Le client n'a pas laissé de commentaire.JAMSHEED B.
Customer Reviews for U-Haul Moving & Storage at Ina Rd
Pour nous contacter
Tucson, AZ 85741
(W of Thornydale Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
This store really needs to get their act together and put some procedures in place to improve their customer service. We pulled into the return lane which was a mess from the start. The guy outside was not the least bit friendly. He waved at us to back up so he could move a van. Then waved us forward, then backward, then forward again for no apparent reason. He then told us to back up and drive to the other side of the store to wait for someone to unhitch the dolly. According to his name tag, this gentleman was actually the owner, Micheal Herrick, and he was not the least bit friendly or professional. My husband stayed outside to wait for someone to come unhitch us while I went inside to complete the return. Inside, there was a long line almost to the door with only one employee working at the counter. My husband got tired of waiting in the heat and decided to unhitch the dolly himself or it would have taken even longer. I can understand if you're busy, but a greeting when you arrive or an apology would go a long way. It took us 45 min to return a car dolly. Ridiculous!STEELE M.
This location needs more employees to operate effectively. I waited 40 minutes after my reservation to get my truck. I had movers and they were not able to start work without the truck.JASON Y.
Could have had more staff on a Saturday morning, more than a half hour wait and had a line behind me when I left.MICHAEL N.
Checkout by phone had room for improvement.greg L.
The wait was very long 30 plus minutes but the staff works really hard and they only have two staffFAITH T.
Overall, the rental was fine but the wait was terrible. I had to wait almost 45-50 mins to pick up my rental which was reserved. I wasn't able to pick it up my rental in time.MELODY M.
Sonia was very helpful and stayed late to help us even though she didn't have to. She made the whole process easier and even found us a truck at another location.Dan C. | Premières impressions
Le client n'a pas laissé de commentaire.DAVID R.
Le client n'a pas laissé de commentaire.RICHARD K.
I was charged for a furniture dolly and there wasn't one available. I have left a message at the location asking them to reimburse me for the dolly and haven't received a response.Heidi G.
More prices info. By phoneJOSE R.
Le client n'a pas laissé de commentaire.Margie R.
gave miss leading info: 80 miles per day not 80 miles total Under staffedMorgan R.
Waiting and politeness of the staff can dramatically be improved.Jean Baptiste A.
Quick and efficient drop off.DENNIS S.
Le client n'a pas laissé de commentaire.Maria G.
Le client n'a pas laissé de commentaire.MICHELE L.
Staff to be a little more friendlier.ALBERT N.
Great truck, great service!Jeffrey S.
Le client n'a pas laissé de commentaire.MICHAEL N.
Sales associate David was a superstar! Great guy!THOMAS D.
The manager was the only one on staff and present to help customers. He wasn't particularly friendly on the phone when making the reservation the day before either. There was a long line of 4 groups ahead of me that had waited an hour already. There were 5 other groups waiting behind me. The manager took his time with no sense of urgency or regard for customers' time, and then had to go outside for each customer to set them up with the vehicles. Customer service was lacking and he needed more staff to help. The vehicle I rented had trash in it and smelled bad. When returning the vehicle, the same manager told me to pull up, then walked away to clean the empty vehicles ahead of me without another word. Luckily after me standing there watching him for five minutes, another staff was present by that time walked up and helped me to check out, or even told me what to do next. We have always used and liked your company but this experience was definitely sub par. This was a very poor Uhaul experience.Lynnae W.
Le client n'a pas laissé de commentaire.PHILLIP G.
Le client n'a pas laissé de commentaire.GREGORY W.
Le client n'a pas laissé de commentaire.Scott W.
Le client n'a pas laissé de commentaire.Robert H.
Have people actually working the desk. No one there.JAMES J.
Time spent was extreme and very inconvenient, but the manager was outstanding and extremely helpful, despite the lack of help.JOHN F.
