Le client n'a pas laissé de commentaire.Jeffrey H.
Customer Reviews for U-Haul Moving & Storage at Ina Rd
Pour nous contacter
Tucson, AZ 85741
(W of Thornydale Rd)
Services dans cet établissement :
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.SUSAN M.
Great job! Friendly helpful staffBrian L.
Le client n'a pas laissé de commentaire.anthony B.
Le client n'a pas laissé de commentaire.DAVID P.
Le client n'a pas laissé de commentaire.TAMMIE A.
To make it short, I made reservation to pick up a truck at a location and drop it off at a different location. I drove to the first location and gave them my reservation #, they found it and I got the truck. When I returned it to the drop off location I was told you had to return it back where you picked it up, so they charged me about 140 $more. NEVER EVER going to get U-Haul again. They purposely change you reservation type to overcharge you. Be very careful since lots of businesses do the same these days. Xfinity did the same to my account not too long ago and I cut them early so they said it was a mistake and returned my money. So if you cut them they might apologize, and unfortunately I didn't cut U-Haul, but don't just complain here, following your complain on their site please do file at BBB too so they get a bad record for cheating people.MOHAMMAD ALI S.
No improvement possible or necessary at U-Haul Moving & Storage at Ina Rd. Very capable, very focused on UHaul and very friendly.Richard P.
Had dealings with an employee named David a number of times, he's very professional. Please give this young man kudos.VANCE S. | Expérience générale
Thanks MichaelPatricia G. | Expérience générale
Le client n'a pas laissé de commentaire.Kathryn C.
Person who helped me was super nice and helpfulNATHAN V.
Le client n'a pas laissé de commentaire.Dean N.
Le client n'a pas laissé de commentaire.PERRY J.
Le client n'a pas laissé de commentaire.Jeff S.
Le client n'a pas laissé de commentaire.Jeff S. | Premières impressions
The service was excellent everything's perfectRAYMOND M.
Always a great experience dealing with Uhaul. Thank you.CHARLES G.
Le client n'a pas laissé de commentaire.Michael W.
Le client n'a pas laissé de commentaire.Laurel C. | Premières impressions
We rent the 10' truck. The miles of the car was not matched the receipt. It showed less than the receipt. The counter staff was not able the correct the receipt. The truck did not have the rail to load . We have to lift every single item to the truck. It is terrible rental truck that i have had it.PHUONG H.
I ordered a dolly with the truck 4 weeks in advance of my reservation date. It was not available. Do you know how much harder that made my move!!?Deborah P.
Le client n'a pas laissé de commentaire.Junzhe Y.
Le client n'a pas laissé de commentaire.MEREDITH L.
Le client n'a pas laissé de commentaire.KERRY G.
Le client n'a pas laissé de commentaire.JASON C.
Excellent service thank you!JEFFREY D.
Le client n'a pas laissé de commentaire.Alice N.
Le client n'a pas laissé de commentaire.TRICIA V.
Le client n'a pas laissé de commentaire.linda e. | Premières impressions
Le client n'a pas laissé de commentaire.Brandan J.
Le client n'a pas laissé de commentaire.JUAN M.
Alignment was off. Very diffucult to keep straight.ZACHARY R.
Truck ran awful shaking wheel even after holding it with both hands and I explained this to the rep Angel and he stated it needs to be serviced never apologized and told me he would get me checked in after reviewing my receipt through email he never once told me I went over in mileage that my card would be charge additional money after the awful ride I experienced you would think an apology or discount would be offered. But don't worry U-haul I'll pay 200 $more before I deal with unprofessional people any day as I am a manager and I wouldn't dare not apologize to any customer for a bad experience. I've been here in Tucson only 3 weeks and rented twice from U-haul and both times were just pitiful that's why I changed location this time and I'll be darn if I didn't receive the same unprofessional third time is a charm because it won't be y'all.VALERIA H.
Le client n'a pas laissé de commentaire.TIMOTHY JOSEPH H.
Jordan and David are superstars. Efficient, knowledgeable and professional.RICHARD M.
Only one person working on a Monday evening when we picked up. He did great but definitely could have used some help, it was super busy with people dropping of weekend rentals.IAN G.
Le client n'a pas laissé de commentaire.Thomas P.
