did an awesome job making sure everyone got treated in a very courteous manner. He was polite, friendly and efficient!

Évaluation :

5

Excellent customer service!

Évaluation :

5

Very helpful and professional.

Évaluation :

2

Gate wasn't always secured. Moved to a bigger unit and was given a unit outside the gate without being asked it was okay. Did the online move out request and the move out was not processed until I called the office twice a month later.

Évaluation :

5

Manager Chris Miller was awesome and was totally helpful

Évaluation :

5

Moving and relocating across 1500 miles is hard enough, this Uhaul facility was great! The Manager was so nice in helping us acquire our storage unit right at the same site that we returned our rental truck,, made it far less stressful.we had such a good experience with the dropping off of our uhaul and learning that we got 1 month of storage included in the price made a huge difference as did the friendly and helpful staff made this experience the best possible.

Évaluation :

3

Out of 3 storage units only 1 was satisfactory. The seal on unit 2 was so poor that all of our belongings were covered in 1/4 inch of dirt. Unit 3 was filled with bugs sooo many bugs that it was apparent pest control is not being used.

Évaluation :

5

The crew at the Uhaul store were professional, pleasant and very helpful. I couldn't be more pleased with their service

Évaluation :

3

Not enough people working there. Took awhile to get my unit. Then when going there, their was no one at the desk and had to wait for awhile again. Also I was told you could check out of your unit over the phone, but when I called they said I had to be there in person. So that was 40 minute drive just to get a paper

Évaluation :

1

Terrible customer service. I was charged a late fee every month even though I had direct deposit so had to deal with that each month. Could never get anyone on the phone and storage was over priced.

Évaluation :

4

Fix broken access gate!

Évaluation :

5

We always receive great service from the staff here.

Évaluation :

2

I'm disappointed because I agreed to a certain amount. I was charged 30 more. When I called to find out why I was hung up on. Now I have to go in person. Mike is very professional but when he is gone it's different.

Évaluation :

3

I did not order a storge unit... really can't answer the questions ... beauseci really don't know the answers... because I do not have a unit... nor did I rent anything from you... so if you have any of my money. PLEASE RETURN ASAP.....

Évaluation :

4

The only thing that I might change is to allow access, for the customers, to a trash receptacle.

Évaluation :

2

When I scheduled this, I was told over the phone the drop off and my storage unit would be Oracle Road. I called back the day before I was arriving and they said that's not what's in the system. They sent me to Golf Links for storage but when I got there, there was no unit available for me. Finally, when I was redirected to Ina Rd., I was still given a hard time before finally receiving the smallest possible unit to store the contents of your 6x12 trailer. Poorly managed expectations and underwhelming delivery/execution of service. Overpromised and under delivered. To add insult to injury, I was unable to access any online platform to return trailer and have to return again during business hours to tell them I left a trailer in their lot. The only rental on my account is the storage unit and despite talking with the local scheduling manager, I was not easily able to remove the trailer or check it back in.

Évaluation :

5

Sonia was very helpful and stayed late to help us even though she didn't have to. She made the whole process easier and even found us a truck at another location.

Évaluation :

1

The overall experience was good until my reservation was not upheld. I set the reservation two weeks out and was assured a unit inside upon arrival I was denied what I had reserved.

Évaluation :

5

Staff at this location were efficient and expeditious.

Évaluation :

4

All good. Only comment- Front desk needed more help both times I was there.

Évaluation :

5

Had dealings with an employee named David a number of times, he's very professional. Please give this young man kudos.

Évaluation :

5

Thanks Michael

Évaluation :

2

All I can find is Sonia Weaver on my receipt I'm not sure if that was the lady that I had dealt with but she was very frustrated and huffing/puffing the entire time. Her and another worker were complaining about someone not cleaning up the storage unit I had reserved. To me that is unprofessional and doesn't need to be talked about in front of customers. She told me she will have it cleaned out by 3. I had arrived after 3 & the unit was untouched. My fiancé had to go ask for a broom and a male worker told my fiancé to wait so he can ask if the manager wanted him to clean it out & a female worker said "no he can clean it himself" that is very rude! Pisses me off more that I gave Sonia the extra time to have it cleaned just to have my fiancé clean it out instead. Not happy with my first experience dealing with a storage place.