Two people in front of me and it took more than an hour to get the vehicle. That pushed my entire moving day back by an hour. Plus there were at least 4 other people in line behind me that I'm sure were caused to be equally late if not more so. The general manager was not taking this seriously even though we outwardly complained to him. He was not apologetic but instead made chit chat conversation with the current customer, said he was going as fast as he could, and complained that his two employees were not reliable and were useless. This entire experience was horrible and made me think twice about ever using uhaul again. He clearly cant keep up good service all on his own and I believe probably doesn't understand how to gather and lead an effective team. Not a right fit for a general manager position.KATELIN K.
The service was real slow. One employee who did a great job by himself. I waited for 45 min. to pick up my truck. The website was rough. It took 30 min to get a reservation . I had made reservation online and none of the information showed up? So we had to enter everything manually... Kudos to the employee whoworkedby himself. There were many customers who were pissed off.ARMANDO D.
The owner could use some help. We waited a while.to get the truck we reserved online.Elizabeth C.
Le client n'a pas laissé de commentaire.PHILLIP G.
So easy to check in great job.WADE T.
Very nice serviceZHONGLI W.
The Ina location was Great. I originally had a reservation at the Marana location and they cancelled my order so that they could give the reservation to a friend. I gave 5 stars because the Ina location did a great job but my overall U-haul experience was awful. I wish there was more competition because this business is terrible.ANDREW T.
Outstanding service customer service representative was top notch polite professional and a great help.Nathan L.
Very helpful about what I needed.JEFFREY F.
Francisco did a great job of checking us in to drop off our truck. He worked very fast to get us out of there quickly. Merci!MICHAEL C.
Not enough employees. Wrong day of the week to return truck. The employees that were there were very helpful.Patricia F.
Le client n'a pas laissé de commentaire.GREGORY O.
Excellent service à la clientèle. Easy rentalvand return thanksMARK D.
A little trash in the trailer at pickup time, but no problem. upon return and check out it took awhile due to computer issues, but all checked out good. the staff were all real nice.CHARLES M.
No furniture dollys were available and in general, the truck appeared to be lacking proper routine maintenance.James M.
Rented trailer. Upon return location was very busy on Monday Morning. Tried the "self check in" via the U-Haul android app. Worked ok but when asked to upload a condition picture, could no get this done. Allowed sharing and tried several times. For the next guy you might fix this problem.ROBERT I.
Awesome experience. Easy return using mobile return methodJEROD J.
Le client n'a pas laissé de commentaire.THOMAS C.
Le client n'a pas laissé de commentaire.RICARDO V.
Car off balance, not safe to driveQUAN D.
Le client n'a pas laissé de commentaire.Elizabeth S.
The overall experience was good until my reservation was not upheld. I set the reservation two weeks out and was assured a unit inside upon arrival I was denied what I had reserved.Colt M. | Premières impressions
Le client n'a pas laissé de commentaire.THOMAS S.
Speedy service. Everything was perfectPAUL E.
Le client n'a pas laissé de commentaire.Shawn M.
The staff was friendly and efficient at pick-up, and the same at drop-off. Keep it up. Excellent service.Margaret W.
David was great. Owner Mike (ownsr) at front desk very good and friendly.STANLEY L.
Le client n'a pas laissé de commentaire.PERRY J.
Le client n'a pas laissé de commentaire.JOHN S.
Le client n'a pas laissé de commentaire.James P.
Le client n'a pas laissé de commentaire.SALVADOR V.
The wait was longer than expected More than one rep for saturday morning would improve the wait timeSARA T.
Always great service at this locationDAVID P.
Le client n'a pas laissé de commentaire.David M.
This place lost my Uboxes. No one can tell me what happened. I will not only never use uhual again, I will personally tell every person I know and don't know how bad Uhual service is.Michael G.
Le client n'a pas laissé de commentaire.David L.
Le client n'a pas laissé de commentaire.Lynda G.
Le client n'a pas laissé de commentaire.HECTOR L.
Le client n'a pas laissé de commentaire.BENNY R.