While the experience at Ina was good that wasn't the case earlier in the day. I reserved a trailer to be ready at 10 at another location and they didn't have it. They sent me to a second location that also didn't have the trailer type I needed even though the computer said there was one there. It was later in the day that I called back and my reservation was moved to ina.PAUL L.
Le client n'a pas laissé de commentaire.JOHN E.
Le client n'a pas laissé de commentaire.DANIEL V.
Le client n'a pas laissé de commentaire.Benita S.
Le client n'a pas laissé de commentaire.LEAH S.
They were very busy but still took time to help out with some paperwork errors that would have cost me more money. Very patient and went the extra mile As long as you keep hiring these helpful people I will continue to use U-HaulDavid M.
A real U-Haul Operation, very clean, professional, and immediate customer service.Robert G.
I signed up to pick up the truck using my phone thinking I would not need to enter the shop to get the keys. The staff at this store were not wearing masks although every customer was. As a customer, I felt uncomfortable talking to staff and would not recommend to others.Matthew L.
Horrible, slow service.NORMAN L.
Older lady with thinning hair was rude, acting like she was in drugs, and was screaming at customers. I called and asked for the manager to call and did not get a response! It was a very bad situation and needs to be reviewed!GREGORY R.
Le client n'a pas laissé de commentaire.Cody P.
I was overcharged for the rental period and for a fuel charge because of a lack of communication from employees. Fix that.MIKAELA C.
Michael was awesome.GARY S.
Dave and the group are prosALAN H.
Check in process is super slow. This is the second time I have rented a truck from here in the last year. Both times the line was very long. People without reservations take forever. Maybe there should be a line for people with reservations?Esther V.
This is a very good and reliable business that has provided good service to us several times. When a different nearby un-named truck rental company told us they had no more trucks after we had a reservation with them, this UHaul location pulled a rabbit out of a hat and saved the day instantly with no reservation. Fortement recommandé!Lon R.
we changed pickup location, Staff was friendly, quick and helpful.GREGG C.
Le client n'a pas laissé de commentaire.JAMIE K.
Le client n'a pas laissé de commentaire.DAVID N.
Experience was completely positive. Thanks.Frank S.
Everything was just fine.WILLIAM C.
The office was understaffed for the amount of pick up and drop offs happening while I was there. There should have been one person at the counter to handle the customers and the phones, and at least one more person I. The back to handle the amount of equipment coming and going and the propane service. One person to run the shop was grossly understaffed.PATRICK Q.
Some not very friendly attendants. My opinion only.Rafe P.
The computer system was very slow - over an hour just to complete the rental. Slowed service to other waiting customers. Staff was fine.Russell N.
Thoroughly satisfied! Great jobJONATHAN S.
Le client n'a pas laissé de commentaire.GLENN L.
All I can find is Sonia Weaver on my receipt I'm not sure if that was the lady that I had dealt with but she was very frustrated and huffing/puffing the entire time. Her and another worker were complaining about someone not cleaning up the storage unit I had reserved. To me that is unprofessional and doesn't need to be talked about in front of customers. She told me she will have it cleaned out by 3. I had arrived after 3 & the unit was untouched. My fiancé had to go ask for a broom and a male worker told my fiancé to wait so he can ask if the manager wanted him to clean it out & a female worker said "no he can clean it himself" that is very rude! Pisses me off more that I gave Sonia the extra time to have it cleaned just to have my fiancé clean it out instead. Not happy with my first experience dealing with a storage place.Alexis M. | Premières impressions
Personnel (owner?) did not care that I had equipment problems on the trip. Took his time checking everyone waiting in. Only person there even though extremely busy.JAMES T.
David is a good employee Respectful, caring and professionalVANCE S.
All customer service was way above the rest. ðŸ‘Sandy B.
Le client n'a pas laissé de commentaire.KRISTINA W.
I rented a 10' truck it was filthy. The brake pedal went all the way done to the floor. It shimmered on the freeway. Horrible. Unsafe. Will not go back to that location. The marana site off of I-10 is so much cleaner all the way around.WYNELL W.
Le client n'a pas laissé de commentaire.WALTER W.
Great service. No issues, Very fast.MICHAEL F.
Le client n'a pas laissé de commentaire.KIRK M.
easy pickup and return processWILLARD G.
Le client n'a pas laissé de commentaire.Forrest B.