Évaluation :

5

Highly recommend for all your moving supplies and van rentals they were exceptional and on hand for my every needs and their storage units are very clean.we rented a climate controlled unit and it was very clean and easily accessible...I would definitely return to this location for our next move!! Thank You, U-HAUL TEAM

Évaluation :

4

Thank you guys, you guys are awesome at what you do!!

Évaluation :

5

The place was always clean, plus excellent customer service.

Évaluation :

5

Ashley she’s very nice and helpful

Évaluation :

5

Fast, friendly, clean. The layout is good for loading and unloading.

Évaluation :

5

Excellent customer service!

Évaluation :

5

Customer service is excellent!!

Évaluation :

5

Great Services

Évaluation :

5

Mike was a big help and Jeremy was great!

Évaluation :

5

Thank you vacated 11/28

Évaluation :

1

Terrible service. Rude employee

Évaluation :

5

Everything was great the employees were fantastic place was clean and I was in and out in no time

Évaluation :

5

Nice . Very friendly employees.

Évaluation :

5

Other than a cancelled wedding, everything was perfect!

Évaluation :

5

The facility felt safe and secure. The internal storage rooms were clean and temperature controlled. I would use them again if needed. Pick up and drop off of trucks was easy and convenient.

Évaluation :

4

My overwhelming primary purpose/need for a storage unit was to have a place 2 park 2 excellent like new condition motorcycles inside and to be able to access and drive them daily. However i was informed by the GM of the facility that Uhaul corporate policy precludes motorcycles from storage units unless the machine is drained of all fluids and the batteries removed. Therefore mt uhaul storage unit was worthless to me. That is an absolutely ridiculous overly conservative policy rule. I then comparison shopped across 8 other storage facilities in the vicinity . not one of them had any rule against storing motorcycles.

Évaluation :

5

Very nice and friendly

Évaluation :

3

Customer service was great at first then at the end terrible. I order blanket and they moved the order to oracle location no communication. So ended up using no blankets.

Évaluation :

4

All the staff were super nice and very helpful. They explained to me the easiest way to unload my trailer and make sure we didn't block anyone's way. The facility was way clean and the unit I received was also very well cleaned.

Évaluation :

5

Exceptional customer service!

Évaluation :

5

We felt Melissa was fantastic. She was pleasant and helpful. We feel confident that we made the right decision to use your services for our current situation. Merci

Évaluation :

5

Melissa the manager was extremely helpful during the challenges of the virus pandemic. It is refreshing to know there are people in the community who truly want to help others.

Évaluation :

5

I had a last minute change and needed a storage unit quickly and within 10-15 minutes I was all setup with friendly and helpful service! Merci.

Évaluation :

5

Super helpful

Évaluation :

5

lady with the Green eyes...wow

Évaluation :

5

Cole was very friendly and helpful.

Évaluation :

5

I always seemed to have a positive experience when I came to Ina road U-Haul. . Sonia, especially, helped me many times, and always made me feel like a valued customer.

Évaluation :

5

We used the storage facility for a yr. And sonja was great she was always helpful and took care of us when needed. Thank you .

Évaluation :

5

Perfect solution for our furniture storage needs. Clean, secure, good size and convenient for access.

Évaluation :

5

Great service

Évaluation :

5

The facility is excellently maintained and the people are very friendly and helpful. Hopefully we will never have to move again but if we do I will definitely use this office again.

Évaluation :

4

Julio has the best public relations skills i have ever witnessed.

Évaluation :

5

Staff was very helpful & courteous. The property was very secure & easy to maneuver through. I would recommend this facility to all.

Évaluation :

5

Great and friendly service. Van and storage unit were clean.

Évaluation :

5

Very friendly employee's. Great customer service.

Évaluation :

5

First time that I've ever rented a storage locker; it was super easy. Staff was very helpful answering my questions. Facility was clean. I will definitely recommend to friends & family.

Évaluation :

5

I think they do great great job for me.