Worst experience ever! We rented a trailer to pull a vehicle and the man who installed it did not lock it and when we went to load the vehicle at our mechanic's shop it came off and hit the tailgate of our truck! Now we have a huge dent in our tailgate! When we tried calling uhaul, it only allowed us to speak to your corporate offices. When we got to an actual person, you guys would only refer us to the insurance that we thankfully bought. This should be resolved by Uhaul but unfortunately uhaul has horrible customer service. This could have been really bad if we were driving when this happened. Thankfully it was just the tailgate that paid for this reckless mistake. There has been no luck in reaching the general manager of that location. They should be notified and trained so this doesn't happen again!!Gina D.
Le client n'a pas laissé de commentaire.JOYCE K.
The girl that checked us out yesterday was GREAT ! The boy that checked us in today was also GREAT !RICHARD W.
Staff at this location were efficient and expeditious.George O. | Premières impressions
Le client n'a pas laissé de commentaire.GARLAND RAY G.
Staff is very professional and helpfulDALE A.
I put 15 in gas right before I returned was charged for gas also was told I could not return truck to location closer to my home not happySusan W.
Yes there is : let us rent 6x12 opened trailer to go one ways. It would of really made my trip better. I had tall items that wouldn't work in a enclosed trailer.MICHAEL P.
My helper David was extremely helpful and professional.JAMES S.
Le client n'a pas laissé de commentaire.Chase P.
Fast and efficient. EasyDION P.
excellent experience. fast and easy.James M.
There was a little oil on the dolly from previous user. Other than that o was very pleased with the equipment and service. I was not charged for the small amount of oil. I have used this Uhaul a number of times, I have always received excellent service and never a problem with any equipment. I highly recommend them for your rental or moving needs.Douglas H.
Very friendly and great customer serviceKERRY M.
Le client n'a pas laissé de commentaire.CRAIG W.
We had a very poor experience. We were confirmed online for one location and when we went to pick up the truck, the location had been moved, causing a 45 minute delay in being able to move. When we called the Ina location to discuss, the man who answered the phone kept me on hold for about 20 minutes and when he picked up, he was so incredibly rude. Told me he could change the location, but that he would have to charge me for it. This is one of the worst customer service experiences that I have had.JUDSON D.
Returned the vehicle before 4 and was still charged a 20 $next day service fee. Then had to wait in line an extra half hour for a refund because there was only one person working. Piss poor customer service. Horrible experience over all. The U-Haul off of I-10 is way better.GINA L.
I left a pair of sun glasses in the truck and the shop called right away and told me. Excellent service à la clientèle.LEONARD V.
This location always seems to be a bit short staffed. The employees work hard and do a good job but there is always a bit of a wait. Higher level comment...the process is slow even if I check in ahead of time and all my information is on file. Seems like showing id and paying should be enough. One has to wait through your id being photo graphed and multiple other steps.DANIEL B.
I reserved a 10ft local moving truck at a location near my home, but a day before pick up I was told to go to a location 15 miles further away from my home costing me 30 $more for my rental. In addition, when I went pick up my truck, i was told there were no 10ft trucks left and was offered a 15 ft replacement. That was a problem because the 15ft unit would not fit in the area I was going. This was a problem, but was resolved by another customer willing to offer me his reservation for a 10ft unit. Your reservation process is not customer friendly...only uhaul freindly.GARY H.
Great service. Only complaint is with Tucson corporate that billed me for two extra days when I only had one extra day. Mike the Manager at this location credited back my account. Good location and everything you need for moving.Robert C.
Le client n'a pas laissé de commentaire.Lynn O.
Le client n'a pas laissé de commentaire.JOSEPH P.
Actually have the truck ready and available when you make a reservation or not put that the reservation is not guaranteed in such fine print you have zoom in and read that under terms and agreements. Highlight that in yellow and bold lettering.James K.
Le client n'a pas laissé de commentaire.Jennifer L.
I wouldn't recommend this location for local moves as it's way too far out of Tucson, the miles you would have to pay to get to and from that location are atrocious, other than that the location is pretty excellentCHRISTIAN M.