I was very frustrated on my arrival at 6:00 Am to pick up my truck! I could not pick up the lady on the phone said I needed a lic and my passport!! I had reservations for the 24/7 pick up. I called the night before and they said all I needed was my license! Had to wait an hour for the store to open!!! Not a great experience at all .Wendy D.
Service was good, trailer worked out well.NATHAN H.
Manager on site was awesome! Very helpful at pickup and drop off. 2 Thumbs up!Rodger G.
Le client n'a pas laissé de commentaire.CLINTON O.
The person who helped us was amazing, wish I had asked her name...CHARLES B.
Le client n'a pas laissé de commentaire.Jerry K.
Needs to be friendly!LENA L.
I never got an actual receipt for the full amount of the rental at the end. Didn't get one at all really.Michael B.
I do not have any ways for improvement, but I would like to recognize someone. Michael Herrick provided my wife and I excellent customer service today (March 8, 2021). Great job Mr. Herrick and keep up the great work!!! Kudos to you!!!Angelica W.
Le client n'a pas laissé de commentaire.Robert W.
Le client n'a pas laissé de commentaire.William S.
Highly recommend for all your moving supplies and van rentals they were exceptional and on hand for my every needs and their storage units are very clean.we rented a climate controlled unit and it was very clean and easily accessible...I would definitely return to this location for our next move!! Thank You, U-HAUL TEAMrichard g. | Expérience générale
Thank you guys, you guys are awesome at what you do!!daryll d. | Premières impressions
Continue the straightforward honest business that I appreciate!ALLAN G.
Le client n'a pas laissé de commentaire.Thomas D.
Check in .. .was OK... slow... really really slow - however the UHaul staffer was pleasant and helpful. Check out was NOT OK. The Uhaul Staff (which turned out to be the manager) was overwhelmed... staff had called in ... and he was backed up ... literally ... they had trucks lined up to check back in all the way to the edge of the road. He made the excuse that staff had called in ... however offered no apology for waiting 40 minutes to check in the truck. He seemed to struggle with the computer program used by Uhaul and the procedures to checkin and checkout a truck. NOT A GOOD EXPERIENCE... OR LOOK FOR UHAUL.VALERIE L.
Le client n'a pas laissé de commentaire.William R. | Expérience générale
When I arrived for my appointment for pick-up the associate was not listening and I had to keep repeating myself. I went in a few days prior to get everything set up with payment and all but the associate pain check made it seem that when I made the reservation seem as if I had done none of this before. Also associate was in able to affectively maneuver trailer onto the hitch of my vehicle I had to move the trailer myself and drop it on the hitch the associate just watched me place the trailer on my vehicles hitch. Will this happen every time I rent a u haul from this location probably not but the screening of employees needs to be more Thorough to make sure the employee can maneuver the trailer and not have the customer have to do it.JOSHUA S.
Great customer service, very accommodatingJAMES S.
Le client n'a pas laissé de commentaire.Robert T.
The place was always clean, plus excellent customer service.Matias Y. | Expérience générale
When I was there no one knew how to back up a trailer as the normal person to do that was called away. I am comfortable and backed up my own trailer but it caused the staff time as they tried to back another customers trailer up. The staff was nice enough just not trained enough for the type of work requiredkurt K.
Fantastic service as always. Thanks guys!STEPHEN D.
Slow service to check out the vehicleMARK T.
Le client n'a pas laissé de commentaire.CALVIN C.
Great service!EDMOND P.
We were ignored for an extended period of time. Our questions were not answered. It was very weird and we did not like it. Over all my experience with Uhual has been very bad.Margaret K.
Both the staff and the Crew there were superior. They helped me get the trailer on and everything worked out like a good dream should.DARREN S.
Blankets were dirty and it was very time consuming to paySAM A.
Le client n'a pas laissé de commentaire.BRENDA B.
Le client n'a pas laissé de commentaire.Johannes P.
Le client n'a pas laissé de commentaire.Dale O.
The people working there weren't wearing masks and the one that was wearing one, had it pulled down below his nose and face..GARY D.
A good place to rent a vehicle. Professional and courteous. Prompt service I was in and out I lost in 10 minutes and when I came back I was mustang less than 5 minutesSONNY P.