We arrived to pick up our U Haul rental and was greeted by a line of people waiting to be helped. There was only one person working, general manager Mike. He made it known he was not happy by his constant loud sighs, annoyed body language, and out loud complaints. It took us 35 mins to get our truck. We asked if he could please make sure everything in the truck was working, due to us getting a repair truck the previous weekend from the Oracle location in Tucson. He rolled his eyes at us , sighed, and assured the truck was fine. Once he told us to meet him around front for our truck a female employee walks into work carrying her belongings and shouts to Mike â€œdon't even even ask!â€ and proceeds to start her shift. Once we went outside we had to remind mike of our additional rented tools (dolly & blankets) which he went back and got for us. We also asked Mike if he could check if the ramp worked properly and he only pulled it out 2 foot and pushed it back in. When I asked him to show us he told us â€œYou can check it yourself.â€ Our UHual had no lock for the back rolling door and the AC wasn't working properly. We traveled over 80 miles with a broken AC. My past 2 experiences have been horrible with UHual. They need more employees available to help their huge lines of customers. Preferably employees with actual customer service skills. Their process of handling rentals is not efficient and their rental equipment needs repairs prior to re-renting them. Our experience was awful and sadly we were dealing with the general manager.AUBRIANNE E.
Le client n'a pas laissé de commentaire.MYRA C.
Le client n'a pas laissé de commentaire.Kristina K.
Great customer service!Craig R.
We our a small moving business who rents from this location often. 4040 W Ina Rd, Tucson, AZ 85741 Thier is a older gentleman who always helps us, it is always busy and still he always does a great job accommodating us, with a great attitude!BRANDON H.
Le client n'a pas laissé de commentaire.JOBY B.
Le client n'a pas laissé de commentaire.CANDY C.
Le client n'a pas laissé de commentaire.BRANDEN K.
Le client n'a pas laissé de commentaire.Alexis M. | Expérience générale
All good. Only comment- Front desk needed more help both times I was there.David K. | Expérience générale
Had dealings with an employee named David a number of times, he's very professional. Please give this young man kudos.VANCE S. | Expérience générale
Thanks MichaelPatricia G. | Expérience générale
Le client n'a pas laissé de commentaire.Jeff S. | Premières impressions
Le client n'a pas laissé de commentaire.Laurel C. | Premières impressions
Le client n'a pas laissé de commentaire.linda e. | Premières impressions
All I can find is Sonia Weaver on my receipt I'm not sure if that was the lady that I had dealt with but she was very frustrated and huffing/puffing the entire time. Her and another worker were complaining about someone not cleaning up the storage unit I had reserved. To me that is unprofessional and doesn't need to be talked about in front of customers. She told me she will have it cleaned out by 3. I had arrived after 3 & the unit was untouched. My fiancé had to go ask for a broom and a male worker told my fiancé to wait so he can ask if the manager wanted him to clean it out & a female worker said "no he can clean it himself" that is very rude! Pisses me off more that I gave Sonia the extra time to have it cleaned just to have my fiancé clean it out instead. Not happy with my first experience dealing with a storage place.Alexis M. | Premières impressions
Highly recommend for all your moving supplies and van rentals they were exceptional and on hand for my every needs and their storage units are very clean.we rented a climate controlled unit and it was very clean and easily accessible...I would definitely return to this location for our next move!! Thank You, U-HAUL TEAMrichard g. | Expérience générale
Thank you guys, you guys are awesome at what you do!!daryll d. | Premières impressions
Le client n'a pas laissé de commentaire.William R. | Expérience générale
The place was always clean, plus excellent customer service.Matias Y. | Expérience générale
Le client n'a pas laissé de commentaire.suzanne p. | Expérience générale
Le client n'a pas laissé de commentaire.james l. | Expérience générale
Ashley she’s very nice and helpfulJoseph R. | Premières impressions
Fast, friendly, clean. The layout is good for loading and unloading.Gayle H. | Premières impressions
Excellent customer service!Jacquelynn P. | Premières impressions
Customer service is excellent!!Jacquelynn P. | Expérience générale
Le client n'a pas laissé de commentaire.Paul C. | Premières impressions
Le client n'a pas laissé de commentaire.Candace L. | Expérience générale
Great ServicesMark V. | Expérience générale
Mike was a big help and Jeremy was great!Jerrold S. | Expérience générale
Le client n'a pas laissé de commentaire.tom h. | Expérience générale
Thank you vacated 11/28Diane G. | Expérience générale
Terrible service. Rude employeeJames L. | Expérience générale
Everything was great the employees were fantastic place was clean and I was in and out in no timeSusan J. | Expérience générale
Le client n'a pas laissé de commentaire.Mark G. | Expérience générale
Nice . Very friendly employees.Alexander C. | Expérience générale
Le client n'a pas laissé de commentaire.Tom P. | Expérience générale
Other than a cancelled wedding, everything was perfect!Jack V. | Expérience générale
Le client n'a pas laissé de commentaire.annette b. | Expérience générale
Le client n'a pas laissé de commentaire.Tim K. | Expérience générale
The facility felt safe and secure. The internal storage rooms were clean and temperature controlled. I would use them again if needed. Pick up and drop off of trucks was easy and convenient.Matthew B. | Expérience générale
Le client n'a pas laissé de commentaire.LINDA S. | Premières impressions
My overwhelming primary purpose/need for a storage unit was to have a place 2 park 2 excellent like new condition motorcycles inside and to be able to access and drive them daily. However i was informed by the GM of the facility that Uhaul corporate policy precludes motorcycles from storage units unless the machine is drained of all fluids and the batteries removed. Therefore mt uhaul storage unit was worthless to me. That is an absolutely ridiculous overly conservative policy rule. I then comparison shopped across 8 other storage facilities in the vicinity . not one of them had any rule against storing motorcycles.Christopher C. | Expérience générale
Very nice and friendlySusan J. | Premières impressions
Le client n'a pas laissé de commentaire.gloria w. | Expérience générale
Customer service was great at first then at the end terrible. I order blanket and they moved the order to oracle location no communication. So ended up using no blankets.Connie w. | Expérience générale
All the staff were super nice and very helpful. They explained to me the easiest way to unload my trailer and make sure we didn't block anyone's way. The facility was way clean and the unit I received was also very well cleaned.Garrett G. | Premières impressions
Le client n'a pas laissé de commentaire.ANDREA S. | Premières impressions
Exceptional customer service!Jacquelynn P. | Premières impressions
We felt Melissa was fantastic. She was pleasant and helpful. We feel confident that we made the right decision to use your services for our current situation. MerciVANCE S. | Premières impressions
Le client n'a pas laissé de commentaire.Larry B. | Expérience générale
Melissa the manager was extremely helpful during the challenges of the virus pandemic. It is refreshing to know there are people in the community who truly want to help others.KATHLEEN H. | Expérience générale
Le client n'a pas laissé de commentaire.Linda B. | Premières impressions
I had a last minute change and needed a storage unit quickly and within 10-15 minutes I was all setup with friendly and helpful service! Merci.JENAE T. | Premières impressions
Le client n'a pas laissé de commentaire.Tim K. | Premières impressions
Le client n'a pas laissé de commentaire.Talen H. | Premières impressions
Le client n'a pas laissé de commentaire.Jose O. | Expérience générale
Super helpfulKATHLEEN H. | Premières impressions
Le client n'a pas laissé de commentaire.Mary F. | Expérience générale
lady with the Green eyes...wowNorman S. | Expérience générale
Cole was very friendly and helpful.Mary F. | Premières impressions
I always seemed to have a positive experience when I came to Ina road U-Haul. . Sonia, especially, helped me many times, and always made me feel like a valued customer.Veronica Q. | Expérience générale
We used the storage facility for a yr. And sonja was great she was always helpful and took care of us when needed. Thank you .Callie J. | Expérience générale
Perfect solution for our furniture storage needs. Clean, secure, good size and convenient for access.Jack V. | Premières impressions
Great serviceMark V. | Premières impressions