Le client n'a pas laissé de commentaire.suzanne p. | Expérience générale
Le client n'a pas laissé de commentaire.james l. | Expérience générale
Ashley she’s very nice and helpfulJoseph R. | Premières impressions
Fast, friendly, clean. The layout is good for loading and unloading.Gayle H. | Premières impressions
Excellent customer service!Jacquelynn P. | Premières impressions
Customer service is excellent!!Jacquelynn P. | Expérience générale
Le client n'a pas laissé de commentaire.Paul C. | Premières impressions
Le client n'a pas laissé de commentaire.Candace L. | Expérience générale
Great ServicesMark V. | Expérience générale
Mike was a big help and Jeremy was great!Jerrold S. | Expérience générale
Le client n'a pas laissé de commentaire.tom h. | Expérience générale
Thank you vacated 11/28Diane G. | Expérience générale
Terrible service. Rude employeeJames L. | Expérience générale
Everything was great the employees were fantastic place was clean and I was in and out in no timeSusan J. | Expérience générale
Le client n'a pas laissé de commentaire.Mark G. | Expérience générale
Nice . Very friendly employees.Alexander C. | Expérience générale
Le client n'a pas laissé de commentaire.Tom P. | Expérience générale
Other than a cancelled wedding, everything was perfect!Jack V. | Expérience générale
Le client n'a pas laissé de commentaire.annette b. | Expérience générale
Le client n'a pas laissé de commentaire.Tim K. | Expérience générale
The facility felt safe and secure. The internal storage rooms were clean and temperature controlled. I would use them again if needed. Pick up and drop off of trucks was easy and convenient.Matthew B. | Expérience générale
Le client n'a pas laissé de commentaire.LINDA S. | Premières impressions
My overwhelming primary purpose/need for a storage unit was to have a place 2 park 2 excellent like new condition motorcycles inside and to be able to access and drive them daily. However i was informed by the GM of the facility that Uhaul corporate policy precludes motorcycles from storage units unless the machine is drained of all fluids and the batteries removed. Therefore mt uhaul storage unit was worthless to me. That is an absolutely ridiculous overly conservative policy rule. I then comparison shopped across 8 other storage facilities in the vicinity . not one of them had any rule against storing motorcycles.Christopher C. | Expérience générale
Very nice and friendlySusan J. | Premières impressions
Le client n'a pas laissé de commentaire.gloria w. | Expérience générale
Customer service was great at first then at the end terrible. I order blanket and they moved the order to oracle location no communication. So ended up using no blankets.Connie w. | Expérience générale
All the staff were super nice and very helpful. They explained to me the easiest way to unload my trailer and make sure we didn't block anyone's way. The facility was way clean and the unit I received was also very well cleaned.Garrett G. | Premières impressions
Le client n'a pas laissé de commentaire.ANDREA S. | Premières impressions
Exceptional customer service!Jacquelynn P. | Premières impressions
We felt Melissa was fantastic. She was pleasant and helpful. We feel confident that we made the right decision to use your services for our current situation. MerciVANCE S. | Premières impressions
Le client n'a pas laissé de commentaire.Larry B. | Expérience générale
Melissa the manager was extremely helpful during the challenges of the virus pandemic. It is refreshing to know there are people in the community who truly want to help others.KATHLEEN H. | Expérience générale
Le client n'a pas laissé de commentaire.Linda B. | Premières impressions
I had a last minute change and needed a storage unit quickly and within 10-15 minutes I was all setup with friendly and helpful service! Merci.JENAE T. | Premières impressions
Le client n'a pas laissé de commentaire.Tim K. | Premières impressions
Le client n'a pas laissé de commentaire.Talen H. | Premières impressions
Le client n'a pas laissé de commentaire.Jose O. | Expérience générale
Super helpfulKATHLEEN H. | Premières impressions
Le client n'a pas laissé de commentaire.Mary F. | Expérience générale
lady with the Green eyes...wowNorman S. | Expérience générale
Cole was very friendly and helpful.Mary F. | Premières impressions
I always seemed to have a positive experience when I came to Ina road U-Haul. . Sonia, especially, helped me many times, and always made me feel like a valued customer.Veronica Q. | Expérience générale
We used the storage facility for a yr. And sonja was great she was always helpful and took care of us when needed. Thank you .Callie J. | Expérience générale
Perfect solution for our furniture storage needs. Clean, secure, good size and convenient for access.Jack V. | Premières impressions
Great serviceMark V. | Premières impressions
The facility is excellently maintained and the people are very friendly and helpful. Hopefully we will never have to move again but if we do I will definitely use this office again.Debra S. | Expérience générale