The facility is excellently maintained and the people are very friendly and helpful. Hopefully we will never have to move again but if we do I will definitely use this office again.Debra S. | Expérience générale
Julio has the best public relations skills i have ever witnessed.Pamela S. | Premières impressions
Staff was very helpful & courteous. The property was very secure & easy to maneuver through. I would recommend this facility to all.Joy H. | Premières impressions
Great and friendly service. Van and storage unit were clean.Billy C. | Premières impressions
Very friendly employee's. Great customer service.ronald d. | Expérience générale
First time that I've ever rented a storage locker; it was super easy. Staff was very helpful answering my questions. Facility was clean. I will definitely recommend to friends & family.Lani M. | Expérience générale
I think they do great great job for me.Anthony B. | Expérience générale
Happy customerAna K. | Expérience générale
After cancelling in-person I began receiving late penalty notices. When I called and spoke to the manager, I was told to disregard notices. Now receiving pre-lien notices and nobody calls back.brian b. | Expérience générale
Your people can seem to get it together on the first go-round. Lots of mess ups. But U R the only game in town so we go with U.Alisha F. | Premières impressions
We just moved my daughter from La Vegas, and used a Uhaul trailer and storage unit the general manager Javier was awesome thank you for making our experience so easy!Amber d. | Premières impressions
The staff is always very friendly and helpful. Thanks so much for being a reliable place to store my belongings.barbara b. | Expérience générale
Limited number of storage units available.Terry G. | Expérience générale
I rate it below poor. It was awful. There are not enough letters available to write how bad my experience was. I will make sure every internet site knows to never store anything at this facility.MARYJANE P. | Expérience générale
Need to work on making sure you are finished before you leave so you don't have to return and stand in line again to do what could have been done the first time. Listen to the customer and don't just.George Y. | Expérience générale
Staff very helpful.Doyle S. | Expérience générale
Excellent service à la clientèleronald d. | Premières impressions
Excellent! All Around!Marianne M. | Expérience générale
Clean and AC worked in my unit.Wendy K. | Expérience générale
The girl in charge of storage units was always helpful and accommodating. Always offering to spray for bugs or change the lock slider. Our business moved and this location doesn't work anymore. thanksTerry K. | Expérience générale
When I called no one could find my Unix. Name was misspelled- once located it was already there.Peter v. | Expérience générale
On a day they were unusually busy and understaffed the guys went above and beyond to give HIGH QUALITY service. Teion and his colleague (forgot his name!) both deserve TONS of appreciation. Thanks!!!!Catherine G. | Premières impressions
Very friendly and proficient. No complaintsKarl T. | Premières impressions
We seem to get different answers from employeesAdelina B. | Expérience générale
Your employees are so courteous. thankyouSylvia M. | Premières impressions
Staff at U-Haul at Ina Rd is very professional & very helpful. Helped us out when we really needed help. Je les recommande fortement.Richard H. | Premières impressions
I was very pleased,with service for both of my,storage units.I needed to have an extra unit,which was in the same location and very close to my first unit.Sheryl C. | Réservation
We had a great experience with drop off, storage unit and safe move after my husband had a week in the hospital. Merci.Patrick B. | Réservation
in July of 2017 I reserved a truck; none available on arrival, was told to drive to Grant for one: very inconvenient! Nearly every month since I have got a late notice, altho payments were on timeJudy N. | Expérience générale
All goodRobert D. | Expérience générale
Special thanks to Sonia! She did an amazing job taking care of us and helped us all along the way.silvya s. | Expérience générale
They were awesome. Fast and very accommodating . Highly recommend them.lauren r. | Expérience générale
Would’ve liked to know you qualify for free storage with qualifying purchases.Rick L. | Expérience générale
thank you, all was more then expected. sincerely. len wlenonard w. | Expérience générale
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