Julio has the best public relations skills i have ever witnessed.Pamela S. | Premières impressions
Staff was very helpful & courteous. The property was very secure & easy to maneuver through. I would recommend this facility to all.Joy H. | Premières impressions
Great and friendly service. Van and storage unit were clean.Billy C. | Premières impressions
Very friendly employee's. Great customer service.ronald d. | Expérience générale
First time that I've ever rented a storage locker; it was super easy. Staff was very helpful answering my questions. Facility was clean. I will definitely recommend to friends & family.Lani M. | Expérience générale
I think they do great great job for me.Anthony B. | Expérience générale
Happy customerAna K. | Expérience générale
After cancelling in-person I began receiving late penalty notices. When I called and spoke to the manager, I was told to disregard notices. Now receiving pre-lien notices and nobody calls back.brian b. | Expérience générale
Your people can seem to get it together on the first go-round. Lots of mess ups. But U R the only game in town so we go with U.Alisha F. | Premières impressions
We just moved my daughter from La Vegas, and used a Uhaul trailer and storage unit the general manager Javier was awesome thank you for making our experience so easy!Amber d. | Premières impressions
The staff is always very friendly and helpful. Thanks so much for being a reliable place to store my belongings.barbara b. | Expérience générale
Limited number of storage units available.Terry G. | Expérience générale
I rate it below poor. It was awful. There are not enough letters available to write how bad my experience was. I will make sure every internet site knows to never store anything at this facility.MARYJANE P. | Expérience générale
Need to work on making sure you are finished before you leave so you don't have to return and stand in line again to do what could have been done the first time. Listen to the customer and don't just.George Y. | Expérience générale
Staff very helpful.Doyle S. | Expérience générale
Excellent service à la clientèleronald d. | Premières impressions
Excellent! All Around!Marianne M. | Expérience générale
Clean and AC worked in my unit.Wendy K. | Expérience générale
The girl in charge of storage units was always helpful and accommodating. Always offering to spray for bugs or change the lock slider. Our business moved and this location doesn't work anymore. thanksTerry K. | Expérience générale
When I called no one could find my Unix. Name was misspelled- once located it was already there.Peter v. | Expérience générale
On a day they were unusually busy and understaffed the guys went above and beyond to give HIGH QUALITY service. Teion and his colleague (forgot his name!) both deserve TONS of appreciation. Thanks!!!!Catherine G. | Premières impressions
Very friendly and proficient. No complaintsKarl T. | Premières impressions
We seem to get different answers from employeesAdelina B. | Expérience générale
Your employees are so courteous. thankyouSylvia M. | Premières impressions
Staff at U-Haul at Ina Rd is very professional & very helpful. Helped us out when we really needed help. Je les recommande fortement.Richard H. | Premières impressions
I was very pleased,with service for both of my,storage units.I needed to have an extra unit,which was in the same location and very close to my first unit.Sheryl C. | Réservation
We had a great experience with drop off, storage unit and safe move after my husband had a week in the hospital. Merci.Patrick B. | Réservation
in July of 2017 I reserved a truck; none available on arrival, was told to drive to Grant for one: very inconvenient! Nearly every month since I have got a late notice, altho payments were on timeJudy N. | Expérience générale
All goodRobert D. | Expérience générale
Special thanks to Sonia! She did an amazing job taking care of us and helped us all along the way.silvya s. | Expérience générale
They were awesome. Fast and very accommodating . Highly recommend them.lauren r. | Expérience générale
Would’ve liked to know you qualify for free storage with qualifying purchases.Rick L. | Expérience générale
thank you, all was more then expected. sincerely. len wlenonard w. | Expérience générale
And truck and storage available in my time of needing to move out in a very short notice.. thank you!Rayleen O. | Expérience générale
Sonia is the best, she took such good care of us and went out of her way to make sure we got what we needed. She is a problem solver, quick to respond The rest of the staff was friendly and helpful.charla V. | Expérience générale
Staff was great!!! The only thing that would make it better, would be to refund rent not used. I paid for May, but moved out the first week of May. ThanksHelen U. | Expérience générale
Rental of the space was quick and easy.Erin S. | Expérience générale
Sonia, thank you for being so friendly and making this Uhaul storage experience wonderful (expensive for the year but that's not your fault) I appreciated your professional and safe place. PamPAM M. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!